
Staff and the service is faultless. The residents always seem at ease and happyG E(Friend of Resident/Service User)

There's always a happy atmosphere and my partner has settled there and feels safeT W(Partner of Resident/Service User)

food is excellent and the staff look after me really well. I have a large room, and a lovely viewRon H(Resident / Service User)

Staff and the service is faultless. The residents always seem at ease and happyG E(Friend of Resident/Service User)

There's always a happy atmosphere and my partner has settled there and feels safeT W(Partner of Resident/Service User)

food is excellent and the staff look after me really well. I have a large room, and a lovely viewRon H(Resident / Service User)

Florence House has thirty-six comfortable bedrooms and a highly-qualified team of carers, experienced and thoroughly resourced to specialise in both residential and dementia care.
Located in Porthill, Newcastle-under-Lyme, long-term and short-term stays are available from a team that take pride in their community reputation and adherence to regulatory requirements.
High care standards are practised within a loving environment that supports personal freedoms, an active lifestyle and engagement with meaningful lifelong activities.
Facilities include an on-site salon, sensory garden, WiFi throughout and televisions with DVD player in every bedroom.
Care Provided by Florence House
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 38 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Florence House for full pricing details and T&Cs.
Contact Florence House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Safe Harbor
- Private Owned
Person in charge
- Beverley Hope(Manager)
Local Authority / Social Services
Admission Information
- Ages 50+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: -1
- Number of floors: 2
Room Information
- Single Rooms (34)
- Couples/Companion Rooms (2)
- Single Rooms with ensuite Wet Room (3)
Visiting
- If wishing to visit Florence House, please call ahead. However, no appointment is necessary. The home has regular events that everyone is welcome to attend. These can be found on the Facebook page or on the activities calendar in the home. When entering the home please sign into to Florence House's visitor book and ensure to wear one of the visitor's lanyards available in the reception area.
Parking
- Free on-site car parking facilities which are located to the side of the building, with two entrances just off Porthill Bank.
Florence House Reviews (61)
Florence House has a Review Score of 9.7 (9.721) out of 10, based on 29 reviews in the last 2 years.
Over all time Florence House has 61 reviews.
Fantastic
Many Thanks
Clare and the Florence House Team
It is clean and well maintained. The staff are always friendly.
It means so much to hear that you've experienced our staff treating residents with kindness, compassion, dignity and respect. We're also pleased that you've found the home to be clean, well maintained and welcoming.
Thank...
I am very happy with her care.
Thank you so much for your wonderful review of our home. We are so happy that you are happy with the care and support we provide. Many thanks, Clare and the Florence House Team
I cannot speak highly enough of the staff at Florence House Porthill. Since my mum moved in, the team has treated her with the utmost dignity, compassion and respect. The carers are patient, attentive and go above and beyond to ensure my mum is comfortable. The team keeps everyone thoroughly engaged with a variety of activities, and the catering is exceptional. From the moment you walk in, there is a warm, homely and welcoming atmosphere. It's outstanding.
Thank you so much for your wonderful review, Christine. We are so happy that you are happy with the care and support we provide. Many thanks, Clare and the Florence House Team
My nan has been at Florence house since October 2025, she is happy and feels safe and secure in her new home, the staff are caring and compassionate and there are various activities going on and it is lovely to see my nan get involved.
Many Thanks
Clare and the Florence House Team
My mum has been at florence house since October last year, everyone is so caring and they are always on hand to help out or answer any questions, my mum is happy there and very well looked after, she has tried activities that she used to years ago which is lovely to see.my mum feels safe and secure more so than she did in her own house.
Thank you so much for your wonderful review of our home. We are so happy that you are happy with the care and support we provide.
Many Thanks
Clare and the Florence House Team
My friend has been in Florence House for about 2 years. She is extremely well cared for 100%. All staff, from your managers, care staff, domestics and maintenance staff, provide a very good service. The activities officer provides a variety of activities, i.e., entertainment, baking, arts and crafts, exercise, swimming, and an outing to the local pub for lunch. There are regular carers meetings, which is good to meet other families. The daily good menus are always on display, and the activities for that week is also on display. I find this very useful. The staff are very friendly and supportive to visitors.
Thank you so much for your wonderful review of our home. We are so happy you feel welcomed when you visit and we do have an amazing team here so it means so much when people like yourself recognise this.
Kindest Regards
Anita & The Florence Team
In no small part due to the amazing people who work at Florence House, and who provide such warm and caring support.
Congrats.,
Thank you so much for your wonderful review of our home. We are so happy that you are happy with the care and support we provide.
Many Thanks
Anita and the Florence Teams
When I say family, I mean my daughters, Susan and Debbie, are in complete agreement.
Hi Roy
Thank you so much for your lovely review. It means so much to us to have amazing feedback that we can share with our hard working staff.Thank you again.
Kind RegardsAnita
My dad initially went to Florence House for 2 weeks' respite care whilst I was away on holiday. When I collected him after my holiday, my dad asked if he could go back to Florence House, as he was made to feel so welcome and cared for brilliantly. So he's now a full-time resident and loves it here; every member of the team at Florence House are so friendly, caring and helpful. I'm so happy that my dad chose Florence House, and I am a very happy and content daughter knowing he's being cared for so brilliantly. Thank you.
Hi Gaynor
Thank you so much for your lovely feedback and it was a pleasure having your father stay with us. I will relay your comments to our wonderful team here at Florence House.
Kind RegardsAnita
The staff team work very hard to make this a home for all the residents. Senior staff are permanent and take time to understand each resident, their needs and personality. The reassurance of the continuity of familiar, friendly faces has allowed my father to relax and enjoy his days over 2 and a half years. The training of new staff and their absorption into the staff team is done in a structured, calm and professional atmosphere. I am glad my father lives in such a warm and welcoming place.
Thank so much for your lovely review. We are delighted to hear that your dad is happy and well cared for by our team and that you feel confident in the care he receives. Your kind words mean a great deal to our whole team. Thank you
I would like to express my thanks to all staff at Florence House. All the staff go above and beyond to ensure the safety of all residents. My dad has been with Florence House for 2 and a half years, and I am really happy with the level of care he receives. I am well informed of current situations that arise with his care and I am kept up to date with any medical changes. This home has a welcoming family atmosphere, under new management, who have managed to turn it into a lovely, safe and secure home, that I would recommend.
Thank you so much for your kind words which we will share with our team, who I am sure will be very happy to receive such wonderful feedback.
Highly recommend great staff and management. Very caring and approachable staff. Room bright clean and furnished to a good standard. Mother is very difficult to deal with patient and caring staff. Very satisfied.
Thank you so much for your lovely comments which we will be sure to share with our team.
My wife has been a resident in Florence house Newcastle Staffs ,for quite some time and I can't thank the staff and management enough for their kindness and consideration they have shown to my wife and myself ,during what is a major trauma to both our lives.
Thank you so much for your kind words which we will share with our team, who I am sure will be very happy to receive such wonderful feedback.
Home is both clean & tidy, staff pleasent and general mood is high. Mum feels safe and is happy.
Thankyou for taking the time to write a review and for your positive feedback which we will share with the team.
Very caring and attentive staff. Good programme of activities and outings for the residents. They have improved the general decoration of the building and rooms over the last year.
Thank you for taking the time to complete a review for Florence House and your positive comments which we will share with the team.
Dad on respite at Florence House, lovely clean place, lovely staff, very clean, lovely rooms.
Thankyou for taking the time to write a review and for your positive feedback which we will share with the team
Lovely home, they look after Mum very well. I am so glad she is there till the end of her life. I know she is happy there. First class care home. x
Thank you so much for your kinds words, we are so happy your mum has settled in so well, which we will share with our team. Thank you for your wonderful feedback.
So happy we found Florence House Mum has settled really well, better than we ever thought. The staff are so friendly and helpful, and there is always something going on from Halloween parties to 60's night. I highly recommend Florence House to anyone.
Thank you so much for your kinds words, we are so happy your mum has settled in so well, which we will share with our team. Thank you for your wonderful feedback.
Very welcoming and friendly, very nice atmosphere. Lovely relationships between staff and residents. Fire drill took place - all procedures followed.
Thank you so much for such a lovely review. We will be sure to share your comments with our team.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 14 May 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
2 Bed Vacancies
Posted: 30 June 2026residential dementia, residential, respite
News (0) & Events (0)
There are no news items for Florence House.
There are no upcoming events for Florence House.
Awards / Recognitions (1)
- 15 Feb 2016Recipient: Florence House
Accreditations
There are no accreditations posted yet for Florence House.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Florence House
What types of Care is Florence House registered for?
Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Alcohol / Drug Misuse, Younger Adults are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Florence House have?
There are 34 Single Rooms and 2 Couples/Companion Rooms.
What are the Facilities & Services at Florence House?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Florence House to the centre of Newcastle-under-Lyme?
2.0 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Florence House to verify any information. View our terms and conditions. Florence House has an Enhanced Service -more info.