Coldwells House

Coldwells Rd, Holmer, Herefordshire, Hereford HR1 1LH
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9.9 103 Reviews
  • Coldwells House, Hereford
Coldwells House has rated Outstanding January2026 by the Care Quality Commission (CQC) — the third consecutive Outstanding rating.

Coldwell's House has undergone development to meet demand, whilst the home retains a homely atmosphere it offers state-of-the-art facilities to enhance the lives of its residents. The home is set amongst beautiful accessible gardens.

Coldwells House has also been awarded the prestigious Gold Standard Framework (GSF) for palliative and end-of-life care.
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Care Provided by Coldwells House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 41 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1200 – £1500
  • Self-Funded Residential Dementia Care: £1200 – £1500
  • RESPITE Self-Funded Residential Care: £1200 – £1500
  • RESPITE Self-Funded Residential Dementia Care: £1200 – £1500

The fees are agreed following an assessment to ensure we provide the right level of care and support.

These prices are only a guideline, please contact Coldwells House to find out the exact price for your requirements.

Contact Coldwells House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Coldwells House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Sharon Childs (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (39)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (28)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • relatives and friends are welcome a all times.

Parking

  • on site parking

Coldwells House Reviews (103)

9.9

Coldwells House has a Review Score of 9.9 (9.901) out of 10, based on 29 reviews in the last 2 years.
Over all time Coldwells House has 103 reviews.

Overall Experience
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Date Published
  • 103
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Reviewer Connection to Coldwells House
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Total of 103, showing 1-20
Review from Magi M (Daughter-in-law of Resident) published on 30 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A most wonderful home. It feels like family when you enter the home, and is the same all the way through. You feel your family member are well cared for and respected and very safe. The best home and the best staff.
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Review from Michelle R (Daughter of Resident) published on 29 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can't praise Coldwells House enough. All staff go above and beyond to ensure my mum is happy and comfortable. They are all friendly and approachable and will always take time to stop for a chat when I visit. My mum always looks well cared for with her hair done and dressed well. I know she is safe
and well cared for here, which I am so thankful for.
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Review from John P (Sister of Resident) published on 28 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Coldwells House is excellent in every detail.
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Review from Katrina J (Daughter of Resident) published on 27 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are so welcoming and friendly, and the care that they give is excellent. They take the time to talk to the residents and understand their needs. My mum has settled in so well, and it is nice to know my mum is cared for with dignity, compassion and a high standard of care. The rooms are
comfortable, clean and homely. I cannot emphasise enough how happy and grateful I am that Mum is resident.
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Review from Martin J (Husband of Resident) published on 13 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank the members of staff day and night and all departments at Coldwells House for all the wonderful services they provide for all the residents in their care. My wife has been here for two years and has been so well cared for I can't thank them all enough.
Every time you visit Coldwells
the staff are very warm and welcoming to residents families and there never seems anything that's to much trouble for them if you have any worries or concerns.
Reply from Sharon Childs, Reg Manager at Coldwells HouseThank you so much for this lovely feedback which I will share with the team.
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Review from D S (Resident) published on 6 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Excellent all round service from all staff.
Reply from Sharon Childs, Reg Manager at Coldwells HouseReally lovely to have feedback which I will share with all the staff. Thank you
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Review from Robert P (Son of Resident) published on 6 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First class care home. Staff excellent, all very polite and caring.
Reply from Sharon Childs, Reg Manager at Coldwells HouseThank you so much for your kind words. I will share this with the staff
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Review from Bev R (Daughter of Resident) published on 5 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Exemplary care for my parents. Staff caring and very supportive, keeps me informed at all times. Wish we had found Coldwells sooner. Wide variety of beautiful prepared food. Staff are amazing. Thank you all xx
Reply from Sharon Childs, Reg Manager at Coldwells HouseThank you so much for this positive feedback, it means a lot to us. We are very proud of our home and the team that support all our lovely residents. I will share this with the team.
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Review from Gerald S (Brother of Resident) published on 5 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly staff, nothing too much trouble. In a word Excellent.
Reply from Sharon Childs, Reg Manager at Coldwells HouseThank you so much for your lovely review which I will share with all the staff.
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Review from I S (Son of Resident) published on 27 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Whilst my father was in the care of Coldwells House, he received care of a most professional standard together with compassion & kindness. All staff, whatever their role, were efficient, caring & kind.
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Review from J G (Daughter of Resident) published on 14 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother received exceptional care from Coldwells staff in the final days of her life. Staff were so kind, caring and attentive. They made sure Mum was comfortable, kept a close eye on her, attended to her gently and with respect. When the end came, she was never left alone and was in no pain. Staff
were so kind to myself and my family too. We could not have wished for a better place for our mother to spend her final days, and we will all be forever grateful for the special care that Coldwells provided.
Reply from Sharon Childs, Reg Manager at Coldwells HouseThank you so much for this lovely review. We loved having your mother as a member of the Coldwells House family and all that she contributed to life at Coldwells House whilst she lived with us for the many years she called it home. We truly value feedback and reviews and I will share this with the team.
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Review from J L (Resident) published on 11 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Slow to answer bell call. Mental health patients need more supervision and care. Night staff inadequate for number of beds.
Reply from Sharon Childs, Reg Manager at Coldwells HouseIt was lovely to chat with you this morning and to hear how much you love living at Coldwells House and how kind you find all of the staff.We discussed the review comments as I was keen to understand your comments. You explained that you thought the number of cars on the car park at night indicated the number of staff. I explained that some staff walk and others use a bike but we always have the right number of staff.We also discussed call bell response times and I was pleased to show you that all your calls were answered with 2 minutes and that we log and monitor call bell response times.It's always a pleasure to chat with you and thank you for completing a review card. I will share all the wonderful comments from our chat with the team.
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Review from J L (Resident) published on 2 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cannot fault any of the services. I feel there should be more care staff for the amount of beds here.
Reply from Sharon Childs, Reg Manager at Coldwells HouseThank you for this lovely review which I will share with the rest of the team. I agree we have a fabulous team. I am constantly reviewing staff numbers and I would increase these as necessary. We're really happy that you are enjoying being part of the wonderful Coldwells House family.
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Review from O L (Resident) published on 31 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers here are very understanding. The management are excellent, the cleaners are experienced and very good, cleaning the rooms every day.
Reply from Sharon Childs, Reg Manager at Coldwells HouseThank you very much for your review that we will share with everyone. Its lovely to have a review from someone actually living in the home
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Review from B G (Daughter of Resident) published on 28 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All I can say is wow! What a fantastic, clean and friendly home Coldwells is. My father came here after we were not happy with the previous care home he was in. Coldwells all staff go above and beyond all our expectations of care and dignity given to dad. He is so much happier here, has made lots of
friends and loves the staff. The facilities are fabulous, a bistro where we can have coffee and cake with dad, we can go and have dinner with dad which he loves and all for a donation. Fantastic and would highly recommend.
Reply from Sharon Childs, Reg Manager at Coldwells HouseThank you so much for your review which I will share with staff. It has been our pleasure to welcome you all to the Coldwells House family and we our so pleased that your father has settled in so well.
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Review from John R (Husband of Resident) published on 18 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic staff well mannered. Clean and caring. You could not wish for a better place of staff.
Reply from Sharon Childs, Reg Manager at Coldwells HouseThank you so much. Reviews are so important to us and I will share this with the team.
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Review from Neil O (Son of Resident) published on 10 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team at Coldwells was caring, attentive and proactive in their care of my mum over the last 22 months. The management team were approachable, communicative, forward thinking, always finding time to discuss matters of care or to hear of a request. Mum entered her end-of-life phase in Coldwells. During
this time Mum was cared for with warmth, compassion and respect and we always felt her comfort and dignity was uppermost in the carers' minds. The Team Leads were always available at the end of the call bell for us and responded to every situation with calm and caring professionalism, knowing when we needed a comforting word or reassurance and when it was time for a nurse to be called. Sitting with Mum we could hear the team in the corridor, interacting with each other and the other residents, and never once heard any inappropriate comments, only respectful and caring interactions. I am very grateful for the way Mum was looked after by everyone. Coldwells is a wonderful home.
Reply from Sharon Childs, Reg Manager at Coldwells HouseThank you so much for this wonderful review which I will share with the team. It was our honour to support yourselves and your mum especially as she entered her end of life phase. This is a difficult time for everyone and I'm glad we were able to to support you through this.
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Review from M D (Daughter of Resident) published on 30 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved to Coldswell House after a traumatic discharge to assess placement.
All staff went out of their way to make mum feel welcome. Management have fought to ensure mum has been given the appropriate medical needs.
Mum is now much more settled and she is happy living at Coldwells House. Her room
is lovely and it will be lovely personalising it.
All staff are caring and want the best for all residents. Thank you, to everyone!
Food is delicious and mum is always offered a choice. Meal times are very relaxed and every dining area feels like home, if not a dining room.
The cafe is a delight to visit and family members enjoy spending time in there.
It's lovely seeing the variety of activities, offered to residents.
Reply from Sharon Childs, Reg Manager at Coldwells HouseIt's been wonderful to see your mum adjust and settle to become part of the Coldwells House family. Thank you for the lovely feedback and I will share this with the staff.
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Review from Michael S (Son of Resident) published on 22 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother had been a residence at Coldwells House for over five years. She had been suffering from dementia and during that time slowly declined until she passed away recently.
As a family, we cannot praise the staff at Coldwells House enough for the care and dignity they gave mum during this time.
A
huge thank you from us all.
Reply from Sharon Childs, Reg Manager at Coldwells HouseIt was our pleasure to support you and your lovely mother at Coldwells House. I will share this review with the team. Thank you.
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Review from Sara R (Daughter of Resident) published on 20 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We always find mum well cared for and comfortable. Staff are kind and caring to mum, they take care to tell her where cups etc are as she is sight impaired. I've often noticed some giving her a cuddle, holding her hand, having a chat and I know she is well loved and respected.
A recent problem with
the call bell/unit has now been rectified.
Mum has a gluten free diet, this is followed at all meal times and during the tea/coffee sessions. She says she enjoys her meals and I believe she has a good appetite.
I can approach any one of the staff / management with a suggestion or problem and I am supported every time be it face to face, via email or telephone. Should a problem arise, I am contacted and given all the necessary information.
The staff not only care for my mum and keep her safe, they also care for her family and give us support too. Asking Coldwells House to look after mum was the best move for her, me, my brother and our families too.
Thank you everyone.
Reply from Sharon Childs, Reg Manager at Coldwells HouseThank you so much for this review which I will share with the team.
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Current Review Score: 9.9 (9.901)

Overview of Review Score

The Review Score of 9.9 (9.901) out of 10 for Coldwells House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.901 for Coldwells House is calculated as follows: ( (314 Excellents x 5) + (24 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 343 Ratings = 4.901
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Coldwells House is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Mar 2022

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Coldwells House

What types of Care is Coldwells House registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Coldwells House have?

There are 39 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Coldwells House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Coldwells House to the centre of Hereford?

1.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Coldwells House to verify any information. View our terms and conditions. Coldwells House has an Enhanced Service - more info.