Haddon Hall Care Home

135 London Road, Buxton SK17 9NW
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9.8 114 Reviews
  • Haddon Hall Care Home, Buxton
Situated in Buxton, Haddon Hall Care Home provides support for senior residents with a wide range of care needs. Their experienced and professional team are equipped to provide high-quality 24 hour residential, dementia, nursing and respite care in a modern, purpose-built setting.

With a variety of events and activities on offer, residents at Haddon Hall Care Home are supported not only physically but emotionally and intellectually. Their skilled activities and wellbeing team work hard to get to know every resident as an individual and ensure there is something on offer for everybody to enjoy. Haddon Hall Care Home also has a dedicated minibus team, meaning residents at the home are regularly invited to visit popular local attractions and take part in other trips that suit their interests.

All Haddon Hall Care Home residents have their own generously appointed private bedroom with an en suite wetroom as well as access to plentiful communal living areas including sitting rooms, dining rooms, a hairdressing salon, an activities and wellbeing room, a home shop and a private dining room for celebrating special family occasions. Haddon Hall Care Home also has a secure landscaped garden perfect for gentle exercise, a spot of gardening or simply a morning cup of tea.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

"Our Weekly Fee rate is dependent on the type of room you choose to reside in and will be confirmed once we have carried out a pre-admission needs assessment.
This assessment helps us to fully understand the level of care and support required by each individual and to ensure that we are able to meet those care needs.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Charlotte Dent (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (75)
  • Single Rooms with Ensuite Wet Room (75)

Visiting

  • Visitors welcome at any time.

Parking

  • Ample parking available on site.

Haddon Hall Care Home Reviews (114)

9.8

Haddon Hall Care Home has a Review Score of 9.8 (9.791) out of 10, based on 29 reviews in the last 2 years.
Over all time Haddon Hall Care Home has 114 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Haddon Hall Care Home
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Total of 114, showing 1-20
Review from Beryl R (Sister of Resident) published on 9 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When we visit Haddon Hall, it's like we are all family, such a comfortable atmosphere, very relaxed. The staff are amazing, caring and efficient, taking great care with all residents. So very grateful our sister is in their care. Gives our family peace of mind.
Reply from Charlotte Dent, Home Manager at Haddon Hall Care Home

Thank you very much for taking the time to leave a kind review. It is our honour to take care of your sister. You and your family are always welcome at Haddon Hall.

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Review from J P (Son of Resident) published on 28 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum moved to Haddon Hall in December 2024, and every day since then she has received compassion and has been treated with the utmost respect. She is afe and this gives us - her family - great reassurance. The care staff are helpful and patient. They are all friendly and have a happy disposition. Many
of the care staff go above and beyond, helping us as family members as well as residents. Families of other residents are helpful and supportive. Haddon Hall is Mum's home - it feels like one big family here.
Reply from Charlotte Dent, Home Manager at Haddon Hall Care Home

We work hard to ensure our team feel like family for our residents and their loved ones, so it is fantastic to hear you feel this way.

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Review from Kate C (Daughter of Resident) published on 28 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care Mum receives is really good. Staff are helpful, friendly and very respectful in Mum's care. The care home is always clean & tidy and very inviting for visitors.
I feel confident Mum is well looked after & the staff keep her safe and well.
Thank you for all you do to look after Mum.
Reply from Charlotte Dent, Home Manager at Haddon Hall Care Home

Thank you for your feedback. It is great to hear you are confident in the care your mum receives with us.

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Review from Karen M (Daughter of Resident) published on 23 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff at Haddon Hall are amazing, from the warm, friendly reception to the maintenance team, cooking staff, nursing team, management, everyone, they have so much patience and understanding and care so much for the residents. There are lots of activities for all. My mum is happy being here, which
means a lot to the family.
Reply from Charlotte Dent, Home Manager at Haddon Hall Care Home

It is great to hear such enthusiastic feedback about our team. I am glad to hear your mum is happy living with us here at Haddon Hall Care Home.

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Review from John S (Father of Resident) published on 20 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with everything while my son has been here. Staff very pleasing the food was excellent so much so that he has definitely put on weight. No complaints at all.
Reply from Charlotte Dent, Home Manager at Haddon Hall Care Home

I am glad to hear you are happy with our team and home.

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Review from Jeanne H (Friend of Resident) published on 9 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Hadden Hall nursing department were very kind and caring to my friend during his last weeks, and also were very caring and sympathetic to me on my frequent visits, particularly in her last few hours. Thank you.
Reply from Charlotte Dent, Home Manager at Haddon Hall Care Home

Thank you for taking a moment to leave us a review during this difficult time. It was an honour to care for your friend, and we are incredibly sorry for your loss. Please know that you are always welcome at Haddon Hall Care Home.

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Review from S L (Daughter of Resident) published on 12 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and support mum received was excellent, she was treated with compassion, dignity, the nurses and care staff are amazing + go above + beyond for the people they care for. The domestic team, are very good at what they do, brightening mums day with their conversations whilst working. The kitchen
always did their best to arrange alternative foods if mum wanted something different. Overall we cannot praise the manager + her teams enough for everything.
Reply from Charlotte Dent, Home Manager at Haddon Hall Care Home

Thank you for your kind feedback. I will be sure to share it with the rest of our team.

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Review from S G (Cousin of Resident) published on 27 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Due to declining health, my cousin has moved to Haddon Hall. As soon as I made contact and viewed the care home, I immediately knew he would be happy and professionally cared for. Even though it is early days, I feel he will be safe and receive the care he requires at this present time. Hopefully, I
look forward to seeing an improvement in his health so that he can enjoy the facilities and activities offered at Haddon Hall.
Reply from Charlotte Dent, Home Manager at Haddon Hall Care Home

Thank you for taking a moment to leave us a review. We look forward to seeing your cousin flourish as we continue to provide him with high-quality care.

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Review from J F (Power of Attorney of Resident) published on 31 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall extremely satisfied, the ratings below reflect the changes in management which now is excellent and the resident I visited was not able to take part in many activities because of his health problems. Keep it up Hadden Hall Care Home, you are superb.
Reply from Charlotte Dent, Home Manager at Haddon Hall Care Home

Thank you for your five star review of our home and team.

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Review from C B (Daughter of Resident) published on 28 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A totally positive experience for all our family. Kind, caring, compassionate and professional staff at all levels. Especially the end of life care given to our father and the support to the family at this time.
Reply from Charlotte Dent, Home Manager at Haddon Hall Care Home

Thank you for taking a moment to leave us a review during such a difficult time. It was an honour to care for your father. Please know you are always welcome in our home.

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Review from John R (Brother-in-law of Resident) published on 25 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister-in-law has been a resident at Haddon Hall Care Home since August of this year. We visit at least three times a week and are always greeted in a warm and friendly manner by both office staff, management, service and nursing staff. The care and love the staff show towards the residents is obvious
for all to see.
Reply from Charlotte Dent, Home Manager at Haddon Hall Care Home

It is fantastic to hear you feel welcome in our home. Just as we want our residents to feel at home in our care, we want our residents' loved ones to feel comfortable in our home too and as if our team are an extension of their own family, so it is always great to receive such positive feedback.

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Review from Frances S (Daughter of Resident) published on 25 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The team at Haddon Hall have provided a fantastic home for my dad. They have all worked hard to make sure that he feels cared for, understood and valued since his move seven months ago. We appreciate how well looked after he is and all the activities he has access to. He enjoys his life with his friends
at Haddon Hall. We feel listened to as relatives and want to thank everybody.
Reply from Charlotte Dent, Home Manager at Haddon Hall Care Home

Thank you for taking a moment to leave us such a heartfelt review. It fills me with pride to hear your dad enjoys life at our home and has made friends both within our team and amongst his fellow residents.

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Review from J M (Son of Resident) published on 3 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
You can understand the quality of care by the quality of the staff who provide it. From housekeeping to carers, management to hosts, nurses to admin, and kitchen team to activities, everyone at Haddon Hall is a joy to meet. Professional, caring, polite and jolly good fun, well done the Haddon Hall team.
Reply from Desiree Jooste, Home Manager at Haddon Hall Care Home

Thank you for your wonderful review. I am incredibly proud of our team, so it is great to see them all included in such lovely feedback. I will be sure to share your kind words with everybody.

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Review from Judith A (Respite Resident) published on 28 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came here for two weeks of respite after feeling very low after the death of my husband and having a nasty chest infection, I felt the need for some care and rest. I have found this a wonderful experience. The staff are so caring, and nothing is too much trouble. I have really enjoyed my time here
and will very likely return in the future if I feel the need.
Reply from Desiree Jooste, Home Manager at Haddon Hall Care Home

Thank you for taking a moment to leave us a review during this difficult time. It was our pleasure to support you during your time with us, and we do hope you will pop in for coffee, cake and a catch up soon.

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Review from M S (Relative of Resident) published on 9 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very clean, friendly staff, very good food for the residents what I have seen. They do very good events for residents and families and very good entertainment with very good singers.
Reply from Desiree Jooste, Home Manager at Haddon Hall Care Home

Thank you so much for leaving a review of your experience at Haddon Hall. We are so pleased that you feel that the events are good and look forward to welcoming you for future events.

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Review from Nicola G (Daughter of Resident) published on 7 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the welcome card and flowers on arrival to our departure, we experienced the wonderful care offered at Haddon Hall. We really appreciated the fact that staff ensured that they truly engaged with my mother despite her deafness. They also took the trouble to engage with the family and to ensure we
knew and understood what was happening. We are very grateful.
Reply from Desiree Jooste, Home Manager at Haddon Hall Care Home

Thank you so much for your review of Haddon Hall. I am so pleased that you have had a good experience from the beginning. I will pass on your feedback to our team who will be delighted.

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Review from H S (Daughter of Resident) published on 7 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The standard of care was excellent from start to finish. Proffessional and flexible for admittance and understanding of our mother's wishes and needs.
The staff were consistently kind, patient and at times when necessary firm. We will most certainly recommend Haddon Hall Care Home to others. Thank
you.
Reply from Desiree Jooste, Home Manager at Haddon Hall Care Home

Thank you so much for taking the time to write a review of your experience at Haddon Hall. I am delighted that you felt the standard of care was excellent. I am very lucky to have such a dedicated team. We appreciate your recommendation.

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Review from N M (Daughter of Resident) published on 1 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
This home provides fabulous care for my mother. She has been there for 2 years and is cared for by a team of fabulous people. Her carers, the longstanding and incredibly hard-working and empathetic social and events team, the food, the excursions are all fabulous. Mum has been on van trips and outings,
made lots of crafty things, and enjoyed singalongs and performances and movie nights. The team at Haddon Hall have become her extra family. My mum has benefitted hugely in her well-being and enjoys her time living at Haddon Hall.
There are moments when I can see that there may be benefits from the management team having more empathy for their staff, and appreciating and respecting their efforts and time their staff spend caring and working with their residents. There have been a number of management changes in the time Mum has been there. Sometimes the staff seem to have been under a lot of time and roster pressure, but the care is and remains faultless for our Mum. We are so grateful to Haddon Hall.
Reply from Desiree Jooste, Home Manager at Haddon Hall Care Home

Thank you so much for taking the time to review Haddon Hall. We really do appreciate your feedback. I am delighted that you feel that our wonderful team provide fabulous care to your mother, and that they have become extra family. We value your feedback regarding management and I would welcome you to share your views with me during your next visit to the home.

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Review from Lucy W (Daughter of Resident) published on 20 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Haddon Hall Care Home was fantastic with Dad, and us a family.
Everyone went above and beyond to settle us during an extremely difficult time.
We were all looked after as family right until Dad passed, and afterwards!
Thank you!
Reply from Desiree, Home Manager at Haddon Hall Care Home

Thank you so much for taking time to leave a review for Haddon Hall. We really appreciate your feedback, especially under such difficult circumstances. Choosing a care home for a loved one is such a difficult decision and I am so pleased that you gave us the opportunity to look after your Dad.

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Review from K N (Daughter of Resident) published on 3 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother was cared for by staff at Haddon for almost 7 months. The staff are friendly, caring, sympathetic and hard working. My sister and I were reassured that Mum was safe and looked after.
Reply from Desiree Joose, Home Manager at Haddon Hall Care Home

Thank you so much for taking the time to review Haddon Hall. Your feedback is important to us. We are delighted that you felt reassured that your mum was safe and well looked after.

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Current Review Score: 9.8 (9.791)

Overview of Review Score

The Review Score of 9.8 (9.791) out of 10 for Haddon Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.791 for Haddon Hall Care Home is calculated as follows: ( (275 Excellents x 5) + (57 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 339 Ratings = 4.791
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Haddon Hall Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Mar 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (3)

Charlotte

Charlotte Dent

Job Title: Home Manager Joined: 2023

Hello, my name is Charlotte, and I am the Home Manager here at Haddon Hall Care Home.


With over 20 years of experience as a registered Adult Nurse, I joined the Porthaven family in 2023 as the Nurse Clinical Manger at Haddon Hall before becoming the Home Manager. My nursing carer has spanned many specialities. I am passionate about caring for our local community and supporting local people. My aim is to provide the opportunity to make a meaningful difference to our residents where each person and their families feel valued, respected and celebrated. My goal is to nurture staff and give them individual opportunities for growth.

Richard

Richard Vaughan

Job Title: Client Services Manager Joined: 2023

Hello, my name is Richard Vaughan, and I am the Client Services Manager here at Haddon Hall.


Having worked in customer service for most of my life, I take pride in putting people first and ensuring service is king. When I joined Haddon Hall I was delighted to see how nice, warm and friendly the team here are and how special they make our residents feel.


My role as client services manager involves supporting people through the process of choosing a care home and offering advice, guidance, reassurance and compassion for individuals and their loved ones. I feel very honoured and humbled to have the opportunity to be able to help at each stage of the process, from showing people around our home to assisting them on moving-in day and everything in between.

Sharon

Sharon Gillespie

Job Title: Home Trainer Joined: 2012

Hello, my name is Sharon Gillespie, and I am the Home Trainer here at Haddon Hall.


I have an NVQ level 5 Management in Health and Social Care and a Petal level 3 in Teacher Training Award, and I have worked for Porthaven for nearly 12 years.


Haddon Hall is an amazing home to work in; the staff and our residents are fantastic, and we think of ourselves as one big happy family. I thoroughly enjoy my role and find training new care staff incredibly rewarding. We pride ourselves on delivering person-centred care and making a positive difference in the lives of our residents.


I have two grown-up children who I raised in Cheshire, and I now have five wonderful grandchildren.

Frequently Asked Questions about Haddon Hall Care Home

What types of Care is Haddon Hall Care Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Haddon Hall Care Home have?

There are 75 Single Rooms.

What are the Facilities & Services at Haddon Hall Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Haddon Hall Care Home to the centre of Buxton?

0.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Haddon Hall Care Home to verify any information. View our terms and conditions. Haddon Hall Care Home has an Enhanced Service - more info.