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Florence House

Porthill Bank, Porthill, Newcastle-under-Lyme, Staffordshire ST5 0AE
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Staff and the service is faultless. The residents always seem at ease and happyG E(Friend of Resident/Service User)
Florence House, Newcastle-under-Lyme
There's always a happy atmosphere and my partner has settled there and feels safeT W(Partner of Resident/Service User)
Florence House, Newcastle-under-Lyme
food is excellent and the staff look after me really well. I have a large room, and a lovely viewRon H(Resident / Service User)
Florence House, Newcastle-under-Lyme

Florence House has thirty-six comfortable bedrooms and a highly-qualified team of carers, experienced and thoroughly resourced to specialise in both residential and dementia care.

Located in Porthill, Newcastle-under-Lyme, long-term and short-term stays are available from a team that take pride in their community reputation and adherence to regulatory requirements.

High care standards are practised within a loving environment that supports personal freedoms, an active lifestyle and engagement with meaningful lifelong activities.

Facilities include an on-site salon, sensory garden, WiFi throughout and televisions with DVD player in every bedroom.

Care Provided by Florence House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 38 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,080 - £1,350£1,080 - £1,350
Residential Dementia Care£1,080 - £1,350£1,080 - £1,350

Contact Florence House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Beverley Hope(Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: -1
  • Number of floors: 2

Room Information

  • Single Rooms (34)
  • Couples/Companion Rooms (2)
  • Single Rooms with ensuite Wet Room (3)

Visiting

  • If wishing to visit Florence House, please call ahead. However, no appointment is necessary. The home has regular events that everyone is welcome to attend. These can be found on the Facebook page or on the activities calendar in the home. When entering the home please sign into to Florence House's visitor book and ensure to wear one of the visitor's lanyards available in the reception area.

Parking

  • Free on-site car parking facilities which are located to the side of the building, with two entrances just off Porthill Bank.

Florence House Reviews (61)

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9.7

Florence House has a Review Score of 9.7 (9.721) out of 10, based on 29 reviews in the last 2 years. Over all time Florence House has 61 reviews.

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Showing 61 reviews matching selected criteria
Review from Maria J (Daughter of Resident) published on 28 August 2025 Submitted via Website
Overall Experience

My decision to put my mum in a care home was a very difficult decision. However, the care my mum received at Florence House was caring, respectful, understanding and supportive. Her dignity was considered at all times. I was kept informed immediately should the need arise. There is a warmth that emits from Florence House which is created by a team of dedicated staff whose paramount aim is the care of the residents at all times. My sincere thanks to them all.

Reply from Philip Morris, Managing Director at Florence House

Thank you so much for your kind words which we will share with our team, who i am sure will be very happy to receive such wonderful feedback

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Review from Tanya H (Daughter-in-law of Resident) published on 18 August 2025 Submitted via Website
Overall Experience
From the moment we entered the care home the staff greeted us warmly and welcomed my mother in law into the home and showed her around and made her feel at ease . They listened to her needs and likes/dislikes and took all of this on board.

Staff go above and beyond for the residents . The manager, care staff, nurses, events team were all very friendly , professional and extremely caring. We could leave my mother in law at the home and feel easy about doing this while we went on holiday . I can recommend this home to anyone and would use it again without a doubt. Thanks to all the staff for their kindness towards my mother in law .

Reply from Philip Morris, Managing Director at Florence House

Thank you so much for your kind words which we will share with our team

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Review from G K (Relative of Resident) published on 7 August 2025 Submitted via Postal Card
Overall Experience

Friendly and helpful staff from start to finish.

Reply from Sarah Talbot, Head of care at Florence House

This is lovely to hear, Thank you for your kind words. I will pass this on to all our staff.

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Review from Debbie D (Daughter of Resident) published on 16 May 2025 Submitted via Postal Card
Overall Experience

I can't thank you enough for the loving care your staff are showing towards not only my mum but to us as a family. Nothing is too much trouble, even providing a shoulder to cry on when we are overwhelmed with mum's dementia. The staff's knowledge and understanding are second to none. Knowing that mum is cared for to such a high standard takes away a lot of stress and guilt. A**** Florence House, and thank you from the bottom of my heart.

Reply from Beverley Hope, Manager at Florence House

Thank you so much for taking the time to write such a positive review regarding the care your Mum is receiving here at Florence House. I will share your kind words with the team. Many thanks

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Review from D K (Brother of Resident) published on 29 April 2025 Submitted via Website
Overall Experience

My brother has been a resident here for quite a number of years now, we've not always been happy with things but that has changed recently and things have improved quite a lot. He gets trips out on a regular basis, there are lots of activities and on the whole the staff are sensitive and caring.

Reply from Philip Morris, Director at Florence House

Thank you so much for such a wonderful review. We will share this with the team, they will really appreciate your positive comments. We hope that you will continue to see further improvements in the home moving forward. Thank you again

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Review from S B (Daughter of Resident) published on 19 March 2025 Submitted via Postal Card
Overall Experience

Found all the staff that I have come into contact with very pleasant and informative relating to the care home practice and care of all the residents. Any requests I have made they have all tried to implement which is much appreciated.

Reply from Beverley Hope, Manager at Florence House

Thank you for taking the time to complete a review and for your positive comments which will be shared with the team here at Florence House

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Review from Julie B (Friend of Resident) published on 3 February 2025 Submitted via Postal Card
Overall Experience

My friend has been a resident of Florence House since June 2024. I must admit I had reservations about the care home, looking at reviews mostly were not positive. What a change, the staff are lovely, sensitive and caring, and her room is airy and spacious. The food is plentiful and served in a family atmosphere. She is encouraged to join in all the activities and the Christmas activities were joyous.

Reply from Beverley Hope, Manager at Florence House

Thank you for your positive feedback and kind words which we will share with the team at Florence House.

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Review from J W (Friend of Resident) published on 15 January 2025 Submitted via Postal Card
Overall Experience

Florence House is the best thing that has happened to my friend. She is happy content and safe. Great meals are provided excellent company. The staff are amazing with the residents, so loving and caring.

Reply from Philip Morris, Director at Florence House

Thank you for your kind words. We are very pleased that your friend has settled in at Florence House and that our team have made a significant difference to her life. We will share your comments with the team.

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Review from Alex F (Son of Resident) published on 18 October 2024 Submitted via Postal Card
Overall Experience

Couldn't ask for anything better from the staff with support, lovely and respectful.

Reply from Vanessa Bailey, Administrator at Florence House

Thank you for your kind words, your comments will be shared with the team, many thanks.

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Review from U K (Granddaughter of Resident) published on 4 December 2023 Submitted via Postal Card
Overall Experience
Some improvement but could use some more changes.
Difficult to park car.
Found urine in room but was sorted when mentioned to manager.
Rooms could use a lick of paint from wear and tear.

Wardrobe doesn't close. But other than these few changes, good experience. Would like to be informed when my nan needs toiletries.

Reply from Philip Morris, Director at Florence House

Thank you for your feedback. We are always working on improving the environment internally and externally, though at times it can be difficult to decorate a room when someone is in there and some people do not want their room to be changed. We are more than happy to decorate your nan’s room, can...  

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Review from Patricia R (Sister of Resident) published on 13 November 2023 Submitted via Postal Card
Overall Experience

My experience of Florence House Care Home has always been very satisfactory. The care has always been very good.

Reply from Vanessa Bailey, Office Administrator at Florence House

Thank you, Patricia, for your comments, I will pass on your comments to the team.

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Review from Sandra H (Sister of Resident) published on 25 October 2023 Submitted via Postal Card
Overall Experience
Cosy, comfortable, very caring staff.
Very happy with my sister's care.

Wonderful place to live.

Reply from Vanessa Bailey, Manager at Florence House

Hello Sandra, thank you so much for your kind words and your five-star review of Florence House; this will be shared with the team.

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Review from B K (Partner of Resident) published on 25 October 2023 Submitted via Website
Overall Experience

I can’t fault the home or the staff. All the time that I have been visiting my partner, everyone has been both polite, helpful and the attention that they have given my partner has been excellent. The overall condition of the home is very good and clean. The extra activities are very good, bringing in young children and also people coming in to encourage singing, relating to the age of the residents. The encouragement given to my partner with regard to doing jigsaws and word searches has been very positive.

Reply from Vanessa Bailey, Office Administrator at Florence House

Good morning, thank you for your lovely words, I will pass on your comments to the team at Florence House.

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Review from Julie H (Daughter of Resident) published on 25 October 2023 Submitted via Website
Overall Experience

I’ve always been very happy with my mother's care since she came into the home. If I’ve ever had concerns or issues, I’ve always felt that I can approach any member of staff or management and they’ve always dealt with or taken on board what I’ve spoken to them about. The staff are very friendly and are really good with my mum.

Reply from Vanessa Bailey, Office Administrator at Florence House

Hi Julie - thank you for your lovely words, I will pass on your comments to the team at Florence House.

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Review from Colin B (Son of Resident) published on 18 October 2023 Submitted via Website
Overall Experience
Our mum arrived here. at Florence House Care Home. in April 2022. The staff are always most helpful and work tirelessly to maintain high standards of care for the residents. We have experienced times, following a change in Mum’s mood swings (caused through this awful dementia disease), where the staff will take the time to sit with Mum and chat with her to provide much-needed reassurance.

The staff create a warm and friendly atmosphere for all the residents. They organise daily activities and events for the residents to participate in, Mum particularly likes joining in with the bingo and colouring activities and also joining in with the singing events.

Reply from Vanessa Bailey, Office Administrator at Florence House

Hello Colin - thank you for taking the time to express your kind words, we will pass this on to the team.

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Review from Kerry D (Daughter of Resident) published on 16 October 2023 Submitted via Website
Overall Experience

Cannot fault the care home at all, when my mum came here in April 2022 she was not eating, was a size 6 and it was a struggle to get her interested in anything. Eighteen months later, she is eating (says the food is lovely) and is nearly a size 14. Being told our mum had to go into care was very distressing but we now realise it was the best thing we did, she is flourishing and loving life again. The staff are all amazing and go above and beyond every day.

Reply from Vanessa Bailey, Office Administrator at Florence House

Hi Kerry, thank you so much for your kind and lovely words and also your five-star review of Florence House, this will be shared with the team.

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Review from Christopher B (Son of Resident) published on 11 October 2023 Submitted via Website
Overall Experience

I would recommend Florence House to anyone who has dementia and people who cannot look after themselves. My mum looks forward every Friday morning to having her air done by the hairdresser. She also loves playing bingo and colouring in.

Reply from Vanessa Bailey, Office Administrator at Florence House

Hello and thank you for taking the time to review us and that you would recommend Florence House, we will ensure your kind words are passed on to our team.

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Review from Barbara M (Daughter-in-law of Resident) published on 6 October 2023 Submitted via Website
Overall Experience

Our mother came to Florence House in the beginning of June this year. She took a couple of weeks to settle in but she has thrived ever since, the activities that they do are really good for her and keep her mind busy, the staff are so good and really care for her and all of the other residents, so pleased that we chose Florence House.

Reply from Philip Morris, Director at Florence House

Thank you so much for your kind words, and your five star review of Florence House, this will be shared with the team.

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Review from H S (Cousin of Resident) published on 3 May 2022 Submitted via Postal Card
Overall Experience

Both of my cousins are happy and settled. They have improved physically since being in Florence House as they are well looked after and their nutrition and hydration is monitored. I feel they are in a safe environment. The staff keep me updated and I have no concerns about them.

Reply from Julie Peksen, Manager at Florence House

Thank you for taking the time to review us, we are all happy you feel this way. Thank you for your kind words, and I will ensure to pass this onto our team.

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Review from M S (Husband of Resident) published on 27 April 2022 Submitted via Postal Card
Overall Experience

Always kept informed about my wife's health and wellbeing. Very respectful to me when I ring or visit.

Reply from Julie Peksen, Manager at Florence House

Thank you for taking the time to express your kind words, we will pass this on to the team.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 May 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 30 June 2026

residential dementia, residential, respite

News (0) & Events (0)

News

There are no news items for Florence House.

Upcoming Events

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Awards / Recognitions (1)

  • 15 Feb 2016Recipient: Florence House

Accreditations

There are no accreditations posted yet for Florence House.

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