Holbrook Hall

Makeney Road, Holbrook, Belper DE56 0TF
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9.8 121 Reviews
  • Holbrook Hall, Belper
Holbrook Hall is a highly regarded care home in Holbrook, Belper. It is a splendid William and Mary period country house set in 4 acres of beautiful, well-stocked gardens.

In 1985 it was converted to a residential care home for the elderly containing 35 fine individual bedrooms, the majority with en-suite facilities/wet rooms and superb views across the adjacent gardens and beautiful countryside.

Holbrook Hall has had the pleasure to care for many people, from short-term respite care and daytime care to full-time residents.

Keeping their residents happy is of prime concern and as their Facebook page will vouch; they are forever thinking of different ways to entertain their guests.

The home has a well-earned reputation for conforming to the highest standards of care, safety, comfort and cuisine and has the testimonials to prove it!
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Care Provided by Holbrook Hall

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 36 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1210 – £1430
  • RESPITE Self-Funded Residential Care: £1450 – £1450

Please note that while many services are included as part of our standard care package, additional charges apply for optional services such as hairdressing, chiropody, personal toiletries, and certain external activities. These extras are designed to enhance the comfort and wellbeing of our residents and are charged separately to ensure flexibility and personal choice.

These prices are only a guideline, please contact Holbrook Hall to find out the exact price for your requirements.

Contact Holbrook Hall to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Holbrook Hall to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Fairway Homes (Derby) Ltd
  • Privately Owned

Person in Charge

  • Ann Henshaw (Registered Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (34)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (12)

Visiting

  • Holbrook Hall is flexible with visiting times, after all, it is the residents' home. Please call the home if intending to visit very early or late in the evening so the staff can be made aware of the visit.

Parking

  • There is ample on-site, free parking at the front of Holbrook Hall.

Holbrook Hall Reviews (121)

9.8

Holbrook Hall has a Review Score of 9.8 (9.813) out of 10, based on 34 reviews in the last 2 years.
Over all time Holbrook Hall has 121 reviews.

Overall Experience
  • 113
  • 6
  • 1
  • 0
  • 1
Date Published
  • 121
  • 7
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  • 34
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Reviewer Connection to Holbrook Hall
  • 45
  • 16
  • 16
  • 16
  • 10
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 121, showing 81-100
Review from Rosalind A (Daughter of Resident) published on 25 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An excellent residential home.
Mum has been very happy at Holbrook Hall with excellent support from the staff.
She has thoroughly enjoyed the meals served and particularly enjoys the singing and dancing and church service activities.
Reply from Morag Vaughan, Managing Director at Holbrook HallThank you for your kind review. It is a real pleasure to have your mum with us at Holbrook Hall and we are delighted at how well she has settled in. Indeed, she loves to join in with our activities and entertainment and has made some good friends.
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Review from Barbara G (Friend of Resident) published on 18 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always a nice welcome and warm. My friend always has a good word for the staff, food etc.
Reply from Morag Vaughan, Director at Holbrook HallA lovely review, thank you so much.
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Review from B C (Friend of Resident) published on 18 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are always extremely friendly and helpful and there is a lovely atmosphere here.
Reply from Morag Vaughan, Managing Director at Holbrook HallMany thanks for taking the time to review our Home.
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Review from E H (Resident) published on 23 January 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
During my stay, I was disappointed with the cooked meals. The veg was waterlogged. Most meals were overcooked. Other residents also complained to me about the food. My respite room was fine. From the room, it was a long way to the dining room and sitting room.
Reply from Morag Vaughan, Managing Director at Holbrook HallThank you so much for taking the time to provide us with valuable feedback on your recent stay with us. I was surprised and disappointed to read your comments regarding your meals as we pride ourselves on providing high-quality cuisine, freshly prepared, using reputable local suppliers. However, I appreciate that not everything was to your taste and deeply regret that this was not brought to our attention, as our chef would have gladly accommodated your wishes.
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Review from Carol S (Niece of Resident) published on 10 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt has been at Holbrook Hall for six years and has been very happy there. The staff are all excellent and very caring and the management are always involved closely with the daily activities. Any queries are answered promptly and I have already recommended the home to a number of people.
Reply from Morag Vaughan, Managing Director at Holbrook HallIt has been a great privilege to care for your lovely aunt over the last 6 years, she is an inspiration to us all. Thank you for your kind review.
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Review from Susan M (Friend of Resident) published on 24 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been a visitor to Holbrook Hall for six years and have been made welcome by the brilliant staff. It is warm and well lit. The residents have the best care and attention. Plenty of activity plus entertainment is vital, which they get.
Reply from Morag Vaughan, Managing Director at Holbrook HallThank you so much for your lovely review. It has been a real pleasure to get to know you over the years and we all really enjoy your regular visits!
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Review from A S (Daughter of Resident) published on 26 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother moved here after a long period of living alone when following a fall she could no longer cope at home. It was a huge adjustment for her and although she would still prefer to be in her own home she repeatedly says how well she is looked after. She also says that the staff are very kind. She
can't participate in most of the varied activities but appreciates a group that meets in response to suggestions from her friends
Reply from Morag Vaughan, Managing Director at Holbrook HallIt is a real pleasure to care for your mother and we are extremely grateful to her for helping us to create a very popular poetry club!
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Review from Cynthia P (Niece of Resident) published on 24 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 92-year-old aunt began her association with Holbrook Hall a few years ago for respite care when we were away. When she needed more permanent care we knew exactly who to ask and where she would prefer to go. The staff welcomed her like an old friend and my aunt lived there very happily until she developed
an aggressive form of dementia. We feared that her needs would no longer be appropriate for Holbrook but to our immense relief, the staff willingly and readily agreed to continue caring for her even as she worsened rapidly. Her exemplary care whilst always respecting her dignity never faltered during all her time there and very importantly in her last few days. We were also so well cared for as we sat by her bed waiting for the inevitable. There is no easy way to prepare for the death of a loved one and there is no perfect place to die - that said Holbrook stepped up to the mark in every respect, supporting my aunt and supporting us. For that we will always be grateful. Thank you.
Reply from Morag Vaughan, Managing Director at Holbrook HallThank you so much for your kind words of appreciation. It was a real privilege to care for you lovely aunt, and she is sadly missed by us all.
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Review from M D (Niece of Resident) published on 1 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My uncle chose to come to Holbrook Hall in 2016 as he deteriorated and could not manage at home anymore. He enjoys the company around him knowing he is safe 24/7. He enjoys the variety of food, it's a good standard. The carers are always happy to help no matter what. Always good entertainments and trips
out. I would recommend this home to anyone very good 1st class.
Reply from Morag Vaughan, Managing Director at Holbrook HallThank you so much for taking the time to review our service, and we are delighted that your uncle is so happy living here at Holbrook Hall.
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Review from Michael C (Son of Resident) published on 1 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall I am very impressed with Holbrook Hall. The facilities are excellent. There is a lovely garden. But mainly it's due to the staff who are kind, friendly and always cheerful.
I am very pleased to have found somewhere so nice for my parents.
Reply from Morag Vaughan, Managing Director at Holbrook HallThank you so much for the review, Michael, it is greatly appreciated.
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Review from A R (Daughter of Resident) published on 4 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother is cared for extremely well at Holbrook, I visit once a month for two days and the staff are always kind and caring and go out of their way to help anyone they see needs support.
My mother is always well dressed and has her hair done once a week. She recently celebrated her 97th birthday
and the staff arranged a private lunch for our family in the panelled drawing room which made it a very special day. The food was excellent and a special cake was made for her tea later. My mother's room, although small, is always clean and tidy and the bathroom is clean.
Reply from Morag Vaughan, Managing Director at Holbrook HallThank you very much for taking the time to review our service, Anne, and I am delighted that you enjoyed your mother's birthday lunch in our new private dining area!
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Review from Susan S (Daughter of Resident) published on 25 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was in Holbrook Residential Home in Derbyshire for approximately 5 years and had the most incredible care and was very happy. In November she had a fall and fractured her hip which caused other complications and was very poorly. Amazingly, when she was well enough to leave the hospital, Holbrook
said that they would like to have her back at the home which we didn't expect. They gave her the most incredible care until she, sadly, passed away in February. The family are so very grateful to all of the staff for the love and care they gave to her.
Reply from Morag Vaughan, Managing Director at Holbrook HallIt was a real privilege to care for your wonderful mum over the last 5 years, and a pleasure to get to know her lovely family. We miss you all!
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Review from L T (Daughter of Resident) published on 16 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mother has dementia and is not always cooperative but the staff in the home are very good and patient with her. They are understanding of her needs and do everything to meet those needs and encourage her. They also support us as a family as well.
Reply from Morag Vaughan, Managing Director at Holbrook HallThank you so much for taking the time to review our service, it is greatly appreciated. We feel privileged to have had the opportunity to care for your mum over the last 4 years and as you know we are all very fond of her.
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Review from Simone P (Granddaughter of Resident) published on 16 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
A warm welcome and I found my grandma happy, warm and relaxed in one of the lounges. We moved to the conservatory where we could all sit down and were kindly offered a drink by the staff. My grandma had had another excellent meal that lunchtime and had put in her teatime order. The food is marvellous
at Holbrook. The staff are kind and patient with residents and guests and so very helpful. The house and rooms are spotless and cosy and the gardens are beautiful to look out on and walk round.


I cannot fault Holbrook and I am very reassured knowing my grandma is a resident at this fantastic place.

Reply from Morag Vaughan, Managing Director at Holbrook HallI am delighted that you are so happy with the care which we provide your grandma, and very grateful to you for taking the time to review our service.
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Review from Ann B (Daughter of Resident) published on 22 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 90-year-old father required respite care after 2 falls at home followed by an admission to hospital for 6 days as we had a planned holiday for 4 days on his discharge date. I visited Holbrook on the Friday and a bed was available for him for the Monday. On return on the Friday, we called to collect
him to take him home and he asked if he could stay for a further 2 days. We were amazed as he'd always said that he would NEVER go into either a residential / nursing home! The experience has been so positive that he is already planning another respite visit when we go away for 2 weeks next April!!
Thank you to all the friendly staff and excellent food he enjoyed and for showing him that a residential home can feel like a hotel but with more staff around.
Reply from Morag Vaughan, Managing Director at Holbrook HallThank you so much for your review, Ann. We were delighted to be able to welcome your father to Holbrook Hall and look forward to his next visit in April!
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Review from G T (Friend of Resident) published on 15 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The resident is contented. The home and grounds are well maintained and the staff are lovely.
Reply from Morag Vaughan, Managing Director at Holbrook HallA wonderful review, thank you so much.
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Review from Rita M (Resident) assisted by family/friend published on 13 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
If you've got to live anywhere apart from your own home this is the place.


The staff are nice friends are nice we've painted this morning. The food is excellent.

Reply from Morag Vaughan, MD at Holbrook HallThank you so much for taking the time to review our service, it is much appreciated.
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Review from Pearl F (Resident) published on 13 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As Holbrook Hall goes it is to be highly recommended. The staff are well trained, helpful and caring. We are provided with entertainment and things to do all this in lovely surroundings. It is also run by the people who own it and not by a committee.
Reply from Morag Vaughan, M D at Holbrook HallThank you so much for your review, and I am glad that you are still very happy to be living here in Holbrook Hall.
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Review from Rob W (Son of Resident) published on 13 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Holbrook Hall provides a very caring and safe environment in a beautiful country house with well-maintained gardens and stunning views over the surrounding countryside. Mum enjoys being in the home, and feels safe and well cared for. The staff are lovely, very friendly and go the extra mile to ensure
the residents are well cared for but remain independent and maintain their dignity. The home offers a varied timetable of activities which residents are encouraged to take part in.
Reply from Morag Vaughan, MD at Holbrook HallMany thanks for taking the time to give us valuable feedback.
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Review from I B (Son of Resident) published on 31 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent..
Reply from Morag Vaughan, M D at Holbrook HallThank you very much indeed for your review.
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Current Review Score: 9.8 (9.813)

Overview of Review Score

The Review Score of 9.8 (9.813) out of 10 for Holbrook Hall is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 34 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.813 for Holbrook Hall is calculated as follows: ( (332 Excellents x 5) + (56 Goods x 4) + (5 Satisfactorys x 3) + (2 Very Poors x 1) ) ÷ 395 Ratings = 4.813
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Holbrook Hall is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 33 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Sep 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

6 Bed Vacancies

Posted: 24 hours ago

1 x ground floor half-ensuite,
1 x first floor standard room,
1 x first floor room with ensuite shower,
2 x first floor half-ensuite,
1 x second floor full ensuite with wet room

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Awards / Recognitions (2)

Meet the Team (4)

Jaspal

Jaspal Swalli

Job Title: Registered Provider & Medical Director Joined: 2022

Dr Jaspal Swalli is the Registered Provider and Medical Director for Fairway Homes (Derby) Ltd. He is a Registered Medical Doctor with the General Medical Council and a Consultant Psychiatrist. He has been a member of the Royal College of Psychiatrists since 2012.


He comes with values of integrity, care, compassion and ethics. He is a specialist in acute and urgent care pathways within adult mental health services and has expertise in the management of mentally disordered offenders, substance misuse, personality disorder, dual diagnosis and dementia. At the heart of Dr Swalli ‘s work is to provide psychoeducation to service users, carers and families to tackle the stigma and discrimination around mental health issues. He is an expert in applying Mental Health and Mental Capacity Act Laws.

Ann

Ann Henshaw

Job Title: Registered Manager Joined: 2025

I have worked in adult social care for over 38 years, beginning my career as a Night Care Assistant. I developed skills both through life experiences and academic studies in health and social care which enabled me to progress to the role of a Deputy Manager and onto a Registered Manager, which I have been for over 8 years.


I believe that the key to managing a great care home is sound leaderships skills, excellent communication and candour and that anything is possible with risk management. I have bult solid professional relationships with residents and their families and external professional services.


Working in adult care is wonderful and I feel it is a privilege and honour that the residents at Holbrook Hall have allowed me into their lives. I work closely with staff and the residents so that their goals and milestones are achievable and help them to make magical memories they thought would be impossible, possible.

Lindsey

Lindsey Oxley

Job Title: Deputy Manager Joined: 2025

I have worked in the care sector for seven years, and during that time I’ve developed a deep passion for delivering compassionate, person-centred care. As Deputy Manager at Holbrook Hall, I’m committed to creating a warm, supportive environment where residents feel truly valued and understood.


I’m known for my positive outlook on life, and I bring that energy into my work every day. Caring for others is something that comes naturally to me, and I always strive to lead with kindness, empathy, and respect. Whether supporting residents or working alongside my team, my goal is to make a meaningful difference in the lives of the people around me.

Punarja

Punarja Kevin

Job Title: Team Leader Joined: 2024

I am a dedicated Team Leader at Holbrook Hall, driven by a genuine passion for supporting and enriching the lives of older adults. While completing my full-time doctoral research in Chemistry, I worked as a part-time carer in the UK, gaining valuable experience across adult education, research, teaching, and the care sector. These combined experiences, together with my health and social care qualifications, have strengthened my professional practice and helped me build strong, trusting relationships with residents, families, professionals, and my care team.


My PhD research focused on developing neurosensors for brain-tumour detection and targeted drug delivery. Although my academic background is highly scientific, I find the greatest fulfilment in delivering compassionate, person-centred care.


Supporting elderly individuals who rely on our help brings me deep purpose and joy, and continues to inspire my commitment to adult care.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Holbrook Hall to verify any information. View our terms and conditions. Holbrook Hall has an Enhanced Service - more info.