Dorset House

Should the need ever arise I wouldn't hesitate to arrange for either of my parents to stay there again.

Would like to thank every member of staff within Dorset House for giving my mum the best care we could of wished for. Every staff member from kitchen, cleaners and especially the carers, team leaders have all been truly outstanding the love, kindness and care they have given my mother has been absolutely amazing and as a family we couldn't be more grateful to every one of you. Thankyou from the bottom of our hearts we are eternally thankful for you all giving my mum the best care possible that we couldn't give ourselves.

Since being in the home he is smiling more, putting on weight and is enjoying being with my mum and-well looked after by the staff .

I have found no problems with the care home since my friend has come to live there. Lots of residents which is perfect for her being a people watcher! Very clean everywhere, friendly staff, excellent food apparently according to Brenda which is always available and we as visitors every week are always offered a drink or a bite to eat..very tempting when the tea cake tray is displayed! She has a lovely room, we can tell she is well looked after, never seen her looking this good as she has neglected herself in the past. Hard job working in care so highly commend the staff. Thank you so much, we feel very relieved that she at last is happy in her last home.

My mother-in-law has been a resident of Dorset House since 13th January 2026. She shares my belief that she is being well cared for. It has been pleasing to see how quickly care staff have come to know and understand her as an individual, making our conversation with them regarding her care that much easier. She really enjoys her food, and the activities on offer.

The staff at Dorset House have been very helpful at all times for my mother. Unfortunately, Mum lost her fight for life on the 31st of March 2026. While she was bedridden, the staff were so good to her and to us the family. Thank you all so much.

Dorset House has met all our expectations, and we are confident and happy to entrust our ageing father's needs and welfare to the dedicated professional staff, who are an amazing cheerfully friendly team. Dad has grown his confidence back since arriving at Dorset House, and also his waistline with the meals and food served which he assured me is very good. Dad is now a permanent resident and we are so happy that Dorset House is his comfortable home.

From the moment I entered Dorest House, it felt homely and warm with friendly faces all around. It is clean, bright and has a beautiful garden for all to use. The staff really care about the residents and treat them with respect and kindness. Thank you for all you did for my husband.

I cannot fault this care home, the place is spotless. If there are any spillages, they are dealt with immediately so there are no unpleasant odours. The staff are brilliant and are very patient and caring. The deal with the residents with respect. The management are always around if you need to talk to anyone. The food is wonderful and very varied. The grounds are kept in lovely condition all year round, and the residents are well stimulated by games, visits to places and incoming artists and music. Overall wonderful.

His room is very small but there are lots of different areas to give him a change of scenery and now the weather is improving the garden is always accessible.

Really helpful in getting mum in for respite really quickly as she and us as a family were not coping, home really clean and tidy, nice size room, helped mum get back on her feet and more confident in her mobility , ready for when she went home, mum said food was generally good , only negative aspect was there was no TV in her room , and luckily we had a spare to take in,

My 6 months stay at Dorset House has changed my view of the world in many ways all to the good. I now live with people who have varying degrees of vulnerability and they are able to enjoy life fully supported by a caring and dedicated team.

My mother in law has just become a permanent resident, having been here before respite care. The staff have gone the extra mile to welcome and help her settle in. She is enjoying the food, there is plenty of it, with 3 hot meals a day, plus supper, morning coffee (with a snack) and afternoon tea (with a snack). Her bedroom is a nice size, comfy bed, nice furniture, with room for the family to sit with her in her room if we want to, numerous lounges to sit in, lots of activities she has already been involved in. The home is really warm, kept very clean, and kind professional staff on hand whenever needed.

On visiting Dorset House greeted by very friendly staff, very clean on our visit to see dad, he is loving the freshly prepared & cooked meals. Dad seems to be very happy at Dorset House after living on his own for the last 8 years & very independently.

My parents have been residents of Dorset House for a year now. During this time they have blossomed & have settled in so much better than I initally thought they would. The staff are kind, caring & compassionate; nothing is too much trouble. When my folks first moved in I took in a variety of pictures & decorations and all had been hung within 24 hours. The staff appear happy in their work; the majority have worked at DH the entire time my folks have resided there, which I know from experience is often not the case with care homes and those that work with these vulnerable, elderly folk; where staff turn over is high. When I visit I am greeted by name and made very welcome. My brother & I had lunch with our parents at DH the week before Christmas on the occasion of their 68th wedding anniversary; everyone was so kind and went out of their way to make it a special time. I sleep well knowing that my beloved parents are in a safe, kind, nurturing environment in the twilight of their lives.

I thank everyone here for their hard work, help and understanding.

The staff at Dorset House are exceptional, they are especially caring, friendly and professional in their execution of their duties to ensure a clean, friendly and peaceful environment. In view of the short notice they had to admit my mum her treatment was exemplary, they ensured she had a peaceful and respectful last few days. Also their care, respect and understanding to both myself and family was outstanding. I/we cannot thank them enough for coming to our rescue in our hour of need.

First time into respite care for my Mum, the whole team made my Mum feel welcome and secure, despite it being a new experience for her. The staff were all kind, caring and warm-hearted, encouraging her to take part in the activities, despite her strong reluctance. Her room and the facilities were clean, warm and tidy. Mum said the food was good and plenty of it and enjoyed the warm atmosphere and comfy bed. The staff also helped us in how best to help mum settle in, Connor was outstanding, but all the staff good. Good to know that Mum was in such safe hands. Thank you.

All the staff I have contact with are friendly, caring and do everything they can to provide comfort and care to my uncle and equally help family members to understand and provide information as and when necessary to facilitate his needs.

Mum unfortunately passed away recently, but dad continues to flourish with the care and encouragement from all the team.