Average costs per week for care homes owned by Safe Harbor by care type provided. The weekly fees are calculated using the starting price for self-funded care provided by Safe Harbor, based on 3 out of 3 settings.

Keep in mind that fees can vary between providers and factors such as specific needs, location, room type and more can affect costs. For more information on care home fees across the UK and advice on how to pay, see our care home fees guide .

Which Safe Harbor Care Homes have the highest review score?

Florence House , Agnes and Arthur & The Place Up Hanley Ltd have the highest review score.

Safe Harbor | 3 Care Homes

Review of
Florence House
from D K (Daughter of Resident) published on 10 December 2025 Submitted via Website • Report

Overall Experience

Highly recommend great staff and management. Very caring and approachable staff. Room bright clean and furnished to a good standard. Mother is very difficult to deal with patient and caring staff. Very satisfied.

Reply from Julie Walker, Manager at Florence HouseThank you so much for your lovely comments which we will be sure to share with our team.

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Review of
Florence House
from Gaynor I (Daughter of Resident) published on 10 December 2025 Submitted via Postal Card • Report

Overall Experience

My dad has just been to Florence House for 2 weeks' respite care and has described his stay there as "absolutely wonderful". The members of staff are the best, nothing has been too much trouble, they even took Dad & other residents to his local pub of which he loved. Thank you so much to Ben, Hannah

and the rest of the team for everything & for taking good care of my dad.

Reply from Julie Walker, Manager at Florence HouseThank you for your positive comments which we will be sure to share with the team. We are so pleased to hear that your Dad had a wonderful stay with us here at Florence House.

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Review of
Florence House
from Richard Jeffrey F (Husband of Resident) published on 8 December 2025 Submitted via Website • Report

Overall Experience

My wife has been a resident in Florence house Newcastle Staffs ,for quite some time and I can't thank the staff and management enough for their kindness and consideration they have shown to my wife and myself ,during what is a major trauma to both our lives.

Reply from Sarah Talbot, Head of care at Florence HouseThank you so much for your kind words which we will share with our team, who I am sure will be very happy to receive such wonderful feedback.

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Review of
Agnes and Arthur
from Margaret N (Wife of Resident) published on 3 December 2025 Submitted via Postal Card • Report

Overall Experience

I have been extremely pleased with my experience so far of this care home. My husband has not been in a home before and is finding settling in difficult. However, the staff could not be more caring and understanding. The home is adequately furnished and clean. His room is kept very clean with all the

essentials. His clothing is laundered to a very high standard and beautifully ironed. The food is varied and well presented, with a choice of menus. There is a good choice of activities planned and well organised, and the staff will discuss the arrangements with the family. So, with well trained, helpful, and caring staff, I am pleased that, since my husband now needs to be a resident in a care home, he is in the care of Agnes and Arthur.

Reply from Jorge Finn, Registered Manager at Agnes and ArthurThank you so much for taking the time to share your kind words. We understand how difficult it can be when a loved one moves into a care home for the first time, and we are truly pleased to hear that our team has been able to support your husband during this period of adjustment.

Our staff work hard to provide compassionate, person-centred care, so it means a great deal to know that their understanding and patience have made a positive difference. We're also glad that you are happy with the cleanliness of the home, the standard of laundry, the quality of meals, and the variety of activities available.

We strive to create a comfortable and supportive environment for all our residents, and your feedback reassures us that we are achieving this. Thank you again for your trust in us. It is a privilege to care for your husband, and we will continue to do everything we can to help him feel settled and at home.

Warm regards,
The Team at Agnes & Arthur

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Review of
Florence House
from David P (Son of Resident) published on 2 December 2025 Submitted via Postal Card • Report

Overall Experience

Home is both clean & tidy, staff pleasent and general mood is high. Mum feels safe and is happy.

Reply from Sarah Talbot, Head of care at Florence HouseThankyou for taking the time to write a review and for your positive feedback which we will share with the team.

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Review of
Florence House
from H M (Niece of Resident) published on 27 November 2025 Submitted via Postal Card • Report

Overall Experience

Very caring and attentive staff. Good programme of activities and outings for the residents. They have improved the general decoration of the building and rooms over the last year.

Reply from Sarah Talbot, Head of care at Florence HouseThank you for taking the time to complete a review for Florence House and your positive comments which we will share with the team.

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Review of
Florence House
from Susan S (Daughter of Resident) published on 27 November 2025 Submitted via Postal Card • Report

Overall Experience

I feel mum is more at home here as it's a lot smaller and she can get to the toilets more easy. She walks all the way around and at the other care home she was always pushed around in her wheelchair so in a way she was never mobile, but now they have got mum walking everywhere and she feels more happy

and safer, especially at night, they come to her as soon as she gets out of bed, there at the other home she had to wait for someone to come and it could take a while sometimes.

Reply from Julie Walker, Manager at Florence HouseThank you for taking the time to review Florence House and your positive comments which we will share with the team

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Review of
Florence House
from Christine B (Daughter of Resident) published on 27 November 2025 Submitted via Postal Card • Report

Overall Experience

Dad on respite at Florence House, lovely clean place, lovely staff, very clean, lovely rooms.

Reply from Julie Walker, Manager at Florence HouseThankyou for taking the time to write a review and for your positive feedback which we will share with the team

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Review of
Florence House
from Gail K (Daughter of Resident) published on 19 November 2025 Submitted via Postal Card • Report

Overall Experience

Lovely home, they look after Mum very well. I am so glad she is there till the end of her life. I know she is happy there. First class care home. x

Reply from Sarah Talbot, Head of care at Florence HouseThank you so much for your kinds words, we are so happy your mum has settled in so well, which we will share with our team. Thank you for your wonderful feedback.

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Review of
Florence House
from Wendy D (Daughter of Resident) published on 19 November 2025 Submitted via Postal Card • Report

Overall Experience

So happy we found Florence House Mum has settled really well, better than we ever thought. The staff are so friendly and helpful, and there is always something going on from Halloween parties to 60's night. I highly recommend Florence House to anyone.

Reply from Sarah Talbot, Head of care at Florence HouseThank you so much for your kinds words, we are so happy your mum has settled in so well, which we will share with our team. Thank you for your wonderful feedback.

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Review of
The Place Up Hanley Ltd
from S S (Granddaughter of Resident) published on 15 September 2025 Submitted via Website • Report

Overall Experience

Absolutely amazing, not only was my grandad supported with the change of moving into a care home, but us as a family were too. This is a big decision and is difficult for all involved. We were involved with his care planning, which enabled us to ensure he was cared for correctly. He has been so happy

here, he has made a great group of friends, we stand back and watch him before we make our presence known to him and we can see he is so comfortable here. Best decision we made for him, he has become unsociable whilst at home, he is now as sociable as he was before. Lovely staff, clean home and very welcoming.

Reply from Lisa Bibby, Registered Manager at The Place Up Hanley LtdThank you for taking the time to provide such lovely feedback. We really appreciate this as a team and we are pleased that your grandad has settled in well and his social life has improved. We would welcome you to speak to a member of the team to share your thoughts and suggestions regarding food and drink as we are always looking to change and adapt our menu.

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Review of
Agnes and Arthur
from L J (Daughter of Resident) published on 3 September 2025 Submitted via Website • Report

Overall Experience

My mum lives in Agnes and Arthur where she is settled and has a good relationship with the staff. They all identify to her needs with care. I once had a minor concern which I discussed with the manager. He dealt with it immediately, effectively and professionally. I was very happy with the result

and feel confident to be able to talk to him again should it be needed. All of the staff are friendly and approachable.

Reply from Jorge Finn, Registered Manager at Agnes and ArthurThank you very much for your review and your kind words. We are grateful to be able to work alongside the individuals we support and their loved ones in a collaborative and person-centred way. Your feedback is pivotal to our development as a home and will always be treated with importance.

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Review of
Florence House
from M H (Friend of Resident) published on 29 August 2025 Submitted via Postal Card • Report

Overall Experience

Very welcoming and friendly, very nice atmosphere. Lovely relationships between staff and residents. Fire drill took place - all procedures followed.

Reply from Philip Morris, Managing Director at Florence HouseThank you so much for such a lovely review. We will be sure to share your comments with our team.

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Review of
Florence House
from Maria J (Daughter of Resident) published on 28 August 2025 Submitted via Website • Report

Overall Experience

My decision to put my mum in a care home was a very difficult decision. However, the care my mum received at Florence House was caring, respectful, understanding and supportive. Her dignity was considered at all times. I was kept informed immediately should the need arise. There is a warmth that emits

from Florence House which is created by a team of dedicated staff whose paramount aim is the care of the residents at all times. My sincere thanks to them all.

Reply from Philip Morris, Managing Director at Florence HouseThank you so much for your kind words which we will share with our team, who i am sure will be very happy to receive such wonderful feedback

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Review of
Agnes and Arthur
from June B (Sister of Resident) published on 22 August 2025 Submitted via Website • Report

Overall Experience

My brother came to Agnes & Arthur in July, in a matter of hours the transformation of my brother was unbelievable as for the first time in many many months he looked amazing dressed and had a smile we had not seen for a very long time & was having a ice cream from a ice cream van which the home had

arranged for the residents
The management, the carer's the entertainment staff, cleaners & not forgetting the kitchen staff as the food is fabulous we the brothers & sisters of our brother we thank you

Reply from Philip Morris, Managing Director at Agnes and ArthurThank you so much for your wonderful feedback. We will be certain to share this with our team, who will really appreciate your comments. Thank you so much.

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Review of
Florence House
from Tanya H (Daughter-in-law of Resident) published on 18 August 2025 Submitted via Website • Report

Overall Experience

From the moment we entered the care home the staff greeted us warmly and welcomed my mother in law into the home and showed her around and made her feel at ease . They listened to her needs and likes/dislikes and took all of this on board.
Staff go above and beyond for the residents . The manager,

care staff, nurses, events team were all very friendly , professional and extremely caring. We could leave my mother in law at the home and feel easy about doing this while we went on holiday . I can recommend this home to anyone and would use it again without a doubt. Thanks to all the staff for their kindness towards my mother in law .

Reply from Philip Morris, Managing Director at Florence HouseThank you so much for your kind words which we will share with our team

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Review of
Florence House
from G K (Relative of Resident) published on 7 August 2025 Submitted via Postal Card • Report

Overall Experience

Friendly and helpful staff from start to finish.

Reply from Sarah Talbot, Head of care at Florence HouseThis is lovely to hear, Thank you for your kind words. I will pass this on to all our staff.

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Review of
Agnes and Arthur
from Susan C (Wife of Resident) published on 27 June 2025 Submitted via Postal Card • Report

Overall Experience

I had an excellent show a round the home, when looking for somewhere for my husband to be happy and cared for. My husband came into the home on April 2nd 2025, after just four weeks I could see a big difference in him, happy settled and his appearance. The home has very high morale amongst all staff

members. Their own activities staff keeping activities and outings going each day is so good for every one in the home. Also good home cooked food. Thank you everyone.

Reply from Philip Morris, Director at Agnes and ArthurThank you so much for your kind words! Were thrilled to hear that your happy with the care and activities that we provide. Our team works hard to ensure that every individual feels, supported, engaged, and valued, so its incredibly rewarding to know that our effort is making a difference. We truly appreciate your feedback and your trust in us!

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Review of
Florence House
from Debbie D (Daughter of Resident) published on 16 May 2025 Submitted via Postal Card • Report

Overall Experience

I can't thank you enough for the loving care your staff are showing towards not only my mum but to us as a family. Nothing is too much trouble, even providing a shoulder to cry on when we are overwhelmed with mum's dementia. The staff's knowledge and understanding are second to none. Knowing that mum

is cared for to such a high standard takes away a lot of stress and guilt. A**** Florence House, and thank you from the bottom of my heart.

Reply from Beverley Hope, Manager at Florence HouseThank you so much for taking the time to write such a positive review regarding the care your Mum is receiving here at Florence House. I will share your kind words with the team. Many thanks

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Review of
Florence House
from D K (Brother of Resident) published on 29 April 2025 Submitted via Website • Report

Overall Experience

My brother has been a resident here for quite a number of years now, we've not always been happy with things but that has changed recently and things have improved quite a lot. He gets trips out on a regular basis, there are lots of activities and on the whole the staff are sensitive and caring.

Reply from Philip Morris, Director at Florence HouseThank you so much for such a wonderful review. We will share this with the team, they will really appreciate your positive comments. We hope that you will continue to see further improvements in the home moving forward. Thank you again

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Type of Care Provided	Average Weekly Cost
Residential Care	£1,080
Residential Dementia Care	£1,080
All Care Types	£1,080

Care Homes Owned by Safe Harbor

Safe Harbor Locations (3)

Safe Harbor Reviews (175)

Florence House

Florence House

Florence House

Agnes and Arthur

Florence House

Florence House

Florence House

Florence House

Florence House

Florence House

The Place Up Hanley Ltd

Agnes and Arthur

Florence House

Florence House

Agnes and Arthur

Florence House

Florence House

Agnes and Arthur

Florence House

Florence House

Awards / Recognitions (0)

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Costs for care homes owned by Safe Harbor

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