Florence House

Porthill Bank, Porthill, Newcastle-under-Lyme ST5 0AE
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9.7 54 Reviews
  • Florence House, Newcastle-under-Lyme
Florence House has thirty-six comfortable bedrooms and a highly-qualified team of carers, experienced and thoroughly resourced to specialise in both residential and dementia care.

Located in Porthill, Newcastle-under-Lyme, long-term and short-term stays are available from a team that take pride in their community reputation and adherence to regulatory requirements.

High care standards are practised within a loving environment that supports personal freedoms, an active lifestyle and engagement with meaningful lifelong activities.

Facilities include an on-site salon, sensory garden, WiFi throughout and televisions with DVD player in every bedroom.
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Care Provided by Florence House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 38 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1080 – £1350
  • Self-Funded Residential Dementia Care: £1080 – £1350
  • RESPITE Self-Funded Residential Care: £1080 – £1350
  • RESPITE Self-Funded Residential Dementia Care: £1080 – £1350

These prices are only a guideline, please contact Florence House to find out the exact price for your requirements.

Contact Florence House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Florence House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Beverley Hope (Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (34)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (3)

Visiting

  • If wishing to visit Florence House, please call ahead. However, no appointment is necessary.


    The home has regular events that everyone is welcome to attend. These can be found on the Facebook page or on the activities calendar in the home.


    When entering the home please sign into to Florence House's visitor book and ensure to wear one of the visitor's lanyards available in the reception area.

Parking

  • Free on-site car parking facilities which are located to the side of the building, with two entrances just off Porthill Bank.

Florence House Reviews (54)

9.7

Florence House has a Review Score of 9.7 (9.739) out of 10, based on 22 reviews in the last 2 years.
Over all time Florence House has 54 reviews.

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Date Published
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Reviewer Connection to Florence House
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Total of 54, showing 41-54
Review from A D (Daughter of Resident) published on 24 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are always friendly and try to be accommodating. Dad's room is nice and he is encouraged to make it homely. More outside space would suit my father as he feels a little penned in but I realise it is not easy to make outside space secure.
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Review from J D (Daughter-in-law of Resident) published on 19 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care of my mother in law has been very good and overall my husband and I are very satisfied with the care his mum receives. It is a warm and friendly atmosphere where residents are treated as individuals, with dignity and respect. My only issue is that she rarely seems to be wearing the clothes
that we have bought her. I appreciate the difficulties associated with this client group and the need for management changes but despite other reminders to staff to purchase additional clothing, this has not happened and she seems to wear others clothes.
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Review from Jean B (Wife of Resident) published on 30 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was so impressed with the care, food and facilities. I feel that my husband is safe, happy and well looked after at Florence House.
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Review from Vivian B (Daughter of Resident) published on 2 April 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
After being the main carer of my mum for the last 10 years, I and the rest of the family were heartbroken when she needed to go into a care home but we are so glad that we chose Florence House. She has settled in really well and because we all live near-by she has a visitor every day. As a frequent
visitor, I am always welcomed. The staff here are lovely and very caring, I have seen them deal with lots of situations some of which must be challenging and difficult but everyone is treated with care and respect. Good home cooked food and a home from home atmosphere.
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Review from Martyn D (Son of Resident) published on 29 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been here for over three years. Care has been excellent in that time. Staff are very friendly and know her really well. Management and admin also very approachable. Mum was initially very active and she would join in with staff doing little chores which made her very happy. She has slowed down
a lot in the past twelve months and the staff have been really good with her. Thank you to the team, it is much appreciated as I now have peace of mind.
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Review from Ron H (Resident) published on 26 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I came to Florence House when I could no longer live in the community. The staff are lovely and I get everything I need. The food is excellent and the staff look after me really well. I have a large room, and a lovely view out of my window. We have activities 7 days a week, and we go out regularly to
local museums, places of interest and even the pub for lunch.
This was the best move I made, as I can't praise the staff enough for their care and patience shown, not only to me, but to the other residents too. Thank you to all.
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Review from Jan C (Friend of Resident) published on 27 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was extremely impressed by the friendliness of the home and staff. Residents seemed to be really happy and cared for. Plenty of laughter and joking. I would recommend this home to anyone.
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Review from Mark B (Son of Resident) published on 16 May 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
A huge thank you to the genuine, caring and professional staff for looking after mum for 18 months. It's a big worry when a loved one goes into care but we always felt mum was safe and very well looked after by the staff from the beginning to the end.
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Review from Michael E (Son of Resident) published on 3 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother went into Florence House for respite care on December 3rd 2016. Initially, my thoughts were mixed as to what this would achieve and also how my mother would react and also how she would be treated. Six weeks on and her stay has become permanent. She is safe, well looked after and happy. The
staff are kind and attentive and also loving towards the residents. I would recommend Florence House to anyone looking for dementia care for a loved one.
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Review from T W (Partner of Resident) published on 10 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My partner has been a resident at Florence House for 18 months and I've found the staff there are very friendly, helpful and very welcoming. There's always a happy atmosphere and my partner has settled there and feels safe. I never thought that would happen.
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Review from Caroline S (Friend of Resident) published on 9 February 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are always smiling, helpful and approachable. Residents appear happy and content to be there and are always treated with respect and dignity. All of the staff muck in and help out where needed.


Always some sort of activity going on within the home and residents are also taken to outside

activities as well.


All in all a great place to be!!!! My mind is at ease knowing that once I have visited my loved one they are in great hands after I have left!!!

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Review from P S (Son of Resident) published on 1 February 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
After putting my mum into Florence House care home it was like having a load lifted off my shoulders to know she was safe, looked after, kept clean, medication sorted, fed properly. All the staff are all friendly and helpful and if I need to know anything it would be sorted straight away. I am really
pleased that my mum is cared for.
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Review from G E (Friend of Resident) published on 26 January 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Always made to feel welcome, warm and friendly atmosphere. Staff and the service is faultless.
The residents always seem at ease and happy, staff meet their every need.
There is always somebody around to talk to and query things.
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Review from Julie H (Daughter of Resident) published on 26 January 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum is very happy at the home, she has a nice big room and has definitely improved since being here. She is much more mobile than she was at home and has recently begun to communicate more than she has for years, obviously the activities have helped with this as she has told me a little bit about them.
I am happy that she is in a good place where I don't have to worry that she is taken care of. Thank you!
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Current Review Score: 9.7 (9.739)

Overview of Review Score

The Review Score of 9.7 (9.739) out of 10 for Florence House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.739 for Florence House is calculated as follows: ( (193 Excellents x 5) + (61 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 257 Ratings = 4.739
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Florence House is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 May 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (0)

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