Holbrook Hall

Makeney Road, Holbrook, Belper DE56 0TF
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9.8 116 Reviews
  • Holbrook Hall, Belper
Holbrook Hall is a highly regarded care home in Holbrook, Belper. It is a splendid William and Mary period country house set in 4 acres of beautiful, well-stocked gardens.

In 1985 it was converted to a residential care home for the elderly containing 35 fine individual bedrooms, the majority with en-suite facilities/wet rooms and superb views across the adjacent gardens and beautiful countryside.

Holbrook Hall has had the pleasure to care for many people, from short-term respite care and daytime care to full-time residents.

Keeping their residents happy is of prime concern and as their Facebook page will vouch; they are forever thinking of different ways to entertain their guests.

The home has a well-earned reputation for conforming to the highest standards of care, safety, comfort and cuisine and has the testimonials to prove it!
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Care Provided by Holbrook Hall

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 36 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1210 – £1430
  • RESPITE Self-Funded Residential Care: £1450 – £1450

Please note that while many services are included as part of our standard care package, additional charges apply for optional services such as hairdressing, chiropody, personal toiletries, and certain external activities. These extras are designed to enhance the comfort and wellbeing of our residents and are charged separately to ensure flexibility and personal choice.

These prices are only a guideline, please contact Holbrook Hall to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Fairway Homes (Derby) Ltd

Person in Charge

  • Rebecca Wass (Registered Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (34)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (12)

Visiting

  • Holbrook Hall is flexible with visiting times, after all, it is the residents' home. Please call the home if intending to visit very early or late in the evening so the staff can be made aware of the visit.

Parking

  • There is ample on-site, free parking at the front of Holbrook Hall.

Holbrook Hall Reviews (116)

9.8

Holbrook Hall has a Review Score of 9.8 (9.767) out of 10, based on 30 reviews in the last 2 years.
Over all time Holbrook Hall has 116 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Holbrook Hall
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Total of 116, showing 1-20
Review from M S (Son of Resident) published on 24 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot fault the care given to Mum during her time spent at Holbrook Hall. The staff went above and beyond, they changed Mum's life for the good with their encouragement to keep mum going, helping her to join the daily activities and make new friends. Encouraging her to eat the lovely food, and putting
time and effort into special events such as birthdays and Christmas. Mum's final days were spent peacefully and calm. It is a home in all senses.
Reply from Jaspal Swalli, Director at Holbrook Hall
Thank you for kind words and feedback which has been shared with our management and loyal staff team All our staff are trained to the highest standard so they can deliver the highest standards of care…read more
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Review from Alison G (Daughter of Resident) published on 24 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I dropped mum off at Holbrook Hall for a half day visit this week. We were made to feel very welcome immediately with friendly smiles and cups of tea. Mum thoroughly enjoyed the activities throughout the day and was particularly enthusiastic about a delicious lunch served with fresh vegetables. All
the staff were kindly and encouraging and mum loved meeting the residents. Thank you to everyone at Holbrook Hall for making mum's visit so enjoyable. She is looking forward to seeing you all again!
Reply from Jaspal Swalli, Director at Holbrook Hall
Thank you for your feedback. We provide day care services as means of transition to those needing long term care and have found that in providing this service residents become familiar with the…read more
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Review from Christine B (Wife of Resident) published on 24 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband spent nearly three months at Holbrook Hall where he was always treated with great kindness, thoughtful care and close attention before his death in late December. He became very fond of many of the staff. I couldn't have hoped for more.
Reply from Hannah Henshaw, Regional Manager at Holbrook Hall
Thank you for taking time to provide feedback about Holbrook Hall; we are so pleased to hear that you had a positive experience. Our team spend a great deal of time getting to know residents and their…read more
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Review from Vera H (Resident) published on 4 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Holbrook Hall is a very friendly, caring place. When I arrived on Christmas Eve, in spite of the carers having their own Christmas plans they were all very friendly and helpful and I felt looked after immediately. Since then I have got to know many of the carers by name and they take their jobs very
seriously and are very well trained. I was pleasantly surprised by the freedom of choice regarding the food, I could have anything I wanted for breakfast. Lunchtime there is plenty of variety, well cooked and large portions if you so wish. For tea, there's soup and sandwiches and other choices too. Throughout the day the coffee and tea trolley comes around regularly. A cuppa in bed when waking is very much appreciated, so this was much better than living on my own and having to do everything for myself. The lady who runs the activities is very enthusiastic and full of ideas to keep us happily occupied. There's a large range of books to read and games to play that you can access at anytime.
Reply from Hannah Henshaw, Regional Manager at Holbrook Hall
Thank you for taking the time to provide feedback about Holbrook Hall. We're so pleased you chose to reside with us! Wishing you all the best during your time at Holbrook Hall.
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Review from Rachel M (Daughter of Resident) published on 3 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I returned home last night after a couple of days visiting Dad in Holbrook Hall, and wish to record how amazing the care home is. Dad has lived there since July last year, and he is content and at peace, grateful for the care and attention of the staff, the plentiful and varied food, and also the beautiful
setting. When I visit he loves sitting in the conservatory looking out across the valley. The home is situated in beautiful grounds, and there were plenty of opportunities last summer for residents to enjoy sitting and walking in the gardens, and picnics too.
I am very grateful to all the staff for their loving care and attentiveness, going the extra mile, and always with a smile and cheerful disposition. The number and variety of activities that are laid on each day is amazing, the desire of the activities assistant being to make the lives of the residents as full and happy as is possible.
There is a lovely family feel to the home, and I thoroughly recommend it.
Reply from Hannah Henshaw, Regional Manager at Holbrook Hall
Thank you for your wonderful review of our lovely home. To hear your dad is content and at peace residing at Holbrook Hall makes all our hard work worthwhile. Best wishes from Holbrook Hall.
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Review from Martin A (Nephew of Resident) published on 29 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having visited my Uncle for the first time over Christmas, I was thrilled to see how happy he was. He has developed some great friendships amongst the residents and staff. The staff really get my Uncle and his quirky personality, it's lovely to see that he's totally himself.
We were offered a drink
which was served with a plate of biscuits.
His room was great and very personal to him, with his pictures hung on the walls.
The home and staff were really above and beyond anything I'd expected.
I left the visit feeling very happy and thankful to all who make Holbrook Hall a great place to live.
Reply from Hannah Henshaw, Regional Manager at Holbrook Hall
Thank you for sharing your experience of our lovely home. We encourage our residents to personalise their rooms to help make them feel truly at home and part of the wider community that is Holbrook…read more
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Review from Jason G (Son of Resident) published on 28 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Holbrook Hall since May 2024 and is very happy there. The facilities and environment at the home are very good, a range of menu options through the week, nice communal spaces where residents can relax and a lovely garden area. A lot of effort goes into organising a range of activities
for residents throughout each week, including entertainment, hobbies and trips out. Mum has made lots of new friends and really enjoys the daily social interactions with other residents and the carers. The staff and carers themselves are exceptional, working hard to make sure the residents are well looked after and dealing with individual requirements and requests. Knowing Mum is in a caring environment and is being well looked after is very comforting. We are very happy that Mum has settled into Holbrook so well and enjoy visiting and spending time with her in such a nice environment.
Reply from Hannah Henshaw, Regional Manager at Holbrook Hall
Thank you for sharing your review about our home; it has been shared with our dedicated team. It's reassuring to hear that your mum is settled, happy and interacting with her peers socially. We place…read more
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Review from Hilary D (Daughter of Resident) published on 28 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum is so very happy at the home. She is very well cared for. The food is great, she often comments on its quality. The entertainment is very well organised and brilliant at keeping all the residents well stimulated. Thank you to all of the Holbrook Hall staff. It really is very much appreciated.
Reply from Hannah Henshaw, Regional Manager at Holbrook Hall
Thank you for taking the time to review our home. Our recently refurbished dining room has been upgraded to include calming decor and comfortable dining furniture which is arranged to encourage social…read more
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Review from Jane G (Daughter of Resident) published on 28 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at Holbrook Hall for almost 3 years. She feels safe, happy and cared for. She has dementia but all the staff ensure she has what she needs. She can be difficult but they are patient and kind to her. I feel comfortable knowing she is in the best place for her at this stage in her life.
Reply from Hannah Henshaw, Regional Manager at Holbrook Hall
Thank you for your review about our home. We are so pleased to hear your mother feels safe and is happy and cared for at Holbrook Hall. Our team spend quality time getting to know all of our residents…read more
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Review from Louise J (Daughter of Resident) published on 28 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a family we really appreciate everything Holbrook Hall Care Home provides for our father. It's great seeing him so happy and settled. A couple of years ago, as a family we were in a very different place having just lost my mum. We had been through a really difficult time. The staff at Holbrook Hall
Care Home could not have done more to help my dad settle in when he joined them 18 months ago. He has made a lot of friends, goes on plenty of trips and enjoys all the varied activities that are organised for the residents. He has his independence and is able to walk around the beautiful grounds, and the trips have been great. He's visited a local friendship group, the pub and the seaside to name a few. The staff work really hard to achieve all this, special mention to the member of staff who organises the activities, and to catering who even bake cakes for each resident to celebrate birthdays. For the first time in years we are able to relax knowing that dad is happy and safe.
Reply from Hannah Henshaw, Regional Manager at Holbrook Hall
A lovely review of our service which is testimony to the hard work of our loyal team; thank you! We focus on promoting the independence of our residents and support positive risk taking to ensure they…read more
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Review from L M (Daughter-in-law of Resident) published on 28 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law comments on how lovely the staff are to her, how delicious the food is and she really loves the room she has. We are all so impressed with the quality of care she receives and all the activities that go on within the care home. I've noticed how tired my mother-in-law is because she
has been doing so many more things than she was used to in her own home and that has improved her mobility and her alertness. I was very impressed that in the first week she was taken out in the minibus to a community Centre which she told us all about. It is lovely to see what she has been doing on Facebook. I really appreciate the list of what activities there are to do each day which are varied and in some instances unusual!. My husband turned up with a friend to the cake and a cuppa event which they really enjoyed, it's a lovely way to involve everyone with some residents even making the cakes. A very caring care home.
Reply from Hannah Henshaw, Regional Manager at Holbrook Hall
Thank you for providing such a wonderful review about our lovely home. We recognise the importance of involving friends and family in all that we do and want residents to treat Holbrook Hall as…read more
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Review from Jillian B (Daughter of Resident) published on 23 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Holbrook Hall administration and staff care for ALL the residents. They are quick to respond to emails and phone calls. The staff work incredibly hard to make sure care plans are followed and the needs of the residents are met and supported. The activities coordinator makes it her mission to include
all residents. She designs seasonal activities including music, outings, exercise, gardening, baking and guest speakers to enhance the daily living of residents. Facebook posts keep families informed. Monthly meetings provide residents input into their home. Meeting minutes are provided promptly to families. Holbrook Hall has undergone sympathetic refurbishment and cleanliness is a priority at the home.
My mum is settled and happy at Holbrook Hall which gives our family such a sense of relief. The administration team are responsive and very approachable. Holbrook Hall is such a lovely place to live your life, make new friends, participate in activities and enjoy the magnificent views.
Reply from Hannah Henshaw, Regional Manager at Holbrook Hall
Thank you for the wonderful feedback about all aspects of the service we provide at Holbrook Hall which will be shared with our dedicated staff team. To hear that your mum is settled and happy, giving…read more
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Review from B S (Daughter of Resident) published on 22 January 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum was at Holbrook Hall for just over 3 years until her passing in December.
My mum was very happy there, felt safe and secure with all her needs taken care of.
To the carers and other staff, I have deep appreciation for the attentive and loving care shown to my mum at all times, especially in
her final days.
I would highly recommend this home.
Reply from Hannah Henshaw, Regional Manager at Holbrook Hall
Thank you for sharing your experience of Holbrook Hall. We are pleased to hear that your mum felt happy, safe and secure in our care. We always endeavor to provide a home for life and pride ourselves…read more
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Review from Steve A (Friend of Resident) published on 22 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely friendly home, where the residents seem to experience a wonderful lifestyle.
The house was very clean and the grounds were wonderful even in the Autumn.
The staff interacted extremely well with both residents and visitors.
Reply from Hannah Henshaw, Regional Manager at Holbrook Hall
Thank you for taking the time to review Holbrook Hall. Our dedicated team work extremely hard to create a warm and welcoming environment for all who pass through our doors. Time is taken to get to…read more
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Review from Susan M (Daughter of Resident) published on 22 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All of the staff do their best and more to take care of all residents and make time for one to ones where needed.
They provide activities, outings, exercise, hair and nails when wanted.
I looked at all of the care homes and found Holbrook Hall to be really homely and set in lovely grounds.
They have
also supported myself when trying to deal with my Mom's affairs.
A big thank you to everyone.
Reply from Hannah Henshaw, Regional Manager at Holbrook Hall
Thank you for the lovely feedback. We not only endeavor to support our lovely residents but also understand the minefield that relatives face in acting on their behalf so wherever we are able, we…read more
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Review from David D (Nephew of Resident) published on 21 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Outstanding without a doubt! Staff have always been friendly, supportive and helpful. The home gives a sense of caring and friendship that is welcomed.
It's also worth applauding the homes general management for ensuring the building had been maintained in an attractive and appropriate way.
Reply from Hannah Henshaw, Regional Manager at Holbrook Hall
Thank you for taking the time to review Holbrook Hall. We are so pleased to hear that you and your loved one are experiencing the friendly and supportive atmosphere that our dedicated staff work…read more
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Review from Cheryl R (Friend of Resident) published on 21 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited Holbrook Hall Care home a few times in December 2024 and saw how well the residents were cared for. The activities that are put on for them are fantastic and it was nice to see the residents joining in. The quality of the food they are served is also excellent. Every member of staff that I
saw was very welcoming and spoke lovely to all the residents. The residents that I spoke to all said what a lovely place it is and complimented many of the members of staff. It's a truly wonderful care home in a beautiful countryside setting.
Reply from Hannah Henshaw, Regional Manager at Holbrook Hall
Thank you for the lovely feedback about our service, we will share this with our wonderful team. At Holbrook Hall, we recognise the positive impact that social interaction and stimulating activities…read more
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Review from C J (Daughter of Resident) published on 21 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff were so kind and very caring. It was so nice to see how happy my Mum
is at the Care Home. It's great that each day is filled with activities to suit all the residents. It was a joy to visit my Mum in such a lovely Home surrounded by such lovely caring staff. Our young children also enjoyed
it, it was especially nice for them to enjoy some fresh air in the garden with their Grandma and to play some board games back inside. It was a very enjoyable visit for us all!
Reply from Hannah Henshaw, Regional Manager at Holbrook Hall
Thank you for your lovely review of our service. We are pleased to hear of your positive experience, that your loved one is happy and your children enjoy visiting too. We have quiet areas for…read more
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Review from Karen D (Daughter of Resident) published on 12 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are so happy to see Mum looking so well and happy! She is actually thriving! She is well fed with good ongoing activities which has boosted her mental state. It is so reassuring to know that Mum is being so well cared for and that she is safe and happy. She has some good friends in Holbrook which
is such a bonus. Thank you Holbrook for all the love you have shown towards Mum.
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Review from Louise K (Friend of Resident) published on 28 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I regularly visit the home and see how happy the residents are in the beautiful environment at Holbrook Hall. The staff go above and beyond to help and care for the residents. It is a lovely environment and always very welcoming. The residents are kept busy with entertainment programs and social events.
Everyone
is looked after whatever their individual needs are. The staff work extremely hard to keep the residents happy.
Reply from Jaspal Swalli, Director at Holbrook Hall
Thank you for your lovely feedback which has been shared with the management and staffing team. We really do create a home-from-home environment for all our residents. Our cooks serve up healthy…read more
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Current Review Score: 9.8 (9.767)

Overview of Review Score

The Review Score of 9.8 (9.767) out of 10 for Holbrook Hall is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 30 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.767 for Holbrook Hall is calculated as follows: ( (278 Excellents x 5) + (63 Goods x 4) + (5 Satisfactorys x 3) + (2 Very Poors x 1) ) ÷ 348 Ratings = 4.767
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Holbrook Hall is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Sep 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

3 Bed Vacancies

Posted: 8 hours ago

3 x full en-suite rooms with accessible wet rooms

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Awards / Recognitions (2)

Meet the Team (2)

Jaspal

Jaspal Swalli

Job Title: Registered Provider & Medical Director Joined: 2022

Dr Jaspal Swalli is the Registered Provider and Medical Director for Fairway Homes (Derby) Ltd. He is a Registered Medical Doctor with the General Medical Council and a Consultant Psychiatrist. He has been a member of the Royal College of Psychiatrists since 2012.


He comes with values of integrity, care, compassion and ethics. He is a specialist in acute and urgent care pathways within adult mental health services and has expertise in the management of mentally disordered offenders, substance misuse, personality disorder, dual diagnosis and dementia. At the heart of Dr Swalli ‘s work is to provide psychoeducation to service users, carers and families to tackle the stigma and discrimination around mental health issues. He is an expert in applying Mental Health and Mental Capacity Act Laws.

Rebecca

Rebecca Wass

Job Title: Home Manager Joined: 2023

I’m Rebecca, the Home Manager at Holbrook Hall. I've been in the Health and Social Care sector for almost six years now. I have progressed up the ranks due to my drive, determination, and dedication to providing service users with person-centred care and ensuring that they are treated with dignity, equality, and respect throughout their time at a service. I’m very proud of the collaborative relationships that I have built with service users, their families, fellow employees, and healthcare professionals during my career. I am constantly looking for ways to improve my knowledge of the industry and over the past three years, I have completed over sixteen level two/three qualifications independently as well as NVQ 2, and NVQ 3 and I am currently partway through my NVQ5. I am passionate about compliance and implementing positive change in services.

Frequently Asked Questions about Holbrook Hall

What types of Care is Holbrook Hall registered for?

Older Person Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Holbrook Hall have?

There are 34 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Holbrook Hall?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Holbrook Hall to the centre of Belper?

1.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Holbrook Hall to verify any information. View our terms and conditions. Holbrook Hall has an Enhanced Service - more info.