Kingland House Residential Home

24 - 30 Kingland Road, Poole BH15 1TP
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9.8 55 Reviews
  • Kingland House Residential Home, Poole
Just a short walk from Poole Park and close to the town centre, Kingland House offers residential care in a friendly and homely setting. With the seaside charm of Sandbanks and Poole Quay nearby, the location combines peaceful living with strong community connections – but it’s the warm atmosphere inside Kingland House that truly stands out.

The home features several inviting communal spaces to suit different preferences – a lively area for group activities and a quieter lounge for those who prefer a more relaxed pace. The dining room opens into a bright conservatory, providing lovely views of the accessible gardens all year round, with the option to step outside and enjoy the sunshine when the weather allows.

Each day is thoughtfully planned to bring meaning and enjoyment. The activities team delivers a varied programme – from live music and movement to creative arts and themed events. Outings to local attractions and visits from community groups are also a regular part of life at Kingland House.

Mealtimes are a highlight, with freshly prepared meals cooked on site and tailored to suit individual tastes and dietary needs. A popular dessert trolley is often the talk of the table, especially among those with a sweet tooth.

Residents are encouraged to bring personal items to help make their room feel like home from day one. A friendly and supportive team is available to answer any questions or arrange a visit.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 44 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1400
  • Self-Funded Residential Dementia Care: from £1400
  • RESPITE Self-Funded Residential Care: from £1400
  • RESPITE Self-Funded Residential Dementia Care: from £1400

These prices are only a guideline, please contact Kingland House Residential Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Tracy Waite (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2018

Room Information

  • Single Rooms (44)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (2)

Kingland House Residential Home Reviews (55)

Total of 55, showing 41-55
9.8

Kingland House Residential Home has a Review Score of 9.8 (9.769) out of 10, based on 25 reviews in the last 2 years. Over all time Kingland House Residential Home has 55 reviews.

Overall Experience

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Date Published

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Review from A H (Daughter of Resident) published on 25 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This being the first time to ever have a family member go into care, has been very hard. We have been made to feel very welcomed by staff and management, all of whom are friendly. We have been able to make the room more personal as we wish. A few issues have arisen but resolved very quickly by communicating
with management. It takes a while for anybody to get to know others and they don't know them as well as yourself.
Food has been an issue and I cannot fault the staff and their patience trying to persuade other foods to someone who refuses.
Also, someone who just likes to people-watch or stay in bed, it is difficult to help them take part in the range of activities available that are very good and very varied.

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Review from M L (Daughter of Resident) published on 30 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is safe well looked after. Since being in here, she has had no falls and now making friends with both residents and staff.
Although not the same as home, she is settling down very well.

Reply from Liana Birkett, Director at Kingland House Residential Home

Thank you for taking the time to review our service. We are glad your mother is settling in.

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Review from Nick B (Son of Resident) published on 10 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I submitted a review of Kingland House back in October 2016.
Both my parents have been resident at Kingland House for nearly three and a half years now.
There were some recent teething problems when the home changed from nursing to residential status, some staff found that their roles and responsibilities
increased.
I have been really pleased to have witnessed, the considerable efforts that the staff and management have invested in making Kingland House an effective and well-run home for the residents. I have confidence in the care that's provided and have always been really happy with the way that my parents have had their needs met. As they have become more needful of support, this has been carefully reflected in the response that the home has provided. It's a big thing for a family to trust services to care for their loved ones, and so it's been most encouraging to know that Kingland House do their best for residents and their families.
Recommended without reservation.

Reply from Liana Birkett, Director at Kingland House Residential Home

Thank you once again for your review of our service. Thank you also for your understanding and patience during the transition - I know the home really values your support.

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Review from Kim P (Daughter of Resident) published on 28 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had advanced mixed vascular dementia and Alzheimer's. Mum was treated with respect, kindness and dignity by all the staff.
She was well presented, perfume applied, clothes well-coordinated, even when she was unable to communicate her wishes.
I was always warmly welcomed and came to consider staff
as friends.
Staff sat with Mum through the night in her final days so I could sleep so Mum was never alone.
They provided comfort for me and were genuinely saddened by Mum's passing.
A truly amazing team of carers and a wonderful care home.

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Review from Carole O (Daughter of Resident) published on 6 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Fortunately, my mother is still reasonable independent at the moment so I can only comment on her situation. I frequently ask her if she has any problems, she always says no and anything I have needed to speak about has always had immediate attention. She seems very content and prefers to be in the
lounge and joins in the activities and goes on the trips. It is good to see the improvements and now looks much fresher and the grounds are very nice. The staff who are always friendly and helpful have had a difficult few months and work hard to do their best and as long as my mother is happy so am I. I wish them good luck for the future.

Reply from Liana Birkett, Director at Kingland House Residential Home

Thank you for taking the time to review our service. We are so glad your mother is happy and settled at Kingland.

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Review from Marc C (Son of Resident) published on 6 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister, I and social services spent months trying to find a care home for our mum, who had advanced dementia. We spoke with many care homes, some charging over £1,500 pw and who were encouraging in their sales pitches, but once they had viewed mum's care needs assessment declined to offer a place.
My sister and I both liked the homely feel of Kingland House and its beautiful location. It had an air of being both calm and busy; life just going on.
Kingland House's new manager took the time to understand mum's needs and assure us that they would be able to meet them. Mum moved in on January 2019 and was warmly welcomed. My sister and I visited twice per week and were always kept up-to-date on mum's condition. Our experience of the team at Kingland House was that it was led and staffed by people who genuinely cared for the residents. This was acutely demonstrated when our mum went into terminal decline. Their support for us and mum at this time was exceptional.

Reply from Liana Birkett, Director at Kingland House Residential Home

Thank you for taking the time to review Kingland and for your lovely words. We are very glad you found Kingland such a supportive and welcoming place.

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Review from J F (Regular Volunteer) published on 25 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The atmosphere in Kingland House is a warm welcoming and happy environment.


The care given to the residents through interaction and activities is exceptional.

Reply from Liana Birkett, Director at Kingland House Residential Home

Thank you very much for taking the time to review Kingland. We are very proud of the level of care the staff provide. Thanks again.

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Review from Gary F (Nephew of Resident) published on 28 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since moving my Uncle from another local care home I have seen an improvement in his wellbeing and overall happiness. Whenever we visit the staff are always polite and seem happy in their environment.

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Review from M B (Daughter of Resident) published on 16 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff, so kind and caring. Homely facilities. Excellent location. Good food and loads of activities.

Reply from Liana Birkett, Director at Kingland House Residential Home

Thank you very much for your kind words.

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Review from Joanne G (Daughter of Resident) published on 30 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care mum receives is kind and thoughtful. She is treated as an individual and there are plenty of activities to keep her occupied.

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Review from Sally B (Wife of Resident) published on 23 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This was our first experience of respite care and having been let down by another home, Kingland welcomed us with open arms. All the staff we came into contact with were marvellous and really looked after my husband, often staying to chat. There was a lot of laughter which was so important. We can
only say thank you for being so fab. We will return!

Reply from Ellen Cattell, Manager at Kingland House Residential Home

Thankyou for your wonderful review, it really is important that our staff know what a great job they do. I will pass over your kind words. As you know you are always welcome back, we look forward to more laughs in the future.

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Review from Beverley A (Daughter of Resident) published on 5 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the 3 years my dad has been in Kingland House he has always been treated with the utmost respect and the care he receives is impeccable. Everyone, even the cook, cares about his welfare. He is always treated with dignity and is very happy there. The activities are varied and interesting including
excellent outings for the residents. The staff are extremely caring going above and beyond their duties when needed and are always ready to offer any support or reassurance to relatives if needed. I really can't fault the care my dad receives and all the kindness he has from all the staff.

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Review from Susan O (Daughter of Resident) published on 8 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is very happy here. She is quite independent and staff are very understanding and allow her the freedom to go out and about as she pleases whilst keeping a watchful eye. The staff are great, cheerful and caring.
I just wish there was not so much paperwork. Mum complains that the staff are always
writing and recording and don't have the time to chat. This isn't their fault obviously.

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Review from Duncan E (Son of Resident) published on 27 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident in the home for 2 short stays. He felt at home and comfortable well supported by the staff to get the most out of his life. The family felt the staff were attentive and friendly at all times. We thought there was a very good atmosphere in the place, the management was very organised,
the staff were attentive but also encouraged everybody to do as much as they were able for themselves.

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Review from Anthony G (Cousin of Resident) published on 19 October 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin, who was totally immobile, was provided with a light airy room with pleasant outdoor views. All staff including those in reception knew her name and her likes and dislikes. She was treated with great respect and every attempt was made to ensure that she was comfortable. The food was very
well presented with the additional provision of mid-morning and afternoon snacks, and supper.
Although my cousin was not robust enough to visit the communal rooms every effort was made to ensure that she had an opportunity to chat. A variety of staff took time to visit her room to engage her in general conversation. The nursing was excellent and there was always a genuine concern for her comfort and well-being. At key moments in her stay I was always well briefed on the situation. In conclusion I was always confident that my cousin was receiving the best of care and attention and I have nothing but praise for the home.

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Current Review Score: 9.8 (9.769)

Overview of Review Score

The Review Score of 9.8 (9.769) out of 10 for Kingland House Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.769 for Kingland House Residential Home is calculated as follows: ( (228 Excellents x 5) + (57 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 290 Ratings = 4.769

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kingland House Residential Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Jan 2025

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

Meet the Team (1)

Tracy

Tracy Waite

Job Title: Registered Manager

Tracy, who is originally from London but has lived in Dorset since 1977, has worked in care on a personal and professional level for 33 years.
Tracy is passionate about maintaining high standards in the care environment. This passion focuses her to lead the team alongside Maria at Kingland House. As the previous Head of Care at Kingland, Tracy has learnt new qualities and skills that she can use in her role as Deputy Manager.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Kingland House Residential Home to verify any information. View our terms and conditions. Kingland House Residential Home has an Enhanced Service - more info.