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Care Provided by Watford House Residential Home Ltd
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 43 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees are set on assessment and care required. Fees also reflect the size and room services offered.
The price(s) shown are provided by the care home. Contact Watford House Residential Home Ltd for full pricing details and T&Cs.
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Watford House Residential Home Ltd
- Private Owned
Person in charge
- Cheryl Smith(Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2014
- Number of floors: 3
Room Information
- Single Rooms (37)
- Couples/Companion Rooms (3)
Parking
- The Entrance to the Home is Directly off the Watford Gap Road. The home has two large car parks at the entrance.
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Watford House Residential Home Ltd Reviews (22)
9.3
Watford House Residential Home Ltd has a Review Score of 9.3 (9.343) out of 10, based on 7 reviews in the last 2 years.
Over all time Watford House Residential Home Ltd has 22 reviews.
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Review from Jane H (Daughter of Resident) published on 11 June 2026 Submitted via Postal Card•
Overall Experience
Since our mom and dad arrived in January 2023, we have been so happy with the kind, caring professionalism of all the staff. We really couldn't have asked for more. Mom and Dad had an extra 3 years together in the 'penthouse', and that is down to the incredible care they received from an amazing group of people.
From the bottom of our hearts, thank you!
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Review from Karen W (Daughter of Resident) published on 11 February 2026 Submitted via Postal Card•
Overall Experience
Although our mum has only been at Watford House since mid December, we are extremely impressed with how well she has settled and how much her general health has improved. The staff are all very friendly and professional. Ranking from carers to maintenance, laundry and cleaning staff. She enjoys her meals and looks forward to her hair being done. The Christmas party was very enjoyable. Full marks to staff in charge.
↩Reply from Cheryl Smith, Care Manager at Watford House Residential Home Ltd
thank you for your kind words , you mom is such a nice lady and loves to make sure all her hair and make up are done before she leaves her room.
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Review from Stuart N (Husband of Resident) published on 6 February 2026 Submitted via Postal Card•
Overall Experience
It was very upsetting when my wife was taken into care, she was taken to the care home from the hospital, I was not told. But after time and see the help and work they do for my wife, and I am happy now as I know I would struggle at home with some of the tasks, showers, changing pads, giving tablets, watching for falls.
↩Reply from Cheryl Smith, Care Manager at Watford House Residential Home Ltd
thank you for your kind words , your mom has settled in lovely and her room has been decorated really nice with all her personal items.
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Review from H S (Daughter of Resident) published on 29 January 2026 Submitted via Website•
Overall Experience
Mom has been a full-time resident at Watford House since October 2025. She has settled in remarkably well and frequently speaks very highly of the staff. As a family, we are incredibly pleased with the level of care and dignity she receives. The staff are friendly, accommodating, and professional.
Mom's room is always kept tidy, making family visits much easier. Knowing she is receiving such high-quality care in a clean and comfortable home has given us great peace of mind.
↩Reply from Cheryl Smith, Care Manager at Watford House Residential Home Ltd
thank you so much for your review and kind words , your mom is such a pleasure to look aftermany thanks
Cheryl Smith
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Review from S H (Sister of Resident) published on 14 March 2025 Submitted via Website•
Overall Experience
Lovely visit with my brother. He's very happy at Watford House. Bedroom clean with family pictures around and smells lovely (important to a visiting family member). He looks smart and very content. Makes me happy he's been very well cared for
↩Reply from Cheryl Smith, Care Manager at Watford House Residential Home Ltd
Thank you for your kind words, we do try our best, your brother is very settled, and is very content
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Review from Dawn R (Daughter of Resident) published on 21 January 2025 Submitted via Website•
Overall Experience
My mom was a resident at Watford House for almost 3 years, it is a very home-from-home residential house, the management and staff are wonderful, nothing is too much trouble and they always have the best interests for my mom. She could be a challenge at times but they were always very good with her and put her at ease. They were very approachable and as Mom's Alzheimer's progressed over the time they were happy to keep Mom in the environment she was so used to and I was very grateful for this. Mom remained at the home until she passed away peacefully in December.
↩Reply from Cheryl Smith, Care Manager at Watford House Residential Home Ltd
Thank you for your kind words and thank you for your constant support over the last 3 years, our tombola won't be the same. Mom had days when she was more troubled than most but on her good days she was lovely which more than made up for the other days. You and your husband attended all our fetes,...
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Review from Susan R (Daughter of Resident) published on 25 November 2024 Submitted via Website•
Overall Experience
My mother was a resident at Watford House Care Home for 3 years and 9 months. She was so well looked after and the hygiene and cleanliness standards were excellent. The staff were extremely caring and friendly and nothing was too much trouble in making her stay a happy and relaxed one. Care was exemplary right up until the day that she passed away! We can only thank the manager and her staff for all that they did for Mom.
↩Reply from Cheryl Smith, Care Manager at Watford House Residential Home Ltd
Thank you from myself and all the staff, she was a pleasure to look after, take care
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Review from Joanne S (Daughter of Resident) published on 25 April 2022 Submitted via Website•
Overall Experience
Our mum has now been at Watford House for a number of years and the care she has been provided has been fantastic. We got calls on her health all through the pandemic and they are always helpful and friendly when we have called about anything.
Even though Mum's health has deteriorated, this was expected due to her condition. The manager and the team are remarkable, always going above and beyond and informing us of anything we need to know.
Even though Mum's health has deteriorated, this was expected due to her condition. The manager and the team are remarkable, always going above and beyond and informing us of anything we need to know.
Very professional and very caring.
↩Reply from Cheryl Smith, Care Manager at Watford House Residential Home Ltd
Thank you very much for your review.Your words are very much appreciated.
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Review from Laura G (Daughter of Resident) published on 11 May 2021 Submitted via Website•
Overall Experience
We have experienced a terrible time with Watford House and their lack of care for our father. Their ability to work with our family was appalling. They appeared uncaring about our needs to see and know how our father was for the three months he was in this home. I believe he was over medicated to ensure his compliance. Since going to the hospital, due to the home's poor care and going into an excellent care home, my dad is back to himself. He can now talk again; a skill he lost during the three months in Watford House. He is unlikely to ever walk again; again he could walk before admittance into Watford House. I would not recommend this care home for anyone.
↩Reply from Cheryl Smith, Care Home Manager at Watford House Residential Home Ltd
I’m sorry to read your comments.I find your review is not a true reflection of your dad's stay at Watford.
During a team meeting, me, the deputy manager, CPN, doctor, social worker, you and your immediate family, I did stress that we could no longer support your dad because of his behaviour, I...
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Review from Nigel P (Son of Resident) published on 20 February 2020 Submitted via Website•
Overall Experience
I am very impressed with the service provided for my Mother from her first day 01/02/2017 until her recent passing away. The care throughout her residency has been exemplary, the staff considerate and caring. I was always made welcome when I visited and was always kept informed as to Mom's well being and care levels.
I cannot thank all the staff for looking after Mom throughout her stay especially in the last few days of her life. It gives me great comfort to know that she received the very best of care. Many thanks and great respect to all of the staff at Watford House.
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Review from G H (Daughter of Resident) published on 18 July 2019 Submitted via Postal Card•
Overall Experience
My dad has been living here for a short time (approx 4 weeks).
He seems to have settled well.
The manager and all of the carers have been very nice both to my dad and all of our family.
Everything that this home said it would do has been done.
He seems to have settled well.
The manager and all of the carers have been very nice both to my dad and all of our family.
Everything that this home said it would do has been done.
We are very pleased as there have been no empty promises.
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Review from Donald R (Husband of Resident) published on 11 June 2019 Submitted via Postal Card•
Overall Experience
The care that is given by all of the staff at Watford House gives you the satisfaction that your relative is in good hands while they are in their care.
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Review from Lorraine L (Daughter of Resident) published on 24 July 2018 Submitted via Postal Card•
Overall Experience
The home has been very caring towards my Mom even when her dementia has been at its worst and she has been very difficult. I visit Mom nearly every day and I am made very welcome and get regular updates on how Mom is. I am impressed by the staff and management who conduct themselves, even under difficult occasions with professionalism, care and dignity. Well done.
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Review from L Y (Daughter of Resident) published on 10 July 2018 Submitted via Postal Card•
Overall Experience
My father was at Watford House for 18 months. His care was good but staff could have been more communicative with him.
He enjoyed the food and liked his room.
He enjoyed the food and liked his room.
Relatives were not always kept informed of his progress and appointments but staff were always helpful when approached.
↩Reply from Gwendolyn Sheehy, Care Manager at Watford House Residential Home Ltd
Thank you for your comments. Staff will partake in customer care and communication training. Handovers at each shift are done and communicated to all staff. The Home Manager operates an open door policy and is available for all relatives to pop in to see her to discuss any concerns they may have.
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Review from M C (Daughter of Resident) published on 10 July 2018 Submitted via Postal Card•
Overall Experience
Watford House is a pleasant home. The staff are kind and helpful, always willing to help you. They treat my mom well and she is happy in her surroundings. When she was ill at Christmas they adapted her room so that if she got out of bed the mat alarm went off. They are aware of her likes and dislikes. I am able to ask questions and discuss my mum's care.
↩Reply from Gwendolyn Sheehy, Care Manager at Watford House Residential Home Ltd
Thank you for your comments. Watford House has very caring staff and your positive comments are much appreciated.
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Review from A B (Son of Resident) published on 10 July 2018 Submitted via Postal Card•
Overall Experience
Mother has only been at Watford House for a few months but we are very happy with everything provided in a very nice home and location.
We are happy mother is being very well looked after which has lifted a lot of stress and strain from the family.
↩Reply from Gwendolyn Sheehy, Care Manager at Watford House Residential Home Ltd
Thank you for your comments. Watford House also supports the families of our residents who live with dementia, because they need it too.
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Review from Ann L (Wife of Resident) published on 10 July 2018 Submitted via Postal Card•
Overall Experience
I am very pleased with the care my husband is receiving. I know he is safe and there is always a member of staff available.
↩Reply from Gwendolyn Sheehy, Care Manager at Watford House Residential Home Ltd
Thank you for your comments, much appreciated.
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Review from E C (Daughter of Resident) published on 10 July 2018 Submitted via Postal Card•
Overall Experience
The environment is pleasant and light. Some staff are kind and attentive. However, some would benefit from dementia training.
The variety of entertainment is good, something for everyone.
The variety of entertainment is good, something for everyone.
Residents spend too much time indoors. The gardens aren't used. Outings, day activities outside the home no longer happen.
↩Reply from Gwendolyn Sheehy, Care Manager at Watford House Residential Home Ltd
Staff receive continuous training throughout the year which includes dementia training as a priority- all training is currently up to date and inline with CQC requirements. Two secure outside roaming areas are available to residents (weather permitting) and staff are on hand to assist residents...
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Review from David B (Son of Resident) published on 10 July 2018 Submitted via Postal Card•
Overall Experience
My Mother has been a resident at Watford House since October 2017 as she suffers with vascular dementia. Since she moved there she has become virtually stress-free and has started to relax and enjoy herself again. She has nothing but praise for the staff, the facilities and the way she is treated.
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Review from L H (Daughter-in-law of Resident) published on 27 April 2017 Submitted via Postal Card•
Overall Experience
My mother in law has been a resident of Watford House since mid-January. She has been encouraged to take part in all the activities provided by the care home. Staff are friendly and attentive towards all residents and care is taken to provide all necessary care with regard to residents dignity.
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Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 25 July 2024Overall
Good
Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
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Awards / Recognitions (0)
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Accreditations
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Frequently Asked Questions about Watford House Residential Home Ltd
What types of Care is Watford House Residential Home Ltd registered for?
Older Person Care, Dementia, Mental Health Condition, Physical Disability are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Watford House Residential Home Ltd have?
There are 37 Single Rooms and 3 Couples/Companion Rooms.
What are the Facilities & Services at Watford House Residential Home Ltd?
Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Watford House Residential Home Ltd to the centre of Lichfield?
5.2 mile(s) as the crow flies, distance by road may be significantly further.
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