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Care Homes Owned by Safe Harbor

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9.0 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Safe Harbor
Safe Harbor are a Midlands-based care provider that has built up a sound reputation for caring environments, quality provision and versatile care delivery. All staff are highly trained and experienced, while being expected to adhere to the company's vision of achieving friendly and positive atmospheres in which clients feel respected and at ease.

The company aspires to remain at the forefront of personalisation, with staff constantly developing their skills and innovative approaches towards mental and physical health requirements incorporated into individualised care plans.

Safe Harbor Locations (3)

 - Browse 3 Care Homes owned by Safe Harbor
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Florence House
Porthill Bank, Porthill, Newcastle-under-Lyme ST5 0AE 
9.7 55 reviews
Florence House, Newcastle-under-Lyme, Staffordshire
"I would like to express my thanks to all staff at Florence House. All the staff go above and beyond to ensure the safety of all residents.…"   Read all 55 reviews
  • from £1,080 / week
  • 38 Rooms
Location Type Care Home

Florence House has thirty-six comfortable bedrooms and a highly-qualified team of carers, experienced and thoroughly resourced to specialise in both residential and dementia care. Located in ... Read more about Florence House

Older Person Care Younger Adult Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
  • Mental Health Care
The Place Up Hanley Ltd
Wooliscroft Road, Bucknall, Stoke-on-Trent ST2 9HP 
9.2 60 reviews
The Place Up Hanley Ltd, Stoke-on-Trent, Staffordshire
"All the staff at The Place up Hanley are kind, considerate and helpful. They keep you up to date with the health and any issues in relation…"   Read all 60 reviews
  • from £1,080 / week
  • 51 Rooms
Location Type Care Home

The Place Up Hanley care home is based in a quiet residential area of Bucknall, Stoke-on-Trent, Staffordshire. The home offers excellent facilities with fully-refurbished living rooms, communal ... Read more about The Place Up Hanley Ltd

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
  • Mental Health Care
Agnes and Arthur
Moorland View, Bradeley, Stoke-on-Trent ST6 7NG 
8.1 61 reviews
Agnes and Arthur, Stoke-on-Trent, Staffordshire
"I have been extremely pleased with my experience so far of this care home. My husband has not been in a home before and is finding settling…"   Read all 61 reviews
  • from £1,080 / week
  • 50 Rooms
Location Type Care Home

Agnes and Arthur is a fully refurbished and renovated care home for the elderly. Located in a quiet residential area of Bradeley, Stoke-on-Trent, Staffordshire. The home specialises in catering for ... Read more about Agnes and Arthur

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
  • Mental Health Care

Safe Harbor Reviews (176)

9.0

Safe Harbor has a Group Review Score of 9.0 (9.017) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Safe Harbor must have a Review Score.

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Review of

Florence House

from J B (Daughter of Resident) published on 23 February 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff team work very hard to make this a home for all the residents. Senior staff are permanent and take time to understand each resident, their needs and personality. The reassurance of the continuity of familiar, friendly faces has allowed my father to relax and enjoy his days over 2 and a half
years. The training of new staff and their absorption into the staff team is done in a structured, calm and professional atmosphere. I am glad my father lives in such a warm and welcoming place.
Reply from Beverley Hope, Manager at Florence HouseThank so much for your lovely review. We are delighted to hear that your dad is happy and well cared for by our team and that you feel confident in the care he receives. Your kind words mean a great deal to our whole team. Thank you
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Review of

Florence House

from J M (Daughter of Resident) published on 3 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to express my thanks to all staff at Florence House. All the staff go above and beyond to ensure the safety of all residents. My dad has been with Florence House for 2 and a half years, and I am really happy with the level of care he receives. I am well informed of current situations that
arise with his care and I am kept up to date with any medical changes. This home has a welcoming family atmosphere, under new management, who have managed to turn it into a lovely, safe and secure home, that I would recommend.
Reply from Sarah Talbot, Head of care at Florence HouseThank you so much for your kind words which we will share with our team, who I am sure will be very happy to receive such wonderful feedback.
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Review of

The Place Up Hanley Ltd

from D A (Daughter of Resident) published on 3 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff at The Place up Hanley are kind, considerate and helpful. They keep you up to date with the health and any issues in relation to your loved one. There are plenty of activities available and good choice of food. The care home is nice and bright and homely.
Reply from Lisa Bibby, Registered Manager at The Place Up Hanley LtdThank you for taking the time to share such positive feedback. It is greatly appreciated by the team.
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Review of

Florence House

from D K (Daughter of Resident) published on 10 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Highly recommend great staff and management. Very caring and approachable staff. Room bright clean and furnished to a good standard. Mother is very difficult to deal with patient and caring staff. Very satisfied.
Reply from Julie Walker, Manager at Florence HouseThank you so much for your lovely comments which we will be sure to share with our team.
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Review of

Florence House

from Gaynor I (Daughter of Resident) published on 10 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has just been to Florence House for 2 weeks' respite care and has described his stay there as "absolutely wonderful". The members of staff are the best, nothing has been too much trouble, they even took Dad & other residents to his local pub of which he loved. Thank you so much to Ben, Hannah
and the rest of the team for everything & for taking good care of my dad.
Reply from Julie Walker, Manager at Florence HouseThank you for your positive comments which we will be sure to share with the team. We are so pleased to hear that your Dad had a wonderful stay with us here at Florence House.
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Review of

Florence House

from Richard Jeffrey F (Husband of Resident) published on 8 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife has been a resident in Florence house Newcastle Staffs ,for quite some time and I can't thank the staff and management enough for their kindness and consideration they have shown to my wife and myself ,during what is a major trauma to both our lives.
Reply from Sarah Talbot, Head of care at Florence HouseThank you so much for your kind words which we will share with our team, who I am sure will be very happy to receive such wonderful feedback.
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Review of

Agnes and Arthur

from Margaret N (Wife of Resident) published on 3 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been extremely pleased with my experience so far of this care home. My husband has not been in a home before and is finding settling in difficult. However, the staff could not be more caring and understanding. The home is adequately furnished and clean. His room is kept very clean with all the
essentials. His clothing is laundered to a very high standard and beautifully ironed. The food is varied and well presented, with a choice of menus. There is a good choice of activities planned and well organised, and the staff will discuss the arrangements with the family. So, with well trained, helpful, and caring staff, I am pleased that, since my husband now needs to be a resident in a care home, he is in the care of Agnes and Arthur.
Reply from Jorge Finn, Registered Manager at Agnes and ArthurThank you so much for taking the time to share your kind words. We understand how difficult it can be when a loved one moves into a care home for the first time, and we are truly pleased to hear that our team has been able to support your husband during this period of adjustment.

Our staff work hard to provide compassionate, person-centred care, so it means a great deal to know that their understanding and patience have made a positive difference. We're also glad that you are happy with the cleanliness of the home, the standard of laundry, the quality of meals, and the variety of activities available.

We strive to create a comfortable and supportive environment for all our residents, and your feedback reassures us that we are achieving this. Thank you again for your trust in us. It is a privilege to care for your husband, and we will continue to do everything we can to help him feel settled and at home.

Warm regards,
The Team at Agnes & Arthur
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Review of

Florence House

from David P (Son of Resident) published on 2 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home is both clean & tidy, staff pleasent and general mood is high. Mum feels safe and is happy.
Reply from Sarah Talbot, Head of care at Florence HouseThankyou for taking the time to write a review and for your positive feedback which we will share with the team.
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Review of

Florence House

from H M (Niece of Resident) published on 27 November 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very caring and attentive staff. Good programme of activities and outings for the residents. They have improved the general decoration of the building and rooms over the last year.
Reply from Sarah Talbot, Head of care at Florence HouseThank you for taking the time to complete a review for Florence House and your positive comments which we will share with the team.
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Review of

Florence House

from Susan S (Daughter of Resident) published on 27 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel mum is more at home here as it's a lot smaller and she can get to the toilets more easy. She walks all the way around and at the other care home she was always pushed around in her wheelchair so in a way she was never mobile, but now they have got mum walking everywhere and she feels more happy
and safer, especially at night, they come to her as soon as she gets out of bed, there at the other home she had to wait for someone to come and it could take a while sometimes.
Reply from Julie Walker, Manager at Florence HouseThank you for taking the time to review Florence House and your positive comments which we will share with the team
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Review of

Florence House

from Christine B (Daughter of Resident) published on 27 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad on respite at Florence House, lovely clean place, lovely staff, very clean, lovely rooms.
Reply from Julie Walker, Manager at Florence HouseThankyou for taking the time to write a review and for your positive feedback which we will share with the team
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Review of

Florence House

from Gail K (Daughter of Resident) published on 19 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely home, they look after Mum very well. I am so glad she is there till the end of her life. I know she is happy there. First class care home. x
Reply from Sarah Talbot, Head of care at Florence HouseThank you so much for your kinds words, we are so happy your mum has settled in so well, which we will share with our team. Thank you for your wonderful feedback.
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Review of

Florence House

from Wendy D (Daughter of Resident) published on 19 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
So happy we found Florence House Mum has settled really well, better than we ever thought. The staff are so friendly and helpful, and there is always something going on from Halloween parties to 60's night. I highly recommend Florence House to anyone.
Reply from Sarah Talbot, Head of care at Florence HouseThank you so much for your kinds words, we are so happy your mum has settled in so well, which we will share with our team. Thank you for your wonderful feedback.
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Review of

Agnes and Arthur

from L J (Daughter of Resident) published on 3 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum lives in Agnes and Arthur where she is settled and has a good relationship with the staff. They all identify to her needs with care. I once had a minor concern which I discussed with the manager. He dealt with it immediately, effectively and professionally. I was very happy with the result
and feel confident to be able to talk to him again should it be needed. All of the staff are friendly and approachable.
Reply from Jorge Finn, Registered Manager at Agnes and ArthurThank you very much for your review and your kind words. We are grateful to be able to work alongside the individuals we support and their loved ones in a collaborative and person-centred way. Your feedback is pivotal to our development as a home and will always be treated with importance.
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Review of

Florence House

from M H (Friend of Resident) published on 29 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very welcoming and friendly, very nice atmosphere. Lovely relationships between staff and residents. Fire drill took place - all procedures followed.
Reply from Philip Morris, Managing Director at Florence HouseThank you so much for such a lovely review. We will be sure to share your comments with our team.
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Review of

Florence House

from Maria J (Daughter of Resident) published on 28 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My decision to put my mum in a care home was a very difficult decision. However, the care my mum received at Florence House was caring, respectful, understanding and supportive. Her dignity was considered at all times. I was kept informed immediately should the need arise. There is a warmth that emits
from Florence House which is created by a team of dedicated staff whose paramount aim is the care of the residents at all times. My sincere thanks to them all.
Reply from Philip Morris, Managing Director at Florence HouseThank you so much for your kind words which we will share with our team, who i am sure will be very happy to receive such wonderful feedback
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Review of

Agnes and Arthur

from June B (Sister of Resident) published on 22 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother came to Agnes & Arthur in July, in a matter of hours the transformation of my brother was unbelievable as for the first time in many many months he looked amazing dressed and had a smile we had not seen for a very long time & was having a ice cream from a ice cream van which the home had
arranged for the residents
The management, the carer's the entertainment staff, cleaners & not forgetting the kitchen staff as the food is fabulous we the brothers & sisters of our brother we thank you
Reply from Philip Morris, Managing Director at Agnes and ArthurThank you so much for your wonderful feedback. We will be certain to share this with our team, who will really appreciate your comments. Thank you so much.
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Review of

Florence House

from Tanya H (Daughter-in-law of Resident) published on 18 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the moment we entered the care home the staff greeted us warmly and welcomed my mother in law into the home and showed her around and made her feel at ease . They listened to her needs and likes/dislikes and took all of this on board.
Staff go above and beyond for the residents . The manager,
care staff, nurses, events team were all very friendly , professional and extremely caring. We could leave my mother in law at the home and feel easy about doing this while we went on holiday . I can recommend this home to anyone and would use it again without a doubt. Thanks to all the staff for their kindness towards my mother in law .
Reply from Philip Morris, Managing Director at Florence HouseThank you so much for your kind words which we will share with our team
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Review of

Florence House

from G K (Relative of Resident) published on 7 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly and helpful staff from start to finish.
Reply from Sarah Talbot, Head of care at Florence HouseThis is lovely to hear, Thank you for your kind words. I will pass this on to all our staff.
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Review of

Agnes and Arthur

from Susan C (Wife of Resident) published on 27 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I had an excellent show a round the home, when looking for somewhere for my husband to be happy and cared for. My husband came into the home on April 2nd 2025, after just four weeks I could see a big difference in him, happy settled and his appearance. The home has very high morale amongst all staff
members. Their own activities staff keeping activities and outings going each day is so good for every one in the home. Also good home cooked food. Thank you everyone.
Reply from Philip Morris, Director at Agnes and ArthurThank you so much for your kind words! Were thrilled to hear that your happy with the care and activities that we provide. Our team works hard to ensure that every individual feels, supported, engaged, and valued, so its incredibly rewarding to know that our effort is making a difference. We truly appreciate your feedback and your trust in us!
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Frequently Asked Questions about Safe Harbor

Costs for care homes owned by Safe Harbor

Average costs per week for care homes owned by Safe Harbor by care type provided. The weekly fees are calculated using the starting price for self-funded care provided by Safe Harbor, based on 3 out of 3 settings.
Type of Care Provided Average Weekly Cost
Residential Care £1,080
Residential Dementia Care £1,080
All Care Types £1,080
Keep in mind that fees can vary between providers and factors such as specific needs, location, room type and more can affect costs. For more information on care home fees across the UK and advice on how to pay, see our care home fees guide.

How many Care Homes does Safe Harbor own?

Safe Harbor own 3 Care Homes.

Which Safe Harbor Care Homes have the highest review score?

Florence House, The Place Up Hanley Ltd & Agnes and Arthur have the highest review score.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Safe Harbor to verify any information. View our terms and conditions. Safe Harbor has a Platinum Service – more info.