Search...

The Place Up Hanley Ltd

Wooliscroft Road, Bucknall, Stoke-on-Trent, Staffordshire ST2 9HP
Safe Harbor Logo
Jobs
The Place Up Hanley Ltd logo
This is an excellent care home, the staff are brilliant, the food is brilliantLynn W(Daughter of Resident/Service User)
The Place Up Hanley Ltd, Stoke-on-Trent
The housekeepers keep the home spotless, the kitchen staff friendly and always engage wellLouise H(Daughter of Resident/Service User)
The Place Up Hanley Ltd, Stoke-on-Trent
The management and staff are wonderful - caring, patient, kind and treat residents with respectTracey K(Daughter of Resident/Service User)
The Place Up Hanley Ltd, Stoke-on-Trent

The Place Up Hanley care home is based in a quiet residential area of Bucknall, Stoke-on-Trent, Staffordshire.

The home offers excellent facilities with fully-refurbished living rooms, communal rooms and dining area finished to the highest standard. There are 47 luxury bedrooms each with their own amenities and TV/DVD player.

With experienced and fully trained staff, along with a dementia friendly setting, The Place Up Hanley care home specialises in catering for...  

Care Provided by The Place Up Hanley Ltd

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 51 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,080 - £1,350£1,080 - £1,350
Residential Dementia Care£1,080 - £1,350£1,080 - £1,350

Contact The Place Up Hanley Ltd to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Lisa Bibby (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2015
  • Number of floors: 1

Room Information

  • Single Rooms (47)
  • Couples/Companion Rooms (2)
  • Single Rooms with ensuite Wet Room (6)

Visiting

  • If wishing to visit The Place Up Hanley, visitors may wish to call ahead. However, no appointment is necessary. The main entrance can be found to the rear of the sensory garden. The home has regular events that everyone is welcome to attend. These can be found on the Facebook page or on the activities calendar in the home. When entering the home please sign into to The Place Up Hanley's visitor book and ensure to wear one of the visitor's lanyards available in the reception area.

Parking

  • There are free on-site car parking facilities which are located just off Wooliscroft Road.

The Place Up Hanley Ltd Reviews (65)

Submit a Review
8.9

The Place Up Hanley Ltd has a Review Score of 8.9 (8.876) out of 10, based on 8 reviews in the last 2 years. Over all time The Place Up Hanley Ltd has 65 reviews.

Submit Review
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to The Place Up Hanley Ltd
Loading...
Showing 65 reviews matching selected criteria
Review from Jayne S (Daughter of Resident) published on 14 August 2026 Submitted via Postal Card
Overall Experience

My Mum has been at the Place Up Hanley for 2 years. I can not fault the care, compassion and friendship shown to my Mum and myself. I wouldn't want her to be anywhere else

Reply from Lisa Bibby, Registered Manager at The Place Up Hanley Ltd

Thank you so much for your lovely review. We're delighted to hear that your Mum has received such compassionate care and that you have both felt supported and welcomed. It means a great deal to our team to know that you wouldn't want her anywhere else.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Laura T (Granddaughter of Resident) published on 31 July 2026 Submitted via Postal Card
Overall Experience

my grandad seems happy and well looked after

Reply from Lisa Bibby, Registered Manager at The Place Up Hanley Ltd

Thank you for taking the time to leave your review. We are delighted to hear that your grandad is happy and feels well looked after. Your feedback is greatly appreciated, and we will be sure to share your kind words with the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Dawn R (Daughter of Resident) published on 31 July 2026 Submitted via Postal Card
Overall Experience

I am happy with the care my dad gets he seems happy so im happy

Reply from Lisa Bibby, Registered Manager at The Place Up Hanley Ltd

Thank you for your kind review. We are so pleased to hear that your dad is happy and that you are pleased with the care he receives. Your lovely feedback means a great deal to our team, and we appreciate your support.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from F L (Resident / Service User) published on 16 July 2026 Submitted via Postal Card
Overall Experience

When I first arrived, I was at my lowest point to where I am now is down to the amazing staff. The level of care and support have been outstanding. The staff have shown me dignity, love and understanding. The security and all the care when I needed it the most and I will be forever grateful

Reply from Philip Morris, Director at The Place Up Hanley Ltd

What lovely comments which we weill share with the team, thank you ;o)

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J M (Son of Resident) published on 23 June 2026 Submitted via Website
Overall Experience

My mum Elaine came in for a week's rest bite. My mum was treated amazingly by all the staff nothing was to.much trouble for them everywhere was spotless I would not hesitate to put mum back in there wen the time is right it is loverly knowing that she was safe looked after the food was amazing the cleaners were amazing the managers and staff all amazing .After a week my mum was a different person doing stuff she used to do .I myself sat and watched staff with others they were amazing .this home is amazing and I give it my highest praise .so all of you wonderfull staff hold your heads up high because you are just amazing thank you so much

Reply from Lisa Bibby, Registered Manager at The Place Up Hanley Ltd

Thank you so much for your wonderful review. We are delighted o hear that you had such a positive experience and that our team met your expectations across all areas of care. Your kind works mean a great deal to us and will be shared with our team, who work hard everyday to provide a safe,...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D A (Daughter of Resident) published on 3 February 2026 Submitted via Website
Overall Experience

All the staff at The Place up Hanley are kind, considerate and helpful. They keep you up to date with the health and any issues in relation to your loved one. There are plenty of activities available and good choice of food. The care home is nice and bright and homely.

Reply from Lisa Bibby, Registered Manager at The Place Up Hanley Ltd

Thank you for taking the time to share such positive feedback. It is greatly appreciated by the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S M (Resident / Service User) published on 13 January 2025 Submitted via Postal Card
Overall Experience

Being a former RGN nurse who has working in nursing, this is one of the nicest I have been in. The staff are good and very helpful, it is very different being a resident to being a healthcare professional. Anything you need is provided for and explained in a helpful manner. Meals and entertainment is very good.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from S B (Sister of Resident) published on 6 January 2025 Submitted via Postal Card
Overall Experience

Such a welcoming place! From the first time, we contacted The Place and helped to settle my brother in, all the staff have been helpful and welcoming. Needless to say, the facilities and activities are good and varied, so like every day is safe, comfortable and with plenty to be involved in if a resident needs them. Very pleased with all that is offered and the standard of care.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Priscilla H (Daughter of Resident) published on 30 July 2024 Submitted via Website
Overall Experience

The staff are really friendly, approachable and deliver excellent care with such compassion. The home is well-led, has great facilities and nothing is too much trouble for the team. Everywhere is so clean and the environment is comfortable. Thanks for everything you do for my mum.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from P L (Resident / Service User) published on 8 May 2024 Submitted via Postal Card
Overall Experience

It's very good here.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sandra E (Resident / Service User) published on 2 May 2024 Submitted via Postal Card
Overall Experience

This is a brilliant place to be taken care of. The staff are absolutely brilliant. I have no complaints at all, the staff including domestics are great, helpful, caring and supportive. The activity coordinator is also wonderful.

Reply from Philip Morris, Director at The Place Up Hanley Ltd

Thank you for such positive comments. Its really wonderful coming from a current resident of ours.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from V D (Resident / Service User) published on 2 May 2024 Submitted via Postal Card
Overall Experience

I think it's a great place to live.

Reply from Philip Morris, Director at The Place Up Hanley Ltd

Thank you so much for a really wonderful review. It means a lot coming from a current resident, and someone who has been with us since 2022.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Susan W (Cousin of Resident) published on 2 April 2024 Submitted via Postal Card
Overall Experience

Overall, the home and staff are really good. Very helpful. Nothing is too much trouble. Lovely home.

Reply from Philip Morris, Director at The Place Up Hanley Ltd

Thank you for your lovely comments, we try to improve on the areas which you feel aren't reaching the five-star mark.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Brenda C (Mother of Resident) published on 29 March 2024 Submitted via Postal Card
Overall Experience

I am very happy for my son to be here. The staff are great with him, and I know he will be looked after. Many thanks to all the staff for all the care they given to him.

Reply from Philip Morris, Director at The Place Up Hanley Ltd

Thank you so much for your lovely comments. We have taken on board your feedback, and we have developed a new activities programme which has more things we hope your son will engage with.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Susan M (Niece of Resident) published on 22 March 2024 Submitted via Website
Overall Experience
In October 2021 my aunt moved into the home as she was no longer able to care for herself at home,
From day one we knew the right decision had been made she settled in very well over the next months,

Her health deteriorated so her care needs changed. I feel that the staff are meeting my aunt's needs to the best of their ability she is well cared for and happy and we as a family are kept up to date on any changes as and when required. When I visit the home I always feel welcome and made comfortable by the staff. If I had any issues I feel confident that I could approach the management/ staff and these would be dealt with. Keep up the good work you do well in a very challenging environment.

Reply from Lisa Bibby, Registered Manager at The Place Up Hanley Ltd

Thank you for your positive feedback, it has been a pleasure caring for your Aunt.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C P (Granddaughter of Resident) published on 19 February 2024 Submitted via Postal Card
Overall Experience

The main care staff are lovely and caring but the management cannot handle complaints adequately. Residents wander around the home alone, unsupervised, often in a distressed state or confused and the staff are nowhere to be seen. There is often a strong smell of urine in the corridors. Cleaning staff do not know how to clean properly. Residents enter other residents' bedrooms freely and often verbally abuse innocent residents - no staff presence. When too many complaints are made management removes residents from facilities such as en-suite rooms as 'punishment'

Reply from Philip Morris, Director at The Place Up Hanley Ltd

Thank you for positive feedback in relation to the care team. However, some of your other comments are inaccurate and misleading. The reason why the resident in question was given notice, was due to the ongoing and repeated instances of aggression directed towards staff by the relatives. Management...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M H (Relative of Resident) published on 24 November 2023 Submitted via Postal Card
Overall Experience

The staff was difficult to find (couldn't find staff). Residents wandering corridors. The corridors were clean (but smelled of urine). The room was clean but stuffy and messy (the resident was not aided in keeping the room tidy as things in strange places were not put away properly). Access to any rooms (all unlocked) residents in any room are free to wander into all rooms! No visible cleaning rotas or resident shower rota (not able to say when the resident was last fully bathed) - no en-suite shower or toilet) public toilet small/cramped - no access for frame or wheelchair and very smelly with a wet floor!) Faulty entrance/exit door. The staff I had contact with were pleasant and helpful.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Roy F (Day Care Service User) published on 2 October 2023 Submitted via Postal Card
Overall Experience

After spending 2 months in the care of the staff at the place. It was my decision to ask if I could still visit and possibly help out in any way I can with activities and getting food/drinks for my friends who are residents.

Reply from Philip Morris, Director at The Place Up Hanley Ltd

Thank you for your lovely feedback, Roy. It is always a pleasure seeing you when you return to our home to visit each week and join us for lunch and some activities.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J P (Niece of Resident) published on 20 September 2023 Submitted via Website
Overall Experience

Amazing care home, care staff are lovely and welcoming all the time and nothing is too much bother for them. Managers seem really considerate and accommodating. My uncle is very settled here and feels happy and safe. Definitely made the right choice of placement here. Thank you to you all, you bring a smile to my face every time I visit after a hard day at work.

Reply from Anita Hopkins, Registered Manager at The Place Up Hanley Ltd
Thank you for your lovely review and we have noted your scoring around cleanliness and will look into this further as we want to provide the highest standards we can.
Kind Regards

Anita Hopkins

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from L B (Granddaughter of Resident) published on 13 September 2023 Submitted via Website
Overall Experience

My grandmother moved into your home during COVID and although it was a very difficult time the staff there made us feel at ease and kept us updated on her care. Initially, only window visits were allowed until you had a room converted to accommodate inside visits in a pod-like room to keep our relatives safe. This was of great benefit to my family and we appreciated all the help that we received in those initial months from the lady on the front desk and the Deputy Manager.

Her carer always kept us updated on my nans care and this really reassured us that we had made the right decision. Although nan is no longer with us we know that the last 2.5 years of her life were made all the better for the care that your staff gave to her from day one to the very end. It has taken a while for me to do this due to a lot of personal loss around the time of losing my nan but I felt that I needed to reach out to say that the above-mentioned staff are a real asset to your company.

Reply from Rachel Joinson, Registered Manager at The Place Up Hanley Ltd

We are so grateful you have taken time out to submit a review for the home after such a sad time in your life. We really appreciate your very kind words and I will pass on your thoughts to the staff here at The Place Up Hanley. It was so lovely to hear the lengths staff went to during this period...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 07 June 2022
Overall
Requires improvement
  • CaringGood
  • EffectiveGood
  • ResponsiveRequires improvement
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for The Place Up Hanley Ltd.

Upcoming Events

There are no upcoming events for The Place Up Hanley Ltd.

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for The Place Up Hanley Ltd.

Accreditations

There are no accreditations posted yet for The Place Up Hanley Ltd.

Meet the Team (1)

Daniel Feneysey
Daniel FeneyseyJob Title:Registered ManagerJoined: 2021

Our registered Manager is Daniel (Dan) Feneysey

Dan started in care as a care assistant and has worked through various roles and climbed the ranks to the position of CQC Registered Manager. This has given Dan a first-hand knowledge of all roles so he can understand and empathise with the team and he can navigate through challenges. As part of Dan’s experience he has worked as deputy in an outstanding rated service so knows what is needed to drive forward and maintain standards in care. Dan studied graphic design at college which is where his enthusiasm for innovation and problem solving comes from, His qualifications are a Level 2 & 3 in health and Social care and a Level 3 & 5 in leadership and Management

Within Dan’s Management experience he has worked with a team to improve standards to a rating of ‘Good’ in all areas rated by CQC. He has also been the manager to two care homes at the same time one in Birmingham and One in Stoke-on-Trent.

Dan has worked over 5 counties and has built some excellent relationships with commissioners, regulatory body's representatives and built his own reputation when leading homes to maintain excellent ratings. His friendly approachable character, professionalism and passion ensures the rights of people he supports are upheld. Dan believes very much on empowering people who live in the service and ensures services are person centred and adapted as people’s needs change.

Dan is a nurturing leader supporting personal development and growth with his team and encouraging of their own achievements and advancing in their careers which is mirrored by the group as a whole. As our Registered Manager, Dan likes to ensure that residents are treated with respect and their wishes and voices heard. He ensures that everyone within the team understands that they work to support people in their home so upholds the dignity and respect for individuals accessing the support.

Frequently Asked Questions about The Place Up Hanley Ltd

What types of Care is The Place Up Hanley Ltd registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Alcohol / Drug Misuse are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Place Up Hanley Ltd have?

There are 47 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at The Place Up Hanley Ltd?

Own Furniture if required, Close to Local shops, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is The Place Up Hanley Ltd to the centre of Stoke-on-Trent?

1.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Place Up Hanley Ltd to verify any information. View our terms and conditions. The Place Up Hanley Ltd has an Enhanced Service -more info.