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Florence House

Porthill Bank, Porthill, Newcastle-under-Lyme, Staffordshire ST5 0AE
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Staff and the service is faultless. The residents always seem at ease and happyG E(Friend of Resident/Service User)
Florence House, Newcastle-under-Lyme
There's always a happy atmosphere and my partner has settled there and feels safeT W(Partner of Resident/Service User)
Florence House, Newcastle-under-Lyme
food is excellent and the staff look after me really well. I have a large room, and a lovely viewRon H(Resident / Service User)
Florence House, Newcastle-under-Lyme

Florence House has thirty-six comfortable bedrooms and a highly-qualified team of carers, experienced and thoroughly resourced to specialise in both residential and dementia care.

Located in Porthill, Newcastle-under-Lyme, long-term and short-term stays are available from a team that take pride in their community reputation and adherence to regulatory requirements.

High care standards are practised within a loving environment that supports personal freedoms, an active lifestyle and engagement with meaningful lifelong activities.

Facilities include an on-site salon, sensory garden, WiFi throughout and televisions with DVD player in every bedroom.

Care Provided by Florence House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 38 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,080 - £1,350£1,080 - £1,350
Residential Dementia Care£1,080 - £1,350£1,080 - £1,350

Contact Florence House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Beverley Hope(Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: -1
  • Number of floors: 2

Room Information

  • Single Rooms (34)
  • Couples/Companion Rooms (2)
  • Single Rooms with ensuite Wet Room (3)

Visiting

  • If wishing to visit Florence House, please call ahead. However, no appointment is necessary. The home has regular events that everyone is welcome to attend. These can be found on the Facebook page or on the activities calendar in the home. When entering the home please sign into to Florence House's visitor book and ensure to wear one of the visitor's lanyards available in the reception area.

Parking

  • Free on-site car parking facilities which are located to the side of the building, with two entrances just off Porthill Bank.

Florence House Reviews (61)

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9.7

Florence House has a Review Score of 9.7 (9.721) out of 10, based on 29 reviews in the last 2 years. Over all time Florence House has 61 reviews.

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Review from K B (Daughter-in-law of Resident) published on 28 March 2022 Submitted via Website
Overall Experience

My mother-in-law has been exceptionally cared for over the difficult times of late Covid. The Manager has always got time to speak to us and is so caring to all the residents that are in her care. Very lovely staff members as well and the improvements that have recently been done are excellent.

Reply from Julie Peksen, Manager at Florence House

Thank you so much for your kind words from myself and the staff team at Florence House.

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Review from M L (Sister of Resident) published on 16 March 2022 Submitted via Postal Card
Overall Experience

Very happy with the service provided. Knowing that my brother is safe, secure and well looked after by friendly staff.

Reply from Philip Morris, Director at Florence House

Thank you so much for your kind words. We are working on the areas you suggest need improvement and hopefully you will see those imminently.

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Review from J W (Daughter of Resident) published on 15 September 2021 Submitted via Postal Card
Overall Experience

My mother has been a resident at Florence House for a few weeks now. I find the staff very caring and helpful towards my mother and us, as her family.

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Review from Roger W (Son of Resident) published on 6 September 2021 Submitted via Website
Overall Experience

Although it has been a difficult time the last 18 months, the manager and staff have done their utmost to keep the residents safe and relatives informed. When visits were allowed they organised appointments for relatives to visit. My mother has been in Florence House for 2 years and in March my father had to join her. The manager and staff are always friendly and efficient in these difficult circumstances. They treat the residents as if they are relatives of their own families. We, as a family have always have great faith in the staff at Florence House.

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Review from Jane K (Daughter of Resident) published on 9 April 2021 Submitted via Postal Card
Overall Experience

Visited Mum today and held her hand for the first time in over a year. Re-Covid, the whole visit worked well, all the staff are fantastic, each one giving me little bits of information re both Mum and Dad, which gives me great comfort. Managed to see the new flooring in the dining room and lounge through the window; it looks great. Nice to see at these difficult times, improvements being made!

Reply from Karen Leighton, Manager at Florence House
Thank you very much for your kind words they are very much appreciated. I will ensure this is passed on to the team, thank you.

Julie Peksen

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Review from Sarah C (Granddaughter of Resident) published on 26 March 2021 Submitted via Website
Overall Experience

I can't praise the manager and staff team enough for keeping my nan safe during these uncertain times. I have every confidence that my nan is being well looked after and the staff team always contacts me if there are changes. I speak to her regularly on the phone or by video call which has put my mind at ease. I have made a window visit as well and the staff were so welcoming and friendly.

Reply from Philip Morris, Director at Florence House

Thank you for reviewing Florence House. Our staff team will be delighted to hear such kind words. I will ensure to pass on the message. Best wishes.

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Review from Irene W (Wife of Resident) published on 23 March 2020 Submitted via Website
Overall Experience

I am so happy to have my husband in this particular care home. I knew nothing of what to look for in a care home but instinctively I have a feel when I walk in a place and Florence House was right immediately. The Manager was so welcoming and helpful and, indeed, listened to my sorrows on a few occasions. Leaving my husband was very difficult after caring for him myself for many years. Not only are the staff wonderful with the residents but are so compassionate with the family concerned. They were very sympathetic to the challenges that were facing me. My husband is looked after very well in a homely atmosphere and I have spent many hours there watching how they deal with all residents. Their work is very challenging at times but their training comes through and resolves any problems which arise. The food is made on the premises and is very good. After a few problems with the laundry with mixed clothes arriving in my husband's room, I realised his clothes needed identification.

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Review from A D (Daughter of Resident) published on 24 February 2020 Submitted via Postal Card
Overall Experience

The staff are always friendly and try to be accommodating. Dad's room is nice and he is encouraged to make it homely. More outside space would suit my father as he feels a little penned in but I realise it is not easy to make outside space secure.

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Review from J D (Daughter-in-law of Resident) published on 19 December 2019 Submitted via Postal Card
Overall Experience

The care of my mother in law has been very good and overall my husband and I are very satisfied with the care his mum receives. It is a warm and friendly atmosphere where residents are treated as individuals, with dignity and respect. My only issue is that she rarely seems to be wearing the clothes that we have bought her. I appreciate the difficulties associated with this client group and the need for management changes but despite other reminders to staff to purchase additional clothing, this has not happened and she seems to wear others clothes.

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Review from Jean B (Wife of Resident) published on 30 July 2019 Submitted via Postal Card
Overall Experience

I was so impressed with the care, food and facilities. I feel that my husband is safe, happy and well looked after at Florence House.

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Review from Vivian B (Daughter of Resident) published on 2 April 2019 Submitted via Website
Overall Experience

After being the main carer of my mum for the last 10 years, I and the rest of the family were heartbroken when she needed to go into a care home but we are so glad that we chose Florence House. She has settled in really well and because we all live near-by she has a visitor every day. As a frequent visitor, I am always welcomed. The staff here are lovely and very caring, I have seen them deal with lots of situations some of which must be challenging and difficult but everyone is treated with care and respect. Good home cooked food and a home from home atmosphere.

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Review from Martyn D (Son of Resident) published on 29 March 2019 Submitted via Website
Overall Experience

Mum has been here for over three years. Care has been excellent in that time. Staff are very friendly and know her really well. Management and admin also very approachable. Mum was initially very active and she would join in with staff doing little chores which made her very happy. She has slowed down a lot in the past twelve months and the staff have been really good with her. Thank you to the team, it is much appreciated as I now have peace of mind.

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Review from Ron H (Resident / Service User) published on 26 January 2018 Submitted via Website
Overall Experience
I came to Florence House when I could no longer live in the community. The staff are lovely and I get everything I need. The food is excellent and the staff look after me really well. I have a large room, and a lovely view out of my window. We have activities 7 days a week, and we go out regularly to local museums, places of interest and even the pub for lunch.

This was the best move I made, as I can't praise the staff enough for their care and patience shown, not only to me, but to the other residents too. Thank you to all.

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Review from Jan C (Friend of Resident) published on 27 June 2017 Submitted via Postal Card
Overall Experience

I was extremely impressed by the friendliness of the home and staff. Residents seemed to be really happy and cared for. Plenty of laughter and joking. I would recommend this home to anyone.

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Review from Mark B (Son of Resident) published on 16 May 2017 Submitted via Website
Overall Experience

A huge thank you to the genuine, caring and professional staff for looking after mum for 18 months. It's a big worry when a loved one goes into care but we always felt mum was safe and very well looked after by the staff from the beginning to the end.

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Review from Michael E (Son of Resident) published on 3 March 2017 Submitted via Postal Card
Overall Experience

My mother went into Florence House for respite care on December 3rd 2016. Initially, my thoughts were mixed as to what this would achieve and also how my mother would react and also how she would be treated. Six weeks on and her stay has become permanent. She is safe, well looked after and happy. The staff are kind and attentive and also loving towards the residents. I would recommend Florence House to anyone looking for dementia care for a loved one.

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Review from T W (Partner of Resident) published on 10 February 2016 Submitted via Postal Card
Overall Experience

My partner has been a resident at Florence House for 18 months and I've found the staff there are very friendly, helpful and very welcoming. There's always a happy atmosphere and my partner has settled there and feels safe. I never thought that would happen.

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Review from Caroline S (Friend of Resident) published on 9 February 2016 Submitted via Website
Overall Experience

The staff are always smiling, helpful and approachable. Residents appear happy and content to be there and are always treated with respect and dignity. All of the staff muck in and help out where needed.

Always some sort of activity going on within the home and residents are also taken to outside activities as well.

All in all a great place to be!!!! My mind is at ease knowing that once I have visited my loved one they are in great hands after I have left!!!

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Review from P S (Son of Resident) published on 1 February 2016 Submitted via Postal Card
Overall Experience

After putting my mum into Florence House care home it was like having a load lifted off my shoulders to know she was safe, looked after, kept clean, medication sorted, fed properly. All the staff are all friendly and helpful and if I need to know anything it would be sorted straight away. I am really pleased that my mum is cared for.

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Review from G E (Friend of Resident) published on 26 January 2016 Submitted via Website
Overall Experience
Always made to feel welcome, warm and friendly atmosphere. Staff and the service is faultless.
The residents always seem at ease and happy, staff meet their every need.

There is always somebody around to talk to and query things.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 May 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 30 June 2026

residential dementia, residential, respite

News (0) & Events (0)

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Awards / Recognitions (1)

  • 15 Feb 2016Recipient: Florence House

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