
Staff and the service is faultless. The residents always seem at ease and happyG E(Friend of Resident/Service User)

There's always a happy atmosphere and my partner has settled there and feels safeT W(Partner of Resident/Service User)

food is excellent and the staff look after me really well. I have a large room, and a lovely viewRon H(Resident / Service User)

Staff and the service is faultless. The residents always seem at ease and happyG E(Friend of Resident/Service User)

There's always a happy atmosphere and my partner has settled there and feels safeT W(Partner of Resident/Service User)

food is excellent and the staff look after me really well. I have a large room, and a lovely viewRon H(Resident / Service User)

Florence House has thirty-six comfortable bedrooms and a highly-qualified team of carers, experienced and thoroughly resourced to specialise in both residential and dementia care.
Located in Porthill, Newcastle-under-Lyme, long-term and short-term stays are available from a team that take pride in their community reputation and adherence to regulatory requirements.
High care standards are practised within a loving environment that supports personal freedoms, an active lifestyle and engagement with meaningful lifelong activities.
Facilities include an on-site salon, sensory garden, WiFi throughout and televisions with DVD player in every bedroom.
Care Provided by Florence House
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 38 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Florence House for full pricing details and T&Cs.
Contact Florence House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Safe Harbor
- Private Owned
Person in charge
- Beverley Hope(Manager)
Local Authority / Social Services
Admission Information
- Ages 50+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: -1
- Number of floors: 2
Room Information
- Single Rooms (34)
- Couples/Companion Rooms (2)
- Single Rooms with ensuite Wet Room (3)
Visiting
- If wishing to visit Florence House, please call ahead. However, no appointment is necessary. The home has regular events that everyone is welcome to attend. These can be found on the Facebook page or on the activities calendar in the home. When entering the home please sign into to Florence House's visitor book and ensure to wear one of the visitor's lanyards available in the reception area.
Parking
- Free on-site car parking facilities which are located to the side of the building, with two entrances just off Porthill Bank.
Florence House Reviews (61)
Florence House has a Review Score of 9.7 (9.721) out of 10, based on 29 reviews in the last 2 years.
Over all time Florence House has 61 reviews.
My mother-in-law has been exceptionally cared for over the difficult times of late Covid. The Manager has always got time to speak to us and is so caring to all the residents that are in her care. Very lovely staff members as well and the improvements that have recently been done are excellent.
Thank you so much for your kind words from myself and the staff team at Florence House.
Very happy with the service provided. Knowing that my brother is safe, secure and well looked after by friendly staff.
Thank you so much for your kind words. We are working on the areas you suggest need improvement and hopefully you will see those imminently.
My mother has been a resident at Florence House for a few weeks now. I find the staff very caring and helpful towards my mother and us, as her family.
Although it has been a difficult time the last 18 months, the manager and staff have done their utmost to keep the residents safe and relatives informed. When visits were allowed they organised appointments for relatives to visit. My mother has been in Florence House for 2 years and in March my father had to join her. The manager and staff are always friendly and efficient in these difficult circumstances. They treat the residents as if they are relatives of their own families. We, as a family have always have great faith in the staff at Florence House.
Visited Mum today and held her hand for the first time in over a year. Re-Covid, the whole visit worked well, all the staff are fantastic, each one giving me little bits of information re both Mum and Dad, which gives me great comfort. Managed to see the new flooring in the dining room and lounge through the window; it looks great. Nice to see at these difficult times, improvements being made!
Julie Peksen
I can't praise the manager and staff team enough for keeping my nan safe during these uncertain times. I have every confidence that my nan is being well looked after and the staff team always contacts me if there are changes. I speak to her regularly on the phone or by video call which has put my mind at ease. I have made a window visit as well and the staff were so welcoming and friendly.
Thank you for reviewing Florence House. Our staff team will be delighted to hear such kind words. I will ensure to pass on the message. Best wishes.
I am so happy to have my husband in this particular care home. I knew nothing of what to look for in a care home but instinctively I have a feel when I walk in a place and Florence House was right immediately. The Manager was so welcoming and helpful and, indeed, listened to my sorrows on a few occasions. Leaving my husband was very difficult after caring for him myself for many years. Not only are the staff wonderful with the residents but are so compassionate with the family concerned. They were very sympathetic to the challenges that were facing me. My husband is looked after very well in a homely atmosphere and I have spent many hours there watching how they deal with all residents. Their work is very challenging at times but their training comes through and resolves any problems which arise. The food is made on the premises and is very good. After a few problems with the laundry with mixed clothes arriving in my husband's room, I realised his clothes needed identification.
The staff are always friendly and try to be accommodating. Dad's room is nice and he is encouraged to make it homely. More outside space would suit my father as he feels a little penned in but I realise it is not easy to make outside space secure.
The care of my mother in law has been very good and overall my husband and I are very satisfied with the care his mum receives. It is a warm and friendly atmosphere where residents are treated as individuals, with dignity and respect. My only issue is that she rarely seems to be wearing the clothes that we have bought her. I appreciate the difficulties associated with this client group and the need for management changes but despite other reminders to staff to purchase additional clothing, this has not happened and she seems to wear others clothes.
I was so impressed with the care, food and facilities. I feel that my husband is safe, happy and well looked after at Florence House.
After being the main carer of my mum for the last 10 years, I and the rest of the family were heartbroken when she needed to go into a care home but we are so glad that we chose Florence House. She has settled in really well and because we all live near-by she has a visitor every day. As a frequent visitor, I am always welcomed. The staff here are lovely and very caring, I have seen them deal with lots of situations some of which must be challenging and difficult but everyone is treated with care and respect. Good home cooked food and a home from home atmosphere.
Mum has been here for over three years. Care has been excellent in that time. Staff are very friendly and know her really well. Management and admin also very approachable. Mum was initially very active and she would join in with staff doing little chores which made her very happy. She has slowed down a lot in the past twelve months and the staff have been really good with her. Thank you to the team, it is much appreciated as I now have peace of mind.
This was the best move I made, as I can't praise the staff enough for their care and patience shown, not only to me, but to the other residents too. Thank you to all.
I was extremely impressed by the friendliness of the home and staff. Residents seemed to be really happy and cared for. Plenty of laughter and joking. I would recommend this home to anyone.
A huge thank you to the genuine, caring and professional staff for looking after mum for 18 months. It's a big worry when a loved one goes into care but we always felt mum was safe and very well looked after by the staff from the beginning to the end.
My mother went into Florence House for respite care on December 3rd 2016. Initially, my thoughts were mixed as to what this would achieve and also how my mother would react and also how she would be treated. Six weeks on and her stay has become permanent. She is safe, well looked after and happy. The staff are kind and attentive and also loving towards the residents. I would recommend Florence House to anyone looking for dementia care for a loved one.
My partner has been a resident at Florence House for 18 months and I've found the staff there are very friendly, helpful and very welcoming. There's always a happy atmosphere and my partner has settled there and feels safe. I never thought that would happen.
The staff are always smiling, helpful and approachable. Residents appear happy and content to be there and are always treated with respect and dignity. All of the staff muck in and help out where needed.
Always some sort of activity going on within the home and residents are also taken to outside activities as well.
All in all a great place to be!!!! My mind is at ease knowing that once I have visited my loved one they are in great hands after I have left!!!
After putting my mum into Florence House care home it was like having a load lifted off my shoulders to know she was safe, looked after, kept clean, medication sorted, fed properly. All the staff are all friendly and helpful and if I need to know anything it would be sorted straight away. I am really pleased that my mum is cared for.
The residents always seem at ease and happy, staff meet their every need.
There is always somebody around to talk to and query things.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 14 May 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
2 Bed Vacancies
Posted: 30 June 2026residential dementia, residential, respite
News (0) & Events (0)
There are no news items for Florence House.
There are no upcoming events for Florence House.
Awards / Recognitions (1)
- 15 Feb 2016Recipient: Florence House
Accreditations
There are no accreditations posted yet for Florence House.
Meet the Team (0)
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