Dorset House

Overall my aunt is well looked after. I appreciate the hard work of all the staff in what is not an easy job. I find her room rather bland and could do with a revamp, in fact, the whole place could do with brightening up - a paint job.

Nothing is too much bother.

I have only moved here in the last week. Everyone is very helpful from the chef, activities team, maintenance, carers, nurses, admin, home manager, housekeeping and any others I've forgotten. All first class.

We bought our dad to the home in November 2022 due to his health. We as a family felt that he was treated with dignity and respect. He always enjoyed a coffee and ginger nut biscuit looking out at the garden. The staff were always on hand and friendly. We as a family would recommend the staff and the home to others. Great animal activities, he always enjoyed them.

Absolutely excellent in all ways, the care was exemplary, the meals were amazing, the room was excellent, management and staff were excellent although only there for a week my mother didn't want to leave. Five-star service.

My husband was placed in Dorset House until a home package was found, after a long time in hospital. What a lovely place Dorset House is, everyone is happy, helpful and very caring. My husband greatly improved in the few weeks he was there and I would recommend Dorset House to anyone.

The care that my mum has received at Dorset House has been exceptional since she was admitted two months ago. After several placement moves and a period of poor health, it was such a relief that she settled so quickly. With the support and kindness of the staff, she is progressing physically and emotionally. The manager and her team have created a caring ethos that is nurturing and stimulating. My mum is enjoying all the activities and it's lovely to see her so relaxed and happy after such a difficult time.

I know Mum is safe, happy and well cared for in Dorset House with a home-from-home environment which is just what I wanted for her. So happy we made the right choice.

We have been very pleased with the care and support of my mother for the last four years. It has been a very difficult time for Dorset House, managing all the challenges pertaining to the pandemic but they did so admirably. The staff who work in this home are lovely, friendly, kind, thoughtful and work very hard. The facilities are very pleasant, clean and bright. Mum always looks nice and is definitely well cared for. Thank you to everyone at Dorset House.

Mum was with Dorset House for 6 weeks before passing away. She was suffering from late-stage Alzheimer’s and had been stuck in hospital for over 4 months due to bed shortage during Covid. She had a lovely room at Dorset House overlooking the pretty garden. Although Mum was unaware of where she was, the staff were all extremely kind and helpful to her and they made her as comfortable as possible. I and my sister found the staff always happy to talk to us and to keep us informed of Mum's care. Special thanks to the staff who helped us through the tears!

Very kind and friendly care staff who always made time to talk. Good food. I was welcomed immediately and treated with respect and I thoroughly recommend the care home. I had a lovely time visiting, it felt like a happy place with a good team spirit. Thank you for looking after my husband so well.

Every member of staff we have met regardless of their role or job title has exuded the same caring attitude towards us all. We are very pleased with everything and most importantly - Mum says it’s lovely - and the food is great! What more could we want?

Over the last two years, I have not been in the home other than the gardens outside and the area provided at the rear of the building because of Covid. This service for the visitors was good and I was satisfied with it on the whole.

I was due to visit my mother who is a resident in Dorset House on Wednesday but came down with Covid a few days before. I was partly concerned as, in my Mothers Day card, I had put that I would be visiting that day. I rang the home and arranged for my brother to take my place for the visit and asked to book in a FaceTime call instead. This the staff were able to arrange for the same Wednesday. This duly took place with the resident entertainment member of staff in attendance to make the, more difficult chatting (where mum is fairly deaf) more easily achieved. I am full of praise for all the staff with whom I have come into contact. In my marking below I have only put satisfactory in some sections as I have not been able to see sufficient, other than the one interview room, so far.

My father was a resident at Dorset House for just under three years and I can honestly say that he could not have been in better hands during his time there. Not only did the team at Dorset House manage the Covid pandemic with great skill and efficiency (not a single case occurred), they are incredibly caring and dedicated and ensured that my father settled in well and was treated with dignity and compassion at all times. The home has always welcomed visitors (Covid rules applied) and I was always made to feel part of the Dorset House family. The building itself is a little dated, but always clean and the importance lies in the quality of leadership, the team of staff and the happiness of the residents. I can't recommend them highly enough.

My husband has been in Dorset House for over two years and we have been extremely pleased with the care he has received. His brother-in-law (his sister died of dementia several years ago) is in a different care home and although posher is always short-staffed and I don't think is nearly as good as Dorset House.

All staff are very helpful. Mum is very happy there and enjoys the activities.

Dorset House is home to many residents and all the staff do their very best to make it really feel like home.

I am always greeted by smiling faces, the staff go out of their way to help me. My husband is always well presented, he is not the most easy person but the staff always look after him with great care.

Dorset House cared for my dad with compassion and genuine love. The staff are amazing, full of fun, happy to help with anything. Always cheerful and smiling. My mum is living in Dorest House at the moment, and I couldn't be more reassured about the support she is receiving.