Goldendale House

45 Plex Street, Tunstall, Stoke-on-Trent ST6 5JQ
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9.5 21 Reviews
  • Goldendale House, Stoke-on-Trent
Goldendale House Care Home, based in Tunstall (Stoke on Trent), offers residential care, dementia care, nursing care, day care and respite care for adults over 50 years.

The modern, spacious and welcoming residential care home features 42 tastefully decorated and comfortable en-suite bedrooms and spacious communal areas. The Goldendale House team of care professionals takes great pride in creating a calm and compassionate environment which puts resident care at the centre of all things.

A Care Concepts Care home, Goldendale House champions high-quality, person-centred care and quality of life. This includes putting each and every resident's dignity, independence, choice and individuality first, empowering them to look towards the future with optimism and happiness.
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Care Provided by Goldendale House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Contact Goldendale House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Goldendale House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Jane Mansell (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2017
  • Number of floors: 4

Room Information

  • Single Rooms (38)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (38)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Parking

  • On road parking

Goldendale House Reviews (21)

9.5

Goldendale House has a Review Score of 9.5 (9.475) out of 10, based on 9 reviews in the last 2 years.
Over all time Goldendale House has 21 reviews.

Overall Experience
  • 18
  • 2
  • 1
  • 0
  • 0
Date Published
  • 21
  • 2
  • 7
  • 9
  • 12
Reviewer Connection to Goldendale House
  • 8
  • 6
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 21, showing 21-21
Review from A P (Daughter of Resident) published on 25 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is always spotlessly clean, fresh smelling, homely. Staff are caring, friendly and welcoming. Mum is very well fed and treated with care and compassion by all staff.
Reply from Jackie Campbell, General Manager at Goldendale HouseThank you for taking the time to submit your review of Goldendale House, it is a privilege to provide care and support for your mum. It will mean a great deal to our team to read your comments and I will ensure they are shared with everyone. Thank you for choosing Goldendale House.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.5 (9.475)

Overview of Review Score

The Review Score of 9.5 (9.475) out of 10 for Goldendale House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.775 for Goldendale House is calculated as follows: ( (79 Excellents x 5) + (23 Goods x 4) ) ÷ 102 Ratings = 4.775
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.7 Points relating to the number of positive Reviews for Goldendale House is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 = 3.7
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 9 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (7)

Buster

Buster

Job Title: Chief Security Officer Joined: 2021

Buster is a very much loved and well-known character at Goldendale house to all residents and families he is part of our family here. You may see Buster moving around the home greeting families at reception or lying in the lounge with residents.


Pet therapy in care homes can increase social interaction not just with the animals but also between other residents. It gives residents something to look forward to, comment on and discuss together in a way that often helps to break down barriers.


Interacting with pet animals can unlock hidden memories of cats, dogs and other creatures that may have been part of the lives of elderly residents in the past. Even when these former encounters can’t be put into words, their joy can often be seen in participants’ faces.

Jane

Jane Mansell

Job Title: Care Home Manager Joined: 2021

Care Home Manager of Goldendale House.

Lisa

Lisa Edwards

Job Title: Clinical Lead Joined: 2024

I am the Clinical Lead of Goldendale House

Mark

Mark Laight

Job Title: Regional Manager Joined: 2022

I have worked in care since 1991 and I love working in the care sector because it is rewarding and is never the same every day. I receive job satisfaction, as I am able to make a positive impact on people’s lives and always seek to drive continuous improvement in any area of care that I have worked in.

Gary

Gary Scarlett

Job Title: Regional Maintenance Manager Joined: 2021

Hi, my name is Gary and I am the Regional Maintenance Manager at Careconcepts LTD. The chance to have contact with the residents and the interaction is so great, when working at Careconcepts, no day is the same. It is also good to have residents ask me to deal with an issue within their room and have a little chat with them at the same time. I am enjoying working as part of such a diverse team and ensuring the presentation and safety of the home is paramount in my day-to-day responsibilities.

Lorna

Lorna Jones

Job Title: Chef Joined: 2021

Chef at Goldendale House

Kelly

Kelly Nicklin

Job Title: Activity Organiser Joined: 2021

Activity Organiser

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