






Goldendale House Care Home, based in Tunstall (Stoke on Trent), offers residential care, dementia care, nursing care, day care and respite care for adults over 50 years.
The modern, spacious and welcoming residential care home features 42 tastefully decorated and comfortable en-suite bedrooms and spacious communal areas. The Goldendale House team of care professionals takes great pride in creating a calm and compassionate environment which puts resident care at the...
Care Provided by Goldendale House
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 42 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Contact Goldendale House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- CareConcepts - Your Home of Choice
- Private Owned
Person in charge
- Jane Mansell (General Manager)
Local Authority / Social Services
Admission Information
- Ages 50+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2017
- Number of floors: 4
Room Information
- Single Rooms (38)
- Couples/Companion Rooms (2)
- Single Rooms with ensuite Wet Room (38)
- Couples/Companion Rooms with ensuite Wet Room (2)
Parking
- On road parking
Goldendale House Reviews (23)
Goldendale House has a Review Score of 9.5 (9.529) out of 10, based on 10 reviews in the last 2 years.
Over all time Goldendale House has 23 reviews.
Nan seems really happy and contant at the home. The staff are lovely and very caring and friendly. Nan seems to be thriving here. The food always looks and smells lovely, nan really enjoy it. The home is clean and modern. Overall, nan and the family are really happy.
My Husband has been a resident at Goldendale for 7 months. The staff are amazing they treat the residents with dignity and with lots of good care. The rooms are always clean and tidy and the food is very good.
Were truly pleased to hear that your husband has settled well at Goldendale and that youve had such a positive experience over the past seven months. It means a great deal to us that youve recognised the teams dedication to providing...
During the final weeks of his life, his care I can only describe as devotion to his comfort. I wish to thank all of the staff at Goldendale House for their contribution in my husband's life.
Thank you for this lovely review of the team at Goldendale. The comments written are greatly received.
Our very dear friend Denis became a permanent resident here in November 2024 after discussing it with Denis we decided that Goldendale care home was going to be the best option, as he lived in Tunstall as do me and my partner which made it very easy for us to visit him several times a week.
It's always clean and the Staff work extremely hard to maintain that standard.
And the food that is served to the residents is cooked fresh every day and they will always do their best to accommodate residents need
This care/nursing home was allocated via the NHS/CHC assessment process. So that cost was funded by the NHS. I found this home to be extremely adaquate and the staff were excellent in caring for my wife. Some of the ratings are not applicable due to my wife's condition, she was unable to participate.
Thank you so much for the kindness and love you demonstrated to my mum and my dad, when mum was a resident in Goldendale. Staff in general were lovely and a couple of notable ones were absolutely wonderful. Mum had a peaceful, gentle end of life with the support of staff who she clearly thought so fondly of - her eyes lit up with joy when they came to attend to her. It was also evident that the feeling was mutual given how sad staff were when she passed away. We will never forget this as a family.
My father-in-law recently came to Goldendale care home due to him being mistreated at his previous care home. Myself my partner and his wife come visit him near enough every day and we are extremely pleased with the care he receives and the whole appearance and quality of care he's been receiving. It was lovely to find out that the Registered nurse at Goldendale was now here looking after him as we had previously met her while he went into respite for the first time at another previous home. She is a lovely caring person who always goes the extra mile with residents and their families.
We moved my late father into the home with terminal cancer. Right from the start the home were nothing short of fantastic. Whilst it took dad a while to settle in, the staff were more than accommodating and very quickly dad settled in for an all too brief spell. Although dad was only there for around 4 weeks the staff and management made his last four weeks as comfortable and as pain free as possible. They were amazing.
His room was maintained to a good standard and the staff enabled him to incorporate personal items to make it feel more like home.
I would wholly recommend Goldendale.
Our lovely dad received the most excellent care whilst he resided in Goldendale Home for almost five years. Our mum had peace of mind knowing that Dad was safe and well cared for. I remember when a resident sadly passed away and one of the lovely care staff said, "they are like our family it's so sad when they pass away." What a lovely thing to say, for me it summed up Goldendale, friendly wonderful, caring staff who enjoyed what can be a challenging but rewarding job. They knew the family by name and always welcomed us into the home. Dad had Alzheimer's and we know he didn't always want to be washed or get dressed and might swing his arms around as if to say leave me alone. How brilliantly the staff managed this and provided exceptional care. As a family we would not hesitate to recommend this lovely home to someone for their loved one's care. Sadly our dad passed away recently but was surrounded by wonderful, caring people. Thank you to the Goldendale family.
The staff always make us welcome.
My mum is always very clean, well fed and looked after to the highest standard her room is spotless too I cannot recommend Goldendale enough it's a pleasure to know everyone there the residents are amazing.
My mum was a resident at Goldendale House for nearly two years. In that time she was looked after and respected by the staff. Any issues with Mum's health or care were reported to me immediately. The last few months of Mum's life became more demanding, but the staff were there for her. I had 100% trust in the staff and home manager.
My uncle was made to feel welcome from the very first day. It is a bright and welcoming home where he feels safe and cared for. The staff are always cheerful and helpful and take time to get to know the residents. It has taken a weight off my mind knowing that he is well looked after.
For the extra star, Goldendale need someone to fill the activities position and ensure the residents get fresh air when possible in the rear yard.
Great care though!
Thank you for your review, Goldendale House has filled the position for activities, we do ensure that residents use the exteral areas as much as possible weather depending and if they choose to do so.
100% happy with the service.
Thank you Goldendale House.
Thank you so much. We are grateful for your kind words, I will share this with the team.
My mum has been here since August 2021. I cannot fault the care home or the staff. Nothing is too much trouble for them and the care that my mum gets is brilliant. I would recommend the care home to anyone
Thank you for your positive feedback and the opportunity you have given us to look after your mum. Your positive and warm comments are much appreciated and we will ensure that your comments are shared with our team at Goldendale.
I’m always kept well informed of his health and if Dad is ever unwell, the staff let me know immediately, which is very reassuring. They also let me know of activities and events he takes part in.
Whenever I see Dad, he always has a smile on his face and he seems very happy. And that means the world to me.
I couldn’t wish for Dad to be in a better place. Thank you to all the amazing team at Goldendale.
Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your father is receiving such great care at Goldendale House. The care and services we deliver as a team to our residents and their families are extremely important to us. I will pass on your kind comments to the whole team.
My mother was transferred to Goldendale in January 2017 from hospital for a 6-week review and remained until she sadly passed away on 15.1.21 whilst in their care. My mother received excellent care, was treated with dignity and compassion by all the wonderful staff. Over the last few weeks the care my mother received from staff whilst sadly at end of life was above and beyond what was expected and as a family, we are eternally grateful for looking after our loved one so well.
Thank you so much for your kind words. I am so sorry for your loss, it was a pleasure to care for your mother and I of course will pass your comments on to the team.
Goldendale House is a modern and well set out care home with plenty of light and space. It is kept spotlessly clean throughout, with new en-suite bedrooms. It has a family atmosphere with all the staff being very friendly, informative and caring. We are kept well informed of anything to do with my Mum and feel confident that she is being looked after properly.
Thank you so much for your lovely comments about Goldendale House I really appreciate your time taken to do this. I will ensure that they are relayed to my team.
Goldendale is so caring with all the staff taking the time to get to know my Grandma in the short time she has been in there. Activities are regular and the photos on social media help us through this time where we can’t visit. They have even facilitated calls and are always willing to do this for us despite there being a lot of us calling! Thank you!
Thank you so much for your lovely review and kind words, I will share them with the team as they will be delighted to receive such lovely feedback. It is an absolute pleasure to care for your grandma.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
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There are no upcoming events for Goldendale House.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Goldendale House.
Accreditations
There are no accreditations posted yet for Goldendale House.
Meet the Team (7)

Buster is a very much loved and well-known character at Goldendale house to all residents and families he is part of our family here. You may see Buster moving around the home greeting families at reception or lying in the lounge with residents.
Pet therapy in care homes can increase social interaction not just with the animals but also between other residents. It gives residents something to look forward to, comment on and discuss together in a way that often helps to break down barriers.
Interacting with pet animals can unlock hidden memories of cats, dogs and other creatures that may have been part of the lives of elderly residents in the past. Even when these former encounters can’t be put into words, their joy can often be seen in participants’ faces.

I have worked in care for 14 years, beginning my career as a Care Assistant. Caring for others has always been something I am passionate about, and I feel privileged to work in a role where I can make a real difference every day.
One of the things I love most about working in care is getting to know our residents as individuals and hearing about their life stories. These conversations help shape the care we provide and ensure our residents feel truly known, valued, and at home.
As Home Manager, I am committed to creating a warm, supportive, and happy environment for residents, relatives, and staff. I enjoy spending time walking around the home each day, chatting with residents and team members, listening to feedback, and addressing any concerns as they arise.
I am really looking forward to building strong relationships with the staff team, residents, and families, and working together to ensure the home continues to deliver high-quality, person-centred care.
Outside of work, I am a huge Formula 1 fan, and it has always been a dream of mine to travel to Abu Dhabi to watch the Grand Prix live.

I am the Clinical Lead of Goldendale House

I have worked in care since 1991 and I love working in the care sector because it is rewarding and is never the same every day. I receive job satisfaction, as I am able to make a positive impact on people’s lives and always seek to drive continuous improvement in any area of care that I have worked in.

Hi, my name is Gary and I am the Regional Maintenance Manager at Careconcepts LTD. The chance to have contact with the residents and the interaction is so great, when working at Careconcepts, no day is the same. It is also good to have residents ask me to deal with an issue within their room and have a little chat with them at the same time. I am enjoying working as part of such a diverse team and ensuring the presentation and safety of the home is paramount in my day-to-day responsibilities.

Chef at Goldendale House

Activity Organiser
Frequently Asked Questions about Goldendale House
What types of Care is Goldendale House registered for?
Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Eating Disorders are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Goldendale House have?
There are 38 Single Rooms and 2 Couples/Companion Rooms.
What are the Facilities & Services at Goldendale House?
Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Goldendale House to the centre of Stoke-on-Trent?
3.1 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Goldendale House to verify any information. View our terms and conditions. Goldendale House has an Enhanced Service -more info.