Coldwells House

Coldwells Rd, Holmer, Herefordshire, Hereford HR1 1LH
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9.9 96 Reviews
  • Coldwells House, Hereford
Coldwells House has once again been rated "Outstanding" by the CQC (July 2023).

Providing Outstanding care to older people including specialist provision for people living with dementia and people with physical disabilities.

Coldwell's House has undergone further development to meet demand, whilst the home retains a homely atmosphere it offers state-of-the-art facilities to enhance the lives of its residents. The home is set amongst beautiful accessible gardens.

Coldwells House has been awarded the prestigious Gold Standard Framework (GSF) for palliative and end-of-life care.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 41 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1100 – £1400
  • Self-Funded Residential Dementia Care: £1200 – £1400
  • RESPITE Self-Funded Residential Care: £1200 – £1391
  • RESPITE Self-Funded Residential Dementia Care: £1200 – £1500

The fees are agreed following an assessment to ensure we provide the right level of care and support.

These prices are only a guideline, please contact Coldwells House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Sharon Childs (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 1

Room Information

  • Single Rooms (39)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (25)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Coldwells House Reviews (96)

9.9

Coldwells House has a Review Score of 9.9 (9.880) out of 10, based on 22 reviews in the last 2 years.
Over all time Coldwells House has 96 reviews.

Overall Experience
  • 87
  • 8
  • 1
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Date Published
  • 96
  • 7
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  • 22
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Reviewer Connection to Coldwells House
  • 40
  • 16
  • 8
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  • 5
  • 4
  • 4
  • 4
  • 2
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  • 1
  • 1
  • 1
Total of 96, showing 61-80
Review from A B (Daughter of Resident) published on 3 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has spent almost three years in the home and I could not have asked for more love, care or attention from the staff. My mother passed away earlier this month and the staff were excellent to the end with her and with me.
Thank you.
Reply from Sharon Childs, Reg Manager at Coldwells House

Thank you so much for your lovely review. Your mother was a wonderful character and it was so lovely to have her living here as part of the Coldwells House Family.

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Review from K C (Son of Resident) published on 30 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Coldwells offered my mother 8 1/2 years of care. She felt safe here, something she didn't feel in her own home previously. They became her 'family' too. Her passing, 3 days after 6 weeks in hospital was dealt with professionally and with compassion to her and her family.
Reply from Sharon Childs, Reg Manager at Coldwells House

Thank you very much for this lovely review. It was absolutely our pleasure to care for your mother within our Coldwells House family and we will miss her very much.

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Review from M F (Daughter of Resident) published on 6 December 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum took a long time to settle into care home life. The staff did all they could to help her. All the complaints I made were dealt with. There are always things going on and staff would encourage residents to participate.
Reply from Sharon Childs, Reg Manager at Coldwells House

Thank you so much for the lovely review. It is a pleasure to support your mother as part of our Coldwells House family.

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Review from L B (Daughter of Resident) published on 21 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been a resident at Coldwells House for almost four years. She has dementia, which over the year is much worse. She is always treated with care, dignity and also love.
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Review from F F (Daughter of Resident) published on 18 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Coldwells House for over 5 years. Throughout this period, she has received excellent care from professional, kind staff. The care home and environs are of an excellent standard. Meals are tasty and appetising. Working with mum's GP and other healthcare professionals
Coldwells House have been able to care wonderfully. Mum has dementia but is included in many singing activities - she is a member of the choir. Our whole family rates Coldwells very highly and we are so glad we found such a fantastic home.
Reply from Sharon Childs, Reg Manager at Coldwells House

Thank you for that lovely review. It's our pleasure to care for your mother at Coldwells House.

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Review from A D (Son of Resident) published on 3 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When Mum came to Coldwells House in November 2014 she was a very poorly lady. To us, the family, her future looked bleak. However, reassurances were given to us by members of staff that they could help Mum. The end result was that for 4 years Mum had a wonderful time, joining in with the daily activities
enjoying trips out and meals outside of Coldwells. To this end, we, the family, are very grateful for the love and care given to Mum during that time.
Reply from Sharon Childs, Reg Manager at Coldwells House

Thank you for the lovely review, it was our pleasure to love and care for your mum.

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Review from P K (Daughter of Resident) published on 4 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Coldwells House staff have always, without fail, looked after my mother to the very highest standards. Their very many activities especially singing have been the cause of constant enjoyment and stimulation for her. Sadly Mum passed away recently and the love, care and support shown to her and us as
a family was outstanding. Thank you all.
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Review from Catherine W (Niece of Resident) published on 29 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An ambulance was called on doctors orders on the evening of 4th May. My uncle was entering palliative care for cancer but had a recurrence of a chest infection. The staff, his son and the ambulance crew jointly decided, as he was dying, to allow him to do so in bed, beside his wife with the family present.
The staff couldn't have been more supportive, at such a time we needed this type of support. They were fantastic. Their care for us and my auntie was so compassionate and respectful.
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Review from Myrtle W (Sister of Resident) published on 1 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find a caring, happy home which I would choose for myself.
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Review from June K (Daughter of Resident) published on 28 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care home. Nothing is too much trouble. Home from home and staff very caring.
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Review from Heather F (Daughter of Resident) published on 28 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Feels like home. Care excellent. Couldn't wish for more.
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Review from Frances B (Daughter of Resident) published on 21 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Coldwells House is an amazing home - I would wholeheartedly recommend it. The staff are lovely - positive and enthusiastic and the care they give is patient centred.
The building is tastefully decorated, very clean and smells lovely. There are lots of seating areas and different activities people
can access. I definitely would book myself in for some respite if I could. Coldwells House is the best home I have been in!
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Review from William D (Husband of Resident) published on 2 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The quality of care could not have been better. The love of the staff carried through to the residents. My wife really enjoyed her time at Coldwells. Sadly she was near the end after some twelve years of Alzheimers, but the staff made her very happy. The layout and atmosphere of the home was carefully
considered. Bright, cheerful and offering varied opportunities to residents. Visitors were welcomed by all and kept informed at all times.
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Review from John H (Son of Resident) published on 6 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother had been in Coldwells House for two and a half years living a very comfortable life, she was so well looked after and joined the Coldwells House family with relish. She loved the singing and dancing which kept her going over the age of 100! We were always encouraged to join in when we visited
mum, making us feel satisfied that we found the right place for mum to be so well cared for. Coldwells team showed professionalism and compassion second to none. Well done Coldwells to all!
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Review from Carol H (Daughter-in-law of Resident) published on 5 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law resided in Coldwells House for the last two and a half years of her 101 years of life.
She loved it the staff would banter with her sing and dance with. The entertainment programme was amazing, something for everyone.
The home cooked food was carefully considered and adjusted for
residents special requirements and dinner was served after a sherry appetiser. The last year of my mother-in-law's life was mostly bedbound, but everyone encouraged her with smiles and great caring. To sum up she could not have been in a better place, clean, caring and fun just like home.
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Review from Elaine W (Sister-in-law of Resident) published on 18 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister-in-law is provided with excellent care in a lovely room with excellent meals. Unfortunately, she is not helping herself and although she does not have dementia she just sits in her chair all day and seems to do nothing but just waiting to die. She will not join in any activities really and
rarely leaves her room to go to the dining room. I know this is not the care homes fault but it is so sad to see her deteriorating every time I see her. The staff are so pleasant and caring and she is definitely in the best place.
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Review from Martin D (Son of Resident) published on 1 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care is excellent, kind staff, good food. My mother went in not expected to live long. The home not only made her comfortable but she has improved so much she is now very well and happy. They are also very patient with my father who visits every day for 5-6 hours. Mother has been a resident for
14 months now. We also had another relative in the home previously who they looked after till the end of her life.
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Review from Val S (Daughter of Resident) published on 28 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Coldwells has become a home from home for Mum. The way the home is run sets a great standard of care, a wonderful environment to live in and includes daily activities to engage and interest the residents.
Coldwells key assets are the fantastic staff who really understand their residents individually
and connect too with us as relatives.
All worries about “putting Mum in a home” have disappeared very quickly, and she is delighted to live in Coldwells.
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Review from Anthony B (Relative of Resident) published on 24 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home provides a good overall standard of care. Relative happy in surroundings and this puts our minds at rest.


Building excellent - warm and décorated to very high standard, overall a really good home. I do feel that more staff would be useful at times, particularly in the laundry and during

busy times.
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Review from Anne B (Daughter of Resident) published on 22 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has been at Coldwells House for the last 18 months and I would just like to say how pleased we are with the care dad receives. All the staff are kind, caring and thoughtful to dad's needs and ours. On his 90th birthday last April, they put on a lovely party that we could invite family and friends
to and he had a wonderful time. The food was excellent.
The facilities, food and cleanliness are excellent.
We are able to visit dad anytime and the staff are always friendly and keep us well informed of any changes to dad's care.
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Current Review Score: 9.9 (9.880)

Overview of Review Score

The Review Score of 9.9 (9.880) out of 10 for Coldwells House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.880 for Coldwells House is calculated as follows: ( (233 Excellents x 5) + (21 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 259 Ratings = 4.88
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Coldwells House is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Mar 2022

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (0)

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