Florence House

Porthill Bank, Porthill, Newcastle-under-Lyme, Staffordshire ST5 0AE

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Staff and the service is faultless. The residents always seem at ease and happyG E(Friend of Resident/Service User)

There's always a happy atmosphere and my partner has settled there and feels safeT W(Partner of Resident/Service User)

food is excellent and the staff look after me really well. I have a large room, and a lovely viewRon H(Resident / Service User)

Staff and the service is faultless. The residents always seem at ease and happyG E(Friend of Resident/Service User)

There's always a happy atmosphere and my partner has settled there and feels safeT W(Partner of Resident/Service User)

food is excellent and the staff look after me really well. I have a large room, and a lovely viewRon H(Resident / Service User)

Florence House has thirty-six comfortable bedrooms and a highly-qualified team of carers, experienced and thoroughly resourced to specialise in both residential and dementia care.

Located in Porthill, Newcastle-under-Lyme, long-term and short-term stays are available from a team that take pride in their community reputation and adherence to regulatory requirements.

High care standards are practised within a loving environment that supports personal freedoms, an active lifestyle and engagement with meaningful lifelong activities.

Facilities include an on-site salon, sensory garden, WiFi throughout and televisions with DVD player in every bedroom.

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Care Provided by Florence House

Primary Care Categories

Older Person Care
Dementia
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Alcohol / Drug Misuse
Younger Adults

Length of Stay

Permanent Care
Respite Care

Care Types Provided

Residential Care
Dementia Residential Care
For a maximum of 38 Service Users

Dementia Care Types

Mild Dementia
Moderate Dementia
Advanced/Complex Dementia

Other Care Provided

Parkinson's Disease
Stroke
Palliative / End of Life Care
COPD/Pulmonary Disease
Convalescent Care
Acquired Brain Injury (ABI)
Day Care

Facilities

Own Furniture if required
Pet Friendly (or by arrangement)
Close to Local shops
Near Public Transport
Minibus or other transport
Lift
Wheelchair Access
Gardens
Television point in own room
Residents Internet Access

Funding & Fees

Contact Florence House to confirm what's included and get a personalised quote:

Funding Types Accepted

Self-Funding (Private)
Local Authority with Top-up
Local Authority
NHS Continuing Healthcare (CHC)

Tours

Onsite Tours of Florence HouseUsually available on Mon, Tue, Wed, Thu, Fri, Sat, Sun(between 9:00 AM to 7:00 PM)We would kindly ask that your contact us to book a time slot for a tour in advance. We are happy to accomodate most requests around tours though the main stipulation is that we adhere to COVID requirements at the time. We request a lateral flow test on the day, before you eneter the building (which we are happy to provide) and ideally the parties will be a maximum of 2 howvere we can disucss requests on an individual basis if required.

Remote Tours of Florence HouseUsually available on Mon, Tue, Wed, Thu, Fri, Sat, Sun(between 10:00 AM to 6:00 PM)We would kindly ask that your contact us to book a time slot for a tour in advance. We are happy to accomodate most requests around tours though the main stipulation is that we adhere to COVID requirements at the time. We request a lateral flow test on the day, before you eneter the building (which we are happy to provide) and ideally the parties will be a maximum of 2 howvere we can disucss requests on an individual basis if required.

Good to Know

Group / Owner

Safe Harbor
Private Owned

Person in charge

Clare Challinor (Manager)

Local Authority / Social Services

Admission Information

Ages 50+

Care Home Design/Build

Purpose Built: Yes
Last Refurbishment: -1
Number of floors: 2

Room Information

Single Rooms (34)
Couples/Companion Rooms (2)
Single Rooms with ensuite Wet Room (3)

Visiting

If wishing to visit Florence House, please call ahead. However, no appointment is necessary. The home has regular events that everyone is welcome to attend. These can be found on the Facebook page or on the activities calendar in the home. When entering the home please sign into to Florence House's visitor book and ensure to wear one of the visitor's lanyards available in the reception area.

Parking

Free on-site car parking facilities which are located to the side of the building, with two entrances just off Porthill Bank.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 May 2022

Overall
Good

CaringGood
EffectiveGood
ResponsiveGood
SafeGood
Well-ledRequires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 15 September 2026

residential dementia, residential, respite

News (0) & Events (0)

News

There are no news items for Florence House.

Upcoming Events

There are no upcoming events for Florence House.

Awards / Recognitions (1)

15 Feb 2016Recipient: Florence House

Accreditations

There are no accreditations posted yet for Florence House.

Meet the Team (0)

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Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Florence House to verify any information. View our terms and conditions. Florence House has an Enhanced Service -what an Enhanced Service includes.