Kingland House Residential Home

My wife has been a resident of Kingland House for nearly 4 years. The level of care has remained consistent throughout this time. Although there are many residents and visitors, I am made to feel welcome and my wife is treated in a way that makes her feel special. My wife refers to the care staff as friends. I am kept informed of, and consulted about any changes to my wife's care and included in the broad range of activities, put on every day.I would recommend Kingland House to anyone.

The staff are always on hand and handle situations in a professional manner, they are friendly and polite. The various activities they plan for the residents is exceptional, this helps to stimulate their minds. If a medical situation arises their family are always contacted.

The staff at Kingland House give lots of encouragement to my wife to join in the activities. She is inclined to stay in bed and gets fed up if left to her own devices. But with the help of the staff, who were tempting her to participate, her mood has much improved. When appropriate, the staff let me be involved with games or a quiz, which makes visiting more pleasurable for both of us. Quite often,I am offered a cup of tea and a cake, which is always welcome.

Was blown away by the welcoming by all your members of staff when we attended an Easter hunt. Everyone was so lovely, friendly and just incredible with all the residents. It made me so happy that a family member of mine is in your wonderful care. Everyone looked happy and I just felt i wanted to express how fantastic everyone is. An absolute credit to Kingland House.

My mother has been in Kingland House for over two years, since her last care home went bankrupt. My father visits daily and I go in every fortnight. The staff I meet are all friendly and I have noticed some taking time and patience to help my mother express herself.

I am so happy with all aspects of my dad's care. I really didn't want him to go into care, but was forced to as his flat was flooded. We were made to feel so welcome by staff and nothing is too much trouble. Would highly recommend.

My granddad was a resident of Kingland for almost 18 months. The care he received from the whole team was exceptional.

While he was able to he very much enjoyed the singers and chatting with the other residents.

The team ensured that his room was kept very clean and personalised.

Often when family popped in for a visit we would find one of the team in my grandads room having a chat and making sure he was okay (mentally and physically). He loved to see the therapy dogs and other animals which would make personal visits to his room.

Most of these reviews are focused on the exceptional care given to the residents (rightly so), but I feel I must mention the support given to the families. Kingland gave us extra quality time we wouldn't of had with a cherished family member. They also have provided support after his passing to the family.

I will continue to recommend the home to anyone and everyone. The family are very grateful to the whole team.

Whenever I visit my mum I am aware of how relaxed and comfortable she is. All staff are friendly, greeting visitors with genuine smiles. I am informed of any health changes promptly. Very happy with Mum's care here.

Overall, I'm incredibly grateful for the kindness, patience, and dedication shown by the whole team.

Taken in the round my sister is very happy with the care she receives and with the staff who provide it at every level. She feels that the choice of room is the right one for her. She has some limitations on her food preferences but appreciates the efforts made to meet those. She has mixed views on aspects of the activities and entertainment; subject of course to her personal taste. She is nonetheless very impressed with the principal member of staff leading on that. I would add that we consider the staff perform a very challenging role mostly with great care and sensitivity and should be commended.

When it became too much for mum to manage at home and needed to move into care, we looked around several care homes which all seemed okay until we looked at Kingland house. A bit like buying a house, you instantly get a good feeling when you find the right one. The staff were all so welcoming and helpful, especially Maxine. Mum settled in so much better and quicker than we expected. She has a routine and there is always something going on to keep everyone entertained from singers to activities. I would certainly recommend Kingland house to anyone needing a caring friendly home that will allow them to enjoy being themselves.

I can not thank them enough, for all they do.

Mum has always been very happy at Kingland House. She initially went for respite care and after 10 days never wanted to go home and be alone again. She likes to sit in the lounge during the day with other residents. They often have singers or chair exercises. They also have regular visits from a specially trained dog. The staff organise various games too which keeps Mum well entertained. Knowing she's well catered for and happy makes me happy.

Since her arrival in January, 2023 my wife has settled in very well at Kingland House and gets on well with the staff. Her aphasia means that she has difficulty in expressing her wishes, but overall she gets by with the help of the staff. I find the staff and management helpful and amenable to suggestions.

Thank you for the continued care and attention you give to my wife.I am pleased that she is a resident in Kingland where all the lovely staff are kind and caring. Thank you for looking after her through her good and sometimes not so good moments.

Efficient and caring with excellent communication to family. Good range of activities and efforts made to provide individualised care in the context of a large care home. Great location next to Poole park and a lovely garden which residents can freely use. Special thanks to Maxine.

All staff I have met and spoken to are open, helpful and caring.

When I moved my wife into Kingland House I had various problems with her. This made for a 'messy' transition from my point. It was not made clear enough, to me, that I should have left her there, and not return for a few days. Had I fully understood I would have tried to comply, but realistically it still would have been a problem.

The staff have been excellent, and I am certain that my wife will settle down soon, but I feel that I may have inadvertently caused a problem for them. For this, I apologise.

Kingland continues to offer kind and supportive care. My friend, who I visit, is - so far as can be ascertained - happy in his situation and enjoys the visits of entertainers, especially when animals are involved.

Kingland House treat my Mum with care. They try and give her a better quality of life. She has dementia however they never seem to give up up on her and they are constantly reviewing her care. I trust the team.