The Laurels & Pine Lodge

33/37 Foxholes Road, Oakdale, Poole BH15 3NA
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9.8 101 Reviews
  • The Laurels & Pine Lodge, Poole
The Laurels and Pine Lodge in Poole is a delightful character residence with a cosy, homely atmosphere. Originally known in the local area as ‘Stone Farm’, the cottages have been respectfully extended and lovingly restored to provide a safe, appealing and comfortable home. They can confidently say that The Laurels and Pine Lodge is one of the most warm-hearted residential care homes in Poole.

The fully trained, compassionate and caring team has created an exceptional residential care home where they ensure residents are not only safe and well cared for, but are also happy and content.

The Laurels and Pine Lodge is well presented with secluded, easy access gardens and a spacious front-facing patio, where residents can enjoy get-togethers or simply watch the world go by. Comprising 54 en-suite bedrooms, 32 of which are situated in The Laurels, with a further 22 in Pine Lodge (their specialist dementia care unit), each bedroom is beautifully decorated, fully furnished and equipped with a flat-screen digital TV, telephone point and a 24-hour call bell. In addition, they offer ample communal spaces so residents are free to enjoy both companionship and privacy.

The home also benefits from two conservatories, a dining room to enjoy the all inclusive homemade meals, access to video calling to stay in touch with friends and family and a fully inclusive laundry service.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 55 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1200
  • Self-Funded Residential Dementia Care: from £1200
  • RESPITE Self-Funded Residential Care: from £1200
  • RESPITE Self-Funded Residential Dementia Care: from £1200

These prices are only a guideline, please contact The Laurels & Pine Lodge to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Claudia Cullen (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2017
  • Number of floors: 1

Room Information

  • Single Rooms (53)
  • Couples/Companion Rooms (1)

Visiting

  • All visitors welcome 24 hours a day. Overnight visitor accommodation may be available subject to availability

Parking

  • Spaces for on-site parking available

The Laurels & Pine Lodge Reviews (101)

Total of 101, showing 81-100
9.8

The Laurels & Pine Lodge has a Review Score of 9.8 (9.791) out of 10, based on 25 reviews in the last 2 years. Over all time The Laurels & Pine Lodge has 101 reviews.

Overall Experience

  • 68
  • 27
  • 4
  • 0
  • 1

Date Published

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76

Review from LMM (Daughter of Resident) published on 10 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The Laurels has a pleasant and personal feel to it and the rooms are comfortable and neutral. My dad has been a resident for some months now and his needs are well cared for. The staff are patient and kind to dad (and to me) and I appreciate this. I would recommend this home to other families.

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Review from Richard S (Resident) published on 8 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly people to talk to. Comfortable, warm and homely. Easy access. Good food and cheerful, helpful staff. I attend three days a week and have slept overnight when my wife was not well. I was well looked after and everybody was very kind and patient.

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Review from Josephine (Wife of Resident) published on 8 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband enjoys going to this Day Centre three times a week. The staff are very cheerful and welcoming. He has coffee on arrival and a three-course meal at lunch time which he always says is delicious, especially the soup! There is entertainment which he can join in if he wants to. I feel that he
is very safe and well looked after here and the homely atmosphere suits him.

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Review from S C (Daughter of Resident) published on 8 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always friendly and helpful and able to provide information on dad's current health with no problems. They care for the clients extremely well. Dad has Alzheimer's and they are able to cope with him perfectly. He gets on well with the carers.

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Review from K P (Relative of Resident) published on 6 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Would recommend the home due to the diligent care provided by all staff. The home and the facilities are of a high standard, and activities provided are perfect for all residents. Could not fault the support provided to the family members.

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Review from M G (Resident) published on 1 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A friendly welcome into a pleasant room. Staff are helpful at all times. I felt that at times they were undermanned. Particularly at night.

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Review from S M (Daughter of Resident) assisted by family/friend published on 25 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Communication between management and family is very poor.

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Review from William S (Husband of Resident) published on 23 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

No problems and any concerns have been dealt with satisfactory outcome and sympathy.

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Review from Nicola S (Granddaughter of Resident) published on 13 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 0.0 out of 5

Based on my first initial visit I do not feel I am in a position to pass comment on many of the ratings. I can however, say that we were made to feel welcome and were greeted and questioned twice about who we were - good security.
The home felt friendly but a little cramped and tired, I don't know
the comparative cost of care but in comparison, another care centre in Poole has a much larger communal area although building (outside) in general state of repair.

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Review from Elaine B (Daughter of Resident) published on 12 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found the staff to be helpful. I think it is kept very clean here.

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Review from Pauline B (Daughter of Resident) published on 12 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff are very helpful.

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Review from Christine B (Relative of Resident) published on 26 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Warm and friendly atmosphere there. Homely and comfortable. All the staff are very helpful and kind to residents. Very good entertainment organiser.

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Review from Samm N (Granddaughter of Resident) published on 11 April 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are friendly and I know my nan is safe there. I would welcome the facilities for visitors to make their own refreshments. General refurbishment would be nice as some things seem a little dated.

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Review from Gillian L (Niece of Resident) published on 16 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Living away in the Channel Islands and therefore unable to visit as often as i would have liked. I felt confident that my uncle was in good hands and cared for.

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Review from Frances B (Niece of Resident) published on 4 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle spent the last few years of his life at The Laurels and was very well looked after. The staff were very caring. When my uncle arrived at The Laurels he was very underweight but within a matter of months he gained weight and looked much healthier and happier. It was a comfort to me that my uncle
was in such capable hands.

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Review from Alwin (Bill) M (Resident) assisted by family/friend published on 23 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoy living at The Laurels and the care I receive is very good. All the staff are very kind and considerate. The food is excellent. I wouldn't want to live anywhere else. I enjoy the entertainment. I am very comfortable here.

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Review from Lorna C (Friend of Resident) published on 23 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very clean - NO SMELLS. friendly staff - residents well cared for.

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Review from Estelle S (Friend of Resident) published on 22 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very clean no smells. Friendly staff, residents well cared for.

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Review from Jean P (Resident) assisted by family/friend published on 16 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have lived here since September. It suits me, its comfortable and clean. The staff are really lovely and friendly and helpful.

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Review from Julie A (Granddaughter of Resident) published on 12 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff are all very caring and lovely. I have no concerns over the care my granddad is receiving. They always make sure he is ok and if having a bad day will go out of their way to help him feel better. Just want to say 'Thank You' to all the staff for making us all feel so welcome.

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Current Review Score: 9.8 (9.791)

Overview of Review Score

The Review Score of 9.8 (9.791) out of 10 for The Laurels & Pine Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.791 for The Laurels & Pine Lodge is calculated as follows: ( (238 Excellents x 5) + (56 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 297 Ratings = 4.791

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Laurels & Pine Lodge is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Jul 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (9)

Meet the Team (2)

Claudia

Claudia Cullen

Job Title: Deputy Manager

Joined: 2015

As Home Manager at The Laurels and Pine Lodge Residential Home, I am proud of the journey I have taken, and I feel deeply privileged to work with such a dedicated team and wonderful residents.


I began my career here as a carer and over the years, through determination and a passion for the care industry, I was fortunate enough to progress through the roles from Senior Carer all the way to Home Manager.


I love what I do and feel privileged to make a difference in our residents' lives. Person-centred care is central to my approach, ensuring every resident is treated with respect, compassion, and dignity. It's not just about providing care; it's about building meaningful relationships and ensuring that each resident feels like a valued part of our family here at The Laurels and Pine Lodge.


I am grateful for the opportunity to lead a team of dedicated professionals and to continue providing the highest standard of care for our residents. Every day is a chance to learn, grow, and make a positive impact, which makes this job so special to me.

Tina

Tina MacNewman

Job Title: Deputy Manager

Joined: 2018

I have worked at The Laurels and Pine Lodge for ten years now, starting my career with Hartford Care back in 2013 as a Care Assistant, becoming a Senior Care Assistant in 2017 and now being promoted to Deputy Manager.


I love working here, we have a fabulous, supportive team at The Laurels and Pine Lodge, and I love being able to give the residents and their families the best care possible and uphold the company values of care, comfort and companionship.

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