The Laurels & Pine Lodge

33/37 Foxholes Road, Oakdale, Poole BH15 3NA

The Laurels and Pine Lodge consists of lovingly restored cottages, making for a stylish setting in which adults with care needs can source expert assistance while enjoying a comfortable retirement.

Located in picturesque Oakdale, lying within the coastal town of Poole in Dorset, The Laurels and Pine Lodge is well presented with secluded, manicured and easy access gardens and a spacious front-facing patio from which residents can enjoy get-togethers or simply watch the world go by.

A fully trained, compassionate and caring team has created an exceptional care home equipped with 54 en-suite bedrooms in total, 32 in The Laurels and 22 in Pine Lodge, a specialist dementia care unit. In addition the home offers ample spaces inside and out, so residents are free to enjoy both companionship and privacy.

The Laurels and Pine Lodge is a family home created with three underlying values at its core. These are care, comfort and companionship.

Group: Hartford Care Ltd

Person in charge: Ian Finnie (General Manager)

Local Authority / Social Services: Borough of Poole Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 55 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Cancer Care • Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 60+.

Single Rooms: 55

Rooms with ensuite WC: 55

Facilities & Services: Palliative Care • Day Care • Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on The Laurels & Pine Lodge: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.1 (maximum of 10) for The Laurels & Pine Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 41 Reviews over all time. This Average Rating is also the rating value for The Laurels & Pine Lodge in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 9 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.319 for The Laurels & Pine Lodge is calculated as follows: ( (193 Excellents x 5) + (238 Goods x 4) + (42 Satisfactorys x 3) ) ÷ 473 Ratings = 4.319

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.818 Points relating to the number of positive Reviews for The Laurels & Pine Lodge is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 11 positive Reviews (55 registered maximum number of service users ÷ 5). 9 Reviews ÷ 11 Target = 0.818

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.1 The Laurels & Pine Lodge has a Review Score of 9.1 (9.137) from 41 Reviews


Average Ratings

  • Excellent
    14
  • Good
    27
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Laurels & Pine Lodge?

  • Extremely LIKELY
    28
  • Likely
    11
  • Don't know
    2
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Laurels & Pine Lodge

  • Daughter of Resident/Service User
    14
  • Resident / Service User
    5
  • Granddaughter of Resident/Service User
    4
  • Niece of Resident/Service User
    4
  • Son of Resident/Service User
    4
  • more

Very pleased with the care and attention that my sister gets in the home. Food very good, carers always helpful.

How likely would you be to recommend The Laurels & Pine Lodge? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4 out of 5

I am satisfied with the care home and the care provided.

How likely would you be to recommend The Laurels & Pine Lodge? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4 out of 5

It is a comfort for us to know that mum is safe and well cared for. The staff are so friendly and kind to her and to us when we visit. When we saw her this week there was a maintenance issue with her toilet which the helpful maintenance man attended to more or less straight away.

Mum also enjoyed the entertainment that afternoon singing along with the land girls. With the recent snow and bad weather, it was a relief to know that she would be well looked after when we couldn't visit.

How likely would you be to recommend The Laurels & Pine Lodge? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.2 out of 5

Mum has been in The Laurels for about a year now. My husband and I (and our family) have been very happy with her stay there. Although not one of the new slicker care homes, The Laurels is a very homely place and suits Mum well. I always feel comfortable visiting there -we are always greeted warmly by the staff. I can't praise the carers enough - there are always plenty about and they always seem extremely kind to the residents. I feel that she's in good hands there. Even the smallest medical concern seems to be dealt with quickly. Clean and no smell. Mum always says that the food is good and she enjoys all the activities that are organised.

How likely would you be to recommend The Laurels & Pine Lodge? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

I cannot speak highly enough about The Laurels & Pines Lodge. Mum has been living at The Laurels for over 2 years now and she has made friends with a couple of residents. She enjoys her food and she has a choice every day of what you would like to eat. Loves any musical entertainment. The staff are very kind, friendly and helpful and we are always given a warm welcome when we visit. Would and have recommended The Laurels to anyone that has asked about it.

How likely would you be to recommend The Laurels & Pine Lodge? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.6 out of 5

We found the care and attention my sister received at The Laurels & Pine Lodge excellent she had everything that she needed and never looked unhappy which helped us.
I can't thank the staff enough she also looks clean and well dressed. Well done every one of you.

How likely would you be to recommend The Laurels & Pine Lodge? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

I visited my aunt again recently and was delighted to find her happily listening to wartime music in the lounge with other residents. We came out to the dining room to have a quiet chat. She was very content with her environment, the food and the staff. Fortunately, she keeps very well. Her clothes although old and shabby were clean. Her hair was clean and styled. I know she gets eye tests but prefers her old glasses! She says she has no needs but if she did she would not hesitate to ask a member of staff. We were joined by an admin staff member who obviously knew my aunt well. She is a joy to visit and I think she is in the right home and would not hesitate to recommend.

How likely would you be to recommend The Laurels & Pine Lodge? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Staff

Management

Safety / Security

Rooms

Average Rating:   4 out of 5

I found the staff to know all about my friend, his likes and dislikes, apart from the obvious medical residents are treated like human beings. Individual care not just group care. Very clean and no smell, good choice of food shown at meal times and alcohol allowed.
I've been to several homes over time and this one really considers the resident's requirements. There is the main unit and 'The Pines' for those with dementia.

How likely would you be to recommend The Laurels & Pine Lodge? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

Stayed for two weeks respite care. Found staff kind and caring. Food plentiful and enjoyable. Everything seemed clean.

How likely would you be to recommend The Laurels & Pine Lodge? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.4 out of 5

The staff always greet with a smile and offer of tea/coffee and biscuit. Mum is always dressed and clean and tidy. She often has some pretty nail varnish to match her clothes. I usually phone ahead so that she can be moved to a quiet room when we arrive. Mum does not say much now and whispers and it is easier to communicate without the noise from the main area.
The staff treat the residents carefully even the rather difficult ones and are always there to clear away and clean up. When residents have an embarassing moment or are taken ill, often screens are put round them to protect their privacy.

How likely would you be to recommend The Laurels & Pine Lodge? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

My mother has been a resident in both The Laurels & Pine Lodge for just over a year. She suffers from advanced dementia and is, therefore, vulnerable. Throughout her time there, she has been treated with the utmost care and compassion. I have always found the staff to be warm and friendly whenever I visit. In general, I feel my mother enjoys very good care. Only negatives have been that she has often been wearing others clothing (I know this is the subject of review and resolution).

How likely would you be to recommend The Laurels & Pine Lodge? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.9 out of 5

Overall the care in place is of a good standard. The staff are always welcoming and polite when we visit.
The home has upgraded furniture on the ground floor, which has made the rooms more pleasant to sit and meet residents.
Cleaning sometimes on the carpet is not thorough, but that maybe due to short staff or busy with residents.
It would be good practice if the review of the care plan with relatives is more specific with times and dates, and could email be used, particularly if relatives live away from the care home?

How likely would you be to recommend The Laurels & Pine Lodge? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.9 out of 5

Extremely warm and welcoming. Staff are helpful and enthusiastic.
Food tasty and nutritious, the home is kept clean and tidy.
Activities are good, outings are arranged and relatives are kept informed.

How likely would you be to recommend The Laurels & Pine Lodge? Extremely Likely

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4 out of 5

Since my mother moved to this new home, we have all been treated with courtesy by professional, caring staff at all levels. From management to auxiliary level. Even though my mother is bed bound and unable to participate in activities, she is always considered for light therapy, music and CD and is read to. She is also included with holy communion and regularly seen by visiting chaplaincy staff and other services as appropriate. We are always advised of changes in her condition or interventions by the medical team and generally supported as part of mum's excellent care and seamfree transition from her previous home. Well done.

How likely would you be to recommend The Laurels & Pine Lodge? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

Mother spent nearly 2 months here over December and January while we were on holiday and she was well looked after and enjoyed the friendly staff and the care she was given. There was a time when we could not visit due to an infection that could have caused problems if we had, but with the measures put in place, mother did not become infected. Also, she was well looked after and the Christmas period was very well put together.
The bedrooms are a little small and are in need of some uplifting.

How likely would you be to recommend The Laurels & Pine Lodge? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4 out of 5

Good value with warm understanding staff. Convenient location in the Parkstone/Poole area. Modern rooms with TV (some with washroom).

Staff always polite and friendly and happy to accommodate.

Of numerous care homes I audited prior to my mother's placement, the Laurels was by far the best overall care home.

How likely would you be to recommend The Laurels & Pine Lodge? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.6 out of 5

Hollie Cobbett-Payne, Marketing Coordinator at The Laurels & Pine Lodge responded to this review on 08 Mar 2017:

Hi Martyn,

Thank you very much for your kind review, I hope your mother continues to enjoy her life at The Laurels! All of our rooms come with en-suite facilities and we are continuing to make sure The Laurels & Pine Lodge is decorated to a high standard.

Thanks again.
Hartford Care Team

My mother has been a resident for around 5 years now. She views the home as her real home now and has developed a sense of community and has joined in with activities. The home has been welcoming and supportive towards my father who visits daily.
The Laurels has improved my parent's quality of life.

How likely would you be to recommend The Laurels & Pine Lodge? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.1 out of 5

My grandad has been in another home and didn't settle there. Since he has been at the Laurels & Pine Lodge, he has made friends and socialises with the other residents & staff. He enjoys joining in with the activities and says that the food is very good.
It is a great relief that he is being so well looked after. It has taken a lot of pressure off of the family.

How likely would you be to recommend The Laurels & Pine Lodge? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.4 out of 5

Mother has been at the Laurels for nine months and has been happy. Her health is not so good now, but all the staff have risen to the challenge of providing the right care for mother's extra needs. Mother has put weight on, which must speak well of the catering. All the staff and I do mean all the staff, are genuinely friendly and helpful. The interaction is natural, jovial and genuine, while always respecting the needs and wants of their residents. They have good activities, with quizzes, games, craft, trips out and entertainers that come into the home. The Laurels has had a makeover that has been carried out sympathetically, making it look modern, while not losing that homely feel. That point is important, Homely! Any concerns that you always have when deciding on when and where your relative will be looked after, has been totally dispelled. We are kept well informed and can now relax knowing that mother is being well looked after in a friendly and homely environment.

How likely would you be to recommend The Laurels & Pine Lodge? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

The Laurels has a pleasant and personal feel to it and the rooms are comfortable and neutral. My dad has been a resident for some months now and his needs are well cared for. The staff are patient and kind to dad (and to me) and I appreciate this. I would recommend this home to other families.

How likely would you be to recommend The Laurels & Pine Lodge? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

The staff are always friendly and helpful and able to provide information on dad's current health with no problems. They care for the clients extremely well. Dad has Alzheimer's and they are able to cope with him perfectly. He gets on well with the carers.

How likely would you be to recommend The Laurels & Pine Lodge? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

Friendly people to talk to. Comfortable, warm and homely. Easy access. Good food and cheerful, helpful staff. I attend three days a week and have slept overnight when my wife was not well. I was well looked after and everybody was very kind and patient.

How likely would you be to recommend The Laurels & Pine Lodge? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

My husband enjoys going to this Day Centre three times a week. The staff are very cheerful and welcoming. He has coffee on arrival and a three-course meal at lunch time which he always says is delicious, especially the soup! There is entertainment which he can join in if he wants to. I feel that he is very safe and well looked after here and the homely atmosphere suits him.

How likely would you be to recommend The Laurels & Pine Lodge? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

Would recommend the home due to the diligent care provided by all staff. The home and the facilities are of a high standard, and activities provided are perfect for all residents. Could not fault the support provided to the family members.

How likely would you be to recommend The Laurels & Pine Lodge? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

A friendly welcome into a pleasant room. Staff are helpful at all times. I felt that at times they were undermanned. Particularly at night.

How likely would you be to recommend The Laurels & Pine Lodge? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4 out of 5

Communication between management and family is very poor.

How likely would you be to recommend The Laurels & Pine Lodge? Don't know

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.5 out of 5

Based on my first initial visit I do not feel I am in a position to pass comment on many of the ratings. I can however, say that we were made to feel welcome and were greeted and questioned twice about who we were - good security.
The home felt friendly but a little cramped and tired, I don't know the comparative cost of care but in comparison, another care centre in Poole has a much larger communal area although building (outside) in general state of repair.

How likely would you be to recommend The Laurels & Pine Lodge? Don't know

Facilities

Cleanliness

Activities

Safety / Security

Average Rating:   3.8 out of 5

I have always found the staff to be helpful. I think it is kept very clean here.

How likely would you be to recommend The Laurels & Pine Lodge? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.2 out of 5

No problems and any concerns have been dealt with satisfactory outcome and sympathy.

How likely would you be to recommend The Laurels & Pine Lodge? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

All staff are very helpful.

How likely would you be to recommend The Laurels & Pine Lodge? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.6 out of 5

Warm and friendly atmosphere there. Homely and comfortable. All the staff are very helpful and kind to residents. Very good entertainment organiser.

How likely would you be to recommend The Laurels & Pine Lodge? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Mum has been a resident for about 6 months now and we are very pleased with her care. All the staff are extremely helpful and caring and it is a relief to us that she is safe and being well looked after.

How likely would you be to recommend The Laurels & Pine Lodge? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.2 out of 5

The staff are friendly and I know my nan is safe there. I would welcome the facilities for visitors to make their own refreshments. General refurbishment would be nice as some things seem a little dated.

How likely would you be to recommend The Laurels & Pine Lodge? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.9 out of 5

Living away in the Channel Islands and therefore unable to visit as often as i would have liked. I felt confident that my uncle was in good hands and cared for.

How likely would you be to recommend The Laurels & Pine Lodge? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

My uncle spent the last few years of his life at The Laurels and was very well looked after. The staff were very caring. When my uncle arrived at The Laurels he was very underweight but within a matter of months he gained weight and looked much healthier and happier. It was a comfort to me that my uncle was in such capable hands.

How likely would you be to recommend The Laurels & Pine Lodge? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Very clean - NO SMELLS. friendly staff - residents well cared for.

How likely would you be to recommend The Laurels & Pine Lodge? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Average Rating:   4.3 out of 5

I enjoy living at The Laurels and the care I receive is very good. All the staff are very kind and considerate. The food is excellent. I wouldn't want to live anywhere else. I enjoy the entertainment. I am very comfortable here.

How likely would you be to recommend The Laurels & Pine Lodge? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

Very clean no smells. Friendly staff, residents well cared for.

How likely would you be to recommend The Laurels & Pine Lodge? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4 out of 5

I have lived here since September. It suits me, its comfortable and clean. The staff are really lovely and friendly and helpful.

How likely would you be to recommend The Laurels & Pine Lodge? Extremely Likely

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

All the staff are all very caring and lovely. I have no concerns over the care my granddad is receiving. They always make sure he is ok and if having a bad day will go out of their way to help him feel better. Just want to say 'Thank You' to all the staff for making us all feel so welcome.

How likely would you be to recommend The Laurels & Pine Lodge? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

Lovely homely care home with happy dedicated carers who encourage my mum and help her with music therapy crafts, dance, singsongs, outings and helping mum live with dementia. I would recommend.

How likely would you be to recommend The Laurels & Pine Lodge? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

Submit a Review for The Laurels & Pine Lodge

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

February 2018

April 2017

March 2017

Skills for Care Accolades

Recipient: Hartford Care Ltd

Date: Wednesday 01 Mar 2017

more details

February 2016

Job Vacancies

Staff Profiles

Ian

Ian Finnie

Job Title: Home Manager

Joined: 2015

Description:

The day to day registered manager is Ian Finnie. Ian has over 30 year management experience, 10 of which have been in the care sector.

Ian first job within the care industry was with Charitable Trust, who needed a multi-site, multi business Manager to open and commission a property Retirement Village in Nottingham. He then moved on to run a large home for people with Mental Health issues in Norwich, before returning to Nottingham to run a Residential and Dementia home in Radcliffe-on-Trent.

Ian recently re-located 200 miles to Poole, with his Fiancé and her youngest son, to come and work with a quality-driven, resident-centered organisation - Hartford Care, here at The Laurels & Pine Lodge.

Claudia

Claudia Cullen

Job Title: Head of Care

Joined: 2015

Description:

Claudia was promoted to Head of Care at The Laurels and Pine Lodge in June 2016, having worked in the home previously as a Senior Care Assistant since 2015. Claudia brings a wealth of knowledge and skills with her in this role.

Rebecca

Rebecca Davis

Job Title: Head of Care

Joined: 2015

Description:

Rebecca was appointed Head of Care at The Laurels & Pine Lodge in November 2015.

Rebecca has been working in the care sector for over 4 years and started her career at The Laurels and Pine Lodge in 2013 as a Care Assistant.

Rebecca is very passionate about ensuring that all of their residents feel comfortable, happy, safe and cared for. She also holds her NVQ Level 3 and is very willing to enhance her knowledge and skills.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at The Laurels & Pine Lodge