Kingland House Residential Home

24 - 30 Kingland Road, Poole BH15 1TP
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9.8 55 Reviews
  • Kingland House Residential Home, Poole
Just a short walk from Poole Park and close to the town centre, Kingland House offers residential care in a friendly and homely setting. With the seaside charm of Sandbanks and Poole Quay nearby, the location combines peaceful living with strong community connections – but it’s the warm atmosphere inside Kingland House that truly stands out.

The home features several inviting communal spaces to suit different preferences – a lively area for group activities and a quieter lounge for those who prefer a more relaxed pace. The dining room opens into a bright conservatory, providing lovely views of the accessible gardens all year round, with the option to step outside and enjoy the sunshine when the weather allows.

Each day is thoughtfully planned to bring meaning and enjoyment. The activities team delivers a varied programme – from live music and movement to creative arts and themed events. Outings to local attractions and visits from community groups are also a regular part of life at Kingland House.

Mealtimes are a highlight, with freshly prepared meals cooked on site and tailored to suit individual tastes and dietary needs. A popular dessert trolley is often the talk of the table, especially among those with a sweet tooth.

Residents are encouraged to bring personal items to help make their room feel like home from day one. A friendly and supportive team is available to answer any questions or arrange a visit.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 44 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1400
  • Self-Funded Residential Dementia Care: from £1400
  • RESPITE Self-Funded Residential Care: from £1400
  • RESPITE Self-Funded Residential Dementia Care: from £1400

These prices are only a guideline, please contact Kingland House Residential Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Tracy Waite (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2018

Room Information

  • Single Rooms (44)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (2)

Kingland House Residential Home Reviews (55)

Total of 55, showing 21-40
9.8

Kingland House Residential Home has a Review Score of 9.8 (9.769) out of 10, based on 25 reviews in the last 2 years. Over all time Kingland House Residential Home has 55 reviews.

Overall Experience

  • 41
  • 13
  • 1
  • 0
  • 0

Date Published

55
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Review from David M (Son-in-law of Resident) published on 16 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to my mother-in-law continues to be excellent. On my last visit to the home, I was struck by the level of professionalism exhibited by the staff. I was delighted to see the extra attention to detail to ensure all residents celebrated Christmas.

Reply from Tracy Waite, Registered Manager at Kingland House Residential Home

Thank you for your review, I am very proud of the team at Kingland House.

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Review from C A (Sister of Resident) published on 25 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister has lived in the home for some years and is very happy living there. She feels well cared for and enjoys the routine. She feels that she has a good rapport with the staff, which is wonderful. She particularly enjoys the in-house activities, especially the entertainers. She loves her meal times
and the food choices. I always feel that the home has a great team of staff, receptionists, activities organisers, cleaners, kitchen staff, maintenance, carers and managers, they will always go out of their way to help and nothing is too much trouble.

Reply from Tracy Waite, Registered Manager at Kingland House Residential Home

Thank you for your review, I am very proud of the team at Kingland House.

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Review from Alison B (Daughter of Resident) published on 11 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been settled at Kingland for a few years and is well cared for, with good food and a variety of entertainment. Recently, she has been unwell, and I felt the staff truly cared for her well-being and kept me well-informed of her condition.

Reply from Tracy Waite, Registered Manager at Kingland House Residential Home

Thank you for your review; I am very proud of the team at Kingland House.

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Review from L H (Daughter of Resident) published on 11 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always well looked after by all the staff. Plenty going on for everyone if they care to take part. Health care is carefully managed. Food choices are good. Staff have plenty of time with their charges. No evidence that people are being rushed.

Reply from Tracy Waite, Manager at Kingland House Residential Home

Thank you for your review, I am very proud of the team at Kingland House.

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Review from Denise T (Daughter of Resident) published on 11 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have only got the highest of praise for this care home, my mother has been a resident for nine months and she is happy! The staff are friendly, helpful and provide excellent care. The house itself has a good atmosphere, food is good, lovely gardens and there is always lots going on for the residents.
Thank you everyone at Kingland House for looking after my mother so well.

Reply from Tracy Waite, Registered Manager at Kingland House Residential Home

Thank you for your review, I am very proud of the team at Kingland House.

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Review from Susan H (Friend of Resident) published on 24 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff I have dealt with seem caring and do a good job. Clothes go missing and the resident's hearing aids have been lost on two occasions. Although she does take them out I have asked that before she is moved to check that her hearing aids are located. Often dead batteries in the aids and she is
sat not being able to hear.

Reply from Tracy Waite, Manager at Kingland House Residential Home

Morning Susan, I would like to offer you the opportunity to come in and discuss your concerns, I have also emailed, I await your response.
Kind Regards

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Review from Peter P (Son of Resident) published on 19 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum tells me that she's very happy to be in the home. We are very assured that she is very well looked after. The food is good, the surroundings are pleasant and the staff are excellent. I think it literally adds years to her life.

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Review from Lindsey F (Daughter of Resident) published on 15 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A Queen's Jubilee party was organised for residents, in the lovely gardens (if wet in the conservatory!). I think nearly every resident was out in the garden which was lovely to see and visitors aplenty which, after the last 2 years, was a joy. Great effort was put in from every member of staff from
kitchen, cleaning, reception and the caregiving staff. Really nice atmosphere with lovely touches like an ice cream cart and jubilee hats and flags, with songs that stirred the memory banks. My mother stayed in the sunshine for a full 3 hours which was lovely for her and me! And this really seemed to raise her mood and memory. She enjoyed the lovely tea party with cream scones and cupcakes. I saw how the staff treat residents and their colleagues, like a little family and this makes it a special caring place.

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Review from T S (Daughter of Resident) published on 15 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad moved into the home in February 2022. He is deaf, partially sighted and has mobility issues. We were worried about him moving in as he is incredibly clever but due to his physical issues he could be overlooked. He is also very easy going and won’t demand any attention. However, the team are
lovely with him and he has settled in well. He loves the team, the food, the garden area and his room. We are very grateful to see him happy as he has lived independently until now but at the age of 94, he needs additional support.

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Review from J M (Daughter of Resident) published on 13 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is always well dressed and appears to be happy. He likes the carers and the food. All staff are very welcoming when I visit. There seems to be frequent and varied activities with well cared for and pretty gardens.

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Review from C K (Daughter-in-law of Resident) published on 5 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mother-in-law has been at Kingland House Residential Home for just over 4 years. She is happy there and never complains. Her room is nice and she has plenty of space. There is a good amount of entertainment which she generally joins in. She particularly liked the trips out which are still suspended
which is a shame. Hopefully, they will start again soon. There were some difficulties during Covid lockdowns and restrictions when checks on room contents/clothing and personal essentials were rare but that has been resolved. Admin staff are helpful. The cost has increased substantially over the past 2 years - I hope that will not continue. I do feel that self-funders are taken advantage of financially - I doubt social care residents are charged anywhere near her costs!

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Review from Michael M (Son of Resident) published on 5 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for 5 years now. During this time I have been totally satisfied that her care needs have been fully delivered. The atmosphere within the home is very relaxed and extremely friendly. Communication with all the staff is very easy and open. Activity organisation is excellent
and caters for the wide range of resident abilities. The standard of catering offered is to an extremely high standard with varied menus and is delivered in a very sunny and well-placed restaurant. I fully recommend Kingland House Residential Home as a top class care provider.

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Review from Gwendoline P (Wife of Resident) published on 14 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the staff at Kingland House enough for all the help and kindness shown to myself, my family and my husband. They go way beyond the call of duty for us all. My husband has settled in so well all thanks to everyone there.

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Review from Michael H (Son of Resident) published on 12 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had to go into residential care as her home care package was terminated and another care company could not be found immediately. She had always stated that she did not want to "go into a home", so was quite upset when this happened. Kingland House was our choice as Social Services had earmarked
a residential home in Bournemouth, but Kingland House was just a 10 minute walk from where we live. Mother went in at the beginning of November and, due to no home care package available, is still there. However, now she is settled and contented and quite happy to stay there. The staff are friendly, caring and professional. They keep us informed of anything arising from Mother's care, and she is the best she's been for a long while. Her room is very cosy and homely and overlooks the nearby garden centre. She is a very sociable person and enjoys the contact with other residentsand staff, which is encouraged. The food is excellent and activities varied and stimulating.

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Review from L W (Daughter of Resident) published on 4 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Obviously, due to Covid 19, I have been unable to enter the premises recently. I have however sat just outside of the conservatory dining room looking in, in order to communicate with my mother safely on the inside with a clear screen between us. I have also had Skype meetings with my mother whilst
she has been in her room.
During summer safely distanced meetings were made possible in the large garden. My mother is clearly content and thriving in this home. The staff are caring and attentive, the food is of good quality and well presented. Of particular note are the person-centred activities, encouragement to participate and variety. Covid compliant entertainment has been provided, there is a can-do attitude and a willingness to figure out a way to still provide stimulation in challenging circumstances. I know my mother is being well cared for and this is of great comfort especially at a time when Covid 19 restricts my ability to be more involved.

Reply from Maria Livesley, Manager at Kingland House Residential Home

Thank you, we take pride in caring for your mum.

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Review from S S (Daughter of Resident) published on 16 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has settled in at Kingland she has been encouraged by the caring staff to take part in the many activities. She has a nice room with en-suite overlooking the garden. The only thing mum looks forward to is her food which is all home cooked but Kingsland Chef there is always a choice, she has her
meals in a light airy dining room with the other residents, along with the T.V lounge it overlooks the garden. There are entertainers that go in for a sing-along. The hairdresser visits. There are wheelchairs walks in the park and coach trips. I can't praise the staff enough for their total dedication to residents living the best life they can.

Reply from Maria Livesley, Manager at Kingland House Residential Home

Thank you for kind words; we do take pride in the care we give.

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Review from H P (Daughter-in-law of Resident) published on 25 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A warm and welcoming introduction to living in a care home. Time is taken to get to know the individual and how they 'tick'. One to one early care and medical treatments gave a reassuring settling in period. Continued encouragement and understanding following the most stressful time and changes. Quality
of food and presentation excellent. Always something tasty to look forward to. Activities during coronavirus inspiring by staff. Management very proactive and in tune.

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Review from N T (Son of Resident) published on 22 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father received excellent care for over three years in the care home. I am eternally grateful for their dedication and hard work and would have no hesitation in recommending them. Thank you all.

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Review from D R (Husband of Resident) published on 8 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I did not see a lot of Kingland House because of the Coronavirus shut down. I was invited in reception with my wife, a nurse looked after her while I was shown her room. My first thoughts were, what a lovely light and airy care home. The room was all you could ask for. My family and I knew she would
be looked after well. When I left I said when it's my turn I know where I want to come.

Reply from Maria Livesley, Manager at Kingland House Residential Home

Thank you so much, we take pride in caring. We have an amazing team here at Kingland House that we have grown over the last few years and are very proud of what we do.

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Review from V T (Niece of Resident) published on 29 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are polite and always very considerate towards the residents.
Although some of the décor has been improved, the carpet is in a pretty shabby condition and in some places, is held together with black tape.

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Current Review Score: 9.8 (9.769)

Overview of Review Score

The Review Score of 9.8 (9.769) out of 10 for Kingland House Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.769 for Kingland House Residential Home is calculated as follows: ( (228 Excellents x 5) + (57 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 290 Ratings = 4.769

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kingland House Residential Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Jan 2025

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

Meet the Team (1)

Tracy

Tracy Waite

Job Title: Registered Manager

Tracy, who is originally from London but has lived in Dorset since 1977, has worked in care on a personal and professional level for 33 years.
Tracy is passionate about maintaining high standards in the care environment. This passion focuses her to lead the team alongside Maria at Kingland House. As the previous Head of Care at Kingland, Tracy has learnt new qualities and skills that she can use in her role as Deputy Manager.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Kingland House Residential Home to verify any information. View our terms and conditions. Kingland House Residential Home has an Enhanced Service - more info.