Haddon Hall Care Home

135 London Road, Buxton SK17 9NW
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9.8 116 Reviews
  • Haddon Hall Care Home, Buxton
Situated in Buxton, Haddon Hall Care Home provides support for senior residents with a wide range of care needs. Their experienced and professional team are equipped to provide high-quality 24 hour residential, dementia, nursing and respite care in a modern, purpose-built setting.

With a variety of events and activities on offer, residents at Haddon Hall Care Home are supported not only physically but emotionally and intellectually. Their skilled activities and wellbeing team work hard to get to know every resident as an individual and ensure there is something on offer for everybody to enjoy. Haddon Hall Care Home also has a dedicated minibus team, meaning residents at the home are regularly invited to visit popular local attractions and take part in other trips that suit their interests.

All Haddon Hall Care Home residents have their own generously appointed private bedroom with an en suite wetroom as well as access to plentiful communal living areas including sitting rooms, dining rooms, a hairdressing salon, an activities and wellbeing room, a home shop and a private dining room for celebrating special family occasions. Haddon Hall Care Home also has a secure landscaped garden perfect for gentle exercise, a spot of gardening or simply a morning cup of tea.
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Care Provided by Haddon Hall Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

"Our Weekly Fee rate is dependent on the type of room you choose to reside in and will be confirmed once we have carried out a pre-admission needs assessment.
This assessment helps us to fully understand the level of care and support required by each individual and to ensure that we are able to meet those care needs.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in Charge

  • Charlotte Dent (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (75)
  • Single Rooms with Ensuite Wet Room (75)

Visiting

  • Visitors welcome at any time.

Parking

  • Ample parking available on site.

Haddon Hall Care Home Reviews (116)

9.8

Haddon Hall Care Home has a Review Score of 9.8 (9.798) out of 10, based on 30 reviews in the last 2 years.
Over all time Haddon Hall Care Home has 116 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Haddon Hall Care Home
  • 42
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Total of 116, showing 81-100
Review from C A (Daughter of Resident) published on 24 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very pleased with the level of care and kindness shown to our mum. She seems very happy and contented in your care.
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Review from Sarah T (Daughter of Resident) published on 20 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The management of Haddon Hall have a huge asset in their team. They provide my mum with the greatest respect and care. They show a commitment to quality in everything they do, providing the support and reassurance that promotes her well being.
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Review from Anna D (Daughter of Resident) published on 15 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I could not be more pleased with the excellent care my mother has been given. From the first moment, she and we were made to feel very welcome and every effort made by all staff to help mum settle in. The kindness and care continue with consistency and although Mum suffers from depression, there has
been a definite improvement since coming here.
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Review from Ann S (Relative of Resident) published on 8 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mum was well looked after and cared for. The carers were really good and made Mum smile frequently.
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Review from M D (Resident) published on 16 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am happy here, which says a lot! I've seen other homes. I've been permitted to deal with my own medication under my GP's permission - I like my independence! I came here initially for two months respite and to settle my husband down. He had dementia and passed away on 13th February 2018, very peacefully
and with great attention to his needs at all times. The staff and management have been very supportive through all this time. My family have always had generous access. I am never bored. If I have a complaint, I sit for too long!
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Review from M M (Daughter-in-law of Resident) published on 5 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Haddon Hall Care Home has provided much-needed care for my mother-in-law at a time when we were struggling to deal with her dementia. They have looked after her basic needs offering help with dressing etc but only where needed. She reports that the food is just like she would make herself which is praise
indeed. She joins in enthusiastically with all the wonderful activities provided and this has definitely enhanced her life compared to when she was living alone. Most of all we appreciate the family-like atmosphere of the dementia floor and the great care taken.
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Review from Beryl G (Wife of Resident) published on 30 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband looks forward to his respite care with yourselves. This care home is much like a hotel so every day is like a holiday. The friendliness and care from the staff are very good. You feel very positive in recommending this home to others friends and family.


With respite care I have peace of

mind knowing my husband is happy and I can relax.
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Review from Rob W (Son of Resident) published on 12 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the initial assessment at Chesterfield Hospital, we have been delighted with the first class care and attention my mother has had at this 5* care home. The entire staff from reception, nursing staff, cleaners, housekeeping, kitchen, deserve a very special mention. Despite the long and unsociable
hours, they were all happy, jolly and contented - and who wouldn't be in a care home of this standard. Our family have been with my mum for over a week now as it is a pleasure to be here.
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Review from Sally S (Daughter of Resident) published on 18 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum had a month in care August/September 2017 and finally went in end November/beginning December for emergency respite care. In summer she was on the ground floor and finally on the first floor. We cannot fault the care at any stage, mum felt very settled and it was lovely to see. Unfortunately, she
passed away whilst there and the staff were absolutely fantastic the way everything was dealt with. She was treated with respect and dignity even when she died. We cannot thank them and praise them enough. xx
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Review from Sheila L (Resident) published on 13 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Experience - respite for 2 weeks. Excellent facilities and regime. Staff, first class - professional and caring. Meal times on restaurant lines - excellent food. A cross between a hotel and care home.
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Review from Fiona M (Daughter of Resident) published on 5 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum moved into Haddon Hall four weeks ago and I am delighted with the care she is getting.
The staff are lovely, caring and kind.
All the residents are treated with respect and they get a lot of attention.
The ambience of the home is lovely and it is very clean and tidy.
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Review from Amanda B (Daughter of Resident) published on 30 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with the care mum receives.


Staff very friendly and courteous. Mum can be confused and difficult at times and the staff always show empathy and understanding.

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Review from J C (Sister of Resident) published on 30 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother spent 2 weeks in respite care at Haddon Hall Care Home and was a changed man - he gained weight and mobility and was generally a much more cheerful person.
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Review from Joanne B (Daughter of Resident) published on 16 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having been in two care homes between January and April and not happy with either, we moved my mother in a bit of a rush to Haddon Hall. They were exceptional in helping us facilitate this move and my Mother settled in quickly and soon made friends. All staff have been very friendly, chatty and patient
with my mother and with me. She has always been encouraged to join in activities which are varied and regular with outside entertainers coming in about once a month. The carers are amazing, although very busy, they always have a cheerful manner when coming in to help Mum, which Mum really appreciates. Office staff are very efficient with the financial side and any queries have been quickly resolved.
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Review from Mike K (Friend of Resident) published on 2 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
A close friend of mine has spent eighteen months in Haddon Hall Care Home and I visited regularly, usually once a week. During that time he has always been treated with the utmost care and consideration. The staff at all levels have been helpful, compassionate and caring. A high degree of professionalism
runs throughout the organisation.
The home has a welcoming air of calm efficiency. Standards of cleanliness are high and it has always been a pleasure to walk into the place as I visit.
Staff selection and training seem excellent. All contacts I have met there, from management through to carers and maintenance, have been helpful, efficient, friendly and often charming.
Any small problems that I have encountered have been dealt with courteously and efficiently.
I have no hesitation in recommending Haddon Hall to anyone in need of care facilities.
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Review from Carole A (Daughter of Resident) published on 23 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the initial enquiry to leaving the care home, the service was exceptional. The care home is beautiful and the staff are amazing. The level of care is beyond expectation. Having a relative move from their home is a difficult experience - Haddon Hall care team made it something wonderful. My mum
could not have been better looked after.
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Review from Mark C (Son of Resident) published on 28 July 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother spent the last seven weeks of her life at Haddon Hall. All of my family, who constantly visited her at London Road, wanted to thank all the staff there for their cheerful, professional and dedicated help and support for her. Over the six months of my Mum's illness, we saw the issues of the
elderly and of their health care from the inside, rather than as a news item that one viewed from the outside. We also saw the worst and the best of Britain's care and health services. Your place was distinguished by the very highest standards. Not only did you make our wonderful mother's last days as good as they possibly could have been, you also treated us with kindness and consideration. Your standards of care were exemplary and we cannot thank you enough.
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Review from Mary F (Resident) published on 21 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
There is only one word I can use to describe this care home and that is excellent in every way. It is beautifully decorated in a light modern way that is most welcoming and there is everything for a patient's comfort and well-being. I found everybody there, from the senior staff to the cleaners, most
cheerful and pleasant. I can highly recommend this care home service.
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Review from Chris A (Great-grandson of Resident) published on 21 February 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
Myself and my family as a whole were very happy with the care that my late great grandma was given at this facility until she passed away in May last year. We found the facilities were very good and its staff friendly and approachable. It is maybe dearer than other care homes in the area but it's very
good. Can deffo recommend it.
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Review from B B (Wife of Resident) published on 14 February 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband goes into Haddon Hall roughly 4 times a year to give me a break.
The staff always greet him like a long-lost friend. He is very happy there. If his condition worsens a lot, I would have no hesitation in placing him there permanently.
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Current Review Score: 9.8 (9.798)

Overview of Review Score

The Review Score of 9.8 (9.798) out of 10 for Haddon Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 30 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.798 for Haddon Hall Care Home is calculated as follows: ( (288 Excellents x 5) + (57 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 352 Ratings = 4.798
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Haddon Hall Care Home is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 30 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Mar 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (3)

Charlotte

Charlotte Dent

Job Title: Home Manager Joined: 2023

Hello, my name is Charlotte, and I am the Home Manager here at Haddon Hall Care Home.


With over 20 years of experience as a registered Adult Nurse, I joined the Porthaven family in 2023 as the Nurse Clinical Manger at Haddon Hall before becoming the Home Manager. My nursing carer has spanned many specialities. I am passionate about caring for our local community and supporting local people. My aim is to provide the opportunity to make a meaningful difference to our residents where each person and their families feel valued, respected and celebrated. My goal is to nurture staff and give them individual opportunities for growth.

Richard

Richard Vaughan

Job Title: Client Services Manager Joined: 2023

Hello, my name is Richard Vaughan, and I am the Client Services Manager here at Haddon Hall.


Having worked in customer service for most of my life, I take pride in putting people first and ensuring service is king. When I joined Haddon Hall I was delighted to see how nice, warm and friendly the team here are and how special they make our residents feel.


My role as client services manager involves supporting people through the process of choosing a care home and offering advice, guidance, reassurance and compassion for individuals and their loved ones. I feel very honoured and humbled to have the opportunity to be able to help at each stage of the process, from showing people around our home to assisting them on moving-in day and everything in between.

Sharon

Sharon Gillespie

Job Title: Home Trainer Joined: 2012

Hello, my name is Sharon Gillespie, and I am the Home Trainer here at Haddon Hall.


I have an NVQ level 5 Management in Health and Social Care and a Petal level 3 in Teacher Training Award, and I have worked for Porthaven for nearly 12 years.


Haddon Hall is an amazing home to work in; the staff and our residents are fantastic, and we think of ourselves as one big happy family. I thoroughly enjoy my role and find training new care staff incredibly rewarding. We pride ourselves on delivering person-centred care and making a positive difference in the lives of our residents.


I have two grown-up children who I raised in Cheshire, and I now have five wonderful grandchildren.

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