
I find the home a friendly and welcoming atmosphere. The staff are always at handRenate(Daughter of Resident/Service User)

the support they offer to the residents and visitors is outstandingJohn H(Husband of Resident/Service User)

I am very grateful to the staff for providing such loving and considerate careSheila(Daughter of Resident/Service User)

I find the home a friendly and welcoming atmosphere. The staff are always at handRenate(Daughter of Resident/Service User)

the support they offer to the residents and visitors is outstandingJohn H(Husband of Resident/Service User)

I am very grateful to the staff for providing such loving and considerate careSheila(Daughter of Resident/Service User)

Agnes and Arthur is a fully refurbished and renovated care home for the elderly. Located in a quiet residential area of Bradeley, Stoke-on-Trent, Staffordshire. The home specialises in catering for people diagnosed with dementia.
Safe Harbor acquired the former Eardley House facility and have transformed and improved the home that has the affection of the local community.
There is welcoming accommodation, with a design that makes the most of natural light. There...
Care Provided by Agnes and Arthur
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 50 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees include a full health needs assessment, accommodation, laundry service, meals, professional input from GP and other professionals, 24 hour care and weekly activities. We provide spacious rooms of which some are ensuite facilities.
The price(s) shown are provided by the care home. Contact Agnes and Arthur for full pricing details and T&Cs.
Contact Agnes and Arthur to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Safe Harbor
- Private Owned
Person in charge
- Jorge Finn (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 50+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2012
- Last Refurbishment: 2022
- Number of floors: 2
Room Information
- Single Rooms (38)
- Couples/Companion Rooms (6)
- Single Rooms with ensuite Wet Room (5)
- Couples/Companion Rooms with ensuite Wet Room (4)
Visiting
- If wishing to visit Agnes and Arthur, please call ahead. However, no appointment is necessary. The home has regular events that everyone is welcome to attend. These can be found on the Facebook page or on the activities calendar in the home. When entering the home please sign into to Agnes and Arthur's visitor book and ensure to wear one of the visitor's lanyards available in the reception area.
Parking
- Free on-site car parking facilities in close proximity to the main entrance. Parking outside the reception doors is reserved solely for Emergency Services. Additional parking can be found at the rear of the building.
Agnes and Arthur Reviews (77)
Agnes and Arthur has a Review Score of 9.8 (9.777) out of 10, based on 20 reviews in the last 2 years.
Over all time Agnes and Arthur has 77 reviews.
Myself and my family were very disappointed that no one from the home contacted us, sent a card of condolence, or attended his funeral. For me, I personally think it was so disrespectful.
I personally would not recommend this care home, seems to me it is just a job to the staff, and the residents are just part and parcel of it.
Just want to let you know my thoughts. Thank you.
Dear Deborah, Please can I introduce myself, I am the new manager of Agnes and Arthur. I am deeply saddened by the fact that none of the team attended your father's funeral, I can not comment on why this happened but I can assure you this is not what we expect from the team at Agnes and Arthur. I...
This care home is the best in the whole country. My mum has been here for over four years and I can only thank the staff for their hard job. The perfect atmosphere all the time, activities staff are the best and always meet you with a smile. I would want to thank all of you for your amazing work, most of you have become friends and I am close to you. Can I just say that the activities ladies are all so good, doing a fantastic job here, keep up the good work, it is a great care home.
Thank you so much for your fantastic review. I will ensure your review is shared with the team.
My brother receives excellent care and support. All his needs are catered for. Excellent and caring staff.
Grandmother looks well and well looked after. She has said she is well looked after and the meals are very good. The staff are very friendly and helpful.
Overall the home is good but more money needs to be invested into activities by the management and not the staff. This has been an ongoing issue in the home. Residents need stimulation as part of their healthcare.
My mum is a new resident who has settled in well. The staff have made her and the family very welcome and nothing is too much trouble for them. I know my mum is safe and sound and being looked after. They have sorted out health referrals within days of Mum coming here. Thank you for your support.
Thank you so much for your kind words, I will pass these on to the staff team.
A very cosy/homely environment. My nan came on respite and potentially staying should she like it...and she loves it. She settled in so quickly and it's so lovely to see the extremely positive relationship she has with the staff and residents.
Thank you so much for your lovely review. We are proud to have such a fantastic team here at Agnes and Arthur.
My wife has been a resident at Agnes and Arthur since November 2021 during this her care has always been excellent and on many occasions above and beyond what is expected. I would not hesitate to recommend the care home to anyone. All the staff under sometimes difficult circumstances are always very caring and understanding and always ready to listen to any concerns.
Thank you so much. I will pass your lovely comments on to the team here at Agnes.
My dad has been in this care home for nearly a year now. I find it a very nice place and the staff are very friendly and helpful. My dad is always well looked after and always very clean.
Thank you so much for your lovely review. I will pass your comments on to all of the staff here at Agnes and Arthur!
Mum appears to be well cared for.
Please pop in to let us know if there is anything we can do to improve your mum's care.
Excellent, friendly, approachable staff. Nothing is too much trouble. Our dad is really well looked after.
Thank you so much for your kind review of our wonderful staff.
The staff are welcoming and nice atmosphere. The food menu is lovely, Mum seemed happy and cared for and seems very incontinent which is a path for the course. Mum chatted about her garden and old neighbours, would like to visit more but because of health commitments, find it hard to visit, so do worry if she's happy but seems to be.
Thank you for your review, we are happy to help facilitate visits to our residents with the use of a transport company we use. Please pop into the office and let us know if we can be of any assistance with facilitating this.
Main concerns with incontinence issues. He has been referred but there are delays, I provide incontinence pants but they run out quickly (not informed if none are left). Otherwise, all the staff are brilliant, doing a great job. I'm happy everything is done to make a good life for residents, very clean everywhere.
We are so sorry about the delays which we are facing with the continence service. Unfortunately, this is an issue for all care homes in the area and we are experiencing delays of up to a year. We are working closely with GPs and other healthcare professionals...
I find the home very welcoming, the staff are amazing. The home is clean and tidy.
Thank you for your review, we have discussed that we would be happy to support you to make your nan's room more homely and we believe this might help. We will continue to improve our facilities and rooms one at a time.
I have visited my friend each week since January. She enjoys sitting in the dining room. She is settled and happy. The staff are caring and always find time for myself and my friend.
Thank you so much for your kind words, we as a team will continue to strive for excellence.
My aunty is settling in well. The carers are very cheerful and are caring towards my aunty. She seems to be eating well and I have seen her doing activities like painting etc. It's good to see her being busy. She seems happy.
Thank you so much for your lovely review. We have a fantastic team here at Agnes and Arthur.
We cannot praise all the staff at Agnes and Arthur enough. They have gone above and beyond to care for our mum for the last 18 months despite how her dementia affected her behaviour at times. The staff are friendly, professional and caring towards our mum and us and all the residents. They treated mum with respect and dignity and worked with us to ensure mum was as settled and as happy as she could be. The manager is fantastic, approachable and listens and always acted promptly on any queries or concerns that we have had. She seems to have a really good relationship with her staff and therefore this makes them a fantastic team. The domestics also do a fantastic job. Mum's room was always clean, tidy and smelt fresh. Well done to all the staff and a massive thank you for all the love and care you have shown during Mum's stay and at the time of her death.
Thank you so much for your lovely, heart-warming review. We will miss your mum very much and although it has been a sad occasion, we shared a lot of happy memories with yourself and her. I will pass on your beautiful words to every staff member of our team. Take care.
The staff always go above and beyond to care for and entertain the residents.
Hi Lili, thank you so much for your wonderful review! We plan for a lot more entertainment this year and it would be lovely to see you again. Kind regards.
My nan is always extremely well cared for and really enjoys her time at the home.
Hi Morgan, thank you for your lovely review of the home. We are working on improving facilities further this year so hopefully, you will see some positive changes. Kind regards.
We have had such a lovely day celebrating the jubilee with all the residents and staff. The staff are just amazing, friendly, and caring. Today was just what was needed.
Hi Leanne, it was such a lovely day and we were so happy to see so many family members having such a lovely time. Thank you for your lovely review. Kind regards.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 03 July 2021Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
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There are no upcoming events for Agnes and Arthur.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Agnes and Arthur.
Accreditations
There are no accreditations posted yet for Agnes and Arthur.
Meet the Team (1)

Donna has a wealth of experience in the care industry and leads the team following our company values
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