Submit a Review for Watford House Residential Home Ltd
263 Birmingham Road, Shenstone Wood End, Lichfield, WS14 0PD
View full details of Watford House Residential Home LtdLatest Reviews for Watford House Residential Home Ltd
11 February 2026
Although our mum has only been at Watford House since mid December, we are extremely impressed with how well she has settled and how much her general health has improved. The staff are all very friendly and professional. Ranking from carers to maintenance, laundry and cleaning staff. She enjoys her
meals and looks forward to her hair being done. The Christmas party was very enjoyable. Full marks to staff in charge.
06 February 2026
It was very upsetting when my wife was taken into care, she was taken to the care home from the hospital, I was not told. But after time and see the help and work they do for my wife, and I am happy now as I know I would struggle at home with some of the tasks, showers, changing pads, giving
tablets, watching for falls.
29 January 2026
Mom has been a full-time resident at Watford House since October 2025. She has settled in remarkably well and frequently speaks very highly of the staff. As a family, we are incredibly pleased with the level of care and dignity she receives. The staff are friendly, accommodating, and professional.
Mom's room is always kept tidy, making family visits much easier. Knowing she is receiving such high-quality care in a clean and comfortable home has given us great peace of mind.
14 March 2025
Lovely visit with my brother. He's very happy at Watford House. Bedroom clean with family pictures around and smells lovely (important to a visiting family member). He looks smart and very content. Makes me happy he's been very well cared for
21 January 2025
My mom was a resident at Watford House for almost 3 years, it is a very home-from-home residential house, the management and staff are wonderful, nothing is too much trouble and they always have the best interests for my mom. She could be a challenge at times but they were always very good with her
and put her at ease. They were very approachable and as Mom's Alzheimer's progressed over the time they were happy to keep Mom in the environment she was so used to and I was very grateful for this. Mom remained at the home until she passed away peacefully in December.
25 November 2024
My mother was a resident at Watford House Care Home for 3 years and 9 months. She was so well looked after and the hygiene and cleanliness standards were excellent. The staff were extremely caring and friendly and nothing was too much trouble in making her stay a happy and relaxed one. Care was
exemplary right up until the day that she passed away! We can only thank the manager and her staff for all that they did for Mom.
25 April 2022
Our mum has now been at Watford House for a number of years and the care she has been provided has been fantastic. We got calls on her health all through the pandemic and they are always helpful and friendly when we have called about anything.
Even though Mum's health has deteriorated, this was
expected due to her condition. The manager and the team are remarkable, always going above and beyond and informing us of anything we need to know.
Very professional and very caring.
11 May 2021
We have experienced a terrible time with Watford House and their lack of care for our father. Their ability to work with our family was appalling. They appeared uncaring about our needs to see and know how our father was for the three months he was in this home. I believe he was over medicated to
ensure his compliance. Since going to the hospital, due to the home's poor care and going into an excellent care home, my dad is back to himself. He can now talk again; a skill he lost during the three months in Watford House. He is unlikely to ever walk again; again he could walk before admittance into Watford House. I would not recommend this care home for anyone.
20 February 2020
I am very impressed with the service provided for my Mother from her first day 01/02/2017 until her recent passing away. The care throughout her residency has been exemplary, the staff considerate and caring. I was always made welcome when I visited and was always kept informed as to Mom's well
being and care levels.
I cannot thank all the staff for looking after Mom throughout her stay especially in the last few days of her life. It gives me great comfort to know that she received the very best of care. Many thanks and great respect to all of the staff at Watford House.
18 July 2019
My dad has been living here for a short time (approx 4 weeks).
He seems to have settled well.
The manager and all of the carers have been very nice both to my dad and all of our family.
Everything that this home said it would do has been done.
We are very pleased as there have been no empty
promises.
11 June 2019
The care that is given by all of the staff at Watford House gives you the satisfaction that your relative is in good hands while they are in their care.
24 July 2018
The home has been very caring towards my Mom even when her dementia has been at its worst and she has been very difficult. I visit Mom nearly every day and I am made very welcome and get regular updates on how Mom is. I am impressed by the staff and management who conduct themselves, even under
difficult occasions with professionalism, care and dignity. Well done.
10 July 2018
My father was at Watford House for 18 months. His care was good but staff could have been more communicative with him.
He enjoyed the food and liked his room.
Relatives were not always kept informed of his progress and appointments but staff were always helpful when approached.
10 July 2018
Watford House is a pleasant home. The staff are kind and helpful, always willing to help you. They treat my mom well and she is happy in her surroundings. When she was ill at Christmas they adapted her room so that if she got out of bed the mat alarm went off. They are aware of her likes and
dislikes. I am able to ask questions and discuss my mum's care.
10 July 2018
Mother has only been at Watford House for a few months but we are very happy with everything provided in a very nice home and location.
We are happy mother is being very well looked after which has lifted a lot of stress and strain from the family.
10 July 2018
I am very pleased with the care my husband is receiving. I know he is safe and there is always a member of staff available.
10 July 2018
The environment is pleasant and light. Some staff are kind and attentive. However, some would benefit from dementia training.
The variety of entertainment is good, something for everyone.
Residents spend too much time indoors. The gardens aren't used. Outings, day activities outside the home no
longer happen.
10 July 2018
My Mother has been a resident at Watford House since October 2017 as she suffers with vascular dementia. Since she moved there she has become virtually stress-free and has started to relax and enjoy herself again. She has nothing but praise for the staff, the facilities and the way she is treated.
27 April 2017
My mother in law has been a resident of Watford House since mid-January. She has been encouraged to take part in all the activities provided by the care home. Staff are friendly and attentive towards all residents and care is taken to provide all necessary care with regard to residents dignity.
01 February 2016
My mother is 97 years of age with dementia. She can be quite aggressive, but the staff take it all in their stride. I feel they have taken all the worry from our shoulders and cannot praise them enough.
Latest Reviews for Watford House Residential Home Ltd
11 February 2026
Although our mum has only been at Watford House since mid December, we are extremely impressed with how well she has settled and how much her general health has improved. The staff are all very friendly and professional. Ranking from carers to maintenance, laundry and cleaning staff. She enjoys her
meals and looks forward to her hair being done. The Christmas party was very enjoyable. Full marks to staff in charge.
06 February 2026
It was very upsetting when my wife was taken into care, she was taken to the care home from the hospital, I was not told. But after time and see the help and work they do for my wife, and I am happy now as I know I would struggle at home with some of the tasks, showers, changing pads, giving
tablets, watching for falls.
29 January 2026
Mom has been a full-time resident at Watford House since October 2025. She has settled in remarkably well and frequently speaks very highly of the staff. As a family, we are incredibly pleased with the level of care and dignity she receives. The staff are friendly, accommodating, and professional.
Mom's room is always kept tidy, making family visits much easier. Knowing she is receiving such high-quality care in a clean and comfortable home has given us great peace of mind.
14 March 2025
Lovely visit with my brother. He's very happy at Watford House. Bedroom clean with family pictures around and smells lovely (important to a visiting family member). He looks smart and very content. Makes me happy he's been very well cared for
21 January 2025
My mom was a resident at Watford House for almost 3 years, it is a very home-from-home residential house, the management and staff are wonderful, nothing is too much trouble and they always have the best interests for my mom. She could be a challenge at times but they were always very good with her
and put her at ease. They were very approachable and as Mom's Alzheimer's progressed over the time they were happy to keep Mom in the environment she was so used to and I was very grateful for this. Mom remained at the home until she passed away peacefully in December.
25 November 2024
My mother was a resident at Watford House Care Home for 3 years and 9 months. She was so well looked after and the hygiene and cleanliness standards were excellent. The staff were extremely caring and friendly and nothing was too much trouble in making her stay a happy and relaxed one. Care was
exemplary right up until the day that she passed away! We can only thank the manager and her staff for all that they did for Mom.
25 April 2022
Our mum has now been at Watford House for a number of years and the care she has been provided has been fantastic. We got calls on her health all through the pandemic and they are always helpful and friendly when we have called about anything.
Even though Mum's health has deteriorated, this was
expected due to her condition. The manager and the team are remarkable, always going above and beyond and informing us of anything we need to know.
Very professional and very caring.
11 May 2021
We have experienced a terrible time with Watford House and their lack of care for our father. Their ability to work with our family was appalling. They appeared uncaring about our needs to see and know how our father was for the three months he was in this home. I believe he was over medicated to
ensure his compliance. Since going to the hospital, due to the home's poor care and going into an excellent care home, my dad is back to himself. He can now talk again; a skill he lost during the three months in Watford House. He is unlikely to ever walk again; again he could walk before admittance into Watford House. I would not recommend this care home for anyone.
20 February 2020
I am very impressed with the service provided for my Mother from her first day 01/02/2017 until her recent passing away. The care throughout her residency has been exemplary, the staff considerate and caring. I was always made welcome when I visited and was always kept informed as to Mom's well
being and care levels.
I cannot thank all the staff for looking after Mom throughout her stay especially in the last few days of her life. It gives me great comfort to know that she received the very best of care. Many thanks and great respect to all of the staff at Watford House.
18 July 2019
My dad has been living here for a short time (approx 4 weeks).
He seems to have settled well.
The manager and all of the carers have been very nice both to my dad and all of our family.
Everything that this home said it would do has been done.
We are very pleased as there have been no empty
promises.
11 June 2019
The care that is given by all of the staff at Watford House gives you the satisfaction that your relative is in good hands while they are in their care.
24 July 2018
The home has been very caring towards my Mom even when her dementia has been at its worst and she has been very difficult. I visit Mom nearly every day and I am made very welcome and get regular updates on how Mom is. I am impressed by the staff and management who conduct themselves, even under
difficult occasions with professionalism, care and dignity. Well done.
10 July 2018
My father was at Watford House for 18 months. His care was good but staff could have been more communicative with him.
He enjoyed the food and liked his room.
Relatives were not always kept informed of his progress and appointments but staff were always helpful when approached.
10 July 2018
Watford House is a pleasant home. The staff are kind and helpful, always willing to help you. They treat my mom well and she is happy in her surroundings. When she was ill at Christmas they adapted her room so that if she got out of bed the mat alarm went off. They are aware of her likes and
dislikes. I am able to ask questions and discuss my mum's care.
10 July 2018
Mother has only been at Watford House for a few months but we are very happy with everything provided in a very nice home and location.
We are happy mother is being very well looked after which has lifted a lot of stress and strain from the family.
10 July 2018
I am very pleased with the care my husband is receiving. I know he is safe and there is always a member of staff available.
10 July 2018
The environment is pleasant and light. Some staff are kind and attentive. However, some would benefit from dementia training.
The variety of entertainment is good, something for everyone.
Residents spend too much time indoors. The gardens aren't used. Outings, day activities outside the home no
longer happen.
10 July 2018
My Mother has been a resident at Watford House since October 2017 as she suffers with vascular dementia. Since she moved there she has become virtually stress-free and has started to relax and enjoy herself again. She has nothing but praise for the staff, the facilities and the way she is treated.
27 April 2017
My mother in law has been a resident of Watford House since mid-January. She has been encouraged to take part in all the activities provided by the care home. Staff are friendly and attentive towards all residents and care is taken to provide all necessary care with regard to residents dignity.
01 February 2016
My mother is 97 years of age with dementia. She can be quite aggressive, but the staff take it all in their stride. I feel they have taken all the worry from our shoulders and cannot praise them enough.