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Florence House

Porthill Bank, Porthill, Newcastle-under-Lyme, Staffordshire ST5 0AE
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Staff and the service is faultless. The residents always seem at ease and happyG E(Friend of Resident/Service User)
Florence House, Newcastle-under-Lyme
There's always a happy atmosphere and my partner has settled there and feels safeT W(Partner of Resident/Service User)
Florence House, Newcastle-under-Lyme
food is excellent and the staff look after me really well. I have a large room, and a lovely viewRon H(Resident / Service User)
Florence House, Newcastle-under-Lyme

Florence House has thirty-six comfortable bedrooms and a highly-qualified team of carers, experienced and thoroughly resourced to specialise in both residential and dementia care.

Located in Porthill, Newcastle-under-Lyme, long-term and short-term stays are available from a team that take pride in their community reputation and adherence to regulatory requirements.

High care standards are practised within a loving environment that supports personal freedoms, an active lifestyle and engagement with meaningful lifelong activities.

Facilities include an on-site salon, sensory garden, WiFi throughout and televisions with DVD player in every bedroom.

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Care Provided by Florence House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 38 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Contact Florence House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Clare Challinor (Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: -1
  • Number of floors: 2

Room Information

  • Single Rooms (34)
  • Couples/Companion Rooms (2)
  • Single Rooms with ensuite Wet Room (3)

Visiting

  • If wishing to visit Florence House, please call ahead. However, no appointment is necessary. The home has regular events that everyone is welcome to attend. These can be found on the Facebook page or on the activities calendar in the home. When entering the home please sign into to Florence House's visitor book and ensure to wear one of the visitor's lanyards available in the reception area.

Parking

  • Free on-site car parking facilities which are located to the side of the building, with two entrances just off Porthill Bank.

Florence House Reviews (63)

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9.8

Florence House has a Review Score of 9.8 (9.770) out of 10, based on 31 reviews in the last 2 years. Over all time Florence House has 63 reviews.

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Showing 63 reviews matching selected criteria
Review from J B (Daughter of Resident) published on 11 September 2026 Submitted via Postal Card
Overall Experience

Dad has been living at Florence House since 2023. His lifelong hobbies and interests are actively supported. He goes to a local choir, and a local drama and arts group once a week. The care staff give him person centred care, and because the team is mainly permanent, long term, staff, they have become his family. The care team know Dad as an individual and encourage his participation in the varied activities offered by the dedicated activity coordinator. The senior staff are approachable and professional and available at any time.

Reply from Philip Morris, Director at Florence House
Hi J

Thank you for your positive comments about our team which we will share with them

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Review from Paul W (Son of Resident) published on 8 September 2026 Submitted via Postal Card
Overall Experience

Since my mum arrived she seem very comfortable. She his eating well and seems to be well looked after. The food is really nice. The staff are always looking after my mum. Rooms are always very clean.

Reply from Philip Morris, Director at Florence House

Thank you so much for your kind words which we will share with our team

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Review from S S (Daughter of Resident) published on 7 August 2026 Submitted via Postal Card
Overall Experience

When you first moved the dining area to the sitting area and vice verse with the lounge there was plenty of room to move about and sit comfortable but now all the chairs seem so close together you feel as if when talking everybody knows your business, and also since putting the red & blue chair under T.V. in two circles there no room to move about, everyone to close together would it not be better to include a sitting area by windows in dining area so more room for visitors or residents to sit in comfort.

Reply from Clare Challinor, Registered Manager at Florence House
Thank you for taking the time to share your feedback with us. We really appreciate you letting us know your thoughts, as comments like these help us to continually improve the environment for everyone living at Florence House.

We have taken your feedback on board and have already made some...  

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Review from Keith B (Uncle of Resident) published on 4 August 2026 Submitted via Postal Card
Overall Experience
Re my niece Pamela resident
We went to visit my niece on the 16th July 2026 and she looked really well all the staff were really helpful with everything, we can't thank you enough for all the excellent care she is receiving from all your caring staff
Kindest regards

Keith

Reply from Clare Challinor, Registered Manager at Florence House
Thank you for your wonderful 5-star review! Your kind feedback means so much to everyone at Florence House, and we're delighted to hear that you've had such a positive experience with us.
Many Thanks

Clare and the Florence House Team

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Review from Ashley W (Son of Resident) published on 16 July 2026 Submitted via Postal Card
Overall Experience

Fantastic

Reply from Clare Challinor, Registered Manager at Florence House
Thank you so much for your fantastic 5-star review! We really appreciate you taking the time to share your feedback. It means a great deal to our whole team to know that you've had such a positive experience.
Many Thanks

Clare and the Florence House Team

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Review from Alexandra V (Daughter of Resident) published on 16 July 2026 Submitted via Postal Card
Overall Experience
from the time my mum moved in, the staff have shown kindness, compassion, they treat the residents with dignity and respect.

It is clean and well maintained. The staff are always friendly.

Reply from Clare Challinor, Registered Manager at Florence House
Thank you for your lovely feedback. We really appreciate your kind words.
It means so much to hear that you've experienced our staff treating residents with kindness, compassion, dignity and respect. We're also pleased that you've found the home to be clean, well maintained and welcoming.

Thank...  

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Review from Sara F (Daughter of Resident) published on 7 July 2026 Submitted via Postal Card
Overall Experience
I feel mum is well looked after

I am very happy with her care.

Reply from Clare Challinor, Manager at Florence House

Thank you so much for your wonderful review of our home. We are so happy that you are happy with the care and support we provide. Many thanks, Clare and the Florence House Team

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Review from Christine F (Daughter of Resident) published on 7 July 2026 Submitted via Postal Card
Overall Experience

I cannot speak highly enough of the staff at Florence House Porthill. Since my mum moved in, the team has treated her with the utmost dignity, compassion and respect. The carers are patient, attentive and go above and beyond to ensure my mum is comfortable. The team keeps everyone thoroughly engaged with a variety of activities, and the catering is exceptional. From the moment you walk in, there is a warm, homely and welcoming atmosphere. It's outstanding.

Reply from Clare Challinor, Manager at Florence House

Thank you so much for your wonderful review, Christine. We are so happy that you are happy with the care and support we provide. Many thanks, Clare and the Florence House Team

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Review from S A (Granddaughter of Resident) published on 17 June 2026 Submitted via Website
Overall Experience

My nan has been at Florence house since October 2025, she is happy and feels safe and secure in her new home, the staff are caring and compassionate and there are various activities going on and it is lovely to see my nan get involved.

Reply from Clare Challinor, Manager at Florence House
Thank you so much for your wonderful review of our home. We are so happy that you are happy with the care and support we provide.
Many Thanks

Clare and the Florence House Team

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Review from Jennifer W (Friend of Resident) published on 18 May 2026 Submitted via Postal Card
Overall Experience

My friend has been in Florence House for about 2 years. She is extremely well cared for 100%. All staff, from your managers, care staff, domestics and maintenance staff, provide a very good service. The activities officer provides a variety of activities, i.e., entertainment, baking, arts and crafts, exercise, swimming, and an outing to the local pub for lunch. There are regular carers meetings, which is good to meet other families. The daily good menus are always on display, and the activities for that week is also on display. I find this very useful. The staff are very friendly and supportive to visitors.

Reply from Anita Hopkins, Manager at Florence House
Hi Jennifer
Thank you so much for your wonderful review of our home. We are so happy you feel welcomed when you visit and we do have an amazing team here so it means so much when people like yourself recognise this.
Kindest Regards

Anita & The Florence Team

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Review from Craig B (Son of Resident) published on 18 May 2026 Submitted via Postal Card
Overall Experience
The staff, facilities and overall lovely atmosphere have led to Norman settling in very quickly and effortlessly.
In no small part due to the amazing people who work at Florence House, and who provide such warm and caring support.

Congrats.,

Reply from Anita Hopkins, Manager at Florence House
Hi Craig
Thank you so much for your wonderful review of our home. We are so happy that you are happy with the care and support we provide.
Many Thanks

Anita and the Florence Teams

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Review from Roy G (Husband of Resident) published on 12 May 2026 Submitted via Postal Card
Overall Experience
Florence House, since day 1 I and my family cannot find any faults with regards all staff at this home, which is why I have given them 100 per cent on ratings.

When I say family, I mean my daughters, Susan and Debbie, are in complete agreement.

Reply from Anita Hopkins, Manager at Florence House

Hi Roy

Thank you so much for your lovely review. It means so much to us to have amazing feedback that we can share with our hard working staff.

Thank you again.

Kind Regards

Anita

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Review from Gaynor I (Daughter of Resident) published on 12 May 2026 Submitted via Postal Card
Overall Experience

My dad initially went to Florence House for 2 weeks' respite care whilst I was away on holiday. When I collected him after my holiday, my dad asked if he could go back to Florence House, as he was made to feel so welcome and cared for brilliantly. So he's now a full-time resident and loves it here; every member of the team at Florence House are so friendly, caring and helpful. I'm so happy that my dad chose Florence House, and I am a very happy and content daughter knowing he's being cared for so brilliantly. Thank you.

Reply from Anita Hopkins, Manager at Florence House

Hi Gaynor

Thank you so much for your lovely feedback and it was a pleasure having your father stay with us. I will relay your comments to our wonderful team here at Florence House.

Kind Regards

Anita

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Review from J M (Daughter of Resident) published on 3 February 2026 Submitted via Postal Card
Overall Experience

I would like to express my thanks to all staff at Florence House. All the staff go above and beyond to ensure the safety of all residents. My dad has been with Florence House for 2 and a half years, and I am really happy with the level of care he receives. I am well informed of current situations that arise with his care and I am kept up to date with any medical changes. This home has a welcoming family atmosphere, under new management, who have managed to turn it into a lovely, safe and secure home, that I would recommend.

Reply from Sarah Talbot, Head of care at Florence House

Thank you so much for your kind words which we will share with our team, who I am sure will be very happy to receive such wonderful feedback.

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Review from D K (Daughter of Resident) published on 10 December 2025 Submitted via Website
Overall Experience

Highly recommend great staff and management. Very caring and approachable staff. Room bright clean and furnished to a good standard. Mother is very difficult to deal with patient and caring staff. Very satisfied.

Reply from Julie Walker, Manager at Florence House

Thank you so much for your lovely comments which we will be sure to share with our team.

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Review from Richard Jeffrey F (Husband of Resident) published on 8 December 2025 Submitted via Website
Overall Experience

My wife has been a resident in Florence house Newcastle Staffs ,for quite some time and I can't thank the staff and management enough for their kindness and consideration they have shown to my wife and myself ,during what is a major trauma to both our lives.

Reply from Sarah Talbot, Head of care at Florence House

Thank you so much for your kind words which we will share with our team, who I am sure will be very happy to receive such wonderful feedback.

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Review from David P (Son of Resident) published on 2 December 2025 Submitted via Postal Card
Overall Experience

Home is both clean & tidy, staff pleasent and general mood is high. Mum feels safe and is happy.

Reply from Sarah Talbot, Head of care at Florence House

Thankyou for taking the time to write a review and for your positive feedback which we will share with the team.

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Review from H M (Niece of Resident) published on 27 November 2025 Submitted via Postal Card
Overall Experience

Very caring and attentive staff. Good programme of activities and outings for the residents. They have improved the general decoration of the building and rooms over the last year.

Reply from Sarah Talbot, Head of care at Florence House

Thank you for taking the time to complete a review for Florence House and your positive comments which we will share with the team.

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Review from Christine B (Daughter of Resident) published on 27 November 2025 Submitted via Postal Card
Overall Experience

Dad on respite at Florence House, lovely clean place, lovely staff, very clean, lovely rooms.

Reply from Julie Walker, Manager at Florence House

Thankyou for taking the time to write a review and for your positive feedback which we will share with the team

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Review from Gail K (Daughter of Resident) published on 19 November 2025 Submitted via Postal Card
Overall Experience

Lovely home, they look after Mum very well. I am so glad she is there till the end of her life. I know she is happy there. First class care home. x

Reply from Sarah Talbot, Head of care at Florence House

Thank you so much for your kinds words, we are so happy your mum has settled in so well, which we will share with our team. Thank you for your wonderful feedback.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 May 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 06 August 2026

residential dementia, residential, respite

News (0) & Events (0)

News

There are no news items for Florence House.

Upcoming Events

There are no upcoming events for Florence House.

Awards / Recognitions (1)

  • 15 Feb 2016Recipient: Florence House

Accreditations

There are no accreditations posted yet for Florence House.

Meet the Team (0)

There are no Team Members posted yet.

Frequently Asked Questions about Florence House

What types of Care is Florence House registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Alcohol / Drug Misuse, Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Florence House have?

There are 34 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Florence House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Florence House to the centre of Newcastle-under-Lyme?

2.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Florence House to verify any information. View our terms and conditions. Florence House has an Enhanced Service -what an Enhanced Service includes.