Florence House

Porthill Bank, Porthill, Newcastle-under-Lyme ST5 0AE
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9.7 54 Reviews
  • Florence House, Newcastle-under-Lyme
Florence House has thirty-six comfortable bedrooms and a highly-qualified team of carers, experienced and thoroughly resourced to specialise in both residential and dementia care.

Located in Porthill, Newcastle-under-Lyme, long-term and short-term stays are available from a team that take pride in their community reputation and adherence to regulatory requirements.

High care standards are practised within a loving environment that supports personal freedoms, an active lifestyle and engagement with meaningful lifelong activities.

Facilities include an on-site salon, sensory garden, WiFi throughout and televisions with DVD player in every bedroom.
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Care Provided by Florence House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 38 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1080 – £1350
  • Self-Funded Residential Dementia Care: £1080 – £1350
  • RESPITE Self-Funded Residential Care: £1080 – £1350
  • RESPITE Self-Funded Residential Dementia Care: £1080 – £1350

These prices are only a guideline, please contact Florence House to find out the exact price for your requirements.

Contact Florence House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Florence House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Beverley Hope (Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (34)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (3)

Visiting

  • If wishing to visit Florence House, please call ahead. However, no appointment is necessary.


    The home has regular events that everyone is welcome to attend. These can be found on the Facebook page or on the activities calendar in the home.


    When entering the home please sign into to Florence House's visitor book and ensure to wear one of the visitor's lanyards available in the reception area.

Parking

  • Free on-site car parking facilities which are located to the side of the building, with two entrances just off Porthill Bank.

Florence House Reviews (54)

9.7

Florence House has a Review Score of 9.7 (9.739) out of 10, based on 22 reviews in the last 2 years.
Over all time Florence House has 54 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Florence House
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Total of 54, showing 21-40
Review from J W (Friend of Resident) published on 15 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Florence House is the best thing that has happened to my friend. She is happy content and safe. Great meals are provided excellent company. The staff are amazing with the residents, so loving and caring.
Reply from Philip Morris, Director at Florence House
Thank you for your kind words. We are very pleased that your friend has settled in at Florence House and that our team have made a significant difference to her life. We will share your comments with…read more
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Review from Alex F (Son of Resident) published on 18 October 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Couldn't ask for anything better from the staff with support, lovely and respectful.
Reply from Vanessa Bailey, Administrator at Florence House
Thank you for your kind words, your comments will be shared with the team, many thanks.
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Review from U K (Granddaughter of Resident) published on 4 December 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Some improvement but could use some more changes.
Difficult to park car.
Found urine in room but was sorted when mentioned to manager.
Rooms could use a lick of paint from wear and tear.
Wardrobe doesn't close. But other than these few changes, good experience. Would like to be informed when my
nan needs toiletries.
Reply from Philip Morris, Director at Florence House
Thank you for your feedback. We are always working on improving the environment internally and externally, though at times it can be difficult to decorate a room when someone is in there and some…read more
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Review from Patricia R (Sister of Resident) published on 13 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My experience of Florence House Care Home has always been very satisfactory. The care has always been very good.
Reply from Vanessa Bailey, Office Administrator at Florence House
Thank you, Patricia, for your comments, I will pass on your comments to the team.
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Review from Sandra H (Sister of Resident) published on 25 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cosy, comfortable, very caring staff.
Very happy with my sister's care.
Wonderful place to live.
Reply from Vanessa Bailey, Manager at Florence House
Hello Sandra, thank you so much for your kind words and your five-star review of Florence House; this will be shared with the team.
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Review from B K (Partner of Resident) published on 25 October 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
I can’t fault the home or the staff. All the time that I have been visiting my partner, everyone has been both polite, helpful and the attention that they have given my partner has been excellent. The overall condition of the home is very good and clean. The extra activities are very good, bringing
in young children and also people coming in to encourage singing, relating to the age of the residents. The encouragement given to my partner with regard to doing jigsaws and word searches has been very positive.
Reply from Vanessa Bailey, Office Administrator at Florence House
Good morning, thank you for your lovely words, I will pass on your comments to the team at Florence House.
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Review from Julie H (Daughter of Resident) published on 25 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I’ve always been very happy with my mother's care since she came into the home. If I’ve ever had concerns or issues, I’ve always felt that I can approach any member of staff or management and they’ve always dealt with or taken on board what I’ve spoken to them about. The staff are very friendly and
are really good with my mum.
Reply from Vanessa Bailey, Office Administrator at Florence House
Hi Julie - thank you for your lovely words, I will pass on your comments to the team at Florence House.
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Review from Colin B (Son of Resident) published on 18 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum arrived here. at Florence House Care Home. in April 2022. The staff are always most helpful and work tirelessly to maintain high standards of care for the residents. We have experienced times, following a change in Mum’s mood swings (caused through this awful dementia disease), where the staff
will take the time to sit with Mum and chat with her to provide much-needed reassurance.
The staff create a warm and friendly atmosphere for all the residents. They organise daily activities and events for the residents to participate in, Mum particularly likes joining in with the bingo and colouring activities and also joining in with the singing events.
Reply from Vanessa Bailey, Office Administrator at Florence House
Hello Colin - thank you for taking the time to express your kind words, we will pass this on to the team.
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Review from Kerry D (Daughter of Resident) published on 16 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Cannot fault the care home at all, when my mum came here in April 2022 she was not eating, was a size 6 and it was a struggle to get her interested in anything. Eighteen months later, she is eating (says the food is lovely) and is nearly a size 14. Being told our mum had to go into care was very distressing
but we now realise it was the best thing we did, she is flourishing and loving life again. The staff are all amazing and go above and beyond every day.
Reply from Vanessa Bailey, Office Administrator at Florence House
Hi Kerry, thank you so much for your kind and lovely words and also your five-star review of Florence House, this will be shared with the team.
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Review from Christopher B (Son of Resident) published on 11 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would recommend Florence House to anyone who has dementia and people who cannot look after themselves. My mum looks forward every Friday morning to having her air done by the hairdresser. She also loves playing bingo and colouring in.
Reply from Vanessa Bailey, Office Administrator at Florence House
Hello and thank you for taking the time to review us and that you would recommend Florence House, we will ensure your kind words are passed on to our team.
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Review from Barbara M (Daughter-in-law of Resident) published on 6 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother came to Florence House in the beginning of June this year. She took a couple of weeks to settle in but she has thrived ever since, the activities that they do are really good for her and keep her mind busy, the staff are so good and really care for her and all of the other residents, so pleased
that we chose Florence House.
Reply from Philip Morris, Director at Florence House
Thank you so much for your kind words, and your five star review of Florence House, this will be shared with the team.
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Review from H S (Cousin of Resident) published on 3 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Both of my cousins are happy and settled. They have improved physically since being in Florence House as they are well looked after and their nutrition and hydration is monitored. I feel they are in a safe environment. The staff keep me updated and I have no concerns about them.
Reply from Julie Peksen, Manager at Florence House
Thank you for taking the time to review us, we are all happy you feel this way. Thank you for your kind words, and I will ensure to pass this onto our team.
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Review from M S (Husband of Resident) published on 27 April 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Always kept informed about my wife's health and wellbeing. Very respectful to me when I ring or visit.
Reply from Julie Peksen, Manager at Florence House
Thank you for taking the time to express your kind words, we will pass this on to the team.
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Review from K B (Daughter-in-law of Resident) published on 28 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law has been exceptionally cared for over the difficult times of late Covid. The Manager has always got time to speak to us and is so caring to all the residents that are in her care. Very lovely staff members as well and the improvements that have recently been done are excellent.
Reply from Julie Peksen, Manager at Florence House
Thank you so much for your kind words from myself and the staff team at Florence House.
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Review from M L (Sister of Resident) published on 16 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the service provided. Knowing that my brother is safe, secure and well looked after by friendly staff.
Reply from Philip Morris, Director at Florence House
Thank you so much for your kind words. We are working on the areas you suggest need improvement and hopefully you will see those imminently.
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Review from J W (Daughter of Resident) published on 15 September 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been a resident at Florence House for a few weeks now. I find the staff very caring and helpful towards my mother and us, as her family.
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Review from Roger W (Son of Resident) published on 6 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Although it has been a difficult time the last 18 months, the manager and staff have done their utmost to keep the residents safe and relatives informed. When visits were allowed they organised appointments for relatives to visit. My mother has been in Florence House for 2 years and in March my father
had to join her. The manager and staff are always friendly and efficient in these difficult circumstances. They treat the residents as if they are relatives of their own families. We, as a family have always have great faith in the staff at Florence House.
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Review from Jane K (Daughter of Resident) published on 9 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Visited Mum today and held her hand for the first time in over a year. Re-Covid, the whole visit worked well, all the staff are fantastic, each one giving me little bits of information re both Mum and Dad, which gives me great comfort. Managed to see the new flooring in the dining room and lounge through
the window; it looks great. Nice to see at these difficult times, improvements being made!
Reply from Karen Leighton, Manager at Florence House
Thank you very much for your kind words they are very much appreciated. I will ensure this is passed on to the team, thank you.
Julie Peksen
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Review from Sarah C (Granddaughter of Resident) published on 26 March 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
I can't praise the manager and staff team enough for keeping my nan safe during these uncertain times. I have every confidence that my nan is being well looked after and the staff team always contacts me if there are changes. I speak to her regularly on the phone or by video call which has put my mind
at ease. I have made a window visit as well and the staff were so welcoming and friendly.
Reply from Philip Morris, Director at Florence House
Thank you for reviewing Florence House. Our staff team will be delighted to hear such kind words. I will ensure to pass on the message. Best wishes.
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Review from Irene W (Wife of Resident) published on 23 March 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
I am so happy to have my husband in this particular care home. I knew nothing of what to look for in a care home but instinctively I have a feel when I walk in a place and Florence House was right immediately. The Manager was so welcoming and helpful and, indeed, listened to my sorrows on a few occasions.
Leaving my husband was very difficult after caring for him myself for many years. Not only are the staff wonderful with the residents but are so compassionate with the family concerned. They were very sympathetic to the challenges that were facing me. My husband is looked after very well in a homely atmosphere and I have spent many hours there watching how they deal with all residents. Their work is very challenging at times but their training comes through and resolves any problems which arise. The food is made on the premises and is very good. After a few problems with the laundry with mixed clothes arriving in my husband's room, I realised his clothes needed identification.
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Current Review Score: 9.7 (9.739)

Overview of Review Score

The Review Score of 9.7 (9.739) out of 10 for Florence House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.739 for Florence House is calculated as follows: ( (193 Excellents x 5) + (61 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 257 Ratings = 4.739
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Florence House is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 May 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (0)

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