The Laurels & Pine Lodge

33/37 Foxholes Road, Oakdale, Poole BH15 3NA
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9.7 105 Reviews
  • The Laurels & Pine Lodge, Poole
The Laurels and Pine Lodge in Poole is a delightful character residence with a cosy, homely atmosphere. Originally known in the local area as ‘Stone Farm’, the cottages have been respectfully extended and lovingly restored to provide a safe, appealing and comfortable home. They can confidently say that The Laurels and Pine Lodge is one of the most warm-hearted residential care homes in Poole.

The fully trained, compassionate and caring team has created an exceptional residential care home where they ensure residents are not only safe and well cared for, but are also happy and content.

The Laurels and Pine Lodge is well presented with secluded, easy access gardens and a spacious front-facing patio, where residents can enjoy get-togethers or simply watch the world go by. Comprising 54 en-suite bedrooms, 32 of which are situated in The Laurels, with a further 22 in Pine Lodge (their specialist dementia care unit), each bedroom is beautifully decorated, fully furnished and equipped with a flat-screen digital TV, telephone point and a 24-hour call bell. In addition, they offer ample communal spaces so residents are free to enjoy both companionship and privacy.

The home also benefits from two conservatories, a dining room to enjoy the all inclusive homemade meals, access to video calling to stay in touch with friends and family and a fully inclusive laundry service.
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Care Provided by The Laurels & Pine Lodge

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 55 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1200
  • Self-Funded Residential Dementia Care: from £1200
  • RESPITE Self-Funded Residential Care: from £1200
  • RESPITE Self-Funded Residential Dementia Care: from £1200

These prices are only a guideline, please contact The Laurels & Pine Lodge to find out the exact price for your requirements.

Contact The Laurels & Pine Lodge to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact The Laurels & Pine Lodge to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Claudia Cullen (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2017
  • Number of floors: 1

Room Information

  • Single Rooms (53)
  • Couples/Companion Rooms (1)

Visiting

  • All visitors welcome 24 hours a day. Overnight visitor accommodation may be available subject to availability

Parking

  • Spaces for on-site parking available

The Laurels & Pine Lodge Reviews (105)

9.7

The Laurels & Pine Lodge has a Review Score of 9.7 (9.719) out of 10, based on 26 reviews in the last 2 years.
Over all time The Laurels & Pine Lodge has 105 reviews.

Overall Experience
  • 70
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  • 5
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Date Published
  • 105
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Reviewer Connection to The Laurels & Pine Lodge
  • 25
  • 17
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  • 9
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Total of 105, showing 21-40
Review from Mary K (Friend of Resident) published on 18 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Often come around dinner time due to work commitments. The food always looks healthy and appetising. Staff always ask residents what they would like from a great choice. They treat them with respect, however, can be overwhelming with the noise/seating arrangements. I also feel at the end of the day
when I visit the smell of urine can be strong, if I have the opportunity to visit early in the day this does not happen.
Reply from Jenni Laffoley, Brand Marketing Manager at The Laurels & Pine LodgeThank you for taking the time to leave a review. We are so pleased you are happy with the quality of food we serve and how our teams care for the residents with respect and dignity - we shall pass these comments on to the team. We are sorry to hear you have experienced an unpleasant odour when visiting our home. Maintaining a clean and fresh environment is extremely important to us, so please rest assured that this will be investigated and resolved without delay.
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Review from S B (Daughter of Resident) published on 16 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely homely care home where I feel the carers all know my mum. The food always looks wholesome and plenty of it.
The only thing I feel at the moment is that the home is feeling really full and at dinner time there doesn't always seem space for everyone.
Overall though I can't commend the home
high enough when I know my mum is very happy.
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Review from L T (Daughter of Resident) published on 16 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Positives: Nice family-friendly atmosphere and the staff are welcoming and friendly, despite the difficulties of the job. Residents are encouraged to join in with the activities. The food is varied and excellent and all individual tastes are catered for. There is only one negative in that repairs to
the room can take a long time. The remote for the TV doesn't work and we haven't had this replaced. Sometimes a lack of staff - but think that's a nationwide problem. But I would recommend this care home to others.
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Review from C N (Granddaughter of Resident) published on 15 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Grandad seems very happy at The Pines, in better-than-anticipated and feeling well at home. It's heartwarming to see the carers getting him involved in activities, even though I know he can be stubborn and still be able to see his lovely smile on social media. I feel he will be happy and settled here
until the end of his life.
Reply from Lindsay Mahoney, Hospitality & Well-being Lead at The Laurels & Pine LodgeThank you for taking the time to write this review and for sharing these kind words. It is wonderful to hear how happy your Granddad is at Pine Lodge and that you are also happy with the care and support provided and seeing him smile. We will pass on these lovely words to all the staff at The Laurels and Pine Lodge.
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Review from Mark W (Nephew of Resident) published on 21 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care of my late aunt has been outstanding since I decided that it was time for her to move here where she would be safe, well cared for and loved. We knew about the care home having visited friends there previously. We were always impressed by the standards and the homely feel that it offered.
We
enjoyed several hours at events held for relatives and other social activities. Sadly due to personnel circumstances, we have not been able to visit very regularly. The home always kept us updated on my aunt's health. We always knew that she was fine in their care. Thank you to the Team, you all do an amazing job.
Reply from Lindsay Mahoney, Hospitality & Well-being Lead at The Laurels & Pine LodgeThank you for taking the time to write these kids words. We are pleased to hear that your aunt was well cared for during her time at Laurels & Pine Lodge and you were safe in the knowledge that she was safe and looked after. We are also happy to hear that you joined in with the many events held for residents and relatives and got to enjoy these with your aunt. Once again thank you for these lovely words which will be passed on to all the staff at Laurels & Pine Lodge.
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Review from D S (Regular Volunteer) published on 19 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are very friendly, I do voluntary work at this wonderful care home, residents make me very happy to work.
Very nice gardens, social activities, Christmas winter wonderland. Nice paintwork decoration and the food is delicious. What more could you ask for.
Reply from Lindsay Mahoney, Hospitality & Well-being Lead at The Laurels & Pine LodgeThank you for taking the time to write this lovely review and thank you for spending your free time volunteering with the residents at The Laurels & Pine Lodge, I am sure the residents and the staff appreciate it.
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Review from J D (Wife of Resident) published on 12 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Laurels & Pine Lodge continues to be a happy home where residents are known by name by the staff who are kind and caring.
Any concerns are taken on board and dealt with and communication between staff and relatives is very good.
Management has been very supportive when necessary. Activities
are plenteous, but there are quiet places to go to if residents and relatives prefer. A good choice of care home.
Reply from Lindsay Mahoney, Hospitality & Well-being Lead at The Laurels & Pine LodgeThank you very much for taking the time to write this review. We are pleased you are happy with the care your loved one receives. It is also good to hear that staff and management are very supportive and there is a good choice of activities with also quiet places to visit. We will pass on your kind words the the staff and management.
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Review from Sandra B (Daughter of Resident) published on 14 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Really happy with the Laurels and Pines care home, couldn't be more caring and thoughtful, they just can't do enough. The resident always looking settled and cared for. Fabulous activities were put on for the residents and their families. My mum settled in lovely, I was so worried when she had to go
into a care home but all my worries have been put to rest. The manager went through everything with us before Mum went in, it was very reassuring.
Reply from Lindsay Mahoney, Hospitality and Well-being Lead at The Laurels & Pine LodgeThank you for your kind words and for taking the time to write such a lovely review. We are really happy to hear how easily your mum settled into The Laurels and Pine Lodge and that you have peace of mind that your mum is being well cared for. We will pass on this on to all the staff who will be more than happy to hear this.
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Review from J A (Friend of Resident) published on 14 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
So happy with the care my friend has been receiving. Always confident that my friend is well cared for and safe. Always contacted if any concerning issues arise promptly. Care is consistent and team genuinely care. Thank you.
Reply from Lindsay Mahoney, Hospitality and Well-being Lead at The Laurels & Pine LodgeThank you for taking the time to write this lovely review. We are really happy to hear how pleased you are with the care your friend receives and will pass this on to all the staff who will be happy to hear this.
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Review from T D (Son of Resident) published on 5 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Not too large (and impersonal) but big enough to have a community feel to it. All the staff - cleaners, catering, management and carers - know the residents and take time to interact with them. Family members are always made to feel welcome.
Reply from Jenni Laffoley, Brand Marketing Manager at The Laurels & Pine LodgeThank you for your kind words, we are so pleased you are happy with the community feel we have created at the home and that you feel welcome. Our team will be very happy to hear they are doing a great job, we will pass these compliments on to them all.
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Review from Joseph N (Friend of Resident) published on 10 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is very reassuring to know my friend is being well cared for at Pine Lodge. The staff are so nice and make it a lovely place to be in. Thank you to all.
Reply from Diana Nisbet, Marketing Executive at The Laurels & Pine LodgeThanks so much for taking the time and trouble to submit your really positive feedback on your friend's experience of care at Pine Lodge. It's so great to receive comments like yours and we'll take much pleasure in passing them on to the team.
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Review from Paul J (Son of Resident) published on 25 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother spent four weeks at The Laurels. She loved it there, the staff were warm, caring, professional and became her extended family. I can't speak highly enough of everyone connected with this fantastic care home. I wish my mother could have had longer to enjoy all that was on offer. I won't forget
the care and love my mother received at this wonderful home.
Reply from Jenni Laffoley, Marketing Manager (Brand) at The Laurels & Pine LodgeWe are so pleased that your mother was so happy during her stay with us at The Laurels. Thank you for your kind words about our team and the level of care she received whilst with us.
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Review from J W (Niece of Resident) published on 13 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff showed care, respect and concern for my aunt's well-being at all times. Although there were very serious problems with Covid 19, as in all sectors of healthcare, The Laurels continued to try as hard as they could to maintain communications between residents and relatives "on the outside" by
phone and by means of the home's Facebook page. Thank you to every member of the staff!
Reply from Jenni Laffoley, Marketing Coordinator at The Laurels & Pine LodgeThank you for your kind words, and for recognising the efforts of our team members under some challenging times. We will pass on your comments to all the team.
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Review from Lesley F (Daughter of Resident) published on 7 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been living at The Laurels & Pine Lodge for 8 months and is very happy and settled. She has good relationships with the staff and has made some friends. The home is very welcoming when I visit. The Laurels is very homely and has a strong family feel. I am happy with the care my mum receives.
Reply from Alison Reijman, PR Coordinator at The Laurels & Pine LodgeWe really appreciate your kind words about The Laurels & Pine Lodge. It is our pleasure to look after your mum and to see her making friends with other ladies and gentlemen and our team members. We shall share your fantastic feedback with all The Laurels' team.
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Review from M G (Granddaughter of Resident) published on 31 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nan is a resident at The Laurels and she is thriving here. I have never seen her so happy and content. She gets involved in most activities and she has a sense of real purpose again. The staff here really care, and my nan has a wonderful bond with them. She really seems to be genuinely happy to be
around them. The home has a really wonderful atmosphere and nothing is too much trouble. Thank you.
Reply from Alison Reijman, PR Coordinator at The Laurels & Pine LodgeThank you so much for your lovely words about The Laurels & Pine Lodge. We love looking after your nan and to see her thriving in our care. Her happiness is a joy to us all. We will share your kind comments with all the team here so they know how much you appreciate everything they are doing for her.
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Review from A T (Daughter-in-law of Resident) published on 11 August 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
After reading previous good reviews, my mother-in-law was a resident at The Laurels for 6 weeks and we moved her as soon as we were able to. Whilst these comments do not apply to all staff, we observed that residents were not treated with dignity or respect. This is meant to be a specialist dementia
home. I would suggest that some retraining is needed. Standards of cleanliness were poor. Also, cake was handed by hand into the resident's hands, with no plate, and no hygiene. My mother-in-law needed assistance with eating and drinking. From our observations, this did not happen. Staff stood around flicking through their mobile phones. From our experience, I really would not recommend The Laurels.
Reply from Alison Reijman, PR Coordinator at The Laurels & Pine LodgeThank you for taking the time to write a review about the Laurels & Pine Lodge. Your feedback is very important to help us continue building on and improving our services. However, we are sorry your experience has not been a positive one on this occasion. As you will see from the other reviews on carehome.co.uk, The Laurels is very proud of the standard of care it provides to all its residents. To clarify, our team use special hand-held devices resembling mobile phones which allow them to record their interactions with residents and make notes during the day. Thank you for pointing out how this appears. We will be mindful in future to explain to other visitors what they are and how they are used. We were very pleased with the progress your loved one had made while she was in our care. Our managers would have been more than happy to discuss any of the issues you raise here while she was with us so our dedicated, hard-working team could have dealt with them as a matter of urgency.
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Review from G S (Resident) assisted by family/friend published on 10 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service all round.
Reply from Alison Reijman, PR Coordinator at The Laurels & Pine LodgeThank you for your fantastic review of The Laurels & Pine Lodge. It is our pleasure to have you and your daughter as part of our lovely Laurels family.
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Review from Neil C (Son of Resident) published on 6 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum was a resident, initially at The Laurels, before moving into Pine Lodge as her dementia advanced. She was a resident there for many years. For me, the level of humanity and compassion within a home is by far the most important feature. The Laurels and Pine Lodge demonstrate this in abundance.
The staff are incredibly loving and committed people for whom the work is evidently a vocation and not just a job. As a relative of a resident, it was so comforting to know that Mum was constantly surrounded by people who genuinely cared, with her welfare and happiness at the forefront of their minds. I never ceased to be amazed by the pure kindness displayed by the staff. There are homes that may be superficially more shiny and new but, if like me, you believe it's the level of care that really counts, I can't recommend The Laurels and Pine Lodge enough.
Reply from Alison Reijman, PR Coordinator at The Laurels & Pine LodgeThank you so much for your very kind words about The Laurels & Pine Lodge. It was our pleasure to look after your Mum, giving her love and support throughout her time with us. We will share your wonderful comments with all our committed, dedicated care team.
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Review from P E (Niece of Resident) published on 17 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are so impressed with all your care and kindness. The staff are wonderful and nothing is too much trouble.
Reply from Alison Reijman, PR Coordinator at The Laurels & Pine LodgeThank you for your superb review of The Laurels & Pine Lodge. We are extremely proud of our wonderful staff and their dedication in looking after all our ladies and gentlemen.
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Review from A E (Great-Niece of Resident) published on 17 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very satisfied with all the care and services provided - the staff are so helpful and friendly.
Reply from Alison Reijman, PR Coordinator at The Laurels & Pine LodgeWhat lovely words about The Laurels & Pine Lodge. Our lovely friendly team will be thrilled with your kind comments.
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Current Review Score: 9.7 (9.719)

Overview of Review Score

The Review Score of 9.7 (9.719) out of 10 for The Laurels & Pine Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 26 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.719 for The Laurels & Pine Lodge is calculated as follows: ( (228 Excellents x 5) + (77 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 310 Ratings = 4.719
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Laurels & Pine Lodge is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 25 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Jul 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 15 Dec 2025

Vacancies available. For more information please contact The Laurels & Pine Lodge.

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Awards / Recognitions (9)

Meet the Team (2)

Claudia

Claudia Cullen

Job Title: Deputy Manager Joined: 2015

As Home Manager at The Laurels and Pine Lodge Residential Home, I am proud of the journey I have taken, and I feel deeply privileged to work with such a dedicated team and wonderful residents.


I began my career here as a carer and over the years, through determination and a passion for the care industry, I was fortunate enough to progress through the roles from Senior Carer all the way to Home Manager.


I love what I do and feel privileged to make a difference in our residents' lives. Person-centred care is central to my approach, ensuring every resident is treated with respect, compassion, and dignity. It's not just about providing care; it's about building meaningful relationships and ensuring that each resident feels like a valued part of our family here at The Laurels and Pine Lodge.


I am grateful for the opportunity to lead a team of dedicated professionals and to continue providing the highest standard of care for our residents. Every day is a chance to learn, grow, and make a positive impact, which makes this job so special to me.

Tina

Tina MacNewman

Job Title: Deputy Manager Joined: 2018

I have worked at The Laurels and Pine Lodge for ten years now, starting my career with Hartford Care back in 2013 as a Care Assistant, becoming a Senior Care Assistant in 2017 and now being promoted to Deputy Manager.


I love working here, we have a fabulous, supportive team at The Laurels and Pine Lodge, and I love being able to give the residents and their families the best care possible and uphold the company values of care, comfort and companionship.

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