Submit a Review for Coldwells House
Coldwells Rd, Holmer, Herefordshire, Hereford, HR1 1LH
View full details of Coldwells HouseLatest Reviews for Coldwells House
03 March 2026
I do believe my sister received good care and attention during the eleven years she was in Coldwells House.
19 February 2026
My mum was very well cared for and shown so much respect and love while she lived in Coldwells House. Everyone was friendly toward her and made sure they spoke loudly so she could hear them, especially important as mum had limited sight. Sadly Mum passed away on 2nd January but she was looked after
before, during and after her death. Lovely people were with her all the time.
12 February 2026
My sister moved into Coldwells House in June 2025. She was living alone before and has a number of health issues. She has benefited greatly from the extra daily support, regular nutritious meals, monitoring of her medication and fluid intake. She is able to partake in a variety of activities if she
chooses. We are able to visit whenever we wish and feel very welcome as there is such a friendly atmosphere.
30 January 2026
A most wonderful home. It feels like family when you enter the home, and is the same all the way through. You feel your family member are well cared for and respected and very safe. The best home and the best staff.
29 January 2026
I can't praise Coldwells House enough. All staff go above and beyond to ensure my mum is happy and comfortable. They are all friendly and approachable and will always take time to stop for a chat when I visit. My mum always looks well cared for with her hair done and dressed well. I know she is safe
and well cared for here, which I am so thankful for.
28 January 2026
Coldwells House is excellent in every detail.
27 January 2026
All the staff are so welcoming and friendly, and the care that they give is excellent. They take the time to talk to the residents and understand their needs. My mum has settled in so well, and it is nice to know my mum is cared for with dignity, compassion and a high standard of care. The rooms are
comfortable, clean and homely. I cannot emphasise enough how happy and grateful I am that Mum is resident.
13 January 2026
I would like to thank the members of staff day and night and all departments at Coldwells House for all the wonderful services they provide for all the residents in their care. My wife has been here for two years and has been so well cared for I can't thank them all enough.
Every time you visit
Coldwells the staff are very warm and welcoming to residents families and there never seems anything that's to much trouble for them if you have any worries or concerns.
06 January 2026
Excellent all round service from all staff.
06 January 2026
First class care home. Staff excellent, all very polite and caring.
05 January 2026
Exemplary care for my parents. Staff caring and very supportive, keeps me informed at all times. Wish we had found Coldwells sooner. Wide variety of beautiful prepared food. Staff are amazing. Thank you all xx
05 January 2026
Very friendly staff, nothing too much trouble. In a word Excellent.
27 August 2025
Whilst my father was in the care of Coldwells House, he received care of a most professional standard together with compassion & kindness. All staff, whatever their role, were efficient, caring & kind.
14 April 2025
My mother received exceptional care from Coldwells staff in the final days of her life. Staff were so kind, caring and attentive. They made sure Mum was comfortable, kept a close eye on her, attended to her gently and with respect. When the end came, she was never left alone and was in no pain.
Staff were so kind to myself and my family too. We could not have wished for a better place for our mother to spend her final days, and we will all be forever grateful for the special care that Coldwells provided.
11 April 2025
Slow to answer bell call. Mental health patients need more supervision and care. Night staff inadequate for number of beds.
02 April 2025
Cannot fault any of the services. I feel there should be more care staff for the amount of beds here.
31 March 2025
The carers here are very understanding. The management are excellent, the cleaners are experienced and very good, cleaning the rooms every day.
28 March 2025
All I can say is wow! What a fantastic, clean and friendly home Coldwells is. My father came here after we were not happy with the previous care home he was in. Coldwells all staff go above and beyond all our expectations of care and dignity given to dad. He is so much happier here, has made lots of
friends and loves the staff. The facilities are fabulous, a bistro where we can have coffee and cake with dad, we can go and have dinner with dad which he loves and all for a donation. Fantastic and would highly recommend.
18 March 2025
Fantastic staff well mannered. Clean and caring. You could not wish for a better place of staff.
10 March 2025
The team at Coldwells was caring, attentive and proactive in their care of my mum over the last 22 months. The management team were approachable, communicative, forward thinking, always finding time to discuss matters of care or to hear of a request. Mum entered her end-of-life phase in Coldwells.
During this time Mum was cared for with warmth, compassion and respect and we always felt her comfort and dignity was uppermost in the carers' minds. The Team Leads were always available at the end of the call bell for us and responded to every situation with calm and caring professionalism, knowing when we needed a comforting word or reassurance and when it was time for a nurse to be called. Sitting with Mum we could hear the team in the corridor, interacting with each other and the other residents, and never once heard any inappropriate comments, only respectful and caring interactions. I am very grateful for the way Mum was looked after by everyone. Coldwells is a wonderful home.
Latest Reviews for Coldwells House
03 March 2026
I do believe my sister received good care and attention during the eleven years she was in Coldwells House.
19 February 2026
My mum was very well cared for and shown so much respect and love while she lived in Coldwells House. Everyone was friendly toward her and made sure they spoke loudly so she could hear them, especially important as mum had limited sight. Sadly Mum passed away on 2nd January but she was looked after
before, during and after her death. Lovely people were with her all the time.
12 February 2026
My sister moved into Coldwells House in June 2025. She was living alone before and has a number of health issues. She has benefited greatly from the extra daily support, regular nutritious meals, monitoring of her medication and fluid intake. She is able to partake in a variety of activities if she
chooses. We are able to visit whenever we wish and feel very welcome as there is such a friendly atmosphere.
30 January 2026
A most wonderful home. It feels like family when you enter the home, and is the same all the way through. You feel your family member are well cared for and respected and very safe. The best home and the best staff.
29 January 2026
I can't praise Coldwells House enough. All staff go above and beyond to ensure my mum is happy and comfortable. They are all friendly and approachable and will always take time to stop for a chat when I visit. My mum always looks well cared for with her hair done and dressed well. I know she is safe
and well cared for here, which I am so thankful for.
28 January 2026
Coldwells House is excellent in every detail.
27 January 2026
All the staff are so welcoming and friendly, and the care that they give is excellent. They take the time to talk to the residents and understand their needs. My mum has settled in so well, and it is nice to know my mum is cared for with dignity, compassion and a high standard of care. The rooms are
comfortable, clean and homely. I cannot emphasise enough how happy and grateful I am that Mum is resident.
13 January 2026
I would like to thank the members of staff day and night and all departments at Coldwells House for all the wonderful services they provide for all the residents in their care. My wife has been here for two years and has been so well cared for I can't thank them all enough.
Every time you visit
Coldwells the staff are very warm and welcoming to residents families and there never seems anything that's to much trouble for them if you have any worries or concerns.
06 January 2026
Excellent all round service from all staff.
06 January 2026
First class care home. Staff excellent, all very polite and caring.
05 January 2026
Exemplary care for my parents. Staff caring and very supportive, keeps me informed at all times. Wish we had found Coldwells sooner. Wide variety of beautiful prepared food. Staff are amazing. Thank you all xx
05 January 2026
Very friendly staff, nothing too much trouble. In a word Excellent.
27 August 2025
Whilst my father was in the care of Coldwells House, he received care of a most professional standard together with compassion & kindness. All staff, whatever their role, were efficient, caring & kind.
14 April 2025
My mother received exceptional care from Coldwells staff in the final days of her life. Staff were so kind, caring and attentive. They made sure Mum was comfortable, kept a close eye on her, attended to her gently and with respect. When the end came, she was never left alone and was in no pain.
Staff were so kind to myself and my family too. We could not have wished for a better place for our mother to spend her final days, and we will all be forever grateful for the special care that Coldwells provided.
11 April 2025
Slow to answer bell call. Mental health patients need more supervision and care. Night staff inadequate for number of beds.
02 April 2025
Cannot fault any of the services. I feel there should be more care staff for the amount of beds here.
31 March 2025
The carers here are very understanding. The management are excellent, the cleaners are experienced and very good, cleaning the rooms every day.
28 March 2025
All I can say is wow! What a fantastic, clean and friendly home Coldwells is. My father came here after we were not happy with the previous care home he was in. Coldwells all staff go above and beyond all our expectations of care and dignity given to dad. He is so much happier here, has made lots of
friends and loves the staff. The facilities are fabulous, a bistro where we can have coffee and cake with dad, we can go and have dinner with dad which he loves and all for a donation. Fantastic and would highly recommend.
18 March 2025
Fantastic staff well mannered. Clean and caring. You could not wish for a better place of staff.
10 March 2025
The team at Coldwells was caring, attentive and proactive in their care of my mum over the last 22 months. The management team were approachable, communicative, forward thinking, always finding time to discuss matters of care or to hear of a request. Mum entered her end-of-life phase in Coldwells.
During this time Mum was cared for with warmth, compassion and respect and we always felt her comfort and dignity was uppermost in the carers' minds. The Team Leads were always available at the end of the call bell for us and responded to every situation with calm and caring professionalism, knowing when we needed a comforting word or reassurance and when it was time for a nurse to be called. Sitting with Mum we could hear the team in the corridor, interacting with each other and the other residents, and never once heard any inappropriate comments, only respectful and caring interactions. I am very grateful for the way Mum was looked after by everyone. Coldwells is a wonderful home.