Florence House

Porthill Bank, Porthill, Newcastle-under-Lyme ST5 0AE
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9.6 46 Reviews
  • Florence House, Newcastle-under-Lyme
Florence House has thirty-six comfortable bedrooms and a highly-qualified team of carers, experienced and thoroughly resourced to specialise in both residential and dementia care.

Located in Porthill, Newcastle-under-Lyme, long-term and short-term stays are available from a team that take pride in their community reputation and adherence to regulatory requirements.

High care standards are practised within a loving environment that supports personal freedoms, an active lifestyle and engagement with meaningful lifelong activities.

Facilities include an on-site salon, sensory garden, WiFi throughout and televisions with DVD player in every bedroom.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 38 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1080 – £1350
  • Self-Funded Residential Dementia Care: £1080 – £1350
  • RESPITE Self-Funded Residential Care: £1080 – £1350
  • RESPITE Self-Funded Residential Dementia Care: £1080 – £1350

These prices are only a guideline, please contact Florence House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Beverley Hope (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (34)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (3)

Visiting

  • If wishing to visit Florence House, please call ahead. However, no appointment is necessary.


    The home has regular events that everyone is welcome to attend. These can be found on the Facebook page or on the activities calendar in the home.


    When entering the home please sign into to Florence House's visitor book and ensure to wear one of the visitor's lanyards available in the reception area.

Parking

  • Free on-site car parking facilities which are located to the side of the building, with two entrances just off Porthill Bank.

Florence House Reviews (46)

9.6

Florence House has a Review Score of 9.6 (9.635) out of 10, based on 23 reviews in the last 2 years.
Over all time Florence House has 46 reviews.

Overall Experience
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Date Published
  • 46
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Reviewer Connection to Florence House
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Total of 46, showing 41-46
Review from Michael E (Son of Resident) published on 3 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother went into Florence House for respite care on December 3rd 2016. Initially, my thoughts were mixed as to what this would achieve and also how my mother would react and also how she would be treated. Six weeks on and her stay has become permanent. She is safe, well looked after and happy. The
staff are kind and attentive and also loving towards the residents. I would recommend Florence House to anyone looking for dementia care for a loved one.
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Review from T W (Partner of Resident) published on 10 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My partner has been a resident at Florence House for 18 months and I've found the staff there are very friendly, helpful and very welcoming. There's always a happy atmosphere and my partner has settled there and feels safe. I never thought that would happen.
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Review from Caroline S (Friend of Resident) published on 9 February 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are always smiling, helpful and approachable. Residents appear happy and content to be there and are always treated with respect and dignity. All of the staff muck in and help out where needed.


Always some sort of activity going on within the home and residents are also taken to outside

activities as well.


All in all a great place to be!!!! My mind is at ease knowing that once I have visited my loved one they are in great hands after I have left!!!

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Review from P S (Son of Resident) published on 1 February 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
After putting my mum into Florence House care home it was like having a load lifted off my shoulders to know she was safe, looked after, kept clean, medication sorted, fed properly. All the staff are all friendly and helpful and if I need to know anything it would be sorted straight away. I am really
pleased that my mum is cared for.
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Review from G E (Friend of Resident) published on 26 January 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Always made to feel welcome, warm and friendly atmosphere. Staff and the service is faultless.
The residents always seem at ease and happy, staff meet their every need.
There is always somebody around to talk to and query things.
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Review from Julie H (Daughter of Resident) published on 26 January 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum is very happy at the home, she has a nice big room and has definitely improved since being here. She is much more mobile than she was at home and has recently begun to communicate more than she has for years, obviously the activities have helped with this as she has told me a little bit about them.
I am happy that she is in a good place where I don't have to worry that she is taken care of. Thank you!
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Current Review Score: 9.6 (9.635)

Overview of Review Score

The Review Score of 9.6 (9.635) out of 10 for Florence House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.635 for Florence House is calculated as follows: ( (182 Excellents x 5) + (71 Goods x 4) + (13 Satisfactorys x 3) ) ÷ 266 Ratings = 4.635
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Florence House is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 May 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (1)

Julie

Julie Peksen

Job Title: Registered Manager

Our registered Manager is Julie Peksen


Julie started her career in retail and moved into the Health and Social Care sector where she has worked for over 25 years. Julie initially supported people with Learning Disabilities and then moved to a resettlement service working with people who have more complex needs including physical and learning disabilities, She worked her way to become a senior and then got a position as a manager supporting people within the community care services where she managed 3 different services at the same time.


Julie has also had the experience of setting up a service aimed at transition-aged individuals supporting them in their own homes to be independent. This service was expanded with Julie’s oversight to include another home which included mental health and learning disabilities.


Julie has her RMA Level 4 qualification and has ensured all her training is up to date so she has the current knowledge required. Julie has more recently transferred her vast experience and skillsets within the care sector to residential care where she has managed Florence House for the past two years within Safe Harbor.


Julie has an open door policy with a leadership style of nurturing and supporting staff to extend skills and knowledge but also support personal growth. Julie empowers staff, relatives and residents to access what they need and adapts services to meet changing needs and aspirations of all.


Julie would describe herself as having a calm approach and finding solutions to any challenge that she is faced with. She feels this calm approach supports residents and staff to receive what they need and wish.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Florence House to verify any information. View our terms and conditions. Florence House has an Enhanced Service - more info.