Kingland House Residential Home

24 - 30 Kingland Road, Poole BH15 1TP
Review Us
9.8 55 Reviews
  • Kingland House Residential Home, Poole
Just a short walk from Poole Park and close to the town centre, Kingland House offers residential care in a friendly and homely setting. With the seaside charm of Sandbanks and Poole Quay nearby, the location combines peaceful living with strong community connections – but it’s the warm atmosphere inside Kingland House that truly stands out.

The home features several inviting communal spaces to suit different preferences – a lively area for group activities and a quieter lounge for those who prefer a more relaxed pace. The dining room opens into a bright conservatory, providing lovely views of the accessible gardens all year round, with the option to step outside and enjoy the sunshine when the weather allows.

Each day is thoughtfully planned to bring meaning and enjoyment. The activities team delivers a varied programme – from live music and movement to creative arts and themed events. Outings to local attractions and visits from community groups are also a regular part of life at Kingland House.

Mealtimes are a highlight, with freshly prepared meals cooked on site and tailored to suit individual tastes and dietary needs. A popular dessert trolley is often the talk of the table, especially among those with a sweet tooth.

Residents are encouraged to bring personal items to help make their room feel like home from day one. A friendly and supportive team is available to answer any questions or arrange a visit.

Show Kingland House Residential Home on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 44 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1400
  • Self-Funded Residential Dementia Care: from £1400
  • RESPITE Self-Funded Residential Care: from £1400
  • RESPITE Self-Funded Residential Dementia Care: from £1400

These prices are only a guideline, please contact Kingland House Residential Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Tracy Waite (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2018

Room Information

  • Single Rooms (44)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (2)

Kingland House Residential Home Reviews (55)

Total of 55, showing 1-20
9.8

Kingland House Residential Home has a Review Score of 9.8 (9.769) out of 10, based on 25 reviews in the last 2 years. Over all time Kingland House Residential Home has 55 reviews.

Overall Experience

  • 41
  • 13
  • 1
  • 0
  • 0

Date Published

55
9
14
25
30

Review from George M (Husband of Resident) published on 24 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When I moved my wife into Kingland House I had various problems with her. This made for a 'messy' transition from my point. It was not made clear enough, to me, that I should have left her there, and not return for a few days. Had I fully understood I would have tried to comply, but realistically it
still would have been a problem.


The staff have been excellent, and I am certain that my wife will settle down soon, but I feel that I may have inadvertently caused a problem for them. For this, I apologise.

Reply from Tracy Waite, Registered Manager at Kingland House Residential Home

Thank you for your review, we are here to support our residents' and their families from moving in and onwards throughout their time with us, our management team are here to discuss any worries you may have.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Neil T (Friend of Resident) published on 13 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kingland continues to offer kind and supportive care. My friend, who I visit, is - so far as can be ascertained - happy in his situation and enjoys the visits of entertainers, especially when animals are involved.

Reply from Tracy Waite, Registered Manager at Kingland House Residential Home

Thank you for taking time to review Kingland House, our residents and visitors enjoy the entertainers specially the variety of animals, we aim to include more as our activities are reviewed.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A S (Daughter of Resident) published on 13 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kingland House treat my Mum with care. They try and give her a better quality of life. She has dementia however they never seem to give up up on her and they are constantly reviewing her care. I trust the team.

Reply from Tracy Waite, Registered Manager at Kingland House Residential Home

Thank you for taking the time to write a review, the care team at Kingland House pride themselves in ensuring individual needs are met.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John C (Son of Resident) published on 13 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My mother has often been left in her room until late morning before being dressed and taken to the lounge. This has left her feeling very isolated and has started to regret her decision to move into the home. Whilst I appreciate there are issues about her toileting requirements I still feel that she
needs to be in the lounge earlier in the morning.


She has also made comments that although most of the staff are kind there are some, mostly male, that are not very gentle when attending her needs.


However apart rom the above comments I have always been pleased with the appearance of the home and the entertainment provided although my mother in her elderly state cannot take advantage of what is on offer.

Reply from Tracy Waite, Registered Manager at Kingland House Residential Home

Thank you for your review, i'm disappointed to read the above, i will email to arrange discuss your concerns.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Brian E (Husband of Resident) published on 7 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and attention given to my wife, who is bed bound, by all the staff is above excellent. They are amazing in the way they look after my wife, who has severe dementia , and i know she is in best possible place given her condition. Everyone looks after me when i visit my wife.

Reply from Tracy Waite, Registered Manager at Kingland House Residential Home

Thank you for your review, we are proud of the team at Kingland House in the way they care for our residents and their families.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jo R (Daughter of Resident) published on 7 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Kingland house have gone above and beyond to support my 86 year old mother who arrived with quick onset of dementia and bed bound. She was a challenge for the team to meet her high needs but they have shown genuine care and compassion, patience and a willingness to help my mother be as
comfortable as possible at this stressful moment and stage of life. Thank you. I am utterly grateful and relieved my mum is there at this point and my father can finally look after himself at home.

Reply from Tracy Waite, Registered Manager at Kingland House Residential Home

Thank you for your review, we are proud of the team at Kingland House who truly care for our residents and their needs, giving their families peace of mind.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J W (Daughter of Resident) published on 7 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very happy and finds the staff very attentive. Her room has good light. The administrator is super helpful and all the care staff are very nice. My mother likes trips to the garden.

Reply from Tracy Waite, Registered Manager at Kingland House Residential Home

Thank you for your review, we are proud of the team at Kingland House.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G R (Sister of Resident) published on 7 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so grateful to the staff at Kingland House for the ongoing care they give my brother as his Dementia has progressed and mobility decreased. I am kept fully informed of significant changes and consulted when necessary. Thank you to all involved with his care.

Reply from Tracy Waite, Registered Manager at Kingland House Residential Home

Thank you for taking time to leave a lovely review.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jeff C (Husband of Resident) published on 5 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given by the staff, and the facilities, at Kingland House, Poole, is consistently excellent and cannot be faulted. As a regular visitor I am made welcome and appreciated. I look forward to my visits and always leave feeling uplifted and that my wife, a resident, is in the best possible place
given her condition.

Reply from Tracy Waite, Registered Manager at Kingland House Residential Home

Thank you for your lovely review, Kingland House takes pride in knowing that families feel welcome to our home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C T (Daughter of Resident) published on 30 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is happy and well looked after by the continuing care and support received by the staff on every level. I cannot express enough how the kindness and support that the staff give my Dad makes such a difference to his overall mental and physical health. Despite having a number of health issues that
are debilitating and progressive, he looks better than before he became a resident 18 months ago. Most importantly, he is settled and happier, and feels safe and comfortable. Thank you, everyone, for making this happen, and giving back some quality of life to Dad.

Reply from Tracy Waite, Registered Manager at Kingland House Residential Home

Thank you for your kind words, the team at Kingland House pride themselves on the quality of care that is provided.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Marion B (Daughter of Resident) published on 24 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly father moved into the home a few months ago. He has settled well and is very happy in his new surroundings.
The staff and management are kind, caring, understanding and professional.
Not only have they made my Dad feel welcome they have also made us as a family feel included too.

Reply from Tracy Waite, Registered Manager at Kingland House Residential Home

Thank you for your review, it's very important to us that our residents and their families are made to feel welcome and part of Kingland House.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P M (Daughter of Resident) published on 24 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very well looked after at Kingland House Residential Home. Several different members of staff check to see if she needs anything during the day and nothing is too much trouble.
There are plenty of activities for residents to participate in should they wish.
There is also a lovely garden
to sit in whilst the weather is good and both residents and visitors are welcome to use it.

Reply from Tracy Waite, Registered Manager at Kingland House Residential Home

Thank you for your review, I am very proud of the team at Kingland House.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Elaine D (Granddaughter of Resident) published on 24 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Unfortunately due to a life-changing illness, my grandfather is no longer able to live independently at home. It was a difficult decision to find a care home for him, but I can't fault Kingland House at all. They have done everything possible to encourage my granddad to join in with the many varied
activities and the room he has is kept immaculately clean. The staff area is always friendly, smiling and very welcoming. I honestly can say I have peace of mind that he is being well cared for and it's nice to see all the photos etc. on the social media channels. I wouldn't hesitate to recommend the home whether it's for rest bite or on a more permanent basis. The location of the home is perfect for a walk to the park or into town.

Reply from Tracy Waite, Registered Manager at Kingland House Residential Home

Thank you for your review, one of our many aims is that families have peace of mind as well as our wonderful residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P M (Son of Resident) published on 10 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were friendly, helpful and competent. We always felt that Dad was being well cared for. We were impressed that residents always left their rooms to eat in the dining room, regardless of how much effort it took.

Reply from Tracy Waite, Manager at Kingland House Residential Home

Thank you for your review, the team at Kingland House are dedicated in all they do and we are happy that you have been left with a positive impression.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L L (Daughter of Resident) published on 17 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Kingland House for just over 3 years. She arrived very unwell and anxious but with kindness, patience and good care, her health and wellbeing slowly returned. I visit weekly and have been lucky enough to join in with chair exercises, I’ve had a game of bingo, I’ve also
seen many different singers while visiting. Kingland House share a lot of photos on social media of the residents enjoying the activities and outings. It’s lovely to see the residents having fun. The location of Kingland House is perfect for a walk into town, Poole Quay or Poole Park. There is always a wheelchair available to use.

Reply from Tracy Waite, Manager at Kingland House Residential Home

Thank you for your review, we are happy to hear you are enjoying the activities when you visit, we like to encourage our residents' families to join in so everyone can enjoy the fun.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sarah J (Daughter of Resident) published on 17 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very grateful for the level of attention and professionalism demonstrated by all the staff. If we raise queries, they are dealt with very quickly. Good level of care and understanding about issues arising for someone with dementia. Good link up with local GP. Garden is lovely and so well maintained.
Thanks to everyone.

Reply from Tracy Waite, Registered Manager at Kingland House Residential Home

Thank you for your review, the team at Kingland House take pride in all they do.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Wendy G (Daughter of Resident) published on 17 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff, cleaners and entertainment staff are very friendly and professional in everything they do. My mum is bedbound and when we ask them to come in and see to her, they are there quickly and nothing is too much trouble. They are all hard-working and caring individuals and a special mention to the
receptionist at the door - she is always polite and she has to keep getting up to let us in and out. Thank you Kingland House, my mum is well cared for and it puts the family's mind at rest.

Reply from Tracy Waite, Manager at Kingland House Residential Home

Thank you for your review and your lovely words, I am very proud of the team at Kingland House.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tina T (Daughter of Resident) published on 18 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Kingland House for a few years with dementia. It’s the wonderful care from the staff and amazing carers that she is so comfortable and all her needs taken care of.
They keep me informed of any changes or concerns and there is never an issue if I want to see her. I live a long way
from the care home and they understand this and accommodate my visits to see her. It’s a lovely kind, caring, compassionate home. There are always things happening to stimulate the residents. Unfortunately, my mum can’t join in these but it’s lovely that others can. I used to worry constantly about her, but I know she has the best care from the home and her needs are met.

Reply from Tracy Waite, Registered Manager at Kingland House Residential Home

Thank you for your review, I am very proud of the team at Kingland House.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carol G (Daughter-in-law of Resident) published on 16 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother-in-law has been in Kingland House for a couple of years and is very happy there.
If I have had any issues, they have been sorted quickly.
All the staff at Kingland House are very helpful and friendly.
The only downside I would say is that some of the meetings or events are during the working
day, and as we work, we are not able to attend.
As long as mum is happy, then the family is happy.
Many thanks to all at Kingland House.

Reply from Tracy Waite, Registered Manager at Kingland House Residential Home

Thank you for your review. I am very proud of the team at Kingland House; we are looking to present more events in the evenings during this year and meetings to allow more family members to attend.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carol O (Daughter of Resident) published on 16 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum agreed to try two weeks of respite care over Christmas and is now on her second two weeks with the intention to make it permanent.
She settled in very well within a few days, enjoying all the company. She really enjoys being in the lounge and playing games, etc.
She has a nice quiet, ground-floor
room and is well cared for.
It’s lovely to see that she is happy there.

Reply from Tracy Waite, Registered Manager at Kingland House Residential Home

Thank you for your review; I am very proud of the team at Kingland House. It is our aim that our residents and families are happy in their time spent here.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.769)

Overview of Review Score

The Review Score of 9.8 (9.769) out of 10 for Kingland House Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.769 for Kingland House Residential Home is calculated as follows: ( (228 Excellents x 5) + (57 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 290 Ratings = 4.769

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kingland House Residential Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Jan 2025

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Awards / Recognitions (2)

Meet the Team (1)

Tracy

Tracy Waite

Job Title: Registered Manager

Tracy, who is originally from London but has lived in Dorset since 1977, has worked in care on a personal and professional level for 33 years.
Tracy is passionate about maintaining high standards in the care environment. This passion focuses her to lead the team alongside Maria at Kingland House. As the previous Head of Care at Kingland, Tracy has learnt new qualities and skills that she can use in her role as Deputy Manager.

Frequently Asked Questions about Kingland House Residential Home

What types of Care is Kingland House Residential Home registered for?

Older Person Care, Dementia, Physical Disability, Permanent Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Kingland House Residential Home have?

There are 44 Single Rooms.

What are the Facilities & Services at Kingland House Residential Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Kingland House Residential Home to the centre of Poole?

1.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Kingland House Residential Home to verify any information. View our terms and conditions. Kingland House Residential Home has an Enhanced Service - more info.