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Coles Avenue, Hamworthy, Poole, BH15 4HL
View Full Details of Dorset HouseLatest Reviews for Dorset House
14 August 2025
My mum has been a resident at Dorset House for 4 years. The love and care that is given to her by all staff is above and beyond. Every single member of staff is professional, kind and knowledgeable. We as a family are always kept up to date with Mums care and feel the staff are very approachable if there are any concerns. There are activities on every day for the residents to enjoy and outings if they wish to go on them. The whole house is kept clean and tidy and the Dining Room is lovely. The chef is approachable with any individual needs and the food provided is well cooked. There is a constant drinks trolley and fruit available at all times. There are a couple of staff that Mum is close to, one in particular who uses humour to manage Mums personal needs. He is always smiling and happy in his work.
14 August 2025
All the staff are friendly and very caring towards my mother. I am updated as and when required. The care has always been exceptional often in difficult circumstances. The home is always welcoming, clean and tidy. A home from home atmosphere.
06 August 2025
Consistently high standard of care. Staff are kind, patient and hardworking. My mum and dad have thrived since they arrived at Dorset House. Having just returned from holiday, it was a joy to see my parents happy, well and stimulated. Thoroughly recommend this care home!
13 June 2025
Mum came initially for respite care and is now a permanent resident. She has a lovely room with a view of the garden, although currently bed bound I have visited the dining room - which looks like a hotel and the beautiful garden. All of the staff are so patient and caring. Nothing is ever too much trouble, from the housekeeper to the chef, everyone is friendly and helpful. All the carers know what mum likes and take time to talk to her and have a joke or a chat. Team leaders are knowledgeable, they always have time to listen and have good knowledge of mums needs. Having been very worried about mum being in a care home, in fact my brother and I now feel she is safe and well cared for. We would highly recommend this home.
04 June 2025
The staff were amazing and very caring Dorset House looked after my father very well and he loved it he also went on trips played darts and snooker and a bit of gardening and called his room his flat
14 May 2025
I have never been in a residential home before, but I am familiar with Dorset House through friends. The whole experience was wonderful, especially the food. The staff were so friendly, and you could tell that they enjoyed their jobs. The home had a wonderful, happy, homely feel.
08 May 2025
My mum enjoyed her 4 weeks at Dorset House. Especially walking around the beautiful garden and watching the fish in the pond. At lunchtime, she liked the group she was always sat with, a choice of two different main meals which were always delicious.
10 April 2025
When I went to visit Dorset House for the first time after visiting other care homes and was shown around it just felt perfect. The staff, grounds, rooms and facilities. The residents looked so at home, relaxed, happy and well cared for. So impressed. I decided to move my mum here. The home was very quick in responding. They visited my mum in hospital and went through her wish list. Her room was really lovely with a garden view. The staff were so friendly, and nothing was too much trouble. Sadly my mum passed away the next day as she had been very poorly in hospital and was on the end of life path. She had a beautiful smile on her face, looking at a beautiful garden view. The staff were exceptional in the way they dealt with the situation and the family were treated with such love and kindness. My mum said on arrival at Dorset House that she wished she had come here a year earlier as she loved it and immediately felt at home.
10 April 2025
It was Mum's last wish not to pass in a hospital so we looked for a rest home where she would be comfortable and well looked after. After several viewings and recommendations, we viewed Dorset House. From the moment we walked through the door, my sister and I were bound over by their Care Manager's warmth and the care and attention all the staff gave the residents, and the atmosphere encouraged, the residents all looked happy and content. The Care Manager listened to all Mum's wishes and took care of all the arrangements for a smooth arrival from hospital into the care of Dorset House. Unfortunately, her stay was all too short and one of the last things she said was she wished she had stayed sooner as she was so happy, content and well looked after. I would have no reservations recommending Dorset House to anyone thinking of respite or long-term care for any of their loved ones, thank you all so much for making Mum's passing so peaceful.
20 January 2025
I have always been received with a lovely welcome when visiting my mum. The care my mum receives is excellent I never have any course for concern knowing when I go home she is safe and secure. The food always looks very appetising and plenty of it. The home is always clean and tidy and most of all never has any offensive smells. Though my mum doesn't always get involved with the activities the ones she does she really enjoys especially when the little children from muddy boots come to see them and the animals. All in all cannot fault Dorset house.
03 January 2025
I had a great day seeing a dear old family friend and happy he is in such good hands at the care home.
19 December 2024
My mum has settled in very well. She is always saying that nothing is too much trouble for the staff and they are all lovely. The activity program is brilliant, she enjoys the singers and loved the wreath making session the other day. Thank you for helping my mum feel safe and more relaxed than she has been for a long time. As a daughter I would like to say how impressed I am with the care and support I have also been given when needing advice/support about my mother's care. Several members of staff have shown such empathy and taken the time out of their busy day to reassure me when I am in need of help. I feel that if I needed help there would always be an open door, with a warm welcome and a listening ear. I love it when staff smile, say hello and ask how I am too. Well done and thank you all of you.
19 December 2024
We spent a lovely few hours at Dorset House for their Christmas Fayre. We had such a wonderful time. The house was decorated so beautifully for Christmas, the staff were very friendly and helpful. We went in to the dining room where there was a tombola and we were served drinks and a mince pie. They even had a wonderful singer who was singing Christmas songs. I had such a lovely time and it was so nice to see my Nan enjoying herself as well.
19 December 2024
Very good standard of care, great staff and management, great atmosphere and Christmas party. Very clean and a newly decorated dining room makes for an all-round cheer up. Friendly residents too!
19 December 2024
It is a lovely care home with very welcoming friendly staff, and a lovely atmosphere. They care for my nan really well and nothing is too much trouble. Always have lots of activities on and lots to do. I would recommend Dorset House to anyone.
19 December 2024
Grandad has been at Dorset house since May 2024 and has settled so well. He loves all the activities on offer and has made great friends with the other residents and the staff. The staff are all very welcoming and support us fully with grandad's care.
04 November 2024
My mother has been living very happily at Dorset House for almost a year. Every time I visit, I see the care and affection the staff have for the residents, and I enjoy seeing mum taking part in the wide range of social and leisure activities. I never knew she was so competitive! She's having a great time, and I know she is being very well cared for by the excellent team.
01 November 2024
We moved mum from another home as not satisfied with the care she was getting, even though it was like a 5 a star hotel. At Dorset House, there is so much more going on daily and she is so happy. My mum has dementia and just sat in a chair before and when we arrived cried, now we have to go looking for her as always doing something and so happy, she has even been out on day trips. The staff are all lovely and most been there a long time and really get to know mums needs. There doesn't seem to be any agency staff which is nice so all staff know all residents. Everyone is always smiling. The bedrooms are not en-suite but as most need a hand with bathing or showing its not a problem. They have a sink in the rooms, which are more than ideal and some like mums have a garden view, but she is never in her room now, always in one of the several lounges or day room, but still a lovely cosy room. Thank you everyone for making mum smile again.
25 October 2024
My wife has been in Dorset House for 19 months. When, several years ago, my mother was ill, my wife researched suitable care homes for her. Consequently, when I needed a care home for her (my wife), all the work had been done for me. Since my wife has been staying in Dorset House, she has received the very best care and treatment. I cannot fault the staff on any level and am eternally grateful for the way in which they treat her. Although she is now non communicative, I can tell that she is as happy as a person can be in the circumstances. My thanks go to all the staff at Dorset House.
25 October 2024
I visited my friend at Dorset House in October and, as always, impressed that there is never any unpleasant smells as you walk into the home. The place is always clean and tidy with modern and comfortable furniture in the lounge areas. My friend's room was also clean and tidy and she appeared to have everything she needed to hand. She doesn't take part in activities, but the rest of the residents appear to be enjoying themselves at the Mad Hatter's Tea Party event. The staff are always lovely, efficient and easy to talk to. I have no hesitation in thinking my friend is in the best place for her.
Latest Reviews for Dorset House
14 August 2025
My mum has been a resident at Dorset House for 4 years. The love and care that is given to her by all staff is above and beyond. Every single member of staff is professional, kind and knowledgeable. We as a family are always kept up to date with Mums care and feel the staff are very approachable if there are any concerns. There are activities on every day for the residents to enjoy and outings if they wish to go on them. The whole house is kept clean and tidy and the Dining Room is lovely. The chef is approachable with any individual needs and the food provided is well cooked. There is a constant drinks trolley and fruit available at all times. There are a couple of staff that Mum is close to, one in particular who uses humour to manage Mums personal needs. He is always smiling and happy in his work.
14 August 2025
All the staff are friendly and very caring towards my mother. I am updated as and when required. The care has always been exceptional often in difficult circumstances. The home is always welcoming, clean and tidy. A home from home atmosphere.
06 August 2025
Consistently high standard of care. Staff are kind, patient and hardworking. My mum and dad have thrived since they arrived at Dorset House. Having just returned from holiday, it was a joy to see my parents happy, well and stimulated. Thoroughly recommend this care home!
13 June 2025
Mum came initially for respite care and is now a permanent resident. She has a lovely room with a view of the garden, although currently bed bound I have visited the dining room - which looks like a hotel and the beautiful garden. All of the staff are so patient and caring. Nothing is ever too much trouble, from the housekeeper to the chef, everyone is friendly and helpful. All the carers know what mum likes and take time to talk to her and have a joke or a chat. Team leaders are knowledgeable, they always have time to listen and have good knowledge of mums needs. Having been very worried about mum being in a care home, in fact my brother and I now feel she is safe and well cared for. We would highly recommend this home.
04 June 2025
The staff were amazing and very caring Dorset House looked after my father very well and he loved it he also went on trips played darts and snooker and a bit of gardening and called his room his flat
14 May 2025
I have never been in a residential home before, but I am familiar with Dorset House through friends. The whole experience was wonderful, especially the food. The staff were so friendly, and you could tell that they enjoyed their jobs. The home had a wonderful, happy, homely feel.
08 May 2025
My mum enjoyed her 4 weeks at Dorset House. Especially walking around the beautiful garden and watching the fish in the pond. At lunchtime, she liked the group she was always sat with, a choice of two different main meals which were always delicious.
10 April 2025
When I went to visit Dorset House for the first time after visiting other care homes and was shown around it just felt perfect. The staff, grounds, rooms and facilities. The residents looked so at home, relaxed, happy and well cared for. So impressed. I decided to move my mum here. The home was very quick in responding. They visited my mum in hospital and went through her wish list. Her room was really lovely with a garden view. The staff were so friendly, and nothing was too much trouble. Sadly my mum passed away the next day as she had been very poorly in hospital and was on the end of life path. She had a beautiful smile on her face, looking at a beautiful garden view. The staff were exceptional in the way they dealt with the situation and the family were treated with such love and kindness. My mum said on arrival at Dorset House that she wished she had come here a year earlier as she loved it and immediately felt at home.
10 April 2025
It was Mum's last wish not to pass in a hospital so we looked for a rest home where she would be comfortable and well looked after. After several viewings and recommendations, we viewed Dorset House. From the moment we walked through the door, my sister and I were bound over by their Care Manager's warmth and the care and attention all the staff gave the residents, and the atmosphere encouraged, the residents all looked happy and content. The Care Manager listened to all Mum's wishes and took care of all the arrangements for a smooth arrival from hospital into the care of Dorset House. Unfortunately, her stay was all too short and one of the last things she said was she wished she had stayed sooner as she was so happy, content and well looked after. I would have no reservations recommending Dorset House to anyone thinking of respite or long-term care for any of their loved ones, thank you all so much for making Mum's passing so peaceful.
20 January 2025
I have always been received with a lovely welcome when visiting my mum. The care my mum receives is excellent I never have any course for concern knowing when I go home she is safe and secure. The food always looks very appetising and plenty of it. The home is always clean and tidy and most of all never has any offensive smells. Though my mum doesn't always get involved with the activities the ones she does she really enjoys especially when the little children from muddy boots come to see them and the animals. All in all cannot fault Dorset house.
03 January 2025
I had a great day seeing a dear old family friend and happy he is in such good hands at the care home.
19 December 2024
My mum has settled in very well. She is always saying that nothing is too much trouble for the staff and they are all lovely. The activity program is brilliant, she enjoys the singers and loved the wreath making session the other day. Thank you for helping my mum feel safe and more relaxed than she has been for a long time. As a daughter I would like to say how impressed I am with the care and support I have also been given when needing advice/support about my mother's care. Several members of staff have shown such empathy and taken the time out of their busy day to reassure me when I am in need of help. I feel that if I needed help there would always be an open door, with a warm welcome and a listening ear. I love it when staff smile, say hello and ask how I am too. Well done and thank you all of you.
19 December 2024
We spent a lovely few hours at Dorset House for their Christmas Fayre. We had such a wonderful time. The house was decorated so beautifully for Christmas, the staff were very friendly and helpful. We went in to the dining room where there was a tombola and we were served drinks and a mince pie. They even had a wonderful singer who was singing Christmas songs. I had such a lovely time and it was so nice to see my Nan enjoying herself as well.
19 December 2024
Very good standard of care, great staff and management, great atmosphere and Christmas party. Very clean and a newly decorated dining room makes for an all-round cheer up. Friendly residents too!
19 December 2024
It is a lovely care home with very welcoming friendly staff, and a lovely atmosphere. They care for my nan really well and nothing is too much trouble. Always have lots of activities on and lots to do. I would recommend Dorset House to anyone.
19 December 2024
Grandad has been at Dorset house since May 2024 and has settled so well. He loves all the activities on offer and has made great friends with the other residents and the staff. The staff are all very welcoming and support us fully with grandad's care.
04 November 2024
My mother has been living very happily at Dorset House for almost a year. Every time I visit, I see the care and affection the staff have for the residents, and I enjoy seeing mum taking part in the wide range of social and leisure activities. I never knew she was so competitive! She's having a great time, and I know she is being very well cared for by the excellent team.
01 November 2024
We moved mum from another home as not satisfied with the care she was getting, even though it was like a 5 a star hotel. At Dorset House, there is so much more going on daily and she is so happy. My mum has dementia and just sat in a chair before and when we arrived cried, now we have to go looking for her as always doing something and so happy, she has even been out on day trips. The staff are all lovely and most been there a long time and really get to know mums needs. There doesn't seem to be any agency staff which is nice so all staff know all residents. Everyone is always smiling. The bedrooms are not en-suite but as most need a hand with bathing or showing its not a problem. They have a sink in the rooms, which are more than ideal and some like mums have a garden view, but she is never in her room now, always in one of the several lounges or day room, but still a lovely cosy room. Thank you everyone for making mum smile again.
25 October 2024
My wife has been in Dorset House for 19 months. When, several years ago, my mother was ill, my wife researched suitable care homes for her. Consequently, when I needed a care home for her (my wife), all the work had been done for me. Since my wife has been staying in Dorset House, she has received the very best care and treatment. I cannot fault the staff on any level and am eternally grateful for the way in which they treat her. Although she is now non communicative, I can tell that she is as happy as a person can be in the circumstances. My thanks go to all the staff at Dorset House.
25 October 2024
I visited my friend at Dorset House in October and, as always, impressed that there is never any unpleasant smells as you walk into the home. The place is always clean and tidy with modern and comfortable furniture in the lounge areas. My friend's room was also clean and tidy and she appeared to have everything she needed to hand. She doesn't take part in activities, but the rest of the residents appear to be enjoying themselves at the Mad Hatter's Tea Party event. The staff are always lovely, efficient and easy to talk to. I have no hesitation in thinking my friend is in the best place for her.