Dorset House

Coles Avenue, Hamworthy, Poole BH15 4HL
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9.8 93 Reviews
  • Dorset House, Poole
Dorset House is a safe and homely residential and dementia care home in the heart of the Hamworthy community in Poole.

Dorset house has 48 single bedrooms and two double bedrooms plus plenty of communal areas where residents can socialise or relax, including six lounges and a lovely, large, secure garden.

The experienced and well-trained team at Dorset House provides compassion care for those who can longer live independently, helping people who are physically frail or those living with dementia.

All residents can enjoy a wide variety of activities and entertainment in and around the home, plus outings in the Care South minibus to local landmarks and attractions.
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Care Provided by Dorset House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 52 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1175
  • Self-Funded Residential Dementia Care: from £1275
  • RESPITE Self-Funded Residential Care: from £1300

These prices are only a guideline, please contact Dorset House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in Charge

  • Tracy Jennings (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (48)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (3)

Dorset House Reviews (93)

9.8

Dorset House has a Review Score of 9.8 (9.807) out of 10, based on 39 reviews in the last 2 years.
Over all time Dorset House has 93 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Dorset House
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Total of 93, showing 1-20
Review from Julia E (Daughter of Resident) published on 30 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Dorset House are exceptional, they are especially caring, friendly and professional in their execution of their duties to ensure a clean, friendly and peaceful environment. In view of the short notice they had to admit my mum her treatment was exemplary, they ensured she had a peaceful
and respectful last few days. Also their care, respect and understanding to both myself and family was outstanding. I/we cannot thank them enough for coming to our rescue in our hour of need.
Reply from Rachel Wood, Head of Customer Relations at Dorset House
Wow, what a wonderful review. I am so pleased that you think the staff are exceptional and find Dorset House to be clean, friendly and peaceful. I will pass on your very kind words to the team, I know…read more
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Review from S Y (Daughter of Resident) published on 20 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
First time into respite care for my Mum, the whole team made my Mum feel welcome and secure, despite it being a new experience for her. The staff were all kind, caring and warm-hearted, encouraging her to take part in the activities, despite her strong reluctance. Her room and the facilities were
clean, warm and tidy. Mum said the food was good and plenty of it and enjoyed the warm atmosphere and comfy bed. The staff also helped us in how best to help mum settle in, Connor was outstanding, but all the staff good. Good to know that Mum was in such safe hands. Thank you.
Reply from Rachel Wood, Head of Customer Relations at Dorset House
Thank you so much for your lovely review - it's made us all smile. We strive to give our residents the best welcome, enriched daily life and comfort during their time with us, so to read your kind…read more
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Review from Margaret W (Niece of Resident) published on 14 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff I have contact with are friendly, caring and do everything they can to provide comfort and care to my uncle and equally help family members to understand and provide information as and when necessary to facilitate his needs.
Reply from Rachel Wood, Head of Customer Relations at Dorset House
Many thanks for your kind review. I am so pleased that you find the team to be friendly and caring. I know everyone will be so grateful for your kind words, so thank you again, it means a lot.
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Review from Jill H (Daughter of Resident) published on 8 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
It is never easy having to consider care for your parents, but since moving our parents in to Dorset House I can only say that it has been lovely to become a daughter again and not a carer. All the staff are so friendly, professional and respectful and nothing is too much for them.
Mum unfortunately
passed away recently, but dad continues to flourish with the care and encouragement from all the team.
Reply from Rachel Wood, Head of Customer Relations at Dorset House
Thank you so much for your kind words. I am so pleased that you consider the team to be friendly, professional and respectful. I will share your lovely words with the team and I know they will be…read more
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Review from D W (Daughter of Resident) published on 25 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since both of my parents moved to Dorset House this summer I cannot fully express how caring, compassionate, helpful and friendly all the staff have been. Nothing is too much trouble for them.
Mum sadly passed away after a short stay but Dad is still a resident and due to the ongoing care and help
offered to him his mobility and general well being has greatly improved. Dad is encouraged to take part in the daily activities sessions arranged by the enthusiastic and energetic Activities Team and recently enjoyed a boat trip around Poole Harbour.


Each time we visit Dorset House we are welcomed by friendly and happy staff who always take time to ask how we are and update up us on Dad's care.

Reply from Rachel Wood, Head of Customer Relations at Dorset House
Thank you so much for your lovely review. I am so pleased that you find the team to be caring, compassionate, helpful and friendly - we strive to offer the best care, warmth and attention and a review…read more
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Review from Christopher W (Son-in-law of Resident) published on 25 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both my parents-in-law recently became residents in Dorset House and were made most welcome from the outset. They were able to celebrate their wedding anniversary with a family & friends gathering in one of the lounges set aside & decorated especially for the occasion, with a wonderful buffet of food
and refreshments. It made a memorable day for them and all who attended. The gardens outside are always well tended and are beautiful for sitting in or having a stroll to see the fish. There is plenty of shade and seats & seating areas available. All the staff are very friendly and caring, they quickly understand the residents and also the residents families/friends visiting. Its always such a pleasure to visit, you are made most welcome, a real home. Although my parents-in-law were not at all keen on moving into a care home; from the day they entered they have really enjoyed being there. There are activities arranged every day and also trips out to Swanage, Poole Quay, the park etc.
Reply from Rachel Wood, Head of Customer Relations at Dorset House
Thank you so much for your wonderful review. I am so pleased that you find it a pleasure to visit Dorset House and you find the team welcoming, friendly and caring - we strive to offer the best care…read more
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Review from Lynne M (Daughter of Resident) published on 12 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum is very well looked after. We as a family are very happy with every aspect of her care. Also the chef cooks amazing meals for the residents. The carers are brilliant and nothing is ever too much for them and her room is spotless
Reply from Rachel Wood, Head of Customer Relations at Dorset House
Thank you so much for your review, we are so pleased that you feel Mum is very well looked after. Your kind words will be passed on and I know they will be gratefully received - especially by our…read more
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Review from Susan H (Daughter of Resident) published on 9 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The transition for my father from the family home to Dorset House has been made a lot less stressful by the fantastic staff. Absolutely everyone works incredibly hard to ensure my fathers needs are met and that he feels comfortable and happy. On my visits to the home I have found the atmosphere at
Dorset House to be consistently warm, friendly and above all caring,. This has given me the confidence to feel that my father can actually enjoy this somewhat more challenging period of his life fully supported by a wonderful team.
Reply from Rachel Wood, Head of Customer Relations at Dorset House
Thank you so much for your review. I am so pleased that you find the atmosphere consistently warm, friendly and caring. I will share your kind words with the team, I know it will mean a lot to them.…read more
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Review from Kay D (Wife of Resident) published on 26 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am a resident's wife, the best I ever did was move him to Dorest House. Although he can't join in, I like him to mix with the other residents and it stimulates him.
Reply from Rachel Wood, Head of Customer Relations at Dorset House
Many thanks for your review, I know the team will appreciate your kind words, I will be sure to pass the feedback on.
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Review from Sue M (Daughter of Resident) published on 14 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident at Dorset House for 4 years. The love and care that is given to her by all staff is above and beyond. Every single member of staff is professional, kind and knowledgeable. We as a family are always kept up to date with Mums care and feel the staff are very approachable if
there are any concerns. There are activities on every day for the residents to enjoy and outings if they wish to go on them. The whole house is kept clean and tidy and the Dining Room is lovely. The chef is approachable with any individual needs and the food provided is well cooked. There is a constant drinks trolley and fruit available at all times. There are a couple of staff that Mum is close to, one in particular who uses humour to manage Mums personal needs. He is always smiling and happy in his work.
Reply from Phillip Smith, Director of Residential Care at Dorset House
Thank you for such a positive review of Dorset House. The team will be delighted with the feedback which I will make sure they receive
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Review from J C (Daughter of Resident) published on 14 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff are friendly and very caring towards my mother. I am updated as and when required.
The care has always been exceptional often in difficult circumstances. The home is always welcoming, clean and tidy. A home from home atmosphere.
Reply from Phillip Smith, Director of Residential Care at Dorset House
Thank you so much for a lovely review of the care provided at Dorset House. This will be shared with the team who I know will be delighted!
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Review from L M (Daughter of Resident) published on 6 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Consistently high standard of care. Staff are kind, patient and hardworking. My mum and dad have thrived since they arrived at Dorset House. Having just returned from holiday, it was a joy to see my parents happy, well and stimulated. Thoroughly recommend this care home!
Reply from Rachel Wood, Head of Customer Relations at Dorset House
Thank you for your review. The team will be so pleased to hear that you think that they are kind, patient and hardworking - it means a lot. We are so pleased that Mum and Dad are thriving in our care.…read more
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Review from Catherine D (Daughter of Resident) published on 13 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum came initially for respite care and is now a permanent resident. She has a lovely room with a view of the garden, although currently bed bound I have visited the dining room - which looks like a hotel and the beautiful garden.
All of the staff are so patient and caring. Nothing is ever too much
trouble, from the housekeeper to the chef, everyone is friendly and helpful. All the carers know what mum likes and take time to talk to her and have a joke or a chat. Team leaders are knowledgeable, they always have time to listen and have good knowledge of mums needs.
Having been very worried about mum being in a care home, in fact my brother and I now feel she is safe and well cared for. We would highly recommend this home.
Reply from Phil Smith, Director of Residential Care at Dorset House
Thank you so much for your thoughtful review. We're so glad to hear your mum is feeling well cared for and at home with us. It means a great deal to the whole team to know that you and your family…read more
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Review from A O (Son of Resident) published on 4 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff were amazing and very caring Dorset House looked after my father very well and he loved it he also went on trips played darts and snooker and a bit of gardening and called his room his flat
Reply from Esther Sheppard, Senior Customer Relationship Manager at Dorset House
Thank you for your review we are so pleased your father called Dorset House his home and was able to do the things he loves.
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Review from Julia S (Respite Resident) assisted by family/friend published on 14 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have never been in a residential home before, but I am familiar with Dorset House through friends. The whole experience was wonderful, especially the food. The staff were so friendly, and you could tell that they enjoyed their jobs. The home had a wonderful, happy, homely feel.
Reply from Phil Smith, Director of Residential Care at Dorset House
Thank you for your lovely feedback. We're so pleased you had a positive experience at Dorset House. It's great to hear you enjoyed the food and felt the warm, homely atmosphere our team works hard to…read more
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Review from Loraine H (Daughter of Resident) published on 8 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum enjoyed her 4 weeks at Dorset House. Especially walking around the beautiful garden and watching the fish in the pond. At lunchtime, she liked the group she was always sat with, a choice of two different main meals which were always delicious.
Reply from Esther Sheppard, Senior Customer Relationship Manager at Dorset House
Thank for this 5* review. We are so pleased you enjoy walking around the gardens and that you find the meals delicious.
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Review from E L (Daughter of Resident) published on 10 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
When I went to visit Dorset House for the first time after visiting other care homes and was shown around it just felt perfect. The staff, grounds, rooms and facilities. The residents looked so at home, relaxed, happy and well cared for. So impressed. I decided to move my mum here. The home was very
quick in responding. They visited my mum in hospital and went through her wish list. Her room was really lovely with a garden view. The staff were so friendly, and nothing was too much trouble. Sadly my mum passed away the next day as she had been very poorly in hospital and was on the end of life path. She had a beautiful smile on her face, looking at a beautiful garden view. The staff were exceptional in the way they dealt with the situation and the family were treated with such love and kindness. My mum said on arrival at Dorset House that she wished she had come here a year earlier as she loved it and immediately felt at home.
Reply from Esther Sheppard, Senior Customer Relationship Manager at Dorset House
Thank you so much for sharing such a touching and heartfelt message. We are deeply sorry for your loss and truly honoured to have been there for your mum and your family. It means so much to us to…read more
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Review from Tracy P (Daughter of Resident) published on 10 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
It was Mum's last wish not to pass in a hospital so we looked for a rest home where she would be comfortable and well looked after. After several viewings and recommendations, we viewed Dorset House. From the moment we walked through the door, my sister and I were bound over by their Care Manager's
warmth and the care and attention all the staff gave the residents, and the atmosphere encouraged, the residents all looked happy and content.
The Care Manager listened to all Mum's wishes and took care of all the arrangements for a smooth arrival from hospital into the care of Dorset House.
Unfortunately, her stay was all too short and one of the last things she said was she wished she had stayed sooner as she was so happy, content and well looked after.
I would have no reservations recommending Dorset House to anyone thinking of respite or long-term care for any of their loved ones, thank you all so much for making Mum's passing so peaceful.
Reply from Esther Sheppard, Senior Customer Relationship Manager at Dorset House
Thank you so much for your beautiful and heartfelt words. We're truly honoured to have been part of your mum's final journey and to know she felt happy, content, and at peace during her time with us.…read more
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Review from H Y (Daughter of Resident) published on 20 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have always been received with a lovely welcome when visiting my mum. The care my mum receives is excellent I never have any course for concern knowing when I go home she is safe and secure. The food always looks very appetising and plenty of it. The home is always clean and tidy and most of all never
has any offensive smells. Though my mum doesn't always get involved with the activities the ones she does she really enjoys especially when the little children from muddy boots come to see them and the animals. All in all cannot fault Dorset house.
Reply from Phil Smith, Director of Residential Care at Dorset House
Thank for you this lovely review, we are so pleased to read that your mum receives excellent care at Dorset House. We will share this review with the team.
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Review from Stuart F (Friend of Resident) published on 3 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I had a great day seeing a dear old family friend and happy he is in such good hands at the care home.
Reply from Phil Smith, Director of Residential Care at Dorset House
Thank you for your review, we will share your lovely comments with the team.
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Current Review Score: 9.8 (9.807)

Overview of Review Score

The Review Score of 9.8 (9.807) out of 10 for Dorset House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 39 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.807 for Dorset House is calculated as follows: ( (380 Excellents x 5) + (62 Goods x 4) + (13 Satisfactorys x 3) ) ÷ 455 Ratings = 4.807
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Dorset House is based on 38 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 38 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Sep 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (1)

Tracy

Tracy Jennings

Job Title: Home Manager Joined: 2024

Tracy started in the care industry in 2012 and worked her way up to Registered Manager by 2017, having achieved her Level 5 Qualification. She is committed to ensuring high standards of care and attention to detail are delivered to all residents. She is passionate that they live in a happy and relaxed environment.


Tracy says “I believe the most effective way to bring out the best in a team is to be a good role model and work with staff to ensure they have a voice which is heard; engaging the team in decisions and processes which affect both them and the residents. I focus my work on the belief that, if my team is happy and supported in their work, this will be reflected in the care they provide to our residents.”

Frequently Asked Questions about Dorset House

What types of Care is Dorset House registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Dorset House have?

There are 48 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Dorset House?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Dorset House to the centre of Poole?

0.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Dorset House to verify any information. View our terms and conditions. Dorset House has an Enhanced Service - more info.