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The Laurels & Pine Lodge

33/37 Foxholes Road, Oakdale, Poole, Dorset BH15 3NA
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Mum was constantly surrounded by people who genuinely cared, with her welfare and happinessNeil C(Son of Resident/Service User)
The Laurels & Pine Lodge, Poole
She loved it there, the staff were warm, caring, professional and became her extended familyPaul J(Son of Resident/Service User)
The Laurels & Pine Lodge, Poole
The Laurels & Pine Lodge, Poole

The Laurels and Pine Lodge in Poole is a delightful character residence with a cosy, homely atmosphere. Originally known in the local area as ‘Stone Farm’, the cottages have been respectfully extended and lovingly restored to provide a safe, appealing and comfortable home. They can confidently say that The Laurels and Pine Lodge is one of the most warm-hearted residential care homes in Poole.

The fully trained, compassionate and caring team...  

Care Provided by The Laurels & Pine Lodge

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 55 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,300From £1,300
Residential Dementia CareFrom £1,300From £1,300

Special Offer - for a limited time only. 1 week free when you join us a permanent resident. T&C's apply. Subject to Availability.

Contact The Laurels & Pine Lodge to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Claudia Cullen (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2017
  • Number of floors: 1

Room Information

  • Single Rooms (53)
  • Couples/Companion Rooms (1)

Visiting

  • All visitors welcome 24 hours a day. Overnight visitor accommodation may be available subject to availability

Parking

  • Spaces for on-site parking available

The Laurels & Pine Lodge Reviews (107)

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9.7

The Laurels & Pine Lodge has a Review Score of 9.7 (9.669) out of 10, based on 19 reviews in the last 2 years. Over all time The Laurels & Pine Lodge has 107 reviews.

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Showing 107 reviews matching selected criteria
Review from C S (Nephew of Resident) published on 14 August 2019 Submitted via Postal Card
Overall Experience
Travelling up from Cornwall for a funeral at Southampton, we made a spontaneous visit to see my 94-year-old aunt en route as we had the time.
It was the first opportunity we have had to visit since she has been in care and we were so pleased to see her so happy, clean and tidy.
Staff welcomed us and immediately offered tea which was delivered on a tray with teapot, cups and saucers in a light and airy side room.
All too quickly, we had to be on our way although, we had been left in peace and quiet for as long as we wanted.
Accompanying my aunt back to their dayroom, everything was clean and in good condition without the odours that can often linger in homes for the elderly.

A happy day.

Reply from Alison Reijman, PR Coordinator at The Laurels & Pine Lodge

Thank you for your review. It's lovely to hear that you had a happy day visiting your aunt and we look forward to welcoming you here when you come to see her again.

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Review from S S (Niece of Resident) published on 14 August 2019 Submitted via Postal Card
Overall Experience
Having had a bad experience with my mother, who suffered from Alzheimer's and was placed in a care home that was meant to meet her needs in Cornwall, it was a dreadful place and ten years on it still haunts me.

Today, seeing and visiting The Laurels and Pine Lodge Care Home, it was superb in every way for those being cared for and for the relatives visiting for the first time. It has given me great comfort to know that there are places like yours.

Reply from Alison Reijman, PR Coordinator at The Laurels & Pine Lodge

Thank you so much for your review. We are so glad that you are happy with the care your aunt is receiving with us, which has given you personal peace of mind. We are always delighted to welcome relatives, all of whom we consider to be part of the wider Hartford Care "family". We shall pass on your lovely comments to our team who are caring for your aunt.

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Review from John S (Son-in-law of Resident) published on 31 July 2019 Submitted via Postal Card
Overall Experience

In a short time, I find this home a very nice home for my mother-in-law.

Reply from Alison Reijman, PR Coordinator at The Laurels & Pine Lodge

Thank you for writing this review, John. We are delighted that as a result of you finding The Laurels & Pine Lodge a very nice home for your mother-in-law, you are extremely likely to recommend it. We shall pass on your comments to our staff there.

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Review from Shirley R (Daughter of Resident) published on 25 March 2019 Submitted via Postal Card
Overall Experience

Very nice care home, the staff always friendly and helpful. We are very pleased with it all. We do have a mother and sister in this care home and we are happy with how they are looked after.

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Review from Ian B (Son of Resident) published on 22 February 2019 Submitted via Postal Card
Overall Experience

My mother has been here in Pine Lodge for 2 years now,m she has been looked after in a safe environment. Only negative thing I have is outside help, such as haircut and chiropody is too expensive. The care staff are excellent and very helpful.

Reply from Louise Chandler, PR & Communications Manager at The Laurels & Pine Lodge
Thank you for your feedback. We are pleased that you are happy with the care that we provide because we strive to make a positive difference to the lives of our residents.

We work with local providers who are trustworthy and share our values and they set the prices for the services they provide to our residents. Best wishes.

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Review from Anna T (Daughter of Resident) published on 16 January 2019 Submitted via Postal Card
Overall Experience

My mother became a resident at The Laurels at the age of 92, with middle stage Alzheimers, but fairly mobile and in good physical health for her age. She had been in other care homes but never settled in them. It was the care, support and love of The Laurels carers that allowed her to settle at last. She slowly deteriorated in her health but the care has been outstanding and, as a family, we have been comforted by knowing how much she has been embraced as someone special - as they do all their residents. It is, without doubt, the best place she could have been in her final years.

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Review from Jackie P (Daughter of Resident) published on 24 December 2018 Submitted via Postal Card
Overall Experience

Visit mum once a month and always pleased with the welcome from the staff. Really nice for mum when they have entertainment and she seems to enjoy that, especially the singing. Stay with her when she has her meals and I am always impressed with how nice the food looks. Mum usually eats well.

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Review from Keith D (Respite Resident) published on 18 October 2018 Submitted via Website
Overall Experience

All staff very attentive but sometimes no one around when needed. Enjoyed helping in the gardens and various DIY activities. Food very good.

Reply from Louise Chandler, PR & Communications Manager at The Laurels & Pine Lodge

Thank you for your feedback and comments.

Our dedicated and committed care team have a strong presence in the home to consistently support all of our residents with their care needs. Also, we have recently updated the call bell system so our residents can notify the team when they require help...  

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Review from Norman L (Son of Resident) published on 15 October 2018 Submitted via Website
Overall Experience

I viewed this care home on behalf of my dad. My first impression was how friendly the staff were and what a homely atmosphere it had. The home gave him a new lease of life for the 14 months he was a resident. Although he had dementia and not sure of his surroundings I felt confident he enjoyed everything that was provided for him. On visiting him I felt very welcome and always enjoyed a cup of tea and friendly chats with both staff and other residents. Dad really enjoyed his days out which included a boat trip around the harbour, bowling, dementia cafe and also the visits to the home from old-time sing-alongs to llamas and visits from the children of local schools. I would highly recommend this lovely care home.

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Review from J O (Wife of Resident) published on 25 September 2018 Submitted via Postal Card
Overall Experience
Kindness, care, friendly, lovely staff.
Nice, happy atmosphere.
Always pleased to see you when visiting.
Residents well cared for and entertained.
The home was recommended!

My family are also impressed.

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Review from Christopher C (Stepson of Resident) published on 22 June 2018 Submitted via Postal Card
Overall Experience

This is the second relative that I have arranged care for in the Laurels. I have complete confidence in the staff and management to safely and caringly attend to the needs of my relative. She tells me repeatedly that 'I could not be better taken care of'.

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Review from Scott W (Son of Resident) published on 18 April 2018 Submitted via Postal Card
Overall Experience

I am satisfied with the care home and the care provided.

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Review from Jacqueline P (Daughter of Resident) published on 5 April 2018 Submitted via Postal Card
Overall Experience

It is a comfort for us to know that mum is safe and well cared for. The staff are so friendly and kind to her and to us when we visit. When we saw her this week there was a maintenance issue with her toilet which the helpful maintenance man attended to more or less straight away.

Mum also enjoyed the entertainment that afternoon singing along with the land girls. With the recent snow and bad weather, it was a relief to know that she would be well looked after when we couldn't visit.

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Review from Kay O (Daughter of Resident) published on 3 April 2018 Submitted via Website
Overall Experience

Mum has been in The Laurels for about a year now. My husband and I (and our family) have been very happy with her stay there. Although not one of the new slicker care homes, The Laurels is a very homely place and suits Mum well. I always feel comfortable visiting there -we are always greeted warmly by the staff. I can't praise the carers enough - there are always plenty about and they always seem extremely kind to the residents. I feel that she's in good hands there. Even the smallest medical concern seems to be dealt with quickly. Clean and no smell. Mum always says that the food is good and she enjoys all the activities that are organised.

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Review from S C (Sister of Resident) published on 22 February 2018 Submitted via Postal Card
Overall Experience
We found the care and attention my sister received at The Laurels & Pine Lodge excellent she had everything that she needed and never looked unhappy which helped us.

I can't thank the staff enough she also looks clean and well dressed. Well done every one of you.

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Review from Liz W (Niece of Resident) published on 25 October 2017 Submitted via Postal Card
Overall Experience

I visited my aunt again recently and was delighted to find her happily listening to wartime music in the lounge with other residents. We came out to the dining room to have a quiet chat. She was very content with her environment, the food and the staff. Fortunately, she keeps very well. Her clothes although old and shabby were clean. Her hair was clean and styled. I know she gets eye tests but prefers her old glasses! She says she has no needs but if she did she would not hesitate to ask a member of staff. We were joined by an admin staff member who obviously knew my aunt well. She is a joy to visit and I think she is in the right home and would not hesitate to recommend.

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Review from Peter T (Friend of Resident) published on 5 September 2017 Submitted via Postal Card
Overall Experience
I found the staff to know all about my friend, his likes and dislikes, apart from the obvious medical residents are treated like human beings. Individual care not just group care. Very clean and no smell, good choice of food shown at meal times and alcohol allowed.

I've been to several homes over time and this one really considers the resident's requirements. There is the main unit and 'The Pines' for those with dementia.

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Review from Colin P (Resident / Service User) published on 15 June 2017 Submitted via Postal Card
Overall Experience

Stayed for two weeks respite care. Found staff kind and caring. Food plentiful and enjoyable. Everything seemed clean.

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Review from Pat (Daughter of Resident) published on 21 March 2017 Submitted via Website
Overall Experience
The staff always greet with a smile and offer of tea/coffee and biscuit. Mum is always dressed and clean and tidy. She often has some pretty nail varnish to match her clothes. I usually phone ahead so that she can be moved to a quiet room when we arrive. Mum does not say much now and whispers and it is easier to communicate without the noise from the main area.

The staff treat the residents carefully even the rather difficult ones and are always there to clear away and clean up. When residents have an embarassing moment or are taken ill, often screens are put round them to protect their privacy.

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Review from Jackie K (Daughter of Resident) published on 10 March 2017 Submitted via Website
Overall Experience
Overall the care in place is of a good standard. The staff are always welcoming and polite when we visit.
The home has upgraded furniture on the ground floor, which has made the rooms more pleasant to sit and meet residents.
Cleaning sometimes on the carpet is not thorough, but that maybe due to short staff or busy with residents.

It would be good practice if the review of the care plan with relatives is more specific with times and dates, and could email be used, particularly if relatives live away from the care home?

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 July 2021
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

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Meet the Team (2)

Claudia Cullen
Claudia CullenJob Title:Deputy ManagerJoined: 2015

As Home Manager at The Laurels and Pine Lodge Residential Home, I am proud of the journey I have taken, and I feel deeply privileged to work with such a dedicated team and wonderful residents.

I began my career here as a carer and over the years, through determination and a passion for the care industry, I was fortunate enough to progress through the roles from Senior Carer all the way to Home Manager.

I love what I do and feel privileged to make a difference in our residents' lives. Person-centred care is central to my approach, ensuring every resident is treated with respect, compassion, and dignity. It's not just about providing care; it's about building meaningful relationships and ensuring that each resident feels like a valued part of our family here at The Laurels and Pine Lodge.

I am grateful for the opportunity to lead a team of dedicated professionals and to continue providing the highest standard of care for our residents. Every day is a chance to learn, grow, and make a positive impact, which makes this job so special to me.

Tina MacNewman
Tina MacNewmanJob Title:Deputy ManagerJoined: 2018

I have worked at The Laurels and Pine Lodge for ten years now, starting my career with Hartford Care back in 2013 as a Care Assistant, becoming a Senior Care Assistant in 2017 and now being promoted to Deputy Manager.

I love working here, we have a fabulous, supportive team at The Laurels and Pine Lodge, and I love being able to give the residents and their families the best care possible and uphold the company values of care, comfort and companionship.

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