Cross Park House Care Home

Stonehaven (Healthcare) Ltd, Monksbridge Road, Brixham TQ5 9NB
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9.5 69 Reviews
  • Cross Park House Care Home, Brixham
Cross Park House Care Home is a beautiful home located in the historic town of Brixham, providing the very highest standards of care to independent or fragile elderly men, women or couples, mobile or disabled, blind or partially sighted in order that they maintain a high quality of life in a cheerful, carefree atmosphere.

Cross Park is an attractive Edwardian house set in its own beautiful grounds, close to local amenities and registered with Devon County Council.

Delighted to offer Day Care & Respite Care facilities in Cross Park House as well as standard facilities for permanent Residents.

If you or a family member or friend are looking to, 'lighten the load' to take life a bit easier and to enjoy the companionship that can be found in Cross Park House please do come and visit.

It's only by visiting any Care Home that you can fully assess whether or not it will suit your needs and whether or not it can be 'your home'.

Contact by any of the means above or, if you would prefer, simply come and knock on the door. Carers will be delighted to share a pot of tea and show you around the home.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 23 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £950 – £1425
  • Self-Funded Residential Dementia Care: £950 – £1425
  • RESPITE Self-Funded Residential Care: £950 – £1425
  • RESPITE Self-Funded Residential Dementia Care: £950 – £1425

These prices are only a guideline, please contact Cross Park House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Dawn Lavers (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2013

Room Information

  • Single Rooms (23)

Cross Park House Care Home Reviews (69)

9.5

Cross Park House Care Home has a Review Score of 9.5 (9.484) out of 10, based on 13 reviews in the last 2 years.
Over all time Cross Park House Care Home has 69 reviews.

Overall Experience
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Date Published
  • 69
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Reviewer Connection to Cross Park House Care Home
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Total of 69, showing 21-40
Review from Jan B (Daughter of Resident) published on 2 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is at end-of-life, the staff are extremely kind and helpful. They always keep me in touch with what is going on which I appreciate. The staff work as a good team. A big thank you to them all.
Reply from Sylvia Menighed, Registered Manager at Cross Park House Care Home

Thank you for your kind words. It is a pleasure to have your mum as a part of the Cross Park House family.

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Review from Tuarita L (Daughter of Resident) published on 28 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very welcoming, friendly staff. The whole residence looked very clean and hygienic.
Reply from Sylvia Menighed, Registered Manager at Cross Park House Care Home

Thank you very much for your positive feedback and this will be passed on to the staff.

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Review from Mary G (Resident) published on 10 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care I have is fantastic; everyone is so caring. I'm delighted to be here in Cross Park.
Reply from Sylvia Menighed, Registered Manager at Cross Park House Care Home

Thank you, Mary, for your positive feedback. I will ensure to pass this on to the staff. I am so happy that you have settled in at Cross Park House.

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Review from I T (Resident) published on 15 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Generally very good.
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Review from F W (Resident) assisted by family/friend published on 15 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are all very good.
They look after me and my requirements as needed. Very good to me when I need help to sort me out (double incontinence).
Staff couldn't be better.
Always go out of their way to tempt me with food.
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Review from Jean W (Resident) published on 15 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find Cross Park House Care Home excellent and the staff are very friendly.
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Review from S G (Son of Resident) published on 1 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad is happy, well looked after and well-fed. Couldn't ask for more.
Reply from Sylvia Menighed, Manager at Cross Park House Care Home

Thank you for your review, it is a pleasure looking after your dad.

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Review from Adele B (Resident) published on 22 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care.
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Review from Susan S (Daughter of Resident) published on 1 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Although my mum did not have long at Cross Park House Care Home, she was extremely well looked after.
The staff are very caring and tried extremely hard to get my mum to eat and drink.
It was not easy to visit during Covid but the systems in place are good and I was confident all precautions were
being taken.
Daily activities are provided to allow the occupants to mix and socialise.
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Review from Neil W (Son of Resident) published on 1 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father recently entered Cross Park House Care Home as his care needs had escalated dramatically during the Covid crisis. Within a very few days, the caring and friendly staff at Cross Park brought about a great improvement in his physical and mental well-being. Everyone is very kind and friendly
and my father has passed through this big life change very smoothly. He is very settled and has nothing but praise for the home and his carers. The family are very thankful for everything that they do for Dad.
Reply from Sylvia Menighed, Manager at Cross Park House Care Home

Thank you for your kind words. I will pass this positive feedback to our staff and I assure you and the rest of the family that we aim to ensure your Father has a high standard of care and meet all his requirements physically and emotionally.

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Review from Sharon S (Daughter of Resident) published on 10 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As always, the care my mum receives has been excellent throughout her stay and I am always kept informed of everything. My mum has a good rapport with all the staff and is very happy. I must say during this pandemic everyone has been kept safe and it was lovely when the "pod" was finished and visiting
could start again, knowing it was safe for all to do so and this worked wonders for my mum seeing her family again.
Reply from Nathan Stone, Director at Cross Park House Care Home

Hello Sharon. Thank you for taking the time to leave this 5 / 5 Star review of your experience with our Care Team and Care Home at Cross Park House in Brixham, Devon. Thank you for your kind words with respect to the steps that the care teams and company have taken in order to do all we can to balance keeping our residents and team members safe from Covid 19 whilst also meeting their needs for interaction/contact with their friends and loved ones. It's not over yet and we must remain cautious and vigilant, but let's all continue to hope that we are on the way to getting there. Kindest regards, Nathan.

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Review from K P (Son of Resident) published on 16 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During the past three and a half years the staff have looked after my mum after Dad died. She was very confused and the staff treated her with love and care. They kept us informed immediately if Mum had any issues. We are so pleased with how the staff have dealt with the Covid issue.
Reply from Nathan Stone, Director at Cross Park House Care Home

Hello K P. Thank you for taking the time to post this lovely review of your experience with our Care Team and Care Home at Cross Park House in Brixham, Devon. It's lovely to learn how well our care team have looked after your mum. Thank you also for your support of our care team during the Covid 19 pandemic - care homes have relied greatly upon the support, goodwill and understanding of the friends and relatives of our residents. Kindest regards, Nathan.

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Review from Lisa S (Granddaughter of Resident) published on 9 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Great staff and garden looking good.
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Review from R H (Brother of Resident) published on 28 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A well-run care home with friendly and respectful staff whom my sister enjoys interacting with.
Security is important to my sister and she feels safe and secure.
A little expensive, but that standard of care is superior to some other homes.
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Review from J R (Friend of Resident) published on 11 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend is clean, comfortable and cared for.
Reply from Nathan Stone, Director at Cross Park House Care Home

Thank you for leaving this review of your experience with our Care Team and Care Home at Cross Park House in Brixham, Devon. It's really good to know that your friend is being well cared for and I can see that you rate our Care Team and Management as 5 star - could not agree more. Thank you again, Nathan.

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Review from Marian R (Daughter of Resident) published on 31 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father spent the last 15 months of his life at Cross Park House Care Home with severe dementia. The care my father received here was always exemplary as well as cheerful and friendly. When my father first went there he was sometimes agitated, verging on aggressive with his dementia. The staff quickly
learned how to settle him and dispel his anxieties. We were soon able to stop worrying about him constantly because we could see how well he was being looked after. I rarely saw agency staff there, all the staff were known to me and excellent. I can't speak highly enough of his care ar Cross Park House.
Reply from Nathan Stone, Director. at Cross Park House Care Home

Thank you, Marian, for this lovely and clearly heartfelt feedback with regards to our Care Team and Care Home at Cross Park House in Brixham. It's really nice to hear that your father was so well cared for at Cross Park and that this gave you and your family peace of mind. As you have indicated, this is all down to the hard work, compassion and skill of our care team members - thank you for recognising them in this way. Kindest regards, Nathan, Director.

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Review from Ronald B (Son of Resident) published on 3 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has settled into Cross Park beyond our expectations. She came to the home on 16th September 2019, after a long spell in hospital, very frail and reluctant. She is now quite content, eating well and has put on weight. The staff are always friendly and helpful, we couldn't ask for more.
Reply from Nathan Stone, Director. at Cross Park House Care Home

Hello Ronald. Thank you for taking the time to write and post this lovely review of your recent experience with our care team and care home at Cross Park House in Brixham, Devon. It's really good to hear that your mum has settled in so well, that her health is improving and that she is happy. Thank you, of course, for highlighting our friendly and helpful care team members - it is they who make Cross Park House what it is and we are very grateful to them for it. Wishing you and your family a very happy 2020. Kindest regards, Nathan.

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Review from Bryan B (Son of Resident) published on 30 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been in Cross Park House Care Home for two months since leaving the hospital. She has improved in her eating and generall wellbeing during this period. Given the circumstances, therefore, she seems as happy and contented as is currently possible.
Reply from Nathan Stone, Director. at Cross Park House Care Home

Hello Bryan B. Thank you for taking the time to write and post this really positive review of your experience with our Care Team and Care Home at Cross Park House in Brixham. It's great to hear that your mum's health has improved since moving into Cross Park and that she is as happy and contended as she can be. We all hope she has had an enjoyable Christmas period and that she has been able to spend quality time with you and the rest of her family. Thank you again and, of course, we all wish you a very Happy New Year. Kindest regards, Nathan.

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Review from R B (Son of Resident) published on 16 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident in Cross Park for nearly 4 years, having both vascular dementia and suffering a stroke, leaving her unable to walk or care for herself. From our first visit with the manager, we knew it was right for Mum. It is a home, not an institution. Everyone is friendly and helpful
and you can feel this is a caring place that feels like home. Mum has been content and happy all the time she has lived there. Two members of staff, in particular, have been wonderful and deserve to be commended for their work and care.
Reply from Nathan Stone, Director. at Cross Park House Care Home

Good afternoon R B. Thank you for taking the time to write and publish this review of your experiences with our Care Team and Care Home at Cross Park House in Brixham. We're all really pleased that your Mum is and has been happy at Cross Park for the past four years. I can only agree with all that you have said, Cross Park really does feel like home, and this is achieved through the hard work and caring dedication of all of the Care Team. It's lovely to see their hard work recognised in your review. Thank you again for this 5 / 5 Star review.

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Review from J S (Daughter of Resident) published on 16 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cross Park House is a home from home. The staff treat the residents and their families with as much love and care as they would their own family. My father had a very peaceful and relaxed year in their care and we enjoyed our visits. The staff always had time for us. We are extremely fortunate to find
such a wonderful place for my father at a very difficult time in his life. I will always be extremely grateful to all at Cross Parks for allowing us to enjoy quality time with my father.
Reply from Nathan Stone, Director. at Cross Park House Care Home

Good afternoon J S. Thank you for taking the time to write and publish this 5 / 5 Star Review of your experience with our Care Team and Care Home at Cross Park House in Brixham. It's really lovely to hear that your Dad was happy at Cross Park and that you and his other family members also valued it so highly. I have to agree, as soon as you step in the door at Cross Park you feel that you have entered a real home - and that's thanks to the constant hard work and dedication of our fantastic Care Team. Thank you for recognising their dedication through this public review. Kindest regards.

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Current Review Score: 9.5 (9.484)

Overview of Review Score

The Review Score of 9.5 (9.484) out of 10 for Cross Park House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.484 for Cross Park House Care Home is calculated as follows: ( (90 Excellents x 5) + (48 Goods x 4) + (14 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 153 Ratings = 4.484
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Cross Park House Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 23 registered maximum number of service users is 4.6, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 May 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Meet the Team (1)

Dawn

Dawn Lavers

Job Title: Manager Joined: 2025

Dawn Lavers

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