33/37 Foxholes Road, Oakdale, Poole BH15 3NA
The Laurels and Pine Lodge consists of lovingly restored cottages, making for a stylish setting in which adults with care needs can source expert assistance while enjoying a comfortable retirement.
Located in picturesque Oakdale, lying within the coastal town of Poole in Dorset, The Laurels and Pine Lodge is well presented with secluded, manicured and easy access gardens and a spacious front-facing patio from which residents can enjoy get-togethers or simply watch the world go by.
A fully trained, compassionate and caring team has created an exceptional care home equipped with 54 en-suite bedrooms in total, 32 in The Laurels and 22 in Pine Lodge, a specialist dementia care unit. In addition the home offers ample spaces inside and out, so residents are free to enjoy both companionship and privacy.
The Laurels and Pine Lodge is a family home created with three underlying values at its core. These are care, comfort and companionship.
Group: Hartford Care Ltd
Person in charge: Ian Finnie (General Manager)
Local Authority / Social Services: Borough of Poole Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 55 Service Users
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Alzheimer's • Cancer Care • Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment
Admission Information: Ages 60+.
Single Rooms: 55
Rooms with ensuite WC: 55
Facilities & Services: Palliative Care • Day Care • Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on The Laurels & Pine Lodge: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.1 (maximum of 10) for The Laurels & Pine Lodge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.3 out of 5 from 41 Reviews over all time. This Average Rating is also the rating value for The Laurels & Pine Lodge in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.8 out of 5 from 9 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.319 for The Laurels & Pine Lodge is calculated as follows: ( (193 Excellents x 5) + (238 Goods x 4) + (42 Satisfactorys x 3) ) ÷ 473 Ratings = 4.319
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.818 Points relating to the number of positive Reviews for The Laurels & Pine Lodge is based on 9 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 11 positive Reviews (55 registered maximum number of service users ÷ 5). 9 Reviews ÷ 11 Target = 0.818
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
The Laurels & Pine Lodge has a Review Score of 9.1 (9.137) from 41 Reviews
Review submitted from a Postal Card by K J (Sister of Resident) on Friday 20 April 2018. Relates to March 2018.
Very pleased with the care and attention that my sister gets in the home. Food very good, carers always helpful.
How likely would you be to recommend The Laurels & Pine Lodge? Extremely Likely
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Review submitted from a Postal Card by Scott W (Son of Resident) on Tuesday 17 April 2018. Relates to March 2018.
I am satisfied with the care home and the care provided.
How likely would you be to recommend The Laurels & Pine Lodge? Likely
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Review submitted from a Postal Card by Jacqueline P (Daughter of Resident) on Thursday 5 April 2018. Relates to March 2018.
It is a comfort for us to know that mum is safe and well cared for. The staff are so friendly and kind to her and to us when we visit. When we saw her this week there was a maintenance issue with her toilet which the helpful maintenance man attended to more or less straight away.
Mum also enjoyed the entertainment that afternoon singing along with the land girls. With the recent snow and bad weather, it was a relief to know that she would be well looked after when we couldn't visit.
How likely would you be to recommend The Laurels & Pine Lodge? Extremely Likely
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Review submitted from a Website Submission by Kay O (Daughter of Resident) on Monday 2 April 2018. Relates to March 2018.
Mum has been in The Laurels for about a year now. My husband and I (and our family) have been very happy with her stay there. Although not one of the new slicker care homes, The Laurels is a very homely place and suits Mum well. I always feel comfortable visiting there -we are always greeted warmly by the staff. I can't praise the carers enough - there are always plenty about and they always seem extremely kind to the residents. I feel that she's in good hands there. Even the smallest medical concern seems to be dealt with quickly. Clean and no smell. Mum always says that the food is good and she enjoys all the activities that are organised.
How likely would you be to recommend The Laurels & Pine Lodge? Extremely Likely
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Review submitted from a Website Submission by Julie M (Daughter of Resident) on Sunday 18 March 2018. Relates to February 2018.
I cannot speak highly enough about The Laurels & Pines Lodge. Mum has been living at The Laurels for over 2 years now and she has made friends with a couple of residents. She enjoys her food and she has a choice every day of what you would like to eat. Loves any musical entertainment. The staff are very kind, friendly and helpful and we are always given a warm welcome when we visit. Would and have recommended The Laurels to anyone that has asked about it.
How likely would you be to recommend The Laurels & Pine Lodge? Extremely Likely
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Review submitted from a Postal Card by S C (Sister of Resident) on Thursday 22 February 2018. Relates to February 2018.
We found the care and attention my sister received at The Laurels & Pine Lodge excellent she had everything that she needed and never looked unhappy which helped us.
I can't thank the staff enough she also looks clean and well dressed. Well done every one of you.
How likely would you be to recommend The Laurels & Pine Lodge? Extremely Likely
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Review submitted from a Postal Card by Liz W (Niece of Resident) on Tuesday 24 October 2017. Relates to October 2017.
I visited my aunt again recently and was delighted to find her happily listening to wartime music in the lounge with other residents. We came out to the dining room to have a quiet chat. She was very content with her environment, the food and the staff. Fortunately, she keeps very well. Her clothes although old and shabby were clean. Her hair was clean and styled. I know she gets eye tests but prefers her old glasses! She says she has no needs but if she did she would not hesitate to ask a member of staff. We were joined by an admin staff member who obviously knew my aunt well. She is a joy to visit and I think she is in the right home and would not hesitate to recommend.
How likely would you be to recommend The Laurels & Pine Lodge? Extremely Likely
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Review submitted from a Postal Card by Peter T (Friend of Resident) on Tuesday 5 September 2017. Relates to August 2017.
I found the staff to know all about my friend, his likes and dislikes, apart from the obvious medical residents are treated like human beings. Individual care not just group care. Very clean and no smell, good choice of food shown at meal times and alcohol allowed.
I've been to several homes over time and this one really considers the resident's requirements. There is the main unit and 'The Pines' for those with dementia.
How likely would you be to recommend The Laurels & Pine Lodge? Extremely Likely
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Review submitted from a Postal Card by Colin P (Resident) on Thursday 15 June 2017. Relates to May 2017.
Stayed for two weeks respite care. Found staff kind and caring. Food plentiful and enjoyable. Everything seemed clean.
How likely would you be to recommend The Laurels & Pine Lodge? Extremely Likely
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Review submitted from a Website Submission by Pat (Daughter of Resident) on Monday 20 March 2017. Relates to March 2017.
The staff always greet with a smile and offer of tea/coffee and biscuit. Mum is always dressed and clean and tidy. She often has some pretty nail varnish to match her clothes. I usually phone ahead so that she can be moved to a quiet room when we arrive. Mum does not say much now and whispers and it is easier to communicate without the noise from the main area.
The staff treat the residents carefully even the rather difficult ones and are always there to clear away and clean up. When residents have an embarassing moment or are taken ill, often screens are put round them to protect their privacy.
How likely would you be to recommend The Laurels & Pine Lodge? Extremely Likely
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Review submitted from a Postal Card by N C (Son of Resident) on Monday 20 March 2017. Relates to February 2017.
My mother has been a resident in both The Laurels & Pine Lodge for just over a year. She suffers from advanced dementia and is, therefore, vulnerable. Throughout her time there, she has been treated with the utmost care and compassion. I have always found the staff to be warm and friendly whenever I visit. In general, I feel my mother enjoys very good care. Only negatives have been that she has often been wearing others clothing (I know this is the subject of review and resolution).
How likely would you be to recommend The Laurels & Pine Lodge? Likely
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Review submitted from a Website Submission by Jackie K (Daughter of Resident) on Thursday 9 March 2017. Relates to March 2017.
Overall the care in place is of a good standard. The staff are always welcoming and polite when we visit.
The home has upgraded furniture on the ground floor, which has made the rooms more pleasant to sit and meet residents.
Cleaning sometimes on the carpet is not thorough, but that maybe due to short staff or busy with residents.
It would be good practice if the review of the care plan with relatives is more specific with times and dates, and could email be used, particularly if relatives live away from the care home?
How likely would you be to recommend The Laurels & Pine Lodge? Likely
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Review submitted from a Postal Card by P C (Nephew of Resident) on Thursday 9 March 2017. Relates to February 2017.
Extremely warm and welcoming. Staff are helpful and enthusiastic.
Food tasty and nutritious, the home is kept clean and tidy.
Activities are good, outings are arranged and relatives are kept informed.
How likely would you be to recommend The Laurels & Pine Lodge? Extremely Likely
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Review submitted from a Postal Card by Margaret L (Daughter of Resident) on Thursday 9 March 2017. Relates to February 2017.
Since my mother moved to this new home, we have all been treated with courtesy by professional, caring staff at all levels. From management to auxiliary level. Even though my mother is bed bound and unable to participate in activities, she is always considered for light therapy, music and CD and is read to. She is also included with holy communion and regularly seen by visiting chaplaincy staff and other services as appropriate. We are always advised of changes in her condition or interventions by the medical team and generally supported as part of mum's excellent care and seamfree transition from her previous home. Well done.
How likely would you be to recommend The Laurels & Pine Lodge? Extremely Likely
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Review submitted from a Website Submission by John (Niece of Resident) on Tuesday 7 March 2017. Relates to December 2016.
Mother spent nearly 2 months here over December and January while we were on holiday and she was well looked after and enjoyed the friendly staff and the care she was given. There was a time when we could not visit due to an infection that could have caused problems if we had, but with the measures put in place, mother did not become infected. Also, she was well looked after and the Christmas period was very well put together.
The bedrooms are a little small and are in need of some uplifting.
How likely would you be to recommend The Laurels & Pine Lodge? Likely
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Review submitted from a Website Submission by Martyn W (Son of Resident) on Tuesday 7 March 2017. Relates to March 2017.
Good value with warm understanding staff. Convenient location in the Parkstone/Poole area. Modern rooms with TV (some with washroom).
Staff always polite and friendly and happy to accommodate.
Of numerous care homes I audited prior to my mother's placement, the Laurels was by far the best overall care home.
How likely would you be to recommend The Laurels & Pine Lodge? Likely
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Hollie Cobbett-Payne, Marketing Coordinator at The Laurels & Pine Lodge responded to this review on 08 Mar 2017:
Hi Martyn,
Thank you very much for your kind review, I hope your mother continues to enjoy her life at The Laurels! All of our rooms come with en-suite facilities and we are continuing to make sure The Laurels & Pine Lodge is decorated to a high standard.
Thanks again.
Hartford Care Team
Review submitted from a Postal Card by Catherine B (Daughter of Resident) on Friday 3 March 2017. Relates to February 2017.
My mother has been a resident for around 5 years now. She views the home as her real home now and has developed a sense of community and has joined in with activities. The home has been welcoming and supportive towards my father who visits daily.
The Laurels has improved my parent's quality of life.
How likely would you be to recommend The Laurels & Pine Lodge? Extremely Likely
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Review submitted from a Website Submission by Jane P (Granddaughter of Resident) on Wednesday 1 March 2017. Relates to March 2017.
My grandad has been in another home and didn't settle there. Since he has been at the Laurels & Pine Lodge, he has made friends and socialises with the other residents & staff. He enjoys joining in with the activities and says that the food is very good.
It is a great relief that he is being so well looked after. It has taken a lot of pressure off of the family.
How likely would you be to recommend The Laurels & Pine Lodge? Extremely Likely
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Review submitted from a Website Submission by Martin B (Son of Resident) on Wednesday 1 March 2017. Relates to March 2017.
Mother has been at the Laurels for nine months and has been happy. Her health is not so good now, but all the staff have risen to the challenge of providing the right care for mother's extra needs. Mother has put weight on, which must speak well of the catering. All the staff and I do mean all the staff, are genuinely friendly and helpful. The interaction is natural, jovial and genuine, while always respecting the needs and wants of their residents. They have good activities, with quizzes, games, craft, trips out and entertainers that come into the home. The Laurels has had a makeover that has been carried out sympathetically, making it look modern, while not losing that homely feel. That point is important, Homely! Any concerns that you always have when deciding on when and where your relative will be looked after, has been totally dispelled. We are kept well informed and can now relax knowing that mother is being well looked after in a friendly and homely environment.
How likely would you be to recommend The Laurels & Pine Lodge? Extremely Likely
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Review submitted from a Website Submission by LMM (Daughter of Resident) on Friday 10 February 2017. Relates to February 2017.
The Laurels has a pleasant and personal feel to it and the rooms are comfortable and neutral. My dad has been a resident for some months now and his needs are well cared for. The staff are patient and kind to dad (and to me) and I appreciate this. I would recommend this home to other families.
How likely would you be to recommend The Laurels & Pine Lodge? Extremely Likely
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Review submitted from a Website Submission by S C (Daughter of Resident) on Tuesday 7 February 2017. Relates to February 2017.
The staff are always friendly and helpful and able to provide information on dad's current health with no problems. They care for the clients extremely well. Dad has Alzheimer's and they are able to cope with him perfectly. He gets on well with the carers.
How likely would you be to recommend The Laurels & Pine Lodge? Extremely Likely
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Review submitted from a Website Submission by Richard S (Resident) on Monday 6 February 2017. Relates to February 2017.
Friendly people to talk to. Comfortable, warm and homely. Easy access. Good food and cheerful, helpful staff. I attend three days a week and have slept overnight when my wife was not well. I was well looked after and everybody was very kind and patient.
How likely would you be to recommend The Laurels & Pine Lodge? Extremely Likely
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Review submitted from a Website Submission by Josephine (Wife of Resident) on Monday 6 February 2017. Relates to February 2017.
My husband enjoys going to this Day Centre three times a week. The staff are very cheerful and welcoming. He has coffee on arrival and a three-course meal at lunch time which he always says is delicious, especially the soup! There is entertainment which he can join in if he wants to. I feel that he is very safe and well looked after here and the homely atmosphere suits him.
How likely would you be to recommend The Laurels & Pine Lodge? Extremely Likely
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Review submitted from a Website Submission by K P (Relative of Resident) on Sunday 5 February 2017. Relates to January 2017.
Would recommend the home due to the diligent care provided by all staff. The home and the facilities are of a high standard, and activities provided are perfect for all residents. Could not fault the support provided to the family members.
How likely would you be to recommend The Laurels & Pine Lodge? Extremely Likely
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Review submitted from a Postal Card by M G (Resident) on Wednesday 1 February 2017. Relates to January 2017.
A friendly welcome into a pleasant room. Staff are helpful at all times. I felt that at times they were undermanned. Particularly at night.
How likely would you be to recommend The Laurels & Pine Lodge? Likely
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Review submitted from a Postal Card by S M (Daughter of Resident) on Tuesday 25 October 2016. Relates to October 2016.
Communication between management and family is very poor.
How likely would you be to recommend The Laurels & Pine Lodge? Don't know
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Review submitted from a Postal Card by Nicola S (Granddaughter of Resident) on Tuesday 13 September 2016. Relates to September 2016.
Based on my first initial visit I do not feel I am in a position to pass comment on many of the ratings. I can however, say that we were made to feel welcome and were greeted and questioned twice about who we were - good security.
The home felt friendly but a little cramped and tired, I don't know the comparative cost of care but in comparison, another care centre in Poole has a much larger communal area although building (outside) in general state of repair.
How likely would you be to recommend The Laurels & Pine Lodge? Don't know
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Review submitted from a Postal Card by Elaine B (Daughter of Resident) on Monday 12 September 2016. Relates to August 2016.
I have always found the staff to be helpful. I think it is kept very clean here.
How likely would you be to recommend The Laurels & Pine Lodge? Likely
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Review submitted from a Postal Card by William S (Husband of Resident) on Monday 12 September 2016. Relates to August 2016.
No problems and any concerns have been dealt with satisfactory outcome and sympathy.
How likely would you be to recommend The Laurels & Pine Lodge? Extremely Likely
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Review submitted from a Postal Card by Pauline B (Daughter of Resident) on Monday 12 September 2016. Relates to August 2016.
All staff are very helpful.
How likely would you be to recommend The Laurels & Pine Lodge? Likely
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Review submitted from a Postal Card by Christine B (Relative of Resident) on Tuesday 26 July 2016. Relates to July 2016.
Warm and friendly atmosphere there. Homely and comfortable. All the staff are very helpful and kind to residents. Very good entertainment organiser.
How likely would you be to recommend The Laurels & Pine Lodge? Extremely Likely
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Review submitted from a Postal Card by Jackie P (Daughter of Resident) on Thursday 21 April 2016. Relates to April 2016.
Mum has been a resident for about 6 months now and we are very pleased with her care. All the staff are extremely helpful and caring and it is a relief to us that she is safe and being well looked after.
How likely would you be to recommend The Laurels & Pine Lodge? Extremely Likely
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Review submitted from a Website Submission by Samm N (Granddaughter of Resident) on Sunday 10 April 2016. Relates to March 2016.
The staff are friendly and I know my nan is safe there. I would welcome the facilities for visitors to make their own refreshments. General refurbishment would be nice as some things seem a little dated.
How likely would you be to recommend The Laurels & Pine Lodge? Likely
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Review submitted from a Postal Card by Gillian L (Niece of Resident) on Wednesday 16 March 2016. Relates to February 2016.
Living away in the Channel Islands and therefore unable to visit as often as i would have liked. I felt confident that my uncle was in good hands and cared for.
How likely would you be to recommend The Laurels & Pine Lodge? Extremely Likely
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Review submitted from a Postal Card by Frances B (Niece of Resident) on Friday 4 March 2016. Relates to February 2016.
My uncle spent the last few years of his life at The Laurels and was very well looked after. The staff were very caring. When my uncle arrived at The Laurels he was very underweight but within a matter of months he gained weight and looked much healthier and happier. It was a comfort to me that my uncle was in such capable hands.
How likely would you be to recommend The Laurels & Pine Lodge? Extremely Likely
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Review submitted from a Postal Card by Lorna C (Friend of Resident) on Tuesday 23 February 2016. Relates to February 2016.
Very clean - NO SMELLS. friendly staff - residents well cared for.
How likely would you be to recommend The Laurels & Pine Lodge? Extremely Likely
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Review submitted from a Postal Card by Alwin (Bill) M (Resident) on Tuesday 23 February 2016. Relates to February 2016.
I enjoy living at The Laurels and the care I receive is very good. All the staff are very kind and considerate. The food is excellent. I wouldn't want to live anywhere else. I enjoy the entertainment. I am very comfortable here.
How likely would you be to recommend The Laurels & Pine Lodge? Extremely Likely
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Review submitted from a Postal Card by Estelle S (Friend of Resident) on Monday 22 February 2016. Relates to February 2016.
Very clean no smells. Friendly staff, residents well cared for.
How likely would you be to recommend The Laurels & Pine Lodge? Likely
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Review submitted from a Postal Card by Jean P (Resident) on Monday 15 February 2016. Relates to January 2016.
I have lived here since September. It suits me, its comfortable and clean. The staff are really lovely and friendly and helpful.
How likely would you be to recommend The Laurels & Pine Lodge? Extremely Likely
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Review submitted from a Postal Card by Julie A (Granddaughter of Resident) on Friday 12 February 2016. Relates to February 2016.
All the staff are all very caring and lovely. I have no concerns over the care my granddad is receiving. They always make sure he is ok and if having a bad day will go out of their way to help him feel better. Just want to say 'Thank You' to all the staff for making us all feel so welcome.
How likely would you be to recommend The Laurels & Pine Lodge? Extremely Likely
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Review submitted from a Postal Card by Sue R (Daughter of Resident) on Tuesday 9 February 2016. Relates to January 2016.
Lovely homely care home with happy dedicated carers who encourage my mum and help her with music therapy crafts, dance, singsongs, outings and helping mum live with dementia. I would recommend.
How likely would you be to recommend The Laurels & Pine Lodge? Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
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Management
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Rooms
Value for Money
February 2018
April 2017
March 2017
February 2016
Job Title: Home Manager
Joined: 2015
Description:
The day to day registered manager is Ian Finnie. Ian has over 30 year management experience, 10 of which have been in the care sector.
Ian first job within the care industry was with Charitable Trust, who needed a multi-site, multi business Manager to open and commission a property Retirement Village in Nottingham. He then moved on to run a large home for people with Mental Health issues in Norwich, before returning to Nottingham to run a Residential and Dementia home in Radcliffe-on-Trent.
Ian recently re-located 200 miles to Poole, with his Fiancé and her youngest son, to come and work with a quality-driven, resident-centered organisation - Hartford Care, here at The Laurels & Pine Lodge.
Job Title: Head of Care
Joined: 2015
Description:
Claudia was promoted to Head of Care at The Laurels and Pine Lodge in June 2016, having worked in the home previously as a Senior Care Assistant since 2015. Claudia brings a wealth of knowledge and skills with her in this role.
Job Title: Head of Care
Joined: 2015
Description:
Rebecca was appointed Head of Care at The Laurels & Pine Lodge in November 2015.
Rebecca has been working in the care sector for over 4 years and started her career at The Laurels and Pine Lodge in 2013 as a Care Assistant.
Rebecca is very passionate about ensuring that all of their residents feel comfortable, happy, safe and cared for. She also holds her NVQ Level 3 and is very willing to enhance her knowledge and skills.
There are currently no Care Home Idol entrants who have performed at The Laurels & Pine Lodge