Haddon Hall Care Home

135 London Road, Buxton SK17 9NW
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9.8 114 Reviews
  • Haddon Hall Care Home, Buxton
Situated in Buxton, Haddon Hall Care Home provides support for senior residents with a wide range of care needs. Their experienced and professional team are equipped to provide high-quality 24 hour residential, dementia, nursing and respite care in a modern, purpose-built setting.

With a variety of events and activities on offer, residents at Haddon Hall Care Home are supported not only physically but emotionally and intellectually. Their skilled activities and wellbeing team work hard to get to know every resident as an individual and ensure there is something on offer for everybody to enjoy. Haddon Hall Care Home also has a dedicated minibus team, meaning residents at the home are regularly invited to visit popular local attractions and take part in other trips that suit their interests.

All Haddon Hall Care Home residents have their own generously appointed private bedroom with an en suite wetroom as well as access to plentiful communal living areas including sitting rooms, dining rooms, a hairdressing salon, an activities and wellbeing room, a home shop and a private dining room for celebrating special family occasions. Haddon Hall Care Home also has a secure landscaped garden perfect for gentle exercise, a spot of gardening or simply a morning cup of tea.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

"Our Weekly Fee rate is dependent on the type of room you choose to reside in and will be confirmed once we have carried out a pre-admission needs assessment.
This assessment helps us to fully understand the level of care and support required by each individual and to ensure that we are able to meet those care needs.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Charlotte Dent (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (75)
  • Single Rooms with Ensuite Wet Room (75)

Visiting

  • Visitors welcome at any time.

Parking

  • Ample parking available on site.

Haddon Hall Care Home Reviews (114)

9.8

Haddon Hall Care Home has a Review Score of 9.8 (9.791) out of 10, based on 29 reviews in the last 2 years.
Over all time Haddon Hall Care Home has 114 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Haddon Hall Care Home
  • 41
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Total of 114, showing 21-40
Review from J H (Son-in-law of Resident) published on 3 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Without question Haddon Hall Care Home is outstanding. Every member of staff offers a personal service to residents and their families. The quality of the food preparation and service offers a varied menu and is always of excellent quality. The nursing care and personal care are wonderful, our father
receives care at the highest level. We would highly recommend Haddon Hall so if you are considering a care home please come and take a look!
Reply from Desiree Jooste, Home Manager at Haddon Hall Care Home

Thank you so much for taking the time to leave this wonderful review of our home. I am delighted that you feel your father receives the highest care possible. I am exceptionally proud of the team at Haddon Hall and will be delighted to share your feedback.

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Review from Helen R (Daughter-in-law of Resident) published on 1 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very clean. All staff are fabulous, helpful, and always there for patients if they want anything or need it. Can't fault the care home. Would recommend it to family, friends and relatives.
Reply from Desiree Jooste, Home Manager at Haddon Hall Care Home

Thank you so much for your review of our home. I am so pleased you find our wonderful team so helpful. It makes us feel very proud that you would be happy to recommend us.

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Review from Anne D (Friend of Resident) published on 29 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly staff and very caring.
Excellent entertainment for the residents.
I believe the food is excellent.
My friend is very happy here.
Reply from Desiree Jooste, Home Manger at Haddon Hall Care Home

Thank you so much for your wonderful review of our home and we are so pleased your friend is happy at Haddon Hall. You must try some of the food when you next visit. The cakes, go down nicely with a cup of tea.

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Review from L D (Wife of Resident) published on 25 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my husband at Haddon, myself and the family have been more impressed as time has gone by. The place is lovely and clean with pleasant decor. The staff are all excellent and cannot do enough to help/support.
We are kept up to date with anything happening to my husband, especially doctor reviews
etc.
The food is excellent, even if David is not eating a lot at the moment, this is not a reflection of how good the home-cooked food is.
Reply from Desiree Jooste, Home Manager at Haddon Hall Care Home

Thank you so much for taking the time to write us this wonderful review of Haddon Hall. I think we have a great team and we are very proud of our home so it is lovely to read your feedback. I will share your feedback with the kitchen team who will be delighted. I am partial to their cakes with a cup of tea.

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Review from D C (Sister-in-law of Resident) published on 19 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My elderly, disabled relative has recently returned home following a week's respite care at the Haddon. Whilst there is no doubt the home is beautiful, what makes it shine are the wonderful, hardworking staff. Can't recommend highly enough!
Reply from Desiree, Home Manager at Haddon Hall Care Home

Thank you so much for your review of Haddon Hall. We certainly do have a fabulous team who will be delighted to read your feedback. We appreciate you taking the time to share your feedback.

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Review from Emma B (Daughter of Resident) published on 8 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you to all of the wonderful staff at the Haddon Hall Care Home who cared for my father so professionally and kindly during the last two weeks of his life.
Your end-of-life nursing care and compassion from the moment I spoke to you for your help in getting my father moved to Haddon Hall, right
through the very short period he was with you was perfect and very much appreciated.
I would also mention the extra small personal things you did for him like visiting him in the hospital before he came to you so that he knew who you were and where he was going, the flowers and card in his room when he arrived and for taking in a pet hedgehog to visit him as he loved them so much, this was really lovely. Finally, thank you for the kindness you showed to us in his last few hours with him and the dignity and respect you showed to him at this time, this will never be forgotten.
Reply from Richard, Client Services Manager at Haddon Hall Care Home

Thank you so much for your wonderful review of Haddon Hall. We are so sorry for your loss and really appreciate you taking the time to review our care home at a difficult time. I will pass on your feedback to the rest of our team as I am sure they will be delighted to hear it. We really are touched by your kind words.

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Review from Ruth M (Daughter of Resident) published on 8 December 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum was at Haddon Hall for approx 18 months. She was always happy and well cared for. The staff became an extension of her family and always looked after us when we visited too.
Mum died there on the 19th of November, and the staff eased her journey and treated her with respect and love.
At all
times, Haddon Hall was clean and calm, with plenty of different activities. The manager is pushing through some very good improvements.
Reply from Julie Harrison, Home Manager at Haddon Hall Care Home

Thank you so much for this review; it was such an honour for us to be taking care of Mum, and she will be missed by everyone at Haddon Hall.

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Review from Elizabeth W (Resident) published on 17 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Following a total knee replacement operation, I came to Hadden Hall Care Home for 1 week of convalescence care. The staff could not have been more welcoming and helpful. Nothing was too much trouble. My room was very well-appointed, and there was a welcome vase of flowers on the table. I was overwhelmed
with kindness and care, and I soon re-established my confidence and mobility. The food was excellent and plentiful, and my stay provided what I was looking for perfectly.
Reply from Julie Harrison, Home Manager at Haddon Hall Care Home

We are so pleased you decided to have a respite stay with us, and thank you for the kind review; we're really happy you enjoyed the care and support from the Haddon Hall team on your recovery.

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Review from Judith M (Partner of Resident) published on 19 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
This was my partner's second stay at Haddon Hall for respite care. He was placed in the same room as before, this helped with settling in as he suffers from great anxiety amongst other problems. The staff are kind, considerate of personal needs, very welcoming and conscientious. Food is well prepared
and served with care to personal taste. The environment is spacious, clean and well-decorated.
The management structure is approachable, very knowledgeable and very friendly and supportive of family.
I received a phone call from a member of staff before my partner's second stay to discuss any additional needs or changes for the upcoming stay. I found that very supportive and highlighted the level of professionalism within the entire structure of the home to make sure they could respond to his needs.
My partner will be staying again soon as I know he will be well cared for and for a few days, I can sleep and not worry too much about him.
I would not hesitate to recommend Haddon Hall for respite and nursing care.
Reply from Julie Harrison, Home Manager at Haddon Hall Care Home

Thank you so much for writing the review and it's so great to hear that your partner's second stay with us has been another great experience for you both. We are so happy to hear you found the team at Haddon Hall so thoughtful and supportive. From all the team, we look forward to the next stay!

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Review from P C (Respite Resident) published on 7 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I spent a fortnight in Hadden Hall Care Home for respite holiday care while my family were away. I was made very welcome by everyone, the care staff kind and patient, food was very substantial and well prepared and served by the kitchen and dining room staff.
Reply from Julie Harrison, Home Manager at Haddon Hall Care Home

We are thrilled to hear that you enjoyed your time with us, and it was a pleasure to welcome you into our home. I will pass your kind comments on to our team!

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Review from Marilyn B (Resident) published on 17 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 94 -years-old mum was cared for following an operation for a fractured hip. We were very pleased with the care given by the staff. She was there for four weeks. I would strongly recommend Haddon Hall.
Reply from Julie, Home Manager at Haddon Hall Care Home

Thank you so much for your recommendation of Haddon Hall. We are delighted that your mum has such a positive experience during her stay and wish her well for the future. If you, or your mum are ever in the area please feel free to pop in for a cup of tea and a slice of cake.

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Review from J P (Daughter of Resident) published on 16 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Nothing about the care at this wonderful home can be faulted. The care staff certainly go the extra mile and show a great understanding of the individual resident and have considerable compassion.
Mum loves the staff, the activities, the gardens, the banter and most of the food! She feels safe and
warm and loved. I don't think you can better that! Thank you all!
Reply from Julie Harrison, Home Manager at Haddon Hall Care Home

Such fantastic praise for our wonderful team! We are privileged to care for your Mum and incredibly proud that she thinks so highly of all the team. Best wishes, Jules

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Review from S C (Daughter of Resident) published on 19 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The entertainment is fantastic! Please don't ever compromise on it. The entertainment/activities team do an amazing job. The care team are compassionate and caring. We couldn't ask for more.
Reply from Julie Harrison, Home Manager at Haddon Hall Care Home

Thank you for your wonderful review and such lovely comments, it makes all the wonderful work my team do worthwhile.

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Review from N R (Son of Resident) published on 13 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been in Haddon Hall for the past year and has received nothing but outstanding care. The staff are attentive and friendly, always willing to go the extra mile. We are impressed with the number of activities organised for the residents and also the many trips out. The food is also of a
higher standard than other homes we have seen. Highly recommended.
Reply from Julie Harrison, Home Manager at Haddon Hall Care Home

Thank you for your incredible comments and such high praise for the team. The care and well-being of every resident is our number one priority and it is rewarding to have such positive feedback.

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Review from G T (Daughter of Resident) published on 26 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have found the staff pleasant and friendly. They keep you informed about your loved one.
If you have any worries or concerns these are dealt with quickly and efficiently.
The food and facilities are excellent.
The staff are wonderful and caring. We could not wish for a better place.
Reply from Julie Harrison, Home Manager at Haddon Hall Care Home

Thank you very much for your kind words about our home and the excellent food. Your lovely comments will be very much appreciated by the whole team.
Warmest regards.

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Review from P E (Resident) published on 24 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the day staff are fantastic and look after me very well. I can’t fault them.
I find it less reassuring at night as most of the staff seem to be agency and seem less interested and interactive. My room is lovely.
Reply from Emma Hall, Deputy Manager at Haddon Hall Care Home

I would like to thank you for taking the time to share your experience. It's wonderful to hear your comments regarding the “day staff are fantastic and look after me very well. I can’t fault them”. We are very proud of our dedicated staff and will be sure to pass on your kind words. We are working hard to recruit locally and we try to ensure agency workers are regular, where possible to ensure continuity. I genuinely appreciate your feedback and thank you for highlighting the areas of improvement. The care and well-being of every resident is our number one priority.

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Review from G A (Daughter of Resident) published on 6 January 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All care staff are kind, friendly, polite and helpful. Room cleaning service is excellent. Pureed meals provided for my father are usually good, but not quite the same as a proper meal. Provision of fruit in the afternoon is good.
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Review from Rod G (Son of Resident) published on 20 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum came to Haddon Hall six years ago. From the start, the staff were kind, welcoming, good at caregiving and conscientious. Alongside their unfailing good humour, these qualities - so dreadfully tested during the years of the pandemic - remained undiminished. For someone wanting to be confident that
a person they love will be in the best possible hands, these seem to me to be the most important qualities a care team can have.
Reply from Paul Wright, Home Manager at Haddon Hall Care Home

Thank you for your wonderful review and such lovely comments, especially under such difficult circumstances. It was our pleasure to have been entrusted with the care of your mum. She is missed by all of the team here at Haddon Hall.


I will be sure to share your feedback with the team, they will really appreciate your kind words.

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Review from J A (Daughter of Resident) published on 16 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum seems very settled here. Rooms are lovely, she always looks comfortable and snug in her bed. Staff are lovely and very attentive, keep us informed regarding issues related to Mum. I would recommend the home.
Reply from Paul Wright, Home Manager at Haddon Hall Care Home

Thank you for your amazing comments and such high praise for the team. We work hard to exceed all expectations and the team will be thrilled to receive this feedback.

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Review from David R (Resident) published on 15 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been here for the past year and am very happy with my stay here. The staff are always cheerful and helpful. I am impressed with the quality of the rooms and the meals provided. There are a variety of activities which are stimulating and helpful.
Reply from Paul Wright, Home Manager at Haddon Hall Care Home

We are absolutely delighted you have chosen to stay with us at Haddon Hall, you really are a delight to be around. I am so glad you are able to share such a comprehensive and glowing review of life here. I will be sure to pass on your wonderful comments to the wider team as I know they will be extremely grateful!

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Current Review Score: 9.8 (9.791)

Overview of Review Score

The Review Score of 9.8 (9.791) out of 10 for Haddon Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.791 for Haddon Hall Care Home is calculated as follows: ( (275 Excellents x 5) + (57 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 339 Ratings = 4.791
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Haddon Hall Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Mar 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (3)

Charlotte

Charlotte Dent

Job Title: Home Manager Joined: 2023

Hello, my name is Charlotte, and I am the Home Manager here at Haddon Hall Care Home.


With over 20 years of experience as a registered Adult Nurse, I joined the Porthaven family in 2023 as the Nurse Clinical Manger at Haddon Hall before becoming the Home Manager. My nursing carer has spanned many specialities. I am passionate about caring for our local community and supporting local people. My aim is to provide the opportunity to make a meaningful difference to our residents where each person and their families feel valued, respected and celebrated. My goal is to nurture staff and give them individual opportunities for growth.

Richard

Richard Vaughan

Job Title: Client Services Manager Joined: 2023

Hello, my name is Richard Vaughan, and I am the Client Services Manager here at Haddon Hall.


Having worked in customer service for most of my life, I take pride in putting people first and ensuring service is king. When I joined Haddon Hall I was delighted to see how nice, warm and friendly the team here are and how special they make our residents feel.


My role as client services manager involves supporting people through the process of choosing a care home and offering advice, guidance, reassurance and compassion for individuals and their loved ones. I feel very honoured and humbled to have the opportunity to be able to help at each stage of the process, from showing people around our home to assisting them on moving-in day and everything in between.

Sharon

Sharon Gillespie

Job Title: Home Trainer Joined: 2012

Hello, my name is Sharon Gillespie, and I am the Home Trainer here at Haddon Hall.


I have an NVQ level 5 Management in Health and Social Care and a Petal level 3 in Teacher Training Award, and I have worked for Porthaven for nearly 12 years.


Haddon Hall is an amazing home to work in; the staff and our residents are fantastic, and we think of ourselves as one big happy family. I thoroughly enjoy my role and find training new care staff incredibly rewarding. We pride ourselves on delivering person-centred care and making a positive difference in the lives of our residents.


I have two grown-up children who I raised in Cheshire, and I now have five wonderful grandchildren.

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