Your Review & Ratings

We welcome reviews from residents/service users and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.

Reviews must be written and submitted independently, without help from care home staff.


All reviews must comply with our Review Policy Content Standards.  Top tips for writing a review

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How would you rate the Care Home on the following? (Please give your true thoughts for each category, this feedback will help the Care Home and those looking for similar care)

Your Contact Details

Please provide your details as we may contact you to authenticate your review. The review MUST be input and submitted by you, using your own personal email address (the email of the Care Home will not be accepted).

Reviews cannot be submitted anonymously. Your full name may be passed to the Care Home or to its service provider handling reviews but not to any other third party. Your full name, email and telephone will not be published.

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Review from () published on XX XXXX 202X

Overall Experience:  stars

Facilities stars
Care / Support stars
Cleanliness stars
Treated with Dignity stars
Food & Drink stars
Staff stars
Activities stars
Management stars
Safety / Security stars
Rooms stars
Value for Money stars

Please view our Review Policy and our Privacy Policy to see how your review and personal details will be processed. Please note we have a zero tolerance for fraudulent reviews, for further information please refer to the Fraudulent Reviews section in our Review Policy.

Latest Reviews for The Birches

stars
stars 17 November 2016
My Psychologist, appointed by the Priory Group, left suddenly for her own reasons. She did not talk to me about this action, or discuss how I would deal with what I felt as a rejection. I was hurt and upset. Neither did she recommend a replacement, so I have been left in a desperate situation.
Review from Denise O (Resident / Service User)
stars
stars 17 November 2016
Good staff.
Review from Julie R (Resident / Service User)
stars
stars 14 November 2016
I've been here for 14 months and it's the longest I've ever stayed. The staff are really nice and supportive. They listen to you when you need them to.
Review from Coran S (Resident / Service User)