Coldwells House

My mother has been in Coldwells now for over 2 years with dementia. Throughout this period, I have always felt that she is well cared for and her changing needs met. There are some exceptional staff working there, who show real patience and kindness. For this, I am incredibly grateful. The home is always clean with welcoming rooms and facilities. There are lots of activities organised for residents. Any issues arising are generally resolved early.

Throughout my mother's last years spent at Coldwells, she was always treated with loving kindness and dignity. This is not an easy task when rapid dementia takes a person. The senior staff gently guided us during calm, kind meetings to discuss final care details and always helped us to keep in touch with mum even during COVID-19. Simply, thank you.

I have been consistently impressed with Coldwells House since we made an initial enquiry on my mother's behalf in June 2017. There is a bright and cheerful atmosphere and residents are made to feel at home as individuals. The staff are professional and are clearly dedicated and caring people. They will always find the time to address any concerns from a resident or relatives. At a time of medical crisis for my mother, we felt strongly supported, both practically and emotionally. It has to be mentioned that Coldwells have been outstanding in dealing with the Covid-19 crisis, which has resulted in zero cases of the disease to date. They have been extremely well prepared, with early policy decisions and are now more vigilant with precautions as government guidelines begin to relax. Meanwhile, their thoughtful provision of contact via Skype has meant so much to residents and their relatives.

She is well looked after and treated with love and respect. Management and staff have done extremely well in the present circumstances..

The way staff communicate with residents and family members is exemplary. We would recommend this care home one hundred per cent. Thank you.

Eg. recently we celebrated our diamond wedding. I couldn't visit owing to the virus, however, I received a picture on my computer showing a carer reading a card to my wife. This illustrates the degree of care given by the home. Well done to them all.

Amazing cakes in the coffee shop!

I spent a lot of time researching care homes and read an awful lot of reports CQC findings before deciding on mum moving to Coldwells House. It was a good decision. Mum felt very safe and calm there. My siblings and I are positive mum lived several years longer than she might have done as their professional compassionate caring skilful approach meant she had a good quality of life right up to her passing. We felt very confident that they very much wanted the best in all scenarios for mum.

Coldwells House is a caring home. Residents are well cared for. The staff are well trained and genuinely care about the residents. Usually, there are lots of different activities with dedicated staff to deliver these. The home and rooms are clean. There are some great chefs producing lovely tempting meals. The home went into lockdown earlier than nationally and staff are very dedicated at this time and family can book Skype sessions. Really recommend Coldwells.

We have always found the staff at Coldwells House friendly and helpful. We like the straightforward way in which we have been engaged by management and care staff and the way in which we have been kept informed, particularly as Mum has moved into this final stage.

Activities all day. Bight and cheerful decor and surroundings.

Thank you.

Coldwells offered my mother 8 1/2 years of care. She felt safe here, something she didn't feel in her own home previously. They became her 'family' too. Her passing, 3 days after 6 weeks in hospital was dealt with professionally and with compassion to her and her family.

My mum took a long time to settle into care home life. The staff did all they could to help her. All the complaints I made were dealt with. There are always things going on and staff would encourage residents to participate.

Mum has been a resident at Coldwells House for almost four years. She has dementia, which over the year is much worse. She is always treated with care, dignity and also love.

My mother has been a resident at Coldwells House for over 5 years. Throughout this period, she has received excellent care from professional, kind staff. The care home and environs are of an excellent standard. Meals are tasty and appetising. Working with mum's GP and other healthcare professionals Coldwells House have been able to care wonderfully. Mum has dementia but is included in many singing activities - she is a member of the choir. Our whole family rates Coldwells very highly and we are so glad we found such a fantastic home.

When Mum came to Coldwells House in November 2014 she was a very poorly lady. To us, the family, her future looked bleak. However, reassurances were given to us by members of staff that they could help Mum. The end result was that for 4 years Mum had a wonderful time, joining in with the daily activities enjoying trips out and meals outside of Coldwells. To this end, we, the family, are very grateful for the love and care given to Mum during that time.

Coldwells House staff have always, without fail, looked after my mother to the very highest standards. Their very many activities especially singing have been the cause of constant enjoyment and stimulation for her. Sadly Mum passed away recently and the love, care and support shown to her and us as a family was outstanding. Thank you all.

An ambulance was called on doctors orders on the evening of 4th May. My uncle was entering palliative care for cancer but had a recurrence of a chest infection. The staff, his son and the ambulance crew jointly decided, as he was dying, to allow him to do so in bed, beside his wife with the family present. The staff couldn't have been more supportive, at such a time we needed this type of support. They were fantastic. Their care for us and my auntie was so compassionate and respectful.

I find a caring, happy home which I would choose for myself.