Submit a Review for Coldwells House
Coldwells Rd, Holmer, Herefordshire, Hereford, HR1 1LH
View full details of Coldwells HouseLatest Reviews for Coldwells House
30 January 2026
A most wonderful home. It feels like family when you enter the home, and is the same all the way through. You feel your family member are well cared for and respected and very safe. The best home and the best staff.
29 January 2026
I can't praise Coldwells House enough. All staff go above and beyond to ensure my mum is happy and comfortable. They are all friendly and approachable and will always take time to stop for a chat when I visit. My mum always looks well cared for with her hair done and dressed well. I know she is safe
and well cared for here, which I am so thankful for.
28 January 2026
Coldwells House is excellent in every detail.
27 January 2026
All the staff are so welcoming and friendly, and the care that they give is excellent. They take the time to talk to the residents and understand their needs. My mum has settled in so well, and it is nice to know my mum is cared for with dignity, compassion and a high standard of care. The rooms are
comfortable, clean and homely. I cannot emphasise enough how happy and grateful I am that Mum is resident.
13 January 2026
I would like to thank the members of staff day and night and all departments at Coldwells House for all the wonderful services they provide for all the residents in their care. My wife has been here for two years and has been so well cared for I can't thank them all enough.
Every time you visit
Coldwells the staff are very warm and welcoming to residents families and there never seems anything that's to much trouble for them if you have any worries or concerns.
06 January 2026
Excellent all round service from all staff.
06 January 2026
First class care home. Staff excellent, all very polite and caring.
05 January 2026
Exemplary care for my parents. Staff caring and very supportive, keeps me informed at all times. Wish we had found Coldwells sooner. Wide variety of beautiful prepared food. Staff are amazing. Thank you all xx
05 January 2026
Very friendly staff, nothing too much trouble. In a word Excellent.
27 August 2025
Whilst my father was in the care of Coldwells House, he received care of a most professional standard together with compassion & kindness. All staff, whatever their role, were efficient, caring & kind.
14 April 2025
My mother received exceptional care from Coldwells staff in the final days of her life. Staff were so kind, caring and attentive. They made sure Mum was comfortable, kept a close eye on her, attended to her gently and with respect. When the end came, she was never left alone and was in no pain.
Staff were so kind to myself and my family too. We could not have wished for a better place for our mother to spend her final days, and we will all be forever grateful for the special care that Coldwells provided.
11 April 2025
Slow to answer bell call. Mental health patients need more supervision and care. Night staff inadequate for number of beds.
02 April 2025
Cannot fault any of the services. I feel there should be more care staff for the amount of beds here.
31 March 2025
The carers here are very understanding. The management are excellent, the cleaners are experienced and very good, cleaning the rooms every day.
28 March 2025
All I can say is wow! What a fantastic, clean and friendly home Coldwells is. My father came here after we were not happy with the previous care home he was in. Coldwells all staff go above and beyond all our expectations of care and dignity given to dad. He is so much happier here, has made lots of
friends and loves the staff. The facilities are fabulous, a bistro where we can have coffee and cake with dad, we can go and have dinner with dad which he loves and all for a donation. Fantastic and would highly recommend.
18 March 2025
Fantastic staff well mannered. Clean and caring. You could not wish for a better place of staff.
10 March 2025
The team at Coldwells was caring, attentive and proactive in their care of my mum over the last 22 months. The management team were approachable, communicative, forward thinking, always finding time to discuss matters of care or to hear of a request. Mum entered her end-of-life phase in Coldwells.
During this time Mum was cared for with warmth, compassion and respect and we always felt her comfort and dignity was uppermost in the carers' minds. The Team Leads were always available at the end of the call bell for us and responded to every situation with calm and caring professionalism, knowing when we needed a comforting word or reassurance and when it was time for a nurse to be called. Sitting with Mum we could hear the team in the corridor, interacting with each other and the other residents, and never once heard any inappropriate comments, only respectful and caring interactions. I am very grateful for the way Mum was looked after by everyone. Coldwells is a wonderful home.
30 January 2025
Mum moved to Coldswell House after a traumatic discharge to assess placement.
All staff went out of their way to make mum feel welcome. Management have fought to ensure mum has been given the appropriate medical needs.
Mum is now much more settled and she is happy living at Coldwells House. Her
room is lovely and it will be lovely personalising it.
All staff are caring and want the best for all residents. Thank you, to everyone!
Food is delicious and mum is always offered a choice. Meal times are very relaxed and every dining area feels like home, if not a dining room.
The cafe is a delight to visit and family members enjoy spending time in there.
It's lovely seeing the variety of activities, offered to residents.
22 January 2025
My mother had been a residence at Coldwells House for over five years. She had been suffering from dementia and during that time slowly declined until she passed away recently.
As a family, we cannot praise the staff at Coldwells House enough for the care and dignity they gave mum during this time.
A huge thank you from us all.
20 January 2025
We always find mum well cared for and comfortable. Staff are kind and caring to mum, they take care to tell her where cups etc are as she is sight impaired. I've often noticed some giving her a cuddle, holding her hand, having a chat and I know she is well loved and respected.
A recent problem with
the call bell/unit has now been rectified.
Mum has a gluten free diet, this is followed at all meal times and during the tea/coffee sessions. She says she enjoys her meals and I believe she has a good appetite.
I can approach any one of the staff / management with a suggestion or problem and I am supported every time be it face to face, via email or telephone. Should a problem arise, I am contacted and given all the necessary information.
The staff not only care for my mum and keep her safe, they also care for her family and give us support too. Asking Coldwells House to look after mum was the best move for her, me, my brother and our families too.
Thank you everyone.
Latest Reviews for Coldwells House
30 January 2026
A most wonderful home. It feels like family when you enter the home, and is the same all the way through. You feel your family member are well cared for and respected and very safe. The best home and the best staff.
29 January 2026
I can't praise Coldwells House enough. All staff go above and beyond to ensure my mum is happy and comfortable. They are all friendly and approachable and will always take time to stop for a chat when I visit. My mum always looks well cared for with her hair done and dressed well. I know she is safe
and well cared for here, which I am so thankful for.
28 January 2026
Coldwells House is excellent in every detail.
27 January 2026
All the staff are so welcoming and friendly, and the care that they give is excellent. They take the time to talk to the residents and understand their needs. My mum has settled in so well, and it is nice to know my mum is cared for with dignity, compassion and a high standard of care. The rooms are
comfortable, clean and homely. I cannot emphasise enough how happy and grateful I am that Mum is resident.
13 January 2026
I would like to thank the members of staff day and night and all departments at Coldwells House for all the wonderful services they provide for all the residents in their care. My wife has been here for two years and has been so well cared for I can't thank them all enough.
Every time you visit
Coldwells the staff are very warm and welcoming to residents families and there never seems anything that's to much trouble for them if you have any worries or concerns.
06 January 2026
Excellent all round service from all staff.
06 January 2026
First class care home. Staff excellent, all very polite and caring.
05 January 2026
Exemplary care for my parents. Staff caring and very supportive, keeps me informed at all times. Wish we had found Coldwells sooner. Wide variety of beautiful prepared food. Staff are amazing. Thank you all xx
05 January 2026
Very friendly staff, nothing too much trouble. In a word Excellent.
27 August 2025
Whilst my father was in the care of Coldwells House, he received care of a most professional standard together with compassion & kindness. All staff, whatever their role, were efficient, caring & kind.
14 April 2025
My mother received exceptional care from Coldwells staff in the final days of her life. Staff were so kind, caring and attentive. They made sure Mum was comfortable, kept a close eye on her, attended to her gently and with respect. When the end came, she was never left alone and was in no pain.
Staff were so kind to myself and my family too. We could not have wished for a better place for our mother to spend her final days, and we will all be forever grateful for the special care that Coldwells provided.
11 April 2025
Slow to answer bell call. Mental health patients need more supervision and care. Night staff inadequate for number of beds.
02 April 2025
Cannot fault any of the services. I feel there should be more care staff for the amount of beds here.
31 March 2025
The carers here are very understanding. The management are excellent, the cleaners are experienced and very good, cleaning the rooms every day.
28 March 2025
All I can say is wow! What a fantastic, clean and friendly home Coldwells is. My father came here after we were not happy with the previous care home he was in. Coldwells all staff go above and beyond all our expectations of care and dignity given to dad. He is so much happier here, has made lots of
friends and loves the staff. The facilities are fabulous, a bistro where we can have coffee and cake with dad, we can go and have dinner with dad which he loves and all for a donation. Fantastic and would highly recommend.
18 March 2025
Fantastic staff well mannered. Clean and caring. You could not wish for a better place of staff.
10 March 2025
The team at Coldwells was caring, attentive and proactive in their care of my mum over the last 22 months. The management team were approachable, communicative, forward thinking, always finding time to discuss matters of care or to hear of a request. Mum entered her end-of-life phase in Coldwells.
During this time Mum was cared for with warmth, compassion and respect and we always felt her comfort and dignity was uppermost in the carers' minds. The Team Leads were always available at the end of the call bell for us and responded to every situation with calm and caring professionalism, knowing when we needed a comforting word or reassurance and when it was time for a nurse to be called. Sitting with Mum we could hear the team in the corridor, interacting with each other and the other residents, and never once heard any inappropriate comments, only respectful and caring interactions. I am very grateful for the way Mum was looked after by everyone. Coldwells is a wonderful home.
30 January 2025
Mum moved to Coldswell House after a traumatic discharge to assess placement.
All staff went out of their way to make mum feel welcome. Management have fought to ensure mum has been given the appropriate medical needs.
Mum is now much more settled and she is happy living at Coldwells House. Her
room is lovely and it will be lovely personalising it.
All staff are caring and want the best for all residents. Thank you, to everyone!
Food is delicious and mum is always offered a choice. Meal times are very relaxed and every dining area feels like home, if not a dining room.
The cafe is a delight to visit and family members enjoy spending time in there.
It's lovely seeing the variety of activities, offered to residents.
22 January 2025
My mother had been a residence at Coldwells House for over five years. She had been suffering from dementia and during that time slowly declined until she passed away recently.
As a family, we cannot praise the staff at Coldwells House enough for the care and dignity they gave mum during this time.
A huge thank you from us all.
20 January 2025
We always find mum well cared for and comfortable. Staff are kind and caring to mum, they take care to tell her where cups etc are as she is sight impaired. I've often noticed some giving her a cuddle, holding her hand, having a chat and I know she is well loved and respected.
A recent problem with
the call bell/unit has now been rectified.
Mum has a gluten free diet, this is followed at all meal times and during the tea/coffee sessions. She says she enjoys her meals and I believe she has a good appetite.
I can approach any one of the staff / management with a suggestion or problem and I am supported every time be it face to face, via email or telephone. Should a problem arise, I am contacted and given all the necessary information.
The staff not only care for my mum and keep her safe, they also care for her family and give us support too. Asking Coldwells House to look after mum was the best move for her, me, my brother and our families too.
Thank you everyone.