Cross Park House Care Home

Stonehaven (Healthcare) Ltd, Monksbridge Road, Brixham TQ5 9NB
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9.3 74 Reviews
  • Cross Park House Care Home, Brixham
Cross Park House Care Home is a beautiful home located in the historic town of Brixham, providing the very highest standards of care to independent or fragile elderly men, women or couples, mobile or disabled, blind or partially sighted in order that they maintain a high quality of life in a cheerful, carefree atmosphere.

Cross Park is an attractive Edwardian house set in its own beautiful grounds, close to local amenities and registered with Devon County Council.

Delighted to offer Day Care & Respite Care facilities in Cross Park House as well as standard facilities for permanent Residents.

If you or a family member or friend are looking to, 'lighten the load' to take life a bit easier and to enjoy the companionship that can be found in Cross Park House please do come and visit.

It's only by visiting any Care Home that you can fully assess whether or not it will suit your needs and whether or not it can be 'your home'.

Contact by any of the means above or, if you would prefer, simply come and knock on the door. Carers will be delighted to share a pot of tea and show you around the home.
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Care Provided by Cross Park House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 23 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £950 – £950
  • Self-Funded Residential Dementia Care: £950 – £950
  • RESPITE Self-Funded Residential Care: £950 – £950
  • RESPITE Self-Funded Residential Dementia Care: £950 – £950
The price(s) shown are provided by the care home. Contact Cross Park House Care Home for full pricing details and T&Cs.

Contact Cross Park House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Cross Park House Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Dawn Lavers (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2013

Room Information

  • Single Rooms (23)

Cross Park House Care Home Reviews (74)

9.3

Cross Park House Care Home has a Review Score of 9.3 (9.313) out of 10, based on 10 reviews in the last 2 years.
Over all time Cross Park House Care Home has 74 reviews.

Overall Experience
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Date Published
  • 74
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Reviewer Connection to Cross Park House Care Home
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Total of 74, showing 21-40
Review from L M (Granddaughter of Resident) published on 16 March 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
I just wanted to share my positive experience whilst visiting my lovely nan at Cross Park House Care Home. I accompanied my grandad and the first thing that struck me was how welcoming the staff were. The staff have built up a great rapport with my grandad whilst he visits my nan, this has been very
reassuring for him, as I can't imagine how difficult it must be for him to trust strangers to care for the love of his life. Nan seems really settled, calm and comfortable. The standard of personal care is high, from coordinating her outfits to styling her hair. The home itself is light and clean, sitting with Nan in the lounge felt like we were relaxing at home, not at all clinical. The carers came around with a tea trolley and a good selection of biscuits, we didn't feel like we were in the way at all. I am looking forward to visiting in the warmer weather so we can enjoy the garden together.
Reply from Sylvia Menighed, Registered Manager at Cross Park House Care HomeThank you so much for your lovely review about Cross Park House and the staff, I will be sure to pass on your lovely feedback. It is a pleasure to look after your nan.
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Review from Tracey E (Daughter of Resident) published on 28 February 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Cross Park is a fabulous home, and the staff are amazing and so friendly; they look after my mum so well; she is so happy there. It is so hard when a family member goes into a home, but I have no worries when I leave because I know she is being looked after so well, well done, everyone and thank you
for my coffee.
Reply from Sylvia Menighed, Registered Manager at Cross Park House Care HomeThank you so much for your kind words. I will be sure to pass on your feedback to the staff.
t is a pleasure looking after your Mum, and she makes it easier.
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Review from D J (Daughter of Resident) published on 12 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is a new resident at Cross Park, she has Dementia and this is the first time in 75 years she has lived apart from her husband. Due to my father's old age (91) and a serious heart condition, his most recent admittance to emergency care in the hospital was a wake-up call and realisation he could
no longer care for her at home. Historical memories and awful stories of 'Residential Care' filled my dad with dread. I took him to visit Cross Park as it was on our short list due to close proximity to his home and therefore regular visits. The manager had taken personal time out to ensure she showed my dad around while constantly reassuring him. The moment he was shown a pretty light and airy room I noticed a change in his demeanour and realised he liked what he saw. Gentle support for my dad has been as important as the specialist care, my mum, is now receiving. Dad has been able to share meals on his visits including Christmas Day. Cross Park staff thank you so much.
Reply from Nathan Stone, Director. at Cross Park House Care HomeThank you so much for taking the time to leave this really positive and detailed review of your experience with our care team and care home at Cross Park House in Brixham. Your story is a really heart-warming one and one that we come across all too often - that being that society's perception of residential care is so different from reality. I often talk to residents (and family members) who say 'if we knew it was like this we would have come in much sooner'. It's lovely to read how settled your mum is at Cross Park and how your dad is able to spend quality time with her. We have a fantastic team at Cross Park and I know they will all do as much as they can to ensure that your mum is happy and well cared for. Thank you again for this feedback, I know that the manager and her team will really appreciate it. Kindest regards.
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Review from Wayne G (Son of Resident) published on 22 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have always found Cross park a really positive environment, professional and friendly. The staff are great and I have the security of knowledge that my parents are being very well cared for and are treated kindly and respectively.
Reply from Sylvia Menighed, Registered Manager at Cross Park House Care HomeThank you for your positive feedback and I will be sure to pass it onto the staff.
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Review from Roger D (Friend of Resident) published on 7 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Familiar first-name greetings from Cross Park House staff members always start off my visit to an elderly friend (resident here now for several years). During my visit, her general mien and positive responses during our meetings/chit-chat confirm the excellence of the care she receives. And supporting
this, I see the occasional toing and froing between staff members and other residents.
I always leave, knowing she couldn't have better care.
Reply from Sylvia Menighed, Registered Manager at Cross Park House Care HomeThank you for your kind words. We always like to make sure visitors feel welcomed at Cross Park House.
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Review from Jan B (Daughter of Resident) published on 2 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is at end-of-life, the staff are extremely kind and helpful. They always keep me in touch with what is going on which I appreciate. The staff work as a good team. A big thank you to them all.
Reply from Sylvia Menighed, Registered Manager at Cross Park House Care HomeThank you for your kind words. It is a pleasure to have your mum as a part of the Cross Park House family.
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Review from Tuarita L (Daughter of Resident) published on 28 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very welcoming, friendly staff. The whole residence looked very clean and hygienic.
Reply from Sylvia Menighed, Registered Manager at Cross Park House Care HomeThank you very much for your positive feedback and this will be passed on to the staff.
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Review from Mary G (Resident) published on 10 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care I have is fantastic; everyone is so caring. I'm delighted to be here in Cross Park.
Reply from Sylvia Menighed, Registered Manager at Cross Park House Care HomeThank you, Mary, for your positive feedback. I will ensure to pass this on to the staff. I am so happy that you have settled in at Cross Park House.
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Review from I T (Resident) published on 15 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Generally very good.
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Review from F W (Resident) assisted by family/friend published on 15 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are all very good.
They look after me and my requirements as needed. Very good to me when I need help to sort me out (double incontinence).
Staff couldn't be better.
Always go out of their way to tempt me with food.
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Review from Jean W (Resident) published on 15 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find Cross Park House Care Home excellent and the staff are very friendly.
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Review from S G (Son of Resident) published on 1 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad is happy, well looked after and well-fed. Couldn't ask for more.
Reply from Sylvia Menighed, Manager at Cross Park House Care HomeThank you for your review, it is a pleasure looking after your dad.
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Review from Adele B (Resident) published on 22 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care.
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Review from Susan S (Daughter of Resident) published on 1 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Although my mum did not have long at Cross Park House Care Home, she was extremely well looked after.
The staff are very caring and tried extremely hard to get my mum to eat and drink.
It was not easy to visit during Covid but the systems in place are good and I was confident all precautions were
being taken.
Daily activities are provided to allow the occupants to mix and socialise.
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Review from Neil W (Son of Resident) published on 1 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father recently entered Cross Park House Care Home as his care needs had escalated dramatically during the Covid crisis. Within a very few days, the caring and friendly staff at Cross Park brought about a great improvement in his physical and mental well-being. Everyone is very kind and friendly
and my father has passed through this big life change very smoothly. He is very settled and has nothing but praise for the home and his carers. The family are very thankful for everything that they do for Dad.
Reply from Sylvia Menighed, Manager at Cross Park House Care HomeThank you for your kind words. I will pass this positive feedback to our staff and I assure you and the rest of the family that we aim to ensure your Father has a high standard of care and meet all his requirements physically and emotionally.
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Review from Sharon S (Daughter of Resident) published on 10 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As always, the care my mum receives has been excellent throughout her stay and I am always kept informed of everything. My mum has a good rapport with all the staff and is very happy. I must say during this pandemic everyone has been kept safe and it was lovely when the "pod" was finished and visiting
could start again, knowing it was safe for all to do so and this worked wonders for my mum seeing her family again.
Reply from Nathan Stone, Director at Cross Park House Care HomeHello Sharon. Thank you for taking the time to leave this 5 / 5 Star review of your experience with our Care Team and Care Home at Cross Park House in Brixham, Devon. Thank you for your kind words with respect to the steps that the care teams and company have taken in order to do all we can to balance keeping our residents and team members safe from Covid 19 whilst also meeting their needs for interaction/contact with their friends and loved ones. It's not over yet and we must remain cautious and vigilant, but let's all continue to hope that we are on the way to getting there. Kindest regards, Nathan.
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Review from K P (Son of Resident) published on 16 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During the past three and a half years the staff have looked after my mum after Dad died. She was very confused and the staff treated her with love and care. They kept us informed immediately if Mum had any issues. We are so pleased with how the staff have dealt with the Covid issue.
Reply from Nathan Stone, Director at Cross Park House Care HomeHello K P. Thank you for taking the time to post this lovely review of your experience with our Care Team and Care Home at Cross Park House in Brixham, Devon. It's lovely to learn how well our care team have looked after your mum. Thank you also for your support of our care team during the Covid 19 pandemic - care homes have relied greatly upon the support, goodwill and understanding of the friends and relatives of our residents. Kindest regards, Nathan.
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Review from Lisa S (Granddaughter of Resident) published on 9 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Great staff and garden looking good.
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Review from R H (Brother of Resident) published on 28 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A well-run care home with friendly and respectful staff whom my sister enjoys interacting with.
Security is important to my sister and she feels safe and secure.
A little expensive, but that standard of care is superior to some other homes.
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Review from J R (Friend of Resident) published on 11 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend is clean, comfortable and cared for.
Reply from Nathan Stone, Director at Cross Park House Care HomeThank you for leaving this review of your experience with our Care Team and Care Home at Cross Park House in Brixham, Devon. It's really good to know that your friend is being well cared for and I can see that you rate our Care Team and Management as 5 star - could not agree more. Thank you again, Nathan.
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Current Review Score: 9.3 (9.313)

Overview of Review Score

The Review Score of 9.3 (9.313) out of 10 for Cross Park House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.563 for Cross Park House Care Home is calculated as follows: ( (81 Excellents x 5) + (25 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 119 Ratings = 4.563
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.75 Points relating to the number of positive Reviews for Cross Park House Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 = 3.75
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 23 registered maximum number of service users is 4.6, which has been reached with 10 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 May 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Meet the Team (1)

Dawn

Dawn Lavers

Job Title: Manager Joined: 2025

Dawn Lavers

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