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- The Laurels & Pine Lodge care home

Mum was constantly surrounded by people who genuinely cared, with her welfare and happinessNeil C(Son of Resident/Service User)

She loved it there, the staff were warm, caring, professional and became her extended familyPaul J(Son of Resident/Service User)


Mum was constantly surrounded by people who genuinely cared, with her welfare and happinessNeil C(Son of Resident/Service User)

She loved it there, the staff were warm, caring, professional and became her extended familyPaul J(Son of Resident/Service User)


The Laurels and Pine Lodge in Poole is a delightful character residence with a cosy, homely atmosphere. Originally known in the local area as ‘Stone Farm’, the cottages have been respectfully extended and lovingly restored to provide a safe, appealing and comfortable home. They can confidently say that The Laurels and Pine Lodge is one of the most warm-hearted residential care homes in Poole.
The fully trained, compassionate and caring team...
Care Provided by The Laurels & Pine Lodge
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 55 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Special Offer - for a limited time only. 1 week free when you join us a permanent resident. T&C's apply. Subject to Availability.
The price(s) shown are provided by the care home. Contact The Laurels & Pine Lodge for full pricing details and T&Cs.
Contact The Laurels & Pine Lodge to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Hartford Care Group Ltd
- Private Owned
Person in charge
- Claudia Cullen (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2017
- Number of floors: 1
Room Information
- Single Rooms (53)
- Couples/Companion Rooms (1)
Visiting
- All visitors welcome 24 hours a day. Overnight visitor accommodation may be available subject to availability
Parking
- Spaces for on-site parking available
The Laurels & Pine Lodge Reviews (107)
The Laurels & Pine Lodge has a Review Score of 9.7 (9.669) out of 10, based on 19 reviews in the last 2 years.
Over all time The Laurels & Pine Lodge has 107 reviews.
I wish my mum didn't have to live in a nursing home, and dementia is a horrible disease to witness. Given the above, I think Pine Lodge serves my mum well and I am grateful to her careers for their gentle treatment of her.
Thank you for taking the time to share your kind words. We understand how difficult it is to see a loved one living with dementia, and we truly appreciate your trust in us to care for your mum.
We are pleased to hear that you find our team warm, friendly, and caring. Your gratitude means a great deal to us, and we will be sure to share your comments with the team.
My Mum moved into the Laurels in early April. Ahe did so feeling that she didn't need a residential setting, but sadley this want the case due to her dementia. As a family we knew it had to happen, but that didn't mean it was an easy thing to do. The staff have worked hard to integrate and settle Mum and we honestly believe her standard of living has improved since she joined.
Thank you for your kind review. We understand that moving into residential care is a significant step for both residents and their families, and we are pleased to hear that our team has helped your mum settle into life at The Laurels. It is wonderful to know that you feel her quality of life has...
My sister and I have always experienced very good service from the staff. The home is very clean and welcoming. We feel our aunt is very well looked after and they are very good at seeing to her needs.
It's wonderful to know that your aunt is well looked after and that her needs are being met. Your comments mean a great deal and will be shared with the team.
We always feel like part of a big family. All the staff make our visits a special time. We have a big extended family and all the great grandkids love coming.
Thank you for taking the time to write this review. It is heart warming to know how welcome you are made to feel when visiting The Laurels & Pine Lodge. We pride ourselves on a family feel across all of Hartford Care and its wonderful to know this is felt when you visit. Your kind words will be passed on to the team.
I have spent much of the past two days in Pine Lodge. During that time I have seen the usual high standard of compassion and care. But what has been amazing and very heart-warming, has been the way the activities have brought joy into the lives of so many of the residents. This morning Sadie, the Activities Co-ordinator had a table of ladies cackling with laughter over some decorations they were making and later in the day a young pianist led the room in singing, whistling and dancing; he also allowed one of the residents to surprise us all with how well she can play! The joy was palpable.
Thank you for taking the time to write this review. It is great to hear how pleased you are with the care, support and compassion shown from the team at The Laurels & Pine Lodge. It is especially lovely to hear how happy you are with the activities provided and were able to witness the joy it brings to the residents. We will pass on your kind words to the team at The Laurels & Pine Lodge.
On arrival I am always greeted with a smile and whoever lets me in makes sure you sign in. Staff are happy to help and answer any questions you may have. Management staff always give you time to discuss any issues. My relative is receiving excellent care and seems content. Thank you to all.
Thank you for taking the time to write this review. We are happy to hear that you are always made to feel welcome when visiting The Laurels & Pine Lodge, you are happy with the care and support your relative revies and also, any issues or questions you may have are listened to and answered promptly. We will pass on your kind words to the team at The Laurels & Pine Lodge.
Satisfied good care is taken with my father, not so happy about the length of time spent in the dining room outside meal times , in his wheelchair, the armchairs in the lounge are much more comfortable
Thank you for taking the time to write this review. We are happy to hear how pleased you are with the care and support your father receives at The Laurels & Pine Lodge. Regarding transferring your father into the lounge after meal times, this will be looked in to an communicated to the team. If you...
I visit my mum twice a week and i am always welcomed with a smile and a warm welcome from the the carers.mum has lots of toys which she loves like real animals and baby's.the carers are very respectful of them.mum is very happy enjoys the singers that the entertainment girls find for them.the food is always lovely I am always offered a cuppa and a piece of cake.the hairdresser is very nice mums enjoys having her hair done.her room is always clean and all the staff are very kind
Thank you for taking the time to write this review. We are so pleased to hear how happy you are with the care and support your mum receives at The Laurels & Pine Lodge and how she is treated with kindness and respect. It is also great to hear how welcome you are made to fell when visiting. We are...
The staff at The Laurels & Pine Lodge are always so welcoming to visitors and create a calm and loving environment. Their interactions with the residents are gentle, humorous, lively, careful and evidence their knowledge of the many and changing needs of those in their care. I have complete confidence and peace of mind for the care of my mum. Thank you.
Thank you or taking the time to write this review. It is wonderful to hear how happy you are with the support your mum receives at The Laurels & Pine Lodge and that you can rest easy know that your mum is well cared for and safe. We will pass on your kind words to the team at The Laurels & Pine Lodge.
Though the staff put in a lot of work for these events, my siblings and I see them also putting the same effort in for the more mundane activities and tasks (this includes the housekeeping and catering staff who seem to know the names of all the residents). We feel we made the right decision when choosing The Laurels.
Thank you for taking the time to write this review. It is wonderful to hear how happy you are with the care and support your loved one receives at The Laurels and Pine Lodge, along with the great activities on off and we are really happy you like to join in too. The team go above and beyond and the...
Outdoor event hosted by a member of staff with drinks in the sunshine and had a fun and great time.
Thank you for taking the time to write this review. We are so pleased to hear what a great time you had during your visit to The Laurels & Pine Lodge. We look forward to seeing you again. We will pass on your kind words to the team.
Over and beyond our expectations, it was wonderful. We both had a lovely time. The thought and care that was taken meant so much through this very difficult time. We were made to feel very special. Thank you so very much.
Thank you for taking the time to write this review. We are delighted to hear how happy you are with the support received at The Laurels & Pine Lodge and how the team went above and beyond to help you through a difficult time. We will pass on your kind words to the team at The Laurels & Pine Lodge.
I have visited over 3 years and the high standards have never slipped. They retain their staff so you always see a friendly face, who is able to give continuity of care.
Thank you for talking the time to write this review. We are happy to hear that your visits to The Laurels & Pine Lodge are enjoyable and you are made to feel welcome by the team. We will pass on your kind words to the team.
Thank you to all the staff for making her so welcome and for all that you do, she has gone back to how she was 2 or 3 years ago.
Thank you for taking the time to write this review. We are so pleased to hear your mum enjoyed her time at The Laurels & Pine Lodge after her initial two week visit that she decided to stay. It is good to know that, as a family, you can rest assured that your mum is being well cared for and is supported and safe. We will pass on your kind words to the team at The Laurels & Pine Lodge.
On Sunday the 30th of March we came to the Laurels and pine to attend their mother's day event. The whole evening was lovely the food was really nice and the atmosphere made us feel like part of a family. My son came with us and he was treated with such love and respect it was just such an amazing evening as all events have been. So impressed and I think the team always go above and beyond to make us feel welcome.
Thank you for taking the time to write this lovely review. We are so pleased to hear what a wonderful day you had at The Laurels & Pine Lodge. The team will be so happy to know that you all felt so welcomed and part of the family. We will pass on your kind words to the whole team at The Laurels and Pine Lodge.
I have generally found the staff and leadership to be helpful and caring towards residents. Also the staff I have met have been helpful. As a family member, it is really important to know that Dad is being well looked after. Thank you for your good work. It would be helpful to find a solution to losing items of laundry - e.g. if you can recommend suitable ways to label.
Firstly, I would like to thank you for taking the time to leave such a lovely review. We are so pleased to hear your father has settled in so well to life at The Laurels and Pine Lodge. We are also so thrilled to hear you are pleased with the care and support at the home. Unfortunately, there is a...
Always look forward to visiting mum as I care for a brain injured husband so its enlightenment for me. The residents make me laugh with the things they say, they are all so happy without a care in the world. They are all so well looked after and loved by the staff who I find work really hard and put the residents needs first. I couldn't wish mum to be in a better residential home. Thank you all.
Thank you for taking the time to write these lovely words. It is wonderful to hear how happy and cared for your mum is at The Laurels & Pine Lodge and that you can see the care and devotion given to all our residents. It is heartwarming to know that the time spent visiting your mum also gives you...
A lovely welcoming care home. The staff are friendly yet professional. Lots of activities with photos online. Our relative is very happy here. The chef also makes lovely cakes on their birthdays and the catering is excellent.
Thank you for taking the time to write this review. We are pleased to hear how welcoming and friendly you find The Laurels & Pine Lodge. The wellbeing of our residents across Hartford Care is very important to us and we celebrate our residents in every way from the amazing activities programmes to...
Whenever I visit, the staff always know where my mother is and what she is doing. I'm very happy with the care and attention she receives. Full marks to the entertainments staff who, in addition to organising events, spend a lot of time just interacting with residents. Management staff are approachable and always prepared to assist with inquiries.
Thank you for taking the time to write this review. We are very pleased to hear how happy you are with the care and support your mother receives at The Laurels & Pine Lodge. Across Hartford Care, the well-being of our residents is very important to us so it is wonderful to hear that your mum is...
My mother-in-law has been in this rest home for nearly 9 weeks and my husband and I are delighted with the care and attention she is receiving. After the initial 8-week respite period we didn't even bother looking at other homes, why would we? The food is excellent and a really good variety and the level of care is a really high standard. My mother-in-law now always looks clean and tidy. She is warm and safe, thanks to the friendliness and hard work of the carers. The manager is always approachable and accessible.
Thank you for taking the time to write this review. We are pleased to hear how happy you are with the care and support your mother-in-law is receiving at The Laurels & Pine Lodge. It is great that she is enjoying the home-cooked meals provided and that as a family you feel she is safe and looked...
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 10 July 2021Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for The Laurels & Pine Lodge.
There are no upcoming events for The Laurels & Pine Lodge.
Awards / Recognitions (9)
- 28 Feb 2023Recipient: Hartford Care Group Ltd
- 30 Jun 2022Recipient: Hartford Care Group Ltd
- 30 Jun 2021Recipient: Hartford Care Group Ltd
Accreditations
There are no accreditations posted yet for The Laurels & Pine Lodge.
Meet the Team (2)

As Home Manager at The Laurels and Pine Lodge Residential Home, I am proud of the journey I have taken, and I feel deeply privileged to work with such a dedicated team and wonderful residents.
I began my career here as a carer and over the years, through determination and a passion for the care industry, I was fortunate enough to progress through the roles from Senior Carer all the way to Home Manager.
I love what I do and feel privileged to make a difference in our residents' lives. Person-centred care is central to my approach, ensuring every resident is treated with respect, compassion, and dignity. It's not just about providing care; it's about building meaningful relationships and ensuring that each resident feels like a valued part of our family here at The Laurels and Pine Lodge.
I am grateful for the opportunity to lead a team of dedicated professionals and to continue providing the highest standard of care for our residents. Every day is a chance to learn, grow, and make a positive impact, which makes this job so special to me.

I have worked at The Laurels and Pine Lodge for ten years now, starting my career with Hartford Care back in 2013 as a Care Assistant, becoming a Senior Care Assistant in 2017 and now being promoted to Deputy Manager.
I love working here, we have a fabulous, supportive team at The Laurels and Pine Lodge, and I love being able to give the residents and their families the best care possible and uphold the company values of care, comfort and companionship.
Frequently Asked Questions about The Laurels & Pine Lodge
What types of Care is The Laurels & Pine Lodge registered for?
Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does The Laurels & Pine Lodge have?
There are 53 Single Rooms and 1 Couples/Companion Room.
What are the Facilities & Services at The Laurels & Pine Lodge?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is The Laurels & Pine Lodge to the centre of Poole?
2.2 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Laurels & Pine Lodge to verify any information. View our terms and conditions. The Laurels & Pine Lodge has an Enhanced Service -more info.