Florence House

Porthill Bank, Porthill, Newcastle-under-Lyme ST5 0AE

Florence House, Newcastle-under-Lyme, Staffordshire
Florence House, Newcastle-under-Lyme, Staffordshire
Florence House, Newcastle-under-Lyme, Staffordshire

Florence House has thirty-six comfortable bedrooms and a highly-qualified team of carers, experienced and thoroughly resourced to specialise in both residential and dementia care.

High care standards are practised within a living environment that supports personal freedoms, an active lifestyle and even has its own salon.

Long-term and short stays are available from a team that take pride in their community reputation and adherence to regulatory requirements.

Group: Safe Harbor

Person in charge: Mandy Dennis (Manager)

Local Authority / Social Services: Staffordshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 36 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's

Admission Information: Ages 60+.

Single Rooms: 36

Rooms with ensuite WC: 1

Facilities & Services: Day Care • Respite Care • Separate EMI Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Florence House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

1 Bed Vacancy

posted 13 Feb 2017

residential dementia

Reviews

4.8 Florence House has a Review Score of 4.8 (4.800)

The Review Score of 4.8 (maximum of 10) for Florence House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Florence House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.8 for Florence House is calculated as follows: ( (48 Excellents x 5) + (12 Goods x 4) ) ÷ 60 Ratings = 4.8

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 0 Points relating to the number of positive Reviews for Florence House is based on 0 positive Reviews in the last 12 months and is calculated as follows:

    1. 0 = 0

    2. Target of 7.2 positive Reviews (36 registered maximum number of service users ÷ 5). 0 Reviews ÷ 7.2 Target = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    4
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Florence House?

  • Extremely LIKELY
    5
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Florence House

  • Friend of Resident/Service User
    2
  • Daughter of Resident/Service User
    1
  • Partner of Resident/Service User
    1
  • Son of Resident/Service User
    1

My partner has been a resident at Florence House for 18 months and I've found the staff there are very friendly, helpful and very welcoming. There's always a happy atmosphere and my partner has settled there and feels safe. I never thought that would happen.

How likely would you be to recommend Florence House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

After putting my mum into Florence House care home it was like having a load lifted off my shoulders to know she was safe, looked after, kept clean, medication sorted, fed properly. All the staff are all friendly and helpful and if I need to know anything it would be sorted straight away. I am really pleased that my mum is cared for.

How likely would you be to recommend Florence House? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Mum is very happy at the home, she has a nice big room and has definitely improved since being here. She is much more mobile than she was at home and has recently begun to communicate more than she has for years, obviously the activities have helped with this as she has told me a little bit about them. I am happy that she is in a good place where I don't have to worry that she is taken care of. Thank you!

How likely would you be to recommend Florence House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff are always smiling, helpful and approachable. Residents appear happy and content to be there and are always treated with respect and dignity. All of the staff muck in and help out where needed.

Always some sort of activity going on within the home and residents are also taken to outside activities as well.

All in all a great place to be!!!! My mind is at ease knowing that once I have visited my loved one they are in great hands after I have left!!!

How likely would you be to recommend Florence House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Always made to feel welcome, warm and friendly atmosphere. Staff and the service is faultless.
The residents always seem at ease and happy, staff meet their every need.
There is always somebody around to talk to and query things.

How likely would you be to recommend Florence House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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