Watford House Residential Home Ltd

From the bottom of our hearts, thank you!

Although our mum has only been at Watford House since mid December, we are extremely impressed with how well she has settled and how much her general health has improved. The staff are all very friendly and professional. Ranking from carers to maintenance, laundry and cleaning staff. She enjoys her meals and looks forward to her hair being done. The Christmas party was very enjoyable. Full marks to staff in charge.

It was very upsetting when my wife was taken into care, she was taken to the care home from the hospital, I was not told. But after time and see the help and work they do for my wife, and I am happy now as I know I would struggle at home with some of the tasks, showers, changing pads, giving tablets, watching for falls.

Mom's room is always kept tidy, making family visits much easier. Knowing she is receiving such high-quality care in a clean and comfortable home has given us great peace of mind.

Lovely visit with my brother. He's very happy at Watford House. Bedroom clean with family pictures around and smells lovely (important to a visiting family member). He looks smart and very content. Makes me happy he's been very well cared for

My mom was a resident at Watford House for almost 3 years, it is a very home-from-home residential house, the management and staff are wonderful, nothing is too much trouble and they always have the best interests for my mom. She could be a challenge at times but they were always very good with her and put her at ease. They were very approachable and as Mom's Alzheimer's progressed over the time they were happy to keep Mom in the environment she was so used to and I was very grateful for this. Mom remained at the home until she passed away peacefully in December.

My mother was a resident at Watford House Care Home for 3 years and 9 months. She was so well looked after and the hygiene and cleanliness standards were excellent. The staff were extremely caring and friendly and nothing was too much trouble in making her stay a happy and relaxed one. Care was exemplary right up until the day that she passed away! We can only thank the manager and her staff for all that they did for Mom.

Very professional and very caring.

We have experienced a terrible time with Watford House and their lack of care for our father. Their ability to work with our family was appalling. They appeared uncaring about our needs to see and know how our father was for the three months he was in this home. I believe he was over medicated to ensure his compliance. Since going to the hospital, due to the home's poor care and going into an excellent care home, my dad is back to himself. He can now talk again; a skill he lost during the three months in Watford House. He is unlikely to ever walk again; again he could walk before admittance into Watford House. I would not recommend this care home for anyone.

I cannot thank all the staff for looking after Mom throughout her stay especially in the last few days of her life. It gives me great comfort to know that she received the very best of care. Many thanks and great respect to all of the staff at Watford House.

We are very pleased as there have been no empty promises.

The care that is given by all of the staff at Watford House gives you the satisfaction that your relative is in good hands while they are in their care.

The home has been very caring towards my Mom even when her dementia has been at its worst and she has been very difficult. I visit Mom nearly every day and I am made very welcome and get regular updates on how Mom is. I am impressed by the staff and management who conduct themselves, even under difficult occasions with professionalism, care and dignity. Well done.

Relatives were not always kept informed of his progress and appointments but staff were always helpful when approached.

Watford House is a pleasant home. The staff are kind and helpful, always willing to help you. They treat my mom well and she is happy in her surroundings. When she was ill at Christmas they adapted her room so that if she got out of bed the mat alarm went off. They are aware of her likes and dislikes. I am able to ask questions and discuss my mum's care.

We are happy mother is being very well looked after which has lifted a lot of stress and strain from the family.

I am very pleased with the care my husband is receiving. I know he is safe and there is always a member of staff available.

Residents spend too much time indoors. The gardens aren't used. Outings, day activities outside the home no longer happen.

My Mother has been a resident at Watford House since October 2017 as she suffers with vascular dementia. Since she moved there she has become virtually stress-free and has started to relax and enjoy herself again. She has nothing but praise for the staff, the facilities and the way she is treated.

My mother in law has been a resident of Watford House since mid-January. She has been encouraged to take part in all the activities provided by the care home. Staff are friendly and attentive towards all residents and care is taken to provide all necessary care with regard to residents dignity.