Coldwells House

Coldwells Rd, Holmer, Herefordshire, Hereford HR1 1LH
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9.9 103 Reviews
  • Coldwells House, Hereford
Coldwells House has rated Outstanding January2026 by the Care Quality Commission (CQC) — the third consecutive Outstanding rating.

Coldwell's House has undergone development to meet demand, whilst the home retains a homely atmosphere it offers state-of-the-art facilities to enhance the lives of its residents. The home is set amongst beautiful accessible gardens.

Coldwells House has also been awarded the prestigious Gold Standard Framework (GSF) for palliative and end-of-life care.
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Care Provided by Coldwells House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 41 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1200 – £1500
  • Self-Funded Residential Dementia Care: £1200 – £1500
  • RESPITE Self-Funded Residential Care: £1200 – £1500
  • RESPITE Self-Funded Residential Dementia Care: £1200 – £1500

The fees are agreed following an assessment to ensure we provide the right level of care and support.

These prices are only a guideline, please contact Coldwells House to find out the exact price for your requirements.

Contact Coldwells House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Coldwells House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Sharon Childs (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (39)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (28)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • relatives and friends are welcome a all times.

Parking

  • on site parking

Coldwells House Reviews (103)

9.9

Coldwells House has a Review Score of 9.9 (9.901) out of 10, based on 29 reviews in the last 2 years.
Over all time Coldwells House has 103 reviews.

Overall Experience
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Date Published
  • 103
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  • 29
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Reviewer Connection to Coldwells House
  • 43
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  • 9
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  • 5
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Total of 103, showing 61-80
Review from Shoana G (Daughter of Resident) published on 23 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mother spent nearly four years at Coldwells. During that time her care was excellent. We were always welcome and felt part of the Coldwells family.
The way staff communicate with residents and family members is exemplary. We would recommend this care home one hundred per cent. Thank you.
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Review from Edward F (Husband of Resident) published on 23 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been a resident since September 2011. During her time in the care home, she has been extremely well looked after by very caring staff.
Eg. recently we celebrated our diamond wedding. I couldn't visit owing to the virus, however, I received a picture on my computer showing a carer reading
a card to my wife. This illustrates the degree of care given by the home. Well done to them all.
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Review from Jayne M (Niece of Resident) published on 23 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Exceptionally welcoming care home. Staff cannot do enough to help and are all extremely polite and friendly.
Amazing cakes in the coffee shop!
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Review from S D (Daughter of Resident) published on 19 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I spent a lot of time researching care homes and read an awful lot of reports CQC findings before deciding on mum moving to Coldwells House. It was a good decision. Mum felt very safe and calm there. My siblings and I are positive mum lived several years longer than she might have done as their professional
compassionate caring skilful approach meant she had a good quality of life right up to her passing. We felt very confident that they very much wanted the best in all scenarios for mum.
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Review from D B (Daughter of Resident) published on 19 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Coldwells House is a caring home. Residents are well cared for. The staff are well trained and genuinely care about the residents. Usually, there are lots of different activities with dedicated staff to deliver these. The home and rooms are clean. There are some great chefs producing lovely tempting
meals. The home went into lockdown earlier than nationally and staff are very dedicated at this time and family can book Skype sessions. Really recommend Coldwells.
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Review from Colin N (Son of Resident) published on 19 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has spent the last three years at Coldwells House. We spent some time deciding on the care home which we felt would suit Mum best and her time at Coldwells House has more than reinforced our decision. It is not easy to move from one’s home into a care home but Mum was trusting of the decisions we
made with her and often referred to the “good thing” we did finding Coldwells House.
Mum has been very contented at Coldwells House and has received good care from the staff. She enjoyed the food provided and the varied entertainment. She is now nearing the end of her life and her care at this time with its changed needs has been handled very competently and compassionately.
We have always found the staff at Coldwells House friendly and helpful. We like the straightforward way in which we have been engaged by management and care staff and the way in which we have been kept informed, particularly as Mum has moved into this final stage.
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Review from P B (Husband of Resident) published on 6 April 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is efficiently run, with caring staff, always positive and friendly.
Activities all day. Bight and cheerful decor and surroundings.
Reply from Sharon Childs, Reg Manager at Coldwells HouseThank you for the review. It is our pleasure to care for and support your wife.
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Review from A B (Daughter of Resident) published on 3 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has spent almost three years in the home and I could not have asked for more love, care or attention from the staff. My mother passed away earlier this month and the staff were excellent to the end with her and with me.
Thank you.
Reply from Sharon Childs, Reg Manager at Coldwells HouseThank you so much for your lovely review. Your mother was a wonderful character and it was so lovely to have her living here as part of the Coldwells House Family.
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Review from K C (Son of Resident) published on 30 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Coldwells offered my mother 8 1/2 years of care. She felt safe here, something she didn't feel in her own home previously. They became her 'family' too. Her passing, 3 days after 6 weeks in hospital was dealt with professionally and with compassion to her and her family.
Reply from Sharon Childs, Reg Manager at Coldwells HouseThank you very much for this lovely review. It was absolutely our pleasure to care for your mother within our Coldwells House family and we will miss her very much.
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Review from M F (Daughter of Resident) published on 6 December 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum took a long time to settle into care home life. The staff did all they could to help her. All the complaints I made were dealt with. There are always things going on and staff would encourage residents to participate.
Reply from Sharon Childs, Reg Manager at Coldwells HouseThank you so much for the lovely review. It is a pleasure to support your mother as part of our Coldwells House family.
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Review from L B (Daughter of Resident) published on 21 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been a resident at Coldwells House for almost four years. She has dementia, which over the year is much worse. She is always treated with care, dignity and also love.
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Review from F F (Daughter of Resident) published on 18 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Coldwells House for over 5 years. Throughout this period, she has received excellent care from professional, kind staff. The care home and environs are of an excellent standard. Meals are tasty and appetising. Working with mum's GP and other healthcare professionals
Coldwells House have been able to care wonderfully. Mum has dementia but is included in many singing activities - she is a member of the choir. Our whole family rates Coldwells very highly and we are so glad we found such a fantastic home.
Reply from Sharon Childs, Reg Manager at Coldwells HouseThank you for that lovely review. It's our pleasure to care for your mother at Coldwells House.
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Review from A D (Son of Resident) published on 3 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When Mum came to Coldwells House in November 2014 she was a very poorly lady. To us, the family, her future looked bleak. However, reassurances were given to us by members of staff that they could help Mum. The end result was that for 4 years Mum had a wonderful time, joining in with the daily activities
enjoying trips out and meals outside of Coldwells. To this end, we, the family, are very grateful for the love and care given to Mum during that time.
Reply from Sharon Childs, Reg Manager at Coldwells HouseThank you for the lovely review, it was our pleasure to love and care for your mum.
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Review from P K (Daughter of Resident) published on 4 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Coldwells House staff have always, without fail, looked after my mother to the very highest standards. Their very many activities especially singing have been the cause of constant enjoyment and stimulation for her. Sadly Mum passed away recently and the love, care and support shown to her and us as
a family was outstanding. Thank you all.
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Review from Catherine W (Niece of Resident) published on 29 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An ambulance was called on doctors orders on the evening of 4th May. My uncle was entering palliative care for cancer but had a recurrence of a chest infection. The staff, his son and the ambulance crew jointly decided, as he was dying, to allow him to do so in bed, beside his wife with the family present.
The staff couldn't have been more supportive, at such a time we needed this type of support. They were fantastic. Their care for us and my auntie was so compassionate and respectful.
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Review from Myrtle W (Sister of Resident) published on 1 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find a caring, happy home which I would choose for myself.
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Review from June K (Daughter of Resident) published on 28 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care home. Nothing is too much trouble. Home from home and staff very caring.
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Review from Heather F (Daughter of Resident) published on 28 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Feels like home. Care excellent. Couldn't wish for more.
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Review from Frances B (Daughter of Resident) published on 21 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Coldwells House is an amazing home - I would wholeheartedly recommend it. The staff are lovely - positive and enthusiastic and the care they give is patient centred.
The building is tastefully decorated, very clean and smells lovely. There are lots of seating areas and different activities people
can access. I definitely would book myself in for some respite if I could. Coldwells House is the best home I have been in!
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Review from William D (Husband of Resident) published on 2 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The quality of care could not have been better. The love of the staff carried through to the residents. My wife really enjoyed her time at Coldwells. Sadly she was near the end after some twelve years of Alzheimers, but the staff made her very happy. The layout and atmosphere of the home was carefully
considered. Bright, cheerful and offering varied opportunities to residents. Visitors were welcomed by all and kept informed at all times.
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Current Review Score: 9.9 (9.901)

Overview of Review Score

The Review Score of 9.9 (9.901) out of 10 for Coldwells House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.901 for Coldwells House is calculated as follows: ( (314 Excellents x 5) + (24 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 343 Ratings = 4.901
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Coldwells House is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Mar 2022

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (0)

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