The Laurels & Pine Lodge

My mother-in-law has been in this rest home for nearly 9 weeks and my husband and I are delighted with the care and attention she is receiving. After the initial 8-week respite period we didn't even bother looking at other homes, why would we? The food is excellent and a really good variety and the level of care is a really high standard. My mother-in-law now always looks clean and tidy. She is warm and safe, thanks to the friendliness and hard work of the carers. The manager is always approachable and accessible.

When visiting my mother, she is always happy and does not stop telling us how lovely her meals are. The care home is clean and tidy, and there are a lot of activities laid on for the residents. The staff are always polite and friendly.

Amazing care home. They take extremely good care of my grandmother. They do regular events and activities, and most of the time, they get all the family involved. My grandmother is extremely happy here, and when we come to visit, we are warmly welcomed and made to feel comfortable. The food is delicious, and there is always a variety for the residents. Overall experience is 10/10.

Often come around dinner time due to work commitments. The food always looks healthy and appetising. Staff always ask residents what they would like from a great choice. They treat them with respect, however, can be overwhelming with the noise/seating arrangements. I also feel at the end of the day when I visit the smell of urine can be strong, if I have the opportunity to visit early in the day this does not happen.

Overall though I can't commend the home high enough when I know my mum is very happy.

Positives: Nice family-friendly atmosphere and the staff are welcoming and friendly, despite the difficulties of the job. Residents are encouraged to join in with the activities. The food is varied and excellent and all individual tastes are catered for. There is only one negative in that repairs to the room can take a long time. The remote for the TV doesn't work and we haven't had this replaced. Sometimes a lack of staff - but think that's a nationwide problem. But I would recommend this care home to others.

Grandad seems very happy at The Pines, in better-than-anticipated and feeling well at home. It's heartwarming to see the carers getting him involved in activities, even though I know he can be stubborn and still be able to see his lovely smile on social media. I feel he will be happy and settled here until the end of his life.

We enjoyed several hours at events held for relatives and other social activities. Sadly due to personnel circumstances, we have not been able to visit very regularly. The home always kept us updated on my aunt's health. We always knew that she was fine in their care. Thank you to the Team, you all do an amazing job.

Very nice gardens, social activities, Christmas winter wonderland. Nice paintwork decoration and the food is delicious. What more could you ask for.

Management has been very supportive when necessary. Activities are plenteous, but there are quiet places to go to if residents and relatives prefer. A good choice of care home.

Really happy with the Laurels and Pines care home, couldn't be more caring and thoughtful, they just can't do enough. The resident always looking settled and cared for. Fabulous activities were put on for the residents and their families. My mum settled in lovely, I was so worried when she had to go into a care home but all my worries have been put to rest. The manager went through everything with us before Mum went in, it was very reassuring.

So happy with the care my friend has been receiving. Always confident that my friend is well cared for and safe. Always contacted if any concerning issues arise promptly. Care is consistent and team genuinely care. Thank you.

Not too large (and impersonal) but big enough to have a community feel to it. All the staff - cleaners, catering, management and carers - know the residents and take time to interact with them. Family members are always made to feel welcome.

It is very reassuring to know my friend is being well cared for at Pine Lodge. The staff are so nice and make it a lovely place to be in. Thank you to all.

My mother spent four weeks at The Laurels. She loved it there, the staff were warm, caring, professional and became her extended family. I can't speak highly enough of everyone connected with this fantastic care home. I wish my mother could have had longer to enjoy all that was on offer. I won't forget the care and love my mother received at this wonderful home.

The staff showed care, respect and concern for my aunt's well-being at all times. Although there were very serious problems with Covid 19, as in all sectors of healthcare, The Laurels continued to try as hard as they could to maintain communications between residents and relatives "on the outside" by phone and by means of the home's Facebook page. Thank you to every member of the staff!

My mum has been living at The Laurels & Pine Lodge for 8 months and is very happy and settled. She has good relationships with the staff and has made some friends. The home is very welcoming when I visit. The Laurels is very homely and has a strong family feel. I am happy with the care my mum receives.

My nan is a resident at The Laurels and she is thriving here. I have never seen her so happy and content. She gets involved in most activities and she has a sense of real purpose again. The staff here really care, and my nan has a wonderful bond with them. She really seems to be genuinely happy to be around them. The home has a really wonderful atmosphere and nothing is too much trouble. Thank you.

After reading previous good reviews, my mother-in-law was a resident at The Laurels for 6 weeks and we moved her as soon as we were able to. Whilst these comments do not apply to all staff, we observed that residents were not treated with dignity or respect. This is meant to be a specialist dementia home. I would suggest that some retraining is needed. Standards of cleanliness were poor. Also, cake was handed by hand into the resident's hands, with no plate, and no hygiene. My mother-in-law needed assistance with eating and drinking. From our observations, this did not happen. Staff stood around flicking through their mobile phones. From our experience, I really would not recommend The Laurels.

Excellent service all round.