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Care Homes Owned by Safe Harbor

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9.5 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Safe Harbor
Safe Harbor are a Midlands-based care provider that has built up a sound reputation for caring environments, quality provision and versatile care delivery. All staff are highly trained and experienced, while being expected to adhere to the company's vision of achieving friendly and positive atmospheres in which clients feel respected and at ease.

The company aspires to remain at the forefront of personalisation, with staff constantly developing their skills and innovative approaches towards mental and physical health requirements incorporated into individualised care plans.

Safe Harbor Locations (3)

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3 Care Homes owned by Safe Harbor
Florence House

Porthill Bank, Porthill, Newcastle-under-Lyme ST5 0AE 

9.6 46 reviews
"Very welcoming and friendly, very nice atmosphere. Lovely relationships between staff and residents. Fire drill took place - all procedures…"   Read all 46 reviews
Location Type Care Home

Florence House has thirty-six comfortable bedrooms and a highly-qualified team of carers, experienced and thoroughly resourced to specialise in both residential and dementia care. Located in Porthill, Newcastle-under-Lyme, long-term and short-term… Read more about Florence House

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Younger Adults
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Visual / Hearing Impairment
  • Acquired Brain Injury
  • Alcohol / Drug Misuse
  • 38 Rooms from £1,080 / week
Agnes and Arthur

Moorland View, Bradeley, Stoke-on-Trent ST6 7NG 

9.5 60 reviews
"My mum lives in Agnes and Arthur where she is settled and has a good relationship with the staff. They all identify to her needs with care.…"   Read all 60 reviews
Location Type Care Home

Agnes and Arthur is a fully refurbished and renovated care home for the elderly. Located in a quiet residential area of Bradeley, Stoke-on-Trent, Staffordshire. The home specialises in catering for people diagnosed with dementia. Safe Harbor acquired… Read more about Agnes and Arthur

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Visual / Hearing Impairment
  • Acquired Brain Injury
  • 50 Rooms from £1,080 / week
The Place Up Hanley Ltd

Wooliscroft Road, Bucknall, Stoke-on-Trent ST2 9HP 

9.3 60 reviews
"Absolutely amazing, not only was my grandad supported with the change of moving into a care home, but us as a family were too. This is a…"   Read all 60 reviews
Location Type Care Home

The Place Up Hanley care home is based in a quiet residential area of Bucknall, Stoke-on-Trent, Staffordshire. The home offers excellent facilities with fully-refurbished living rooms, communal rooms and dining area finished to the highest standard.… Read more about The Place Up Hanley Ltd

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Visual / Hearing Impairment
  • Acquired Brain Injury
  • Alcohol / Drug Misuse
  • 51 Rooms from £1,080 / week

Safe Harbor Reviews (166)

9.5

Safe Harbor has a Group Review Score of 9.5 (9.481) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Safe Harbor must have a Review Score.

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Review of

The Place Up Hanley Ltd

from S S (Granddaughter of Resident) published on 15 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Absolutely amazing, not only was my grandad supported with the change of moving into a care home, but us as a family were too. This is a big decision and is difficult for all involved. We were involved with his care planning, which enabled us to ensure he was cared for correctly. He has been so happy
here, he has made a great group of friends, we stand back and watch him before we make our presence known to him and we can see he is so comfortable here. Best decision we made for him, he has become unsociable whilst at home, he is now as sociable as he was before. Lovely staff, clean home and very welcoming.
Reply from Lisa Bibby, Registered Manager at The Place Up Hanley Ltd

Thank you for taking the time to provide such lovely feedback. We really appreciate this as a team and we are pleased that your grandad has settled in well and his social life has improved. We would welcome you to speak to a member of the team to share your thoughts and suggestions regarding food and drink as we are always looking to change and adapt our menu.

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Review of

Agnes and Arthur

from L J (Daughter of Resident) published on 3 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum lives in Agnes and Arthur where she is settled and has a good relationship with the staff. They all identify to her needs with care. I once had a minor concern which I discussed with the manager. He dealt with it immediately, effectively and professionally. I was very happy with the result
and feel confident to be able to talk to him again should it be needed. All of the staff are friendly and approachable.
Reply from Jorge Finn, Registered Manager at Agnes and Arthur

Thank you very much for your review and your kind words. We are grateful to be able to work alongside the individuals we support and their loved ones in a collaborative and person-centred way. Your feedback is pivotal to our development as a home and will always be treated with importance.

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Review of

Florence House

from M H (Friend of Resident) published on 29 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very welcoming and friendly, very nice atmosphere. Lovely relationships between staff and residents. Fire drill took place - all procedures followed.
Reply from Philip Morris, Managing Director at Florence House

Thank you so much for such a lovely review. We will be sure to share your comments with our team.

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Review of

Florence House

from Maria J (Daughter of Resident) published on 28 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My decision to put my mum in a care home was a very difficult decision. However, the care my mum received at Florence House was caring, respectful, understanding and supportive. Her dignity was considered at all times. I was kept informed immediately should the need arise. There is a warmth that emits
from Florence House which is created by a team of dedicated staff whose paramount aim is the care of the residents at all times. My sincere thanks to them all.
Reply from Philip Morris, Managing Director at Florence House

Thank you so much for your kind words which we will share with our team, who i am sure will be very happy to receive such wonderful feedback

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Review of

Agnes and Arthur

from June B (Sister of Resident) published on 22 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother came to Agnes & Arthur in July, in a matter of hours the transformation of my brother was unbelievable as for the first time in many many months he looked amazing dressed and had a smile we had not seen for a very long time & was having a ice cream from a ice cream van which the home had
arranged for the residents
The management, the carer's the entertainment staff, cleaners & not forgetting the kitchen staff as the food is fabulous we the brothers & sisters of our brother we thank you
Reply from Philip Morris, Managing Director at Agnes and Arthur

Thank you so much for your wonderful feedback. We will be certain to share this with our team, who will really appreciate your comments. Thank you so much.

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Review of

Florence House

from Tanya H (Daughter-in-law of Resident) published on 18 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the moment we entered the care home the staff greeted us warmly and welcomed my mother in law into the home and showed her around and made her feel at ease . They listened to her needs and likes/dislikes and took all of this on board.
Staff go above and beyond for the residents . The manager,
care staff, nurses, events team were all very friendly , professional and extremely caring. We could leave my mother in law at the home and feel easy about doing this while we went on holiday . I can recommend this home to anyone and would use it again without a doubt. Thanks to all the staff for their kindness towards my mother in law .
Reply from Philip Morris, Managing Director at Florence House

Thank you so much for your kind words which we will share with our team

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Review of

Florence House

from G K (Relative of Resident) published on 7 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly and helpful staff from start to finish.
Reply from Sarah Talbot, Head of care at Florence House

This is lovely to hear, Thank you for your kind words. I will pass this on to all our staff.

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Review of

Agnes and Arthur

from Susan C (Wife of Resident) published on 27 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I had an excellent show a round the home, when looking for somewhere for my husband to be happy and cared for. My husband came into the home on April 2nd 2025, after just four weeks I could see a big difference in him, happy settled and his appearance. The home has very high morale amongst all staff
members. Their own activities staff keeping activities and outings going each day is so good for every one in the home. Also good home cooked food. Thank you everyone.
Reply from Philip Morris, Director at Agnes and Arthur

Thank you so much for your kind words! Were thrilled to hear that your happy with the care and activities that we provide. Our team works hard to ensure that every individual feels, supported, engaged, and valued, so its incredibly rewarding to know that our effort is making a difference. We truly appreciate your feedback and your trust in us!

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Review of

Florence House

from Debbie D (Daughter of Resident) published on 16 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can't thank you enough for the loving care your staff are showing towards not only my mum but to us as a family. Nothing is too much trouble, even providing a shoulder to cry on when we are overwhelmed with mum's dementia. The staff's knowledge and understanding are second to none. Knowing that mum
is cared for to such a high standard takes away a lot of stress and guilt. A**** Florence House, and thank you from the bottom of my heart.
Reply from Beverley Hope, Manager at Florence House

Thank you so much for taking the time to write such a positive review regarding the care your Mum is receiving here at Florence House. I will share your kind words with the team. Many thanks

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Review of

Florence House

from D K (Brother of Resident) published on 29 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother has been a resident here for quite a number of years now, we've not always been happy with things but that has changed recently and things have improved quite a lot. He gets trips out on a regular basis, there are lots of activities and on the whole the staff are sensitive and caring.
Reply from Philip Morris, Director at Florence House

Thank you so much for such a wonderful review. We will share this with the team, they will really appreciate your positive comments. We hope that you will continue to see further improvements in the home moving forward. Thank you again

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Review of

Florence House

from R G (Husband of Resident) published on 29 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
To whom it may concern, I was very anxious when the family and I decided that my wife needed a care home as I had cared for her for over 3 years, and realised that we could only do so much for her. After my daughters visited several homes, it was Florence House that we chose. From the start, just meeting
the staff lifted a huge weight off our shoulders. The greeting we received was absolutely marvellous, as you can see I have put X in all the boxes that itself tell the story. My opinion is that I have never been or visited a home until now, no amount of crosses in boxes is enough.
Reply from Philip Morris, Director at Florence House

Thank you so much for such a wonderful review. We will share this with the team, they will really appreciate your positive comments. Thank you again

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Review of

Florence House

from S B (Daughter of Resident) published on 19 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Found all the staff that I have come into contact with very pleasant and informative relating to the care home practice and care of all the residents. Any requests I have made they have all tried to implement which is much appreciated.
Reply from Beverley Hope, Manager at Florence House

Thank you for taking the time to complete a review and for your positive comments which will be shared with the team here at Florence House

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Review of

Florence House

from J B (Daughter of Resident) published on 3 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My relative has been living at Florence House for 17 months. He settled into living in a community. Although he and I were anxious to start with. He is well cared for and importantly has built up a rapport and trust with the whole care team. I know he is safe and has support 24/7. Florence House is
not much to look at from the outside, but the life inside is wonderful. Activities every day and care every minute.
Reply from Hannah Walker, Deputy Manager at Florence House

Thank you for your kind review and comments. I will pass on your compliments to our staff team.

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Review of

Florence House

from Julie B (Friend of Resident) published on 3 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend has been a resident of Florence House since June 2024. I must admit I had reservations about the care home, looking at reviews mostly were not positive. What a change, the staff are lovely, sensitive and caring, and her room is airy and spacious. The food is plentiful and served in a family
atmosphere. She is encouraged to join in all the activities and the Christmas activities were joyous.
Reply from Beverley Hope, Manager at Florence House

Thank you for your positive feedback and kind words which we will share with the team at Florence House.

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Review of

Florence House

from Jennifer W (Friend of Resident) published on 20 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend as been in the care of Florence House since July 2024 and I have nothing but admiration, dedication and support she is receiving. All the staff from the management, care staff, activities coordinator and all domestic staff provided 100% plus to each individual resident. On all of my visits
nothing is too much if I my friend require anything. I have attended some fairs and entertainment and the participation from the staff encouragement to all the residents was excellent. I enjoy all my visits and the staff make you feel very welcome. I would highly recommend Florence House to anyone who required a relative in care.
Reply from Philip Morris, Director at Florence House

Thank you so much for such wonderful feedback. We are very happy that you feel this way about how our team are working. We will share your kind words with our staff.

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Review of

Florence House

from J W (Friend of Resident) published on 15 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Florence House is the best thing that has happened to my friend. She is happy content and safe. Great meals are provided excellent company. The staff are amazing with the residents, so loving and caring.
Reply from Philip Morris, Director at Florence House

Thank you for your kind words. We are very pleased that your friend has settled in at Florence House and that our team have made a significant difference to her life. We will share your comments with the team.

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Review of

The Place Up Hanley Ltd

from S M (Resident) published on 13 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Being a former RGN nurse who has working in nursing, this is one of the nicest I have been in. The staff are good and very helpful, it is very different being a resident to being a healthcare professional. Anything you need is provided for and explained in a helpful manner. Meals and entertainment is
very good.
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Review of

The Place Up Hanley Ltd

from S B (Sister of Resident) published on 6 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Such a welcoming place! From the first time, we contacted The Place and helped to settle my brother in, all the staff have been helpful and welcoming. Needless to say, the facilities and activities are good and varied, so like every day is safe, comfortable and with plenty to be involved in if a resident
needs them. Very pleased with all that is offered and the standard of care.
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Review of

Florence House

from Debbie K (Daughter of Resident) published on 30 December 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum can be very awkward and demanding which takes a lot of patience and care which staff are supplying in abundance. The room she is in is lovely. She is looked after very well.
Reply from Beverley Hope, Manager at Florence House

Thank you for your positive review and kind words which we will share with the team.

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Review of

Florence House

from Alex F (Son of Resident) published on 18 October 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Couldn't ask for anything better from the staff with support, lovely and respectful.
Reply from Vanessa Bailey, Administrator at Florence House

Thank you for your kind words, your comments will be shared with the team, many thanks.

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Awards / Recognitions (0)

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Frequently Asked Questions about Safe Harbor

Costs for care homes owned by Safe Harbor

Average costs per week for care homes owned by Safe Harbor by care type provided. The weekly fees are calculated using the starting price for self-funded care provided by Safe Harbor, based on 3 out of 3 settings.
Type of Care Provided Average Weekly Cost
Residential Care £1,080
Residential Dementia Care £1,080
All Care Types £1,080
Keep in mind that fees can vary between providers and factors such as specific needs, location, room type and more can affect costs. For more information on care home fees across the UK and advice on how to pay, see our care home fees guide.

How many Care Homes does Safe Harbor own?

Safe Harbor own 3 Care Homes.

Which Safe Harbor Care Homes have the highest review score?

Florence House, Agnes and Arthur & The Place Up Hanley Ltd have the highest review score.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Safe Harbor to verify any information. View our terms and conditions. Safe Harbor has a Platinum Service – more info.