Agnes and Arthur

I can see my nana is so happy living at Agnes and Arthur she says the staff are lovely. She is happy and the staff are nice and pleasant. Seeing my nana happy makes me happy even though I miss her so much. It's nice to see my nan enjoy all the activities.

Whilst going through such difficult times, the staff at Agnes and Arthur made sure the residents took part in all pre-Christmas activities even though relatives were unable to join in. Regular updates and pictures were posted on Facebook to enable us to see our family were having a good time regardless of the pressures Covid has put all under.

My mum was admitted from hospital to Agnes and Arthur when Covid broke out. My mum sadly passed away in December at Agnes and Arthur. The staff were brilliant during these hard times and I knew Mum was looked after and cared for during her stay.

Friendly and supportive staff. The care for my sister is excellent and her needs are always met. My sister can be stubborn and the staff are always patient with her and understanding her mental health needs as well as physical. Her room is always clean and tidy and the fact there has been no covid cases in the home shows commitment by all even though it is sad to not be able to hug our siblings.

Since mum came to stay at Agnes and Arthur she's settled in nicely. I know she is well looked after by the staff even though sometimes there doesn't seem enough staff working when I visit, most staff are friendly and welcoming, It's clean though the toilets on the ground floor can be a bit unclean. Entertainment and activities have got better and mum has gone out on day trips more. Overall happy for mum to stay here.

Mum has settled in well, friendly staff and helpful. Any concerns seem to be addressed.

Friendly staff. Happy with the care.

I know my husband is being looked after very well.

Mum is settled, always clean and presentable. Staff take interest in her and her needs. All things considered, mum is well.

The care home is really nice and clean and everybody is very helpful.

A warm and friendly arrival. The home was very clean, warm and inviting for my brother in law. The choice of menu is excellent and all the meals are cooked to a very high standard and presented beautifully. Great care and attention is given to all residents, I am very happy that my brother in law is being so well looked after and cared for.

I always find the staff caring and concerned for the well being and safety of the clients. They are always treated with respect and if a problem arises, explanations are always dealt with calmly.

Very warm welcome - all the staff are lovely to not only my dad but to us too. The facilities are super and we love the squirrel visits. His bedroom is great - very posh! He's loving the food and gets double puddings if there are any spare! It's nice that we get a cuppa and a bite too. A few of us went over the pub the other night and had a fab time. I can't name check any of the staff because they're equally all ace. All the admin we've done has been straight forward so no problems there. All good! I would definitely recommend. Thank you!

They were all fantastic, could not ask for a better bunch of people. The home was well clean, there is nothing bad we can say. Certainly will be using them if we have to haha. Hope not. They were all great. A bunch of friendly people. The home was very big. The only thing we can say is they want a bigger car park.

It was a beautiful day, so many were in the garden strolling.

My mother was a resident for 3 years. When she first went into a care home, it was run properly and I had no issues, then the management changed and the whole place except for the kitchen and a few carers, it went downhill very quickly. My mum's personal care was none existent and I had to go every day to give this plus senior carers gave 9 tablets in one go. The reason to refuse this many is that my mam has problems swallowing. When I complained, I was given 28 days notice. If you care for your loved ones, don't place them here.

The staff are always at hand if any questions or concerns about my mother.

Mum has settled so well into her new home. Now we are so reassured that she is happy and content and its down to the fabulous staff - their happy personalities project onto Mum. It is a comfort to know that she is safe, warm and happy. A testament to her comfort is having to buy her bigger size clothes #big fat chocolate cake!

I am very grateful to the staff for providing such loving and considerate care. I live abroad so it is very reassuring to know my Mum is in such good hands. My Mum has settled in well and enjoys the food. Thank you so much.

Mum is a recent resident - settled in well. Friendly staff, good facilities. Good choice in food. Room kept clean and tidy. The manager is lovely!!