Your Review & Ratings

We welcome reviews from residents/service users and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.


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Review from () published on XX XXXX 202X

Overall Experience:  stars

Facilities stars
Care / Support stars
Cleanliness stars
Treated with Dignity stars
Food & Drink stars
Staff stars
Activities stars
Management stars
Safety / Security stars
Rooms stars
Value for Money stars

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Latest Reviews for The Firs

stars
stars 09 June 2025
From the time mom moved into the home (Dec 24), she has been well looked after at all times. All of the staff are very nice and patient, even though mom can be awkward at times due to her dementia. The home is clean and nice and I cannot fault anything or anyone.
Review from M H (Son of Resident/Service User)
stars
stars 16 May 2025
Excellent staff and great service to the residents. Always helpful and understanding. Whenever there is a problem due to ongoing health concerns the staff contact us immediately and provide details accordingly. We always feel well informed and that she is important as as individual which is very reassuring to her family. The room is very clean and comfortable and weather permitting she is able to go outside with help.
Review from David B (Friend of Resident/Service User)
stars
stars 14 May 2025
My mother-in-law was looked after by great staff, lovely communication throughout! Kept us informed of any concerns and all updates of any incidents. Can't thank the staff at The Firs enough.
Review from Wendy C (Daughter-in-law of Resident/Service User)
stars
stars 14 May 2025
I have lived here for 2-and-a-half years and am well looked after. It is a happy home and I am very comfortable. All aspects of the home are good.
Review from J P (Resident / Service User)
stars
stars 13 May 2025
My parents have been residents of the Firs since August 2023 due to both of them having Dementia. In all this time I have been very impressed with the carers not one has been unpleasant and they cannot do enough for you. The Firs is a very homely place, and my mom and dad are very happy there and the staff make a huge effort to insure that their personal care and appearance is maintained. My parents are treated with the utmost respect and dignity which I am truly grateful for and I would recommend this home to anyone.
Review from Mark R (Son of Resident/Service User)