Coldwells House

Coldwells Rd, Holmer, Herefordshire, Hereford HR1 1LH
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9.9 96 Reviews
  • Coldwells House, Hereford
Coldwells House has once again been rated "Outstanding" by the CQC (July 2023).

Providing Outstanding care to older people including specialist provision for people living with dementia and people with physical disabilities.

Coldwell's House has undergone further development to meet demand, whilst the home retains a homely atmosphere it offers state-of-the-art facilities to enhance the lives of its residents. The home is set amongst beautiful accessible gardens.

Coldwells House has been awarded the prestigious Gold Standard Framework (GSF) for palliative and end-of-life care.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 41 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1100 – £1400
  • Self-Funded Residential Dementia Care: £1200 – £1400
  • RESPITE Self-Funded Residential Care: £1200 – £1391
  • RESPITE Self-Funded Residential Dementia Care: £1200 – £1500

The fees are agreed following an assessment to ensure we provide the right level of care and support.

These prices are only a guideline, please contact Coldwells House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Sharon Childs (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 1

Room Information

  • Single Rooms (39)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (25)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Coldwells House Reviews (96)

9.9

Coldwells House has a Review Score of 9.9 (9.880) out of 10, based on 22 reviews in the last 2 years.
Over all time Coldwells House has 96 reviews.

Overall Experience
  • 87
  • 8
  • 1
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Date Published
  • 96
  • 7
  • 15
  • 22
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Reviewer Connection to Coldwells House
  • 40
  • 16
  • 8
  • 8
  • 5
  • 4
  • 4
  • 4
  • 2
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  • 1
  • 1
  • 1
Total of 96, showing 21-40
Review from David W (Son of Resident) published on 6 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What made Coldwells for me was always the staff, always professional, always polite and above all caring. The home always felt right, always clean and above all friendly. It felt as close to a home as a care home could. Even in Mum's final days, I was touched by the love and respect. One could not ask
for more for a loved one.
Reply from Sharon Childs, Reg Manager at Coldwells House

Thank you so much for this wonderful review which I will share with all the team. It was our pleasure to support your mum and your family here at Coldwells House and have you all as part of our family.

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Review from E K (Friend of Resident) published on 20 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A wonderful home from home at Coldwells House. The staff work very hard and make time to get a smile or a wave as they pass a resident's room. Time to feed resident who doesn't want to eat or drink, talk to them and try again and again and later try again. Resident's are treated like family, with love
and care.
Reply from Sharon Childs, Reg Manager at Coldwells House

It is always lovely to get feedback. Thank you so much for your review which I will share with the staff.

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Review from M B (Daughter of Resident) published on 4 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Coldwells House for nearly four years and has just celebrated her 99th birthday - this year, my mother has had a few more health issues, and each issue has been dealt with very efficiently by the staff and doctor - after discussions with the clinical lead, it was a great
relief to know that Mum could stay and be cared for at Coldwells House. The support and reassurance given to myself and my family by the staff have been very comforting. My mother's care plan has been reviewed and revised to meet her increased needs. Whenever I have needed to seek advice, the staff have always been available and ready to listen and give support. My family and I are so grateful that our mother is so very well cared for, comfortable and safe at all times. Coldwells staff are all friendly and give such high levels of support in a respectful and dignified way.
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Review from H T (Daughter of Resident) published on 29 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident for 8 months. Whilst it was a difficult decision to make, we feel lucky to have found a place where she is safe, stimulated and looked after with specialist care.
The setting is lovely with beautiful, very well-looked-after gardens and this increases the quality of life.
Meals
are balanced and nutritious. There are a whole range of activities on offer and the occasional trip out. A hairdresser also visits, it is lovely that residents have this opportunity to look their best.
Mum's medical needs are met and the staff is quick to act if changes occur.
Family and friends are able to visit whenever we wish and we really appreciate this. It shows the caring and open environment established at Coldwells House. I always get a friendly welcome from everyone, offered a drink, and sometimes join in with the activities!
Staff retention is also good which I think helps with continuity, and establishing relationships and suggests it is a positive place to work.
Reply from Sharon Childs, Reg Manager at Coldwells House

Thank you for taking the time to complete a review. These are important to us and are shared with the staff. It is lovely to see your mum so settled and able to continue to enjoy her visits and outings with the family which she loves.

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Review from R P (Son of Resident) published on 22 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
A first-class care home that meets all my mother's needs. The management and staff are very caring and helpful, nothing is too much trouble for the staff and support me and my family. Excellent care home and excellent setting.
Reply from Sharon Childs, Reg Manager at Coldwells House

Thank you so much for the lovely review. It is important to us all at Coldwells House to create a homely, welcoming environment for all who live with us. It is our pleasure to support you and your family. I will share this review with the team.

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Review from Janet A (Daughter of Resident) published on 22 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum receives excellent care from all the staff and I am always promptly informed of any issues regarding her well-being. She feels safe and is most appreciative of the visits from the district nurses. The meals are very good and enjoyable. Thank you, Coldwell House.
Reply from Sharon Childs, Reg Manager at Coldwells House

Thank you for taking the time to submit a lovely review for Coldwells House, these are very important to us. I will share your review with the team. Thank you.

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Review from Derek R (Resident) published on 28 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It has helped me in my senior years by being cared for and giving me some excellent companionship and help.
Reply from Sharon Childs, Reg Manager at Coldwells House

Wonderful feedback from someone who calls Coldwells House home. Thank you. It's our honour to support you in your home.

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Review from Douglas W (Resident) published on 28 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent.
Reply from Sharon Childs, Reg Manager at Coldwells House

Lovely to have feedback from someone living in our service and calling Coldwells House home. Thank you.

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Review from R J (Husband of Resident) assisted by family/friend published on 8 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been at Coldwells House for a few years now and I feel the care she is receiving is second to none. When my daughter and I visit we are made very welcome as well. As for the management we find the door is always open.
Reply from Sharon Childs, Reg Manager at Coldwells House

Thank you so much for the lovely review. Its always lovely to have feedback and I will share this with the team.

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Review from J J (Daughter of Resident) published on 8 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been at Coldwells House for over 3 years now and has received the highest standards of care and has been treated with respect and dignity at all times. All the staff are very caring and nothing is too much trouble for them. I wish to thank you all for your continued support, the home is
very well managed and we are always made welcome on visits to Mum.
Reply from Sharon Childs, Reg Manager at Coldwells House

Thank you so much. It's our pleasure to support you all as a family at Coldwells House and I will share this review with the team.

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Review from Ann H (Daughter-in-law of Resident) published on 6 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad is happy and content in his home at Coldwells House. He enjoys being able to wander around the house if he wants, he isn't one for joining activities, but he does like to people-watch! He often comments that he enjoys his meals and that the staff are very good. He has had a few health issues and
staff have kept us informed each time. We are more than pleased with the excellent care that Dad receives. We appreciate that he is well looked after, safe and happy. All the staff are brilliant and a special mention to the manager and deputy who have been so helpful. Coldwells certainly deserves the rating outstanding. When looking for a care home for Dad we used the criteria could we live here if we needed care? and the answer was yes. We are so pleased that we made the right choice.
Reply from Sharon Childs, Reg Manager at Coldwells House

Thank you so much for this lovely review which I will share with the staff. It's our pleasure to support dad and have him as a member of our Coldwells House family.

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Review from Ian M (Son of Resident) published on 2 February 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Generally favourable, although getting an answer to ringing the entry bell on arrival and departure can take an annoyingly long time.
Otherwise, my mother is well cared for and happy at the home, which is our priority.
Reply from Sharon Childs, Reg Manager at Coldwells House

Thank you for taking the time to complete this review. I will share your feedback with the staff.

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Review from Susan O (Wife of Resident) published on 27 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband had Young Onset Alzheimers and was a resident at Coldwells House for the last year of his life.
As his care needs increased, the team at Coldwells were proactive in reviewing and adapting his care plan in consultation with me. The staff always took my views into account.
They supported
me to consider and set out the priorities for his end-of-life care in advance, to ensure his best interests were met and his wishes followed - which they all were.
My husband had formed a fantastic bond with the staff at Coldwells and it was very important to me that he was able to remain at Coldwells for the duration and be cared for by people who he knew, and who knew him well.
Their skills and experience in end-of-life care and the care and compassion they showed to my husband, myself and our family were greatly appreciated by us all, during a very difficult time.
We would not hesitate to recommend Coldwells.
Reply from Sharon Childs, Reg Manager at Coldwells House

Thank you so much for the wonderful review. It was our honour to support your husband and yourself during his time living here with us at Coldwells House. It is lovely to read about end-of-life care and that you felt supported through that very difficult time. I`m extremely proud of the wonderful team we have here at Coldwells House.

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Review from V M (Daughter of Resident) published on 25 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has just recently moved into Coldwells House Care Home. It is fair to say from the initial conversations regarding her move, to now just a couple of weeks in, the staff have been exceptional. They have been reassuring, understanding and kind to us during this (difficult) transition period. From
the contact and support we have received so far I can see why Coldwells is so highly recommended.
Reply from Sharon Childs, Reg Manager at Coldwells House

Thank you so much for your review which I will share with the staff. We understand fully how hard it is to move a relative into a care home and I'm glad that we aided in making this transition a little easier.

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Review from Victoria C (Daughter of Resident) published on 7 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Coldwells House Care Home were amazing in my father's last year of life. They could not have been more kind and treated Dad like a member of the family.
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Review from R B (Daughter of Resident) published on 16 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Just wanted to say a huge thank you to the two beautiful ladies that met me this morning with quite a sensitive situation, not only were they kind and compassionate they were genuinely lovely people. Thank you.
Reply from Sharon Childs, Reg Manager at Coldwells House

Thank you so much. It was a pleasure to meet you and we will continue to support you all going forward.

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Review from Anna G (Niece of Resident) published on 21 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having had previous experience of other care homes I can honestly say the care provided by the team at Coldwells House Care Home is outstanding.
There is an open dialogue between staff and relatives allowing a collaborative approach to care. Proactive steps are taken by the team to further support
my family member, working well with other outside agencies as needed. All team members are approachable and I really feel they know him well and are able to answer any questions I have with ease.
My family member lives with dementia and it is clear the team have a deep understanding of the disease and review his needs regularly adapting his care plan accordingly. Changes needed are implemented quickly.
I would not hesitate in recommending this care home.
Reply from Sharon Childs, Reg Manager at Coldwells House

Thank you for a lovely review. It is our pleasure to support your family member and have you all part of the Coldwells House family.

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Review from Christopher M (Husband of Resident) published on 19 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The high standards continue which is evident in the latest inspection outcome of ‘outstanding’. The care home manager is an exceptional person and her staff team constantly reflect their loyalty to her and their appreciation of her caring management style. The manager is cognizant of the needs of each
resident and, uniquely, is able to take a holistic view of what is in the best interests of each person. Coldwells House is a very special place which I would recommend without hesitation. It is truly an extension of our own home.
Reply from Sharon Childs, Reg Manager at Coldwells House

Thank you so much for that lovely review which I will share with the team.

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Review from A P (Daughter-in-law of Resident) published on 20 April 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother-in-law took a while to settle into Coldwells House Care Home due to Covid restrictions. She was treated with care by all the staff and soon felt "at home". The food was of first-class standard. Mum liked joining in with a card game on Wednesday and some of the many activities on offer. The
staff are so dedicated.
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Review from G H (Daughter of Resident) published on 13 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been in residence at Coldwells House Care Home for a few months now and has received excellent care. The level of care is superb and the staff are always on hand to help. The staff's level of expertise is wonderful and they are always happy to answer questions about my mum's condition.
This home is a happy home, where the staff and management make all feel welcome. I am so relieved my mum is safe and settled. These are uncertain times with Covid but I know my mum is safe and well cared for. Thank you and a Merry Christmas to all.
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Current Review Score: 9.9 (9.880)

Overview of Review Score

The Review Score of 9.9 (9.880) out of 10 for Coldwells House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.880 for Coldwells House is calculated as follows: ( (233 Excellents x 5) + (21 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 259 Ratings = 4.88
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Coldwells House is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Mar 2022

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (0)

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