Submit a Review for Vaughan Lee House
Orchard Vale, Ilminster, TA19 0EX
View Full Details of Vaughan Lee HouseLatest Reviews for Vaughan Lee House
11 December 2025
My 96 year-old mother moved into Vaughan Lee for respite care a year ago. Mum quickly settled and soon became a permanent resident. Mum is visually impaired and requires some help with dressing and hygiene needs. Her carers demonstrate a professional, kind, patient and respectful approach to her care, always giving her time and a cheery word if she is anxious or low. Family and friends report on the warm, welcoming atmosphere, the helpfulness of staff and the exceptionally clean and well cared for environment. My sister and I both live at some distance from the home, but staff are brilliant at keeping us informed and in assisting us to keep in daily phone contact with Mum. Staff notify us of any health concerns and ensure that Mum is quickly seen by the visiting paramedic if needed. The Activities' Co-ordinator organises a variety of activities which Mum really enjoys. Mum is particularly pleased that each month there are church services led by volunteers from the local church
03 December 2025
Mum seems very content at Vaughan Lee. She especially enjoys the food, and I appreciate the trouble the kitchen staff go to with her gluten free diet. She loves the visits from the babies and children especially. Also when one of the cleaning staff brings her dog for a visit. Another member of care staff brought mum a chair cover where she can arrange her things, that kind of personal touch is invaluable. I'm particularly grateful to the members of staff who understand mum's problems with anxiety, and manage to help her to keep calm. Thank you!
04 November 2025
Mum moved into Vaughan Lee after a hospital stay due to a fall at home. She immediately felt welcome. Staff were kind and understanding and her room was clean and bright. Over the last 17 months thankfully mum has had no further falls due to the diligence of staff being there to help at times when a fall could easily arise. Cleanliness at Vaughan Lee is first class. Everyone I have taken to visit has commented on the high standard of cleanliness and on how delightful it smells inside. Mum really appreciates the social aspect of meal times. Being able to sit with others and enjoy a meal in lovely bright surroundings is a real plus. The daily menu is displayed for all to see and from my observations consists of extremely nourishing meals with a choice on offer. All staff approach their job very professionally and obviously have clear guidance on how to react in any circumstance. They build excellent relationships with the residents displaying compassion, happiness and a love of their job
12 March 2025
My mother was a resident at Vaughan Lee House for just over 3 years before she passed away there in December 2024 at the age of 99 years. Throughout her time there she was treated with kindness, respect, compassion and professionalism by the staff and management. My brother and I both reside outside the UK, and so we were reliant on Vaughan Lee House to recognize my mother's needs and to communicate with us proactively about details of her care, and they did so in a way that allowed us to feel reassured that my mother was very comfortable and well taken care of. They were also considerate of our position and feelings as family members and went above and beyond to support us as well as our Mum. There are no words adequate to express my gratitude to the wonderful people at Vaughan Lee House for providing such a lovely place for my Mum during her last years. Anyone who lives at Vaughan Lee House is very fortunate, as are their families.
17 June 2024
My 98-year-old mother has been resident at Vaughan Lee for over a year now. As I am resident in France and my sister in Canada, we need a place where my mother is completely cared for. I visited her in Vaughan Lee in May 2024 and was extremely impressed. The food is excellent. There are activities for the residents almost every day. Very regular checks are made on the residents in their rooms. I was invited to join some of the activities and eat there, so I could really see the quality for myself. The staff are available, attentive and always relaxed and smiling. My mother is receiving a standard of care way beyond what any family member could supply for her. She is relaxed and happy.
12 June 2024
First and foremost everyone is so friendly at Vaughan Lee House. You feel at ease the moment you go through the door. Everything is clean, very well presented and obviously well-managed. The staff are professional, polite, friendly and knowledgeable. Nothing is too much trouble. My friend says it is not a home, it is her home. I say that speaks volumes.
05 April 2024
My father came to Vaughan Lee in December 2023, after a stay in hospital and losing much of his mobility. He settled in immediately with help and support from the carers there. He has a lovely room that he likes to stay in because it's warm and cosy and he gets his meals delivered to him in there. The care team are wonderful; they spend time chatting to him, attending to his needs and being there to help him with anything. He is happy and contented. This takes a huge amount of worry and weight off my shoulders, because I know he is happy and safe.
19 March 2024
My father stayed at Vaughan Lee House for several short periods over the last three years. Each time the staff were amazing, so kind and caring with a cheerful smile for residents and visitors. He was really well looked after and was always happy to be going back. The management team were really helpful and accommodating, allowing him to come at quite short notice when needed. The billing process was efficient, with prompt acknowledgement of payments. Thank you to all the staff at Vaughan Lee House for looking after him, and particularly on his last day.
27 November 2023
The short time that my mother was in Vaughan Lee House the care was exceptional. The carers were always very friendly and caring, also nothing was ever too much trouble. Her room was always clean and tidy and in the last few weeks of her life the care that she was given while bed ridden was second to none. She could not have asked for better care.
02 November 2023
Following my recent ten-day stay for respite, I have nothing but the highest praise for every provision that was provided; it was superb - thank you so much. Friends with knowledge of care homes visited me during my stay and were most impressed with the welcome, the dedication, the cleanliness, the activities on offer and the happy atmosphere. Ilminster is very fortunate to have such a superb care home.
09 June 2023
My daughter and I regularly visit my mum at Vaughan Lee House Care Home, also attending many of the events that are put on for residents and families to come along to. The staff are very kind and caring to my mum and family when visiting her. We have always been impressed with the care provided for my mum.
09 June 2023
My aunt, now 93, has lived very happily at Vaughan Lee House Care Home for the last two years. I can only heap praise on the excellent level of compassionate care she has received from all of the staff. We have also always felt welcomed and supported by all of the team. This home has the ethos of those in the community who worked to build it and continue their support. It feels an integral part of all that is so good about Ilminster.
07 June 2023
We have always found Vaughan Lee House Care Home very welcoming and keen to help in whatever way they can. Whenever I call to arrange anything I'm always met with a kind and professional manner. The main thing for us is Mum has perked up so much since she has been there and that is not fading, there will always be times when she is upset, missing the dogs or family but she soon gets over that with her extended family (the staff) and often tells us about her days. It's very reassuring that we know Mum is being looked after with a smile and happiness. Thanks.
19 May 2023
Mum stayed at Vaughan Lee House Care Home for two weeks to give my brother some respite. She had a lovely time and the staff were all very caring towards her and our family when we visited Mum. Mum needs quite a lot of help as she had a major stroke three years ago and the level of care was exemplary. Her ensuite room was lovely, as was the entire home. The food looked and smelled delicious. We will definitely be arranging further respite visits for Mum in the future. Can't recommend Vaughan Lee House enough.
15 October 2022
My mother stayed in Vaughan Lee for a short while following a fall. The care she received was exceptional. The staff and management were so supportive and kind to us all. The food was very good and any requests made e.g to borrow a wheelchair for hospital visits were always willingly accommodated. Vaughan Lee House is very well run and very good value for money.
11 October 2022
I went to Vaughan Lee for two weeks between hospital and home and received excellent treatment.
10 October 2022
Wonderful, homely environment. Lunch of roast dinner smelt lovely and all the staff were so kind and welcoming. Would recommend.
02 August 2022
My mother has been a resident of Vaughan Lee since January 2021. She was sorry to lose her independence at home but now accepts Vaughan Lee as her home. She is as happy here as she would be anywhere. She is looked after extremely well and is treated with dignity and care. Each member of staff treats my mother as they would their best friend or family member. She loves them all. She never ate very well at home but now she enjoys every meal. She likes food. Everything is presented well, cooked in a homely style and cut up for her. She can then feed herself and she enjoys every meal. She has a problem with incontinence but each 'accident' is treated as if it's 'just one of those things' and everything is soon back to normal - as if nothing had happened. All the staff live locally - and when my mother speaks of local places and events from her past, which she does all the time, they are familiar to anyone listening to her, so she feels it's just like talking to a friend.
14 July 2022
Wonderful. Dad has settled into his new surroundings really well. He gets involved in the activities and generally looks contented(Age and illness do get in the way occasionally). He has a lovely relationship with the staff. As a family, we always feel listened to and we all work together as a team. Well done everyone.
12 July 2022
The team provide an excellent service to my mother. Communication is excellent and we were kept informed throughout lockdowns. Hygiene and attention to detail are always at a high level. The staff are attentive and caring. The food and entertainment are very good.
Latest Reviews for Vaughan Lee House
11 December 2025
My 96 year-old mother moved into Vaughan Lee for respite care a year ago. Mum quickly settled and soon became a permanent resident. Mum is visually impaired and requires some help with dressing and hygiene needs. Her carers demonstrate a professional, kind, patient and respectful approach to her care, always giving her time and a cheery word if she is anxious or low. Family and friends report on the warm, welcoming atmosphere, the helpfulness of staff and the exceptionally clean and well cared for environment. My sister and I both live at some distance from the home, but staff are brilliant at keeping us informed and in assisting us to keep in daily phone contact with Mum. Staff notify us of any health concerns and ensure that Mum is quickly seen by the visiting paramedic if needed. The Activities' Co-ordinator organises a variety of activities which Mum really enjoys. Mum is particularly pleased that each month there are church services led by volunteers from the local church
03 December 2025
Mum seems very content at Vaughan Lee. She especially enjoys the food, and I appreciate the trouble the kitchen staff go to with her gluten free diet. She loves the visits from the babies and children especially. Also when one of the cleaning staff brings her dog for a visit. Another member of care staff brought mum a chair cover where she can arrange her things, that kind of personal touch is invaluable. I'm particularly grateful to the members of staff who understand mum's problems with anxiety, and manage to help her to keep calm. Thank you!
04 November 2025
Mum moved into Vaughan Lee after a hospital stay due to a fall at home. She immediately felt welcome. Staff were kind and understanding and her room was clean and bright. Over the last 17 months thankfully mum has had no further falls due to the diligence of staff being there to help at times when a fall could easily arise. Cleanliness at Vaughan Lee is first class. Everyone I have taken to visit has commented on the high standard of cleanliness and on how delightful it smells inside. Mum really appreciates the social aspect of meal times. Being able to sit with others and enjoy a meal in lovely bright surroundings is a real plus. The daily menu is displayed for all to see and from my observations consists of extremely nourishing meals with a choice on offer. All staff approach their job very professionally and obviously have clear guidance on how to react in any circumstance. They build excellent relationships with the residents displaying compassion, happiness and a love of their job
12 March 2025
My mother was a resident at Vaughan Lee House for just over 3 years before she passed away there in December 2024 at the age of 99 years. Throughout her time there she was treated with kindness, respect, compassion and professionalism by the staff and management. My brother and I both reside outside the UK, and so we were reliant on Vaughan Lee House to recognize my mother's needs and to communicate with us proactively about details of her care, and they did so in a way that allowed us to feel reassured that my mother was very comfortable and well taken care of. They were also considerate of our position and feelings as family members and went above and beyond to support us as well as our Mum. There are no words adequate to express my gratitude to the wonderful people at Vaughan Lee House for providing such a lovely place for my Mum during her last years. Anyone who lives at Vaughan Lee House is very fortunate, as are their families.
17 June 2024
My 98-year-old mother has been resident at Vaughan Lee for over a year now. As I am resident in France and my sister in Canada, we need a place where my mother is completely cared for. I visited her in Vaughan Lee in May 2024 and was extremely impressed. The food is excellent. There are activities for the residents almost every day. Very regular checks are made on the residents in their rooms. I was invited to join some of the activities and eat there, so I could really see the quality for myself. The staff are available, attentive and always relaxed and smiling. My mother is receiving a standard of care way beyond what any family member could supply for her. She is relaxed and happy.
12 June 2024
First and foremost everyone is so friendly at Vaughan Lee House. You feel at ease the moment you go through the door. Everything is clean, very well presented and obviously well-managed. The staff are professional, polite, friendly and knowledgeable. Nothing is too much trouble. My friend says it is not a home, it is her home. I say that speaks volumes.
05 April 2024
My father came to Vaughan Lee in December 2023, after a stay in hospital and losing much of his mobility. He settled in immediately with help and support from the carers there. He has a lovely room that he likes to stay in because it's warm and cosy and he gets his meals delivered to him in there. The care team are wonderful; they spend time chatting to him, attending to his needs and being there to help him with anything. He is happy and contented. This takes a huge amount of worry and weight off my shoulders, because I know he is happy and safe.
19 March 2024
My father stayed at Vaughan Lee House for several short periods over the last three years. Each time the staff were amazing, so kind and caring with a cheerful smile for residents and visitors. He was really well looked after and was always happy to be going back. The management team were really helpful and accommodating, allowing him to come at quite short notice when needed. The billing process was efficient, with prompt acknowledgement of payments. Thank you to all the staff at Vaughan Lee House for looking after him, and particularly on his last day.
27 November 2023
The short time that my mother was in Vaughan Lee House the care was exceptional. The carers were always very friendly and caring, also nothing was ever too much trouble. Her room was always clean and tidy and in the last few weeks of her life the care that she was given while bed ridden was second to none. She could not have asked for better care.
02 November 2023
Following my recent ten-day stay for respite, I have nothing but the highest praise for every provision that was provided; it was superb - thank you so much. Friends with knowledge of care homes visited me during my stay and were most impressed with the welcome, the dedication, the cleanliness, the activities on offer and the happy atmosphere. Ilminster is very fortunate to have such a superb care home.
09 June 2023
My daughter and I regularly visit my mum at Vaughan Lee House Care Home, also attending many of the events that are put on for residents and families to come along to. The staff are very kind and caring to my mum and family when visiting her. We have always been impressed with the care provided for my mum.
09 June 2023
My aunt, now 93, has lived very happily at Vaughan Lee House Care Home for the last two years. I can only heap praise on the excellent level of compassionate care she has received from all of the staff. We have also always felt welcomed and supported by all of the team. This home has the ethos of those in the community who worked to build it and continue their support. It feels an integral part of all that is so good about Ilminster.
07 June 2023
We have always found Vaughan Lee House Care Home very welcoming and keen to help in whatever way they can. Whenever I call to arrange anything I'm always met with a kind and professional manner. The main thing for us is Mum has perked up so much since she has been there and that is not fading, there will always be times when she is upset, missing the dogs or family but she soon gets over that with her extended family (the staff) and often tells us about her days. It's very reassuring that we know Mum is being looked after with a smile and happiness. Thanks.
19 May 2023
Mum stayed at Vaughan Lee House Care Home for two weeks to give my brother some respite. She had a lovely time and the staff were all very caring towards her and our family when we visited Mum. Mum needs quite a lot of help as she had a major stroke three years ago and the level of care was exemplary. Her ensuite room was lovely, as was the entire home. The food looked and smelled delicious. We will definitely be arranging further respite visits for Mum in the future. Can't recommend Vaughan Lee House enough.
15 October 2022
My mother stayed in Vaughan Lee for a short while following a fall. The care she received was exceptional. The staff and management were so supportive and kind to us all. The food was very good and any requests made e.g to borrow a wheelchair for hospital visits were always willingly accommodated. Vaughan Lee House is very well run and very good value for money.
11 October 2022
I went to Vaughan Lee for two weeks between hospital and home and received excellent treatment.
10 October 2022
Wonderful, homely environment. Lunch of roast dinner smelt lovely and all the staff were so kind and welcoming. Would recommend.
02 August 2022
My mother has been a resident of Vaughan Lee since January 2021. She was sorry to lose her independence at home but now accepts Vaughan Lee as her home. She is as happy here as she would be anywhere. She is looked after extremely well and is treated with dignity and care. Each member of staff treats my mother as they would their best friend or family member. She loves them all. She never ate very well at home but now she enjoys every meal. She likes food. Everything is presented well, cooked in a homely style and cut up for her. She can then feed herself and she enjoys every meal. She has a problem with incontinence but each 'accident' is treated as if it's 'just one of those things' and everything is soon back to normal - as if nothing had happened. All the staff live locally - and when my mother speaks of local places and events from her past, which she does all the time, they are familiar to anyone listening to her, so she feels it's just like talking to a friend.
14 July 2022
Wonderful. Dad has settled into his new surroundings really well. He gets involved in the activities and generally looks contented(Age and illness do get in the way occasionally). He has a lovely relationship with the staff. As a family, we always feel listened to and we all work together as a team. Well done everyone.
12 July 2022
The team provide an excellent service to my mother. Communication is excellent and we were kept informed throughout lockdowns. Hygiene and attention to detail are always at a high level. The staff are attentive and caring. The food and entertainment are very good.