






Coldwells House has rated Outstanding January2026 by the Care Quality Commission (CQC) — the third consecutive Outstanding rating.
Coldwell's House has undergone development to meet demand, whilst the home retains a homely atmosphere it offers state-of-the-art facilities to enhance the lives of its residents. The home is set amongst beautiful accessible gardens.
Coldwells House has also been awarded the prestigious Gold Standard Framework (GSF) for palliative and end-of-life care.
Care Provided by Coldwells House
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 41 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The fees are agreed following an assessment to ensure we provide the right level of care and support.
The price(s) shown are provided by the care home. Contact Coldwells House for full pricing details and T&Cs.
Contact Coldwells House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Herefordshire Care Homes
- Private Owned
Person in charge
- Sharon Childs(Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 50+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2024
- Number of floors: 2
Room Information
- Single Rooms (39)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (28)
- Couples/Companion Rooms with ensuite Wet Room (1)
Visiting
- relatives and friends are welcome a all times.
Parking
- on site parking
Coldwells House Reviews (107)
Coldwells House has a Review Score of 9.9 (9.890) out of 10, based on 29 reviews in the last 2 years.
Over all time Coldwells House has 107 reviews.
Very nice welcome from all of the staff. Everyone was friendly and provided great refreshments for a family visit. My mum always has nice things to say about the home, food and staff. She is happy here, which is the most important thing to us.
My grandmother recently took up residence at Coldwells Nursing Home and when we attempted to take her out on visits, etc. showed signs of anxiety and panic attacks. When we approached Christmas we were concerned as to how she would cope coming out for the day and didn't want to stress her. The staff at Coldwells said they were happy for us to hold a pre-Christmas dinner at the home and catered for all the family (17 in all) meaning that everyone could get together at the same time and have a proper family Christmas time with my grandmother.
We were able to use the private visitors room and when we arrived the table was laid up beautifully with flower arrangements, crackers and even printed menus for our family. We were given so much food including sherry to start, a full turkey roast followed by Christmas pudding, cheese and biscuits, mince pies, chocolates and coffee. The food was exceptional and the care home staff were so attentive, it was very humbling. They only asked us for a donation towards costs, but we made sure their costs were all covered.
I really cannot thank the staff for looking for a way around our problem and making our Christmas celebration with my grandmother so special. This was a new idea for them and apparently the staff are now looking at offering afternoon teas for visitors wishing to spend time alone with their relatives without having to take them out from where they feel safe.
Thank you.
All the staff appear very professional and dedicated and make us (the family) very welcome whenever we turn up. They provided the entire family (17) with a beautiful Christmas dinner when we all got together to visit our Mum just before Christmas.
The staff organised a lovely christmas lunch for sixteen close family relatives, the standard of which was excellent and the staff very attentive. Our relative in care has settled extremely well and is very happy in her environment.
As a family we are very happy with the standard of care our mother is receiving at Coldwells House.
Outstanding home with a team of dedicated and committed staff, made all relatives feel most welcome and provide A1 care to our relative. This is the fourth time we have visited and on all visits we have felt the same, could not wish for better care for our relative. Please note the home is exceptionally clean and offers outstanding care 24 hours a day, could not wish for more. Puts our mind at rest.
When my wife and I decided to put my mother in a home we did our research and visited homes, we found Coldwells came on top, because they have expertise on dementia, they respect the client, compassionate, thoughtful, they interact with them, do lots of work, games, puzzles, knitting and get then to remember their past life as they have long term memory. My mother is very happy in the home, we also have a good rapport with them, they always tell us how she is getting on and we always help with their special days i.e. family day, pets day, music day.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 24 October 2025Outstanding
- CaringOutstanding
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (1) & Events (0)
- 27 Jan 2026
Coldwell House Celebrates Third Consecutive CQC Outstanding Rating We are delighted to announce that Coldwell House has once again been rated Outstanding by the Care Quality Commission (CQC) — our...
There are no upcoming events for Coldwells House.
Awards / Recognitions (2)
- 30 Jan 2026Recipient: Herefordshire Care Homes
- 30 Jun 2021Recipient: Herefordshire Care Homes
Accreditations
There are no accreditations posted yet for Coldwells House.
Meet the Team (0)
There are no Team Members posted yet.
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