Dorset House

Coles Avenue, Hamworthy, Poole BH15 4HL
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9.8 99 Reviews
  • Dorset House, Poole
Dorset House is a safe and homely residential and dementia care home in the heart of the Hamworthy community in Poole.

Dorset house has 48 single bedrooms and two double bedrooms plus plenty of communal areas where residents can socialise or relax, including six lounges and a lovely, large, secure garden.

The experienced and well-trained team at Dorset House provides compassion care for those who can longer live independently, helping people who are physically frail or those living with dementia.

All residents can enjoy a wide variety of activities and entertainment in and around the home, plus outings in the Care South minibus to local landmarks and attractions.
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Care Provided by Dorset House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 52 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1230
  • Self-Funded Residential Dementia Care: from £1330
  • RESPITE Self-Funded Residential Care: from £1355
  • RESPITE Self-Funded Residential Dementia Care: from £1455

These prices are only a guideline, please contact Dorset House to find out the exact price for your requirements.

Contact Dorset House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Dorset House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Tracy Jennings (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (48)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (3)

Dorset House Reviews (99)

9.8

Dorset House has a Review Score of 9.8 (9.818) out of 10, based on 40 reviews in the last 2 years.
Over all time Dorset House has 99 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Dorset House
  • 40
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Total of 99, showing 1-20
Review from A M (Daughter of Resident) published on 18 February 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
Really helpful in getting mum in for respite really quickly as she and us as a family were not coping, home really clean and tidy, nice size room, helped mum get back on her feet and more confident in her mobility , ready for when she went home, mum said food was generally good , only negative aspect
was there was no TV in her room , and luckily we had a spare to take in,
Reply from Rachel Wood, Head of Customer Relations at Dorset HouseMany thanks for your recent review. I will share your kind words with the whole team as I know it will be gratefully received. Many thanks once again, it means a lot.
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Review from Gordan R (Resident) assisted by family/friend published on 27 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My 6 months stay at Dorset House has changed my view of the world in many ways all to the good. I now live with people who have varying degrees of vulnerability and they are able to enjoy life fully supported by a caring and dedicated team.
Reply from Rachel Wood, Head of Customer Relations at Dorset HouseMany thanks for your recent view. I am pleased we have changed your view of the world in many ways for the good. I will share your kind words with the whole team as I know they will all be grateful. Thank you once again, means a lot.
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Review from P Y (Son-in-law of Resident) published on 16 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother in law has just become a permanent resident, having been here before respite care. The staff have gone the extra mile to welcome and help her settle in. She is enjoying the food, there is plenty of it, with 3 hot meals a day, plus supper, morning coffee (with a snack) and afternoon tea (with
a snack). Her bedroom is a nice size, comfy bed, nice furniture, with room for the family to sit with her in her room if we want to, numerous lounges to sit in, lots of activities she has already been involved in. The home is really warm, kept very clean, and kind professional staff on hand whenever needed.
Reply from Rachel Wood, Head of Customer Relations at Dorset HouseThank you so much for your lovely 5 star review. It's wonderful to read such high praise - the team really do always strive to the extra mile at Dorset House. I will share your review with the whole team as I know it'll be gratefully received. Thank you once again, it means a lot.
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Review from S S (Daughter of Resident) published on 16 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On visiting Dorset House greeted by very friendly staff, very clean on our visit to see dad, he is loving the freshly prepared & cooked meals. Dad seems to be very happy at Dorset House after living on his own for the last 8 years & very independently.
Reply from Rachel Wood, Head of Customer Relations at Dorset HouseThank you so much for your review. I am pleased to read that you find the staff to be friendly, and the home to be very clean and it's great that Dad is very happy and loving the food - it's why we do what we do. I will share your review with the whole team as I know it will be greatly appreciated. Thank you once again, it means a lot.
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Review from Sarah D (Daughter of Resident) published on 14 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My parents have been residents of Dorset House for a year now. During this time they have blossomed & have settled in so much better than I initally thought they would. The staff are kind, caring & compassionate; nothing is too much trouble. When my folks first moved in I took in a variety of pictures
& decorations and all had been hung within 24 hours. The staff appear happy in their work; the majority have worked at DH the entire time my folks have resided there, which I know from experience is often not the case with care homes and those that work with these vulnerable, elderly folk; where staff turn over is high. When I visit I am greeted by name and made very welcome. My brother & I had lunch with our parents at DH the week before Christmas on the occasion of their 68th wedding anniversary; everyone was so kind and went out of their way to make it a special time. I sleep well knowing that my beloved parents are in a safe, kind, nurturing environment in the twilight of their lives.
Reply from Rachel Wood, Head of Customer Relations at Dorset HouseMany thanks for your lovely review. I am so pleased to read that your parents have blossomed and settled since joining us at Dorset House and that you feel reassured that they are in a safe, kind and nurturing environment. I will share your kind words with the whole team as I know your review will be great appreciated. Many thanks again, it means a lot.
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Review from Sara M (Daughter of Resident) published on 12 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff here gave exceptional care, I found them all to be welcoming, friendly, kind and supportive. They certainly make a warm, safe and happy atmosphere for the residents.
The process of getting my mum into respite care was swift and easy which was necessary and very much appreciated.
There were
plenty of activities for the residents and the place was bright and clean with a lovely garden.
I thank everyone here for their hard work, help and understanding.
Reply from Rachel Wood, Head of Customer Relations at Dorset HouseThank you so much for your lovely review. I am so pleased that you found the care to be exceptional and the staff to be welcoming, friendly, kind and supportive. I will share your feedback with the whole team as I know it always means a lot. Thank you again.
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Review from Julia E (Daughter of Resident) published on 30 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Dorset House are exceptional, they are especially caring, friendly and professional in their execution of their duties to ensure a clean, friendly and peaceful environment. In view of the short notice they had to admit my mum her treatment was exemplary, they ensured she had a peaceful
and respectful last few days. Also their care, respect and understanding to both myself and family was outstanding. I/we cannot thank them enough for coming to our rescue in our hour of need.
Reply from Rachel Wood, Head of Customer Relations at Dorset HouseWow, what a wonderful review. I am so pleased that you think the staff are exceptional and find Dorset House to be clean, friendly and peaceful. I will pass on your very kind words to the team, I know it will mean so much to each of them. Thank you again.
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Review from S Y (Daughter of Resident) published on 20 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
First time into respite care for my Mum, the whole team made my Mum feel welcome and secure, despite it being a new experience for her. The staff were all kind, caring and warm-hearted, encouraging her to take part in the activities, despite her strong reluctance. Her room and the facilities were
clean, warm and tidy. Mum said the food was good and plenty of it and enjoyed the warm atmosphere and comfy bed. The staff also helped us in how best to help mum settle in, Connor was outstanding, but all the staff good. Good to know that Mum was in such safe hands. Thank you.
Reply from Rachel Wood, Head of Customer Relations at Dorset HouseThank you so much for your lovely review - it's made us all smile. We strive to give our residents the best welcome, enriched daily life and comfort during their time with us, so to read your kind words make it all worth while. Thank you again.
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Review from Margaret W (Niece of Resident) published on 14 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff I have contact with are friendly, caring and do everything they can to provide comfort and care to my uncle and equally help family members to understand and provide information as and when necessary to facilitate his needs.
Reply from Rachel Wood, Head of Customer Relations at Dorset HouseMany thanks for your kind review. I am so pleased that you find the team to be friendly and caring. I know everyone will be so grateful for your kind words, so thank you again, it means a lot.
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Review from Jill H (Daughter of Resident) published on 8 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
It is never easy having to consider care for your parents, but since moving our parents in to Dorset House I can only say that it has been lovely to become a daughter again and not a carer. All the staff are so friendly, professional and respectful and nothing is too much for them.
Mum unfortunately
passed away recently, but dad continues to flourish with the care and encouragement from all the team.
Reply from Rachel Wood, Head of Customer Relations at Dorset HouseThank you so much for your kind words. I am so pleased that you consider the team to be friendly, professional and respectful. I will share your lovely words with the team and I know they will be gratefully received. Again, thank you so much, it really means a lot.
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Review from D W (Daughter of Resident) published on 25 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since both of my parents moved to Dorset House this summer I cannot fully express how caring, compassionate, helpful and friendly all the staff have been. Nothing is too much trouble for them.
Mum sadly passed away after a short stay but Dad is still a resident and due to the ongoing care and help
offered to him his mobility and general well being has greatly improved. Dad is encouraged to take part in the daily activities sessions arranged by the enthusiastic and energetic Activities Team and recently enjoyed a boat trip around Poole Harbour.


Each time we visit Dorset House we are welcomed by friendly and happy staff who always take time to ask how we are and update up us on Dad's care.

Reply from Rachel Wood, Head of Customer Relations at Dorset HouseThank you so much for your lovely review. I am so pleased that you find the team to be caring, compassionate, helpful and friendly - we strive to offer the best care, warmth and attention and a review like this makes it all so worthwhile. Thank you again, it means so much.
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Review from Christopher W (Son-in-law of Resident) published on 25 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both my parents-in-law recently became residents in Dorset House and were made most welcome from the outset. They were able to celebrate their wedding anniversary with a family & friends gathering in one of the lounges set aside & decorated especially for the occasion, with a wonderful buffet of food
and refreshments. It made a memorable day for them and all who attended. The gardens outside are always well tended and are beautiful for sitting in or having a stroll to see the fish. There is plenty of shade and seats & seating areas available. All the staff are very friendly and caring, they quickly understand the residents and also the residents families/friends visiting. Its always such a pleasure to visit, you are made most welcome, a real home. Although my parents-in-law were not at all keen on moving into a care home; from the day they entered they have really enjoyed being there. There are activities arranged every day and also trips out to Swanage, Poole Quay, the park etc.
Reply from Rachel Wood, Head of Customer Relations at Dorset HouseThank you so much for your wonderful review. I am so pleased that you find it a pleasure to visit Dorset House and you find the team welcoming, friendly and caring - we strive to offer the best care and attention and a review like this makes it all so worthwhile. Thank you again, it means so much.
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Review from Lynne M (Daughter of Resident) published on 12 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum is very well looked after. We as a family are very happy with every aspect of her care. Also the chef cooks amazing meals for the residents. The carers are brilliant and nothing is ever too much for them and her room is spotless
Reply from Rachel Wood, Head of Customer Relations at Dorset HouseThank you so much for your review, we are so pleased that you feel Mum is very well looked after. Your kind words will be passed on and I know they will be gratefully received - especially by our Chef. Thank you again, it means a lot.
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Review from Susan H (Daughter of Resident) published on 9 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The transition for my father from the family home to Dorset House has been made a lot less stressful by the fantastic staff. Absolutely everyone works incredibly hard to ensure my fathers needs are met and that he feels comfortable and happy. On my visits to the home I have found the atmosphere at
Dorset House to be consistently warm, friendly and above all caring,. This has given me the confidence to feel that my father can actually enjoy this somewhat more challenging period of his life fully supported by a wonderful team.
Reply from Rachel Wood, Head of Customer Relations at Dorset HouseThank you so much for your review. I am so pleased that you find the atmosphere consistently warm, friendly and caring. I will share your kind words with the team, I know it will mean a lot to them. Again, thank you so much.
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Review from Kay D (Wife of Resident) published on 26 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am a resident's wife, the best I ever did was move him to Dorest House. Although he can't join in, I like him to mix with the other residents and it stimulates him.
Reply from Rachel Wood, Head of Customer Relations at Dorset HouseMany thanks for your review, I know the team will appreciate your kind words, I will be sure to pass the feedback on.
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Review from Sue M (Daughter of Resident) published on 14 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident at Dorset House for 4 years. The love and care that is given to her by all staff is above and beyond. Every single member of staff is professional, kind and knowledgeable. We as a family are always kept up to date with Mums care and feel the staff are very approachable if
there are any concerns. There are activities on every day for the residents to enjoy and outings if they wish to go on them. The whole house is kept clean and tidy and the Dining Room is lovely. The chef is approachable with any individual needs and the food provided is well cooked. There is a constant drinks trolley and fruit available at all times. There are a couple of staff that Mum is close to, one in particular who uses humour to manage Mums personal needs. He is always smiling and happy in his work.
Reply from Phillip Smith, Director of Residential Care at Dorset HouseThank you for such a positive review of Dorset House. The team will be delighted with the feedback which I will make sure they receive
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Review from J C (Daughter of Resident) published on 14 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff are friendly and very caring towards my mother. I am updated as and when required.
The care has always been exceptional often in difficult circumstances. The home is always welcoming, clean and tidy. A home from home atmosphere.
Reply from Phillip Smith, Director of Residential Care at Dorset HouseThank you so much for a lovely review of the care provided at Dorset House. This will be shared with the team who I know will be delighted!
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Review from L M (Daughter of Resident) published on 6 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Consistently high standard of care. Staff are kind, patient and hardworking. My mum and dad have thrived since they arrived at Dorset House. Having just returned from holiday, it was a joy to see my parents happy, well and stimulated. Thoroughly recommend this care home!
Reply from Rachel Wood, Head of Customer Relations at Dorset HouseThank you for your review. The team will be so pleased to hear that you think that they are kind, patient and hardworking - it means a lot. We are so pleased that Mum and Dad are thriving in our care. Thanks again, it's greatly appreciated.
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Review from Catherine D (Daughter of Resident) published on 13 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum came initially for respite care and is now a permanent resident. She has a lovely room with a view of the garden, although currently bed bound I have visited the dining room - which looks like a hotel and the beautiful garden.
All of the staff are so patient and caring. Nothing is ever too much
trouble, from the housekeeper to the chef, everyone is friendly and helpful. All the carers know what mum likes and take time to talk to her and have a joke or a chat. Team leaders are knowledgeable, they always have time to listen and have good knowledge of mums needs.
Having been very worried about mum being in a care home, in fact my brother and I now feel she is safe and well cared for. We would highly recommend this home.
Reply from Phil Smith, Director of Residential Care at Dorset HouseThank you so much for your thoughtful review. We're so glad to hear your mum is feeling well cared for and at home with us. It means a great deal to the whole team to know that you and your family feel reassured and supported.
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Review from A O (Son of Resident) published on 4 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff were amazing and very caring Dorset House looked after my father very well and he loved it he also went on trips played darts and snooker and a bit of gardening and called his room his flat
Reply from Esther Sheppard, Senior Customer Relationship Manager at Dorset HouseThank you for your review we are so pleased your father called Dorset House his home and was able to do the things he loves.
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Current Review Score: 9.8 (9.818)

Overview of Review Score

The Review Score of 9.8 (9.818) out of 10 for Dorset House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 40 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.818 for Dorset House is calculated as follows: ( (391 Excellents x 5) + (67 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 467 Ratings = 4.818
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Dorset House is based on 39 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 39 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Sep 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (10)

Meet the Team (1)

Tracy

Tracy Jennings

Job Title: Home Manager Joined: 2024

Tracy started in the care industry in 2012 and worked her way up to Registered Manager by 2017, having achieved her Level 5 Qualification. She is committed to ensuring high standards of care and attention to detail are delivered to all residents. She is passionate that they live in a happy and relaxed environment.


Tracy says “I believe the most effective way to bring out the best in a team is to be a good role model and work with staff to ensure they have a voice which is heard; engaging the team in decisions and processes which affect both them and the residents. I focus my work on the belief that, if my team is happy and supported in their work, this will be reflected in the care they provide to our residents.”

Frequently Asked Questions about Dorset House

What types of Care is Dorset House registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Dorset House have?

There are 48 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Dorset House?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Dorset House to the centre of Poole?

0.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Dorset House to verify any information. View our terms and conditions. Dorset House has an Enhanced Service - more info.