
I find the home a friendly and welcoming atmosphere. The staff are always at handRenate(Daughter of Resident/Service User)

the support they offer to the residents and visitors is outstandingJohn H(Husband of Resident/Service User)

I am very grateful to the staff for providing such loving and considerate careSheila(Daughter of Resident/Service User)

I find the home a friendly and welcoming atmosphere. The staff are always at handRenate(Daughter of Resident/Service User)

the support they offer to the residents and visitors is outstandingJohn H(Husband of Resident/Service User)

I am very grateful to the staff for providing such loving and considerate careSheila(Daughter of Resident/Service User)

Agnes and Arthur is a fully refurbished and renovated care home for the elderly. Located in a quiet residential area of Bradeley, Stoke-on-Trent, Staffordshire. The home specialises in catering for people diagnosed with dementia.
Safe Harbor acquired the former Eardley House facility and have transformed and improved the home that has the affection of the local community.
There is welcoming accommodation, with a design that makes the most of natural light. There...
Care Provided by Agnes and Arthur
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 50 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees include a full health needs assessment, accommodation, laundry service, meals, professional input from GP and other professionals, 24 hour care and weekly activities. We provide spacious rooms of which some are ensuite facilities.
The price(s) shown are provided by the care home. Contact Agnes and Arthur for full pricing details and T&Cs.
Contact Agnes and Arthur to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Safe Harbor
- Private Owned
Person in charge
- Jorge Finn (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 50+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2012
- Last Refurbishment: 2022
- Number of floors: 2
Room Information
- Single Rooms (38)
- Couples/Companion Rooms (6)
- Single Rooms with ensuite Wet Room (5)
- Couples/Companion Rooms with ensuite Wet Room (4)
Visiting
- If wishing to visit Agnes and Arthur, please call ahead. However, no appointment is necessary. The home has regular events that everyone is welcome to attend. These can be found on the Facebook page or on the activities calendar in the home. When entering the home please sign into to Agnes and Arthur's visitor book and ensure to wear one of the visitor's lanyards available in the reception area.
Parking
- Free on-site car parking facilities in close proximity to the main entrance. Parking outside the reception doors is reserved solely for Emergency Services. Additional parking can be found at the rear of the building.
Agnes and Arthur Reviews (77)
Agnes and Arthur has a Review Score of 9.8 (9.777) out of 10, based on 20 reviews in the last 2 years.
Over all time Agnes and Arthur has 77 reviews.
Always accomodating
Residents are well cared for
Great home for my wife
Thank you, John, for your review of our home. It is a great pleasure of our to provide great care and support to your loved one and we relish the opportunities to learn of her stories.
My wife is very well looked after in this home. I can not fault the staff and the manager always makes time for me.
Thank you so much for your kind review, we strive to deliver great care and support for all of our residents and really appreciate when this is noticed. Your wife is a pleasure to support and wonderful lady.
Such a lovely home
Thank you for your kind review of our home; our team work incredibly hard to deliver great care and appreciate when this is noticed.
My wife has been at Agnes and Arthur for a long while and always seems happy and safe. The home do lots of activities and show genuine care which is great to see. The activity staff are marvellous and help out even when family take their loved ones out. I have not one bad word to say
Thank you very much for your kind words and for sharing such a great review of our wonderful home.
The rooms are always kept clean and tidy and the laundry service is very good.
The activities are very good and the food is excellent.
Thank you very much for your kind words, Jayne. I am really pleased to hear how well your mum has settled in her new home. She is a pleasure to spend time with. Thank you also for sharing your views on our cleanliness, laundry and activities at Agnes and Arthur.
Nice Place
Thank you so much for your wonderful review which we will be certain to share with our team who will really appreciate your kind words and feedback.
The staff here are exceptional. They are very supportive and caring. They communicate well with my husband, despite his dementia. They keep us informed of any activities and outings - which is re-assuring to know that my husband is participating in things. I feel confident that my husband is receiving first class care.
Thank you so much for your wonderful review which we will be certain to share with our team who will really appreciate your kind words and feedback.
Thank you to all the staff from our family
Thank you so much for your wonderful review which we will be certain to share with our team who will really apprecate your kind words and feedback.
I am very happy with the care my Mum recieves. There are always care staff to help and give all the things to help make My Mum comfortable. She is assisted with her pesonal Cleanliness. Food. laundry Activities etc. There are always fruit and snacks available and you always have access to the Management and care staff
Dear Pam, thank you for your positive words about our home. We are all truly grateful that our efforts have been noticed.
Lovely place. Everyone is always so warm and welcoming. The staff are always so creative with the activities that they do and feels such a lovely home.
Thank you very much for your kind review, it is a great pleasure of ours to hear how our positive workplace culture, innovation and hard work is creating such meaningful impact.
The staff work very hard and look after myself and all the residents very well indeed. There are lots of activities. my special joy is to sit in the garden, which I adore, and be close to nature.
Dear Sandra, thank you for your review and your kind words. It is a privilege of ours to work in your home and to help provide lots more new memories for you and the other residents here at Agnes and Arthur.
My mother in law has been here a few months and the staff have been amazing in helping her settle. The receptionist and activities staff go above and beyond.
Thank you very much for your kind words and positive review on our home. We take pride in delivering a warm, comforting home to support all of our residents in their individual journeys. We are also very proud of our fantastic Activities Team and amazed by our wonderful Administrator, Kelly.
Staff are very caring and the home is really clean.
Hi Sarah, thank you very much for your review. I am really pleased that you see how caring our team is and how hard we work to keep our home clean, warm and homely. We continue to strive for outstanding and would love to hear from you if you have any suggestions on how we can provide a 5-star service.
This residential home has helped me tremendously. When I first came here they suspected I had frontal & lobal dementia. I have had good news this week, after my brain scan my results revealed it is highly unlikely I have got dementka. This is because the love I have received and help from everyone here has reversed it. This place has been the making of me. I am safe and happy. Great activities.
Thank you, for your kind words and positive review of Agnes and Arthur. I am overwhelmed by how positively you've described the impact that living here has had for you. We continue to work hard to make Agnes and Arthur a wonderful home for all of our wonderful residents.
I've only visited 3 time as my in law hasn't been here long. Everywhere is clean and tidy, and pleasant.
Thank you very much for sharing your feedback and kind words. We are keen to continuously improve our home and the services we provide, therefore, if you have any ideas that you wish to put forward, please do not hesitate to get in touch.
If your looking for a care home that shows compassion and understanding of your loved ones needs then Agnes and Arthur is the place for you. My lovely mother spent the last few years there and was treated with love and dignity. When you arrive the doors opened by one of the many carers or domestic staff who greet you with a smile. The home itself is spotless clean and the owners have invested and improved all areas. My mum who suffers with dementia spent many happy hours there and the daily entertainment they provide lifts many residents. My mum s dementia slowly declined but the team made sure she was still involved taking time to paint her nails and read to her. This made such a difference to her mood swings which again was treated with great understanding. The home is visited by a hairdresser who also goes the extra mile. At Agnes and Arthur they all work as a team and i cannot thank them enough.
I have been extremely pleased with my experience so far of this care home. My husband has not been in a home before and is finding settling in difficult. However, the staff could not be more caring and understanding. The home is adequately furnished and clean. His room is kept very clean with all the essentials. His clothing is laundered to a very high standard and beautifully ironed. The food is varied and well presented, with a choice of menus. There is a good choice of activities planned and well organised, and the staff will discuss the arrangements with the family. So, with well trained, helpful, and caring staff, I am pleased that, since my husband now needs to be a resident in a care home, he is in the care of Agnes and Arthur.
Thank you so much for taking the time to share your kind words. We understand how difficult it can be when a loved one moves into a care home for the first time, and we are truly pleased to hear that our team has been able to support your husband during this period of adjustment.
Our staff work...
My mum lives in Agnes and Arthur where she is settled and has a good relationship with the staff. They all identify to her needs with care. I once had a minor concern which I discussed with the manager. He dealt with it immediately, effectively and professionally. I was very happy with the result and feel confident to be able to talk to him again should it be needed. All of the staff are friendly and approachable.
Thank you very much for your review and your kind words. We are grateful to be able to work alongside the individuals we support and their loved ones in a collaborative and person-centred way. Your feedback is pivotal to our development as a home and will always be treated with importance.
I had an excellent show a round the home, when looking for somewhere for my husband to be happy and cared for. My husband came into the home on April 2nd 2025, after just four weeks I could see a big difference in him, happy settled and his appearance. The home has very high morale amongst all staff members. Their own activities staff keeping activities and outings going each day is so good for every one in the home. Also good home cooked food. Thank you everyone.
Thank you so much for your kind words! Were thrilled to hear that your happy with the care and activities that we provide. Our team works hard to ensure that every individual feels, supported, engaged, and valued, so its incredibly rewarding to know that our effort is making a difference. We truly appreciate your feedback and your trust in us!
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 03 July 2021Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Agnes and Arthur.
There are no upcoming events for Agnes and Arthur.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Agnes and Arthur.
Accreditations
There are no accreditations posted yet for Agnes and Arthur.
Meet the Team (1)

Donna has a wealth of experience in the care industry and leads the team following our company values
Frequently Asked Questions about Agnes and Arthur
What types of Care is Agnes and Arthur registered for?
Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Agnes and Arthur have?
There are 38 Single Rooms and 6 Couples/Companion Rooms.
What are the Facilities & Services at Agnes and Arthur?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Agnes and Arthur to the centre of Stoke-on-Trent?
2.5 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Agnes and Arthur to verify any information. View our terms and conditions. Agnes and Arthur has an Enhanced Service -more info.