






Coldwells House has rated Outstanding January2026 by the Care Quality Commission (CQC) — the third consecutive Outstanding rating.
Coldwell's House has undergone development to meet demand, whilst the home retains a homely atmosphere it offers state-of-the-art facilities to enhance the lives of its residents. The home is set amongst beautiful accessible gardens.
Coldwells House has also been awarded the prestigious Gold Standard Framework (GSF) for palliative and end-of-life care.
Care Provided by Coldwells House
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 41 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The fees are agreed following an assessment to ensure we provide the right level of care and support.
The price(s) shown are provided by the care home. Contact Coldwells House for full pricing details and T&Cs.
Contact Coldwells House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Herefordshire Care Homes
- Private Owned
Person in charge
- Sharon Childs(Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 50+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2024
- Number of floors: 2
Room Information
- Single Rooms (39)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (28)
- Couples/Companion Rooms with ensuite Wet Room (1)
Visiting
- relatives and friends are welcome a all times.
Parking
- on site parking
Coldwells House Reviews (107)
Coldwells House has a Review Score of 9.9 (9.890) out of 10, based on 29 reviews in the last 2 years.
Over all time Coldwells House has 107 reviews.
My wife has been at Coldwells House for a few years now and I feel the care she is receiving is second to none. When my daughter and I visit we are made very welcome as well. As for the management we find the door is always open.
Thank you so much for the lovely review. Its always lovely to have feedback and I will share this with the team.
My mother has been at Coldwells House for over 3 years now and has received the highest standards of care and has been treated with respect and dignity at all times. All the staff are very caring and nothing is too much trouble for them. I wish to thank you all for your continued support, the home is very well managed and we are always made welcome on visits to Mum.
Thank you so much. It's our pleasure to support you all as a family at Coldwells House and I will share this review with the team.
Dad is happy and content in his home at Coldwells House. He enjoys being able to wander around the house if he wants, he isn't one for joining activities, but he does like to people-watch! He often comments that he enjoys his meals and that the staff are very good. He has had a few health issues and staff have kept us informed each time. We are more than pleased with the excellent care that Dad receives. We appreciate that he is well looked after, safe and happy. All the staff are brilliant and a special mention to the manager and deputy who have been so helpful. Coldwells certainly deserves the rating outstanding. When looking for a care home for Dad we used the criteria could we live here if we needed care? and the answer was yes. We are so pleased that we made the right choice.
Thank you so much for this lovely review which I will share with the staff. It's our pleasure to support dad and have him as a member of our Coldwells House family.
Otherwise, my mother is well cared for and happy at the home, which is our priority.
Thank you for taking the time to complete this review. I will share your feedback with the staff.
As his care needs increased, the team at Coldwells were proactive in reviewing and adapting his care plan in consultation with me. The staff always took my views into account.
They supported me to consider and set out the priorities for his end-of-life care in advance, to ensure his best interests were met and his wishes followed - which they all were.
My husband had formed a fantastic bond with the staff at Coldwells and it was very important to me that he was able to remain at Coldwells for the duration and be cared for by people who he knew, and who knew him well.
Their skills and experience in end-of-life care and the care and compassion they showed to my husband, myself and our family were greatly appreciated by us all, during a very difficult time.
We would not hesitate to recommend Coldwells.
Thank you so much for the wonderful review. It was our honour to support your husband and yourself during his time living here with us at Coldwells House. It is lovely to read about end-of-life care and that you felt supported through that very difficult time. I`m extremely proud of the wonderful team we have here at Coldwells House.
Mum has just recently moved into Coldwells House Care Home. It is fair to say from the initial conversations regarding her move, to now just a couple of weeks in, the staff have been exceptional. They have been reassuring, understanding and kind to us during this (difficult) transition period. From the contact and support we have received so far I can see why Coldwells is so highly recommended.
Thank you so much for your review which I will share with the staff. We understand fully how hard it is to move a relative into a care home and I'm glad that we aided in making this transition a little easier.
Coldwells House Care Home were amazing in my father's last year of life. They could not have been more kind and treated Dad like a member of the family.
Just wanted to say a huge thank you to the two beautiful ladies that met me this morning with quite a sensitive situation, not only were they kind and compassionate they were genuinely lovely people. Thank you.
Thank you so much. It was a pleasure to meet you and we will continue to support you all going forward.
There is an open dialogue between staff and relatives allowing a collaborative approach to care. Proactive steps are taken by the team to further support my family member, working well with other outside agencies as needed. All team members are approachable and I really feel they know him well and are able to answer any questions I have with ease.
My family member lives with dementia and it is clear the team have a deep understanding of the disease and review his needs regularly adapting his care plan accordingly. Changes needed are implemented quickly.
I would not hesitate in recommending this care home.
Thank you for a lovely review. It is our pleasure to support your family member and have you all part of the Coldwells House family.
The high standards continue which is evident in the latest inspection outcome of ‘outstanding’. The care home manager is an exceptional person and her staff team constantly reflect their loyalty to her and their appreciation of her caring management style. The manager is cognizant of the needs of each resident and, uniquely, is able to take a holistic view of what is in the best interests of each person. Coldwells House is a very special place which I would recommend without hesitation. It is truly an extension of our own home.
Thank you so much for that lovely review which I will share with the team.
My mother-in-law took a while to settle into Coldwells House Care Home due to Covid restrictions. She was treated with care by all the staff and soon felt "at home". The food was of first-class standard. Mum liked joining in with a card game on Wednesday and some of the many activities on offer. The staff are so dedicated.
My mother has been in residence at Coldwells House Care Home for a few months now and has received excellent care. The level of care is superb and the staff are always on hand to help. The staff's level of expertise is wonderful and they are always happy to answer questions about my mum's condition. This home is a happy home, where the staff and management make all feel welcome. I am so relieved my mum is safe and settled. These are uncertain times with Covid but I know my mum is safe and well cared for. Thank you and a Merry Christmas to all.
Coldwells House have been brilliant at keeping mum safe during Covid. Communication throughout has not been great but once the Facebook page was up and running again we felt more connected. Very expensive for what mum needs. Small room and cramped, but she is happy and well cared for and the staff are caring.
Very recently we had a care plan review for Mum. After the restrictions due to Covid, we felt it important to catch up on Mum’s progress. They were only too pleased to arrange this on Zoom and we had more than an hour where all of our questions were answered. We were all reassured about Mum’s care. Despite not being able to visit they have very tight procedures to keep residents safe and active. We explained our concerns (we don’t know what activities mum does as she can’t communicate well anymore) and we have a plan moving forward to help us with this. I couldn’t be happier about mum’s care. She is a member of the Coldwells House family and is very well looked after. She always looks happy and I love her new haircut!
Thank you so much for this lovely review. It was our pleasure to do the care plan review over Zoom and hopefully we can all meet again in person very soon.
My 94-year-old father moved to Coldwells in October and has settled in remarkably well. The staff have been absolutely wonderful; in this extreme time. I have nothing but praise for their care and consideration. I am so glad we chose Coldwells.
Thank you for taking the time to write this review; we really do appreciate it, and I will pass on your thanks to the team.
Top-notch care home, brilliant care during covid lockdown, cannot recommend highly enough.
My husband has been at Coldwells House since January 2020. He has been very happy. The care of the staff is wonderful. Unfortunately, the Covid pandemic closed the place down but I have been very happy with the communication at all times. We can now visit again and visits are well organised and hopefully, these will become more regular. Well done to everyone at Coldwells House, it must be so difficult at these strange times.
Thank you for taking the time to write this review. I'm so pleased to hear that the visiting arrangements are well organised. We'll share your comments with the team. Thank you.
My mother-in-law has been in the care home now for 6 years. I couldn't have asked for better care. Due to Covid-19, they have kept her safe and well, they have kept us informed about when I can visit and also put pictures of her on Facebook, so it gives me the chance to see her. They also put what activities they are doing for the month. The staff all work hard to keep them safe, also it gives us peace of mind.
Thank you for this lovely review which means so much. Keeping families connected is a priority and we are so pleased to read this. Thank you for taking the time to write this review.
Impressive quality of care, particularly during these trying times.
Thank you for taking the time to write this lovely review, we will pass your comments to the team which means so much especially during these difficult times.
Five star - from all the staff at Coldwells House, Mum has settled really well which is such a comfort for us - so thank you.
Thank you so much for this lovely review. It is our pleasure to be able to support your mum as part of our family at Coldwells House.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 24 October 2025Outstanding
- CaringOutstanding
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (1) & Events (0)
- 27 Jan 2026
Coldwell House Celebrates Third Consecutive CQC Outstanding Rating We are delighted to announce that Coldwell House has once again been rated Outstanding by the Care Quality Commission (CQC) — our...
There are no upcoming events for Coldwells House.
Awards / Recognitions (2)
- 30 Jan 2026Recipient: Herefordshire Care Homes
- 30 Jun 2021Recipient: Herefordshire Care Homes
Accreditations
There are no accreditations posted yet for Coldwells House.
Meet the Team (0)
There are no Team Members posted yet.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Coldwells House to verify any information. View our terms and conditions. Coldwells House has an Enhanced Service -more info.