






Coldwells House has rated Outstanding January2026 by the Care Quality Commission (CQC) — the third consecutive Outstanding rating.
Coldwell's House has undergone development to meet demand, whilst the home retains a homely atmosphere it offers state-of-the-art facilities to enhance the lives of its residents. The home is set amongst beautiful accessible gardens.
Coldwells House has also been awarded the prestigious Gold Standard Framework (GSF) for palliative and end-of-life care.
Care Provided by Coldwells House
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 41 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The fees are agreed following an assessment to ensure we provide the right level of care and support.
The price(s) shown are provided by the care home. Contact Coldwells House for full pricing details and T&Cs.
Contact Coldwells House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Herefordshire Care Homes
- Private Owned
Person in charge
- Sharon Childs(Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 50+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2024
- Number of floors: 2
Room Information
- Single Rooms (39)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (28)
- Couples/Companion Rooms with ensuite Wet Room (1)
Visiting
- relatives and friends are welcome a all times.
Parking
- on site parking
Coldwells House Reviews (107)
Coldwells House has a Review Score of 9.9 (9.890) out of 10, based on 29 reviews in the last 2 years.
Over all time Coldwells House has 107 reviews.
Friendly & efficiently run care home. A great family feel to the house from the moment you walk through the door. The staff are always going the extra yard to ensure my mum, who suffers from Dementia, is safe and feels wanted. The daily entertainment is varied and excellent. It is clear a great deal of thought goes into entertaining the residents. A beautiful secure garden is a real bonus. A choice of many areas for residents to explore offering variations of interactions and peace and quiet. From a visitors perspective, the staff go out of their way to ensure myself and my four legged companions are felt extremely welcome.
Thank you so much for the lovely review which I will share with the team. Your mum has really settled well and we love your visits with your four legged companions.
Dad received excellent care during his final years. Would highly recommend Coldwells House.
Staff at Coldwells looked after my mum for end of life care in February 2026. Their care and kindness was exemplary for both my mum and her family at such a difficult time. There was regular liaison with hospice and GP teams. This reflected the compassionate care throughout my mum's stay at Coldwells House since 2018.
Thank you so much for this wonderful review which we will share with staff. We were honoured to be able to spend the time caring for your mum and supporting the family during her time at Coldwells House.
I do believe my sister received good care and attention during the eleven years she was in Coldwells House.
My mum was very well cared for and shown so much respect and love while she lived in Coldwells House. Everyone was friendly toward her and made sure they spoke loudly so she could hear them, especially important as mum had limited sight. Sadly Mum passed away on 2nd January but she was looked after before, during and after her death. Lovely people were with her all the time.
It was our absolute pleasure to have been given the honour to love and care for your mum. She will be sadly missed.
My sister moved into Coldwells House in June 2025. She was living alone before and has a number of health issues. She has benefited greatly from the extra daily support, regular nutritious meals, monitoring of her medication and fluid intake. She is able to partake in a variety of activities if she chooses. We are able to visit whenever we wish and feel very welcome as there is such a friendly atmosphere.
Thank you very much for your review. I will share this with the team.
A most wonderful home. It feels like family when you enter the home, and is the same all the way through. You feel your family member are well cared for and respected and very safe. The best home and the best staff.
I can't praise Coldwells House enough. All staff go above and beyond to ensure my mum is happy and comfortable. They are all friendly and approachable and will always take time to stop for a chat when I visit. My mum always looks well cared for with her hair done and dressed well. I know she is safe and well cared for here, which I am so thankful for.
Coldwells House is excellent in every detail.
All the staff are so welcoming and friendly, and the care that they give is excellent. They take the time to talk to the residents and understand their needs. My mum has settled in so well, and it is nice to know my mum is cared for with dignity, compassion and a high standard of care. The rooms are comfortable, clean and homely. I cannot emphasise enough how happy and grateful I am that Mum is resident.
Every time you visit Coldwells the staff are very warm and welcoming to residents families and there never seems anything that's to much trouble for them if you have any worries or concerns.
Thank you so much for this lovely feedback which I will share with the team.
Excellent all round service from all staff.
Really lovely to have feedback which I will share with all the staff. Thank you
First class care home. Staff excellent, all very polite and caring.
Thank you so much for your kind words. I will share this with the staff
Exemplary care for my parents. Staff caring and very supportive, keeps me informed at all times. Wish we had found Coldwells sooner. Wide variety of beautiful prepared food. Staff are amazing. Thank you all xx
Thank you so much for this positive feedback, it means a lot to us. We are very proud of our home and the team that support all our lovely residents. I will share this with the team.
Very friendly staff, nothing too much trouble. In a word Excellent.
Thank you so much for your lovely review which I will share with all the staff.
Whilst my father was in the care of Coldwells House, he received care of a most professional standard together with compassion & kindness. All staff, whatever their role, were efficient, caring & kind.
My mother received exceptional care from Coldwells staff in the final days of her life. Staff were so kind, caring and attentive. They made sure Mum was comfortable, kept a close eye on her, attended to her gently and with respect. When the end came, she was never left alone and was in no pain. Staff were so kind to myself and my family too. We could not have wished for a better place for our mother to spend her final days, and we will all be forever grateful for the special care that Coldwells provided.
Thank you so much for this lovely review. We loved having your mother as a member of the Coldwells House family and all that she contributed to life at Coldwells House whilst she lived with us for the many years she called it home. We truly value feedback and reviews and I will share this with the team.
Slow to answer bell call. Mental health patients need more supervision and care. Night staff inadequate for number of beds.
It was lovely to chat with you this morning and to hear how much you love living at Coldwells House and how kind you find all of the staff.We discussed the review comments as I was keen to understand your comments. You explained that you thought the number of cars on the car park at night indicated...
Cannot fault any of the services. I feel there should be more care staff for the amount of beds here.
Thank you for this lovely review which I will share with the rest of the team. I agree we have a fabulous team. I am constantly reviewing staff numbers and I would increase these as necessary. We're really happy that you are enjoying being part of the wonderful Coldwells House family.
The carers here are very understanding. The management are excellent, the cleaners are experienced and very good, cleaning the rooms every day.
Thank you very much for your review that we will share with everyone. Its lovely to have a review from someone actually living in the home
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 24 October 2025Outstanding
- CaringOutstanding
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (1) & Events (0)
- 27 Jan 2026
Coldwell House Celebrates Third Consecutive CQC Outstanding Rating We are delighted to announce that Coldwell House has once again been rated Outstanding by the Care Quality Commission (CQC) — our...
There are no upcoming events for Coldwells House.
Awards / Recognitions (2)
- 30 Jan 2026Recipient: Herefordshire Care Homes
- 30 Jun 2021Recipient: Herefordshire Care Homes
Accreditations
There are no accreditations posted yet for Coldwells House.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Coldwells House
What types of Care is Coldwells House registered for?
Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Younger Adults are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Coldwells House have?
There are 39 Single Rooms and 1 Couples/Companion Room.
What are the Facilities & Services at Coldwells House?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Coldwells House to the centre of Hereford?
1.8 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Coldwells House to verify any information. View our terms and conditions. Coldwells House has an Enhanced Service -more info.