Coldwells House

Coldwells Rd, Holmer, Herefordshire, Hereford HR1 1LH
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9.9 103 Reviews
  • Coldwells House, Hereford
Coldwells House has rated Outstanding January2026 by the Care Quality Commission (CQC) — the third consecutive Outstanding rating.

Coldwell's House has undergone development to meet demand, whilst the home retains a homely atmosphere it offers state-of-the-art facilities to enhance the lives of its residents. The home is set amongst beautiful accessible gardens.

Coldwells House has also been awarded the prestigious Gold Standard Framework (GSF) for palliative and end-of-life care.
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Care Provided by Coldwells House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 41 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1200 – £1500
  • Self-Funded Residential Dementia Care: £1200 – £1500
  • RESPITE Self-Funded Residential Care: £1200 – £1500
  • RESPITE Self-Funded Residential Dementia Care: £1200 – £1500

The fees are agreed following an assessment to ensure we provide the right level of care and support.

These prices are only a guideline, please contact Coldwells House to find out the exact price for your requirements.

Contact Coldwells House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Coldwells House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Sharon Childs (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (39)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (28)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • relatives and friends are welcome a all times.

Parking

  • on site parking

Coldwells House Reviews (103)

9.9

Coldwells House has a Review Score of 9.9 (9.901) out of 10, based on 29 reviews in the last 2 years.
Over all time Coldwells House has 103 reviews.

Overall Experience
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Date Published
  • 103
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  • 29
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Reviewer Connection to Coldwells House
  • 43
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  • 5
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Total of 103, showing 81-100
Review from John H (Son of Resident) published on 6 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother had been in Coldwells House for two and a half years living a very comfortable life, she was so well looked after and joined the Coldwells House family with relish. She loved the singing and dancing which kept her going over the age of 100! We were always encouraged to join in when we visited
mum, making us feel satisfied that we found the right place for mum to be so well cared for. Coldwells team showed professionalism and compassion second to none. Well done Coldwells to all!
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Review from Carol H (Daughter-in-law of Resident) published on 5 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law resided in Coldwells House for the last two and a half years of her 101 years of life.
She loved it the staff would banter with her sing and dance with. The entertainment programme was amazing, something for everyone.
The home cooked food was carefully considered and adjusted for
residents special requirements and dinner was served after a sherry appetiser. The last year of my mother-in-law's life was mostly bedbound, but everyone encouraged her with smiles and great caring. To sum up she could not have been in a better place, clean, caring and fun just like home.
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Review from Elaine W (Sister-in-law of Resident) published on 18 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister-in-law is provided with excellent care in a lovely room with excellent meals. Unfortunately, she is not helping herself and although she does not have dementia she just sits in her chair all day and seems to do nothing but just waiting to die. She will not join in any activities really and
rarely leaves her room to go to the dining room. I know this is not the care homes fault but it is so sad to see her deteriorating every time I see her. The staff are so pleasant and caring and she is definitely in the best place.
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Review from Martin D (Son of Resident) published on 1 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care is excellent, kind staff, good food. My mother went in not expected to live long. The home not only made her comfortable but she has improved so much she is now very well and happy. They are also very patient with my father who visits every day for 5-6 hours. Mother has been a resident for
14 months now. We also had another relative in the home previously who they looked after till the end of her life.
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Review from Val S (Daughter of Resident) published on 28 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Coldwells has become a home from home for Mum. The way the home is run sets a great standard of care, a wonderful environment to live in and includes daily activities to engage and interest the residents.
Coldwells key assets are the fantastic staff who really understand their residents individually
and connect too with us as relatives.
All worries about “putting Mum in a home” have disappeared very quickly, and she is delighted to live in Coldwells.
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Review from Anthony B (Relative of Resident) published on 24 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home provides a good overall standard of care. Relative happy in surroundings and this puts our minds at rest.


Building excellent - warm and décorated to very high standard, overall a really good home. I do feel that more staff would be useful at times, particularly in the laundry and during

busy times.
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Review from Anne B (Daughter of Resident) published on 22 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has been at Coldwells House for the last 18 months and I would just like to say how pleased we are with the care dad receives. All the staff are kind, caring and thoughtful to dad's needs and ours. On his 90th birthday last April, they put on a lovely party that we could invite family and friends
to and he had a wonderful time. The food was excellent.
The facilities, food and cleanliness are excellent.
We are able to visit dad anytime and the staff are always friendly and keep us well informed of any changes to dad's care.
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Review from Phil G (Son of Resident) published on 11 September 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot recommend Coldwells highly enough. The level of care and the attitude and approach of all the members of staff is exemplary, the buildings, room and grounds are all immaculate and food/facilities/activities offered to the residents are excellent. Whenever I visited, all the residents were engaged,
happy and active. At no point did I see groups of people sitting around the edge of a room staring into space - there is always something to do or the staff are just chatting to the residents. The facilities - both for residents and visitors are great and the idea of the little cafe where visitors can take their loved ones for tea and cake without the need to leave the building is genius. The thoughtfulness and genuine care and interest in each individual resident is outstanding. Their approach to the care of my Mum was tailored to her changing needs over time and their help and support for me, when needed, was equally good.
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Review from R G (Son-in-law of Resident) published on 5 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service and staff - always respond to any concerns we have and keep us fully informed. They treat residents with genuine love and respect and do not patronise them when dealing with them. Very satisfied with everything they do to care for mum.
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Review from Brigid E (Daughter of Resident) published on 27 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My 97 year old mother moved into Coldwells in mid-June after a few falls and spells in hospital. With deteriorating eyesight and a few UTI's, she was occasionally disorientated but the staff at Coldwells have been extremely patient and kind. They keep the family informed and up to date with news,
and the clean, modern facilities and busy social programme involving everyone is everything we could wish for for Mum.
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Review from Sarah C (Friend of Resident) published on 20 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend of 35 years "moved in" during November 2016. At all times, she has been cared for extremely well. The staff are well trained, neatly dressed and tidy. The home is new, with quality furniture and bedlinen and towels. The staff are friendly and approachable to visitors and refreshments available.
The grounds are extensive, well maintained and the care parking is good.
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Review from B G (Wife of Resident) published on 9 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are very caring, well run and beautifully clean.
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Review from Kate L (Wife of Resident) published on 26 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband, who has Alzheimers and vascular dementia, came to Coldwells House in March of this year. I have been very impressed with all aspects of care and faciltities. He settled in very well and I have no worried about his care. The only complaint is that his clothing doesn't always come back to
him and I have seen his shirts being worn by others. As I believe there are only four men in residence and I have marked all his clothes with his initials, I find this very aggravating.
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Review from T M (Relative of Resident) published on 30 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can not praise this care home enough. Throughout the experience of visiting, every kindness and care was taken. Nothing was too much trouble and every possible consideration was taken both with the resident and us the family. It made out time there easier and gentle.
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Review from Ellen P (Daughter of Resident) published on 29 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was only a resident for two weeks. I do wish it could have been longer as the quality of care, the life residents have is wonderful. The activities are so far removed from the "happy clappy" vision I previously held. All of the residents are happy and clearly well settled and comfortable.
The end of life care my father received was outstanding. We were allowed to stay 24 hours a day (although I didn't need to). His passing was dignified, as fitted the man. I was taken care of also at this difficult time andI know it is greatly helped with the grieving process. All I can say is thank you!
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Review from Rose V (Resident) assisted by family/friend published on 11 October 2016 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I am not good with words but I am comfortable here and the staff could not be more helpful.
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Review from Janet L (Daughter of Resident) published on 22 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very nice welcome from all of the staff. Everyone was friendly and provided great refreshments for a family visit. My mum always has nice things to say about the home, food and staff. She is happy here, which is the most important thing to us.
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Review from Tracey J (Granddaughter of Resident) published on 21 January 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandmother recently took up residence at Coldwells Nursing Home and when we attempted to take her out on visits, etc. showed signs of anxiety and panic attacks. When we approached Christmas we were concerned as to how she would cope coming out for the day and didn't want to stress her. The staff
at Coldwells said they were happy for us to hold a pre-Christmas dinner at the home and catered for all the family (17 in all) meaning that everyone could get together at the same time and have a proper family Christmas time with my grandmother.


We were able to use the private visitors room and when we arrived the table was laid up beautifully with flower arrangements, crackers and even printed menus for our family. We were given so much food including sherry to start, a full turkey roast followed by Christmas pudding, cheese and biscuits, mince pies, chocolates and coffee. The food was exceptional and the care home staff were so attentive, it was very humbling. They only asked us for a donation towards costs, but we made sure their costs were all covered.


I really cannot thank the staff for looking for a way around our problem and making our Christmas celebration with my grandmother so special. This was a new idea for them and apparently the staff are now looking at offering afternoon teas for visitors wishing to spend time alone with their relatives without having to take them out from where they feel safe.


Thank you.

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Review from Sandra F (Daughter of Resident) published on 20 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff appear very professional and dedicated and make us (the family) very welcome whenever we turn up. They provided the entire family (17) with a beautiful Christmas dinner when we all got together to visit our Mum just before Christmas.
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Review from Hazel M (Daughter of Resident) published on 4 January 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff organised a lovely christmas lunch for sixteen close family relatives, the standard of which was excellent and the staff very attentive. Our relative in care has settled extremely well and is very happy in her environment.
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Current Review Score: 9.9 (9.901)

Overview of Review Score

The Review Score of 9.9 (9.901) out of 10 for Coldwells House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.901 for Coldwells House is calculated as follows: ( (314 Excellents x 5) + (24 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 343 Ratings = 4.901
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Coldwells House is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Mar 2022

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (0)

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Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Coldwells House to verify any information. View our terms and conditions. Coldwells House has an Enhanced Service - more info.