Haddon Hall Care Home

135 London Road, Buxton SK17 9NW

Haddon Hall Care Home supports a wide range of care needs, with staff who are experienced in residential, nursing and dementia provision, with both long and short-term stays available.

The stylish home has been modernised for professional care without taking away the character and heritage of the property, still with award-winning design features and situated in scenic grounds and with views of the Peak District.

Care is practised alongside support for a fulfilling lifestyle, with a wide range of events and activities incorporated to add to personal interests and contribute to emotional health.

Group: Porthaven Care Homes

Person in charge: Stephen McMylor (Home Manager)

Local Authority / Social Services: Derbyshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 75 Service Users

Registered Care Categories*: Dementia • Old Age • Younger Adults

Admission Information: Ages 50+.

Single Rooms: 75

Rooms with ensuite WC: 75

Facilities & Services: Palliative Care • Respite Care • Physiotherapy • Separate Dementia Care Unit • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Haddon Hall Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.5 (maximum of 10) for Haddon Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 30 Reviews over all time. This Average Rating is also the rating value for Haddon Hall Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 11 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.788 for Haddon Hall Care Home is calculated as follows: ( (284 Excellents x 5) + (66 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 354 Ratings = 4.788

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.733 Points relating to the number of positive Reviews for Haddon Hall Care Home is based on 11 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 15 positive Reviews (75 registered maximum number of service users ÷ 5). 11 Reviews ÷ 15 Target = 0.733

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.5 Haddon Hall Care Home has a Review Score of 9.5 (9.521) from 30 Reviews


Average Ratings

  • Excellent
    26
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Haddon Hall Care Home?

  • Extremely LIKELY
    26
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
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  • Extremely UNLIKELY
    0

Reviewer Connection to Haddon Hall Care Home

  • Daughter of Resident/Service User
    13
  • Son of Resident/Service User
    5
  • Resident / Service User
    4
  • Friend of Resident/Service User
    3
  • Sister of Resident/Service User
    2
  • more

From the initial assessment at Chesterfield Hospital, we have been delighted with the first class care and attention my mother has had at this 5* care home. The entire staff from reception, nursing staff, cleaners, housekeeping, kitchen, deserve a very special mention. Despite the long and unsociable hours, they were all happy, jolly and contented - and who wouldn't be in a care home of this standard. Our family have been with my mum for over a week now as it is a pleasure to be here.

How likely would you be to recommend Haddon Hall Care Home? Extremely Likely

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Average Rating:   5 out of 5

Mum had a month in care August/September 2017 and finally went in end November/beginning December for emergency respite care. In summer she was on the ground floor and finally on the first floor. We cannot fault the care at any stage, mum felt very settled and it was lovely to see. Unfortunately, she passed away whilst there and the staff were absolutely fantastic the way everything was dealt with. She was treated with respect and dignity even when she died. We cannot thank them and praise them enough. xx

How likely would you be to recommend Haddon Hall Care Home? Extremely Likely

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Average Rating:   5 out of 5

Experience - respite for 2 weeks. Excellent facilities and regime. Staff, first class - professional and caring. Meal times on restaurant lines - excellent food. A cross between a hotel and care home.

How likely would you be to recommend Haddon Hall Care Home? Extremely Likely

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Average Rating:   5 out of 5

Mum moved into Haddon Hall four weeks ago and I am delighted with the care she is getting.
The staff are lovely, caring and kind.
All the residents are treated with respect and they get a lot of attention.
The ambience of the home is lovely and it is very clean and tidy.

How likely would you be to recommend Haddon Hall Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

My brother spent 2 weeks in respite care at Haddon Hall Care Home and was a changed man - he gained weight and mobility and was generally a much more cheerful person.

How likely would you be to recommend Haddon Hall Care Home? Likely

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Average Rating:   4.9 out of 5

Very pleased with the care mum receives.

Staff very friendly and courteous. Mum can be confused and difficult at times and the staff always show empathy and understanding.

How likely would you be to recommend Haddon Hall Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Having been in two care homes between January and April and not happy with either, we moved my mother in a bit of a rush to Haddon Hall. They were exceptional in helping us facilitate this move and my Mother settled in quickly and soon made friends. All staff have been very friendly, chatty and patient with my mother and with me. She has always been encouraged to join in activities which are varied and regular with outside entertainers coming in about once a month. The carers are amazing, although very busy, they always have a cheerful manner when coming in to help Mum, which Mum really appreciates. Office staff are very efficient with the financial side and any queries have been quickly resolved.

How likely would you be to recommend Haddon Hall Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

A close friend of mine has spent eighteen months in Haddon Hall Care Home and I visited regularly, usually once a week. During that time he has always been treated with the utmost care and consideration. The staff at all levels have been helpful, compassionate and caring. A high degree of professionalism runs throughout the organisation.
The home has a welcoming air of calm efficiency. Standards of cleanliness are high and it has always been a pleasure to walk into the place as I visit.
Staff selection and training seem excellent. All contacts I have met there, from management through to carers and maintenance, have been helpful, efficient, friendly and often charming.
Any small problems that I have encountered have been dealt with courteously and efficiently.
I have no hesitation in recommending Haddon Hall to anyone in need of care facilities.

How likely would you be to recommend Haddon Hall Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

From the initial enquiry to leaving the care home, the service was exceptional. The care home is beautiful and the staff are amazing. The level of care is beyond expectation. Having a relative move from their home is a difficult experience - Haddon Hall care team made it something wonderful. My mum could not have been better looked after.

How likely would you be to recommend Haddon Hall Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mother spent the last seven weeks of her life at Haddon Hall. All of my family, who constantly visited her at London Road, wanted to thank all the staff there for their cheerful, professional and dedicated help and support for her. Over the six months of my Mum's illness, we saw the issues of the elderly and of their health care from the inside, rather than as a news item that one viewed from the outside. We also saw the worst and the best of Britain's care and health services. Your place was distinguished by the very highest standards. Not only did you make our wonderful mother's last days as good as they possibly could have been, you also treated us with kindness and consideration. Your standards of care were exemplary and we cannot thank you enough.

How likely would you be to recommend Haddon Hall Care Home? Extremely Likely

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Average Rating:   5 out of 5

There is only one word I can use to describe this care home and that is excellent in every way. It is beautifully decorated in a light modern way that is most welcoming and there is everything for a patient's comfort and well-being. I found everybody there, from the senior staff to the cleaners, most cheerful and pleasant. I can highly recommend this care home service.

How likely would you be to recommend Haddon Hall Care Home? Extremely Likely

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Average Rating:   5 out of 5

Myself and my family as a whole were very happy with the care that my late great grandma was given at this facility until she passed away in May last year. We found the facilities were very good and its staff friendly and approachable. It is maybe dearer than other care homes in the area but it's very good. Can deffo recommend it.

How likely would you be to recommend Haddon Hall Care Home? Likely

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Average Rating:   4.2 out of 5

My husband goes into Haddon Hall roughly 4 times a year to give me a break.
The staff always greet him like a long-lost friend. He is very happy there. If his condition worsens a lot, I would have no hesitation in placing him there permanently.

How likely would you be to recommend Haddon Hall Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

My mother, at 97 years of age, felt she could no longer live on her own and moved into Haddon Hall Care Home in October 2016.

The care home which is only two years old is immaculate and extremely well run with the most caring staff. The standard of care is outstanding and and there are frequent activities to ensure residents are stimulated and and enjoy their leisure time .

Haddon Hall has more than exceeded our expectations and visitors all comment on how impressed they are with the home.

How likely would you be to recommend Haddon Hall Care Home? Extremely Likely

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Average Rating:   5 out of 5

Stephen McMylor, Home Manager at Haddon Hall Care Home responded to this review on 09 Jan 2017:

Thank you for taking the time to share your experience of Haddon Hall. I'm delighted to hear we have exceeded your expectations which is something we always aim to do here. I will ensure your feedback is shared with the whole team. Kind regards, Stephen

My mother stayed at Haddon Hall Care Home from the 10th November until the 20th December 2016 when a vacancy unexpectedly became available at a care home just a short distance from our home. This was the only reason we moved her. The care she received at Haddon Hall was absolutely first class from both the administration staff and the carers. Clearly, the carers were most in contact with my mother and we were really overwhelmed by their kindness to her and their professionalism. Everything about Haddon Hall, from the furnishings to the activities and to the food was of top quality. We would have absolutely no reservations whatsoever about recommending this Care Home to others.

How likely would you be to recommend Haddon Hall Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

My mother needed to be in a care home as a matter of urgency. The staff at Haddon Hall were fantastic during the admission procedure. They acted quickly, efficiently and sensitively. My mother, though confused, was happy and settled surprisingly well. However, she has moved rooms three times since June, the last time to a different floor with different staff and residents around her. This has not been ideal.

How likely would you be to recommend Haddon Hall Care Home? Likely

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Average Rating:   4.2 out of 5

The cleanliness is so noticeable on entering all parts of Haddon Hall. Staff are cheerful and welcoming - are always approachable.

Staff are always sympathetic and friendly to all residents. The activities are stimulating and varied, the trips in the mini-bus are varied and well thought out. No problems with the variety of food. Lovely - well looked after gardens, plenty of seating outside for residents and visitors.

How likely would you be to recommend Haddon Hall Care Home? Extremely Likely

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Average Rating:   5 out of 5

After looking after my mother for six years I did not think anyone could do the job as well as me. Thankfully I was wrong. Mother has severe Alzheimer's and the staff at Haddon Hall are so good with her in all ways I feel happy to leave her there. All the staff are absolutely brilliant, nothing is too much for them and all done with a smile.

How likely would you be to recommend Haddon Hall Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

I think Haddon Hall is wonderful. The care is excellent. The carers are always pleasant and helpful. The rooms are nicely appointed.

How likely would you be to recommend Haddon Hall Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Jackie Campbell, Home Manager at Haddon Hall Care Home responded to this review on 22 Apr 2016:

Thank you for sharing your experience of Haddon Hall. With best wishes, Jackie

In my postal review, now reading it back, I feel I have 'underplayed' the amazing excellence of the staff. All my life I can only remember my mother as a critical dictatorial woman, now she is happy and relaxed. This is all thanks to the quality of care she receives and the environment in which she lives. They are all wonderful and always pleasant in a very challenging area and the home is beautiful. Thank you to the manager and all your team for everything you do.

How likely would you be to recommend Haddon Hall Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Jackie Campbell, Home Manager at Haddon Hall Care Home responded to this review on 22 Apr 2016:

Dear Penny
Thank you so much for such a heartfelt review of Haddon Hall and all of the team here. It means a great deal to us all.
Jackie

My father is very well cared for and always looks clean. Staff are always very welcoming and respectful towards my dad. The home is always clean and lots of staff are around.

How likely would you be to recommend Haddon Hall Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

Jackie Campbell, Home Manager at Haddon Hall Care Home responded to this review on 24 Mar 2016:

Thank you for your review of Haddon Hall care home, we really appreciate you sharing your opinion of our lovely home. Warm regards, Jackie

Excellent.

How likely would you be to recommend Haddon Hall Care Home? Extremely Likely

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Average Rating:   5 out of 5

Jackie Campbell, Home Manager at Haddon Hall Care Home responded to this review on 23 Mar 2016:

Thank you so much for sharing your opinion of our home. With best wishes, Jackie and all the team at Haddon.

Very caring and friendly staff, who know everyone's name. Excellent food plenty of tea. Good company. Perhaps more fresh fruit? Rooms and in fact the whole establishment fresh and clean at all times. Good laundry service. Plenty of clean towels. Thank you for use of telephone and bringing emails and photo's sent. Activities not interesting to her at this time.

How likely would you be to recommend Haddon Hall Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My mum has dementia and is living at Haddon for end of life nursing care, I looked around 9 nursing homes that I compared to Haddon. From my first phone call I was put at ease, after months of hospitals I finally felt someone really wanted to give mum the help she dearly deserves. They make me feel I am 100% part of her care, I'm always welcomed by warm, smiling, attentive staff, nothing is ever too much trouble. They care for mums every need, giving her care, support, dignity with true kindness and love. I have met dozens of staff and each and everyone deserves my thanks and admiration, they are truly in the right profession for the right reason. I feel extremely lucky to have found such an inspiring home for my amazing mum to spend the rest of her life in. I will be eternally grateful x.

How likely would you be to recommend Haddon Hall Care Home? Extremely Likely

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Average Rating:   5 out of 5

Fiona Hasson, Client Services Manager at Haddon Hall Care Home responded to this review on 30 Sep 2015:

Dear Barbara, we are very moved and proud to have received such an outstanding review, thank you. This will be shared with all staff who I know will really appreciate your words and will undoubtedly continue to do their very best for you and your Mum.

Cannot praise this care home highly enough. It is clean and bright in all areas. My mother is treated with great care. All staff, that includes house keeping, carers and management are pleasant and friendly at all times. After all the scares about care homes in press and on TV, I feel happy and confident mother is safe and well looked after in Haddon Hall Care Home and I am sure this high standard will be maintained.

How likely would you be to recommend Haddon Hall Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Very nice care home with wonderful staff. My father is very happy here and well looked after.

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Average Rating:   4.8 out of 5

This has been like staying in a highly recommended first class hotel, you should be proud of all the people you employ, they are joyful, caring and very polite. I have thoroughly enjoyed my 2 weeks here after my hip operation. If even I have cause for a care home again - This will be it! The food has been tasty but a little more variety would be nice, the soups are a credit to the chef.

How likely would you be to recommend Haddon Hall Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Fiona Hasson, Client Services Manager at Haddon Hall Care Home responded to this review on 11 Aug 2015:

Dear Eirawen, it has been a real pleasure for all our team to assist you through your recuperation. Thank you for your kind comments and constructive feedback which we'll certainly take on board. We hope to see you as a welcome visitor to some of the events we'll be hosting in the months ahead!

The contact we had with all the staff was very pleasant and welcoming.

How likely would you be to recommend Haddon Hall Care Home? Extremely Likely

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Average Rating:   5 out of 5

I have always found the staff to be kind and considerate when visiting my friend at Haddon Hall and have been welcomed with a cup of tea and coffee. Facilities were clean and to a high standard. The residents have been encouraged to join in activities and my friend was eager to tell me she had planted plants on the balcony. The menu seemed varied and of good choices. Well done Haddon Hall!

How likely would you be to recommend Haddon Hall Care Home? Extremely Likely

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Average Rating:   5 out of 5

Fiona Hasson, Client Services Manager at Haddon Hall Care Home responded to this review on 04 Aug 2015:

Dear Marjorie, thank you so much for your kind comments which will certainly be conveyed to all concerned. We aim to give a warm welcome and to encourage all visitors to our home, so it continues to be a vibrant place where our residents feel connected - both to their family and friends as well as the wider community. Please continue to visit us and join us at some of our events!

My wife has only been staying at the care home for just over one week, but find every member of the staff have been most helpful to from the fist time I made enquiries. My wife has been in care homes for five and a half years in Cheshire and a short stay in Buxton In short space of time I new it was the next best thing for my wife to be. The home is clean and homely the food and the staff are tip top. Only just over a week so we will see, but in the short stay we have been here it looks good.

How likely would you be to recommend Haddon Hall Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

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