
I find the home a friendly and welcoming atmosphere. The staff are always at handRenate(Daughter of Resident/Service User)

the support they offer to the residents and visitors is outstandingJohn H(Husband of Resident/Service User)

I am very grateful to the staff for providing such loving and considerate careSheila(Daughter of Resident/Service User)

I find the home a friendly and welcoming atmosphere. The staff are always at handRenate(Daughter of Resident/Service User)

the support they offer to the residents and visitors is outstandingJohn H(Husband of Resident/Service User)

I am very grateful to the staff for providing such loving and considerate careSheila(Daughter of Resident/Service User)

Agnes and Arthur is a fully refurbished and renovated care home for the elderly. Located in a quiet residential area of Bradeley, Stoke-on-Trent, Staffordshire. The home specialises in catering for people diagnosed with dementia.
Safe Harbor acquired the former Eardley House facility and have transformed and improved the home that has the affection of the local community.
There is welcoming accommodation, with a design that makes the most of natural light. There...
Care Provided by Agnes and Arthur
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 50 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees include a full health needs assessment, accommodation, laundry service, meals, professional input from GP and other professionals, 24 hour care and weekly activities. We provide spacious rooms of which some are ensuite facilities.
The price(s) shown are provided by the care home. Contact Agnes and Arthur for full pricing details and T&Cs.
Contact Agnes and Arthur to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Safe Harbor
- Private Owned
Person in charge
- Jorge Finn (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 50+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2012
- Last Refurbishment: 2022
- Number of floors: 2
Room Information
- Single Rooms (38)
- Couples/Companion Rooms (6)
- Single Rooms with ensuite Wet Room (5)
- Couples/Companion Rooms with ensuite Wet Room (4)
Visiting
- If wishing to visit Agnes and Arthur, please call ahead. However, no appointment is necessary. The home has regular events that everyone is welcome to attend. These can be found on the Facebook page or on the activities calendar in the home. When entering the home please sign into to Agnes and Arthur's visitor book and ensure to wear one of the visitor's lanyards available in the reception area.
Parking
- Free on-site car parking facilities in close proximity to the main entrance. Parking outside the reception doors is reserved solely for Emergency Services. Additional parking can be found at the rear of the building.
Agnes and Arthur Reviews (77)
Agnes and Arthur has a Review Score of 9.8 (9.777) out of 10, based on 20 reviews in the last 2 years.
Over all time Agnes and Arthur has 77 reviews.
The staff are lovely, they are so kind and caring towards the residents and their relatives. They work so hard and always have a smile on their face. We have attended a Jubilee party today for residents and their families, which has been fabulous and thoroughly enjoyed by everyone. The activities coordinator and all the staff did a brilliant job.
Hi Barbara, thank you so much for your lovely review. I will agree our staff work so hard and will continue to do so. The Jubilee party was a very special day for many as this was the first time we could socially get together. Thank you once again. Kindest regards.
When attending all staff are polite and caring. Mum looks well looked after and happy.
Thank you so much for your lovely review, we will inform the staff of your positive feedback you have about them.
My sister is very pleased with all aspects of her care which I can confirm. From my point of view, I think the home is run very professionally and nothing is too much trouble. I phone my sister every day and always get to speak to her. The staff who I have met are very helpful. I am extremely pleased where my sister is.
Hi Michael, thank you so much for your lovely review and we are so happy your sister has settled in so well! We will continue to strive to give excellent care which is down to our team of dedicated staff members. Kind regards.
The care and helpfulness of all staff is second to none. They help as much as they can to ensure a stressless visit as possible and family.
I can see my nana is so happy living at Agnes and Arthur she says the staff are lovely. She is happy and the staff are nice and pleasant. Seeing my nana happy makes me happy even though I miss her so much. It's nice to see my nan enjoy all the activities.
Whilst going through such difficult times, the staff at Agnes and Arthur made sure the residents took part in all pre-Christmas activities even though relatives were unable to join in. Regular updates and pictures were posted on Facebook to enable us to see our family were having a good time regardless of the pressures Covid has put all under.
Many thanks for your lovely review and kind words. The staff are doing an amazing job here and residents and staff are upbeat and bright regardless of the current situation. They had a wonderful time pre and post-Xmas and we are so happy this was reflected in the photos you saw. We...
My mum was admitted from hospital to Agnes and Arthur when Covid broke out. My mum sadly passed away in December at Agnes and Arthur. The staff were brilliant during these hard times and I knew Mum was looked after and cared for during her stay.
It was a pleasure and a privilege to look after your mum. She was such a gently lovely lady and she is very much missed by all of the team at Agnes.
Friendly and supportive staff. The care for my sister is excellent and her needs are always met. My sister can be stubborn and the staff are always patient with her and understanding her mental health needs as well as physical. Her room is always clean and tidy and the fact there has been no covid cases in the home shows commitment by all even though it is sad to not be able to hug our siblings.
Since mum came to stay at Agnes and Arthur she's settled in nicely. I know she is well looked after by the staff even though sometimes there doesn't seem enough staff working when I visit, most staff are friendly and welcoming, It's clean though the toilets on the ground floor can be a bit unclean. Entertainment and activities have got better and mum has gone out on day trips more. Overall happy for mum to stay here.
Mum has settled in well, friendly staff and helpful. Any concerns seem to be addressed.
Friendly staff. Happy with the care.
I know my husband is being looked after very well.
Mum is settled, always clean and presentable. Staff take interest in her and her needs. All things considered, mum is well.
Thank you for your recent review. It is very much appreciated and we are happy that you are happy with your mums care. Kind regards the Home Manager.
The care home is really nice and clean and everybody is very helpful.
A warm and friendly arrival. The home was very clean, warm and inviting for my brother in law. The choice of menu is excellent and all the meals are cooked to a very high standard and presented beautifully. Great care and attention is given to all residents, I am very happy that my brother in law is being so well looked after and cared for.
I always find the staff caring and concerned for the well being and safety of the clients. They are always treated with respect and if a problem arises, explanations are always dealt with calmly.
Very warm welcome - all the staff are lovely to not only my dad but to us too. The facilities are super and we love the squirrel visits. His bedroom is great - very posh! He's loving the food and gets double puddings if there are any spare! It's nice that we get a cuppa and a bite too. A few of us went over the pub the other night and had a fab time. I can't name check any of the staff because they're equally all ace. All the admin we've done has been straight forward so no problems there. All good! I would definitely recommend. Thank you!
They were all fantastic, could not ask for a better bunch of people. The home was well clean, there is nothing bad we can say. Certainly will be using them if we have to haha. Hope not. They were all great. A bunch of friendly people. The home was very big. The only thing we can say is they want a bigger car park.
Staff were very welcoming, was offered a drink, spoke to other residents who seemed to be happy to chat. Some residents were engaged in activities.
It was a beautiful day, so many were in the garden strolling.
My mother was a resident for 3 years. When she first went into a care home, it was run properly and I had no issues, then the management changed and the whole place except for the kitchen and a few carers, it went downhill very quickly. My mum's personal care was none existent and I had to go every day to give this plus senior carers gave 9 tablets in one go. The reason to refuse this many is that my mam has problems swallowing. When I complained, I was given 28 days notice. If you care for your loved ones, don't place them here.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 03 July 2021Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
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Awards / Recognitions (0)
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Accreditations
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Meet the Team (1)

Donna has a wealth of experience in the care industry and leads the team following our company values
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