Dorset House

Coles Avenue, Hamworthy, Poole BH15 4HL
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9.8 85 Reviews
  • Dorset House, Poole
Dorset House is a safe and homely residential and dementia care home in the heart of the Hamworthy community in Poole.

Dorset house has 48 single bedrooms and two double bedrooms plus plenty of communal areas where residents can socialise or relax, including six lounges and a lovely, large, secure garden.

The experienced and well-trained team at Dorset House provides compassion care for those who can longer live independently, helping people who are physically frail or those living with dementia.

All residents can enjoy a wide variety of activities and entertainment in and around the home, plus outings in the Care South minibus to local landmarks and attractions.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 52 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1175
  • Self-Funded Residential Dementia Care: from £1275
  • RESPITE Self-Funded Residential Care: from £1300

These prices are only a guideline, please contact Dorset House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Tracy Jennings (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (48)
  • Couples/Companion Rooms (2)
  • Single Rooms with ensuite Wet Room (3)

Dorset House Reviews (85)

Total of 85, showing 61-80
9.8

Dorset House has a Review Score of 9.8 (9.822) out of 10, based on 37 reviews in the last 2 years. Over all time Dorset House has 85 reviews.

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Review from Susan G (Niece of Resident) published on 28 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Aunt was at Dorset House for nearly two years and in that time she blossomed and was very happy with the care she got and she loved the big garden. The staff was always kind to her. Very sorry when she had to leave as she misses the staff and friends she has made there.

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Review from Graham C (Son of Resident) published on 27 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Although the rooms are generally rather small and most have no ensuite toilets, the standard of care is faultless. Our mother has been a resident for many years now and is content and happy here. We have never found faults with any of the carers, who work together as an excellent team.

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Review from Angela P (Daughter of Resident) published on 9 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Dorset House about 20 months ago, when still fairly able. She felt safe immediately and enjoyed the good food, she even put some weight on.
Sadly about 12 months ago, her condition deteriorated considerably. She has been cared for by a lovely team of carers who have given her dignity
and a high level of care now she needs it most. We are so thankful she lives at Dorset House.

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Review from N D (Respite Resident) published on 7 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having had a hip replacement, I spent a week at Dorset House after leaving hospital. The word care is in every aspect of the day and night. The staff are really super at what they do. Nothing is too much trouble and they made me feel special, as they seem to do with each of the residents. Very tasty
meals and a very homely atmosphere. All in all, five star.

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Review from Debra C (Daughter of Resident) published on 28 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I think my Mum enjoyed her stay in Dorset House, especially the garden. The staff were extremely helpful and friendly. The only thing was that I don't know whether Mum had a shower as her towels were unused. Also, I did ask for her hair to be washed and blow dried, but this wasn't done.

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Review from P B (Daughter of Resident) published on 2 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father is very content living at Dorset house. He appears to enjoy his surroundings and the care workers who care for him.

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Review from Michael S (Son of Resident) published on 1 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother became a resident of Dorset House last year. During that time she has been cared for very well. She is always presented clean and tidy and the staff always show care to my mother. She's settled in well with the other residents. She has joined in leisure activities and goes for trips in the
van. If Mum is poorly at all we are phoned immediately which is very reassuring. Her room is always clean and washing is done as required.

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Review from Nicola W (Daughter of Resident) published on 29 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is in Dorset House. I have always found them to be proffessional and caring. Knowing that she is looked after properly gives me great peace of mind.

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Review from Nick S (Son of Resident) published on 26 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I’m very pleased with the standard of care my mother receives. All your staff at Dorset House are very caring and helpful. Mum loves the attention she receives from all the staff and loves the food. It’s unfortunate that the toilet and bathing facilities are shared, but if they were en-suite facilities
we probably couldn’t afford to keep Mum with you. I know Mum is happy and safe with you.

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Review from Sarah C (Daughter of Resident) published on 26 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Dorset House for nearly 5 years. Incredible as she is very frail and I didn't think she would last this long. So it's a testament to the quality care given at Dorset House. The staff are lovely and genuinely care for the residents. They are treated with respect and dignity. Not
always easy in a testing environment at times.
They are good with activities and outings in the minibus.
Dementia is a horrible disease to live with, but I have no hesitation in recommending Dorset House.

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Review from Charles C (Son of Resident) published on 1 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in care at Dorset House since May 2016. I have always found all the staff to be helpful, friendly and supportive through a range of issues with my father. My father is very happy and I couldn't ask for more.

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Review from Liz V (Wife of Resident) published on 2 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was looked after pretty well but was very dehydrated on return home from respite. I suggest that a jug/beaker of water could be supplied to all, especially in hot weather. Also he had a fall which left him with a large bruise on his side. I was notified of this but felt it was minimised.
He didn't eat very well but that was his choice. The staff were kind and helpful. My husband enjoyed seeing the wildlife in the garden but was glad to get home.

Reply from Graham Brittain, Director of Care Services at Dorset House

Thank you for your feedback. Dorset House has, throughout the summer, put in place very comprehensive arrangements to ensure good hydration for all residents. Jugs of fluids are routinely taken around to bedrooms each day as well as the tea and coffee trolley twice a day and of course drinks at meal times. At Dorset House we also consistently offer ice lollies to residents on hot days to encourage a additional fluid intake. Falls are always noted carefully and information shared with relatives, however the staff try to present information confidently and calmly so as not to raise undue concern.


If you have any further concerns or queries I would be happy to respond - please email me directly: graham.brittain@care-south.co.uk.

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Review from N M (Daughter of Resident) published on 12 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall I would say that I am happy that dad is in Dorset House. Most of the time he is dressed well and clean. The one thing that I would say needs attention is the lack of activities and entertainment. The two activity ladies do their best but I have been to other homes in the area and there is something
happening every day. This is not the case in Dorset House. The residents are generally sleeping.

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Review from L M (Daughter of Resident) published on 12 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every single member of staff treats mum with dignity and kindness. They are aware of her personality and treat her accordingly and she responds well to all the staff and despite her Dementia, she has said on occasions that "I like it here and everyone likes me" and I don't feel that more can be asked
of any care home.

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Review from R B (Son of Resident) published on 7 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The feel of the place is very pleasant and friendly. Personal care for my father over the past nine months has been very good. The staff are very professional and pleasant, friendly to residents and families. The home all been well kept and clean.

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Review from J C (Wife of Resident) published on 13 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whilst husband was in Dorset House my family and myself were quite satisfied with most things. One concern; thought shower room would have been more acceptable to the majority of residents.
This conversation was agreed when talking to other families. Other than that no worries!

Reply from Simon Bird, Deputy Chief Executive at Dorset House

Thank you for your review and the feedback. We are constantly refurbishing and upgrading our homes and will look at the shower room situation at Dorset House to see if there is scope to make improvements in this area.

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Review from H P (Daughter of Resident) published on 12 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been in Dorset House since December 2017. She has settled in surprisingly well and now talks about the summer in the home.
The staff are very caring and I cannot praise them highly enough.

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Review from P H (Daughter of Resident) published on 30 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since entering the home my father's wellbeing has improved immeasurably. He is now well looked after and this is showing through in his general appearance and health condition. The staff, from management to the care nurses to the cleaners are magnificent - so attentive and caring toward all residents;
friendly and helpful to relatives and visitors.


The condition of the home from location to facilities to cleanliness and all round ambience cannot be faulted.


I would thoroughly recommend Dorset House to anyone.

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Review from Richard Y (Son of Resident) published on 16 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff was always friendly and always treated mum with respect and dignity. I am very grateful for care and kindness that my mum received from all staff and management.

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Review from S A (Niece of Resident) published on 9 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My uncle has been a resident at Dorset House for nearly a year and absolutely loves it here.
I would like to thank all of the staff for their professionalism and dedication to ensuring that my uncle is cared for to the highest standard.

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Current Review Score: 9.8 (9.822)

Overview of Review Score

The Review Score of 9.8 (9.822) out of 10 for Dorset House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 37 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.822 for Dorset House is calculated as follows: ( (368 Excellents x 5) + (51 Goods x 4) + (13 Satisfactorys x 3) ) ÷ 432 Ratings = 4.822

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Dorset House is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 36 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Sep 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (9)

Meet the Team (1)

Tracy

Tracy Jennings

Job Title: Home Manager

Joined: 2024

Tracy started in the care industry in 2012 and worked her way up to Registered Manager by 2017, having achieved her Level 5 Qualification. She is committed to ensuring high standards of care and attention to detail are delivered to all residents. She is passionate that they live in a happy and relaxed environment.


Tracy says “I believe the most effective way to bring out the best in a team is to be a good role model and work with staff to ensure they have a voice which is heard; engaging the team in decisions and processes which affect both them and the residents. I focus my work on the belief that, if my team is happy and supported in their work, this will be reflected in the care they provide to our residents.”

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