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- The Laurels & Pine Lodge care home

Mum was constantly surrounded by people who genuinely cared, with her welfare and happinessNeil C(Son of Resident/Service User)

She loved it there, the staff were warm, caring, professional and became her extended familyPaul J(Son of Resident/Service User)


Mum was constantly surrounded by people who genuinely cared, with her welfare and happinessNeil C(Son of Resident/Service User)

She loved it there, the staff were warm, caring, professional and became her extended familyPaul J(Son of Resident/Service User)


The Laurels and Pine Lodge in Poole is a delightful character residence with a cosy, homely atmosphere. Originally known in the local area as ‘Stone Farm’, the cottages have been respectfully extended and lovingly restored to provide a safe, appealing and comfortable home. They can confidently say that The Laurels and Pine Lodge is one of the most warm-hearted residential care homes in Poole.
The fully trained, compassionate and caring team...
The Laurels and Pine Lodge in Poole is a delightful character residence with a cosy, homely atmosphere. Originally known in the local area as ‘Stone Farm’, the cottages have been respectfully extended and lovingly restored to provide a safe, appealing and comfortable home. They can confidently say that The Laurels and Pine Lodge is one of the most warm-hearted residential care homes in Poole.
The fully trained, compassionate and caring team has created an exceptional residential care home where they ensure residents are not only safe and well cared for, but are also happy and content.
The Laurels and Pine Lodge is well presented with secluded, easy access gardens and a spacious front-facing patio, where residents can enjoy get-togethers or simply watch the world go by. Comprising 54 en-suite bedrooms, 32 of which are situated in The Laurels, with a further 22 in Pine Lodge (their specialist dementia care unit), each bedroom is beautifully decorated, fully furnished and equipped with a flat-screen digital TV, telephone point and a 24-hour call bell. In addition, they offer ample communal spaces so residents are free to enjoy both companionship and privacy.
The home also benefits from two conservatories, a dining room to enjoy the all inclusive homemade meals, access to video calling to stay in touch with friends and family and a fully inclusive laundry service.
Care Provided by The Laurels & Pine Lodge
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 55 Service Users
Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Contact The Laurels & Pine Lodge to confirm what's included and get a personalised quote:
Special Offer - for a limited time only. 1 week free when you join us a permanent resident. T&C's apply. Subject to Availability.
The price(s) shown are provided by the care home. Contact The Laurels & Pine Lodge for full pricing details and T&Cs.
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Hartford Care Group Ltd
- Private Owned
Person in charge
- Claudia Cullen (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2017
- Number of floors: 1
Room Information
- Single Rooms (53)
- Couples/Companion Rooms (1)
Visiting
- All visitors welcome 24 hours a day. Overnight visitor accommodation may be available subject to availability
Parking
- Spaces for on-site parking available
The Laurels & Pine Lodge Reviews (108)
The Laurels & Pine Lodge has a Review Score of 9.6 (9.575) out of 10, based on 17 reviews in the last 2 years.
Over all time The Laurels & Pine Lodge has 108 reviews.
Living away in the Channel Islands and therefore unable to visit as often as i would have liked. I felt confident that my uncle was in good hands and cared for.
Living away in the Channel Islands and therefore unable to visit as often as i would have liked. I felt confident that my uncle was in good hands and cared for.
My uncle spent the last few years of his life at The Laurels and was very well looked after. The staff were very caring. When my uncle arrived at The Laurels he was very underweight but within a matter of months he gained weight and looked much healthier and happier. It was a comfort to me that my...
My uncle spent the last few years of his life at The Laurels and was very well looked after. The staff were very caring. When my uncle arrived at The Laurels he was very underweight but within a matter of months he gained weight and looked much healthier and happier. It was a comfort to me that my uncle was in such capable hands.
I enjoy living at The Laurels and the care I receive is very good. All the staff are very kind and considerate. The food is excellent. I wouldn't want to live anywhere else. I enjoy the entertainment. I am very comfortable here.
I enjoy living at The Laurels and the care I receive is very good. All the staff are very kind and considerate. The food is excellent. I wouldn't want to live anywhere else. I enjoy the entertainment. I am very comfortable here.
Very clean - NO SMELLS. friendly staff - residents well cared for.
Very clean - NO SMELLS. friendly staff - residents well cared for.
Very clean no smells. Friendly staff, residents well cared for.
Very clean no smells. Friendly staff, residents well cared for.
I have lived here since September. It suits me, its comfortable and clean. The staff are really lovely and friendly and helpful.
I have lived here since September. It suits me, its comfortable and clean. The staff are really lovely and friendly and helpful.
All the staff are all very caring and lovely. I have no concerns over the care my granddad is receiving. They always make sure he is ok and if having a bad day will go out of their way to help him feel better. Just want to say 'Thank You' to all the staff for making us all feel so welcome.
All the staff are all very caring and lovely. I have no concerns over the care my granddad is receiving. They always make sure he is ok and if having a bad day will go out of their way to help him feel better. Just want to say 'Thank You' to all the staff for making us all feel so welcome.
Lovely homely care home with happy dedicated carers who encourage my mum and help her with music therapy crafts, dance, singsongs, outings and helping mum live with dementia. I would recommend.
Lovely homely care home with happy dedicated carers who encourage my mum and help her with music therapy crafts, dance, singsongs, outings and helping mum live with dementia. I would recommend.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 10 July 2021Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for The Laurels & Pine Lodge.
There are no upcoming events for The Laurels & Pine Lodge.
Awards / Recognitions (9)
- 28 Feb 2023Recipient: Hartford Care Group Ltd
- 30 Jun 2022Recipient: Hartford Care Group Ltd
- 30 Jun 2021Recipient: Hartford Care Group Ltd
Accreditations
There are no accreditations posted yet for The Laurels & Pine Lodge.
Meet the Team (2)

As Home Manager at The Laurels and Pine Lodge Residential Home, I am proud of the journey I have taken, and I feel deeply privileged to work with...
As Home Manager at The Laurels and Pine Lodge Residential Home, I am proud of the journey I have taken, and I feel deeply privileged to work with such a dedicated team and wonderful residents.
I began my career here as a carer and over the years, through determination and a passion for the care industry, I was fortunate enough to progress through the roles from Senior Carer all the way to Home Manager.
I love what I do and feel privileged to make a difference in our residents' lives. Person-centred care is central to my approach, ensuring every resident is treated with respect, compassion, and dignity. It's not just about providing care; it's about building meaningful relationships and ensuring that each resident feels like a valued part of our family here at The Laurels and Pine Lodge.
I am grateful for the opportunity to lead a team of dedicated professionals and to continue providing the highest standard of care for our residents. Every day is a chance to learn, grow, and make a positive impact, which makes this job so special to me.

I have worked at The Laurels and Pine Lodge for ten years now, starting my career with Hartford Care back in 2013 as a Care Assistant, becoming a...
I have worked at The Laurels and Pine Lodge for ten years now, starting my career with Hartford Care back in 2013 as a Care Assistant, becoming a Senior Care Assistant in 2017 and now being promoted to Deputy Manager.
I love working here, we have a fabulous, supportive team at The Laurels and Pine Lodge, and I love being able to give the residents and their families the best care possible and uphold the company values of care, comfort and companionship.
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