Agnes and Arthur

Moorland View, Bradeley, Stoke-on-Trent ST6 7NG
Review Us
9.5 60 Reviews
  • Agnes and Arthur, Stoke-on-Trent
Agnes and Arthur is a fully refurbished and renovated care home for the elderly. Located in a quiet residential area of Bradeley, Stoke-on-Trent, Staffordshire. The home specialises in catering for people diagnosed with dementia.

Safe Harbor acquired the former Eardley House facility and have transformed and improved the home that has the affection of the local community.

There is welcoming accommodation, with a design that makes the most of natural light. There are new kitchen and laundry facilities, a wireless nurse call system, speakers in the corridors and wireless internet throughout.

All residential provision is personalised and the home employs over 50 experienced members of staff to care for residents.
Show Agnes and Arthur on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1080 – £1300
  • Self-Funded Residential Dementia Care: £1080 – £1300
  • RESPITE Self-Funded Residential Care: £1080 – £1350
  • RESPITE Self-Funded Residential Dementia Care: £1080 – £1350

Fees include a full health needs assessment, accommodation, laundry service, meals, professional input from GP and other professionals, 24 hour care and weekly activities. We provide spacious rooms of which some are ensuite facilities.

These prices are only a guideline, please contact Agnes and Arthur to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Louise Chamberlain (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022
  • Number of floors: 2

Room Information

  • Single Rooms (38)
  • Couples/Companion Rooms (6)

Visiting

  • If wishing to visit Agnes and Arthur, please call ahead. However, no appointment is necessary.


    The home has regular events that everyone is welcome to attend. These can be found on the Facebook page or on the activities calendar in the home.


    When entering the home please sign into to Agnes and Arthur's visitor book and ensure to wear one of the visitor's lanyards available in the reception area.

Parking

  • Free on-site car parking facilities in close proximity to the main entrance. Parking outside the reception doors is reserved solely for Emergency Services.


    Additional parking can be found at the rear of the building.

Agnes and Arthur Reviews (60)

9.5

Agnes and Arthur has a Review Score of 9.5 (9.516) out of 10, based on 13 reviews in the last 2 years.
Over all time Agnes and Arthur has 60 reviews.

Overall Experience
  • 38
  • 19
  • 2
  • 0
  • 1
Date Published
  • 60
  • 3
  • 3
  • 13
  • 47
Reviewer Connection to Agnes and Arthur
  • 31
  • 5
  • 5
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 60, showing 41-60
Review from Jackie C (Daughter of Resident) published on 27 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
They were all fantastic, could not ask for a better bunch of people. The home was well clean, there is nothing bad we can say. Certainly will be using them if we have to haha. Hope not. They were all great. A bunch of friendly people. The home was very big. The only thing we can say is they want a bigger
car park.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Janet S (Friend of Resident) published on 21 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I come to visit a neighbour and friend.
Staff were very welcoming, was offered a drink, spoke to other residents who seemed to be happy to chat. Some residents were engaged in activities.
It was a beautiful day, so many were in the garden strolling.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Michelle S (Daughter of Resident) published on 26 April 2018 Submitted via Postal Card • Report
Overall Experience 1.0 out of 5
My mother was a resident for 3 years. When she first went into a care home, it was run properly and I had no issues, then the management changed and the whole place except for the kitchen and a few carers, it went downhill very quickly. My mum's personal care was none existent and I had to go every
day to give this plus senior carers gave 9 tablets in one go. The reason to refuse this many is that my mam has problems swallowing. When I complained, I was given 28 days notice. If you care for your loved ones, don't place them here.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Renate (Daughter of Resident) published on 14 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the home a friendly and welcoming atmosphere.
The staff are always at hand if any questions or concerns about my mother.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sharon B (Daughter of Resident) published on 23 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has settled so well into her new home. Now we are so reassured that she is happy and content and its down to the fabulous staff - their happy personalities project onto Mum. It is a comfort to know that she is safe, warm and happy. A testament to her comfort is having to buy her bigger size clothes
#big fat chocolate cake!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sheila (Daughter of Resident) published on 25 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very grateful to the staff for providing such loving and considerate care. I live abroad so it is very reassuring to know my Mum is in such good hands. My Mum has settled in well and enjoys the food. Thank you so much.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Yvonne T (Daughter of Resident) published on 11 October 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum is a recent resident - settled in well. Friendly staff, good facilities. Good choice in food. Room kept clean and tidy. The manager is lovely!!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Julie B (Daughter of Resident) published on 25 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Agnes and Arthur has a warm friendly atmosphere. The staff are amazing with the residents and visitors who are treated with dignity, respect and kindness and the support they offer to the residents and visitors is outstanding. There is a good selection of food on offer. The resident's rooms are spacious
and they can take in personal belongings to decorate them. The residents are given various activities to try on a daily basis keeping their minds stimulated. In the garden, there are sheltered tables and chairs for you to use and the cleanliness and security are of a high standard.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Alison (Daughter of Resident) published on 25 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was really worried about my dad being admitted to a care home but the staff here have been brilliant. The care shown not only to my dad but to all of the family has been first class. Dad is treated with dignity and the staff are always on hand if we have any issues.
Thank you to all staff for making
a very traumatic time for us much easier.
Special thanks to a few ladies who have been just wonderful!!!
The staff at Agnes and Arthur are a credit to your organisation.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Marie B (Daughter-in-law of Resident) published on 26 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very experienced and caring staff. Our first experience in this situation and we couldn't be more impressed.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Gaynor S (Daughter of Resident) published on 24 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When my dad was admitted for respite in June 2016 we were all devastated, however, we can all honestly say that this has been the best place for him. He seems so happy, healthy and looks clean and tidy all the time. Dad has built a rapport with all the staff and he constantly says how brilliant they
all are and we have to agree.
The home is very helpful with everything whether that be doctors appointment or supporting dad through his low moods. The home always has activities on to give dad the happiness he deserves. My two daughters both work in care and are also extremely impressed with the care dad receives. Thank you to all staff at Agnes and Arthur.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from John H (Husband of Resident) published on 24 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife came into the care home in December 2016. Since then I have found that she has received the correct care she needs. I have been totally satisfied with the care she has had. The staff have been lovely, always keep me up to date of how she is. They are very approachable and when I have been there
are great with all the patients.
I am extremely satisfied with the care she has had so far and she is settling really well.
My overall impression in just under a month of her being there is excellent.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Geoff B (Husband of Resident) published on 6 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It took a few days for my wife to settle but she's settled really well and her eating has got better and all the staff dress her all clean and lovely. She looks well and clean. Everything has been very much appreciated by all staff. Thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from N B (Son of Resident) published on 13 August 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been in Agnes and Arthur for two weeks respite due to her partner not being well enough to care for her. In the 2 weeks she has been here she has been cared for by the fantastic staff. I have seen my mother interacting better than I have seen in months as if she has come out of her shell.
The place is clean, friendly and nothing is too much for them to help. All in all, she has been cared for at the highest level and we will hopefully be booking mum in again if the need arises.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Tracey B (Daughter of Resident) published on 4 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the home to be very respectful, friendly, polite, very caring and efficient. Excellent with my father.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ivy S (Daughter of Resident) published on 10 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Agnes and Arthur has been a lifesaver for me I cannot praise the staff enough they are very caring and attentive to my mums and residents needs at all times. It's a home away from home very welcoming, you are immediately made comfortable in their surroundings. I felt at peace of mind leaving my mum
here and I thank all staff sincerely and management.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Elizabeth M (Daughter of Resident) published on 18 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am happy with the care my dad is receiving, the home is clean and pleasant and has a warm and friendly environment. The staff are very efficient and make sure that my dad and the other residents are well looked after, nothing is too much trouble. There are lots of activities and entertainment on daily
and tea, biscuits, fruit are given throughout the day, as well as meals. Overall I am very satisfied with how the home is run and my dad is happy and settled.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sheila (Daughter of Resident) published on 11 February 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has now been in this home for 15 months. She is well looked after and her medical needs are very well taken care of. Like many people with dementia she can be stubborn and the staff are good at dealing with her. My only concern is the residents tend to sit around not talking to anyone and
the staff have to much paperwork to fill in, when that time would be better spent talking to the residents.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P N (Daughter of Resident) published on 18 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the care at Agnes and Arthur. My mother has thrived since being here. She has gained weight, made friends and is much happier than previously. The facilities and rooms are excellent. Garden is lovely.
The staff are brilliant. Lots of open days at Agnes and Arthur for the residents
family etc with lots of activities. I really cannot praise the staff enough for what they do.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Gwen T (Daughter of Resident) published on 2 September 2015 Submitted via Website • Report
Overall Experience 4.0 out of 5
My dad has been at Agnes and Arthur since 1st May 2015. He settled in well when he first arrived and continues to be happy. He mixes well with other residents and seems happy and content in his new home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.5 (9.516)

Overview of Review Score

The Review Score of 9.5 (9.516) out of 10 for Agnes and Arthur is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.516 for Agnes and Arthur is calculated as follows: ( (100 Excellents x 5) + (40 Goods x 4) + (10 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 155 Ratings = 4.516
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Agnes and Arthur is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 12 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Jul 2021

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (1)

Donna

Donna Carter

Job Title: Deputy Manager Joined: 2022

Donna has a wealth of experience in the care industry and leads the team following our company values

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Agnes and Arthur to verify any information. View our terms and conditions. Agnes and Arthur has an Enhanced Service - more info.