Dorset House

Much happier and content in this care home than a previous one.

Dorset House may not be the most luxurious of care homes but it does have some of the best staff. From the manager to the care staff to the kitchen, laundry and throughout it has wonderful people. The staff are local and many have been there for a number of years - they do actually care. I'm also impressed by the administration. During the covid pandemic, they have managed very well enabling garden visits during the summer while building a room for autumn/winter visits - excellent forward planning. Thanks.

My Aunt was at Dorset House for nearly two years and in that time she blossomed and was very happy with the care she got and she loved the big garden. The staff was always kind to her. Very sorry when she had to leave as she misses the staff and friends she has made there.

Although the rooms are generally rather small and most have no ensuite toilets, the standard of care is faultless. Our mother has been a resident for many years now and is content and happy here. We have never found faults with any of the carers, who work together as an excellent team.

Sadly about 12 months ago, her condition deteriorated considerably. She has been cared for by a lovely team of carers who have given her dignity and a high level of care now she needs it most. We are so thankful she lives at Dorset House.

Having had a hip replacement, I spent a week at Dorset House after leaving hospital. The word care is in every aspect of the day and night. The staff are really super at what they do. Nothing is too much trouble and they made me feel special, as they seem to do with each of the residents. Very tasty meals and a very homely atmosphere. All in all, five star.

I think my Mum enjoyed her stay in Dorset House, especially the garden. The staff were extremely helpful and friendly. The only thing was that I don't know whether Mum had a shower as her towels were unused. Also, I did ask for her hair to be washed and blow dried, but this wasn't done.

My father is very content living at Dorset house. He appears to enjoy his surroundings and the care workers who care for him.

My mother became a resident of Dorset House last year. During that time she has been cared for very well. She is always presented clean and tidy and the staff always show care to my mother. She's settled in well with the other residents. She has joined in leisure activities and goes for trips in the van. If Mum is poorly at all we are phoned immediately which is very reassuring. Her room is always clean and washing is done as required.

My mother is in Dorset House. I have always found them to be proffessional and caring. Knowing that she is looked after properly gives me great peace of mind.

I’m very pleased with the standard of care my mother receives. All your staff at Dorset House are very caring and helpful. Mum loves the attention she receives from all the staff and loves the food. It’s unfortunate that the toilet and bathing facilities are shared, but if they were en-suite facilities we probably couldn’t afford to keep Mum with you. I know Mum is happy and safe with you.

Dementia is a horrible disease to live with, but I have no hesitation in recommending Dorset House.

My father has been in care at Dorset House since May 2016. I have always found all the staff to be helpful, friendly and supportive through a range of issues with my father. My father is very happy and I couldn't ask for more.

My husband was looked after pretty well but was very dehydrated on return home from respite. I suggest that a jug/beaker of water could be supplied to all, especially in hot weather. Also he had a fall which left him with a large bruise on his side. I was notified of this but felt it was minimised. He didn't eat very well but that was his choice. The staff were kind and helpful. My husband enjoyed seeing the wildlife in the garden but was glad to get home.

Overall I would say that I am happy that dad is in Dorset House. Most of the time he is dressed well and clean. The one thing that I would say needs attention is the lack of activities and entertainment. The two activity ladies do their best but I have been to other homes in the area and there is something happening every day. This is not the case in Dorset House. The residents are generally sleeping.

Every single member of staff treats mum with dignity and kindness. They are aware of her personality and treat her accordingly and she responds well to all the staff and despite her Dementia, she has said on occasions that "I like it here and everyone likes me" and I don't feel that more can be asked of any care home.

The feel of the place is very pleasant and friendly. Personal care for my father over the past nine months has been very good. The staff are very professional and pleasant, friendly to residents and families. The home all been well kept and clean.

This conversation was agreed when talking to other families. Other than that no worries!

The staff are very caring and I cannot praise them highly enough.

Since entering the home my father's wellbeing has improved immeasurably. He is now well looked after and this is showing through in his general appearance and health condition. The staff, from management to the care nurses to the cleaners are magnificent - so attentive and caring toward all residents; friendly and helpful to relatives and visitors.

The condition of the home from location to facilities to cleanliness and all round ambience cannot be faulted.

I would thoroughly recommend Dorset House to anyone.