Submit a Review for Kingland House Residential Home
24 - 30 Kingland Road, Poole, BH15 1TP
View full details of Kingland House Residential HomeLatest Reviews for Kingland House Residential Home
29 January 2026
My mum has been living at Kingland House since September 2024 following her Alzheimer's diagnosis, and the care she receives has been outstanding. She is genuinely happy, has gained weight, and more often than not has a smile on her face. Although she doesn't always fully understand the afternoon
games, the staff take the time to support her and ensure every resident feels included and able to succeed. There is a full programme of activities each day, which keeps her engaged and gives real structure to her time.
Overall, I'm incredibly grateful for the kindness, patience, and dedication shown by the whole team.
28 January 2026
Taken in the round my sister is very happy with the care she receives and with the staff who provide it at every level. She feels that the choice of room is the right one for her. She has some limitations on her food preferences but appreciates the efforts made to meet those. She has mixed views on
aspects of the activities and entertainment; subject of course to her personal taste. She is nonetheless very impressed with the principal member of staff leading on that. I would add that we consider the staff perform a very challenging role mostly with great care and sensitivity and should be commended.
28 January 2026
When it became too much for mum to manage at home and needed to move into care, we looked around several care homes which all seemed okay until we looked at Kingland house. A bit like buying a house, you instantly get a good feeling when you find the right one. The staff were all so welcoming and
helpful, especially Maxine. Mum settled in so much better and quicker than we expected. She has a routine and there is always something going on to keep everyone entertained from singers to activities. I would certainly recommend Kingland house to anyone needing a caring friendly home that will allow them to enjoy being themselves.
27 January 2026
My Father has been given the best care. All staff have shown compassion, at all times. The staff have all been very friendy to us as well as my Dad.
The home is always clean and tidy.
My Fathers welfare has always been a high priority.
I can not thank them enough, for all they do.
14 January 2026
My wife's health makes it very difficult to take her out of the care home. The staff are always willing to change her incontinence pad and do what is necessary to make it possible for me to take her into the nearby park or shopping centre, in her wheelchair.
The staff invited me to have Christmas
lunch with her. We shared our experience with another couple, one of whom was a resident. The care home provided wine, beer, crackers and music as well as a traditional meal and a vegetarian option. Also, Judith was given the opportunity to give me a Christmas card so that she would not feel embarrassed when I gave her a Christmas card.
The staff are invariably bright and cheerful and seem to find time to help whenever needed. There is always some form of entertainment or activity in the afternoon.
If I have to live in a care home in the years to come, I hope it's this one.
25 September 2025
Mum has always been very happy at Kingland House. She initially went for respite care and after 10 days never wanted to go home and be alone again. She likes to sit in the lounge during the day with other residents. They often have singers or chair exercises. They also have regular visits from a
specially trained dog. The staff organise various games too which keeps Mum well entertained. Knowing she's well catered for and happy makes me happy.
25 September 2025
Since her arrival in January, 2023 my wife has settled in very well at Kingland House and gets on well with the staff. Her aphasia means that she has difficulty in expressing her wishes, but overall she gets by with the help of the staff. I find the staff and management helpful and amenable to
suggestions.
24 September 2025
Thank you for the continued care and attention you give to my wife.I am pleased that she is a resident in Kingland where all the lovely staff are kind and caring. Thank you for looking after her through her good and sometimes not so good moments.
24 September 2025
Efficient and caring with excellent communication to family. Good range of activities and efforts made to provide individualised care in the context of a large care home. Great location next to Poole park and a lovely garden which residents can freely use. Special thanks to Maxine.
19 September 2025
The resident for whom we are responsible is receiving excellent care.
Previous issues with personal care have been dealt with kindly resulting in a improvement in general health.
I am impressed with how staff deal with any likes and dislikes.
Options are always carefully and clearly explained when
an action or choice is required.
The entertainment programme is varied and includes exercises.
This general environment has encouraged interaction which had previously been missing.
We are always advised of any issues which may arise.
All staff I have met and spoken to are open, helpful and caring.
24 June 2025
When I moved my wife into Kingland House I had various problems with her. This made for a 'messy' transition from my point. It was not made clear enough, to me, that I should have left her there, and not return for a few days. Had I fully understood I would have tried to comply, but realistically it
still would have been a problem.
The staff have been excellent, and I am certain that my wife will settle down soon, but I feel that I may have inadvertently caused a problem for them. For this, I apologise.
13 May 2025
Kingland continues to offer kind and supportive care. My friend, who I visit, is - so far as can be ascertained - happy in his situation and enjoys the visits of entertainers, especially when animals are involved.
13 May 2025
Kingland House treat my Mum with care. They try and give her a better quality of life. She has dementia however they never seem to give up up on her and they are constantly reviewing her care. I trust the team.
13 May 2025
My mother has often been left in her room until late morning before being dressed and taken to the lounge. This has left her feeling very isolated and has started to regret her decision to move into the home. Whilst I appreciate there are issues about her toileting requirements I still feel that she
needs to be in the lounge earlier in the morning.
She has also made comments that although most of the staff are kind there are some, mostly male, that are not very gentle when attending her needs.
However apart rom the above comments I have always been pleased with the appearance of the home and the entertainment provided although my mother in her elderly state cannot take advantage of what is on offer.
07 May 2025
The staff at Kingland house have gone above and beyond to support my 86 year old mother who arrived with quick onset of dementia and bed bound. She was a challenge for the team to meet her high needs but they have shown genuine care and compassion, patience and a willingness to help my mother be as
comfortable as possible at this stressful moment and stage of life. Thank you. I am utterly grateful and relieved my mum is there at this point and my father can finally look after himself at home.
07 May 2025
My mother is very happy and finds the staff very attentive. Her room has good light. The administrator is super helpful and all the care staff are very nice. My mother likes trips to the garden.
07 March 2025
I am so grateful to the staff at Kingland House for the ongoing care they give my brother as his Dementia has progressed and mobility decreased. I am kept fully informed of significant changes and consulted when necessary. Thank you to all involved with his care.
05 March 2025
The care given by the staff, and the facilities, at Kingland House, Poole, is consistently excellent and cannot be faulted. As a regular visitor I am made welcome and appreciated. I look forward to my visits and always leave feeling uplifted and that my wife, a resident, is in the best possible
place given her condition.
30 September 2024
My dad is happy and well looked after by the continuing care and support received by the staff on every level. I cannot express enough how the kindness and support that the staff give my Dad makes such a difference to his overall mental and physical health. Despite having a number of health issues
that are debilitating and progressive, he looks better than before he became a resident 18 months ago. Most importantly, he is settled and happier, and feels safe and comfortable. Thank you, everyone, for making this happen, and giving back some quality of life to Dad.
24 September 2024
My elderly father moved into the home a few months ago. He has settled well and is very happy in his new surroundings.
The staff and management are kind, caring, understanding and professional.
Not only have they made my Dad feel welcome they have also made us as a family feel included too.
Latest Reviews for Kingland House Residential Home
29 January 2026
My mum has been living at Kingland House since September 2024 following her Alzheimer's diagnosis, and the care she receives has been outstanding. She is genuinely happy, has gained weight, and more often than not has a smile on her face. Although she doesn't always fully understand the afternoon
games, the staff take the time to support her and ensure every resident feels included and able to succeed. There is a full programme of activities each day, which keeps her engaged and gives real structure to her time.
Overall, I'm incredibly grateful for the kindness, patience, and dedication shown by the whole team.
28 January 2026
Taken in the round my sister is very happy with the care she receives and with the staff who provide it at every level. She feels that the choice of room is the right one for her. She has some limitations on her food preferences but appreciates the efforts made to meet those. She has mixed views on
aspects of the activities and entertainment; subject of course to her personal taste. She is nonetheless very impressed with the principal member of staff leading on that. I would add that we consider the staff perform a very challenging role mostly with great care and sensitivity and should be commended.
28 January 2026
When it became too much for mum to manage at home and needed to move into care, we looked around several care homes which all seemed okay until we looked at Kingland house. A bit like buying a house, you instantly get a good feeling when you find the right one. The staff were all so welcoming and
helpful, especially Maxine. Mum settled in so much better and quicker than we expected. She has a routine and there is always something going on to keep everyone entertained from singers to activities. I would certainly recommend Kingland house to anyone needing a caring friendly home that will allow them to enjoy being themselves.
27 January 2026
My Father has been given the best care. All staff have shown compassion, at all times. The staff have all been very friendy to us as well as my Dad.
The home is always clean and tidy.
My Fathers welfare has always been a high priority.
I can not thank them enough, for all they do.
14 January 2026
My wife's health makes it very difficult to take her out of the care home. The staff are always willing to change her incontinence pad and do what is necessary to make it possible for me to take her into the nearby park or shopping centre, in her wheelchair.
The staff invited me to have Christmas
lunch with her. We shared our experience with another couple, one of whom was a resident. The care home provided wine, beer, crackers and music as well as a traditional meal and a vegetarian option. Also, Judith was given the opportunity to give me a Christmas card so that she would not feel embarrassed when I gave her a Christmas card.
The staff are invariably bright and cheerful and seem to find time to help whenever needed. There is always some form of entertainment or activity in the afternoon.
If I have to live in a care home in the years to come, I hope it's this one.
25 September 2025
Mum has always been very happy at Kingland House. She initially went for respite care and after 10 days never wanted to go home and be alone again. She likes to sit in the lounge during the day with other residents. They often have singers or chair exercises. They also have regular visits from a
specially trained dog. The staff organise various games too which keeps Mum well entertained. Knowing she's well catered for and happy makes me happy.
25 September 2025
Since her arrival in January, 2023 my wife has settled in very well at Kingland House and gets on well with the staff. Her aphasia means that she has difficulty in expressing her wishes, but overall she gets by with the help of the staff. I find the staff and management helpful and amenable to
suggestions.
24 September 2025
Thank you for the continued care and attention you give to my wife.I am pleased that she is a resident in Kingland where all the lovely staff are kind and caring. Thank you for looking after her through her good and sometimes not so good moments.
24 September 2025
Efficient and caring with excellent communication to family. Good range of activities and efforts made to provide individualised care in the context of a large care home. Great location next to Poole park and a lovely garden which residents can freely use. Special thanks to Maxine.
19 September 2025
The resident for whom we are responsible is receiving excellent care.
Previous issues with personal care have been dealt with kindly resulting in a improvement in general health.
I am impressed with how staff deal with any likes and dislikes.
Options are always carefully and clearly explained when
an action or choice is required.
The entertainment programme is varied and includes exercises.
This general environment has encouraged interaction which had previously been missing.
We are always advised of any issues which may arise.
All staff I have met and spoken to are open, helpful and caring.
24 June 2025
When I moved my wife into Kingland House I had various problems with her. This made for a 'messy' transition from my point. It was not made clear enough, to me, that I should have left her there, and not return for a few days. Had I fully understood I would have tried to comply, but realistically it
still would have been a problem.
The staff have been excellent, and I am certain that my wife will settle down soon, but I feel that I may have inadvertently caused a problem for them. For this, I apologise.
13 May 2025
Kingland continues to offer kind and supportive care. My friend, who I visit, is - so far as can be ascertained - happy in his situation and enjoys the visits of entertainers, especially when animals are involved.
13 May 2025
Kingland House treat my Mum with care. They try and give her a better quality of life. She has dementia however they never seem to give up up on her and they are constantly reviewing her care. I trust the team.
13 May 2025
My mother has often been left in her room until late morning before being dressed and taken to the lounge. This has left her feeling very isolated and has started to regret her decision to move into the home. Whilst I appreciate there are issues about her toileting requirements I still feel that she
needs to be in the lounge earlier in the morning.
She has also made comments that although most of the staff are kind there are some, mostly male, that are not very gentle when attending her needs.
However apart rom the above comments I have always been pleased with the appearance of the home and the entertainment provided although my mother in her elderly state cannot take advantage of what is on offer.
07 May 2025
The staff at Kingland house have gone above and beyond to support my 86 year old mother who arrived with quick onset of dementia and bed bound. She was a challenge for the team to meet her high needs but they have shown genuine care and compassion, patience and a willingness to help my mother be as
comfortable as possible at this stressful moment and stage of life. Thank you. I am utterly grateful and relieved my mum is there at this point and my father can finally look after himself at home.
07 May 2025
My mother is very happy and finds the staff very attentive. Her room has good light. The administrator is super helpful and all the care staff are very nice. My mother likes trips to the garden.
07 March 2025
I am so grateful to the staff at Kingland House for the ongoing care they give my brother as his Dementia has progressed and mobility decreased. I am kept fully informed of significant changes and consulted when necessary. Thank you to all involved with his care.
05 March 2025
The care given by the staff, and the facilities, at Kingland House, Poole, is consistently excellent and cannot be faulted. As a regular visitor I am made welcome and appreciated. I look forward to my visits and always leave feeling uplifted and that my wife, a resident, is in the best possible
place given her condition.
30 September 2024
My dad is happy and well looked after by the continuing care and support received by the staff on every level. I cannot express enough how the kindness and support that the staff give my Dad makes such a difference to his overall mental and physical health. Despite having a number of health issues
that are debilitating and progressive, he looks better than before he became a resident 18 months ago. Most importantly, he is settled and happier, and feels safe and comfortable. Thank you, everyone, for making this happen, and giving back some quality of life to Dad.
24 September 2024
My elderly father moved into the home a few months ago. He has settled well and is very happy in his new surroundings.
The staff and management are kind, caring, understanding and professional.
Not only have they made my Dad feel welcome they have also made us as a family feel included too.