






Coldwells House has rated Outstanding January2026 by the Care Quality Commission (CQC) — the third consecutive Outstanding rating.
Coldwell's House has undergone development to meet demand, whilst the home retains a homely atmosphere it offers state-of-the-art facilities to enhance the lives of its residents. The home is set amongst beautiful accessible gardens.
Coldwells House has also been awarded the prestigious Gold Standard Framework (GSF) for palliative and end-of-life care.
Care Provided by Coldwells House
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 41 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The fees are agreed following an assessment to ensure we provide the right level of care and support.
The price(s) shown are provided by the care home. Contact Coldwells House for full pricing details and T&Cs.
Contact Coldwells House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Herefordshire Care Homes
- Private Owned
Person in charge
- Sharon Childs(Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 50+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2024
- Number of floors: 2
Room Information
- Single Rooms (39)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (28)
- Couples/Companion Rooms with ensuite Wet Room (1)
Visiting
- relatives and friends are welcome a all times.
Parking
- on site parking
Coldwells House Reviews (107)
Coldwells House has a Review Score of 9.9 (9.890) out of 10, based on 29 reviews in the last 2 years.
Over all time Coldwells House has 107 reviews.
Feels like home. Care excellent. Couldn't wish for more.
Excellent care home. Nothing is too much trouble. Home from home and staff very caring.
The building is tastefully decorated, very clean and smells lovely. There are lots of seating areas and different activities people can access. I definitely would book myself in for some respite if I could. Coldwells House is the best home I have been in!
The quality of care could not have been better. The love of the staff carried through to the residents. My wife really enjoyed her time at Coldwells. Sadly she was near the end after some twelve years of Alzheimers, but the staff made her very happy. The layout and atmosphere of the home was carefully considered. Bright, cheerful and offering varied opportunities to residents. Visitors were welcomed by all and kept informed at all times.
My mother had been in Coldwells House for two and a half years living a very comfortable life, she was so well looked after and joined the Coldwells House family with relish. She loved the singing and dancing which kept her going over the age of 100! We were always encouraged to join in when we visited mum, making us feel satisfied that we found the right place for mum to be so well cared for. Coldwells team showed professionalism and compassion second to none. Well done Coldwells to all!
She loved it the staff would banter with her sing and dance with. The entertainment programme was amazing, something for everyone.
The home cooked food was carefully considered and adjusted for residents special requirements and dinner was served after a sherry appetiser. The last year of my mother-in-law's life was mostly bedbound, but everyone encouraged her with smiles and great caring. To sum up she could not have been in a better place, clean, caring and fun just like home.
My sister-in-law is provided with excellent care in a lovely room with excellent meals. Unfortunately, she is not helping herself and although she does not have dementia she just sits in her chair all day and seems to do nothing but just waiting to die. She will not join in any activities really and rarely leaves her room to go to the dining room. I know this is not the care homes fault but it is so sad to see her deteriorating every time I see her. The staff are so pleasant and caring and she is definitely in the best place.
The care is excellent, kind staff, good food. My mother went in not expected to live long. The home not only made her comfortable but she has improved so much she is now very well and happy. They are also very patient with my father who visits every day for 5-6 hours. Mother has been a resident for 14 months now. We also had another relative in the home previously who they looked after till the end of her life.
Coldwells key assets are the fantastic staff who really understand their residents individually and connect too with us as relatives.
All worries about “putting Mum in a home” have disappeared very quickly, and she is delighted to live in Coldwells.
The home provides a good overall standard of care. Relative happy in surroundings and this puts our minds at rest.
Building excellent - warm and décorated to very high standard, overall a really good home. I do feel that more staff would be useful at times, particularly in the laundry and during busy times.
The facilities, food and cleanliness are excellent.
We are able to visit dad anytime and the staff are always friendly and keep us well informed of any changes to dad's care.
I cannot recommend Coldwells highly enough. The level of care and the attitude and approach of all the members of staff is exemplary, the buildings, room and grounds are all immaculate and food/facilities/activities offered to the residents are excellent. Whenever I visited, all the residents were engaged, happy and active. At no point did I see groups of people sitting around the edge of a room staring into space - there is always something to do or the staff are just chatting to the residents. The facilities - both for residents and visitors are great and the idea of the little cafe where visitors can take their loved ones for tea and cake without the need to leave the building is genius. The thoughtfulness and genuine care and interest in each individual resident is outstanding. Their approach to the care of my Mum was tailored to her changing needs over time and their help and support for me, when needed, was equally good.
Excellent service and staff - always respond to any concerns we have and keep us fully informed. They treat residents with genuine love and respect and do not patronise them when dealing with them. Very satisfied with everything they do to care for mum.
My 97 year old mother moved into Coldwells in mid-June after a few falls and spells in hospital. With deteriorating eyesight and a few UTI's, she was occasionally disorientated but the staff at Coldwells have been extremely patient and kind. They keep the family informed and up to date with news, and the clean, modern facilities and busy social programme involving everyone is everything we could wish for for Mum.
My friend of 35 years "moved in" during November 2016. At all times, she has been cared for extremely well. The staff are well trained, neatly dressed and tidy. The home is new, with quality furniture and bedlinen and towels. The staff are friendly and approachable to visitors and refreshments available. The grounds are extensive, well maintained and the care parking is good.
All staff are very caring, well run and beautifully clean.
My husband, who has Alzheimers and vascular dementia, came to Coldwells House in March of this year. I have been very impressed with all aspects of care and faciltities. He settled in very well and I have no worried about his care. The only complaint is that his clothing doesn't always come back to him and I have seen his shirts being worn by others. As I believe there are only four men in residence and I have marked all his clothes with his initials, I find this very aggravating.
I can not praise this care home enough. Throughout the experience of visiting, every kindness and care was taken. Nothing was too much trouble and every possible consideration was taken both with the resident and us the family. It made out time there easier and gentle.
My father was only a resident for two weeks. I do wish it could have been longer as the quality of care, the life residents have is wonderful. The activities are so far removed from the "happy clappy" vision I previously held. All of the residents are happy and clearly well settled and comfortable. The end of life care my father received was outstanding. We were allowed to stay 24 hours a day (although I didn't need to). His passing was dignified, as fitted the man. I was taken care of also at this difficult time andI know it is greatly helped with the grieving process. All I can say is thank you!
I am not good with words but I am comfortable here and the staff could not be more helpful.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 24 October 2025Outstanding
- CaringOutstanding
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (1) & Events (0)
- 27 Jan 2026
Coldwell House Celebrates Third Consecutive CQC Outstanding Rating We are delighted to announce that Coldwell House has once again been rated Outstanding by the Care Quality Commission (CQC) — our...
There are no upcoming events for Coldwells House.
Awards / Recognitions (2)
- 30 Jan 2026Recipient: Herefordshire Care Homes
- 30 Jun 2021Recipient: Herefordshire Care Homes
Accreditations
There are no accreditations posted yet for Coldwells House.
Meet the Team (0)
There are no Team Members posted yet.
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