Coldwells House

Coldwells Rd, Holmer, Herefordshire, Hereford HR1 1LH
Review Us
9.9 103 Reviews
  • Coldwells House, Hereford
Coldwells House has rated Outstanding January2026 by the Care Quality Commission (CQC) — the third consecutive Outstanding rating.

Coldwell's House has undergone development to meet demand, whilst the home retains a homely atmosphere it offers state-of-the-art facilities to enhance the lives of its residents. The home is set amongst beautiful accessible gardens.

Coldwells House has also been awarded the prestigious Gold Standard Framework (GSF) for palliative and end-of-life care.
Show Coldwells House on the Map

Care Provided by Coldwells House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 41 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1200 – £1500
  • Self-Funded Residential Dementia Care: £1200 – £1500
  • RESPITE Self-Funded Residential Care: £1200 – £1500
  • RESPITE Self-Funded Residential Dementia Care: £1200 – £1500

The fees are agreed following an assessment to ensure we provide the right level of care and support.

These prices are only a guideline, please contact Coldwells House to find out the exact price for your requirements.

Contact Coldwells House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Coldwells House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Sharon Childs (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (39)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (28)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • relatives and friends are welcome a all times.

Parking

  • on site parking

Coldwells House Reviews (103)

9.9

Coldwells House has a Review Score of 9.9 (9.901) out of 10, based on 29 reviews in the last 2 years.
Over all time Coldwells House has 103 reviews.

Overall Experience
  • 93
  • 9
  • 1
  • 0
  • 0
Date Published
  • 103
  • 10
  • 17
  • 29
  • 74
Reviewer Connection to Coldwells House
  • 43
  • 16
  • 9
  • 8
  • 5
  • 5
  • 4
  • 4
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 103, showing 21-40
Review from Sue S (Daughter of Resident) published on 20 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
What a difference a good care home can make and Coldwells House must be one of, if not the best!
From the moment you walk in and are greeted by a cheerful staff member (or one of the other welcoming receptionists) to the unconditional care, the cleanliness, the comfortable rooms, the ambience and
the wonderful food.
And then there's the Bistro, tea, coffee and cake at any time of the day (and probably night).
Although my dad doesn't have the capacity to realise quite where he is, I know how happy and content he is at Coldwells and for that I thank you all.
Reply from Sharon Childs, Reg Manager at Coldwells HouseThank you so much for this feedback. The wonderful team work really hard to make Coldwells House a welcoming environment and home for all those that live here and visit. I will share this review with the team. Thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from John W (Husband of Resident) published on 20 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are very caring a polite the home is very friendly. Friendly and professional and they seem to run the place very well. I am very pleased with her attitude to the patients and always welcome in when I visit.
Reply from Sharon Childs, Reg Manager at Coldwells HouseThank you so much for this review which I will share with the team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jane W (Wife of Resident) published on 7 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am enjoying regular residents families meetings which help so much to keep us informed and feel part of the Coldwells House family. This has led to meeting and supporting others outside of the home, who have spouses in care which has its unique issues and feelings.
Reply from Sharon Childs, Reg Manager at Coldwells HouseThank you so much for your lovely kind review. I will ensure that I share it with the staff.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Stewart P (Son of Resident) published on 23 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I do feel that my mum is very happy (if that's possible) at Coldwells. I can see that the care she receives is excellent, the staff are all very caring and friendly. The reception staff are absolutely excellent and very efficient. They cannot be faulted in any way and are a joy to support to.
All
in all, I'm very happy with the service my mum receives, so thank you Coldwells.
Reply from Sharon Childs, Reg Manager at Coldwells HouseThank you so much for taking the time to complete a review card. These are very important to us and we value your feedback. Thank you for the lovely review and I will share it with the team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J B (Son of Resident) published on 5 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely location in expansive, well-maintained grounds. New wing excellent. Overall, very pleased with my experience as a relative visiting a loved one at Coldwells House. Parking often challenging due to size of car park, access lanes shocking condition. So grateful for the level of care and support
provided to my father who visited Mum most days for the year Mum was resident. Support was over and above with staff not only providing Dad with a cooked lunch but befriending him, providing support as Dad was missing Mum hugely. Policy of allowing us to personalise Mum's room much appreciated.
Reply from Sharon Childs, Reg Manager at Coldwells HouseThank you so much for the lovely review which I will share with the team. It's important for all staff at Coldwells House to embrace all our residents' extended family as well as the resident and ensure they always feel welcome to visit anytime and for as long as they wish. I'm so pleased that this was how you felt.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from K P (Daughter of Resident) published on 18 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Coldwells House is always bright and very welcoming to visitors, my mum loves sitting in the many areas with tall windows looking out onto the gardens. She also likes to sit in the cafe with the bright orange chairs, coffee machine and lovely cake and biscuits.
It's great to see all the activities
on the online page, her grandchildren love to see if they can spot her!
The food looks very good and it's nice that they have hot chocolate in the evening and a snack.
Reply from Sharon Childs, Reg Manager at Coldwells HouseA lovely review, thank you so much. I will share this with the team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C W (Niece of Resident) published on 18 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my aunt has been not too good. The care she has been given is wonderful and very caring and staff and managers are always happy giving updates on anything we are concerned about.
Reply from Sharon Childs, Reg Manager at Coldwells HouseIt's our pleasure to support your aunt at Coldwells House. I will share your review with the team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M G (Resident) published on 18 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
So refreshing having the enthusiasm of youth and entertainment committee. So many quiet places to rest and consider your next move.
This is now my home for a long time I hope.
Looking forward to the plans for the garden and walks around on sunny days.
Reply from Sharon Childs, Reg Manager at Coldwells HouseLovely to get some feedback from someone who calls Coldwells House home. I will share this with our wonderful team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from David W (Son of Resident) published on 6 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What made Coldwells for me was always the staff, always professional, always polite and above all caring. The home always felt right, always clean and above all friendly. It felt as close to a home as a care home could. Even in Mum's final days, I was touched by the love and respect. One could not ask
for more for a loved one.
Reply from Sharon Childs, Reg Manager at Coldwells HouseThank you so much for this wonderful review which I will share with all the team. It was our pleasure to support your mum and your family here at Coldwells House and have you all as part of our family.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from E K (Friend of Resident) published on 20 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A wonderful home from home at Coldwells House. The staff work very hard and make time to get a smile or a wave as they pass a resident's room. Time to feed resident who doesn't want to eat or drink, talk to them and try again and again and later try again. Resident's are treated like family, with love
and care.
Reply from Sharon Childs, Reg Manager at Coldwells HouseIt is always lovely to get feedback. Thank you so much for your review which I will share with the staff.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M B (Daughter of Resident) published on 4 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Coldwells House for nearly four years and has just celebrated her 99th birthday - this year, my mother has had a few more health issues, and each issue has been dealt with very efficiently by the staff and doctor - after discussions with the clinical lead, it was a great
relief to know that Mum could stay and be cared for at Coldwells House. The support and reassurance given to myself and my family by the staff have been very comforting. My mother's care plan has been reviewed and revised to meet her increased needs. Whenever I have needed to seek advice, the staff have always been available and ready to listen and give support. My family and I are so grateful that our mother is so very well cared for, comfortable and safe at all times. Coldwells staff are all friendly and give such high levels of support in a respectful and dignified way.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from H T (Daughter of Resident) published on 29 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident for 8 months. Whilst it was a difficult decision to make, we feel lucky to have found a place where she is safe, stimulated and looked after with specialist care.
The setting is lovely with beautiful, very well-looked-after gardens and this increases the quality of life.
Meals
are balanced and nutritious. There are a whole range of activities on offer and the occasional trip out. A hairdresser also visits, it is lovely that residents have this opportunity to look their best.
Mum's medical needs are met and the staff is quick to act if changes occur.
Family and friends are able to visit whenever we wish and we really appreciate this. It shows the caring and open environment established at Coldwells House. I always get a friendly welcome from everyone, offered a drink, and sometimes join in with the activities!
Staff retention is also good which I think helps with continuity, and establishing relationships and suggests it is a positive place to work.
Reply from Sharon Childs, Reg Manager at Coldwells HouseThank you for taking the time to complete a review. These are important to us and are shared with the staff. It is lovely to see your mum so settled and able to continue to enjoy her visits and outings with the family which she loves.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Janet A (Daughter of Resident) published on 22 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum receives excellent care from all the staff and I am always promptly informed of any issues regarding her well-being. She feels safe and is most appreciative of the visits from the district nurses. The meals are very good and enjoyable. Thank you, Coldwell House.
Reply from Sharon Childs, Reg Manager at Coldwells HouseThank you for taking the time to submit a lovely review for Coldwells House, these are very important to us. I will share your review with the team. Thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Derek R (Resident) published on 28 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It has helped me in my senior years by being cared for and giving me some excellent companionship and help.
Reply from Sharon Childs, Reg Manager at Coldwells HouseWonderful feedback from someone who calls Coldwells House home. Thank you. It's our honour to support you in your home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Douglas W (Resident) published on 28 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent.
Reply from Sharon Childs, Reg Manager at Coldwells HouseLovely to have feedback from someone living in our service and calling Coldwells House home. Thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R J (Husband of Resident) assisted by family/friend published on 8 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been at Coldwells House for a few years now and I feel the care she is receiving is second to none. When my daughter and I visit we are made very welcome as well. As for the management we find the door is always open.
Reply from Sharon Childs, Reg Manager at Coldwells HouseThank you so much for the lovely review. Its always lovely to have feedback and I will share this with the team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J J (Daughter of Resident) published on 8 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been at Coldwells House for over 3 years now and has received the highest standards of care and has been treated with respect and dignity at all times. All the staff are very caring and nothing is too much trouble for them. I wish to thank you all for your continued support, the home is
very well managed and we are always made welcome on visits to Mum.
Reply from Sharon Childs, Reg Manager at Coldwells HouseThank you so much. It's our pleasure to support you all as a family at Coldwells House and I will share this review with the team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ann H (Daughter-in-law of Resident) published on 6 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad is happy and content in his home at Coldwells House. He enjoys being able to wander around the house if he wants, he isn't one for joining activities, but he does like to people-watch! He often comments that he enjoys his meals and that the staff are very good. He has had a few health issues and
staff have kept us informed each time. We are more than pleased with the excellent care that Dad receives. We appreciate that he is well looked after, safe and happy. All the staff are brilliant and a special mention to the manager and deputy who have been so helpful. Coldwells certainly deserves the rating outstanding. When looking for a care home for Dad we used the criteria could we live here if we needed care? and the answer was yes. We are so pleased that we made the right choice.
Reply from Sharon Childs, Reg Manager at Coldwells HouseThank you so much for this lovely review which I will share with the staff. It's our pleasure to support dad and have him as a member of our Coldwells House family.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ian M (Son of Resident) published on 2 February 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Generally favourable, although getting an answer to ringing the entry bell on arrival and departure can take an annoyingly long time.
Otherwise, my mother is well cared for and happy at the home, which is our priority.
Reply from Sharon Childs, Reg Manager at Coldwells HouseThank you for taking the time to complete this review. I will share your feedback with the staff.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Susan O (Wife of Resident) published on 27 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband had Young Onset Alzheimers and was a resident at Coldwells House for the last year of his life.
As his care needs increased, the team at Coldwells were proactive in reviewing and adapting his care plan in consultation with me. The staff always took my views into account.
They supported
me to consider and set out the priorities for his end-of-life care in advance, to ensure his best interests were met and his wishes followed - which they all were.
My husband had formed a fantastic bond with the staff at Coldwells and it was very important to me that he was able to remain at Coldwells for the duration and be cared for by people who he knew, and who knew him well.
Their skills and experience in end-of-life care and the care and compassion they showed to my husband, myself and our family were greatly appreciated by us all, during a very difficult time.
We would not hesitate to recommend Coldwells.
Reply from Sharon Childs, Reg Manager at Coldwells HouseThank you so much for the wonderful review. It was our honour to support your husband and yourself during his time living here with us at Coldwells House. It is lovely to read about end-of-life care and that you felt supported through that very difficult time. I`m extremely proud of the wonderful team we have here at Coldwells House.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.9 (9.901)

Overview of Review Score

The Review Score of 9.9 (9.901) out of 10 for Coldwells House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.901 for Coldwells House is calculated as follows: ( (314 Excellents x 5) + (24 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 343 Ratings = 4.901
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Coldwells House is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Mar 2022

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (1)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Coldwells House to verify any information. View our terms and conditions. Coldwells House has an Enhanced Service - more info.