Coldwells House

Coldwells Rd, Holmer, Herefordshire, Hereford HR1 1LH
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9.9 107 Reviews
  • Coldwells House, Hereford
Coldwells House has rated Outstanding January2026 by the Care Quality Commission (CQC) — the third consecutive Outstanding rating.

Coldwell's House has undergone development to meet demand, whilst the home retains a homely atmosphere it offers state-of-the-art facilities to enhance the lives of its residents. The home is set amongst beautiful accessible gardens.

Coldwells House has also been awarded the prestigious Gold Standard Framework (GSF) for palliative and end-of-life care.
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Care Provided by Coldwells House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 41 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1500 – £1750
  • Self-Funded Residential Dementia Care: £1500 – £1750
  • RESPITE Self-Funded Residential Care: £1500 – £1750
  • RESPITE Self-Funded Residential Dementia Care: £1500 – £1750

The fees are agreed following an assessment to ensure we provide the right level of care and support.

The price(s) shown are provided by the care home. Contact Coldwells House for full pricing details and T&Cs.

Contact Coldwells House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Coldwells House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Sharon Childs (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (39)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (28)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • relatives and friends are welcome a all times.

Parking

  • on site parking

Coldwells House Reviews (107)

9.9

Coldwells House has a Review Score of 9.9 (9.890) out of 10, based on 29 reviews in the last 2 years.
Over all time Coldwells House has 107 reviews.

Overall Experience
  • 97
  • 9
  • 1
  • 0
  • 0
Date Published
  • 107
  • 15
  • 16
  • 29
  • 78
Reviewer Connection to Coldwells House
  • 44
  • 18
  • 9
  • 8
  • 5
  • 5
  • 4
  • 4
  • 4
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 107, showing 101-107
Review from Janet L (Daughter of Resident) published on 22 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very nice welcome from all of the staff. Everyone was friendly and provided great refreshments for a family visit. My mum always has nice things to say about the home, food and staff. She is happy here, which is the most important thing to us.
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Review from Tracey J (Granddaughter of Resident) published on 21 January 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandmother recently took up residence at Coldwells Nursing Home and when we attempted to take her out on visits, etc. showed signs of anxiety and panic attacks. When we approached Christmas we were concerned as to how she would cope coming out for the day and didn't want to stress her. The staff
at Coldwells said they were happy for us to hold a pre-Christmas dinner at the home and catered for all the family (17 in all) meaning that everyone could get together at the same time and have a proper family Christmas time with my grandmother.


We were able to use the private visitors room and when we arrived the table was laid up beautifully with flower arrangements, crackers and even printed menus for our family. We were given so much food including sherry to start, a full turkey roast followed by Christmas pudding, cheese and biscuits, mince pies, chocolates and coffee. The food was exceptional and the care home staff were so attentive, it was very humbling. They only asked us for a donation towards costs, but we made sure their costs were all covered.


I really cannot thank the staff for looking for a way around our problem and making our Christmas celebration with my grandmother so special. This was a new idea for them and apparently the staff are now looking at offering afternoon teas for visitors wishing to spend time alone with their relatives without having to take them out from where they feel safe.


Thank you.

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Review from Sandra F (Daughter of Resident) published on 20 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff appear very professional and dedicated and make us (the family) very welcome whenever we turn up. They provided the entire family (17) with a beautiful Christmas dinner when we all got together to visit our Mum just before Christmas.
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Review from Hazel M (Daughter of Resident) published on 4 January 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff organised a lovely christmas lunch for sixteen close family relatives, the standard of which was excellent and the staff very attentive. Our relative in care has settled extremely well and is very happy in her environment.
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Review from Jane G (Daughter of Resident) published on 26 August 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a family we are very happy with the standard of care our mother is receiving at Coldwells House.
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Review from Anthony B (Resident) published on 14 August 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Outstanding home with a team of dedicated and committed staff, made all relatives feel most welcome and provide A1 care to our relative. This is the fourth time we have visited and on all visits we have felt the same, could not wish for better care for our relative. Please note the home is exceptionally
clean and offers outstanding care 24 hours a day, could not wish for more. Puts our mind at rest.
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Review from Paul Y (Son of Resident) published on 24 July 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When my wife and I decided to put my mother in a home we did our research and visited homes, we found Coldwells came on top, because they have expertise on dementia, they respect the client, compassionate, thoughtful, they interact with them, do lots of work, games, puzzles, knitting and get then to
remember their past life as they have long term memory. My mother is very happy in the home, we also have a good rapport with them, they always tell us how she is getting on and we always help with their special days i.e. family day, pets day, music day.
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Current Review Score: 9.9 (9.890)

Overview of Review Score

The Review Score of 9.9 (9.890) out of 10 for Coldwells House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.890 for Coldwells House is calculated as follows: ( (314 Excellents x 5) + (28 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 347 Ratings = 4.89
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Coldwells House is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Oct 2025

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (0)

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