Agnes and Arthur, Stoke-on-Trent, Staffordshire
Agnes and Arthur, Stoke-on-Trent, Staffordshire
Agnes and Arthur, Stoke-on-Trent, Staffordshire

Agnes and Arthur is a fully refurbished and renovated care home for the elderly in Bradeley, Stoke on Trent, Staffordshire. Agnes and Arthur cater for people who suffer from dementia (EMI). Safe Harbor took over the former Eardley House facility, which was falling into disrepair, and were able to save a home that had the affection of the local community.

The provider has developed a welcoming accommodation, with a design that makes the most of natural light, with new kitchen and laundry facilities, a wireless nurse call system, speakers in the corridors, wireless internet throughout.

All residential provision is personalised and the home has employed over 40 members of staff to care for the residents who live with us.

Group: Safe Harbor

Person in charge: Linda Charlesworth (Manager)

Local Authority / Social Services: Stoke on Trent City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 50 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • No Medical Intervention • Old Age • Sensory Impairment

Specialist Care Categories: Alzheimer's

Admission Information: Ages 60+.

Single Rooms: 38

Shared Rooms: 6

Rooms with ensuite WC: 0

Facilities & Services: Day Care • Respite Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Agnes and Arthur: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

3 Bed Vacancies

posted 15 Jan 2018

Residential Dementia, Residential, Respite, Short stay, Permanent

Reviews

9.3 Agnes and Arthur has a Review Score of 9.3 (9.344)

The Review Score of 9.3 (maximum of 10) for Agnes and Arthur is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews over all time. This Average Rating is also the rating value for Agnes and Arthur in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.844 for Agnes and Arthur is calculated as follows: ( (163 Excellents x 5) + (28 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 192 Ratings = 4.844

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.5 Points relating to the number of positive Reviews for Agnes and Arthur is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10 positive Reviews (50 registered maximum number of service users ÷ 5). 5 Reviews ÷ 10 Target = 0.500

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    14
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Agnes and Arthur?

  • Extremely LIKELY
    16
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Agnes and Arthur

  • Daughter of Resident/Service User
    12
  • Husband of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • Son of Resident/Service User
    1

Mum has settled so well into her new home. Now we are so reassured that she is happy and content and its down to the fabulous staff - their happy personalities project onto Mum. It is a comfort to know that she is safe, warm and happy. A testament to her comfort is having to buy her bigger size clothes #big fat chocolate cake!

How likely would you be to recommend Agnes and Arthur? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am very grateful to the staff for providing such loving and considerate care. I live abroad so it is very reassuring to know my Mum is in such good hands. My Mum has settled in well and enjoys the food. Thank you so much.

How likely would you be to recommend Agnes and Arthur? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum is a recent resident - settled in well. Friendly staff, good facilities. Good choice in food. Room kept clean and tidy. The manager is lovely!!

How likely would you be to recommend Agnes and Arthur? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Agnes and Arthur has a warm friendly atmosphere. The staff are amazing with the residents and visitors who are treated with dignity, respect and kindness and the support they offer to the residents and visitors is outstanding. There is a good selection of food on offer. The resident's rooms are spacious and they can take in personal belongings to decorate them. The residents are given various activities to try on a daily basis keeping their minds stimulated. In the garden, there are sheltered tables and chairs for you to use and the cleanliness and security are of a high standard.

How likely would you be to recommend Agnes and Arthur? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I was really worried about my dad being admitted to a care home but the staff here have been brilliant. The care shown not only to my dad but to all of the family has been first class. Dad is treated with dignity and the staff are always on hand if we have any issues.
Thank you to all staff for making a very traumatic time for us much easier.
Special thanks to a few ladies who have been just wonderful!!!
The staff at Agnes and Arthur are a credit to your organisation.

How likely would you be to recommend Agnes and Arthur? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very experienced and caring staff. Our first experience in this situation and we couldn't be more impressed.

How likely would you be to recommend Agnes and Arthur? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

When my dad was admitted for respite in June 2016 we were all devastated, however, we can all honestly say that this has been the best place for him. He seems so happy, healthy and looks clean and tidy all the time. Dad has built a rapport with all the staff and he constantly says how brilliant they all are and we have to agree.
The home is very helpful with everything whether that be doctors appointment or supporting dad through his low moods. The home always has activities on to give dad the happiness he deserves. My two daughters both work in care and are also extremely impressed with the care dad receives. Thank you to all staff at Agnes and Arthur.

How likely would you be to recommend Agnes and Arthur? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My wife came into the care home in December 2016. Since then I have found that she has received the correct care she needs. I have been totally satisfied with the care she has had. The staff have been lovely, always keep me up to date of how she is. They are very approachable and when I have been there are great with all the patients.
I am extremely satisfied with the care she has had so far and she is settling really well.
My overall impression in just under a month of her being there is excellent.

How likely would you be to recommend Agnes and Arthur? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

It took a few days for my wife to settle but she's settled really well and her eating has got better and all the staff dress her all clean and lovely. She looks well and clean. Everything has been very much appreciated by all staff. Thank you.

How likely would you be to recommend Agnes and Arthur? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been in Agnes and Arthur for two weeks respite due to her partner not being well enough to care for her. In the 2 weeks she has been here she has been cared for by the fantastic staff. I have seen my mother interacting better than I have seen in months as if she has come out of her shell. The place is clean, friendly and nothing is too much for them to help. All in all, she has been cared for at the highest level and we will hopefully be booking mum in again if the need arises.

How likely would you be to recommend Agnes and Arthur? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have found the home to be very respectful, friendly, polite, very caring and efficient. Excellent with my father.

How likely would you be to recommend Agnes and Arthur? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Agnes and Arthur has been a lifesaver for me I cannot praise the staff enough they are very caring and attentive to my mums and residents needs at all times. It's a home away from home very welcoming, you are immediately made comfortable in their surroundings. I felt at peace of mind leaving my mum here and I thank all staff sincerely and management.

How likely would you be to recommend Agnes and Arthur? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am happy with the care my dad is receiving, the home is clean and pleasant and has a warm and friendly environment. The staff are very efficient and make sure that my dad and the other residents are well looked after, nothing is too much trouble. There are lots of activities and entertainment on daily and tea, biscuits, fruit are given throughout the day, as well as meals. Overall I am very satisfied with how the home is run and my dad is happy and settled.

How likely would you be to recommend Agnes and Arthur? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has now been in this home for 15 months. She is well looked after and her medical needs are very well taken care of. Like many people with dementia she can be stubborn and the staff are good at dealing with her. My only concern is the residents tend to sit around not talking to anyone and the staff have to much paperwork to fill in, when that time would be better spent talking to the residents.

How likely would you be to recommend Agnes and Arthur? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I am very happy with the care at Agnes and Arthur. My mother has thrived since being here. She has gained weight, made friends and is much happier than previously. The facilities and rooms are excellent. Garden is lovely.
The staff are brilliant. Lots of open days at Agnes and Arthur for the residents family etc with lots of activities. I really cannot praise the staff enough for what they do.

How likely would you be to recommend Agnes and Arthur? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My dad has been at Agnes and Arthur since 1st May 2015. He settled in well when he first arrived and continues to be happy. He mixes well with other residents and seems happy and content in his new home.

How likely would you be to recommend Agnes and Arthur? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

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Awards / Recognitions

April 2015

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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