Submit a Review for The Laurels & Pine Lodge
33/37 Foxholes Road, Oakdale, Poole, BH15 3NA
View Full Details of The Laurels & Pine LodgeLatest Reviews for The Laurels & Pine Lodge
12 December 2025
We always feel like part of a big family. All the staff make our visits a special time. We have a big extended family and all the great grandkids love coming.
11 December 2025
I have spent much of the past two days in Pine Lodge. During that time I have seen the usual high standard of compassion and care. But what has been amazing and very heart-warming, has been the way the activities have brought joy into the lives of so many of the residents. This morning Sadie, the Activities Co-ordinator had a table of ladies cackling with laughter over some decorations they were making and later in the day a young pianist led the room in singing, whistling and dancing; he also allowed one of the residents to surprise us all with how well she can play! The joy was palpable.
09 December 2025
On arrival I am always greeted with a smile and whoever lets me in makes sure you sign in. Staff are happy to help and answer any questions you may have. Management staff always give you time to discuss any issues. My relative is receiving excellent care and seems content. Thank you to all.
25 November 2025
Satisfied good care is taken with my father, not so happy about the length of time spent in the dining room outside meal times , in his wheelchair, the armchairs in the lounge are much more comfortable
24 November 2025
I visit my mum twice a week and i am always welcomed with a smile and a warm welcome from the the carers.mum has lots of toys which she loves like real animals and baby's.the carers are very respectful of them.mum is very happy enjoys the singers that the entertainment girls find for them.the food is always lovely I am always offered a cuppa and a piece of cake.the hairdresser is very nice mums enjoys having her hair done.her room is always clean and all the staff are very kind
21 October 2025
The staff at The Laurels & Pine Lodge are always so welcoming to visitors and create a calm and loving environment. Their interactions with the residents are gentle, humorous, lively, careful and evidence their knowledge of the many and changing needs of those in their care. I have complete confidence and peace of mind for the care of my mum. Thank you.
24 September 2025
There's always a full programme of events for the residents - family fun days, bus trips and musical entertainment. I attended the family day in August and it is easy to see how my relative enjoys sitting and watching what is going on, it provides social interaction and something to talk about. The home is also keen to encourage family members to participate - the recent relatives' meeting was an opportunity for the home to lay out it's plans for the short (and longer) term, and for relatives to ask questions. All rounded off with a fun quiz. Though the staff put in a lot of work for these events, my siblings and I see them also putting the same effort in for the more mundane activities and tasks (this includes the housekeeping and catering staff who seem to know the names of all the residents). We feel we made the right decision when choosing The Laurels.
13 August 2025
Outdoor event hosted by a member of staff with drinks in the sunshine and had a fun and great time.
01 July 2025
Over and beyond our expectations, it was wonderful. We both had a lovely time. The thought and care that was taken meant so much through this very difficult time. We were made to feel very special. Thank you so very much.
01 May 2025
The staff are very kind and caring, and do everything they can to keep people happy through a wide range of activities. I have visited over 3 years and the high standards have never slipped. They retain their staff so you always see a friendly face, who is able to give continuity of care.
17 April 2025
All the team at Laurels & Pine Lodge have made Mum really comfortable and included. She settled in straight away and made a choice to stay on after her initial 2 week respite which was so good as as a family we were concerned for her safety alone at home. Thank you to all the staff for making her so welcome and for all that you do, she has gone back to how she was 2 or 3 years ago.
10 April 2025
On Sunday the 30th of March we came to the Laurels and pine to attend their mother's day event. The whole evening was lovely the food was really nice and the atmosphere made us feel like part of a family. My son came with us and he was treated with such love and respect it was just such an amazing evening as all events have been. So impressed and I think the team always go above and beyond to make us feel welcome.
21 October 2024
I have generally found the staff and leadership to be helpful and caring towards residents. Also the staff I have met have been helpful. As a family member, it is really important to know that Dad is being well looked after. Thank you for your good work. It would be helpful to find a solution to losing items of laundry - e.g. if you can recommend suitable ways to label.
23 September 2024
Always look forward to visiting mum as I care for a brain injured husband so its enlightenment for me. The residents make me laugh with the things they say, they are all so happy without a care in the world. They are all so well looked after and loved by the staff who I find work really hard and put the residents needs first. I couldn't wish mum to be in a better residential home. Thank you all.
23 September 2024
A lovely welcoming care home. The staff are friendly yet professional. Lots of activities with photos online. Our relative is very happy here. The chef also makes lovely cakes on their birthdays and the catering is excellent.
18 September 2024
Activities are very well organised and advertised on social media. The chef does a wonderful job, and it is lovely to see photos of the celebration birthday cakes.
18 September 2024
Whenever I visit, the staff always know where my mother is and what she is doing. I'm very happy with the care and attention she receives. Full marks to the entertainments staff who, in addition to organising events, spend a lot of time just interacting with residents. Management staff are approachable and always prepared to assist with inquiries.
10 June 2024
My mother-in-law has been in this rest home for nearly 9 weeks and my husband and I are delighted with the care and attention she is receiving. After the initial 8-week respite period we didn't even bother looking at other homes, why would we? The food is excellent and a really good variety and the level of care is a really high standard. My mother-in-law now always looks clean and tidy. She is warm and safe, thanks to the friendliness and hard work of the carers. The manager is always approachable and accessible.
25 April 2024
When visiting my mother, she is always happy and does not stop telling us how lovely her meals are. The care home is clean and tidy, and there are a lot of activities laid on for the residents. The staff are always polite and friendly.
25 April 2024
Amazing care home. They take extremely good care of my grandmother. They do regular events and activities, and most of the time, they get all the family involved. My grandmother is extremely happy here, and when we come to visit, we are warmly welcomed and made to feel comfortable. The food is delicious, and there is always a variety for the residents. Overall experience is 10/10.
Latest Reviews for The Laurels & Pine Lodge
12 December 2025
We always feel like part of a big family. All the staff make our visits a special time. We have a big extended family and all the great grandkids love coming.
11 December 2025
I have spent much of the past two days in Pine Lodge. During that time I have seen the usual high standard of compassion and care. But what has been amazing and very heart-warming, has been the way the activities have brought joy into the lives of so many of the residents. This morning Sadie, the Activities Co-ordinator had a table of ladies cackling with laughter over some decorations they were making and later in the day a young pianist led the room in singing, whistling and dancing; he also allowed one of the residents to surprise us all with how well she can play! The joy was palpable.
09 December 2025
On arrival I am always greeted with a smile and whoever lets me in makes sure you sign in. Staff are happy to help and answer any questions you may have. Management staff always give you time to discuss any issues. My relative is receiving excellent care and seems content. Thank you to all.
25 November 2025
Satisfied good care is taken with my father, not so happy about the length of time spent in the dining room outside meal times , in his wheelchair, the armchairs in the lounge are much more comfortable
24 November 2025
I visit my mum twice a week and i am always welcomed with a smile and a warm welcome from the the carers.mum has lots of toys which she loves like real animals and baby's.the carers are very respectful of them.mum is very happy enjoys the singers that the entertainment girls find for them.the food is always lovely I am always offered a cuppa and a piece of cake.the hairdresser is very nice mums enjoys having her hair done.her room is always clean and all the staff are very kind
21 October 2025
The staff at The Laurels & Pine Lodge are always so welcoming to visitors and create a calm and loving environment. Their interactions with the residents are gentle, humorous, lively, careful and evidence their knowledge of the many and changing needs of those in their care. I have complete confidence and peace of mind for the care of my mum. Thank you.
24 September 2025
There's always a full programme of events for the residents - family fun days, bus trips and musical entertainment. I attended the family day in August and it is easy to see how my relative enjoys sitting and watching what is going on, it provides social interaction and something to talk about. The home is also keen to encourage family members to participate - the recent relatives' meeting was an opportunity for the home to lay out it's plans for the short (and longer) term, and for relatives to ask questions. All rounded off with a fun quiz. Though the staff put in a lot of work for these events, my siblings and I see them also putting the same effort in for the more mundane activities and tasks (this includes the housekeeping and catering staff who seem to know the names of all the residents). We feel we made the right decision when choosing The Laurels.
13 August 2025
Outdoor event hosted by a member of staff with drinks in the sunshine and had a fun and great time.
01 July 2025
Over and beyond our expectations, it was wonderful. We both had a lovely time. The thought and care that was taken meant so much through this very difficult time. We were made to feel very special. Thank you so very much.
01 May 2025
The staff are very kind and caring, and do everything they can to keep people happy through a wide range of activities. I have visited over 3 years and the high standards have never slipped. They retain their staff so you always see a friendly face, who is able to give continuity of care.
17 April 2025
All the team at Laurels & Pine Lodge have made Mum really comfortable and included. She settled in straight away and made a choice to stay on after her initial 2 week respite which was so good as as a family we were concerned for her safety alone at home. Thank you to all the staff for making her so welcome and for all that you do, she has gone back to how she was 2 or 3 years ago.
10 April 2025
On Sunday the 30th of March we came to the Laurels and pine to attend their mother's day event. The whole evening was lovely the food was really nice and the atmosphere made us feel like part of a family. My son came with us and he was treated with such love and respect it was just such an amazing evening as all events have been. So impressed and I think the team always go above and beyond to make us feel welcome.
21 October 2024
I have generally found the staff and leadership to be helpful and caring towards residents. Also the staff I have met have been helpful. As a family member, it is really important to know that Dad is being well looked after. Thank you for your good work. It would be helpful to find a solution to losing items of laundry - e.g. if you can recommend suitable ways to label.
23 September 2024
Always look forward to visiting mum as I care for a brain injured husband so its enlightenment for me. The residents make me laugh with the things they say, they are all so happy without a care in the world. They are all so well looked after and loved by the staff who I find work really hard and put the residents needs first. I couldn't wish mum to be in a better residential home. Thank you all.
23 September 2024
A lovely welcoming care home. The staff are friendly yet professional. Lots of activities with photos online. Our relative is very happy here. The chef also makes lovely cakes on their birthdays and the catering is excellent.
18 September 2024
Activities are very well organised and advertised on social media. The chef does a wonderful job, and it is lovely to see photos of the celebration birthday cakes.
18 September 2024
Whenever I visit, the staff always know where my mother is and what she is doing. I'm very happy with the care and attention she receives. Full marks to the entertainments staff who, in addition to organising events, spend a lot of time just interacting with residents. Management staff are approachable and always prepared to assist with inquiries.
10 June 2024
My mother-in-law has been in this rest home for nearly 9 weeks and my husband and I are delighted with the care and attention she is receiving. After the initial 8-week respite period we didn't even bother looking at other homes, why would we? The food is excellent and a really good variety and the level of care is a really high standard. My mother-in-law now always looks clean and tidy. She is warm and safe, thanks to the friendliness and hard work of the carers. The manager is always approachable and accessible.
25 April 2024
When visiting my mother, she is always happy and does not stop telling us how lovely her meals are. The care home is clean and tidy, and there are a lot of activities laid on for the residents. The staff are always polite and friendly.
25 April 2024
Amazing care home. They take extremely good care of my grandmother. They do regular events and activities, and most of the time, they get all the family involved. My grandmother is extremely happy here, and when we come to visit, we are warmly welcomed and made to feel comfortable. The food is delicious, and there is always a variety for the residents. Overall experience is 10/10.