The Place Up Hanley Ltd

Wooliscroft Road, Bucknall, Stoke-on-Trent ST2 9HP

The Place Up Hanley Ltd, Stoke-on-Trent, Staffordshire
The Place Up Hanley Ltd, Stoke-on-Trent, Staffordshire
The Place Up Hanley Ltd, Stoke-on-Trent, Staffordshire

The Place Up Hanley care home in Stoke on Trent is a Staffordshire care home with excellent facilities.

Living rooms and other communal rooms have been fully-refurbished to the highest standard.

The care home is situated in Bucknall in Stoke on Trent and has luxury bedrooms with TV/DVD players in every room. The Place up Hanley care home can cater for people who suffer with residential dementia along with people who also require residential care.

The Place Up Hanley features WiFI throughout, music in the corridors, an old style pub, an old style sweet shop and a library.

Group: Safe Harbor

Person in charge: Linda Charlesworth (Home Manager)

Local Authority / Social Services: Stoke on Trent City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 51 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 60+.

Single Rooms: 47

Shared Rooms: 2

Rooms with ensuite WC: 4

Facilities & Services: Day Care • Respite Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Close to Local shops • Minibus or other transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on The Place Up Hanley Ltd: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

3 Bed Vacancies

posted 15 Jan 2018

Residential and residential dementia beds, EMI, respite or permanent

Reviews

9.3 The Place Up Hanley Ltd has a Review Score of 9.3 (9.291)

The Review Score of 9.3 (maximum of 10) for The Place Up Hanley Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 20 Reviews over all time. This Average Rating is also the rating value for The Place Up Hanley Ltd in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.605 for The Place Up Hanley Ltd is calculated as follows: ( (184 Excellents x 5) + (32 Goods x 4) + (12 Satisfactorys x 3) + (2 Poors x 2) + (8 Very Poors x 1) ) ÷ 238 Ratings = 4.605

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.686 Points relating to the number of positive Reviews for The Place Up Hanley Ltd is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10.2 positive Reviews (51 registered maximum number of service users ÷ 5). 7 Reviews ÷ 10.2 Target = 0.686

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    16
  • Good
    3
  • Satisfactory
    0
  • Poor
    1
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Place Up Hanley Ltd?

  • Extremely LIKELY
    17
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to The Place Up Hanley Ltd

  • Daughter of Resident/Service User
    9
  • Friend of Resident/Service User
    4
  • Sister of Resident/Service User
    2
  • Wife of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    1
  • more

We visited our relative who is a sister to three sisters, one brother and one sister-in-law we had lunch with our relative the food was very good and the staff went out of their way to accommodate us all and put two tables together so we could sit together. The staff are very good, pleasant very helpful and very friendly it made a very pleasant occasion for us all.
Our sister-in-law was very happy with this and we would like to say a big thank you to the cook, which we did on the day but wanted it on paper.

How likely would you be to recommend The Place Up Hanley Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I visit my friend daily in the care home. At all times, I observe the staff to be so kind, caring and sympathetic in the care they give to the elderly residents in their care. If you are considering residential care for a loved one, I would personally recommend The Place Up Hanley.

How likely would you be to recommend The Place Up Hanley Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The Care my mum received whilst visiting for respite was outstanding and she came home a totally different person. She seems to have thoroughly enjoyed her stay, she joined in the activities and was made to feel very welcome. The staff were so friendly and seemed to genuinely care, nothing was too much trouble, we were very anxious about leaving mum as it was our first week's respite but all went well and she’s booked in again in a few weeks time. Absolutely fab experience for us and my mum.

How likely would you be to recommend The Place Up Hanley Ltd? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My father did not have the care that was promised and we had to take him out after 3 days.
Do not place your loved ones here.

How likely would you be to recommend The Place Up Hanley Ltd? Extremely Unlikely

Average Rating: 

 1.7 out of 5

Overall Standard: Very Poor

Facilities: Poor

Care / Support: Very Poor

Cleanliness: Satisfactory

Treated with Dignity: Very Poor

Food & Drink: Good

Staff: Very Poor

Activities: Very Poor

Management: Very Poor

Safety / Security: Very Poor

Rooms: Satisfactory

Value for Money: Very Poor

The care is outstanding the staff care very much with great support from the young lady in and out the office who goes above and beyond daily for the residents and is a great example and asset to the company. During the struggle in trying to find the suitable place for your loved ones Highly recommend this home for loving care given at all times.

How likely would you be to recommend The Place Up Hanley Ltd? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Poor

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

I always have a good experience at The Place. The staff always listen to anything I have to say, and act upon it as soon as possible, should I have a request. All the carers are caring, and senior staff too. The lady in the office is very helpful.

How likely would you be to recommend The Place Up Hanley Ltd? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum went to live at The Place just before Christmas. We have found the staff to be approachable, caring, professional at all times. Even though they are often very busy, they always have a smile. The housekeepers keep the home spotless, the kitchen staff friendly and always engage well with residents. The activities are fun and engaging and residents are encouraged to participate. Overall a wonderful place.

How likely would you be to recommend The Place Up Hanley Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Since arriving at the care home, my mum has been well looked after by the staff. They support and care for my mum in a professional manner, show respect at all times. Staff are friendly and nothing is too much trouble. The home is lovely and clean, has a homely atmosphere. I would recommend the place to anyone who is looking for a care home.

How likely would you be to recommend The Place Up Hanley Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Having just received a diagnosis from hospital consultant that my Mum has myeloma, bone cancer, I could not have wished for better support from the staff at the care home. Everyone is so kind. I feel assured that the care my Mum will require will be attended to. I feel that my Mum and we as a family are being supported by very caring and professional staff. We wish to thank all the staff at the home.

How likely would you be to recommend The Place Up Hanley Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Since arriving at the care home my wife has been well looked after by the staff and volunteers. They have gone above and beyond their roles to ensure that my wife is fully supported and cared for in the way that I would have hoped. What remains a very difficult situation has been eased by their kindness, understanding and patience always ready to listen and available to accommodate my wishes. I continue to be grateful for their support and expertise that is evident at the care home.

How likely would you be to recommend The Place Up Hanley Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This is an absolutely amazing residential home. We have previously had a bad experience with a care home so finding The Place was such a relief. The building is spotlessly clean and always has a calm atmosphere. Trusting someone to care for a family member is an extremely difficult thing to do but I have always had complete peace of mind, knowing that my dad was receiving outstanding care. The management and staff are wonderful - caring, patient, kind and treat residents with respect at all times, nothing is too much trouble. The meals are delicious and the kitchen staff will always find something to suit everyone. I would have no hesitation in recommending The Place to anyone who is searching for a residential home and I am extremely grateful for the excellent care that my dad has received.

How likely would you be to recommend The Place Up Hanley Ltd? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

June 29th was my mothers 95th birthday and 8 family members joined her for a cold buffet lunch prepared by the kitchen. The room was nicely decorated and birthday cake made very nicely done. On Sat afternoon 27 members of family and residents attended a party. The cold buffet was very tasty and contained all dishes that we asked for. We provided entertainment of magician and singer and everyone enjoyed the afternoon. I felt the staff worked very hard to cover the party as well as normal duties.

How likely would you be to recommend The Place Up Hanley Ltd? Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Good

The Place is a homely caring environment with great facilities for residents and family to enjoy. The Place is a credit to the company.

How likely would you be to recommend The Place Up Hanley Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband had been in a care home prior to being moved. We both were far from happy there this having an effect on both of us. Finding The Place was like discovering a "Heaven on earth". All the staff are most attentive. My husband was very well cared for was always clean and comfortable. However there is an issue which is found in hospitals, care home etc which is lacking. Patients are given drinks but no-one is responsible to see that the infirm consumed the liquid which is vital. Why not make The Place worthy of 100.

How likely would you be to recommend The Place Up Hanley Ltd? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

A lovely, friendly, welcoming home, always made to feel welcome by everyone. All staff very attentive of everyone's needs, residents and visitors alike.

How likely would you be to recommend The Place Up Hanley Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

When I visit the home is always calm and relaxing whatever time of day. My friend says he is very happy and content to live there. The staff seem very caring, kind and nothing is too much trouble for them. The home is lovely and clean and the sweet shop, pub and cafe are a great idea.

How likely would you be to recommend The Place Up Hanley Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The care and kindness shown to my sister in the short term she has been in your home by the staff and management has been excellent.

How likely would you be to recommend The Place Up Hanley Ltd? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I would prefer that there are more activities for residents, and perhaps for them to be able to be taken out occasionally. Also if they could be taken out into the garden area in the nice weather. The alarm system is also quite noisy, activating regularly. Would be better if perhaps a pager could be given to staff, as the lounge area is quite noisy with the tv on, radio and alarm sounding.

How likely would you be to recommend The Place Up Hanley Ltd? Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

I was extremely impressed by the caring staff, always a smile; the cleanliness of the public rooms, bedrooms and all parts of the establishment. Food standard also was very impressive. I particularly approved of the occupation therapy, just what this type of patient responds to.
Overall, a very nice friendly atmosphere.

How likely would you be to recommend The Place Up Hanley Ltd? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I visit the care home daily, anything from 2-6 hours, unannounced and at different times, mornings, mealtimes, evenings. At all times I have always observed the staff to work as a team to make sure every residents needs are attended to and everyone is given time and I personally can go home knowing that my friend is well looked after by a dedicated staff led by an excellent approachable team leader. I would personally recommend this care/home/staff to anyone requiring residential care for a relative/friend.

How likely would you be to recommend The Place Up Hanley Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Care Home Idol 2016

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