Kingland House Residential Home

The staff at Kingland house have gone above and beyond to support my 86 year old mother who arrived with quick onset of dementia and bed bound. She was a challenge for the team to meet her high needs but they have shown genuine care and compassion, patience and a willingness to help my mother be as comfortable as possible at this stressful moment and stage of life. Thank you. I am utterly grateful and relieved my mum is there at this point and my father can finally look after himself at home.

My mother is very happy and finds the staff very attentive. Her room has good light. The administrator is super helpful and all the care staff are very nice. My mother likes trips to the garden.

I am so grateful to the staff at Kingland House for the ongoing care they give my brother as his Dementia has progressed and mobility decreased. I am kept fully informed of significant changes and consulted when necessary. Thank you to all involved with his care.

The care given by the staff, and the facilities, at Kingland House, Poole, is consistently excellent and cannot be faulted. As a regular visitor I am made welcome and appreciated. I look forward to my visits and always leave feeling uplifted and that my wife, a resident, is in the best possible place given her condition.

My dad is happy and well looked after by the continuing care and support received by the staff on every level. I cannot express enough how the kindness and support that the staff give my Dad makes such a difference to his overall mental and physical health. Despite having a number of health issues that are debilitating and progressive, he looks better than before he became a resident 18 months ago. Most importantly, he is settled and happier, and feels safe and comfortable. Thank you, everyone, for making this happen, and giving back some quality of life to Dad.

Not only have they made my Dad feel welcome they have also made us as a family feel included too.

There is also a lovely garden to sit in whilst the weather is good and both residents and visitors are welcome to use it.

The staff were friendly, helpful and competent. We always felt that Dad was being well cared for. We were impressed that residents always left their rooms to eat in the dining room, regardless of how much effort it took.

My mum has been a resident at Kingland House for just over 3 years. She arrived very unwell and anxious but with kindness, patience and good care, her health and wellbeing slowly returned. I visit weekly and have been lucky enough to join in with chair exercises, I’ve had a game of bingo, I’ve also seen many different singers while visiting. Kingland House share a lot of photos on social media of the residents enjoying the activities and outings. It’s lovely to see the residents having fun. The location of Kingland House is perfect for a walk into town, Poole Quay or Poole Park. There is always a wheelchair available to use.

Very grateful for the level of attention and professionalism demonstrated by all the staff. If we raise queries, they are dealt with very quickly. Good level of care and understanding about issues arising for someone with dementia. Good link up with local GP. Garden is lovely and so well maintained. Thanks to everyone.

The staff, cleaners and entertainment staff are very friendly and professional in everything they do. My mum is bedbound and when we ask them to come in and see to her, they are there quickly and nothing is too much trouble. They are all hard-working and caring individuals and a special mention to the receptionist at the door - she is always polite and she has to keep getting up to let us in and out. Thank you Kingland House, my mum is well cared for and it puts the family's mind at rest.

They keep me informed of any changes or concerns and there is never an issue if I want to see her. I live a long way from the care home and they understand this and accommodate my visits to see her. It’s a lovely kind, caring, compassionate home. There are always things happening to stimulate the residents. Unfortunately, my mum can’t join in these but it’s lovely that others can. I used to worry constantly about her, but I know she has the best care from the home and her needs are met.

Many thanks to all at Kingland House.

The care given to my mother-in-law continues to be excellent. On my last visit to the home, I was struck by the level of professionalism exhibited by the staff. I was delighted to see the extra attention to detail to ensure all residents celebrated Christmas.

My sister has lived in the home for some years and is very happy living there. She feels well cared for and enjoys the routine. She feels that she has a good rapport with the staff, which is wonderful. She particularly enjoys the in-house activities, especially the entertainers. She loves her meal times and the food choices. I always feel that the home has a great team of staff, receptionists, activities organisers, cleaners, kitchen staff, maintenance, carers and managers, they will always go out of their way to help and nothing is too much trouble.

My mum has been settled at Kingland for a few years and is well cared for, with good food and a variety of entertainment. Recently, she has been unwell, and I felt the staff truly cared for her well-being and kept me well-informed of her condition.

Always well looked after by all the staff. Plenty going on for everyone if they care to take part. Health care is carefully managed. Food choices are good. Staff have plenty of time with their charges. No evidence that people are being rushed.

I have only got the highest of praise for this care home, my mother has been a resident for nine months and she is happy! The staff are friendly, helpful and provide excellent care. The house itself has a good atmosphere, food is good, lovely gardens and there is always lots going on for the residents. Thank you everyone at Kingland House for looking after my mother so well.

The staff I have dealt with seem caring and do a good job. Clothes go missing and the resident's hearing aids have been lost on two occasions. Although she does take them out I have asked that before she is moved to check that her hearing aids are located. Often dead batteries in the aids and she is sat not being able to hear.

My mum tells me that she's very happy to be in the home. We are very assured that she is very well looked after. The food is good, the surroundings are pleasant and the staff are excellent. I think it literally adds years to her life.