Holbrook Hall Residential Care Home is a gracious and beautiful William and Mary period country house set in 4 acres of lawn, woodland, fruit trees and rose gardens. In 1985 the Vaughan family converted it to a residential care home for the elderly containing 36 fine individual bedrooms, the majority with en-suite facilities/wet rooms and superb views across the adjacent gardens and beautiful countryside. Holbrook Hall has had the pleasure to care for many people whether it be short term respite care to daytime care to full time residents. The home has a well earned reputation for conforming to the highest standards of care, safety, comfort and cuisine and have the testimonials to prove it!
Owner: Fairway Homes (Derby) Ltd
Person in charge: Michelle Fairgrieve (Manager)
Local Authority / Social Services: Derbyshire County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 36 Service Users
Registered Care Categories*: Old Age
Admission Information: Ages 65+.
Languages Spoken by Staff (other than English): French, Italian, Turkish
Single Rooms: 36
Rooms with ensuite WC: 28
Weekly Charges Guide: Personal Care Single £475 – £740 (These prices are only a guideline, please contact Holbrook Hall to find out the exact price for your requirements.)
Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Holbrook Hall: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.9 (maximum of 10) for Holbrook Hall is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 34 Reviews over all time. This Average Rating is also the rating value for Holbrook Hall in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 18 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.865 for Holbrook Hall is calculated as follows: ( (347 Excellents x 5) + (54 Goods x 4) ) ÷ 401 Ratings = 4.865
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 5 Points relating to the number of positive Reviews for Holbrook Hall is based on 18 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 7.2 positive Reviews (36 registered maximum number of service users ÷ 5). 18 Reviews ÷ 7.2 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Holbrook Hall has a Review Score of 9.9 (9.865) from 34 Reviews
Review submitted from a Postal Card by L T (Daughter of Resident) on Friday 13 April 2018. Relates to April 2018.
My Mother has dementia and is not always cooperative but the staff in the home are very good and patient with her. They are understanding of her needs and do everything to meet those needs and encourage her. They also support us as a family as well.
How likely would you be to recommend Holbrook Hall? Extremely Likely
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Morag Vaughan, Managing Director at Holbrook Hall responded to this review on 16 Apr 2018:
Thank you so much for taking the time to review our service, it is greatly appreciated. We feel privileged to have had the opportunity to care for your mum over the last 4 years and as you know we are all very fond of her.
Review submitted from a Website Submission by Cynthia P (Niece of Resident) on Friday 13 April 2018. Relates to April 2018.
Holbrook Hall gives out an atmosphere of caring, security and welcome. The staff are friendly, approachable and crucially have a sense of humour. They treat our Aunt with courtesy, patience, and have clearly adapted their approach to her in perfect alignment with her feisty character. She is well fed, well cared for and dare I say it, liked! We are always greeted and welcomed at the front door and both managers are always available if we need to chat about any aspect of our Aunt's care. When we needed urgent and unexpected care for our Aunt it was provided immediately and without question. That meant a lot to us as primary carers.
How likely would you be to recommend Holbrook Hall? Extremely Likely
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Morag Vaughan, Managing Director at Holbrook Hall responded to this review on 16 Apr 2018:
A lovely review, thank you so much! It is a pleasure having your aunt at Holbrook Hall and she certainly keeps us on our toes!
Review submitted from a Website Submission by Simone P (Granddaughter of Resident) on Thursday 12 April 2018. Relates to April 2018.
A warm welcome and I found my grandma happy, warm and relaxed in one of the lounges. We moved to the conservatory where we could all sit down and were kindly offered a drink by the staff. My grandma had had another excellent meal that lunchtime and had put in her teatime order. The food is marvellous at Holbrook. The staff are kind and patient with residents and guests and so very helpful. The house and rooms are spotless and cosy and the gardens are beautiful to look out on and walk round.
I cannot fault Holbrook and I am very reassured knowing my grandma is a resident at this fantastic place.
How likely would you be to recommend Holbrook Hall? Extremely Likely
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Morag Vaughan, Managing Director at Holbrook Hall responded to this review on 16 Apr 2018:
I am delighted that you are so happy with the care which we provide your grandma, and very grateful to you for taking the time to review our service.
Review submitted from a Website Submission by Ann B (Daughter of Resident) on Tuesday 21 November 2017. Relates to November 2017.
My 90-year-old father required respite care after 2 falls at home followed by an admission to hospital for 6 days as we had a planned holiday for 4 days on his discharge date. I visited Holbrook on the Friday and a bed was available for him for the Monday. On return on the Friday, we called to collect him to take him home and he asked if he could stay for a further 2 days. We were amazed as he'd always said that he would NEVER go into either a residential / nursing home! The experience has been so positive that he is already planning another respite visit when we go away for 2 weeks next April!!
Thank you to all the friendly staff and excellent food he enjoyed and for showing him that a residential home can feel like a hotel but with more staff around.
How likely would you be to recommend Holbrook Hall? Extremely Likely
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Morag Vaughan, Managing Director at Holbrook Hall responded to this review on 21 Nov 2017:
Thank you so much for your review, Ann. We were delighted to be able to welcome your father to Holbrook Hall and look forward to his next visit in April!
Review submitted from a Postal Card by G T (Friend of Resident) on Wednesday 15 November 2017. Relates to October 2017.
The resident is contented. The home and grounds are well maintained and the staff are lovely.
How likely would you be to recommend Holbrook Hall? Extremely Likely
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Morag Vaughan, Managing Director at Holbrook Hall responded to this review on 15 Nov 2017:
A wonderful review, thank you so much.
Review submitted from a Postal Card by Rita M (Resident) on Thursday 9 November 2017. Relates to October 2017.
If you've got to live anywhere apart from your own home this is the place.
The staff are nice friends are nice we've painted this morning. The food is excellent.
How likely would you be to recommend Holbrook Hall? Extremely Likely
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Morag Vaughan, MD at Holbrook Hall responded to this review on 13 Nov 2017:
Thank you so much for taking the time to review our service, it is much appreciated.
Review submitted from a Postal Card by Pearl F (Resident) on Thursday 9 November 2017. Relates to October 2017.
As Holbrook Hall goes it is to be highly recommended. The staff are well trained, helpful and caring. We are provided with entertainment and things to do all this in lovely surroundings. It is also run by the people who own it and not by a committee.
How likely would you be to recommend Holbrook Hall? Extremely Likely
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Morag Vaughan, M D at Holbrook Hall responded to this review on 13 Nov 2017:
Thank you so much for your review, and I am glad that you are still very happy to be living here in Holbrook Hall.
Review submitted from a Postal Card by Rob W (Son of Resident) on Friday 3 November 2017. Relates to November 2017.
Holbrook Hall provides a very caring and safe environment in a beautiful country house with well-maintained gardens and stunning views over the surrounding countryside. Mum enjoys being in the home, and feels safe and well cared for. The staff are lovely, very friendly and go the extra mile to ensure the residents are well cared for but remain independent and maintain their dignity. The home offers a varied timetable of activities which residents are encouraged to take part in.
How likely would you be to recommend Holbrook Hall? Extremely Likely
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Morag Vaughan, MD at Holbrook Hall responded to this review on 13 Nov 2017:
Many thanks for taking the time to give us valuable feedback.
Review submitted from a Postal Card by I B (Son of Resident) on Monday 30 October 2017. Relates to October 2017.
Excellent..
How likely would you be to recommend Holbrook Hall? Extremely Likely
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Morag Vaughan, M D at Holbrook Hall responded to this review on 30 Oct 2017:
Thank you very much indeed for your review.
Review submitted from a Postal Card by Linda W (Daughter of Resident) on Tuesday 24 October 2017. Relates to October 2017.
My mother has been treated with great care since she went into the home three years ago. She looks smarter, eats a better diet and gets more exercise than she did in her own home. She has her hair done regularly, teeth checked by a dentist, regular chiropody treatment and has even had an optician examine her eyes. She broke her hip in April 2016 and has been encouraged to become mobile again, using her zimmer frame. No mean achievement at 97! We mentioned to the Manager that she is often unsure of the date and, as a result, a large clock showing the date was brought.
How likely would you be to recommend Holbrook Hall? Extremely Likely
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Morag Vaughan, Managing Director at Holbrook Hall responded to this review on 24 Oct 2017:
Your complimentary comments are very much appreciated, Linda. Many thanks.
Review submitted from a Postal Card by Andrew W (Son-in-law of Resident) on Tuesday 24 October 2017. Relates to September 2017.
The home affords very comfortable surroundings in attractive grounds. It is quiet and safe. The rooms are well furnished and clean. The care of residents is of prime concern to the staff. My mother in law enjoys the food and has said she wished she had entered the home earlier as it has made her life so much easier. Visitors are encouraged and there is always a place to enjoy the time spent with the resident.
How likely would you be to recommend Holbrook Hall? Extremely Likely
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Morag Vaughan, Managing Director at Holbrook Hall responded to this review on 24 Oct 2017:
Thank you so much for taking the time to review our service, Andrew, it is much appreciated.
Review submitted from a Postal Card by Fred S (Resident) on Tuesday 26 September 2017. Relates to September 2017.
Very satisfied. Accommodation excellent. Staff caring and very helpful. Diet - varied and wholesome, well cooked.
How likely would you be to recommend Holbrook Hall? Extremely Likely
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Review submitted from a Postal Card by Eric F (Resident) on Tuesday 26 September 2017. Relates to September 2017.
I have been here for a few days and feel very happy with the care and food.
How likely would you be to recommend Holbrook Hall? Likely
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Review submitted from a Postal Card by J F (Sister-in-law of Resident) on Friday 18 August 2017. Relates to July 2017.
I think it is a fabulous place. Amazing house. Wonderful views. Staff mostly friendly and helpful, plenty of activities.
How likely would you be to recommend Holbrook Hall? Extremely Likely
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Review submitted from a Postal Card by Christopher D (Resident) on Monday 12 June 2017. Relates to April 2017.
Two years ago I stayed at Holbrook Hall recovering from a total knee replacement.
I was already familiar with the hall when it was a private residence. In my experience, it is far and away the best residential care home in the area. The staff are wonderful and the amenities excellent.
My wife and I have lived in Holbrook town for 51 years and now I am on my own, I can think of no better place to live out the rest of my life.
How likely would you be to recommend Holbrook Hall? Extremely Likely
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Review submitted from a Postal Card by Kelly M (Private Carer of Resident) on Thursday 18 May 2017. Relates to May 2017.
I think Holbrook Hall is a lovely home. Very friendly care staff seem happy and all residents seem comfortable and happy too. When visiting my client who I cared for in his own home I have noticed a great improvement in how he looks and feels. I am very proud that my client is being looked after here at Holbrook Hall.
How likely would you be to recommend Holbrook Hall? Extremely Likely
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Review submitted from a Website Submission by Ian (Son-in-law of Resident) on Tuesday 16 May 2017. Relates to March 2017.
The loving care shown to my mother-in-law throughout her stay at Holbrook Hall has been exceptional, including her end-of-life care. During her stay she thoroughly enjoyed the regular trips out, organised by the management, particularly her Christmas lunch.
Although she was unable to join in some of the activities organised, she really enjoyed the ones she did participate in, even having a dance with the staff on occasion. She formed a lovely bond with some of her carers, especially towards the end of her life, sharing a laugh and a joke with them on many occasions.
How likely would you be to recommend Holbrook Hall? Extremely Likely
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Review submitted from a Postal Card by Susan S (Daughter of Resident) on Friday 5 May 2017. Relates to April 2017.
In 2013 my mother went into Holbrook Hall on a respite basis. Immediately before this she had been struggling in her Granny Flat at home and we felt that a residential home would be best for her. As soon as Mum arrived she immediately settled in well and we knew that Holbrook was the right home for her. She has now been a resident for four years and continues to be very happy and content in her environment. The management and staff are very supportive and caring and it is very reassuring to all of the family to know that my mother is being so well looked after.
How likely would you be to recommend Holbrook Hall? Extremely Likely
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Review submitted from a Postal Card by T A (Son of Resident) on Tuesday 21 March 2017. Relates to January 2017.
My mother was a resident for 6.5years. The care she received during her stay and particularly during her final, difficult days was beyond praise.
She was always happy, clean and well nourished. The staff organised events, including outings, designed with great success at stimulating the residents and awakening their interests.
I would recommend Holbrook Hall to anyone seeking top class residential care.
How likely would you be to recommend Holbrook Hall? Extremely Likely
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Review submitted from a Postal Card by Chas H (Son of Resident) on Tuesday 14 March 2017. Relates to February 2017.
I have nothing but praise for the staff. The service they provide and the facilities. My father is very comfortable and never has anything to complain about. The events they put on are varied and frequent. It is a shame some are not better supported.
How likely would you be to recommend Holbrook Hall? Extremely Likely
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Review submitted from a Website Submission by Janette H (Daughter of Resident) on Saturday 11 March 2017. Relates to March 2017.
My mother has lived at Holbrook Hall for over 6 years now. It is a beautiful well maintained home set in lovely grounds and gardens that the residents love to take advantage of when weather permits.
The accommodation is spacious with plenty of room for the residents to choose where to sit during the day when they are not taking part in any of the activities of which - keep fit, quizzes, gardening club, flower arranging, bingo are but a few. They also have regular trips out and entertainers visiting the home.
The staff are all friendly, caring and approachable with some having worked there for several years.
The residents are all well fed with lovely meals freshly prepared by the cook.
All in all, it gets a gold star from me!
How likely would you be to recommend Holbrook Hall? Extremely Likely
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Review submitted from a Website Submission by Susan M (Friend of Resident) on Friday 10 March 2017. Relates to March 2017.
The care and help given is second to none. I would recommend this establishment without hesitation. Every member of staff treats the residents with the same care and consideration with no task too much trouble for them. The communication from the staff is targeted at the right level. The building and grounds are well maintained and bear more resemblance to a country hotel than a care home. In summary, an excellent place to live and be cared for.
How likely would you be to recommend Holbrook Hall? Extremely Likely
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Review submitted from a Website Submission by Chantal A (Niece of Resident) on Thursday 9 March 2017. Relates to March 2017.
The care and help given is second to none. I would recommend this establishment without hesitation. Every member of staff treats the residents with the same care and consideration with no task too much trouble for them. The communication from the staff is targeted at the right level. The building and grounds are well maintained and bear more resemblance to a country hotel than a care home. In summary, an excellent place to live and be cared for.
How likely would you be to recommend Holbrook Hall? Extremely Likely
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Review submitted from a Postal Card by Elizabeth B (Resident) on Thursday 9 March 2017. Relates to February 2017.
I enjoy living here. The staff are very caring, even during the night. The food is very good - simple but well cooked and presented. My room is always kept clean. If I need anything I have only to ask for it at the office. My visitors are always welcomed, given refreshments etc. We are often offered outings and activities. We often have people who come to entertain us. We have film shows also.
How likely would you be to recommend Holbrook Hall? Extremely Likely
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Review submitted from a Website Submission by Debbie O (Daughter of Resident) on Wednesday 8 March 2017. Relates to March 2017.
I have complete trust in the care that my Mum receives and am very grateful that she is cared for so well and more than anything is happy. She loves living here and myself and all the family enjoy visiting.
How likely would you be to recommend Holbrook Hall? Extremely Likely
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Review submitted from a Website Submission by Martin B (Son of Resident) on Wednesday 8 March 2017. Relates to February 2017.
Holbrook Hall has proven to be the perfect place for my Mum to recover from a serious illness. Hopefully, she will remain as a long-term resident. She has settled in extremely well as a result of the extremely friendly and professional managers and staff. Her bedroom is modern with excellent facilities and the two lounges and conservatory are warm and comfortable. The meals are varied and home cooked to a high standard. Knowing that my Mum is comfortable and receiving excellent care has given me confidence in the service that Holbrook Hall provides.
How likely would you be to recommend Holbrook Hall? Extremely Likely
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Review submitted from a Website Submission by Anne R (Daughter of Resident) on Thursday 2 March 2017. Relates to January 2017.
Having looked at several homes before placing my mother at Holbrook, I was struck by the friendly and concerned care of the staff towards the residents. It has several lounges with the seats grouped together for residents to sit and talk to one another rather than a line of chairs down either side of the room which I think makes interaction difficult. The food is excellent and home cooked rather than brought in and, if necessary, Holbrook will allow residents to eat in the lounge or their room although every effort is made to try and get them to integrate with other residents. There is a programme of activities each week and trips are organised for the residents who wish to avail themselves of these.
How likely would you be to recommend Holbrook Hall? Extremely Likely
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Review submitted from a Website Submission by Jill B (Daughter of Resident) on Wednesday 1 March 2017. Relates to March 2017.
Compared with other local homes, our initial reaction to Holbrook Hall and it's surroundings made us think that Holbrook would be out of our price range and therefore unavailable to us. It was a pleasant surprise to find that the price was very competitive and luckily a room was available too.
Mum has now been a resident for just over three years and we could not be more pleased with the care she has received during this period. The care is of the very highest standard available and the management and staff share the same vision of what a quality care home should offer. There has been a fairly large turnover of staff during this period, but new staff are integrated quickly and the 'family' atmosphere is not adversely affected by this. Mum suffers from Alzheimer's disease and as her condition has worsened the amount of care and support offered has increased to meet her changing needs, which is a welcome comfort to relatives at a difficult time coping with this truly devastating disease. Thank-you.
How likely would you be to recommend Holbrook Hall? Extremely Likely
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Review submitted from a Postal Card by I W (Son of Resident) on Wednesday 1 March 2017. Relates to January 2017.
Holbrook Hall offers a high standard of care and provides residents with a varied diary of events, including days out.
The food is excellent, extra portions are offered if requested and visitors are always presented with tea and biscuits.
Care seems to be first-class from a visitors point of view as my father seems very content at Holbrook Hall - a highly recommended home.
How likely would you be to recommend Holbrook Hall? Extremely Likely
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Review submitted from a Postal Card by Paul S (Son of Resident) on Monday 20 June 2016. Relates to June 2016.
Most definitely thrilled that after 3 years at this residence staff are still as compassionate, kind and sincere as the first day. My mother is receiving immaculate care, this is all round a 5 star facility.
How likely would you be to recommend Holbrook Hall? Extremely Likely
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Review submitted from a Website Submission by Irene B (Daughter of Resident) on Monday 28 March 2016. Relates to February 2016.
Mum passed away on 5th February 2016 aged 92. Mum had lived at Holbrook Hall care home for 3 and half years and during that time was settled and happy. I particularly want to focus my recommendation on the last week of mums life. When l look back on that very emotional plus difficult time, I can honestly say that the staff of Holbrook Hall supported mum, my sister and I to the very highest standard - we cannot thank them enough.
How likely would you be to recommend Holbrook Hall? Extremely Likely
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Review submitted from a Postal Card by Guy N (Son of Resident) on Wednesday 16 March 2016. Relates to February 2016.
My father lived at this home for nearly three years until his death aged 91 years. He was extremely happy and settled in very well. Holbrook has a very high staff/resident ratio and many of the staff have worked there for many years. There is low staff turnover. We visited every week for nearly three years and were always struck by the clean and well cared for. The elderly of course can be difficult but the patience and care of the staff was excellent. The hal is in a beautiful setting with nice gardens. The palliative care my father received at the end of his life was excellent. We were lucky to find this place.
How likely would you be to recommend Holbrook Hall? Extremely Likely
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Review submitted from a Website Submission by Mick K (Son of Resident) on Friday 26 February 2016. Relates to February 2016.
My parents went to Holbrook in 2013 following an accident to my mum, and a worsening of my father's condition.
My father passed away (at Holbrook) later that year, I cannot fault the care and compassion by everyone at Holbrook.
My mother is still there, very frail but extremely well looked after by all the staff.
It is a safe, secure, clean place for mum to be.
How likely would you be to recommend Holbrook Hall? Extremely Likely
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Review submitted from a Postal Card by Linda A (Daughter of Resident) on Tuesday 8 December 2015. Relates to November 2015.
My father was made to feel very welcome, carers are extremely caring. Well managed organisation, manager very approachable, communicate and information plentiful. Very clean residence, lots of activities, beautiful gardens. It's more like a hotel rather than a care home. I would book myself in if I could.
How likely would you be to recommend Holbrook Hall? Extremely Likely
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February 2018
There are currently no Care Home Idol entrants who have performed at Holbrook Hall
