
This is an excellent care home, the staff are brilliant, the food is brilliantLynn W(Daughter of Resident/Service User)

The housekeepers keep the home spotless, the kitchen staff friendly and always engage wellLouise H(Daughter of Resident/Service User)

The management and staff are wonderful - caring, patient, kind and treat residents with respectTracey K(Daughter of Resident/Service User)

This is an excellent care home, the staff are brilliant, the food is brilliantLynn W(Daughter of Resident/Service User)

The housekeepers keep the home spotless, the kitchen staff friendly and always engage wellLouise H(Daughter of Resident/Service User)

The management and staff are wonderful - caring, patient, kind and treat residents with respectTracey K(Daughter of Resident/Service User)

The Place Up Hanley care home is based in a quiet residential area of Bucknall, Stoke-on-Trent, Staffordshire.
The home offers excellent facilities with fully-refurbished living rooms, communal rooms and dining area finished to the highest standard. There are 47 luxury bedrooms each with their own amenities and TV/DVD player.
With experienced and fully trained staff, along with a dementia friendly setting, The Place Up Hanley care home specialises in catering for...
Care Provided by The Place Up Hanley Ltd
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 51 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Close to Local shops
- Minibus or other transport
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact The Place Up Hanley Ltd for full pricing details and T&Cs.
Contact The Place Up Hanley Ltd to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Safe Harbor
- Private Owned
Person in charge
- Lisa Bibby (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2015
- Number of floors: 1
Room Information
- Single Rooms (47)
- Couples/Companion Rooms (2)
- Single Rooms with ensuite Wet Room (6)
Visiting
- If wishing to visit The Place Up Hanley, visitors may wish to call ahead. However, no appointment is necessary. The main entrance can be found to the rear of the sensory garden. The home has regular events that everyone is welcome to attend. These can be found on the Facebook page or on the activities calendar in the home. When entering the home please sign into to The Place Up Hanley's visitor book and ensure to wear one of the visitor's lanyards available in the reception area.
Parking
- There are free on-site car parking facilities which are located just off Wooliscroft Road.
The Place Up Hanley Ltd Reviews (65)
The Place Up Hanley Ltd has a Review Score of 8.9 (8.876) out of 10, based on 8 reviews in the last 2 years.
Over all time The Place Up Hanley Ltd has 65 reviews.
Mum has lived at The Place Up Hanley for two and a half years. During this time she has been cared for in a professional and caring manner. The staff are very welcoming to all and nothing is too much trouble for them. Food is plentiful and beautifully presented for residents, with special menus if required. We couldn't be happier with everything and most importantly, Mum is happy there.
For those that cannot visit more times a week, a social media page with pictures of the residents doing activities, etc. would be much appreciated. It would be lovely to see my dad doing stuff! (I can only see a handful of photos).
Dad has only been at the care home for a few months and we have found the staff and management very approachable and kind. Any concerns raised have been listened to and prompt action has been taken to improve the situation. The staff are caring and responsive overall and try to treat each resident with empathy and understanding. Opportunities for varied, enjoyable activities happen regularly and residents/family are encouraged and supported in taking part. A special mention to the activities worker, who is absolutely amazing!
Very clean and the food is excellent.
Looking after mum, super and can't fault it. Everyone makes you welcome.
It's lovely to see all residents together and carers spending time with people. It's very nice here. My mum is really looking forward to staying.
Do not place your loved ones here.
Our sister-in-law was very happy with this and we would like to say a big thank you to the cook, which we did on the day but wanted it on paper.
I visit my friend daily in the care home. At all times, I observe the staff to be so kind, caring and sympathetic in the care they give to the elderly residents in their care. If you are considering residential care for a loved one, I would personally recommend The Place Up Hanley.
The Care my mum received whilst visiting for respite was outstanding and she came home a totally different person. She seems to have thoroughly enjoyed her stay, she joined in the activities and was made to feel very welcome. The staff were so friendly and seemed to genuinely care, nothing was too much trouble, we were very anxious about leaving mum as it was our first week's respite but all went well and she’s booked in again in a few weeks time. Absolutely fab experience for us and my mum.
The care is outstanding the staff care very much with great support from the young lady in and out the office who goes above and beyond daily for the residents and is a great example and asset to the company. During the struggle in trying to find the suitable place for your loved ones Highly recommend this home for loving care given at all times.
I always have a good experience at The Place. The staff always listen to anything I have to say, and act upon it as soon as possible, should I have a request. All the carers are caring, and senior staff too. The lady in the office is very helpful.
Mum went to live at The Place just before Christmas. We have found the staff to be approachable, caring, professional at all times. Even though they are often very busy, they always have a smile. The housekeepers keep the home spotless, the kitchen staff friendly and always engage well with residents. The activities are fun and engaging and residents are encouraged to participate. Overall a wonderful place.
Since arriving at the care home, my mum has been well looked after by the staff. They support and care for my mum in a professional manner, show respect at all times. Staff are friendly and nothing is too much trouble. The home is lovely and clean, has a homely atmosphere. I would recommend the place to anyone who is looking for a care home.
Having just received a diagnosis from hospital consultant that my Mum has myeloma, bone cancer, I could not have wished for better support from the staff at the care home. Everyone is so kind. I feel assured that the care my Mum will require will be attended to. I feel that my Mum and we as a family are being supported by very caring and professional staff. We wish to thank all the staff at the home.
Since arriving at the care home my wife has been well looked after by the staff and volunteers. They have gone above and beyond their roles to ensure that my wife is fully supported and cared for in the way that I would have hoped. What remains a very difficult situation has been eased by their kindness, understanding and patience always ready to listen and available to accommodate my wishes. I continue to be grateful for their support and expertise that is evident at the care home.
This is an absolutely amazing residential home. We have previously had a bad experience with a care home so finding The Place was such a relief. The building is spotlessly clean and always has a calm atmosphere. Trusting someone to care for a family member is an extremely difficult thing to do but I have always had complete peace of mind, knowing that my dad was receiving outstanding care. The management and staff are wonderful - caring, patient, kind and treat residents with respect at all times, nothing is too much trouble. The meals are delicious and the kitchen staff will always find something to suit everyone. I would have no hesitation in recommending The Place to anyone who is searching for a residential home and I am extremely grateful for the excellent care that my dad has received.
June 29th was my mothers 95th birthday and 8 family members joined her for a cold buffet lunch prepared by the kitchen. The room was nicely decorated and birthday cake made very nicely done. On Sat afternoon 27 members of family and residents attended a party. The cold buffet was very tasty and contained all dishes that we asked for. We provided entertainment of magician and singer and everyone enjoyed the afternoon. I felt the staff worked very hard to cover the party as well as normal duties.
The Place is a homely caring environment with great facilities for residents and family to enjoy. The Place is a credit to the company.
When I visit the home is always calm and relaxing whatever time of day. My friend says he is very happy and content to live there. The staff seem very caring, kind and nothing is too much trouble for them. The home is lovely and clean and the sweet shop, pub and cafe are a great idea.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 07 June 2022Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveRequires improvement
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for The Place Up Hanley Ltd.
There are no upcoming events for The Place Up Hanley Ltd.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for The Place Up Hanley Ltd.
Accreditations
There are no accreditations posted yet for The Place Up Hanley Ltd.
Meet the Team (1)

Our registered Manager is Daniel (Dan) Feneysey
Dan started in care as a care assistant and has worked through various roles and climbed the ranks to the position of CQC Registered Manager. This has given Dan a first-hand knowledge of all roles so he can understand and empathise with the team and he can navigate through challenges. As part of Dan’s experience he has worked as deputy in an outstanding rated service so knows what is needed to drive forward and maintain standards in care. Dan studied graphic design at college which is where his enthusiasm for innovation and problem solving comes from, His qualifications are a Level 2 & 3 in health and Social care and a Level 3 & 5 in leadership and Management
Within Dan’s Management experience he has worked with a team to improve standards to a rating of ‘Good’ in all areas rated by CQC. He has also been the manager to two care homes at the same time one in Birmingham and One in Stoke-on-Trent.
Dan has worked over 5 counties and has built some excellent relationships with commissioners, regulatory body's representatives and built his own reputation when leading homes to maintain excellent ratings. His friendly approachable character, professionalism and passion ensures the rights of people he supports are upheld. Dan believes very much on empowering people who live in the service and ensures services are person centred and adapted as people’s needs change.
Dan is a nurturing leader supporting personal development and growth with his team and encouraging of their own achievements and advancing in their careers which is mirrored by the group as a whole. As our Registered Manager, Dan likes to ensure that residents are treated with respect and their wishes and voices heard. He ensures that everyone within the team understands that they work to support people in their home so upholds the dignity and respect for individuals accessing the support.
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