Agnes and Arthur

Moorland View, Bradeley, Stoke-on-Trent ST6 7NG
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9.5 60 Reviews
  • Agnes and Arthur, Stoke-on-Trent
Agnes and Arthur is a fully refurbished and renovated care home for the elderly. Located in a quiet residential area of Bradeley, Stoke-on-Trent, Staffordshire. The home specialises in catering for people diagnosed with dementia.

Safe Harbor acquired the former Eardley House facility and have transformed and improved the home that has the affection of the local community.

There is welcoming accommodation, with a design that makes the most of natural light. There are new kitchen and laundry facilities, a wireless nurse call system, speakers in the corridors and wireless internet throughout.

All residential provision is personalised and the home employs over 50 experienced members of staff to care for residents.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1080 – £1300
  • Self-Funded Residential Dementia Care: £1080 – £1300
  • RESPITE Self-Funded Residential Care: £1080 – £1350
  • RESPITE Self-Funded Residential Dementia Care: £1080 – £1350

Fees include a full health needs assessment, accommodation, laundry service, meals, professional input from GP and other professionals, 24 hour care and weekly activities. We provide spacious rooms of which some are ensuite facilities.

These prices are only a guideline, please contact Agnes and Arthur to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Louise Chamberlain (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022
  • Number of floors: 2

Room Information

  • Single Rooms (38)
  • Couples/Companion Rooms (6)

Visiting

  • If wishing to visit Agnes and Arthur, please call ahead. However, no appointment is necessary.


    The home has regular events that everyone is welcome to attend. These can be found on the Facebook page or on the activities calendar in the home.


    When entering the home please sign into to Agnes and Arthur's visitor book and ensure to wear one of the visitor's lanyards available in the reception area.

Parking

  • Free on-site car parking facilities in close proximity to the main entrance. Parking outside the reception doors is reserved solely for Emergency Services.


    Additional parking can be found at the rear of the building.

Agnes and Arthur Reviews (60)

9.5

Agnes and Arthur has a Review Score of 9.5 (9.516) out of 10, based on 13 reviews in the last 2 years.
Over all time Agnes and Arthur has 60 reviews.

Overall Experience
  • 38
  • 19
  • 2
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Date Published
  • 60
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  • 13
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Reviewer Connection to Agnes and Arthur
  • 31
  • 5
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Total of 60, showing 1-20
Review from L J (Daughter of Resident) published on 3 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum lives in Agnes and Arthur where she is settled and has a good relationship with the staff. They all identify to her needs with care. I once had a minor concern which I discussed with the manager. He dealt with it immediately, effectively and professionally. I was very happy with the result
and feel confident to be able to talk to him again should it be needed. All of the staff are friendly and approachable.
Reply from Jorge Finn, Registered Manager at Agnes and Arthur

Thank you very much for your review and your kind words. We are grateful to be able to work alongside the individuals we support and their loved ones in a collaborative and person-centred way. Your feedback is pivotal to our development as a home and will always be treated with importance.

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Review from June B (Sister of Resident) published on 22 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother came to Agnes & Arthur in July, in a matter of hours the transformation of my brother was unbelievable as for the first time in many many months he looked amazing dressed and had a smile we had not seen for a very long time & was having a ice cream from a ice cream van which the home had
arranged for the residents
The management, the carer's the entertainment staff, cleaners & not forgetting the kitchen staff as the food is fabulous we the brothers & sisters of our brother we thank you
Reply from Philip Morris, Managing Director at Agnes and Arthur

Thank you so much for your wonderful feedback. We will be certain to share this with our team, who will really appreciate your comments. Thank you so much.

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Review from Susan C (Wife of Resident) published on 27 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I had an excellent show a round the home, when looking for somewhere for my husband to be happy and cared for. My husband came into the home on April 2nd 2025, after just four weeks I could see a big difference in him, happy settled and his appearance. The home has very high morale amongst all staff
members. Their own activities staff keeping activities and outings going each day is so good for every one in the home. Also good home cooked food. Thank you everyone.
Reply from Philip Morris, Director at Agnes and Arthur

Thank you so much for your kind words! Were thrilled to hear that your happy with the care and activities that we provide. Our team works hard to ensure that every individual feels, supported, engaged, and valued, so its incredibly rewarding to know that our effort is making a difference. We truly appreciate your feedback and your trust in us!

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Review from Deborah C (Daughter of Resident) published on 12 June 2024 Submitted via Website • Report
Overall Experience 3.0 out of 5
My dad was a resident at Agnes and Arthur for 1 week short of 1 year. He loved the staff and his room. He had dementia and was really going down bank. After a fall again in the home, my dad broke his hip, and sadly we lost my dad on the 20th of February.
Myself and my family were very disappointed
that no one from the home contacted us, sent a card of condolence, or attended his funeral. For me, I personally think it was so disrespectful.
I personally would not recommend this care home, seems to me it is just a job to the staff, and the residents are just part and parcel of it.
Just want to let you know my thoughts. Thank you.
Reply from Louise, Manager at Agnes and Arthur

Dear Deborah, Please can I introduce myself, I am the new manager of Agnes and Arthur. I am deeply saddened by the fact that none of the team attended your father's funeral, I can not comment on why this happened but I can assure you this is not what we expect from the team at Agnes and Arthur. I would also like to assure you that our residents are at the heart of everything we do, so again I am saddened by your comment. Please accept my wholehearted apology for any distress that we may have inadvertently caused you, as this was never our intention. Kind regards

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Review from T L (Son of Resident) published on 27 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home is the best in the whole country. My mum has been here for over four years and I can only thank the staff for their hard job. The perfect atmosphere all the time, activities staff are the best and always meet you with a smile. I would want to thank all of you for your amazing work, most
of you have become friends and I am close to you. Can I just say that the activities ladies are all so good, doing a fantastic job here, keep up the good work, it is a great care home.
Reply from Philip Morris, Director at Agnes and Arthur

Thank you so much for your fantastic review. I will ensure your review is shared with the team.

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Review from Poppy M (Granddaughter of Resident) published on 26 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very cosy/homely environment. My nan came on respite and potentially staying should she like it...and she loves it. She settled in so quickly and it's so lovely to see the extremely positive relationship she has with the staff and residents.
Reply from Anita Hopkins, Manager at Agnes and Arthur

Thank you so much for your lovely review. We are proud to have such a fantastic team here at Agnes and Arthur.

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Review from Louise L (Daughter of Resident) published on 26 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is a new resident who has settled in well. The staff have made her and the family very welcome and nothing is too much trouble for them. I know my mum is safe and sound and being looked after. They have sorted out health referrals within days of Mum coming here. Thank you for your support.
Reply from Anita Hopkins, Manager at Agnes and Arthur

Thank you so much for your kind words, I will pass these on to the staff team.

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Review from Colette B (Niece of Resident) published on 26 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall the home is good but more money needs to be invested into activities by the management and not the staff. This has been an ongoing issue in the home. Residents need stimulation as part of their healthcare.
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Review from B N (Grandson of Resident) published on 26 February 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Grandmother looks well and well looked after. She has said she is well looked after and the meals are very good. The staff are very friendly and helpful.
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Review from Stephen P (Brother of Resident) published on 26 February 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My brother receives excellent care and support. All his needs are catered for. Excellent and caring staff.
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Review from R P (Husband of Resident) published on 7 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife has been a resident at Agnes and Arthur since November 2021 during this her care has always been excellent and on many occasions above and beyond what is expected. I would not hesitate to recommend the care home to anyone. All the staff under sometimes difficult circumstances are always very
caring and understanding and always ready to listen to any concerns.
Reply from Anita Hopkins, Manager at Agnes and Arthur

Thank you so much. I will pass your lovely comments on to the team here at Agnes.

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Review from Angela T (Daughter of Resident) published on 29 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has been in this care home for nearly a year now. I find it a very nice place and the staff are very friendly and helpful. My dad is always well looked after and always very clean.
Reply from Anita Hopkins, Manager at Agnes and Arthur

Thank you so much for your lovely review. I will pass your comments on to all of the staff here at Agnes and Arthur!

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Review from Jacqueline K (Daughter of Resident) published on 29 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum appears to be well cared for.
Reply from Philip Morris, Director at Agnes and Arthur

Thank you for your review.
Please pop in to let us know if there is anything we can do to improve your mum's care.

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Review from K O (Daughter of Resident) published on 20 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent, friendly, approachable staff. Nothing is too much trouble. Our dad is really well looked after.
Reply from Philip Morris, Director at Agnes and Arthur

Thank you so much for your kind review of our wonderful staff.

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Review from P W (Daughter of Resident) published on 20 June 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The staff are welcoming and nice atmosphere. The food menu is lovely, Mum seemed happy and cared for and seems very incontinent which is a path for the course. Mum chatted about her garden and old neighbours, would like to visit more but because of health commitments, find it hard to visit, so do worry
if she's happy but seems to be.
Reply from Philip Morris, Director at Agnes and Arthur

Thank you for your review, we are happy to help facilitate visits to our residents with the use of a transport company we use. Please pop into the office and let us know if we can be of any assistance with facilitating this.

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Review from J N (Partner of Resident) published on 20 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Main concerns with incontinence issues. He has been referred but there are delays, I provide incontinence pants but they run out quickly (not informed if none are left). Otherwise, all the staff are brilliant, doing a great job. I'm happy everything is done to make a good life for residents, very clean
everywhere.
Reply from Philip Morris, Director at Agnes and Arthur

Thank you for your kind review.
We are so sorry about the delays which we are facing with the continence service. Unfortunately, this is an issue for all care homes in the area and we are experiencing delays of up to a year. We are working closely with GPs and other healthcare professionals including the continence team however there isn't much we can do to speed up the continence team's timescales.

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Review from L W (Granddaughter of Resident) published on 20 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find the home very welcoming, the staff are amazing. The home is clean and tidy.
Reply from Philip Morris, Director at Agnes and Arthur

Thank you for your review, we have discussed that we would be happy to support you to make your nan's room more homely and we believe this might help. We will continue to improve our facilities and rooms one at a time.

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Review from V H (Friend of Resident) published on 13 April 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have visited my friend each week since January. She enjoys sitting in the dining room. She is settled and happy. The staff are caring and always find time for myself and my friend.
Reply from Sarah Smart, Manager at Agnes and Arthur

Thank you so much for your kind words, we as a team will continue to strive for excellence.

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Review from Lynne S (Niece of Resident) published on 6 April 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My aunty is settling in well. The carers are very cheerful and are caring towards my aunty. She seems to be eating well and I have seen her doing activities like painting etc. It's good to see her being busy. She seems happy.
Reply from Sarah Smart, Manager at Agnes and Arthur

Thank you so much for your lovely review. We have a fantastic team here at Agnes and Arthur.

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Review from S C (Daughter of Resident) published on 19 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We cannot praise all the staff at Agnes and Arthur enough. They have gone above and beyond to care for our mum for the last 18 months despite how her dementia affected her behaviour at times. The staff are friendly, professional and caring towards our mum and us and all the residents. They treated mum
with respect and dignity and worked with us to ensure mum was as settled and as happy as she could be. The manager is fantastic, approachable and listens and always acted promptly on any queries or concerns that we have had. She seems to have a really good relationship with her staff and therefore this makes them a fantastic team. The domestics also do a fantastic job. Mum's room was always clean, tidy and smelt fresh. Well done to all the staff and a massive thank you for all the love and care you have shown during Mum's stay and at the time of her death.
Reply from Anita Hopkins, Home Manager at Agnes and Arthur

Thank you so much for your lovely, heart-warming review. We will miss your mum very much and although it has been a sad occasion, we shared a lot of happy memories with yourself and her. I will pass on your beautiful words to every staff member of our team. Take care.

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Current Review Score: 9.5 (9.516)

Overview of Review Score

The Review Score of 9.5 (9.516) out of 10 for Agnes and Arthur is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.516 for Agnes and Arthur is calculated as follows: ( (100 Excellents x 5) + (40 Goods x 4) + (10 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 155 Ratings = 4.516
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Agnes and Arthur is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 12 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Jul 2021

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Donna

Donna Carter

Job Title: Deputy Manager Joined: 2022

Donna has a wealth of experience in the care industry and leads the team following our company values

Frequently Asked Questions about Agnes and Arthur

What types of Care is Agnes and Arthur registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Agnes and Arthur have?

There are 38 Single Rooms and 6 Couples/Companion Rooms.

What are the Facilities & Services at Agnes and Arthur?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Agnes and Arthur to the centre of Stoke-on-Trent?

2.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Agnes and Arthur to verify any information. View our terms and conditions. Agnes and Arthur has an Enhanced Service - more info.