Vaughan Lee House

Orchard Vale, Ilminster TA19 0EX
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9.7 42 Reviews
  • Vaughan Lee House, Ilminster
Vaughan Lee House is a purpose-built residential care home catering for older people.

Staff at Vaughan Lee House seek to provide and maintain a high standard of care, 24 hours a day.

The staff are trained to meet the individual needs of day-to-day living, to be supportive without being intrusive and to ensure that the dignity of the individual is preserved.

Vaughan Lee House has single, en-suite rooms which are complete with a fitted call system together with provision for a personal television. Where appropriate, residents may bring furniture and also have an individual telephone installed.

Residents can also enjoy relaxing in one of three lounges. During the summer months, residents can enjoy a pleasant south-facing patio and attractive flower garden.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 30 Service Users

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1250 – £1300
  • RESPITE Self-Funded Residential Care: £1400 – £1400

Our fees do not cover newspapers, toiletries, hairdressing or podiatry treatment.

These prices are only a guideline, please contact Vaughan Lee House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Ilminster & District (OPW) Housing Society Ltd

Person in charge

  • Karen Roberts (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1970
  • Last Refurbishment: 2020
  • Number of floors: 1

Room Information

  • Single Rooms (30)
  • Couples/Companion Rooms (0)

Vaughan Lee House Reviews (42)

9.7

Vaughan Lee House has a Review Score of 9.7 (9.652) out of 10, based on 7 reviews in the last 2 years.
Over all time Vaughan Lee House has 42 reviews.

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Review from T P (Son of Resident) published on 10 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a very good care home. It is community owned so you will never see the owners Bentley in the carpark. No care home is cheap but at least the fees are going into the home. They are an extremely friendly and engaging team at Vaughan Lee House. They give you great confidence that your parent is
well cared for.
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Review from D J (Son of Resident) published on 17 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother lived at Vaughan Lee House for a little under twelve months. She was not in the best of health and was quite confused at times, but at all times she was treated by all who work there with warmth, patience and understanding. The staff encouraged her to join in meals in the dining room and a
variety of activities. We had great peace of mind knowing she was so well looked after. We had no worries about her care.
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Review from W L (Son of Resident) published on 12 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Vaughan Lee cared for my mother for the inside of one day a week. She had different company to normal, was entertained, exercised, fed well and cared for admirably. This happened for about two years - in this time there was one small, practical problem, and once noticed Vaughan Lee addressed the issue
and it wasn't an issue again. Great care and a happy mother!
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Review from J S (Son-in-law of Resident) published on 1 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are pleased to recommend Vaughan Lee after over a year of caring for our 93 year old mother in law. The management and staff are always efficient, friendly and caring, and the home is constantly being updated and modernised in structure and decor and furniture, and there is always a pleasant family
atmosphere apparent, together with a sense of fun and humour. Thank you.
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Review from Tom N (Nephew of Resident) published on 20 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was really impressed by Vaughan Lee House. It is clean, fresh-smelling, bright. The staff, from the Manager down, are helpful and cared well for my uncle, despite the fact that he could be grumpy and abrupt.
I believe that the Home cared for my uncle and looked after him well. They kept in touch
with me (I live miles away), including telling me that he was fading fast; this enabled us to visit him before he died.
On his deathbed (3-4am) at least 2 staff were with him. It was a real comfort to know that he didn't die alone.
I would recommend Vaughan Lee House to anyone looking for an excellent care home.
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Review from S H (Daughter of Resident) published on 3 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is being looked after extremely well.
All the staff are excellent and can't do enough for her. She treats Vaughan Lee now as her home - it's like one big family.
The food is excellent.
Mum is very happy at Vaughan Lee.
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Review from Jan K (Daughter-in-law of Resident) published on 8 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always found the staff extremely polite and helpful, nothing is too much trouble.
They treat all the residents with professional calm and respect. Whenever my mother-in-law is unwell she always receives all the attention that she needs even if a member of staff has to stay with her all night.
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Review from Sandra B (Friend of Resident) published on 8 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am now responsible for my friend and I am so reassured that she is well looked after. The home is run very well. Happiness and contentment comes through when you enter you can feel everyone is at ease.
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Review from Caroline D (Daughter of Resident) published on 13 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been in this care home since January 2018. During this time she has had episodes of being unwell and one short stay in the hospital. The staff have been very responsive at these times providing extra care and support when needed. All staff are caring and professional however the younger
staff are particularly outstanding in their cheerfulness and positivity.
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Review from Amanda A (Daughter of Resident) published on 3 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent, staff could not be more helpful and friendly. My father is very happy, settled quickly and I can relax for the first time in several years knowing he is in a safe environment, which just happens to be right on my doorstep.
Vaughan Lee has exceeded all my expectations and I hope my father
will choose to stay permanently, having initially gone in for respite only.
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Review from Geoffrey C (Resident) published on 28 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am recovering from two partial hip replacements and cannot speak too highly of the excellent care and patience I get from all the staff here.
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Review from Sally M (Daughter of Resident) published on 20 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very impressed with the quality of care and the caring attitude and the way staff approach each and every resident. By far and away the best home from home experience.
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Review from Margaret G (Resident) published on 1 February 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I attend Vaughan Lee House twice a week. I have my lunch here both days and have a bath on Thursday.
I find the facilities excellent - the staff are thoughtful, friendly and very helpful.
The lunchtime food is very tasty, hot and enjoyable. Tea and coffee are always available. I really enjoy coming
here and have made several friends of the residents.
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Review from Trudy C (Daughter of Resident) published on 8 September 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum was very reluctant to move to a care home, but after in and out of hospital for three months home care was not enough. She came to Vaughan Lee House for respite after a long stay in hospital she will now stay as she cannot praise the staff enough for the care she receives. I myself am very pleased
with how friendly and caring the home is.
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Review from Nicola D (Daughter of Resident) published on 30 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father had lost interest in life, in general, had no interests or hobbies. Since being at Vaughan Lee House he is a different person- happy- enjoys taking part in activities and talking to the other residents and visitors. My son got married in July and as my father has difficulty walking didn't
think it possible for him to attend. Kindly one of the care assistants organised to bring him to the church service, which was lovely for him and the family. I was extremely grateful as it enabled dad to be part of my son's special day.
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Review from Chris S (Regular Volunteer) published on 12 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited two residents of Vaughan Lee House today and both commented on how well they were being looked after. They have both been there a few weeks now and are very thankful for everything that's being done for them, speaking highly of all the staff. My own experience is that I have found the staff
friendly and helpful on each time I've visited.
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Review from Mike (Resident) assisted by family/friend published on 4 April 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has dementia and visits for day care (3 days). He is greeted warmly by staff. He likes joining in the activities and enjoys his lunch, particularly on Fridays, fish and chip day.
The staff are very helpful, his mobility is poor and they make sure his catheter bag is emptied at each visit
and treat him with dignity in all aspects of care.
Many local people visiting stop and chat to him. The room he sits in is bright and airy, with panorama views over Ilminster.
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Review from Annette (Daughter of Resident) published on 2 April 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My 95 year old mother moved to Vaughan Lee House almost 4 years ago and during this time the level of care and attention she has received has been good. On the occasions she has not been very well the staff have alerted the doctor/emergency services straight away. I have always been able to talk to
the staff about my mother and am reassured by their caring attitude. I chose Vaughan Lee House because of its very good reputation and the fact it is a long standing charity that serves the local community very well.
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Review from Michael D (Son of Resident) published on 30 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is 93 years old and had lived in her sheltered bungalow for over 20 years more than ten on her own. After several falls and broken limbs and numerous visits to hospital mum agreed she no longer felt safe at home. I contacted the manager at Vaughan Lee House who was very helpful and was told
there was a vacant room, so within a week mum had moved into her new home on a months trial, within 48 hours mum was very happy and said she would like to stay. Mum has been made to feel very welcome, she says everyone is so friendly and has very good care. We can't thank the staff enough for all they have done. I give Vaughan Lee 10/10.
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Review from R B (Daughter of Resident) published on 22 March 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Vaughan Lee Residential Home has an excellent local reputation. The building is well designed and the communal areas are open plan. This is a big advantage for the residents and staff, as those residents who want company can mix and sit together in an area where they can watch the comings and goings
without being isolated in just one large room with a door that staff could just pass by. And the carers have good visibility of the residents. The staff at Vaughan Lee appear to be happy in their work. They regularly sit and talk to the residents, play games, and sometimes paint their nails. All the residents look clean and well dressed and the food is excellent.
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Current Review Score: 9.7 (9.652)

Overview of Review Score

The Review Score of 9.7 (9.652) out of 10 for Vaughan Lee House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.952 for Vaughan Lee House is calculated as follows: ( (80 Excellents x 5) + (4 Goods x 4) ) ÷ 84 Ratings = 4.952
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.7 Points relating to the number of positive Reviews for Vaughan Lee House is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 7 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Dec 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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