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Agnes and Arthur

Moorland View, Bradeley, Stoke-on-Trent, Staffordshire ST6 7NG
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I find the home a friendly and welcoming atmosphere. The staff are always at handRenate(Daughter of Resident/Service User)
Agnes and Arthur, Stoke-on-Trent
the support they offer to the residents and visitors is outstandingJohn H(Husband of Resident/Service User)
Agnes and Arthur, Stoke-on-Trent
I am very grateful to the staff for providing such loving and considerate careSheila(Daughter of Resident/Service User)
Agnes and Arthur, Stoke-on-Trent

Agnes and Arthur is a fully refurbished and renovated care home for the elderly. Located in a quiet residential area of Bradeley, Stoke-on-Trent, Staffordshire. The home specialises in catering for people diagnosed with dementia.

Safe Harbor acquired the former Eardley House facility and have transformed and improved the home that has the affection of the local community.

There is welcoming accommodation, with a design that makes the most of natural light. There...  

Care Provided by Agnes and Arthur

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,080 - £1,300£1,080 - £1,350
Residential Dementia Care£1,080 - £1,300£1,080 - £1,350

Fees include a full health needs assessment, accommodation, laundry service, meals, professional input from GP and other professionals, 24 hour care and weekly activities. We provide spacious rooms of which some are ensuite facilities.

Contact Agnes and Arthur to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Jorge Finn (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2012
  • Last Refurbishment: 2022
  • Number of floors: 2

Room Information

  • Single Rooms (38)
  • Couples/Companion Rooms (6)
  • Single Rooms with ensuite Wet Room (5)
  • Couples/Companion Rooms with ensuite Wet Room (4)

Visiting

  • If wishing to visit Agnes and Arthur, please call ahead. However, no appointment is necessary. The home has regular events that everyone is welcome to attend. These can be found on the Facebook page or on the activities calendar in the home. When entering the home please sign into to Agnes and Arthur's visitor book and ensure to wear one of the visitor's lanyards available in the reception area.

Parking

  • Free on-site car parking facilities in close proximity to the main entrance. Parking outside the reception doors is reserved solely for Emergency Services. Additional parking can be found at the rear of the building.

Agnes and Arthur Reviews (77)

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9.8

Agnes and Arthur has a Review Score of 9.8 (9.777) out of 10, based on 20 reviews in the last 2 years. Over all time Agnes and Arthur has 77 reviews.

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Showing 77 reviews matching selected criteria
Review from Deborah C (Daughter of Resident) published on 12 June 2024 Submitted via Website
Overall Experience
My dad was a resident at Agnes and Arthur for 1 week short of 1 year. He loved the staff and his room. He had dementia and was really going down bank. After a fall again in the home, my dad broke his hip, and sadly we lost my dad on the 20th of February.
Myself and my family were very disappointed that no one from the home contacted us, sent a card of condolence, or attended his funeral. For me, I personally think it was so disrespectful.
I personally would not recommend this care home, seems to me it is just a job to the staff, and the residents are just part and parcel of it.

Just want to let you know my thoughts. Thank you.

Reply from Louise, Manager at Agnes and Arthur

Dear Deborah, Please can I introduce myself, I am the new manager of Agnes and Arthur. I am deeply saddened by the fact that none of the team attended your father's funeral, I can not comment on why this happened but I can assure you this is not what we expect from the team at Agnes and Arthur. I...  

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Review from T L (Son of Resident) published on 27 February 2024 Submitted via Postal Card
Overall Experience

This care home is the best in the whole country. My mum has been here for over four years and I can only thank the staff for their hard job. The perfect atmosphere all the time, activities staff are the best and always meet you with a smile. I would want to thank all of you for your amazing work, most of you have become friends and I am close to you. Can I just say that the activities ladies are all so good, doing a fantastic job here, keep up the good work, it is a great care home.

Reply from Philip Morris, Director at Agnes and Arthur

Thank you so much for your fantastic review. I will ensure your review is shared with the team.

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Review from Stephen P (Brother of Resident) published on 26 February 2024 Submitted via Postal Card
Overall Experience

My brother receives excellent care and support. All his needs are catered for. Excellent and caring staff.

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Review from B N (Grandson of Resident) published on 26 February 2024 Submitted via Postal Card
Overall Experience

Grandmother looks well and well looked after. She has said she is well looked after and the meals are very good. The staff are very friendly and helpful.

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Review from Colette B (Niece of Resident) published on 26 February 2024 Submitted via Postal Card
Overall Experience

Overall the home is good but more money needs to be invested into activities by the management and not the staff. This has been an ongoing issue in the home. Residents need stimulation as part of their healthcare.

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Review from Louise L (Daughter of Resident) published on 26 February 2024 Submitted via Postal Card
Overall Experience

My mum is a new resident who has settled in well. The staff have made her and the family very welcome and nothing is too much trouble for them. I know my mum is safe and sound and being looked after. They have sorted out health referrals within days of Mum coming here. Thank you for your support.

Reply from Anita Hopkins, Manager at Agnes and Arthur

Thank you so much for your kind words, I will pass these on to the staff team.

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Review from Poppy M (Granddaughter of Resident) published on 26 February 2024 Submitted via Postal Card
Overall Experience

A very cosy/homely environment. My nan came on respite and potentially staying should she like it...and she loves it. She settled in so quickly and it's so lovely to see the extremely positive relationship she has with the staff and residents.

Reply from Anita Hopkins, Manager at Agnes and Arthur

Thank you so much for your lovely review. We are proud to have such a fantastic team here at Agnes and Arthur.

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Review from R P (Husband of Resident) published on 7 February 2024 Submitted via Website
Overall Experience

My wife has been a resident at Agnes and Arthur since November 2021 during this her care has always been excellent and on many occasions above and beyond what is expected. I would not hesitate to recommend the care home to anyone. All the staff under sometimes difficult circumstances are always very caring and understanding and always ready to listen to any concerns.

Reply from Anita Hopkins, Manager at Agnes and Arthur

Thank you so much. I will pass your lovely comments on to the team here at Agnes.

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Review from Angela T (Daughter of Resident) published on 29 January 2024 Submitted via Postal Card
Overall Experience

My dad has been in this care home for nearly a year now. I find it a very nice place and the staff are very friendly and helpful. My dad is always well looked after and always very clean.

Reply from Anita Hopkins, Manager at Agnes and Arthur

Thank you so much for your lovely review. I will pass your comments on to all of the staff here at Agnes and Arthur!

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Review from Jacqueline K (Daughter of Resident) published on 29 January 2024 Submitted via Postal Card
Overall Experience

Mum appears to be well cared for.

Reply from Philip Morris, Director at Agnes and Arthur
Thank you for your review.

Please pop in to let us know if there is anything we can do to improve your mum's care.

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Review from K O (Daughter of Resident) published on 20 June 2023 Submitted via Postal Card
Overall Experience

Excellent, friendly, approachable staff. Nothing is too much trouble. Our dad is really well looked after.

Reply from Philip Morris, Director at Agnes and Arthur

Thank you so much for your kind review of our wonderful staff.

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Review from P W (Daughter of Resident) published on 20 June 2023 Submitted via Postal Card
Overall Experience

The staff are welcoming and nice atmosphere. The food menu is lovely, Mum seemed happy and cared for and seems very incontinent which is a path for the course. Mum chatted about her garden and old neighbours, would like to visit more but because of health commitments, find it hard to visit, so do worry if she's happy but seems to be.

Reply from Philip Morris, Director at Agnes and Arthur

Thank you for your review, we are happy to help facilitate visits to our residents with the use of a transport company we use. Please pop into the office and let us know if we can be of any assistance with facilitating this.

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Review from J N (Partner of Resident) published on 20 June 2023 Submitted via Postal Card
Overall Experience

Main concerns with incontinence issues. He has been referred but there are delays, I provide incontinence pants but they run out quickly (not informed if none are left). Otherwise, all the staff are brilliant, doing a great job. I'm happy everything is done to make a good life for residents, very clean everywhere.

Reply from Philip Morris, Director at Agnes and Arthur
Thank you for your kind review.

We are so sorry about the delays which we are facing with the continence service. Unfortunately, this is an issue for all care homes in the area and we are experiencing delays of up to a year. We are working closely with GPs and other healthcare professionals...  

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Review from L W (Granddaughter of Resident) published on 20 June 2023 Submitted via Postal Card
Overall Experience

I find the home very welcoming, the staff are amazing. The home is clean and tidy.

Reply from Philip Morris, Director at Agnes and Arthur

Thank you for your review, we have discussed that we would be happy to support you to make your nan's room more homely and we believe this might help. We will continue to improve our facilities and rooms one at a time.

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Review from V H (Friend of Resident) published on 13 April 2023 Submitted via Postal Card
Overall Experience

I have visited my friend each week since January. She enjoys sitting in the dining room. She is settled and happy. The staff are caring and always find time for myself and my friend.

Reply from Sarah Smart, Manager at Agnes and Arthur

Thank you so much for your kind words, we as a team will continue to strive for excellence.

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Review from Lynne S (Niece of Resident) published on 6 April 2023 Submitted via Postal Card
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My aunty is settling in well. The carers are very cheerful and are caring towards my aunty. She seems to be eating well and I have seen her doing activities like painting etc. It's good to see her being busy. She seems happy.

Reply from Sarah Smart, Manager at Agnes and Arthur

Thank you so much for your lovely review. We have a fantastic team here at Agnes and Arthur.

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Review from S C (Daughter of Resident) published on 19 October 2022 Submitted via Website
Overall Experience

We cannot praise all the staff at Agnes and Arthur enough. They have gone above and beyond to care for our mum for the last 18 months despite how her dementia affected her behaviour at times. The staff are friendly, professional and caring towards our mum and us and all the residents. They treated mum with respect and dignity and worked with us to ensure mum was as settled and as happy as she could be. The manager is fantastic, approachable and listens and always acted promptly on any queries or concerns that we have had. She seems to have a really good relationship with her staff and therefore this makes them a fantastic team. The domestics also do a fantastic job. Mum's room was always clean, tidy and smelt fresh. Well done to all the staff and a massive thank you for all the love and care you have shown during Mum's stay and at the time of her death.

Reply from Anita Hopkins, Home Manager at Agnes and Arthur

Thank you so much for your lovely, heart-warming review. We will miss your mum very much and although it has been a sad occasion, we shared a lot of happy memories with yourself and her. I will pass on your beautiful words to every staff member of our team. Take care.

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Review from Lili R (Granddaughter of Resident) published on 22 June 2022 Submitted via Postal Card
Overall Experience

The staff always go above and beyond to care for and entertain the residents.

Reply from Anita Hopkins, Manager at Agnes and Arthur

Hi Lili, thank you so much for your wonderful review! We plan for a lot more entertainment this year and it would be lovely to see you again. Kind regards.

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Review from Morgan R (Grandson of Resident) published on 22 June 2022 Submitted via Postal Card
Overall Experience

My nan is always extremely well cared for and really enjoys her time at the home.

Reply from Anita Hopkins, Manager at Agnes and Arthur

Hi Morgan, thank you for your lovely review of the home. We are working on improving facilities further this year so hopefully, you will see some positive changes. Kind regards.

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Review from Leanne K (Granddaughter of Resident) published on 22 June 2022 Submitted via Postal Card
Overall Experience

We have had such a lovely day celebrating the jubilee with all the residents and staff. The staff are just amazing, friendly, and caring. Today was just what was needed.

Reply from Anita Hopkins, Manager at Agnes and Arthur

Hi Leanne, it was such a lovely day and we were so happy to see so many family members having such a lovely time. Thank you for your lovely review. Kind regards.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 03 July 2021
Overall
Requires improvement
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

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Meet the Team (1)

Donna Carter
Donna CarterJob Title:Deputy ManagerJoined: 2022

Donna has a wealth of experience in the care industry and leads the team following our company values

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