Coldwells House

Coldwells Rd, Holmer, Herefordshire, Hereford HR1 1LH
Review Us
9.9 96 Reviews
  • Coldwells House, Hereford
Coldwells House has once again been rated "Outstanding" by the CQC (July 2023).

Providing Outstanding care to older people including specialist provision for people living with dementia and people with physical disabilities.

Coldwell's House has undergone further development to meet demand, whilst the home retains a homely atmosphere it offers state-of-the-art facilities to enhance the lives of its residents. The home is set amongst beautiful accessible gardens.

Coldwells House has been awarded the prestigious Gold Standard Framework (GSF) for palliative and end-of-life care.
Show Coldwells House on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 41 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1100 – £1400
  • Self-Funded Residential Dementia Care: £1200 – £1400
  • RESPITE Self-Funded Residential Care: £1200 – £1391
  • RESPITE Self-Funded Residential Dementia Care: £1200 – £1500

The fees are agreed following an assessment to ensure we provide the right level of care and support.

These prices are only a guideline, please contact Coldwells House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Sharon Childs (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 1

Room Information

  • Single Rooms (39)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (25)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Coldwells House Reviews (96)

9.9

Coldwells House has a Review Score of 9.9 (9.880) out of 10, based on 22 reviews in the last 2 years.
Over all time Coldwells House has 96 reviews.

Overall Experience
  • 87
  • 8
  • 1
  • 0
  • 0
Date Published
  • 96
  • 7
  • 15
  • 22
  • 74
Reviewer Connection to Coldwells House
  • 40
  • 16
  • 8
  • 8
  • 5
  • 4
  • 4
  • 4
  • 2
  • 2
  • 1
  • 1
  • 1
Total of 96, showing 81-96
Review from Phil G (Son of Resident) published on 11 September 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot recommend Coldwells highly enough. The level of care and the attitude and approach of all the members of staff is exemplary, the buildings, room and grounds are all immaculate and food/facilities/activities offered to the residents are excellent. Whenever I visited, all the residents were engaged,
happy and active. At no point did I see groups of people sitting around the edge of a room staring into space - there is always something to do or the staff are just chatting to the residents. The facilities - both for residents and visitors are great and the idea of the little cafe where visitors can take their loved ones for tea and cake without the need to leave the building is genius. The thoughtfulness and genuine care and interest in each individual resident is outstanding. Their approach to the care of my Mum was tailored to her changing needs over time and their help and support for me, when needed, was equally good.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R G (Son-in-law of Resident) published on 5 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service and staff - always respond to any concerns we have and keep us fully informed. They treat residents with genuine love and respect and do not patronise them when dealing with them. Very satisfied with everything they do to care for mum.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Brigid E (Daughter of Resident) published on 27 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My 97 year old mother moved into Coldwells in mid-June after a few falls and spells in hospital. With deteriorating eyesight and a few UTI's, she was occasionally disorientated but the staff at Coldwells have been extremely patient and kind. They keep the family informed and up to date with news,
and the clean, modern facilities and busy social programme involving everyone is everything we could wish for for Mum.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sarah C (Friend of Resident) published on 20 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend of 35 years "moved in" during November 2016. At all times, she has been cared for extremely well. The staff are well trained, neatly dressed and tidy. The home is new, with quality furniture and bedlinen and towels. The staff are friendly and approachable to visitors and refreshments available.
The grounds are extensive, well maintained and the care parking is good.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from B G (Wife of Resident) published on 9 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are very caring, well run and beautifully clean.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Kate L (Wife of Resident) published on 26 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband, who has Alzheimers and vascular dementia, came to Coldwells House in March of this year. I have been very impressed with all aspects of care and faciltities. He settled in very well and I have no worried about his care. The only complaint is that his clothing doesn't always come back to
him and I have seen his shirts being worn by others. As I believe there are only four men in residence and I have marked all his clothes with his initials, I find this very aggravating.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from T M (Relative of Resident) published on 30 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can not praise this care home enough. Throughout the experience of visiting, every kindness and care was taken. Nothing was too much trouble and every possible consideration was taken both with the resident and us the family. It made out time there easier and gentle.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ellen P (Daughter of Resident) published on 29 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was only a resident for two weeks. I do wish it could have been longer as the quality of care, the life residents have is wonderful. The activities are so far removed from the "happy clappy" vision I previously held. All of the residents are happy and clearly well settled and comfortable.
The end of life care my father received was outstanding. We were allowed to stay 24 hours a day (although I didn't need to). His passing was dignified, as fitted the man. I was taken care of also at this difficult time andI know it is greatly helped with the grieving process. All I can say is thank you!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Rose V (Resident) assisted by family/friend published on 11 October 2016 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I am not good with words but I am comfortable here and the staff could not be more helpful.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Janet L (Daughter of Resident) published on 22 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very nice welcome from all of the staff. Everyone was friendly and provided great refreshments for a family visit. My mum always has nice things to say about the home, food and staff. She is happy here, which is the most important thing to us.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Tracey J (Granddaughter of Resident) published on 21 January 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandmother recently took up residence at Coldwells Nursing Home and when we attempted to take her out on visits, etc. showed signs of anxiety and panic attacks. When we approached Christmas we were concerned as to how she would cope coming out for the day and didn't want to stress her. The staff
at Coldwells said they were happy for us to hold a pre-Christmas dinner at the home and catered for all the family (17 in all) meaning that everyone could get together at the same time and have a proper family Christmas time with my grandmother.


We were able to use the private visitors room and when we arrived the table was laid up beautifully with flower arrangements, crackers and even printed menus for our family. We were given so much food including sherry to start, a full turkey roast followed by Christmas pudding, cheese and biscuits, mince pies, chocolates and coffee. The food was exceptional and the care home staff were so attentive, it was very humbling. They only asked us for a donation towards costs, but we made sure their costs were all covered.


I really cannot thank the staff for looking for a way around our problem and making our Christmas celebration with my grandmother so special. This was a new idea for them and apparently the staff are now looking at offering afternoon teas for visitors wishing to spend time alone with their relatives without having to take them out from where they feel safe.


Thank you.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sandra F (Daughter of Resident) published on 20 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff appear very professional and dedicated and make us (the family) very welcome whenever we turn up. They provided the entire family (17) with a beautiful Christmas dinner when we all got together to visit our Mum just before Christmas.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Hazel M (Daughter of Resident) published on 4 January 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff organised a lovely christmas lunch for sixteen close family relatives, the standard of which was excellent and the staff very attentive. Our relative in care has settled extremely well and is very happy in her environment.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jane G (Daughter of Resident) published on 26 August 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a family we are very happy with the standard of care our mother is receiving at Coldwells House.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Anthony B (Resident) published on 14 August 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Outstanding home with a team of dedicated and committed staff, made all relatives feel most welcome and provide A1 care to our relative. This is the fourth time we have visited and on all visits we have felt the same, could not wish for better care for our relative. Please note the home is exceptionally
clean and offers outstanding care 24 hours a day, could not wish for more. Puts our mind at rest.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Paul Y (Son of Resident) published on 24 July 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When my wife and I decided to put my mother in a home we did our research and visited homes, we found Coldwells came on top, because they have expertise on dementia, they respect the client, compassionate, thoughtful, they interact with them, do lots of work, games, puzzles, knitting and get then to
remember their past life as they have long term memory. My mother is very happy in the home, we also have a good rapport with them, they always tell us how she is getting on and we always help with their special days i.e. family day, pets day, music day.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.9 (9.880)

Overview of Review Score

The Review Score of 9.9 (9.880) out of 10 for Coldwells House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.880 for Coldwells House is calculated as follows: ( (233 Excellents x 5) + (21 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 259 Ratings = 4.88
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Coldwells House is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Mar 2022

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (1)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Coldwells House to verify any information. View our terms and conditions. Coldwells House has an Enhanced Service - more info.