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Porthill Bank, Porthill, Newcastle-under-Lyme, ST5 0AE
View full details of Florence HouseLatest Reviews for Florence House
23 February 2026
The staff team work very hard to make this a home for all the residents. Senior staff are permanent and take time to understand each resident, their needs and personality. The reassurance of the continuity of familiar, friendly faces has allowed my father to relax and enjoy his days over 2 and a
half years. The training of new staff and their absorption into the staff team is done in a structured, calm and professional atmosphere. I am glad my father lives in such a warm and welcoming place.
03 February 2026
I would like to express my thanks to all staff at Florence House. All the staff go above and beyond to ensure the safety of all residents. My dad has been with Florence House for 2 and a half years, and I am really happy with the level of care he receives. I am well informed of current situations
that arise with his care and I am kept up to date with any medical changes. This home has a welcoming family atmosphere, under new management, who have managed to turn it into a lovely, safe and secure home, that I would recommend.
10 December 2025
Highly recommend great staff and management. Very caring and approachable staff. Room bright clean and furnished to a good standard. Mother is very difficult to deal with patient and caring staff. Very satisfied.
10 December 2025
My dad has just been to Florence House for 2 weeks' respite care and has described his stay there as "absolutely wonderful". The members of staff are the best, nothing has been too much trouble, they even took Dad & other residents to his local pub of which he loved. Thank you so much to Ben, Hannah
and the rest of the team for everything & for taking good care of my dad.
08 December 2025
My wife has been a resident in Florence house Newcastle Staffs ,for quite some time and I can't thank the staff and management enough for their kindness and consideration they have shown to my wife and myself ,during what is a major trauma to both our lives.
02 December 2025
Home is both clean & tidy, staff pleasent and general mood is high. Mum feels safe and is happy.
27 November 2025
Very caring and attentive staff. Good programme of activities and outings for the residents. They have improved the general decoration of the building and rooms over the last year.
27 November 2025
I feel mum is more at home here as it's a lot smaller and she can get to the toilets more easy. She walks all the way around and at the other care home she was always pushed around in her wheelchair so in a way she was never mobile, but now they have got mum walking everywhere and she feels more
happy and safer, especially at night, they come to her as soon as she gets out of bed, there at the other home she had to wait for someone to come and it could take a while sometimes.
27 November 2025
Dad on respite at Florence House, lovely clean place, lovely staff, very clean, lovely rooms.
19 November 2025
Lovely home, they look after Mum very well. I am so glad she is there till the end of her life. I know she is happy there. First class care home. x
19 November 2025
So happy we found Florence House Mum has settled really well, better than we ever thought. The staff are so friendly and helpful, and there is always something going on from Halloween parties to 60's night. I highly recommend Florence House to anyone.
29 August 2025
Very welcoming and friendly, very nice atmosphere. Lovely relationships between staff and residents. Fire drill took place - all procedures followed.
28 August 2025
My decision to put my mum in a care home was a very difficult decision. However, the care my mum received at Florence House was caring, respectful, understanding and supportive. Her dignity was considered at all times. I was kept informed immediately should the need arise. There is a warmth that
emits from Florence House which is created by a team of dedicated staff whose paramount aim is the care of the residents at all times. My sincere thanks to them all.
18 August 2025
From the moment we entered the care home the staff greeted us warmly and welcomed my mother in law into the home and showed her around and made her feel at ease . They listened to her needs and likes/dislikes and took all of this on board.
Staff go above and beyond for the residents . The
manager, care staff, nurses, events team were all very friendly , professional and extremely caring. We could leave my mother in law at the home and feel easy about doing this while we went on holiday . I can recommend this home to anyone and would use it again without a doubt. Thanks to all the staff for their kindness towards my mother in law .
07 August 2025
Friendly and helpful staff from start to finish.
16 May 2025
I can't thank you enough for the loving care your staff are showing towards not only my mum but to us as a family. Nothing is too much trouble, even providing a shoulder to cry on when we are overwhelmed with mum's dementia. The staff's knowledge and understanding are second to none. Knowing that
mum is cared for to such a high standard takes away a lot of stress and guilt. A**** Florence House, and thank you from the bottom of my heart.
29 April 2025
My brother has been a resident here for quite a number of years now, we've not always been happy with things but that has changed recently and things have improved quite a lot. He gets trips out on a regular basis, there are lots of activities and on the whole the staff are sensitive and caring.
29 April 2025
To whom it may concern, I was very anxious when the family and I decided that my wife needed a care home as I had cared for her for over 3 years, and realised that we could only do so much for her. After my daughters visited several homes, it was Florence House that we chose. From the start, just
meeting the staff lifted a huge weight off our shoulders. The greeting we received was absolutely marvellous, as you can see I have put X in all the boxes that itself tell the story. My opinion is that I have never been or visited a home until now, no amount of crosses in boxes is enough.
19 March 2025
Found all the staff that I have come into contact with very pleasant and informative relating to the care home practice and care of all the residents. Any requests I have made they have all tried to implement which is much appreciated.
03 February 2025
My friend has been a resident of Florence House since June 2024. I must admit I had reservations about the care home, looking at reviews mostly were not positive. What a change, the staff are lovely, sensitive and caring, and her room is airy and spacious. The food is plentiful and served in a
family atmosphere. She is encouraged to join in all the activities and the Christmas activities were joyous.
Latest Reviews for Florence House
23 February 2026
The staff team work very hard to make this a home for all the residents. Senior staff are permanent and take time to understand each resident, their needs and personality. The reassurance of the continuity of familiar, friendly faces has allowed my father to relax and enjoy his days over 2 and a
half years. The training of new staff and their absorption into the staff team is done in a structured, calm and professional atmosphere. I am glad my father lives in such a warm and welcoming place.
03 February 2026
I would like to express my thanks to all staff at Florence House. All the staff go above and beyond to ensure the safety of all residents. My dad has been with Florence House for 2 and a half years, and I am really happy with the level of care he receives. I am well informed of current situations
that arise with his care and I am kept up to date with any medical changes. This home has a welcoming family atmosphere, under new management, who have managed to turn it into a lovely, safe and secure home, that I would recommend.
10 December 2025
Highly recommend great staff and management. Very caring and approachable staff. Room bright clean and furnished to a good standard. Mother is very difficult to deal with patient and caring staff. Very satisfied.
10 December 2025
My dad has just been to Florence House for 2 weeks' respite care and has described his stay there as "absolutely wonderful". The members of staff are the best, nothing has been too much trouble, they even took Dad & other residents to his local pub of which he loved. Thank you so much to Ben, Hannah
and the rest of the team for everything & for taking good care of my dad.
08 December 2025
My wife has been a resident in Florence house Newcastle Staffs ,for quite some time and I can't thank the staff and management enough for their kindness and consideration they have shown to my wife and myself ,during what is a major trauma to both our lives.
02 December 2025
Home is both clean & tidy, staff pleasent and general mood is high. Mum feels safe and is happy.
27 November 2025
Very caring and attentive staff. Good programme of activities and outings for the residents. They have improved the general decoration of the building and rooms over the last year.
27 November 2025
I feel mum is more at home here as it's a lot smaller and she can get to the toilets more easy. She walks all the way around and at the other care home she was always pushed around in her wheelchair so in a way she was never mobile, but now they have got mum walking everywhere and she feels more
happy and safer, especially at night, they come to her as soon as she gets out of bed, there at the other home she had to wait for someone to come and it could take a while sometimes.
27 November 2025
Dad on respite at Florence House, lovely clean place, lovely staff, very clean, lovely rooms.
19 November 2025
Lovely home, they look after Mum very well. I am so glad she is there till the end of her life. I know she is happy there. First class care home. x
19 November 2025
So happy we found Florence House Mum has settled really well, better than we ever thought. The staff are so friendly and helpful, and there is always something going on from Halloween parties to 60's night. I highly recommend Florence House to anyone.
29 August 2025
Very welcoming and friendly, very nice atmosphere. Lovely relationships between staff and residents. Fire drill took place - all procedures followed.
28 August 2025
My decision to put my mum in a care home was a very difficult decision. However, the care my mum received at Florence House was caring, respectful, understanding and supportive. Her dignity was considered at all times. I was kept informed immediately should the need arise. There is a warmth that
emits from Florence House which is created by a team of dedicated staff whose paramount aim is the care of the residents at all times. My sincere thanks to them all.
18 August 2025
From the moment we entered the care home the staff greeted us warmly and welcomed my mother in law into the home and showed her around and made her feel at ease . They listened to her needs and likes/dislikes and took all of this on board.
Staff go above and beyond for the residents . The
manager, care staff, nurses, events team were all very friendly , professional and extremely caring. We could leave my mother in law at the home and feel easy about doing this while we went on holiday . I can recommend this home to anyone and would use it again without a doubt. Thanks to all the staff for their kindness towards my mother in law .
07 August 2025
Friendly and helpful staff from start to finish.
16 May 2025
I can't thank you enough for the loving care your staff are showing towards not only my mum but to us as a family. Nothing is too much trouble, even providing a shoulder to cry on when we are overwhelmed with mum's dementia. The staff's knowledge and understanding are second to none. Knowing that
mum is cared for to such a high standard takes away a lot of stress and guilt. A**** Florence House, and thank you from the bottom of my heart.
29 April 2025
My brother has been a resident here for quite a number of years now, we've not always been happy with things but that has changed recently and things have improved quite a lot. He gets trips out on a regular basis, there are lots of activities and on the whole the staff are sensitive and caring.
29 April 2025
To whom it may concern, I was very anxious when the family and I decided that my wife needed a care home as I had cared for her for over 3 years, and realised that we could only do so much for her. After my daughters visited several homes, it was Florence House that we chose. From the start, just
meeting the staff lifted a huge weight off our shoulders. The greeting we received was absolutely marvellous, as you can see I have put X in all the boxes that itself tell the story. My opinion is that I have never been or visited a home until now, no amount of crosses in boxes is enough.
19 March 2025
Found all the staff that I have come into contact with very pleasant and informative relating to the care home practice and care of all the residents. Any requests I have made they have all tried to implement which is much appreciated.
03 February 2025
My friend has been a resident of Florence House since June 2024. I must admit I had reservations about the care home, looking at reviews mostly were not positive. What a change, the staff are lovely, sensitive and caring, and her room is airy and spacious. The food is plentiful and served in a
family atmosphere. She is encouraged to join in all the activities and the Christmas activities were joyous.