18 Gladstone Road, Chesterfield S40 4TE
Group: Priory Adult Care
Person in charge: Mark Crabtree (Manager)
Local Authority / Social Services: Derbyshire County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 7 Service Users
Registered Care Categories*: Mental Health Condition
Admission Information: Ages 18+.
Single Rooms: 7
Rooms with ensuite WC: 5
Facilities & Services: Independent Living Training • Close to Local shops • Near Public Transport • Wheelchair access
Latest Care Quality Commission* Report on The Birches: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 6.7 (maximum of 10) for The Birches is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.4 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for The Birches in Google's Search Results - more info
b) The score for the number of positive Reviews is 2.3 out of 5 from 3 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.444 for The Birches is calculated as follows: ( (20 Excellents x 5) + (12 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 36 Ratings = 4.444
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 2.25 Points relating to the number of positive Reviews for The Birches is based on 3 positive Reviews in the last 24 months and is calculated as follows:
3 + 0.25 + 0.25 = 3.5 then divided by 2 = 1.750
Target of 1.4 positive Reviews (7 registered maximum number of service users ÷ 5). 3 Reviews ÷ 1.4 Target Reached = 1 , then divided by 2 = 0.500
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
The Birches has a Review Score of 6.7 (6.694) from 3 Reviews
Review submitted from a Postal Card by Denise O (Resident) on Thursday 3 November 2016. Relates to October 2016.
My Psychologist, appointed by the Priory Group, left suddenly for her own reasons. She did not talk to me about this action, or discuss how I would deal with what I felt as a rejection. I was hurt and upset. Neither did she recommend a replacement, so I have been left in a desperate situation.
How likely would you be to recommend The Birches? Extremely Likely
Review submitted from a Postal Card by Coran S (Resident) on Monday 31 October 2016. Relates to October 2016.
I've been here for 14 months and it's the longest I've ever stayed. The staff are really nice and supportive. They listen to you when you need them to.
How likely would you be to recommend The Birches? Likely
There are currently no Care Home Idol entrants who have performed at The Birches