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The Laurels & Pine Lodge

33/37 Foxholes Road, Oakdale, Poole, Dorset BH15 3NA
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Mum was constantly surrounded by people who genuinely cared, with her welfare and happinessNeil C(Son of Resident/Service User)
The Laurels & Pine Lodge, Poole
She loved it there, the staff were warm, caring, professional and became her extended familyPaul J(Son of Resident/Service User)
The Laurels & Pine Lodge, Poole
The Laurels & Pine Lodge, Poole

The Laurels and Pine Lodge in Poole is a delightful character residence with a cosy, homely atmosphere. Originally known in the local area as ‘Stone Farm’, the cottages have been respectfully extended and lovingly restored to provide a safe, appealing and comfortable home. They can confidently say that The Laurels and Pine Lodge is one of the most warm-hearted residential care homes in Poole.

The fully trained, compassionate and caring team...  

Care Provided by The Laurels & Pine Lodge

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 55 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,300From £1,300
Residential Dementia CareFrom £1,300From £1,300

Special Offer - for a limited time only. 1 week free when you join us a permanent resident. T&C's apply. Subject to Availability.

Contact The Laurels & Pine Lodge to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Claudia Cullen (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2017
  • Number of floors: 1

Room Information

  • Single Rooms (53)
  • Couples/Companion Rooms (1)

Visiting

  • All visitors welcome 24 hours a day. Overnight visitor accommodation may be available subject to availability

Parking

  • Spaces for on-site parking available

The Laurels & Pine Lodge Reviews (107)

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9.7

The Laurels & Pine Lodge has a Review Score of 9.7 (9.669) out of 10, based on 19 reviews in the last 2 years. Over all time The Laurels & Pine Lodge has 107 reviews.

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Showing 107 reviews matching selected criteria
Review from Margaret L (Daughter of Resident) published on 9 March 2017 Submitted via Postal Card
Overall Experience

Since my mother moved to this new home, we have all been treated with courtesy by professional, caring staff at all levels. From management to auxiliary level. Even though my mother is bed bound and unable to participate in activities, she is always considered for light therapy, music and CD and is read to. She is also included with holy communion and regularly seen by visiting chaplaincy staff and other services as appropriate. We are always advised of changes in her condition or interventions by the medical team and generally supported as part of mum's excellent care and seamfree transition from her previous home. Well done.

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Review from Martyn W (Son of Resident) published on 8 March 2017 Submitted via Website
Overall Experience

Good value with warm understanding staff. Convenient location in the Parkstone/Poole area. Modern rooms with TV (some with washroom).

Staff always polite and friendly and happy to accommodate.

Of numerous care homes I audited prior to my mother's placement, the Laurels was by far the best overall care home.

Reply from Hollie Cobbett-Payne, Marketing Coordinator at The Laurels & Pine Lodge

Hi Martyn,

Thank you very much for your kind review, I hope your mother continues to enjoy her life at The Laurels! All of our rooms come with en-suite facilities and we are continuing to make sure The Laurels & Pine Lodge is decorated to a high standard.

Thanks again.

Hartford Care Team

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Review from John (Niece of Resident) published on 8 March 2017 Submitted via Website
Overall Experience
Mother spent nearly 2 months here over December and January while we were on holiday and she was well looked after and enjoyed the friendly staff and the care she was given. There was a time when we could not visit due to an infection that could have caused problems if we had, but with the measures put in place, mother did not become infected. Also, she was well looked after and the Christmas period was very well put together.

The bedrooms are a little small and are in need of some uplifting.

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Review from Catherine B (Daughter of Resident) published on 3 March 2017 Submitted via Postal Card
Overall Experience
My mother has been a resident for around 5 years now. She views the home as her real home now and has developed a sense of community and has joined in with activities. The home has been welcoming and supportive towards my father who visits daily.

The Laurels has improved my parent's quality of life.

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Review from Jane P (Granddaughter of Resident) published on 2 March 2017 Submitted via Website
Overall Experience
My grandad has been in another home and didn't settle there. Since he has been at the Laurels & Pine Lodge, he has made friends and socialises with the other residents & staff. He enjoys joining in with the activities and says that the food is very good.

It is a great relief that he is being so well looked after. It has taken a lot of pressure off of the family.

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Review from Martin B (Son of Resident) published on 1 March 2017 Submitted via Website
Overall Experience

Mother has been at the Laurels for nine months and has been happy. Her health is not so good now, but all the staff have risen to the challenge of providing the right care for mother's extra needs. Mother has put weight on, which must speak well of the catering. All the staff and I do mean all the staff, are genuinely friendly and helpful. The interaction is natural, jovial and genuine, while always respecting the needs and wants of their residents. They have good activities, with quizzes, games, craft, trips out and entertainers that come into the home. The Laurels has had a makeover that has been carried out sympathetically, making it look modern, while not losing that homely feel. That point is important, Homely! Any concerns that you always have when deciding on when and where your relative will be looked after, has been totally dispelled. We are kept well informed and can now relax knowing that mother is being well looked after in a friendly and homely environment.

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Review from LMM (Daughter of Resident) published on 10 February 2017 Submitted via Website
Overall Experience

The Laurels has a pleasant and personal feel to it and the rooms are comfortable and neutral. My dad has been a resident for some months now and his needs are well cared for. The staff are patient and kind to dad (and to me) and I appreciate this. I would recommend this home to other families.

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Review from Richard S (Resident / Service User) published on 8 February 2017 Submitted via Website
Overall Experience

Friendly people to talk to. Comfortable, warm and homely. Easy access. Good food and cheerful, helpful staff. I attend three days a week and have slept overnight when my wife was not well. I was well looked after and everybody was very kind and patient.

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Review from Josephine (Wife of Resident) published on 8 February 2017 Submitted via Website
Overall Experience

My husband enjoys going to this Day Centre three times a week. The staff are very cheerful and welcoming. He has coffee on arrival and a three-course meal at lunch time which he always says is delicious, especially the soup! There is entertainment which he can join in if he wants to. I feel that he is very safe and well looked after here and the homely atmosphere suits him.

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Review from S C (Daughter of Resident) published on 8 February 2017 Submitted via Website
Overall Experience

The staff are always friendly and helpful and able to provide information on dad's current health with no problems. They care for the clients extremely well. Dad has Alzheimer's and they are able to cope with him perfectly. He gets on well with the carers.

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No Rating
Review from K P (Relative of Resident) published on 6 February 2017 Submitted via Website
Overall Experience

Would recommend the home due to the diligent care provided by all staff. The home and the facilities are of a high standard, and activities provided are perfect for all residents. Could not fault the support provided to the family members.

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Review from M G (Resident / Service User) published on 1 February 2017 Submitted via Postal Card
Overall Experience

A friendly welcome into a pleasant room. Staff are helpful at all times. I felt that at times they were undermanned. Particularly at night.

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Review from S M (Daughter of Resident) published on 25 October 2016 Submitted via Postal Card
Overall Experience

Communication between management and family is very poor.

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Review from William S (Husband of Resident) published on 23 September 2016 Submitted via Postal Card
Overall Experience

No problems and any concerns have been dealt with satisfactory outcome and sympathy.

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Review from Nicola S (Granddaughter of Resident) published on 13 September 2016 Submitted via Postal Card
Overall Experience
Based on my first initial visit I do not feel I am in a position to pass comment on many of the ratings. I can however, say that we were made to feel welcome and were greeted and questioned twice about who we were - good security.

The home felt friendly but a little cramped and tired, I don't know the comparative cost of care but in comparison, another care centre in Poole has a much larger communal area although building (outside) in general state of repair.

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Review from Elaine B (Daughter of Resident) published on 12 September 2016 Submitted via Postal Card
Overall Experience

I have always found the staff to be helpful. I think it is kept very clean here.

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Review from Pauline B (Daughter of Resident) published on 12 September 2016 Submitted via Postal Card
Overall Experience

All staff are very helpful.

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Review from Christine B (Relative of Resident) published on 26 July 2016 Submitted via Postal Card
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Warm and friendly atmosphere there. Homely and comfortable. All the staff are very helpful and kind to residents. Very good entertainment organiser.

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Review from Samm N (Granddaughter of Resident) published on 11 April 2016 Submitted via Website
Overall Experience

The staff are friendly and I know my nan is safe there. I would welcome the facilities for visitors to make their own refreshments. General refurbishment would be nice as some things seem a little dated.

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Review from Gillian L (Niece of Resident) published on 16 March 2016 Submitted via Postal Card
Overall Experience

Living away in the Channel Islands and therefore unable to visit as often as i would have liked. I felt confident that my uncle was in good hands and cared for.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 July 2021
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Awards / Recognitions (9)

Accreditations

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Meet the Team (2)

Claudia Cullen
Claudia CullenJob Title:Deputy ManagerJoined: 2015

As Home Manager at The Laurels and Pine Lodge Residential Home, I am proud of the journey I have taken, and I feel deeply privileged to work with such a dedicated team and wonderful residents.

I began my career here as a carer and over the years, through determination and a passion for the care industry, I was fortunate enough to progress through the roles from Senior Carer all the way to Home Manager.

I love what I do and feel privileged to make a difference in our residents' lives. Person-centred care is central to my approach, ensuring every resident is treated with respect, compassion, and dignity. It's not just about providing care; it's about building meaningful relationships and ensuring that each resident feels like a valued part of our family here at The Laurels and Pine Lodge.

I am grateful for the opportunity to lead a team of dedicated professionals and to continue providing the highest standard of care for our residents. Every day is a chance to learn, grow, and make a positive impact, which makes this job so special to me.

Tina MacNewman
Tina MacNewmanJob Title:Deputy ManagerJoined: 2018

I have worked at The Laurels and Pine Lodge for ten years now, starting my career with Hartford Care back in 2013 as a Care Assistant, becoming a Senior Care Assistant in 2017 and now being promoted to Deputy Manager.

I love working here, we have a fabulous, supportive team at The Laurels and Pine Lodge, and I love being able to give the residents and their families the best care possible and uphold the company values of care, comfort and companionship.

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