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Coles Avenue, Hamworthy, Poole, BH15 4HL
View full details of Dorset HouseLatest Reviews for Dorset House
18 February 2026
Really helpful in getting mum in for respite really quickly as she and us as a family were not coping, home really clean and tidy, nice size room, helped mum get back on her feet and more confident in her mobility , ready for when she went home, mum said food was generally good , only negative
aspect was there was no TV in her room , and luckily we had a spare to take in,
27 January 2026
My 6 months stay at Dorset House has changed my view of the world in many ways all to the good. I now live with people who have varying degrees of vulnerability and they are able to enjoy life fully supported by a caring and dedicated team.
16 January 2026
My mother in law has just become a permanent resident, having been here before respite care. The staff have gone the extra mile to welcome and help her settle in. She is enjoying the food, there is plenty of it, with 3 hot meals a day, plus supper, morning coffee (with a snack) and afternoon tea
(with a snack). Her bedroom is a nice size, comfy bed, nice furniture, with room for the family to sit with her in her room if we want to, numerous lounges to sit in, lots of activities she has already been involved in. The home is really warm, kept very clean, and kind professional staff on hand whenever needed.
16 January 2026
On visiting Dorset House greeted by very friendly staff, very clean on our visit to see dad, he is loving the freshly prepared & cooked meals. Dad seems to be very happy at Dorset House after living on his own for the last 8 years & very independently.
14 January 2026
My parents have been residents of Dorset House for a year now. During this time they have blossomed & have settled in so much better than I initally thought they would. The staff are kind, caring & compassionate; nothing is too much trouble. When my folks first moved in I took in a variety of
pictures & decorations and all had been hung within 24 hours. The staff appear happy in their work; the majority have worked at DH the entire time my folks have resided there, which I know from experience is often not the case with care homes and those that work with these vulnerable, elderly folk; where staff turn over is high. When I visit I am greeted by name and made very welcome. My brother & I had lunch with our parents at DH the week before Christmas on the occasion of their 68th wedding anniversary; everyone was so kind and went out of their way to make it a special time. I sleep well knowing that my beloved parents are in a safe, kind, nurturing environment in the twilight of their lives.
12 November 2025
The staff here gave exceptional care, I found them all to be welcoming, friendly, kind and supportive. They certainly make a warm, safe and happy atmosphere for the residents.
The process of getting my mum into respite care was swift and easy which was necessary and very much appreciated.
There
were plenty of activities for the residents and the place was bright and clean with a lovely garden.
I thank everyone here for their hard work, help and understanding.
30 October 2025
The staff at Dorset House are exceptional, they are especially caring, friendly and professional in their execution of their duties to ensure a clean, friendly and peaceful environment. In view of the short notice they had to admit my mum her treatment was exemplary, they ensured she had a peaceful
and respectful last few days. Also their care, respect and understanding to both myself and family was outstanding. I/we cannot thank them enough for coming to our rescue in our hour of need.
20 October 2025
First time into respite care for my Mum, the whole team made my Mum feel welcome and secure, despite it being a new experience for her. The staff were all kind, caring and warm-hearted, encouraging her to take part in the activities, despite her strong reluctance. Her room and the facilities were
clean, warm and tidy. Mum said the food was good and plenty of it and enjoyed the warm atmosphere and comfy bed. The staff also helped us in how best to help mum settle in, Connor was outstanding, but all the staff good. Good to know that Mum was in such safe hands. Thank you.
14 October 2025
All the staff I have contact with are friendly, caring and do everything they can to provide comfort and care to my uncle and equally help family members to understand and provide information as and when necessary to facilitate his needs.
08 October 2025
It is never easy having to consider care for your parents, but since moving our parents in to Dorset House I can only say that it has been lovely to become a daughter again and not a carer. All the staff are so friendly, professional and respectful and nothing is too much for them.
Mum
unfortunately passed away recently, but dad continues to flourish with the care and encouragement from all the team.
25 September 2025
Since both of my parents moved to Dorset House this summer I cannot fully express how caring, compassionate, helpful and friendly all the staff have been. Nothing is too much trouble for them.
Mum sadly passed away after a short stay but Dad is still a resident and due to the ongoing care and
help offered to him his mobility and general well being has greatly improved. Dad is encouraged to take part in the daily activities sessions arranged by the enthusiastic and energetic Activities Team and recently enjoyed a boat trip around Poole Harbour.
Each time we visit Dorset House we are welcomed by friendly and happy staff who always take time to ask how we are and update up us on Dad's care.
25 September 2025
Both my parents-in-law recently became residents in Dorset House and were made most welcome from the outset. They were able to celebrate their wedding anniversary with a family & friends gathering in one of the lounges set aside & decorated especially for the occasion, with a wonderful buffet of
food and refreshments. It made a memorable day for them and all who attended. The gardens outside are always well tended and are beautiful for sitting in or having a stroll to see the fish. There is plenty of shade and seats & seating areas available. All the staff are very friendly and caring, they quickly understand the residents and also the residents families/friends visiting. Its always such a pleasure to visit, you are made most welcome, a real home. Although my parents-in-law were not at all keen on moving into a care home; from the day they entered they have really enjoyed being there. There are activities arranged every day and also trips out to Swanage, Poole Quay, the park etc.
12 September 2025
Mum is very well looked after. We as a family are very happy with every aspect of her care. Also the chef cooks amazing meals for the residents. The carers are brilliant and nothing is ever too much for them and her room is spotless
09 September 2025
The transition for my father from the family home to Dorset House has been made a lot less stressful by the fantastic staff. Absolutely everyone works incredibly hard to ensure my fathers needs are met and that he feels comfortable and happy. On my visits to the home I have found the atmosphere
at Dorset House to be consistently warm, friendly and above all caring,. This has given me the confidence to feel that my father can actually enjoy this somewhat more challenging period of his life fully supported by a wonderful team.
26 August 2025
I am a resident's wife, the best I ever did was move him to Dorest House. Although he can't join in, I like him to mix with the other residents and it stimulates him.
14 August 2025
My mum has been a resident at Dorset House for 4 years. The love and care that is given to her by all staff is above and beyond. Every single member of staff is professional, kind and knowledgeable. We as a family are always kept up to date with Mums care and feel the staff are very approachable if
there are any concerns. There are activities on every day for the residents to enjoy and outings if they wish to go on them. The whole house is kept clean and tidy and the Dining Room is lovely. The chef is approachable with any individual needs and the food provided is well cooked. There is a constant drinks trolley and fruit available at all times. There are a couple of staff that Mum is close to, one in particular who uses humour to manage Mums personal needs. He is always smiling and happy in his work.
14 August 2025
All the staff are friendly and very caring towards my mother. I am updated as and when required.
The care has always been exceptional often in difficult circumstances. The home is always welcoming, clean and tidy. A home from home atmosphere.
06 August 2025
Consistently high standard of care. Staff are kind, patient and hardworking. My mum and dad have thrived since they arrived at Dorset House. Having just returned from holiday, it was a joy to see my parents happy, well and stimulated. Thoroughly recommend this care home!
13 June 2025
Mum came initially for respite care and is now a permanent resident. She has a lovely room with a view of the garden, although currently bed bound I have visited the dining room - which looks like a hotel and the beautiful garden.
All of the staff are so patient and caring. Nothing is ever too
much trouble, from the housekeeper to the chef, everyone is friendly and helpful. All the carers know what mum likes and take time to talk to her and have a joke or a chat. Team leaders are knowledgeable, they always have time to listen and have good knowledge of mums needs.
Having been very worried about mum being in a care home, in fact my brother and I now feel she is safe and well cared for. We would highly recommend this home.
04 June 2025
The staff were amazing and very caring Dorset House looked after my father very well and he loved it he also went on trips played darts and snooker and a bit of gardening and called his room his flat
Latest Reviews for Dorset House
18 February 2026
Really helpful in getting mum in for respite really quickly as she and us as a family were not coping, home really clean and tidy, nice size room, helped mum get back on her feet and more confident in her mobility , ready for when she went home, mum said food was generally good , only negative
aspect was there was no TV in her room , and luckily we had a spare to take in,
27 January 2026
My 6 months stay at Dorset House has changed my view of the world in many ways all to the good. I now live with people who have varying degrees of vulnerability and they are able to enjoy life fully supported by a caring and dedicated team.
16 January 2026
My mother in law has just become a permanent resident, having been here before respite care. The staff have gone the extra mile to welcome and help her settle in. She is enjoying the food, there is plenty of it, with 3 hot meals a day, plus supper, morning coffee (with a snack) and afternoon tea
(with a snack). Her bedroom is a nice size, comfy bed, nice furniture, with room for the family to sit with her in her room if we want to, numerous lounges to sit in, lots of activities she has already been involved in. The home is really warm, kept very clean, and kind professional staff on hand whenever needed.
16 January 2026
On visiting Dorset House greeted by very friendly staff, very clean on our visit to see dad, he is loving the freshly prepared & cooked meals. Dad seems to be very happy at Dorset House after living on his own for the last 8 years & very independently.
14 January 2026
My parents have been residents of Dorset House for a year now. During this time they have blossomed & have settled in so much better than I initally thought they would. The staff are kind, caring & compassionate; nothing is too much trouble. When my folks first moved in I took in a variety of
pictures & decorations and all had been hung within 24 hours. The staff appear happy in their work; the majority have worked at DH the entire time my folks have resided there, which I know from experience is often not the case with care homes and those that work with these vulnerable, elderly folk; where staff turn over is high. When I visit I am greeted by name and made very welcome. My brother & I had lunch with our parents at DH the week before Christmas on the occasion of their 68th wedding anniversary; everyone was so kind and went out of their way to make it a special time. I sleep well knowing that my beloved parents are in a safe, kind, nurturing environment in the twilight of their lives.
12 November 2025
The staff here gave exceptional care, I found them all to be welcoming, friendly, kind and supportive. They certainly make a warm, safe and happy atmosphere for the residents.
The process of getting my mum into respite care was swift and easy which was necessary and very much appreciated.
There
were plenty of activities for the residents and the place was bright and clean with a lovely garden.
I thank everyone here for their hard work, help and understanding.
30 October 2025
The staff at Dorset House are exceptional, they are especially caring, friendly and professional in their execution of their duties to ensure a clean, friendly and peaceful environment. In view of the short notice they had to admit my mum her treatment was exemplary, they ensured she had a peaceful
and respectful last few days. Also their care, respect and understanding to both myself and family was outstanding. I/we cannot thank them enough for coming to our rescue in our hour of need.
20 October 2025
First time into respite care for my Mum, the whole team made my Mum feel welcome and secure, despite it being a new experience for her. The staff were all kind, caring and warm-hearted, encouraging her to take part in the activities, despite her strong reluctance. Her room and the facilities were
clean, warm and tidy. Mum said the food was good and plenty of it and enjoyed the warm atmosphere and comfy bed. The staff also helped us in how best to help mum settle in, Connor was outstanding, but all the staff good. Good to know that Mum was in such safe hands. Thank you.
14 October 2025
All the staff I have contact with are friendly, caring and do everything they can to provide comfort and care to my uncle and equally help family members to understand and provide information as and when necessary to facilitate his needs.
08 October 2025
It is never easy having to consider care for your parents, but since moving our parents in to Dorset House I can only say that it has been lovely to become a daughter again and not a carer. All the staff are so friendly, professional and respectful and nothing is too much for them.
Mum
unfortunately passed away recently, but dad continues to flourish with the care and encouragement from all the team.
25 September 2025
Since both of my parents moved to Dorset House this summer I cannot fully express how caring, compassionate, helpful and friendly all the staff have been. Nothing is too much trouble for them.
Mum sadly passed away after a short stay but Dad is still a resident and due to the ongoing care and
help offered to him his mobility and general well being has greatly improved. Dad is encouraged to take part in the daily activities sessions arranged by the enthusiastic and energetic Activities Team and recently enjoyed a boat trip around Poole Harbour.
Each time we visit Dorset House we are welcomed by friendly and happy staff who always take time to ask how we are and update up us on Dad's care.
25 September 2025
Both my parents-in-law recently became residents in Dorset House and were made most welcome from the outset. They were able to celebrate their wedding anniversary with a family & friends gathering in one of the lounges set aside & decorated especially for the occasion, with a wonderful buffet of
food and refreshments. It made a memorable day for them and all who attended. The gardens outside are always well tended and are beautiful for sitting in or having a stroll to see the fish. There is plenty of shade and seats & seating areas available. All the staff are very friendly and caring, they quickly understand the residents and also the residents families/friends visiting. Its always such a pleasure to visit, you are made most welcome, a real home. Although my parents-in-law were not at all keen on moving into a care home; from the day they entered they have really enjoyed being there. There are activities arranged every day and also trips out to Swanage, Poole Quay, the park etc.
12 September 2025
Mum is very well looked after. We as a family are very happy with every aspect of her care. Also the chef cooks amazing meals for the residents. The carers are brilliant and nothing is ever too much for them and her room is spotless
09 September 2025
The transition for my father from the family home to Dorset House has been made a lot less stressful by the fantastic staff. Absolutely everyone works incredibly hard to ensure my fathers needs are met and that he feels comfortable and happy. On my visits to the home I have found the atmosphere
at Dorset House to be consistently warm, friendly and above all caring,. This has given me the confidence to feel that my father can actually enjoy this somewhat more challenging period of his life fully supported by a wonderful team.
26 August 2025
I am a resident's wife, the best I ever did was move him to Dorest House. Although he can't join in, I like him to mix with the other residents and it stimulates him.
14 August 2025
My mum has been a resident at Dorset House for 4 years. The love and care that is given to her by all staff is above and beyond. Every single member of staff is professional, kind and knowledgeable. We as a family are always kept up to date with Mums care and feel the staff are very approachable if
there are any concerns. There are activities on every day for the residents to enjoy and outings if they wish to go on them. The whole house is kept clean and tidy and the Dining Room is lovely. The chef is approachable with any individual needs and the food provided is well cooked. There is a constant drinks trolley and fruit available at all times. There are a couple of staff that Mum is close to, one in particular who uses humour to manage Mums personal needs. He is always smiling and happy in his work.
14 August 2025
All the staff are friendly and very caring towards my mother. I am updated as and when required.
The care has always been exceptional often in difficult circumstances. The home is always welcoming, clean and tidy. A home from home atmosphere.
06 August 2025
Consistently high standard of care. Staff are kind, patient and hardworking. My mum and dad have thrived since they arrived at Dorset House. Having just returned from holiday, it was a joy to see my parents happy, well and stimulated. Thoroughly recommend this care home!
13 June 2025
Mum came initially for respite care and is now a permanent resident. She has a lovely room with a view of the garden, although currently bed bound I have visited the dining room - which looks like a hotel and the beautiful garden.
All of the staff are so patient and caring. Nothing is ever too
much trouble, from the housekeeper to the chef, everyone is friendly and helpful. All the carers know what mum likes and take time to talk to her and have a joke or a chat. Team leaders are knowledgeable, they always have time to listen and have good knowledge of mums needs.
Having been very worried about mum being in a care home, in fact my brother and I now feel she is safe and well cared for. We would highly recommend this home.
04 June 2025
The staff were amazing and very caring Dorset House looked after my father very well and he loved it he also went on trips played darts and snooker and a bit of gardening and called his room his flat