Vaughan Lee House, Ilminster, Somerset
Vaughan Lee House, Ilminster, Somerset
Vaughan Lee House, Ilminster, Somerset

Vaughan Lee House is a purpose-built residential care home catering for older people who are no longer able to manage on their own.

Staff at Vaughan Lee House seek to provide and maintain a high standard of care, 24 hours a day.

The staff are trained to meet the individual needs of day-to-day living, to be supportive without being intrusive and to ensure that the dignity of the individual is preserved.

Vaughan Lee House has single, en-suite rooms which are complete with a fitted call system together with provision for a personal television. Where appropriate, residents may bring their own furniture and also have an individual telephone installed.

Residents can also enjoy relaxing in either of the two lounges. During the summer months, residents can enjoy a pleasant south-facing patio and attractive flower garden.

Owner: Ilminster & District (OPW) Housing Society Ltd

Person in charge: Karen Roberts (Registered Manager)

Local Authority / Social Services: Somerset County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 30 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Admission Information: Ages 60+.

Single Rooms: 30

Shared Rooms: 0

Rooms with ensuite WC: 30

Weekly Charges Guide: Personal Care Single £665 – £715 (These prices are only a guideline, please contact Vaughan Lee House to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Minibus or other transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Vaughan Lee House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

No Bed Vacancies

posted 31 Oct 2017

We currently do not have any vacancies, however we would be pleased to place you on our waiting list. Please contact us for further details.

Reviews

9.4 Vaughan Lee House has a Review Score of 9.4 (9.393)

The Review Score of 9.4 (maximum of 10) for Vaughan Lee House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 14 Reviews over all time. This Average Rating is also the rating value for Vaughan Lee House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 5 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.56 for Vaughan Lee House is calculated as follows: ( (99 Excellents x 5) + (50 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 159 Ratings = 4.56

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.833 Points relating to the number of positive Reviews for Vaughan Lee House is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 6 positive Reviews (30 registered maximum number of service users ÷ 5). 5 Reviews ÷ 6 Target = 0.833

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    11
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Vaughan Lee House?

  • Extremely LIKELY
    13
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Vaughan Lee House

  • Daughter of Resident/Service User
    7
  • Resident / Service User
    3
  • Son of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • Vicar / Church Minister
    1
  • more

Excellent, staff could not be more helpful and friendly. My father is very happy, settled quickly and I can relax for the first time in several years knowing he is in a safe environment, which just happens to be right on my doorstep.
Vaughan Lee has exceeded all my expectations and I hope my father will choose to stay permanently, having initially gone in for respite only.

How likely would you be to recommend Vaughan Lee House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I am recovering from two partial hip replacements and cannot speak too highly of the excellent care and patience I get from all the staff here.

How likely would you be to recommend Vaughan Lee House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very impressed with the quality of care and the caring attitude and the way staff approach each and every resident. By far and away the best home from home experience.

How likely would you be to recommend Vaughan Lee House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I have found whenever I visit my friend, all her needs have been addressed. The friendliness and kindness from everybody who works there shines. Nothing is too much trouble. The food, activities and sitting areas are excellent.

How likely would you be to recommend Vaughan Lee House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I attend Vaughan Lee House twice a week. I have my lunch here both days and have a bath on Thursday.
I find the facilities excellent - the staff are thoughtful, friendly and very helpful.
The lunchtime food is very tasty, hot and enjoyable. Tea and coffee are always available. I really enjoy coming here and have made several friends of the residents.

How likely would you be to recommend Vaughan Lee House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Value for Money: Good

My father had lost interest in life, in general, had no interests or hobbies. Since being at Vaughan Lee House he is a different person- happy- enjoys taking part in activities and talking to the other residents and visitors. My son got married in July and as my father has difficulty walking didn't think it possible for him to attend. Kindly one of the care assistants organised to bring him to the church service, which was lovely for him and the family. I was extremely grateful as it enabled dad to be part of my son's special day.

How likely would you be to recommend Vaughan Lee House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum was very reluctant to move to a care home, but after in and out of hospital for three months home care was not enough. She came to Vaughan Lee House for respite after a long stay in hospital she will now stay as she cannot praise the staff enough for the care she receives. I myself am very pleased with how friendly and caring the home is.

How likely would you be to recommend Vaughan Lee House? Extremely Likely

Average Rating: 

 3.5 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

I visited two residents of Vaughan Lee House today and both commented on how well they were being looked after. They have both been there a few weeks now and are very thankful for everything that's being done for them, speaking highly of all the staff. My own experience is that I have found the staff friendly and helpful on each time I've visited.

How likely would you be to recommend Vaughan Lee House? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Staff: Excellent

Rooms: Good

My husband has dementia and visits for day care (3 days). He is greeted warmly by staff. He likes joining in the activities and enjoys his lunch, particularly on Fridays, fish and chip day.
The staff are very helpful, his mobility is poor and they make sure his catheter bag is emptied at each visit and treat him with dignity in all aspects of care.
Many local people visiting stop and chat to him. The room he sits in is bright and airy, with panorama views over Ilminster.

How likely would you be to recommend Vaughan Lee House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Value for Money: Excellent

My 95 year old mother moved to Vaughan Lee House almost 4 years ago and during this time the level of care and attention she has received has been good. On the occasions she has not been very well the staff have alerted the doctor/emergency services straight away. I have always been able to talk to the staff about my mother and am reassured by their caring attitude. I chose Vaughan Lee House because of its very good reputation and the fact it is a long standing charity that serves the local community very well.

How likely would you be to recommend Vaughan Lee House? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

My mother is 93 years old and had lived in her sheltered bungalow for over 20 years more than ten on her own. After several falls and broken limbs and numerous visits to hospital mum agreed she no longer felt safe at home. I contacted the manager at Vaughan Lee House who was very helpful and was told there was a vacant room, so within a week mum had moved into her new home on a months trial, within 48 hours mum was very happy and said she would like to stay. Mum has been made to feel very welcome, she says everyone is so friendly and has very good care. We can't thank the staff enough for all they have done. I give Vaughan Lee 10/10.

How likely would you be to recommend Vaughan Lee House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Vaughan Lee Residential Home has an excellent local reputation. The building is well designed and the communal areas are open plan. This is a big advantage for the residents and staff, as those residents who want company can mix and sit together in an area where they can watch the comings and goings without being isolated in just one large room with a door that staff could just pass by. And the carers have good visibility of the residents. The staff at Vaughan Lee appear to be happy in their work. They regularly sit and talk to the residents, play games, and sometimes paint their nails. All the residents look clean and well dressed and the food is excellent.

How likely would you be to recommend Vaughan Lee House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother has been resident in Vaughan Lee House for about three years and during that time has been cared for in an outstanding way. Carers are kind and attentive with enough time to attend to my mothers needs. The food at Vaughan Lee House is excellent in my mothers words "it's the sort of food you would cook for yourself". The home has a general feeling of warmth and comfort.

How likely would you be to recommend Vaughan Lee House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

We feel very fortunate to have mum cared for in Vaughan Lee House. The staff are well-trained and efficient, but just as importantly, kind, caring, happy and respectful. There is always an atmosphere of friendliness and well-being in the home. Nothing ever seems to be too much trouble for the staff and volunteers who do so much to make it a wonderful place to be. There is just the right degree of encouragement to get the residents to join in without forcing them if they are not feeling up to it. There is a good range of activities available, a lovely enclosed garden and the meals are healthy and appetising.
We cannot praise highly enough everyone who contributes to make Vaughan Lee a place where we know mum is happy, secure and loved. While there are care homes around which are grander and more beautifully furnished, it seems far more important to have a homely, friendly and secure atmosphere - and this is certainly how Vaughan Lee feels.

How likely would you be to recommend Vaughan Lee House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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