The Place Up Hanley Ltd

My mum was a resident at The Place for the last four years. She was treated with kindness, dignity and respect at all times. She was able to take part in the many activities that are organised, she was able to sit outside in the garden at any time of the day or she could stay in her room if that was what she chose to do. When the time came last week for Mum to finally leave us the staff were still with her to talk to her and give her, and us, comfort, right up to the last second. For two years before Mum went to The Place she was in one of an expensive, well known chain of care homes. She never had this level of love and care while she was there. Thank you everyone.

My Mum has been at the Place Up Hanley for 2 years. I can not fault the care, compassion and friendship shown to my Mum and myself. I wouldn't want her to be anywhere else

my grandad seems happy and well looked after

I am happy with the care my dad gets he seems happy so im happy

When I first arrived, I was at my lowest point to where I am now is down to the amazing staff. The level of care and support have been outstanding. The staff have shown me dignity, love and understanding. The security and all the care when I needed it the most and I will be forever grateful

My mum Elaine came in for a week's rest bite. My mum was treated amazingly by all the staff nothing was to.much trouble for them everywhere was spotless I would not hesitate to put mum back in there wen the time is right it is loverly knowing that she was safe looked after the food was amazing the cleaners were amazing the managers and staff all amazing .After a week my mum was a different person doing stuff she used to do .I myself sat and watched staff with others they were amazing .this home is amazing and I give it my highest praise .so all of you wonderfull staff hold your heads up high because you are just amazing thank you so much

All the staff at The Place up Hanley are kind, considerate and helpful. They keep you up to date with the health and any issues in relation to your loved one. There are plenty of activities available and good choice of food. The care home is nice and bright and homely.

Being a former RGN nurse who has working in nursing, this is one of the nicest I have been in. The staff are good and very helpful, it is very different being a resident to being a healthcare professional. Anything you need is provided for and explained in a helpful manner. Meals and entertainment is very good.

Such a welcoming place! From the first time, we contacted The Place and helped to settle my brother in, all the staff have been helpful and welcoming. Needless to say, the facilities and activities are good and varied, so like every day is safe, comfortable and with plenty to be involved in if a resident needs them. Very pleased with all that is offered and the standard of care.

The staff are really friendly, approachable and deliver excellent care with such compassion. The home is well-led, has great facilities and nothing is too much trouble for the team. Everywhere is so clean and the environment is comfortable. Thanks for everything you do for my mum.

It's very good here.

This is a brilliant place to be taken care of. The staff are absolutely brilliant. I have no complaints at all, the staff including domestics are great, helpful, caring and supportive. The activity coordinator is also wonderful.

I think it's a great place to live.

Overall, the home and staff are really good. Very helpful. Nothing is too much trouble. Lovely home.

I am very happy for my son to be here. The staff are great with him, and I know he will be looked after. Many thanks to all the staff for all the care they given to him.

Her health deteriorated so her care needs changed. I feel that the staff are meeting my aunt's needs to the best of their ability she is well cared for and happy and we as a family are kept up to date on any changes as and when required. When I visit the home I always feel welcome and made comfortable by the staff. If I had any issues I feel confident that I could approach the management/ staff and these would be dealt with. Keep up the good work you do well in a very challenging environment.

The main care staff are lovely and caring but the management cannot handle complaints adequately. Residents wander around the home alone, unsupervised, often in a distressed state or confused and the staff are nowhere to be seen. There is often a strong smell of urine in the corridors. Cleaning staff do not know how to clean properly. Residents enter other residents' bedrooms freely and often verbally abuse innocent residents - no staff presence. When too many complaints are made management removes residents from facilities such as en-suite rooms as 'punishment'

The staff was difficult to find (couldn't find staff). Residents wandering corridors. The corridors were clean (but smelled of urine). The room was clean but stuffy and messy (the resident was not aided in keeping the room tidy as things in strange places were not put away properly). Access to any rooms (all unlocked) residents in any room are free to wander into all rooms! No visible cleaning rotas or resident shower rota (not able to say when the resident was last fully bathed) - no en-suite shower or toilet) public toilet small/cramped - no access for frame or wheelchair and very smelly with a wet floor!) Faulty entrance/exit door. The staff I had contact with were pleasant and helpful.

After spending 2 months in the care of the staff at the place. It was my decision to ask if I could still visit and possibly help out in any way I can with activities and getting food/drinks for my friends who are residents.

Amazing care home, care staff are lovely and welcoming all the time and nothing is too much bother for them. Managers seem really considerate and accommodating. My uncle is very settled here and feels happy and safe. Definitely made the right choice of placement here. Thank you to you all, you bring a smile to my face every time I visit after a hard day at work.