






Coldwells House has rated Outstanding January2026 by the Care Quality Commission (CQC) — the third consecutive Outstanding rating.
Coldwell's House has undergone development to meet demand, whilst the home retains a homely atmosphere it offers state-of-the-art facilities to enhance the lives of its residents. The home is set amongst beautiful accessible gardens.
Coldwells House has also been awarded the prestigious Gold Standard Framework (GSF) for palliative and end-of-life care.
Care Provided by Coldwells House
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 41 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The fees are agreed following an assessment to ensure we provide the right level of care and support.
The price(s) shown are provided by the care home. Contact Coldwells House for full pricing details and T&Cs.
Contact Coldwells House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Herefordshire Care Homes
- Private Owned
Person in charge
- Sharon Childs(Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 50+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2024
- Number of floors: 2
Room Information
- Single Rooms (39)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (28)
- Couples/Companion Rooms with ensuite Wet Room (1)
Visiting
- relatives and friends are welcome a all times.
Parking
- on site parking
Coldwells House Reviews (107)
Coldwells House has a Review Score of 9.9 (9.890) out of 10, based on 29 reviews in the last 2 years.
Over all time Coldwells House has 107 reviews.
All I can say is wow! What a fantastic, clean and friendly home Coldwells is. My father came here after we were not happy with the previous care home he was in. Coldwells all staff go above and beyond all our expectations of care and dignity given to dad. He is so much happier here, has made lots of friends and loves the staff. The facilities are fabulous, a bistro where we can have coffee and cake with dad, we can go and have dinner with dad which he loves and all for a donation. Fantastic and would highly recommend.
Thank you so much for your review which I will share with staff. It has been our pleasure to welcome you all to the Coldwells House family and we our so pleased that your father has settled in so well.
Fantastic staff well mannered. Clean and caring. You could not wish for a better place of staff.
Thank you so much. Reviews are so important to us and I will share this with the team.
The team at Coldwells was caring, attentive and proactive in their care of my mum over the last 22 months. The management team were approachable, communicative, forward thinking, always finding time to discuss matters of care or to hear of a request. Mum entered her end-of-life phase in Coldwells. During this time Mum was cared for with warmth, compassion and respect and we always felt her comfort and dignity was uppermost in the carers' minds. The Team Leads were always available at the end of the call bell for us and responded to every situation with calm and caring professionalism, knowing when we needed a comforting word or reassurance and when it was time for a nurse to be called. Sitting with Mum we could hear the team in the corridor, interacting with each other and the other residents, and never once heard any inappropriate comments, only respectful and caring interactions. I am very grateful for the way Mum was looked after by everyone. Coldwells is a wonderful home.
Thank you so much for this wonderful review which I will share with the team. It was our honour to support yourselves and your mum especially as she entered her end of life phase. This is a difficult time for everyone and I'm glad we were able to to support you through this.
All staff went out of their way to make mum feel welcome. Management have fought to ensure mum has been given the appropriate medical needs.
Mum is now much more settled and she is happy living at Coldwells House. Her room is lovely and it will be lovely personalising it.
All staff are caring and want the best for all residents. Thank you, to everyone!
Food is delicious and mum is always offered a choice. Meal times are very relaxed and every dining area feels like home, if not a dining room.
The cafe is a delight to visit and family members enjoy spending time in there.
It's lovely seeing the variety of activities, offered to residents.
It's been wonderful to see your mum adjust and settle to become part of the Coldwells House family. Thank you for the lovely feedback and I will share this with the staff.
As a family, we cannot praise the staff at Coldwells House enough for the care and dignity they gave mum during this time.
A huge thank you from us all.
It was our pleasure to support you and your lovely mother at Coldwells House. I will share this review with the team. Thank you.
From the moment you walk in and are greeted by a cheerful staff member (or one of the other welcoming receptionists) to the unconditional care, the cleanliness, the comfortable rooms, the ambience and the wonderful food.
And then there's the Bistro, tea, coffee and cake at any time of the day (and probably night).
Although my dad doesn't have the capacity to realise quite where he is, I know how happy and content he is at Coldwells and for that I thank you all.
Thank you so much for this feedback. The wonderful team work really hard to make Coldwells House a welcoming environment and home for all those that live here and visit. I will share this review with the team. Thank you.
The staff are very caring a polite the home is very friendly. Friendly and professional and they seem to run the place very well. I am very pleased with her attitude to the patients and always welcome in when I visit.
Thank you so much for this review which I will share with the team.
I am enjoying regular residents families meetings which help so much to keep us informed and feel part of the Coldwells House family. This has led to meeting and supporting others outside of the home, who have spouses in care which has its unique issues and feelings.
Thank you so much for your lovely kind review. I will ensure that I share it with the staff.
All in all, I'm very happy with the service my mum receives, so thank you Coldwells.
Thank you so much for taking the time to complete a review card. These are very important to us and we value your feedback. Thank you for the lovely review and I will share it with the team.
Lovely location in expansive, well-maintained grounds. New wing excellent. Overall, very pleased with my experience as a relative visiting a loved one at Coldwells House. Parking often challenging due to size of car park, access lanes shocking condition. So grateful for the level of care and support provided to my father who visited Mum most days for the year Mum was resident. Support was over and above with staff not only providing Dad with a cooked lunch but befriending him, providing support as Dad was missing Mum hugely. Policy of allowing us to personalise Mum's room much appreciated.
Thank you so much for the lovely review which I will share with the team. It's important for all staff at Coldwells House to embrace all our residents' extended family as well as the resident and ensure they always feel welcome to visit anytime and for as long as they wish. I'm so pleased that this was how you felt.
It's great to see all the activities on the online page, her grandchildren love to see if they can spot her!
The food looks very good and it's nice that they have hot chocolate in the evening and a snack.
A lovely review, thank you so much. I will share this with the team.
Since my aunt has been not too good. The care she has been given is wonderful and very caring and staff and managers are always happy giving updates on anything we are concerned about.
It's our pleasure to support your aunt at Coldwells House. I will share your review with the team.
This is now my home for a long time I hope.
Looking forward to the plans for the garden and walks around on sunny days.
Lovely to get some feedback from someone who calls Coldwells House home. I will share this with our wonderful team.
What made Coldwells for me was always the staff, always professional, always polite and above all caring. The home always felt right, always clean and above all friendly. It felt as close to a home as a care home could. Even in Mum's final days, I was touched by the love and respect. One could not ask for more for a loved one.
Thank you so much for this wonderful review which I will share with all the team. It was our pleasure to support your mum and your family here at Coldwells House and have you all as part of our family.
A wonderful home from home at Coldwells House. The staff work very hard and make time to get a smile or a wave as they pass a resident's room. Time to feed resident who doesn't want to eat or drink, talk to them and try again and again and later try again. Resident's are treated like family, with love and care.
It is always lovely to get feedback. Thank you so much for your review which I will share with the staff.
My mother has been a resident at Coldwells House for nearly four years and has just celebrated her 99th birthday - this year, my mother has had a few more health issues, and each issue has been dealt with very efficiently by the staff and doctor - after discussions with the clinical lead, it was a great relief to know that Mum could stay and be cared for at Coldwells House. The support and reassurance given to myself and my family by the staff have been very comforting. My mother's care plan has been reviewed and revised to meet her increased needs. Whenever I have needed to seek advice, the staff have always been available and ready to listen and give support. My family and I are so grateful that our mother is so very well cared for, comfortable and safe at all times. Coldwells staff are all friendly and give such high levels of support in a respectful and dignified way.
The setting is lovely with beautiful, very well-looked-after gardens and this increases the quality of life.
Meals are balanced and nutritious. There are a whole range of activities on offer and the occasional trip out. A hairdresser also visits, it is lovely that residents have this opportunity to look their best.
Mum's medical needs are met and the staff is quick to act if changes occur.
Family and friends are able to visit whenever we wish and we really appreciate this. It shows the caring and open environment established at Coldwells House. I always get a friendly welcome from everyone, offered a drink, and sometimes join in with the activities!
Staff retention is also good which I think helps with continuity, and establishing relationships and suggests it is a positive place to work.
Thank you for taking the time to complete a review. These are important to us and are shared with the staff. It is lovely to see your mum so settled and able to continue to enjoy her visits and outings with the family which she loves.
Mum receives excellent care from all the staff and I am always promptly informed of any issues regarding her well-being. She feels safe and is most appreciative of the visits from the district nurses. The meals are very good and enjoyable. Thank you, Coldwell House.
Thank you for taking the time to submit a lovely review for Coldwells House, these are very important to us. I will share your review with the team. Thank you.
It has helped me in my senior years by being cared for and giving me some excellent companionship and help.
Wonderful feedback from someone who calls Coldwells House home. Thank you. It's our honour to support you in your home.
Excellent.
Lovely to have feedback from someone living in our service and calling Coldwells House home. Thank you.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 24 October 2025Outstanding
- CaringOutstanding
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (1) & Events (0)
- 27 Jan 2026
Coldwell House Celebrates Third Consecutive CQC Outstanding Rating We are delighted to announce that Coldwell House has once again been rated Outstanding by the Care Quality Commission (CQC) — our...
There are no upcoming events for Coldwells House.
Awards / Recognitions (2)
- 30 Jan 2026Recipient: Herefordshire Care Homes
- 30 Jun 2021Recipient: Herefordshire Care Homes
Accreditations
There are no accreditations posted yet for Coldwells House.
Meet the Team (0)
There are no Team Members posted yet.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Coldwells House to verify any information. View our terms and conditions. Coldwells House has an Enhanced Service -more info.