Watford House Residential Home Ltd

263 Birmingham Road, Shenstone Wood End, Lichfield WS14 0PD
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8.4 18 Reviews
  • Watford House Residential Home Ltd, Lichfield
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 43 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Fees are set on assessment and care required. Fees also reflect the size and room services offered.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Watford House Residential Home Ltd

Person in charge

  • Cheryl Smith (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 49+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2014
  • Number of floors: 3

Room Information

  • Single Rooms (37)
  • Couples/Companion Rooms (3)

Parking

  • The Entrance to the Home is Directly off the Watford Gap Road. The home has two large car parks at the entrance.

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Watford House Residential Home Ltd Reviews (18)

8.4

Watford House Residential Home Ltd has a Review Score of 8.4 (8.432) out of 10, based on 3 reviews in the last 2 years.
Over all time Watford House Residential Home Ltd has 18 reviews.

Overall Experience
  • 8
  • 9
  • 0
  • 0
  • 1
Date Published
  • 18
  • 0
  • 3
  • 3
  • 15
Reviewer Connection to Watford House Residential Home Ltd
  • 10
  • 4
  • 1
  • 1
  • 1
  • 1
Total of 18, showing 1-18
Review from S H (Sister of Resident) published on 14 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely visit with my brother. He's very happy at Watford House. Bedroom clean with family pictures around and smells lovely (important to a visiting family member). He looks smart and very content. Makes me happy he's been very well cared for
Reply from Cheryl Smith, Care Manager at Watford House Residential Home Ltd

Thank you for your kind words, we do try our best, your brother is very settled, and is very content

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Review from Dawn R (Daughter of Resident) published on 21 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mom was a resident at Watford House for almost 3 years, it is a very home-from-home residential house, the management and staff are wonderful, nothing is too much trouble and they always have the best interests for my mom. She could be a challenge at times but they were always very good with her
and put her at ease. They were very approachable and as Mom's Alzheimer's progressed over the time they were happy to keep Mom in the environment she was so used to and I was very grateful for this. Mom remained at the home until she passed away peacefully in December.
Reply from Cheryl Smith, Care Manager at Watford House Residential Home Ltd

Thank you for your kind words and thank you for your constant support over the last 3 years, our tombola won't be the same. Mom had days when she was more troubled than most but on her good days she was lovely which more than made up for the other days. You and your husband attended all our fetes, party's and get togethers and I hope you continue to do so, even though I understand how painful it is for you to come here, you will always be welcome. I wish you all the best for the future. Kind Regards.

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Review from Susan R (Daughter of Resident) published on 25 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident at Watford House Care Home for 3 years and 9 months. She was so well looked after and the hygiene and cleanliness standards were excellent. The staff were extremely caring and friendly and nothing was too much trouble in making her stay a happy and relaxed one. Care was exemplary
right up until the day that she passed away! We can only thank the manager and her staff for all that they did for Mom.
Reply from Cheryl Smith, Care Manager at Watford House Residential Home Ltd

Thank you from myself and all the staff, she was a pleasure to look after, take care

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Review from Joanne S (Daughter of Resident) published on 25 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum has now been at Watford House for a number of years and the care she has been provided has been fantastic. We got calls on her health all through the pandemic and they are always helpful and friendly when we have called about anything.
Even though Mum's health has deteriorated, this was expected
due to her condition. The manager and the team are remarkable, always going above and beyond and informing us of anything we need to know.
Very professional and very caring.
Reply from Cheryl Smith, Care Manager at Watford House Residential Home Ltd

Thank you very much for your review.
Your words are very much appreciated.

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Review from Laura G (Daughter of Resident) published on 11 May 2021 Submitted via Website • Report
Overall Experience 1.0 out of 5
We have experienced a terrible time with Watford House and their lack of care for our father. Their ability to work with our family was appalling. They appeared uncaring about our needs to see and know how our father was for the three months he was in this home. I believe he was over medicated to ensure
his compliance. Since going to the hospital, due to the home's poor care and going into an excellent care home, my dad is back to himself. He can now talk again; a skill he lost during the three months in Watford House. He is unlikely to ever walk again; again he could walk before admittance into Watford House. I would not recommend this care home for anyone.
Reply from Cheryl Smith, Care Home Manager at Watford House Residential Home Ltd

I’m sorry to read your comments.
I find your review is not a true reflection of your dad's stay at Watford.
During a team meeting, me, the deputy manager, CPN, doctor, social worker, you and your immediate family, I did stress that we could no longer support your dad because of his behaviour, I also stated that medication was not the way forward as this would hinder his mobility and make him a high risk of falls.
The medicated decision was made by the medics and CPN which you all agreed to so he could stay.
Your dad did deteriorate due to him contracting Covid. All your requests were met, ie. the thermos cup, several Facetime calls, also an outdoor visit was arranged. It was agreed that another move would be detrimental to his health, so I said your dad could stay over the Christmas period and so could your mom.
We take feedback very seriously, thank you for bringing your experience at Watford House to our attention, your comments will be addressed.

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Review from Nigel P (Son of Resident) published on 20 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very impressed with the service provided for my Mother from her first day 01/02/2017 until her recent passing away. The care throughout her residency has been exemplary, the staff considerate and caring. I was always made welcome when I visited and was always kept informed as to Mom's well being
and care levels.
I cannot thank all the staff for looking after Mom throughout her stay especially in the last few days of her life. It gives me great comfort to know that she received the very best of care. Many thanks and great respect to all of the staff at Watford House.
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Review from G H (Daughter of Resident) published on 18 July 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My dad has been living here for a short time (approx 4 weeks).
He seems to have settled well.
The manager and all of the carers have been very nice both to my dad and all of our family.
Everything that this home said it would do has been done.
We are very pleased as there have been no empty promises.
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Review from Donald R (Husband of Resident) published on 11 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care that is given by all of the staff at Watford House gives you the satisfaction that your relative is in good hands while they are in their care.
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Review from Lorraine L (Daughter of Resident) published on 24 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home has been very caring towards my Mom even when her dementia has been at its worst and she has been very difficult. I visit Mom nearly every day and I am made very welcome and get regular updates on how Mom is. I am impressed by the staff and management who conduct themselves, even under difficult
occasions with professionalism, care and dignity. Well done.
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Review from L Y (Daughter of Resident) published on 10 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father was at Watford House for 18 months. His care was good but staff could have been more communicative with him.
He enjoyed the food and liked his room.
Relatives were not always kept informed of his progress and appointments but staff were always helpful when approached.
Reply from Gwendolyn Sheehy, Care Manager at Watford House Residential Home Ltd

Thank you for your comments. Staff will partake in customer care and communication training. Handovers at each shift are done and communicated to all staff.
The Home Manager operates an open door policy and is available for all relatives to pop in to see her to discuss any concerns they may have.

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Review from M C (Daughter of Resident) published on 10 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Watford House is a pleasant home. The staff are kind and helpful, always willing to help you. They treat my mom well and she is happy in her surroundings. When she was ill at Christmas they adapted her room so that if she got out of bed the mat alarm went off. They are aware of her likes and dislikes.
I am able to ask questions and discuss my mum's care.
Reply from Gwendolyn Sheehy, Care Manager at Watford House Residential Home Ltd

Thank you for your comments. Watford House has very caring staff and your positive comments are much appreciated.

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Review from A B (Son of Resident) published on 10 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mother has only been at Watford House for a few months but we are very happy with everything provided in a very nice home and location.
We are happy mother is being very well looked after which has lifted a lot of stress and strain from the family.
Reply from Gwendolyn Sheehy, Care Manager at Watford House Residential Home Ltd

Thank you for your comments. Watford House also supports the families of our residents who live with dementia, because they need it too.

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Review from Ann L (Wife of Resident) published on 10 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very pleased with the care my husband is receiving. I know he is safe and there is always a member of staff available.
Reply from Gwendolyn Sheehy, Care Manager at Watford House Residential Home Ltd

Thank you for your comments, much appreciated.

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Review from E C (Daughter of Resident) published on 10 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The environment is pleasant and light. Some staff are kind and attentive. However, some would benefit from dementia training.
The variety of entertainment is good, something for everyone.
Residents spend too much time indoors. The gardens aren't used. Outings, day activities outside the home no longer
happen.
Reply from Gwendolyn Sheehy, Care Manager at Watford House Residential Home Ltd

Staff receive continuous training throughout the year which includes dementia training as a priority- all training is currently up to date and inline with CQC requirements. Two secure outside roaming areas are available to residents (weather permitting) and staff are on hand to assist residents should they wish to access these areas.
Since the council has now cut its minibus mobility service, the home has been unable to offer the same level of outside day trips it previously did. However, the home has set aside funds and is raising funds for private disabled coach services which can be as much as 10x more expensive. We will be endeavouring to organise 1-2 big outside trips per year. This is regrettable but unavoidable due to council cutbacks in services.

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Review from David B (Son of Resident) published on 10 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mother has been a resident at Watford House since October 2017 as she suffers with vascular dementia. Since she moved there she has become virtually stress-free and has started to relax and enjoy herself again. She has nothing but praise for the staff, the facilities and the way she is treated.
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Review from L H (Daughter-in-law of Resident) published on 27 April 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother in law has been a resident of Watford House since mid-January. She has been encouraged to take part in all the activities provided by the care home. Staff are friendly and attentive towards all residents and care is taken to provide all necessary care with regard to residents dignity.
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Review from Diane C (Daughter of Resident) published on 1 February 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother is 97 years of age with dementia. She can be quite aggressive, but the staff take it all in their stride. I feel they have taken all the worry from our shoulders and cannot praise them enough.
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Review from Richard H (Son of Resident) published on 25 January 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was very happy at Watford House and we could always relax in the knowledge that she was safe, fed and well looked after. There was a friendly atmosphere in the home and activities and trips were organised for the ones who wanted to take part. The staff were always caring, kind and patient
even with difficult residents and we were always welcomed on our regular visits.
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Current Review Score: 8.4 (8.432)

Overview of Review Score

The Review Score of 8.4 (8.432) out of 10 for Watford House Residential Home Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 3 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.6 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.833 for Watford House Residential Home Ltd is calculated as follows: ( (30 Excellents x 5) + (6 Goods x 4) ) ÷ 36 Ratings = 4.833
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.599 Points relating to the number of positive Reviews for Watford House Residential Home Ltd is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6. 3 Positive Reviews ÷ 8.6 = 0.349
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Jul 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Watford House Residential Home Ltd

What types of Care is Watford House Residential Home Ltd registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Watford House Residential Home Ltd have?

There are 37 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Watford House Residential Home Ltd?

Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Watford House Residential Home Ltd to the centre of Lichfield?

5.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Watford House Residential Home Ltd to verify any information. View our terms and conditions. Watford House Residential Home Ltd has an Basic Service - more info.