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Porthill Bank, Porthill, Newcastle-under-Lyme, ST5 0AE
View Full Details of Florence HouseLatest Reviews for Florence House
29 August 2025
Very welcoming and friendly, very nice atmosphere. Lovely relationships between staff and residents. Fire drill took place - all procedures followed.
28 August 2025
My decision to put my mum in a care home was a very difficult decision. However, the care my mum received at Florence House was caring, respectful, understanding and supportive. Her dignity was considered at all times. I was kept informed immediately should the need arise. There is a warmth that emits from Florence House which is created by a team of dedicated staff whose paramount aim is the care of the residents at all times. My sincere thanks to them all.
18 August 2025
From the moment we entered the care home the staff greeted us warmly and welcomed my mother in law into the home and showed her around and made her feel at ease . They listened to her needs and likes/dislikes and took all of this on board. Staff go above and beyond for the residents . The manager, care staff, nurses, events team were all very friendly , professional and extremely caring. We could leave my mother in law at the home and feel easy about doing this while we went on holiday . I can recommend this home to anyone and would use it again without a doubt. Thanks to all the staff for their kindness towards my mother in law .
07 August 2025
Friendly and helpful staff from start to finish.
16 May 2025
I can't thank you enough for the loving care your staff are showing towards not only my mum but to us as a family. Nothing is too much trouble, even providing a shoulder to cry on when we are overwhelmed with mum's dementia. The staff's knowledge and understanding are second to none. Knowing that mum is cared for to such a high standard takes away a lot of stress and guilt. A**** Florence House, and thank you from the bottom of my heart.
29 April 2025
My brother has been a resident here for quite a number of years now, we've not always been happy with things but that has changed recently and things have improved quite a lot. He gets trips out on a regular basis, there are lots of activities and on the whole the staff are sensitive and caring.
29 April 2025
To whom it may concern, I was very anxious when the family and I decided that my wife needed a care home as I had cared for her for over 3 years, and realised that we could only do so much for her. After my daughters visited several homes, it was Florence House that we chose. From the start, just meeting the staff lifted a huge weight off our shoulders. The greeting we received was absolutely marvellous, as you can see I have put X in all the boxes that itself tell the story. My opinion is that I have never been or visited a home until now, no amount of crosses in boxes is enough.
19 March 2025
Found all the staff that I have come into contact with very pleasant and informative relating to the care home practice and care of all the residents. Any requests I have made they have all tried to implement which is much appreciated.
03 March 2025
My relative has been living at Florence House for 17 months. He settled into living in a community. Although he and I were anxious to start with. He is well cared for and importantly has built up a rapport and trust with the whole care team. I know he is safe and has support 24/7. Florence House is not much to look at from the outside, but the life inside is wonderful. Activities every day and care every minute.
03 February 2025
My friend has been a resident of Florence House since June 2024. I must admit I had reservations about the care home, looking at reviews mostly were not positive. What a change, the staff are lovely, sensitive and caring, and her room is airy and spacious. The food is plentiful and served in a family atmosphere. She is encouraged to join in all the activities and the Christmas activities were joyous.
20 January 2025
My friend as been in the care of Florence House since July 2024 and I have nothing but admiration, dedication and support she is receiving. All the staff from the management, care staff, activities coordinator and all domestic staff provided 100% plus to each individual resident. On all of my visits nothing is too much if I my friend require anything. I have attended some fairs and entertainment and the participation from the staff encouragement to all the residents was excellent. I enjoy all my visits and the staff make you feel very welcome. I would highly recommend Florence House to anyone who required a relative in care.
15 January 2025
Florence House is the best thing that has happened to my friend. She is happy content and safe. Great meals are provided excellent company. The staff are amazing with the residents, so loving and caring.
30 December 2024
Mum can be very awkward and demanding which takes a lot of patience and care which staff are supplying in abundance. The room she is in is lovely. She is looked after very well.
18 October 2024
Couldn't ask for anything better from the staff with support, lovely and respectful.
04 December 2023
Some improvement but could use some more changes. Difficult to park car. Found urine in room but was sorted when mentioned to manager. Rooms could use a lick of paint from wear and tear. Wardrobe doesn't close. But other than these few changes, good experience. Would like to be informed when my nan needs toiletries.
13 November 2023
My experience of Florence House Care Home has always been very satisfactory. The care has always been very good.
25 October 2023
Cosy, comfortable, very caring staff. Very happy with my sister's care. Wonderful place to live.
25 October 2023
I can’t fault the home or the staff. All the time that I have been visiting my partner, everyone has been both polite, helpful and the attention that they have given my partner has been excellent. The overall condition of the home is very good and clean. The extra activities are very good, bringing in young children and also people coming in to encourage singing, relating to the age of the residents. The encouragement given to my partner with regard to doing jigsaws and word searches has been very positive.
25 October 2023
I’ve always been very happy with my mother's care since she came into the home. If I’ve ever had concerns or issues, I’ve always felt that I can approach any member of staff or management and they’ve always dealt with or taken on board what I’ve spoken to them about. The staff are very friendly and are really good with my mum.
18 October 2023
Our mum arrived here. at Florence House Care Home. in April 2022. The staff are always most helpful and work tirelessly to maintain high standards of care for the residents. We have experienced times, following a change in Mum’s mood swings (caused through this awful dementia disease), where the staff will take the time to sit with Mum and chat with her to provide much-needed reassurance. The staff create a warm and friendly atmosphere for all the residents. They organise daily activities and events for the residents to participate in, Mum particularly likes joining in with the bingo and colouring activities and also joining in with the singing events.
Latest Reviews for Florence House
29 August 2025
Very welcoming and friendly, very nice atmosphere. Lovely relationships between staff and residents. Fire drill took place - all procedures followed.
28 August 2025
My decision to put my mum in a care home was a very difficult decision. However, the care my mum received at Florence House was caring, respectful, understanding and supportive. Her dignity was considered at all times. I was kept informed immediately should the need arise. There is a warmth that emits from Florence House which is created by a team of dedicated staff whose paramount aim is the care of the residents at all times. My sincere thanks to them all.
18 August 2025
From the moment we entered the care home the staff greeted us warmly and welcomed my mother in law into the home and showed her around and made her feel at ease . They listened to her needs and likes/dislikes and took all of this on board. Staff go above and beyond for the residents . The manager, care staff, nurses, events team were all very friendly , professional and extremely caring. We could leave my mother in law at the home and feel easy about doing this while we went on holiday . I can recommend this home to anyone and would use it again without a doubt. Thanks to all the staff for their kindness towards my mother in law .
07 August 2025
Friendly and helpful staff from start to finish.
16 May 2025
I can't thank you enough for the loving care your staff are showing towards not only my mum but to us as a family. Nothing is too much trouble, even providing a shoulder to cry on when we are overwhelmed with mum's dementia. The staff's knowledge and understanding are second to none. Knowing that mum is cared for to such a high standard takes away a lot of stress and guilt. A**** Florence House, and thank you from the bottom of my heart.
29 April 2025
My brother has been a resident here for quite a number of years now, we've not always been happy with things but that has changed recently and things have improved quite a lot. He gets trips out on a regular basis, there are lots of activities and on the whole the staff are sensitive and caring.
29 April 2025
To whom it may concern, I was very anxious when the family and I decided that my wife needed a care home as I had cared for her for over 3 years, and realised that we could only do so much for her. After my daughters visited several homes, it was Florence House that we chose. From the start, just meeting the staff lifted a huge weight off our shoulders. The greeting we received was absolutely marvellous, as you can see I have put X in all the boxes that itself tell the story. My opinion is that I have never been or visited a home until now, no amount of crosses in boxes is enough.
19 March 2025
Found all the staff that I have come into contact with very pleasant and informative relating to the care home practice and care of all the residents. Any requests I have made they have all tried to implement which is much appreciated.
03 March 2025
My relative has been living at Florence House for 17 months. He settled into living in a community. Although he and I were anxious to start with. He is well cared for and importantly has built up a rapport and trust with the whole care team. I know he is safe and has support 24/7. Florence House is not much to look at from the outside, but the life inside is wonderful. Activities every day and care every minute.
03 February 2025
My friend has been a resident of Florence House since June 2024. I must admit I had reservations about the care home, looking at reviews mostly were not positive. What a change, the staff are lovely, sensitive and caring, and her room is airy and spacious. The food is plentiful and served in a family atmosphere. She is encouraged to join in all the activities and the Christmas activities were joyous.
20 January 2025
My friend as been in the care of Florence House since July 2024 and I have nothing but admiration, dedication and support she is receiving. All the staff from the management, care staff, activities coordinator and all domestic staff provided 100% plus to each individual resident. On all of my visits nothing is too much if I my friend require anything. I have attended some fairs and entertainment and the participation from the staff encouragement to all the residents was excellent. I enjoy all my visits and the staff make you feel very welcome. I would highly recommend Florence House to anyone who required a relative in care.
15 January 2025
Florence House is the best thing that has happened to my friend. She is happy content and safe. Great meals are provided excellent company. The staff are amazing with the residents, so loving and caring.
30 December 2024
Mum can be very awkward and demanding which takes a lot of patience and care which staff are supplying in abundance. The room she is in is lovely. She is looked after very well.
18 October 2024
Couldn't ask for anything better from the staff with support, lovely and respectful.
04 December 2023
Some improvement but could use some more changes. Difficult to park car. Found urine in room but was sorted when mentioned to manager. Rooms could use a lick of paint from wear and tear. Wardrobe doesn't close. But other than these few changes, good experience. Would like to be informed when my nan needs toiletries.
13 November 2023
My experience of Florence House Care Home has always been very satisfactory. The care has always been very good.
25 October 2023
Cosy, comfortable, very caring staff. Very happy with my sister's care. Wonderful place to live.
25 October 2023
I can’t fault the home or the staff. All the time that I have been visiting my partner, everyone has been both polite, helpful and the attention that they have given my partner has been excellent. The overall condition of the home is very good and clean. The extra activities are very good, bringing in young children and also people coming in to encourage singing, relating to the age of the residents. The encouragement given to my partner with regard to doing jigsaws and word searches has been very positive.
25 October 2023
I’ve always been very happy with my mother's care since she came into the home. If I’ve ever had concerns or issues, I’ve always felt that I can approach any member of staff or management and they’ve always dealt with or taken on board what I’ve spoken to them about. The staff are very friendly and are really good with my mum.
18 October 2023
Our mum arrived here. at Florence House Care Home. in April 2022. The staff are always most helpful and work tirelessly to maintain high standards of care for the residents. We have experienced times, following a change in Mum’s mood swings (caused through this awful dementia disease), where the staff will take the time to sit with Mum and chat with her to provide much-needed reassurance. The staff create a warm and friendly atmosphere for all the residents. They organise daily activities and events for the residents to participate in, Mum particularly likes joining in with the bingo and colouring activities and also joining in with the singing events.