I find the home a friendly and welcoming atmosphere. The staff are always at handRenate(Daughter of Resident/Service User)
the support they offer to the residents and visitors is outstandingJohn H(Husband of Resident/Service User)
I am very grateful to the staff for providing such loving and considerate careSheila(Daughter of Resident/Service User)
I find the home a friendly and welcoming atmosphere. The staff are always at handRenate(Daughter of Resident/Service User)
the support they offer to the residents and visitors is outstandingJohn H(Husband of Resident/Service User)
I am very grateful to the staff for providing such loving and considerate careSheila(Daughter of Resident/Service User)
Agnes and Arthur is a fully refurbished and renovated care home for the elderly. Located in a quiet residential area of Bradeley, Stoke-on-Trent, Staffordshire. The home specialises in catering for people diagnosed with dementia.
Safe Harbor acquired the former Eardley House facility and have transformed and improved the home that has the affection of the local community.
There is welcoming accommodation, with a design that makes the most of natural light. There...
Agnes and Arthur is a fully refurbished and renovated care home for the elderly. Located in a quiet residential area of Bradeley, Stoke-on-Trent, Staffordshire. The home specialises in catering for people diagnosed with dementia.
Safe Harbor acquired the former Eardley House facility and have transformed and improved the home that has the affection of the local community.
There is welcoming accommodation, with a design that makes the most of natural light. There are new kitchen and laundry facilities, a wireless nurse call system, speakers in the corridors and wireless internet throughout.
All residential provision is personalised and the home employs over 50 experienced members of staff to care for residents.
Fees include a full health needs assessment, accommodation, laundry service, meals, professional input from GP and other professionals, 24 hour care and weekly activities. We provide spacious rooms of which some are ensuite facilities.
Contact Agnes and Arthur to confirm what's included and get a personalised quote:
Agnes and Arthur has a Review Score of 9.8 (9.838) out of 10, based on 37 reviews in the last 2 years.
Over all time Agnes and Arthur has 93 reviews.
Grandmother looks well and well looked after. She has said she is well looked after and the meals are very good. The staff are very friendly and helpful.
Grandmother looks well and well looked after. She has said she is well looked after and the meals are very good. The staff are very friendly and helpful.
Overall the home is good but more money needs to be invested into activities by the management and not the staff. This has been an ongoing issue in the home. Residents need stimulation as part of their healthcare.
Overall the home is good but more money needs to be invested into activities by the management and not the staff. This has been an ongoing issue in the home. Residents need stimulation as part of their healthcare.
My mum is a new resident who has settled in well. The staff have made her and the family very welcome and nothing is too much trouble for them. I know my mum is safe and sound and being looked after. They have sorted out health referrals within days of Mum coming here. Thank you for your support.
My mum is a new resident who has settled in well. The staff have made her and the family very welcome and nothing is too much trouble for them. I know my mum is safe and sound and being looked after. They have sorted out health referrals within days of Mum coming here. Thank you for your support.
Thank you so much for your kind words, I will pass these on to the staff team.
A very cosy/homely environment. My nan came on respite and potentially staying should she like it...and she loves it. She settled in so quickly and it's so lovely to see the extremely positive relationship she has with the staff and residents.
A very cosy/homely environment. My nan came on respite and potentially staying should she like it...and she loves it. She settled in so quickly and it's so lovely to see the extremely positive relationship she has with the staff and residents.
Thank you so much for your lovely review. We are proud to have such a fantastic team here at Agnes and Arthur.
My wife has been a resident at Agnes and Arthur since November 2021 during this her care has always been excellent and on many occasions above and beyond what is expected. I would not hesitate to recommend the care home to anyone. All the staff under sometimes difficult circumstances are always...
My wife has been a resident at Agnes and Arthur since November 2021 during this her care has always been excellent and on many occasions above and beyond what is expected. I would not hesitate to recommend the care home to anyone. All the staff under sometimes difficult circumstances are always very caring and understanding and always ready to listen to any concerns.
Thank you so much. I will pass your lovely comments on to the team here at Agnes.
My dad has been in this care home for nearly a year now. I find it a very nice place and the staff are very friendly and helpful. My dad is always well looked after and always very clean.
My dad has been in this care home for nearly a year now. I find it a very nice place and the staff are very friendly and helpful. My dad is always well looked after and always very clean.
Thank you so much for your lovely review. I will pass your comments on to all of the staff here at Agnes and Arthur!
Mum appears to be well cared for.
Mum appears to be well cared for.
Please pop in to let us know if there is anything we can do to improve your mum's care.
Excellent, friendly, approachable staff. Nothing is too much trouble. Our dad is really well looked after.
Excellent, friendly, approachable staff. Nothing is too much trouble. Our dad is really well looked after.
Thank you so much for your kind review of our wonderful staff.
The staff are welcoming and nice atmosphere. The food menu is lovely, Mum seemed happy and cared for and seems very incontinent which is a path for the course. Mum chatted about her garden and old neighbours, would like to visit more but because of health commitments, find it hard to visit, so do...
The staff are welcoming and nice atmosphere. The food menu is lovely, Mum seemed happy and cared for and seems very incontinent which is a path for the course. Mum chatted about her garden and old neighbours, would like to visit more but because of health commitments, find it hard to visit, so do worry if she's happy but seems to be.
Thank you for your review, we are happy to help facilitate visits to our residents with the use of a transport company we use. Please pop into the office and let us know if we can be of any assistance with facilitating this.
Main concerns with incontinence issues. He has been referred but there are delays, I provide incontinence pants but they run out quickly (not informed if none are left). Otherwise, all the staff are brilliant, doing a great job. I'm happy everything is done to make a good life for residents, very...
Main concerns with incontinence issues. He has been referred but there are delays, I provide incontinence pants but they run out quickly (not informed if none are left). Otherwise, all the staff are brilliant, doing a great job. I'm happy everything is done to make a good life for residents, very clean everywhere.
We are so sorry about the delays which we are facing with the continence service. Unfortunately, this is an issue for all care homes in the area and we are experiencing delays of up to a year. We are working closely with GPs and other healthcare professionals...
Thank you for your kind review.We are so sorry about the delays which we are facing with the continence service. Unfortunately, this is an issue for all care homes in the area and we are experiencing delays of up to a year. We are working closely with GPs and other healthcare professionals including the continence team however there isn't much we can do to speed up the continence team's timescales.
I find the home very welcoming, the staff are amazing. The home is clean and tidy.
I find the home very welcoming, the staff are amazing. The home is clean and tidy.
Thank you for your review, we have discussed that we would be happy to support you to make your nan's room more homely and we believe this might help. We will continue to improve our facilities and rooms one at a time.
My aunty is settling in well. The carers are very cheerful and are caring towards my aunty. She seems to be eating well and I have seen her doing activities like painting etc. It's good to see her being busy. She seems happy.
My aunty is settling in well. The carers are very cheerful and are caring towards my aunty. She seems to be eating well and I have seen her doing activities like painting etc. It's good to see her being busy. She seems happy.
Thank you so much for your lovely review. We have a fantastic team here at Agnes and Arthur.
We cannot praise all the staff at Agnes and Arthur enough. They have gone above and beyond to care for our mum for the last 18 months despite how her dementia affected her behaviour at times. The staff are friendly, professional and caring towards our mum and us and all the residents. They treated...
We cannot praise all the staff at Agnes and Arthur enough. They have gone above and beyond to care for our mum for the last 18 months despite how her dementia affected her behaviour at times. The staff are friendly, professional and caring towards our mum and us and all the residents. They treated mum with respect and dignity and worked with us to ensure mum was as settled and as happy as she could be. The manager is fantastic, approachable and listens and always acted promptly on any queries or concerns that we have had. She seems to have a really good relationship with her staff and therefore this makes them a fantastic team. The domestics also do a fantastic job. Mum's room was always clean, tidy and smelt fresh. Well done to all the staff and a massive thank you for all the love and care you have shown during Mum's stay and at the time of her death.
Thank you so much for your lovely, heart-warming review. We will miss your mum very much and although it has been a sad occasion, we shared a lot of happy memories with yourself and her. I will pass on your beautiful words to every staff member of our team. Take care.
The staff always go above and beyond to care for and entertain the residents.
The staff always go above and beyond to care for and entertain the residents.
Hi Lili, thank you so much for your wonderful review! We plan for a lot more entertainment this year and it would be lovely to see you again. Kind regards.
My nan is always extremely well cared for and really enjoys her time at the home.
My nan is always extremely well cared for and really enjoys her time at the home.
Hi Morgan, thank you for your lovely review of the home. We are working on improving facilities further this year so hopefully, you will see some positive changes. Kind regards.
We have had such a lovely day celebrating the jubilee with all the residents and staff. The staff are just amazing, friendly, and caring. Today was just what was needed.
We have had such a lovely day celebrating the jubilee with all the residents and staff. The staff are just amazing, friendly, and caring. Today was just what was needed.
Hi Leanne, it was such a lovely day and we were so happy to see so many family members having such a lovely time. Thank you for your lovely review. Kind regards.
The staff are lovely, they are so kind and caring towards the residents and their relatives. They work so hard and always have a smile on their face. We have attended a Jubilee party today for residents and their families, which has been fabulous and thoroughly enjoyed by everyone. The activities...
The staff are lovely, they are so kind and caring towards the residents and their relatives. They work so hard and always have a smile on their face. We have attended a Jubilee party today for residents and their families, which has been fabulous and thoroughly enjoyed by everyone. The activities coordinator and all the staff did a brilliant job.
Hi Barbara, thank you so much for your lovely review. I will agree our staff work so hard and will continue to do so. The Jubilee party was a very special day for many as this was the first time we could socially get together. Thank you once again. Kindest regards.
When attending all staff are polite and caring. Mum looks well looked after and happy.
When attending all staff are polite and caring. Mum looks well looked after and happy.
Thank you so much for your lovely review, we will inform the staff of your positive feedback you have about them.
My sister is very pleased with all aspects of her care which I can confirm. From my point of view, I think the home is run very professionally and nothing is too much trouble. I phone my sister every day and always get to speak to her. The staff who I have met are very helpful. I am extremely...
My sister is very pleased with all aspects of her care which I can confirm. From my point of view, I think the home is run very professionally and nothing is too much trouble. I phone my sister every day and always get to speak to her. The staff who I have met are very helpful. I am extremely pleased where my sister is.
Hi Michael, thank you so much for your lovely review and we are so happy your sister has settled in so well! We will continue to strive to give excellent care which is down to our team of dedicated staff members. Kind regards.
The care and helpfulness of all staff is second to none. They help as much as they can to ensure a stressless visit as possible and family.
The care and helpfulness of all staff is second to none. They help as much as they can to ensure a stressless visit as possible and family.
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
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Donna has a wealth of experience in the care industry and leads the team following our company values
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